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    <title>Collaboration and Content Strategies Blog</title>
    
    
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    <id>tag:typepad.com,2003:weblog-1317526</id>
    <updated>2010-03-10T22:00:00-08:00</updated>
    
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        <title>Elliott/Novell: What Might Happen to GroupWise?</title>
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        <published>2010-03-10T22:00:00-08:00</published>
        <updated>2010-03-10T13:11:35-08:00</updated>
        <summary>Blogger: Bill Pray The bid by Elliott for Novell has lead to speculation on what may happen should the buyout be successful. Blogs from Drue Reeves (Novell Going Private?) and Richard Jones (Elliott/Novell: Implications on SUSE) have highlighted their observations....</summary>
        <author>
            <name>Bill Pray</name>
        </author>
        <category scheme="http://www.sixapart.com/ns/types#category" term="Bill Pray" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="communication" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="e-mail" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="enterprise messaging" />
        
        
<content type="xhtml" xml:lang="en-US" xml:base="http://ccsblog.burtongroup.com/collaboration_and_content/"><div xmlns="http://www.w3.org/1999/xhtml"><p>Blogger: Bill Pray</p>
<p>The bid by Elliott for Novell has lead to speculation on what may happen should the buyout be successful. Blogs from Drue Reeves (<a href="http://dcsblog.burtongroup.com/data_center_strategies/2010/03/novell-going-private.html">Novell Going Private?</a>) and Richard Jones (<a href="http://dcsblog.burtongroup.com/data_center_strategies/2010/03/elliottnovell-implications-on-suse.html">Elliott/Novell: Implications on SUSE</a>) have highlighted their observations. Having been a former Novell employee and product manager for <a href="http://www.novell.com/products/groupwise/">GroupWise</a>, I want to take the opportunity to add my observations on what might happen to Novell’s communications and collaboration technologies should the buyout occur. </p>
<p>GroupWise has been a solid, mature, feature rich, enterprise solution for many years. However, over the past few years GroupWise has seen a decline in market share. GroupWise has trailed the leading vendors (IBM and Microsoft) in development of functionality. Novell has increasingly relied on partnerships to provide new functionality such as mobile access, business application integration, and team workspaces (eventually acquiring the technology). Given Novell’s investment in and the current state of GroupWise, it is likely that it would be sold off to a partner.  <a href="http://www.gwava.com/">GWAVA</a> or <a href="http://www.messagingarchitects.com/">Messaging Architects</a> are the leading candidates. These partners have the capability to take the technology and run with it as a vertically focused alternative to the bigger vendors. </p>
<p>Novell also has the <a href="http://www.novell.com/products/teaming/">Teaming</a> solution (technology acquired through the <a href="http://www.novell.com/news/press/novell-delivers-open-collaboration-with-sitescape-acquisition/">acquisition of Sitescape</a>) and the recently announced <a href="http://www.novell.com/products/pulse/">Pulse</a> that might of interest to a variety of vendors. </p>
<p><a href="http://www.adobe.com/">Adobe</a> is one of those vendors. Adobe continues to push into the collaboration market and might be interested in Novell’s communication and collaboration technologies and the loyal customer base. Adobe has a solid web conferencing solution and is diving into the software-as-a-service productivity suite market, but does not have e-mail yet. GroupWise has had success in the state/local government and health care verticals – which are also strong verticals for Adobe. </p>
<p>Novell’s solutions are weak in their support for the SaaS delivery model (except maybe Pulse when it is available), but <a href="http://www.rackspace.com/index.php">Rackspace</a> might also be interested in expanding their solution set with Novell’s collaboration technologies and taking them to a SaaS or managed service delivery model. </p>
<p>In sum, despite being viewed as an “also ran” in the communications and collaboration market by some, I believe Elliott is correct in its bet that there is significant value in the various Novell technologies and they will be of interest to several other vendors. </p><br />
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    <entry>
        <title>Google Re-Launches Apps Marketplace</title>
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        <id>tag:typepad.com,2003:post-6a00d8357f790b69e201310f86bdc1970c</id>
        <published>2010-03-10T05:57:47-08:00</published>
        <updated>2010-03-10T05:57:47-08:00</updated>
