The most shocking thing I saw while I was in Vancouver for that brief 36 hours was the fact that the Sky Train was on the honour system. You pay after you move through the turnstiles which I never thought any city would do. It makes you start seeing what people love about Vancouver and the region.

As a person that called Toronto home for years I can’t imagine the TTC ever doing the honour system when it comes to people paying for transit cause it would be abused immediately. Although it looks like the expiration date on that is this fall when Vancouver and their entire regional transit system gets a new system.

I made it from the Expo line all the way downtown in just half an hour. I didn’t have any plan and it was early in the day.

MINI RANT:I was wearing one of those quick dry polyester shirts from Columbia but it didn’t like me yesterday and the polyester started for fray almost immediately and I know it will only get worse.

I got the shirt damn cheap but looks like it will not be lasting since I’ll be lugging around a big ass (easy) backpack with me the entire time. I think the meshed padding meant to help you breath and the shirt didn’t mix. Oh well, at least I know now, hopefully it will last awhile longer until I have to turn it into dish rags.

So I was down at the waterfront and took the ferry to North Vancouver. I ended up getting lost until I found another bus that took be back to the ferry.

Walking Coal Harbor took a lot longer than I expected. I followed it from the shoreline till it reached Stanley Park. I had only ever seen the Vancouver 2010 flame from television. I can’t imagine it with a fence around it like I remember seeing on television. It really does give a different impression in person than it does on TV.

I was testing out my new camera a Panasonic LUMIX DMC-G5 which seems to sit in-between a point and shoot and a DSLR.

I walked as far as the bridge, saw a film crew on location, got lost, circled beaver lake twice and probably walked 7 km before I gave up and found a bus to get me out of there.

I didn’t have my phone so my focus was on taking a few pictures and just soaking Vancouver in. A day isn’t enough and you can see why people love the city. The cool breeze is something we don’t get as much in Toronto since this time of year the hot and stagnant weather is usually making the air a think smoggy soup.

The air was crisp, by the water you could smell the scent of decay as nature did its duty. I can’t count how many runners, bikers and bladers I saw but there was plenty from 9 on.

I’m not really saying anything in this post, just trying to figure out what and the how I am going to do this. This is my last few hours in this hemisphere for the foreseeable future, however long or short that may be. I hope I can learn to let go of fear and face the unknown with excitement instead of trepidation and repudiation.

Right now this is more of a journal more than anything but that will change when I get there, I hope as I start to tackle the real reason I’m travelling to write a story and to show myself that my condition, diabetes does not stop me, it empowers me to reach that bit farther, starting now. I didn’t believe that before but now I can’t not and do this.

I’ve been out of Toronto for the past few weeks wondering if traveling was a good idea and I still don’t know the answer to that. I feel like its the right thing and I guess that has too be enough. So I only have a day in Vancouver before I head out to Southeast Asia. My first stop is Thailand. I have a guide on my e-reader that I’m saving for the very long flight (21 hours or so as human cattle).

I’m pretty sure I over packed and I knew it was going to happen. I’m going in with no expectations and no plan. I didn’t get all my visas sorted, I got the Thailand one, I’m not sure on Vietnam at this point and I will aim for the Cambodian e-visa when I have an idea of what I’m going to do and where I’m going to go.

I’m 31 and had no idea what I wanted to do. I was closed off, scared to take chances and let my failures prevent me from living. Some people say that travel changes you, while others say all it does is reveal what was already there. I hope to find out either way.

So my mission now is to write 2 stories one in the form of a script and the other in the form of a book. I’ve never done this before, I’ve only ever tried to write a script and I haven’t hit writer’s block I’m just beginning to scale its ever growing wall.

That’s what the travel is about to me, a chance to find inspiration, a chance to live because you can’t write if you have not experienced life and to see simple sites like this. I have to learn how to use my camera so far no idea what to do.

These pictures were taken at Burnaby Lake Park after I arrived from the airport. I’m not in Vancouver long but hopefully I will be able to take some pictures in the 36 hours that I’m there for. Now where to go?

Leaving town but will come back to rock it!

These are my last few days in Toronto, I’m leaving town not having found my footing but its freeing knowing that one road is over and a new one is upon me. I came to Toronto five years ago hoping to get a job and build a life. I got a job and moved but that crashed and burned pretty fast.

After that I spent months wandering, doing everything I could not to have to go back to Windsor. I did everything from door to door, to employment agencies working odd jobs and so on. I went to college for advertising and just as I finished the economy imploded I was left to wander. I found a job but that wouldn’t last and I spend 2 years in standby. Too unsure of myself to move forward.

