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    <title>Clive Simpkins</title>
    
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    <id>tag:typepad.com,2003:weblog-249856</id>
    <updated>2009-10-29T14:27:36+02:00</updated>
    <subtitle>Eclectic rants about socio-politico-spiritual trends and events.</subtitle>
    <generator uri="http://www.typepad.com/">TypePad</generator>
    <geo:lat>-26.189973</geo:lat><geo:long>28.040000</geo:long><link rel="self" href="http://feeds.feedburner.com/CliveSimpkins" type="application/atom+xml" /><feedburner:browserFriendly>This is an XML content feed. It is intended to be viewed in a newsreader or syndicated to another site, subject to copyright and fair use.</feedburner:browserFriendly><atom10:link xmlns:atom10="http://www.w3.org/2005/Atom" rel="hub" href="http://pubsubhubbub.appspot.com" /><entry>
        <title>Standard Bank needs a disaster recovery plan</title>
        <link rel="alternate" type="text/html" href="http://clivesimpkins.blogs.com/clive_simpkins/2009/10/standard-bank-needs-a-disaster-recovery-plan.html" />
        <link rel="replies" type="text/html" href="http://clivesimpkins.blogs.com/clive_simpkins/2009/10/standard-bank-needs-a-disaster-recovery-plan.html" thr:count="2" thr:updated="2009-10-29T18:47:12+02:00" />
        <id>tag:typepad.com,2003:post-6a00d8341c74ba53ef0120a63348d9970b</id>
        <published>2009-10-29T14:27:36+02:00</published>
        <updated>2009-10-29T14:51:35+02:00</updated>
        <summary>I'm left in awe that a commercial giant like Standard Bank can exhibit such utter incompetence when there's an IT problem. </summary>
        <author>
            <name>Clive Simpkins</name>
        </author>
        <category scheme="http://www.sixapart.com/ns/types#category" term="Communication" />
        
        <category scheme="http://sixapart.com/ns/types#tag" term="attack" />
        <category scheme="http://sixapart.com/ns/types#tag" term="call centre" />
        <category scheme="http://sixapart.com/ns/types#tag" term="corporate arrogance" />
        <category scheme="http://sixapart.com/ns/types#tag" term="crisis communications" />
        <category scheme="http://sixapart.com/ns/types#tag" term="crisis management" />
        <category scheme="http://sixapart.com/ns/types#tag" term="crisis plan" />
        <category scheme="http://sixapart.com/ns/types#tag" term="customer service" />
        <category scheme="http://sixapart.com/ns/types#tag" term="denial of service attack" />
        <category scheme="http://sixapart.com/ns/types#tag" term="e-mail" />
        <category scheme="http://sixapart.com/ns/types#tag" term="Erik Larsen" />
        <category scheme="http://sixapart.com/ns/types#tag" term="Eyewitness News" />
        <category scheme="http://sixapart.com/ns/types#tag" term="facebook" />
        <category scheme="http://sixapart.com/ns/types#tag" term="Internet Banking" />
        <category scheme="http://sixapart.com/ns/types#tag" term="IT" />
        <category scheme="http://sixapart.com/ns/types#tag" term="IT glitch" />
        <category scheme="http://sixapart.com/ns/types#tag" term="Jaco Maree" />
        <category scheme="http://sixapart.com/ns/types#tag" term="public relations" />
        <category scheme="http://sixapart.com/ns/types#tag" term="server" />
        <category scheme="http://sixapart.com/ns/types#tag" term="service" />
        <category scheme="http://sixapart.com/ns/types#tag" term="SMS" />
        <category scheme="http://sixapart.com/ns/types#tag" term="social media" />
        <category scheme="http://sixapart.com/ns/types#tag" term="Standard Bank" />
        <category scheme="http://sixapart.com/ns/types#tag" term="Standard Bank Internet Banking" />
        <category scheme="http://sixapart.com/ns/types#tag" term="Talk Radio 702" />
        <category scheme="http://sixapart.com/ns/types#tag" term="Twitter" />
        