        <summary>Blogger: Larry Cannell Last night Google announced the launch of their marketplace for Google Apps. Actually, this should probably be considered a re-launch. Google has long featured partners building on their enterprise products (Google Apps and the Google Search Appliance)...</summary>
        <author>
            <name>Larry Cannell</name>
        </author>
        <category scheme="http://www.sixapart.com/ns/types#category" term="content management" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="Google" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="Larry Cannell" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="office suites" />
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<content type="xhtml" xml:lang="en-US" xml:base="http://ccsblog.burtongroup.com/collaboration_and_content/"><div xmlns="http://www.w3.org/1999/xhtml"><p>Blogger: Larry Cannell</p>  <p>Last night Google <a href="http://googleblog.blogspot.com/2010/03/open-for-business-google-apps.html" target="_blank">announced</a> the launch of their marketplace for Google Apps. Actually, this should probably be considered a re-launch. Google has long featured partners building on their enterprise products (Google Apps and the Google Search Appliance) and as recently as 2008 launched a “Solutions Marketplace” site (checkout <a href="http://web.archive.org/web/*/http://www.google.com/enterprise/marketplace" target="_blank">this page</a> from the Wayback Machine). However, this re-launch seems to be a more concerted effort aiming to make it easier to find partners and providing new capabilities for integrating these products within the Google Apps environment (for example, using OpenID to provide cross-app single sign-on).</p>  <p>From a collaboration and content management perspective a renewed marketplace effort which brings in new partners could bear some fruit and be an interesting development to watch. For example, by partnering with companies like Box.net, which <a href="http://blog.box.net/?p=1688" target="_blank">announced</a> a number of integrations with Google Apps, Google is able to connect users with companies that have experience supporting the diverse needs of team (or activity-based) collaboration that go beyond document sharing.</p>  <p>Box’s ability to create, edit, and view Google documents and spreadsheets facilitates an interesting layered approach to processes involving different levels of worker engagement. A lightweight layer where someone can simply edit a Google document or spreadsheet (which could be used to submit information) and a slightly beefier layer that enables more comprehensive collaboration (which could be used by a team that needs to make decisions or execute processes based on this input). Similar approaches have been taken in the past to enable lightweight process participation, but it is refreshing to see it emerge within a cloud-based environment as recognizable as Google Apps.</p><xhtml:img xmlns:xhtml="http://www.w3.org/1999/xhtml" src="http://feeds.feedburner.com/~r/CollaborationAndContentStrategiesBlog/~4/uiTce9gxenU" height="1" width="1" /></div></content>


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    <entry>
        <title>Google Buys DocVerse: Maybe This Collaborative Authoring Thing Finally Has Legs?</title>
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        <published>2010-03-05T14:56:41-08:00</published>
        <updated>2010-03-05T14:56:41-08:00</updated>
        <summary>Blogger: Craig Roth This morning, Google announced it is buying a little company in San Francisco that enables real-time and asynchronous (offline) collaborative authoring of Microsoft Office docs called DocVerse. The founders of DocVerse are actually ex-Microsoft product folks. As...</summary>
        <author>
            <name>Craig Roth</name>
        </author>
        <category scheme="http://www.sixapart.com/ns/types#category" term="content management" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="Craig Roth" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="office suites" />
        
        
<content type="html" xml:lang="en-US" xml:base="http://ccsblog.burtongroup.com/collaboration_and_content/">