I got the door slammed in my face more times that I can to remember, advertising was a bust, most of it was of my own doing and I just felt broken. I didn’t know what I wanted. This was when I started writing articles for a couple websites here and there. I pretended I had something when in reality it was a shell game. I played  pretend, when it was just a front built on sand and its slipped away leaving a choice to stay or go and I choose go because I fear it.

I’ve written about startups and technology, in one way I wanted to be an entrepreneur but was more of a  wantrepreneur, I had ideas but couldn’t commit the time or energy because I knew it wasn’t where I wanted to go.  I had to stop being paralyzed by my fear (of my diabetes) and that is what travel is for me. A chance to live, instead of survive, to get uncomfortable and face the truth and remake my own reality.

People seek stability, having some semblance of normalcy, I sought that as much as anyone but you are your own worst enemy and I didn’t believe that I had the skill or ability to get my life together. I was afraid to fail but I’ve been doing that for a long time now, so why not just tackle the mountain not just climb the hill.

It doesn’t matter what you do, all that matters is that you try. You define your success, no else does. You can let society tell you what you should do or should be or you can make that choice yourself and choose to clear your own way through the noise.

I’m almost deaf from the echo chamber, of expectation from family, a feeling of shame that comes from the falls, a lack of confidence when I should have no reason to feel do down and out. Today though I can’t wait to lift the veil and confront the fog. You have to be smart, realize you’ll make epic mistakes and know the risks you’re taking.

I’m traveling alone to prove to myself that I can, I’m going to hunker down and write a novel, finish my script and see if that will be a new opening to enter. Maybe it won’t be but I believe, that if I want it, truly want it then I can make it happen. That if can see my future, get good advice and go at it full force then the only roadblock I truly face is the fear that paralyzes, and the self doubt that causes your confidence to crumble.

All I have is a few seeds for a story or two. I stopped looking for work because I did not believe in myself or my abilities. So travelling is about living life, the challenge and the triumph, finding the hope to overcome the fear. To gain an appreciation of where I come from, what my parents did and what I can still do.

That is the journey, I leave Toronto with a mission to give these stories form, to take them from the veil and bring them to existence and if someone can relate to it, then I consider that a win. Let’s go!

So travel bloggers from around the world descended on Toronto for a weekend of networking, drinks and and fun across the GTA. It’s funny I have lived in Toronto for years and its surprising how easy it is to take things for granted.

From the diversity, to the events and the people you forget how great Toronto can be. It isn’t without its faults but then again, no city is. So TBEX is a goodbye of sorts for me to Toronto. Its the end of one chapter and the beginning of another.

I’m not moving back to my hometown, I’m drawing a red line, to figure out what comes next and to break down my walls and test my absolutes beyond. I met some amazing people, some I hope I can learn from of what to do and more importantly what not to do. Although I probably will anyway. That’s just part of it.

Now its preparing for the mission to write a book, finish my script and see if I can do it. I’m not new to blogging but I am new to the commitment of blogging regularly. For the trip I’m taking starting in Thailand. I have no expectations, no plan, I’m gonna wing it. My friend Tony told me to write every day and meet someone new each day, that’s the only plan I got.

Prepare for the worst as they say. I met @DangerousBiz at the party, among many others at the party. I hope I can connect to some of them as I start my first solo adventure in June. Cheers all, these first posts are gonna be brutal but that’s just part of the journey.

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I was at Mesh last week and I got a chance to see a MakerBot, one of those 3D printers that’s making the rounds slowly but steadily becoming mainstream. Here are a few pictures of one up close. Seeing it work is pretty damn cool and knowing you can download objects and print them out is amazing. What a great prototyping tool and I wonder what form 3D printers will take a few years down the line. Will we move beyond plastics and polymers as the technology becomes more accessible to the rest of us.

You can go to thingiverse to find new stuff to print out. I guess that means you could model anything in a 3D modeling suite and create something that is printable. I look forward to printing out figures and putting them together in the future or at least if you have misplaced a piece of lego being able to print a new one out instead of make due without that one piece you need to finish your Lego masterpiece.