    </entry>
    <entry>
        <title>Reputation Management 101</title>
        <link rel="alternate" type="text/html" href="http://clivesimpkins.blogs.com/clive_simpkins/2009/10/reputation-management-101.html" />
        <link rel="replies" type="text/html" href="http://clivesimpkins.blogs.com/clive_simpkins/2009/10/reputation-management-101.html" thr:count="0" />
        <id>tag:typepad.com,2003:post-6a00d8341c74ba53ef0120a61f593d970b</id>
        <published>2009-10-27T09:58:10+02:00</published>
        <updated>2009-10-27T09:57:55+02:00</updated>
        <summary>What kind of relationship investment deposits are your employees and colleagues making on your behalf or in your name, to the detriment of your business – probably without you knowing?</summary>
        <author>
            <name>Clive Simpkins</name>
        </author>
        <category scheme="http://www.sixapart.com/ns/types#category" term="reputation management" />
        
        <category scheme="http://sixapart.com/ns/types#tag" term="Corporate bureaurocracy" />
        <category scheme="http://sixapart.com/ns/types#tag" term="courtesy" />
        <category scheme="http://sixapart.com/ns/types#tag" term="dignity" />
        <category scheme="http://sixapart.com/ns/types#tag" term="ethics" />
        <category scheme="http://sixapart.com/ns/types#tag" term="Good to great" />
        <category scheme="http://sixapart.com/ns/types#tag" term="Jim Collins" />
        <category scheme="http://sixapart.com/ns/types#tag" term="manners" />
        <category scheme="http://sixapart.com/ns/types#tag" term="purchase orders" />
        <category scheme="http://sixapart.com/ns/types#tag" term="reputation management" />
        <category scheme="http://sixapart.com/ns/types#tag" term="service ethic" />
        <category scheme="http://sixapart.com/ns/types#tag" term="supplier disrespect" />
        


    </entry>
    <entry>
        <title>Should you be using Social Media?</title>
        <link rel="alternate" type="text/html" href="http://clivesimpkins.blogs.com/clive_simpkins/2009/10/should-you-be-using-social-media.html" />
        <link rel="replies" type="text/html" href="http://clivesimpkins.blogs.com/clive_simpkins/2009/10/should-you-be-using-social-media.html" thr:count="0" />
        <id>tag:typepad.com,2003:post-6a00d8341c74ba53ef0120a61f5893970b</id>
        <published>2009-10-26T07:58:26+02:00</published>
        <updated>2009-10-26T07:58:09+02:00</updated>
        <summary>Get involved with some of the Social Media at least. It can pay dividends for you and your organisation. Health warning though: It can be very addictive and time consuming if you don't use it intelligently and judiciously.</summary>
        <author>
            <name>Clive Simpkins</name>
        </author>
        <category scheme="http://www.sixapart.com/ns/types#category" term="Social Media" />
        
        <category scheme="http://sixapart.com/ns/types#tag" term="Barack Obama" />
        <category scheme="http://sixapart.com/ns/types#tag" term="Blogs" />
        <category scheme="http://sixapart.com/ns/types#tag" term="Facebook" />
        <category scheme="http://sixapart.com/ns/types#tag" term="LinkedIn" />
        <category scheme="http://sixapart.com/ns/types#tag" term="media mix" />
        <category scheme="http://sixapart.com/ns/types#tag" term="media strategy" />
        <category scheme="http://sixapart.com/ns/types#tag" term="MyGenius" />
        <category scheme="http://sixapart.com/ns/types#tag" term="Podcasts" />
        <category scheme="http://sixapart.com/ns/types#tag" term="Public Relations" />
        <category scheme="http://sixapart.com/ns/types#tag" term="radio" />
        <category scheme="http://sixapart.com/ns/types#tag" term="SMS" />
        <category scheme="http://sixapart.com/ns/types#tag" term="Social Media" />
        <category scheme="http://sixapart.com/ns/types#tag" term="sociological shifts" />
        <category scheme="http://sixapart.com/ns/types#tag" term="tech-savvy" />
        <category scheme="http://sixapart.com/ns/types#tag" term="technological advance" />
        <category scheme="http://sixapart.com/ns/types#tag" term="trends" />
        <category scheme="http://sixapart.com/ns/types#tag" term="Twitter" />
        