&lt;div xmlns="http://www.w3.org/1999/xhtml"&gt;&lt;p&gt;Blogger: Craig Roth&lt;/p&gt; &lt;p&gt;This morning, Google &lt;a href="http://googleenterprise.blogspot.com/2010/03/google-docs-welcomes-docverse.html"&gt;announced&lt;/a&gt; it is buying a little company in San Francisco that enables real-time and asynchronous (offline) collaborative authoring of Microsoft Office docs called &lt;a href="http://www.docverse.com"&gt;DocVerse&lt;/a&gt;.&amp;nbsp; The founders of DocVerse are actually ex-Microsoft product folks.&lt;/p&gt; &lt;p&gt;As I wrote back in September 2008, I believe collaborative authoring is one of the &lt;a href="http://knowledgeforward.wordpress.com/2008/09/23/more-on-the-top-5-trends-for-nextgen-authoring/"&gt;top five trends for next generation authoring&lt;/a&gt;.&amp;nbsp; The increase in technological solutions to the challenges of dealing with multiple authors has continued since then, with many approaches to different aspects of the problem.&lt;/p&gt; &lt;p&gt;First, we've seen responses from the big guys.&lt;/p&gt; &lt;ul&gt; &lt;li&gt;&lt;strong&gt;Microsoft&lt;/strong&gt;: Office 2010 provides a &lt;a href="http://blogs.msdn.com/microsoft_office_word/archive/2009/09/09/co-authoring-in-word-2010.aspx"&gt;slew of simultaneous editing features&lt;/a&gt; (i.e., multiple cursors typing in different positions of the same document), some in conjunction with SharePoint 2010.&amp;nbsp; Simultaneous editing was already in OneNote, but since that product is mostly relegated to simple note-taking status by all but a few aficionados, having it in Word, PowerPoint, and Excel is hitting the big time.&lt;/li&gt; &lt;li&gt;&lt;strong&gt;Google&lt;/strong&gt;: Google Docs allows multiple users to edit the same document in their own format, although in January they &lt;a href="http://googleenterprise.blogspot.com/2010/01/store-and-share-files-in-cloud-with.html"&gt;added the ability to share any file type&lt;/a&gt; (not with simultaneous editing).&lt;/li&gt;&lt;/ul&gt; &lt;p&gt;To figure out who has the best answer requires knowing the problem you're trying to solve.&amp;nbsp; The term "co-authoring" is vague and doesn't specify what aspects of multiple authors are being addressed.&amp;nbsp; Is it:&lt;/p&gt; &lt;ul&gt; &lt;li&gt;&lt;strong&gt;Check-in, check-out, and versioning&lt;/strong&gt;:&amp;nbsp; The most basic functionality required by multiple asynchronous authors is the ability to tag a document as "checked out" and file it back in later.&amp;nbsp; Document management systems, collaborative workspaces, and source code control systems have provided this functionality for a long time.&amp;nbsp; Let's skip right past this category.&lt;/li&gt; &lt;li&gt;&lt;strong&gt;Review and Commenting&lt;/strong&gt;: Often there is one document owner who writes most of the content and has primary responsibility for the finished product, but many reviewers whose input needs to be managed.&amp;nbsp; Microsoft has promised to allow multiple reviewers to comment up a "single version of truth" document, which would solve many hassles involved with emailing documents around and merging changes.&amp;nbsp; Other vendors such as &lt;a href="http://www.nordicriver.com/"&gt;TextFlow&lt;/a&gt; and &lt;a href="http://www.getbackboard.com/"&gt;Backboard&lt;/a&gt; have taken stabs at managing the review process.&amp;nbsp; Managing the process (verifying reviewers have been heard from, that all comments have been addressed, etc.) is still not directly addressed and provides a more difficult procedural and cultural hurdle than technically figuring out how to merge comments.&lt;/li&gt; &lt;li&gt;&lt;strong&gt;Simultaneous authoring&lt;/strong&gt;: Students in classes that want to contribute to a single document of notes during a class have used &lt;a href="http://www.codingmonkeys.de/subethaedit/"&gt;SubEthaEdit&lt;/a&gt;, a basic text editor that has been around for quite a while and allows co-authoring with multiple cursors in documents. &lt;a href="http://www.zoho.com/"&gt;Zoho&lt;/a&gt; allows this too.&lt;/li&gt; &lt;li&gt;&lt;strong&gt;Componentized authoring and content reuse&lt;/strong&gt;: Except for shared note taking and intensive review sessions, simultaneous authoring is not very useful.&amp;nbsp; What is more common is divvying up pieces of a deliverable to multiple authors for final assembly by a chief editor.&amp;nbsp; This may involve assigning sections of a presentation deck to a series of authors or dividing a Word document into sections or chapters for members of a team to work on.&amp;nbsp; High end document creators use XML authoring software such as Altova &lt;a href="http://www.altova.com/products/xmlspy/xml_editor.html"&gt;XMLSpy&lt;/a&gt;, &lt;a href="http://www.ptc.com/products/arbortext/editor/"&gt;Arbortext Editor&lt;/a&gt;, BroadVision &lt;a href="http://www.broadvision.com/bvsn/bvcom/ep/programView.do?pageTypeId=8155&amp;amp;programPage=%2Fjsp%2Fwww%2Fcontent%2FgeneralContentBody.jsp&amp;amp;programId=8297&amp;amp;channelId=-9482&amp;amp;BV_SessionID=NNNN0945665950.1223738497NNNN&amp;amp;BV_EngineID=ccccadeejdjfiegcefecefedgfhdfng.0"&gt;QuickSilver&lt;/a&gt;, JustSystems &lt;a href="http://na.justsystems.com/content-xmetal"&gt;XMetaL&lt;/a&gt;, PTC &lt;a href="http://www.ptc.com/products/arbortext/"&gt;Arbortext&lt;/a&gt; and, Stylus &lt;a href="http://www.stylusstudio.com/xml_product_index.html"&gt;Studio&lt;/a&gt;. But a large swath of non-professional authors need easier, less-expensive tools.&amp;nbsp; One example is &lt;a href="http://www.vasont.com/vasont/V12.asp"&gt;Vasont&lt;/a&gt; which manages content components as collections, particularly for translation projects.