The 4th edition of LSMTO rolls into incubes

Just the other week another Lean Startup Machine came to Toronto, occupying the [IN]cubes office in Toronto April 26th -28th. I’m not a coder or a startup person myself. In reality I’m an observer whose seen the frustration and spark that goes on when you are forced to face strangers with your ideas and watch them either tear you a new one, confirm your hypothesis or reveal the unexpected. I’ve always wanted to get involved but I still feel like a newbie writer whose still searching for his sense of self, of belonging.

I’ve found in my own experience doing Startup Weekend and LSM that its the unexpected that really reveals a lot. Lean Startup Machine parallels the structure you find at Startup Weekend. You pitch, the best build teams and you go through the process of validating the idea. The only difference is that at Startup Weekend your team is coding from the start. I was helping out as one of the Toronto people who helped put it on, it always reminds me of the risks and rewards out there for those who are willing to head into the unknown.

At LSM you are working on the problem, seeing if that awesome idea you had at the start really has substance. More often than not what you thought and what reality says are 2 very different things. Soon enough most teams are pivoting so much they might as well be spinning. While at startup weekend once you commit to building going back and changing things becomes a tad harder.

LSMTO they look so intense

LSM takes that pressure off so you can focus on the problem itself, understanding your own assumptions and breaking them down to find the nugget hidden within people’s own experiences. That’s why I think you see so many more pivots in LSM compared to Startup Weekend. You can pivot at the last minute and use everything you have learned to support why you switched things up. Whereas at Startup Weekend once you get to a certain point you have to continue because of the extreme time constraints.

At LSM you take your riskiest hypothesis and try to validate that by “getting out of the building” and talking to your potential customers and anyone you can get your hands. It means you have to confront the fear of getting out there and being rejected by people which is hard to do at the start but if you work with someone else it makes the process less intimidating.

You learn how to ask questions, what gets responses and the dangers of leading them to your answer instead of having them speak their minds. The goal isn’t about the idea you started out with but finding a real tangible pain point and showing the judges that there is a need need for your solution. Often at this stage it’s about getting proof, the best proof is usually cold hard cash.

The chaos of validation continues

This proves that someone was willing to give you money with little to no chance of your solution ever being made real. It shows that someone wants it so bad they are willing to take that small if not important risk with their money and if there is one person, maybe there is more. It’s more of a physiological barrier you’re breaking down than anything else and I think if you can get over them and find enough people that feel similarly then maybe, just maybe there is something there.

That’s the magic the teams are trying to find. I wonder as someone who wants to get into his writing more if there is a way to apply the LSM process to what I find is a solitary pursuit of writing. I’ve feared doing it out of failure, that I can’t succeed but after so much time wandering, I’ve realized I have nothing to lose.

My hypothesis is this: By living and writing what I’m passionate about I can find who I am and what I was put here to do. How do I prove such a personal hypothesis is not by asking others or by asking myself but by running and jumping into the unknown. That’s my test, the only place I will find the validation I crave. I always get inspired when I see everyone at LSM go through the crucible, not everyone comes out the other side but everyone learns that while the process is hard the biggest barriers are those we create for ourselves.

I think we all understand that but our minds seek stability and abhor instability. That makes it hard for all of us to let go and trust in the framework that LSM teaches. I may try applying some of the validation claims to my creative writing, by being more open, I can see if the story is something that someone out there will want to read.

Congrats to

I’ve walked the long road, the one that dips and turns, with barriers and locks

It’s not a single path but a maze I’ve been lost in fog as I try to find my own sense of self

I still don’t know who that Eric is, I can feel that guy but he’s been hidden away

Trapped by doubt and fear, That me is sheltered by possibilities feared will never come

I seek to find him, me by letting go of the dark by going with what I feel

After avoiding my heart for my head, letting my mind make the choice

When all it needs to do is understand, while the soul’s the one that owns the answer

I shall find the confidence to believe that the possibilities are still sky high not dug down

Let’s make that reality first in spirit, then in mind and through force of will

I believe that I am not that lone wolf, that I (we) have value and can have impact

To be a force for change, even if that’s just in our own lives to start, let’s open the door

Let’s bring about a better day for others even if its through the small things, they matter

So I’m outta here Toronto, I do not know if I shall return but love the city and her people

I’ve been beaten down by your grind, was made tired, frustrated but found strength in the dark

This is no white flag, this is a thirst to experience the world that makes up your soul

It’s about risk and leaving fear, hunger to live for that rare experience forged on the long trail

Hello world, we don’t know each other, Hell I don’t know myself but I can’t wait to

I hope you’ll help me find the spark, friends, lovers and mischief makers who live for the day

They’ll challenge me, and I will do the same, I shall have their backs and I hope they’ll have mine

Let’s break out of the bubble to feel the scale, beauty and the hurt that is the world we will change

Lanny Geffen, creative director at Digiflare based in the GTA, came to FITC 2013 to let this audience of designers, developers, business folks know that brilliance alone isn’t enough. If you can’t persuade the client to get on board, then you’ve already lost.