    </entry>
    <entry>
        <title>OUTsurance can take a call centre bow</title>
        <link rel="alternate" type="text/html" href="http://clivesimpkins.blogs.com/clive_simpkins/2009/10/outsurance-can-take-a-call-centre-bow.html" />
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        <id>tag:typepad.com,2003:post-6a00d8341c74ba53ef0120a5b833cd970b</id>
        <published>2009-10-03T09:48:45+02:00</published>
        <updated>2009-10-03T09:49:20+02:00</updated>
        <summary>In a world where I at least weekly have to deal with a call centre, OUTsurance stands out like a shining beacon of cordiality and efficiency. </summary>
        <author>
            <name>Clive Simpkins</name>
        </author>
        <category scheme="http://www.sixapart.com/ns/types#category" term="Communication" />
        
        <category scheme="http://sixapart.com/ns/types#tag" term="call centre agents" />
        <category scheme="http://sixapart.com/ns/types#tag" term="Outsurance" />
        <category scheme="http://sixapart.com/ns/types#tag" term="passion" />
        <category scheme="http://sixapart.com/ns/types#tag" term="service" />
        <category scheme="http://sixapart.com/ns/types#tag" term="voice modulation" />
        


    </entry>
    <entry>
        <title>Will the real Dave Welmans please stand up?</title>
        <link rel="alternate" type="text/html" href="http://clivesimpkins.blogs.com/clive_simpkins/2009/09/will-the-real-dave-welmans-please-stand-up.html" />
        <link rel="replies" type="text/html" href="http://clivesimpkins.blogs.com/clive_simpkins/2009/09/will-the-real-dave-welmans-please-stand-up.html" thr:count="0" />
        <id>tag:typepad.com,2003:post-6a00d8341c74ba53ef0120a5a9ffdf970b</id>
        <published>2009-09-29T22:25:47+02:00</published>
        <updated>2009-10-08T17:15:14+02:00</updated>
        <summary>Fascinating that just a day or so after posting the article about cybespace bullies on the Internet, one Dave Welmans weighs into me on facebook. </summary>
        <author>
            <name>Clive Simpkins</name>
        </author>
        <category scheme="http://www.sixapart.com/ns/types#category" term="Manners" />
        
        <category scheme="http://sixapart.com/ns/types#tag" term="bad language" />
        <category scheme="http://sixapart.com/ns/types#tag" term="bullies" />
        <category scheme="http://sixapart.com/ns/types#tag" term="courtesy" />
        <category scheme="http://sixapart.com/ns/types#tag" term="Dave Welmans" />
        <category scheme="http://sixapart.com/ns/types#tag" term="emotional intelligence" />
        <category scheme="http://sixapart.com/ns/types#tag" term="humour" />
        <category scheme="http://sixapart.com/ns/types#tag" term="internet trolls" />
        <category scheme="http://sixapart.com/ns/types#tag" term="lack of sophistication" />
        <category scheme="http://sixapart.com/ns/types#tag" term="manners" />
        


    </entry>
    <entry>
        <title>The arrogance of some 'imported' executives</title>
        <link rel="alternate" type="text/html" href="http://clivesimpkins.blogs.com/clive_simpkins/2009/09/the-arrogance-of-some-imported-executives.html" />
        <link rel="replies" type="text/html" href="http://clivesimpkins.blogs.com/clive_simpkins/2009/09/the-arrogance-of-some-imported-executives.html" thr:count="2" thr:updated="2009-10-29T16:09:33+02:00" />
        <id>tag:typepad.com,2003:post-6a00d8341c74ba53ef0120a5a32379970b</id>
        <published>2009-09-28T08:08:49+02:00</published>
        <updated>2009-09-28T08:13:23+02:00</updated>
        <summary>In the space of just one interview, the Dutch-born Rutger-Jan van Spaandonk - Executive Director of Core [who hold the Apple distibution rights] in South Africa can exhibit such astonishing insularity, contempt, rudeness and lack of self-awarenes, all rolled into one.</summary>
        <author>
            <name>Clive Simpkins</name>
        </author>
        <category scheme="http://www.sixapart.com/ns/types#category" term="Communication" />
        