&amp;nbsp; This problem requires fundamentally different tooling than the set provided by Office 2010 or Google/DocVerse.&amp;nbsp; It's less whiz-bang than seeing a demo with multiple people typing away with different colored cursors and arrows to their locations in a document, but I think attention on componentized authoring would yield higher productivity for organizations than simultaneous authoring.&lt;/li&gt;&lt;/ul&gt; &lt;p&gt;As far as I'm concerned, this purchase is not a big deal yet until it yields some fruit in the unknown future.&amp;nbsp; And I'd rather see an emphasis on helping authors to componentize and reuse content rather than worry about how to handle about them typing over each other's cursors.&lt;/p&gt;&lt;/div&gt;
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    <entry>
        <title>We'll Be Talking About Microsoft 2010 and Its Alternatives at Catalyst</title>
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        <id>tag:typepad.com,2003:post-6a00d8357f790b69e20120a8f9e572970b</id>
        <published>2010-03-04T06:33:37-08:00</published>
        <updated>2010-03-04T06:36:20-08:00</updated>
        <summary>Blogger: Guy Creese For those of you pondering whether to attend Burton Group's Catalyst Conference in Prague (April 19-22), you should know that we will be spending half a day on a track called: Microsoft 2010: Pros, Cons, and Alternatives....</summary>
        <author>
            <name>Guy Creese</name>
        </author>
        <category scheme="http://www.sixapart.com/ns/types#category" term="Guy Creese" />
        
        
<content type="xhtml" xml:lang="en-US" xml:base="http://ccsblog.burtongroup.com/collaboration_and_content/"><div xmlns="http://www.w3.org/1999/xhtml"><p>Blogger: Guy Creese</p><p>For those of you pondering whether to attend Burton Group's <a href="http://www.catalyst.burtongroup.com/EU10/" target="_blank">Catalyst Conference in Prague</a> (April 19-22), you should know that we will be spending half a day on a track called: <em>Microsoft 2010: Pros, Cons, and Alternatives</em>.</p><p>Microsoft customers have always had to deal with forklift upgrades: "OK, let's see, the new version of Exchange is out. How does that impact the versions of Windows Server and Outlook that I'm running? Also, there's a new OS; should I refresh Office as well or leave it be?" So it's always been complicated. Now it's become extra complicated because of two new delivery options: virtualization and SaaS. So it's not just, "Should I upgrade to the new version of Exchange?" it's also, "Should I run Exchange as a virtual machine or should I run it in the cloud?" A complicated set of decisions had morphed into a three-dimensional complicated set of decisions.</p><p>Furthermore, it's not just the Microsoft products that makes it difficult to figure out. Enterprises now have more options. A number of our clients are looking at using Google Apps Premier Edition (GAPE) or Lotus Symphony. Add those options into the mix, and CIOs are now staring at a Rubik's Cube of decisions. </p><p>We're going to spend half a day walking through the alternatives. For example,</p><ul>
<li>Is it worth upgrading to Exchange 2010?</li>
<li>Is it worth upgrading to Office 2010?</li>
<li>Is it worth upgrading to SharePoint 2010?</li>
<li>I'm looking at BPOS--how strong or weak is that, compared to running it in house?</li>
<li>Can I run Exchange as a virtual machine? If so, which hypervisor should I use?</li>
<li>I'm looking at alternatives to Office--which ones should I investigate and which ones should I dismiss out of hand?</li>
<li>Is moving to GAPE worthwhile?</li>
</ul>
If you're like to hear the answers to those questions and get into a dialogue about your specific situation, we'd love to see you in Prague.<br />

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    <entry>
        <title>How Will CMIS Be Adopted?</title>
        <link rel="alternate" type="text/html" href="http://feedproxy.google.com/~r/CollaborationAndContentStrategiesBlog/~3/ha_FGGkeLTk/how-will-cmis-be-adopted.html" />
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        <id>tag:typepad.com,2003:post-6a00d8357f790b69e201310f5a2631970c</id>
        <published>2010-03-03T11:23:00-08:00</published>
        <updated>2010-03-03T11:23:00-08:00</updated>
        <summary>Blogger: Larry Cannell Since the content management interoperability standard (CMIS) is moving closer to becoming a reality, I began thinking again about how it might be used by commercial vendors and open source projects. The committee developing the CMIS standard...</summary>
        <author>
            <name>Larry Cannell</name>
        </author>
        <category scheme="http://www.sixapart.com/ns/types#category" term="content management" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="Larry Cannell" />
        
        