He jumped right into the meeting quagmire that occurs as you try to win new business. It is one of those sessions that those biz dev folks will especially appreciate. I previously wrote a longer piece but decided to shorten down and get to the good stuff.

1. An exec’s success depends on finding people they can trust, hit deadlines and avoid problems and these are issues they judge you on when you are presenting.

2. Geffen said “there’s a difference between what you do and what your job is?” You may design or code daily but your real job is customer service, to provide quality, efficiency, service and reliability derived from your experience.

3. Include the client early in the process so you can take advantage of their knowledge and expertise, it will built trust and make them feel like an active collaborator not an overseer.

4. Don’t get what Geffen calls “execuphobia” you should never be afraid of the executives you are meeting. That’s not a fear you can afford to have at this stage in the game.

5. Geffen reminds you “not to get ahead of yourself,” be thoughtful and don’t take rush into anything without being prepared.

6. Remember even if you are brilliant make sure to never “mail it in.” Enthusiasm is infectious and if you feel it, they will to and in the battle for inches that could be the difference between a yes or no.

7. Geffen’s big says that “if your client doesn’t make time for you that’s a big red flag.” It means that they are not engaged and is are avoiding you, so keep on them to get that next meeting.

8. When it comes to magic hour make sure you know all the stakeholders, who they are, their roles within the project and what they are looking for.

9. Another thing to avoid according to Geffen is to “never leave clients to their own devices.” The risk is they can make assumptions that contradict your story which takes them off the same page.

A ways into the session Andrew Davies the creative manager at Shaw Media came in to represent what works and what doesn’t from the client side. Here is what Andrew added to Geffen’s list:

10. Andrew says to “always start your presentation with an agenda, it sets expectations for the client” about what’s to come. It helps to keep things flowing and from getting bogged down while your presenting.

11. You have to be prepared but don’t memorize the pitch, they sound very different. Being prepared makes the pitch more of a conversation, memorizing feels rigid and less dynamic.

12. Know who will be setting things up, who presents and have it worked out beforehand.

13. Andrew says that you should have a united front when you are presenting, there can be no disagreement when you’re about to pitch. That’s a signal to them of other issues that could cool their chances of giving you their business.

Then  Deepika Malik, senior manager of user experience design at Rogers Communications came up to bat going to tactics and the story:

14. Walk the client down the user’s path, what this does is provide a lot of context for the client, which in my view also shows them your understanding of their audience.

15. Deepika believes that to tell the story your “most effective tool is a linear narrative.” It’s easy to follow and “helps anchor your clients in a time and place.”

16. The client doesn’t need to understand your field so don’t try to over explain your process, they are trusting your expertise for that very reason.

17. They say when presenting always tie back to their business, this shows that you know what the end goal is.

Andrew came back up to talk about the art of having a productive conversation when the feedback faucet is opened up.

18. Try not to get defensive and respect the feedback you hear. Keep an open mind and don’t take it personally, that’s probably the easiest way stifle progress.

19. Remember not to jump to conclusions, there is no rule that says you have to comment on what you hear at the moment you hear it.

20. What you have to do is validate their feedback, it’s about reassuring them that you heard what they had to say and will consider it.

21. Show them the value of the choices you have made, use your data and research to validate your decisions will strengthen your claim.

22. You can’t assume that the client knows how to give feedback on design in a way you can use. Dig deeper and ask them questions to clarify what they actually mean.

23. It is always easier for execs to point out the negatives instead of the positives. If they say 5% of it needs work that means that 95% is good, focus on the positives not the negatives.

24. Remember to take lots of notes, show the client you’re serious about their feedback and open to change. At the end summarize your notes, the outcomes and what the next steps will be.

25. Don’t be afraid to close the deal or at least let the client know that you need an answer so that you can get started or move on to the next project on your plate.

There was a lot more that Geffen and company went through during his session. He provided insight into how he’s gone through pitches and those key client meetings while Deepika and Andrew shared their own insight being on the client side.