        <category scheme="http://sixapart.com/ns/types#tag" term="Apple computers" />
        <category scheme="http://sixapart.com/ns/types#tag" term="arrogance" />
        <category scheme="http://sixapart.com/ns/types#tag" term="brand image" />
        <category scheme="http://sixapart.com/ns/types#tag" term="Core Group" />
        <category scheme="http://sixapart.com/ns/types#tag" term="decorum" />
        <category scheme="http://sixapart.com/ns/types#tag" term="emotional immaturity" />
        <category scheme="http://sixapart.com/ns/types#tag" term="EQ" />
        <category scheme="http://sixapart.com/ns/types#tag" term="executive behaviour" />
        <category scheme="http://sixapart.com/ns/types#tag" term="image" />
        <category scheme="http://sixapart.com/ns/types#tag" term="insularity" />
        <category scheme="http://sixapart.com/ns/types#tag" term="manners" />
        <category scheme="http://sixapart.com/ns/types#tag" term="reputation management" />
        <category scheme="http://sixapart.com/ns/types#tag" term="Rutger-Jan van Spaandonk" />
        <category scheme="http://sixapart.com/ns/types#tag" term="Techcentral" />
        


    </entry>
    <entry>
        <title>Cyberspace Bullies</title>
        <link rel="alternate" type="text/html" href="http://clivesimpkins.blogs.com/clive_simpkins/2009/09/cyberspace-bullies.html" />
        <link rel="replies" type="text/html" href="http://clivesimpkins.blogs.com/clive_simpkins/2009/09/cyberspace-bullies.html" thr:count="1" thr:updated="2009-09-27T08:59:39+02:00" />
        <id>tag:typepad.com,2003:post-6a00d8341c74ba53ef0120a5f5e1bb970c</id>
        <published>2009-09-27T08:44:43+02:00</published>
        <updated>2009-09-27T08:45:57+02:00</updated>
        <summary>Great short report from 'The Week' dated 5th September 2009.</summary>
        <author>
            <name>Clive Simpkins</name>
        </author>
        <category scheme="http://www.sixapart.com/ns/types#category" term="Internet" />
        
        <category scheme="http://sixapart.com/ns/types#tag" term="anonymity" />
        <category scheme="http://sixapart.com/ns/types#tag" term="character" />
        <category scheme="http://sixapart.com/ns/types#tag" term="Cyberspace bullies" />
        <category scheme="http://sixapart.com/ns/types#tag" term="decency" />
        <category scheme="http://sixapart.com/ns/types#tag" term="ethics" />
        <category scheme="http://sixapart.com/ns/types#tag" term="etiquette" />
        <category scheme="http://sixapart.com/ns/types#tag" term="honesty" />
        <category scheme="http://sixapart.com/ns/types#tag" term="Internet bullies" />
        <category scheme="http://sixapart.com/ns/types#tag" term="morals" />
        <category scheme="http://sixapart.com/ns/types#tag" term="netiquette" />
        <category scheme="http://sixapart.com/ns/types#tag" term="online bullies" />
        <category scheme="http://sixapart.com/ns/types#tag" term="scruple" />
        <category scheme="http://sixapart.com/ns/types#tag" term="sniping" />
        <category scheme="http://sixapart.com/ns/types#tag" term="technology" />
        <category scheme="http://sixapart.com/ns/types#tag" term="The Week" />
        <category scheme="http://sixapart.com/ns/types#tag" term="trolls" />
        


    </entry>
    <entry>
        <title>When you think you have a franchise on God</title>
        <link rel="alternate" type="text/html" href="http://clivesimpkins.blogs.com/clive_simpkins/2009/09/when-you-think-you-have-a-franchise-on-god.html" />
        <link rel="replies" type="text/html" href="http://clivesimpkins.blogs.com/clive_simpkins/2009/09/when-you-think-you-have-a-franchise-on-god.html" thr:count="1" thr:updated="2009-09-30T21:39:38+02:00" />
        <id>tag:typepad.com,2003:post-6a00d8341c74ba53ef0120a567afb0970b</id>
        <published>2009-09-12T17:17:40+02:00</published>
        <updated>2009-09-12T17:17:41+02:00</updated>
        <summary>I followed an 'I'm right' type theological debate on Facebook today. I was aghast at the vitriolic attacks from self-proclaimed 'spiritual' people. It triggered the following thoughts, which I posted in response:</summary>
        <author>
            <name>Clive Simpkins</name>
        </author>
        <category scheme="http://www.sixapart.com/ns/types#category" term="Religion" />
        
