Cloud Fail

Cloud Control Panel | Online

cloudfailbot — Tue, 09 Mar 2010 03:06:26 +0000

As of 8:48 PM CST, The Rackspace Cloud team has determined that there is an issue with the Cloud Server access in the control panel. At this time we have our development team researching the issue with no ETA on resolution. Please check back to this post for updates. We apologize for this inconvenience and
will update this blog post as we receive more information.

Update: Currently as of 5 AM CST, The Rackspace Cloud team are still working on the issue with the Cloud Control Panel.

Update: As of 6 AM CST, The Rackspace Cloud team has corrected the issues with the Control Panel.

If you have any questions or concerns please Contact our support team via live chat or at 1-877-934-0407.

Postini Services

cloudfailbot — Mon, 08 Mar 2010 23:14:00 +0000

March 8, 2010 3:14:00 PM PST

The problem with Postini Services should be resolved. We apologize for the inconvenience and thank you for your patience and continued support.

March 8, 2010 2:45:00 PM PST

We’re experiencing an issue affecting less than 3.38% of the Postini Services user base. The affected users are able to access Postini Services, but are seeing error messages and/or other unexpected behavior. We will provide an update by March 8, 2010 3:45:00 PM PST detailing when we expect to resolve the problem. Please note that this resolution time is an estimate and may change.

System 201 is currently in mail flow continuation mode. Mail flow is unaffected and web services are minimally available

Informational message: Elevated error rates

cloudfailbot — Mon, 08 Mar 2010 22:22:46 +0000

Between 9:55 AM PST to 10:20 AM PST, we experienced elevated error rates for Pay and InstallPaymentInstruction APIs. This issue been been resolved. The service is operating normally.

Service is operating normally: [RESOLVED] Elevated error rates

cloudfailbot — Mon, 08 Mar 2010 22:22:00 +0000

Between 9:55 AM PST to 10:20 AM PST, we experienced elevated error rates for Pay and InstallPaymentInstruction APIs. This issue has been resolved. The service is operating normally.

Completed – GoGrid Maintenance – Monday, March 8, 11:30 – 12:30 PST

cloudfailbot — Mon, 08 Mar 2010 19:36:00 +0000

Please review the following information for scheduled maintenance details:

Infrastructure Update:

Monday, March 8th, 11:30 – 12:30 PST

Customer Impact:

No customer impact is expected.

Maintenance Details:

GoGrid is making software improvements to the GoGrid system.

Inquiries:

If there are any additional questions before, during or following the maintenance, please direct them to the GoGrid Support Center at 877-946-4743 or +1-415-869-7444.
For the latest details on GoGrid’s systems & Data Center status, please visit our system status blog: http://www.gogridstatus.com

Cloud Sites – WC1.DFW1 | MySQL 50-06 | Online

cloudfailbot — Mon, 08 Mar 2010 18:02:12 +0000

As of 11:55 AM CST, The Rackspace Cloud engineers have identified an issue causing degraded performance on MySQL cluster 50-06 in our WC1.DFW1 data center. You may see slow performance or sites not load at all at this time. We will continue to update this blog as more information becomes available.

UPDATE: As of 12:26 PM CST, The Rackspace Cloud Engineers have corrected the issue causing degraded performance on the MySQL 5–06 cluster. If you have any questions or concerns please contact our support via
live chat or at 1-877-934-0407 international +1.210.581.0407.

Cloud Sites – OpenSRS | Domain Registration | Online

cloudfailbot — Mon, 08 Mar 2010 17:31:13 +0000

As of 11:20 AM CST, The Rackspace Cloud’s domain registration service OpenSRS is temporarily in a degraded state. Customers will be unable to register domains until services have been restored. We will continue to make updates to this post as they become available.

UPDATE: OpenSRS has corrected the issue with their domain registration service. You many now once again register domains through your Rackspace Cloud account.

DropboxOps: hi all, sorry for the flaky start to monday :( – we had a little bump in connectivity, but everything should be back to normal very shortly

cloudfailbot — Mon, 08 Mar 2010 17:04:14 +0000

DropboxOps: hi all, sorry for the flaky start to monday – we had a little bump in connectivity, but everything should be back to normal very shortly

Investigation Complete – Issue Resolved

cloudfailbot — Mon, 08 Mar 2010 11:39:39 +0000

2010-03-08T07:35:24Z

Online

We have determined that this spike did not affect the performance or uptime of applications. If you feel we have incorrectly diagnosed this issue please inform us by posting in our developer forum.

Gateway Push Complete

cloudfailbot — Mon, 08 Mar 2010 06:35:51 +0000

Gateway changes for EY03, EY04 and EY06 completed without incident.