It was a great session. I wrote a piece about it for IT Business Canada but it was long and some of the feedback I had was to shorten it, funny enough this was my attempt but this is

Sketchnotes at FITCTO Prototyping your Businesssketchnotes at FITCTO 2013

Dan Mall worked at Big Spaceship and other agencies as an art director, in design and also strategy. He started his presentation talking about the rainbow fish, his daughter’s favourite book. The rainbow fish had pretty scales that it gave away to make friends but it was no longer as pretty, well Mall says that you’re the rainbow fish and don’t need to give your shiny scales away.

When his wife was pregnant they made the decision for him to work full-time and freelance on the side. This gave him the flexibility to experiment in his business, testing how to bill, what to charge, contracts and it goes on and on. He tests his hypothesis to see how it worked and felt before he’d commit to it. Mall believes in prototyping your business as much you would any piece of software and this is what he’s learned since starting Superfriendly.

Hourly Rates SUCK!

Getting paid by the hour sucks because they incentivize you to be slower.” Hourly rates don’t factor a person’s experience and agencies know it. They’ve built these considerations into their pricing. It’s why in 2008 Ad Age had a Director of Client Services hourly rate at $533, a Chief Creative Director at $964 and it goes on and on.

Mall says “clients shouldn’t pay for time, they should pay for our expertise.” Mall says there’s a disconnect between selling his experience and getting paid by the hour. At Superfriendly he’s transparent, he tracks everything and creates an annual report that tracks how many hours he works and the number of projects.

The good and bad of Fixed Pricing

Another way to get paid is using fixed pricing which puts a set monetary value on the project but not a set number of hours. It incentives you to work faster but the down side is it will penalize your hourly wage it takes longer to finish a project. It’s still flawed because you are getting paid for your time.

And the value is…

Then there’s value pricing where you are paid based on performance. One example used in advertising is if your ad leads to a certain outcome like a rise in sales you get paid based on that performance.

Mall finds value based pricing has “little to do with the project and more has to do with the service provider or the client” and incentives performance. Mall says “it’s really about the value of you at the time and what this means to the client. Here are two types of value pricing.

Is it worth an iPad or BMW

One form of value is object value pricing which works for students and smaller projects. Mall explains it like this “if your client offered you an object instead of money, take money out of the equation because it’s really hard to quantify a project what object would be worth it for the job.”

It tells you what the project is worth to you, if it is worth a used BMW that could be worth 20k. It gets harder to do as projects scale but for students it helps give them a sense of what a project is worth. It gets you to have that gut feeling about the project, Mall says to “touch your gut.”

Empowered through Cash Flow

What Mall did was figure out what he needs to earn a month which was $6900 per month so if he made $10k in one month that meant he was ahead in cash flow. So if he took a 2 week project he would need to make $5000 and by using round numbers he kept the math real simple.

In the first 2 months he made 10k each but in month 3 he was took a project that paid 30k. This would provide Mall with ultimate flexibility which means he’s not worried about getting paid because that 30K could cover him for 3 months.

This means that he has no fear, he can prototype and experiment because he’s covered, when you’re ahead in cash flow you are empowered because you know you’re covered for a specific time frame and can find or work on projects that you choose not just based on what they pay but what you want, hopefully it’s both.

When they Pay

You can do 50:50 which means that you will be working harder because you still have a lot of money on the line and the client knows it. The same thing applies if you do it in thirds. There was only one time where a client paid him in full for a 3 per cent discount. This allows you to hire contractors without fear of impacting your cash flow because managing your cash flow is about mitigating risk.

Dan’s Magic Questions

Here are some of the questions that Mall asks clients to get more insight into the projects that he’s been pitched.

1.    Is your budget closer to 3,000, 50k or 300k? This question helps you to understand what the project worth to the client is because there are big differences in these ranges.

2.    What kind of timeframe are we looking at? Mall found that this “question lights a fire under them.” (When you want large numbers to look small use K and when you want small numbers to look large use the full number.)

3.    Is there any work already started I should know about? What this tells Mall is if they’ve had someone else on board that has done work on the project, and that he’ll have to trash or get past. It gives you an understanding of where the project’s been before they’ve offered it to you.

4.    Who else are talking to about the business? Mall asks this because if he knows one of the others and they are someone he wants to work with it may be valuable to try pitching the business together instead of separately.

5.    What team or people do you have working on the project on your end? This lets you know how important it is, if their entire marketing team is working on it, you know it’s important.

Contract Killer

Mall’s contracts with clients avoid legalize like the plague, he used the Contract Killer as a basis and just adapted it, brought it to a lawyer and to make sure it was as simple to understand as possible.