        <category scheme="http://sixapart.com/ns/types#tag" term="bigotry" />
        <category scheme="http://sixapart.com/ns/types#tag" term="egalitarianism" />
        <category scheme="http://sixapart.com/ns/types#tag" term="harmony" />
        <category scheme="http://sixapart.com/ns/types#tag" term="intolerance" />
        <category scheme="http://sixapart.com/ns/types#tag" term="religion" />
        <category scheme="http://sixapart.com/ns/types#tag" term="sectarianism" />
        <category scheme="http://sixapart.com/ns/types#tag" term="Sri Ramakrishna" />
        <category scheme="http://sixapart.com/ns/types#tag" term="theological debate" />
        <category scheme="http://sixapart.com/ns/types#tag" term="tolerance" />
        <category scheme="http://sixapart.com/ns/types#tag" term="universality" />
        


    </entry>
    <entry>
        <title>Discovery Health bad for your mental health</title>
        <link rel="alternate" type="text/html" href="http://clivesimpkins.blogs.com/clive_simpkins/2009/09/discovery-health-bad-for-your-mental-health.html" />
        <link rel="replies" type="text/html" href="http://clivesimpkins.blogs.com/clive_simpkins/2009/09/discovery-health-bad-for-your-mental-health.html" thr:count="0" />
        <id>tag:typepad.com,2003:post-6a00d8341c74ba53ef0120a55be152970b</id>
        <published>2009-09-09T14:56:36+02:00</published>
        <updated>2009-09-09T14:56:15+02:00</updated>
        <summary>Discovery Health logo

Discovery Health is bad for the mental health of members like me. They must employ a really smart team of people who conspire not to refund *whatever* they can avoid paying.
</summary>
        <author>
            <name>Clive Simpkins</name>
        </author>
        <category scheme="http://www.sixapart.com/ns/types#category" term="Onion of the week award" />
        
        <category scheme="http://sixapart.com/ns/types#tag" term="bad service" />
        <category scheme="http://sixapart.com/ns/types#tag" term="Discovery Health" />
        <category scheme="http://sixapart.com/ns/types#tag" term="medical aid" />
        


    </entry>
    <entry>
        <title>Public space behaviour – a disturbing pattern</title>
        <link rel="alternate" type="text/html" href="http://clivesimpkins.blogs.com/clive_simpkins/2009/08/public-space-behaviour-a-disturbing-pattern.html" />
        <link rel="replies" type="text/html" href="http://clivesimpkins.blogs.com/clive_simpkins/2009/08/public-space-behaviour-a-disturbing-pattern.html" thr:count="2" thr:updated="2009-08-22T22:16:11+02:00" />
        <id>tag:typepad.com,2003:post-6a00d8341c74ba53ef0120a5674fa9970c</id>
        <published>2009-08-22T19:29:19+02:00</published>
        <updated>2009-08-22T19:30:18+02:00</updated>
        <summary>I heard a father in Kent Road Park, Dunkeld, earlier this week behave in an unnecessarily hostile manner with kids in the cricket nets, who he felt were not giving his son a 'chance' in their (not his) cricket game.</summary>
        <author>
            <name>Clive Simpkins</name>
        </author>
        <category scheme="http://www.sixapart.com/ns/types#category" term="Culture Differences" />
        
        <category scheme="http://sixapart.com/ns/types#tag" term="Afrikaans-speaking fathers" />
        <category scheme="http://sixapart.com/ns/types#tag" term="children at play" />
        <category scheme="http://sixapart.com/ns/types#tag" term="emotional maturity" />
        <category scheme="http://sixapart.com/ns/types#tag" term="hostile behaviour" />
        <category scheme="http://sixapart.com/ns/types#tag" term="parks" />
        <category scheme="http://sixapart.com/ns/types#tag" term="physical violence" />
        <category scheme="http://sixapart.com/ns/types#tag" term="public places" />
        <category scheme="http://sixapart.com/ns/types#tag" term="social skills" />
        <category scheme="http://sixapart.com/ns/types#tag" term="threatening behaviour" />
        


    </entry>
 
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