Save the Date

Mall had to manage his time well and added a save the date clause to his contacts that stipulate a client that if they booked him to start in 6 months a retainer to ensure his availability. This was all about covering his ass because if the client reneged on the deal, it would be at the expense of work he could have taken.

A client more than anything wants to buy trust, they want your expertise to help them reach their goals. He’s learned these lessons by prototyping the most fundamental elements of his business to see what works and what doesn’t for Superfriendly.

Stacey MuLcahy (@bitchwhocodes) a Lead Dev at Big Spaceship came to FITC Toronto with a visual collage of sometimes crazy, hilarious and WTF inducing animated GIF’s. If I had time to share some of them I would but I was too busy trying get as much as I could down from her session as I could. For her second talk of the day at FITC Stacey dove right into the magic and misery that takes place when herding cats or managing teams.

When people think of a process they think of planning, design, development and launch. Stacey found that clients just want to know how you work. The “how” almost acts as a safety blanket for them, providing reassurance when internally at its best is controlled chaos and at its worst just chaos.

What she’s found in her work at Big Spaceship is that “process” can be more restricting than freeing.  Stacey says that “when we talk about process we talk about it in very utopian terms.” At Big Spaceship she’s found that a framework is better, they act as basic guidelines, that maintain flexibility that can be lost in a more rigid process.

Working in teams require that you take care of each other, she says that “you don’t have to like them, but you do have to love them.” When you separate developers from designers and the strategy folks that’s a mistake.

“You never want to work with a developer who doesn’t want to have input.” The quickest way to fail is to put people into a corner, you want them to be engaged from beginning to end so their feedback is used to improve the project throughout it.

Competition on a team shouldn’t exist, it poisons the well. It prevents a team from really working together and leads to only seeing the “I” not the “we” of what the team is. Don’t hire assholes because you’ll spend time better put to the project dealing with them, so just don’t.

She wants you to avoid douchebaggery, in her words it means talking in plain English and not using big words in internal communication. Buzzwords are bad and not necessary internally. They can often obscure meaning instead of enhancing it. Don’t talk to Stacey about low hanging fruit either or whatever buzzword you hear, speak so people understand not so you look smart.

Of all parts of a project scoping one is her most hated, that’s because she doesn’t want to play “the magic numbers game.” Where you keep on going back and forth on what is possible instead of being transparent with each other so you know where you stand for the start.

If you’re scoping out a project make some basic assumptions of what you are going to do, and what you are not.  Do your best to give clients this parameters, there are times when they want a ballpark number and their parameters provide that until the project is better defined in your discovery of the “what” in the project.

As a maker what she found is you can’t be meeting and making at the same time. For someone who is making, a meeting can ruin their workflow and when you have to have a meeting you better be damned sure you have an agenda and this with it or don’t waste their time.

Stacey deals with meetings is by blocking off time for them and her work. It’s about having respect for their time as they do for yours. You have to really be considerate of a maker’s schedule, so those meetings don’t become a time sink for those doing the making.

What is the definition of being done was the next target on her epic herding cats hit list and it has different meanings to different people on a team. Her example was that a designer isn’t done when she hands over the work, they own the visual design and should be there as it’s being done so it matches what they intended. Define what “done” means at the start of a project for those involved will keep the head banging to a minimum.

Have you ever done a post-mortem? Well Stacey says what we all think is that they are useless. Going over what worked and what didn’t really doesn’t help since the project is done. What she has done is hold weekly reviews so that everyone is on the same page and can help when it counts instead of when the project is long gone.

Build trust and transfer skills within your team by holding workshops can help those on your team and those within the company who just want to learn.  Holding workshops takes more time but allows everyone the chance to get involved, learn and grow which can only help diffuse knowledge, instead of it being trapped within those evil silos.

Stacey’s last point of the talk was if all else fails you should dance like nobody’s watching. By that point I just think the GIF of a little dancing was just too good not to put on screen. Remember to take your team out for (not necessarily alcoholic) drinks, bowling or whatever to build trust (and get some valuable blackmail material for later use).

For every point, emotion and thought Stacey had dozens if not more animated GIF’s at the ready. Be it an angry panda, a dancing kid, too many cute cats to count, or one more relatable if awkward moment to go along with her wealth of insight and hilarity. If there is two things beyond the amazing session itself you can get is there is a GIF for everything, and that a presentation + GIF is that much more likely to be full of win.