<content type="xhtml" xml:lang="en-US" xml:base="http://ccsblog.burtongroup.com/collaboration_and_content/"><div xmlns="http://www.w3.org/1999/xhtml"><p>Blogger: Larry Cannell</p>  <p>Since the content management interoperability standard (CMIS) is moving closer to becoming a reality, I began thinking again about how it might be used by commercial vendors and open source projects. The committee developing the CMIS standard described a number of use cases to help determine the most important capabilities that needed to be supported. However, what they came up with is a fairly barebones set of content management capabilities (primarily support for documents and folders). In short, CMIS is a simple application programming interface (API) that will be supported by Documentum, FileNet, SharePoint, or any content management system to provide a simple documents/folder-style access to their content. The basic capabilities provided by CMIS may prove either valuable as advocates encourage adoption of the standard or may prove limiting because some use cases require additional content management capabilities (such as common representations of content policies or workflow).</p>  <p>The potential applications that can use CMIS are seemingly endless, but we can start brainstorming them nonetheless. Will CMIS be the “SQL for content systems", enable a new collaborative presentation layer for content management systems, or possibly create a whole new category of application? Below are three categories of CMIS use cases, presented here to stimulate thinking and provoke dialog.</p>  <p><strong>Server-to-server or portal scenarios:</strong> These are perhaps the most common scenarios referenced when CMIS is discussed. Use cases include presentation of content by portals and other forms of content aggregation, like search or mash-up applications. Historically, we can look towards SQL as an example of how CMIS may evolve to support these use cases. Of course, the SQL standard was overwhelmingly successful, resulting in an uncountable number of applications that store data in databases (to the point where many of us may not remember how data was stored before SQL-based databases).</p>  <p>It may also take a path similar to that of portal standards (JSR 168, JSR 286, or WSRP). These standards have proven useful but have not seen near the same level of success (as SQL). We can also look towards JSR 170 (Java Content Repository) as another possibility. However, CMIS will have to continue evolving new capabilities (in future versions of the standard) to get to the same level of sophistication as JCR. Regardless, for many enterprise-developed applications involving similar use cases, CMIS will likely be quite useful.</p>  <p><strong>A collaborative front-end to a repository:</strong> Another use case considered by the committee was “Collaborative Content Applications.” Although details behind this scenario are sketchy, most references assume this involves using CMIS to support a wiki or other type of collaborative workspace. Imagine a collaborative workspace product (like SharePoint or Quickr) presenting links to documents stored in a CMIS-compliant repository. However, it is difficult to see this scenario evolving beyond simply referencing external documents (rather than authoring or managing external documents) unless a future version of the CMIS standard includes support for access control and other management structures.</p>  <p><strong>Lightweight desktop clients:</strong> Although not considered an initial use case by the committee, a CMIS-based desktop client market may evolve. Consider the evolution of RSS. Initially, a protocol developed to support syndication of portal content, its popularity caught fire when blogging platforms adopted it and aggregator clients were developed. Companies such as <a href="http://www.generiscorp.com/cara.html" target="_blank">Generis</a> and <a href="http://www.wewebu.de/en/" target="_blank">WeWebU</a> have plans to develop or enhance their existing desktop clients with CMIS (thanks to <a href="http://wordofpie.com/2010/02/26/cmis-is-helping-application-separation-today/" target="_blank">Word of Pie</a> for pointing this out).</p>  <p>Using CMIS with a desktop client also eliminates a particularly thorny challenge. Authenticating a user running a desktop client accessing a content system via CMIS is much easier than in server-to-server scenarios because of the use of single sign-on systems that can pass a user’s logged-in identity through the web browser to a web application. This is not part of the CMIS standard, but rather uses authentication that comes along with the HTTP protocol (in Apache, this is done via the REMOTE_USER environment variable). An example of how this can be done is an intranet that uses Windows Domain single sign-on that is passed on to a server that supports this form of authentication (e.g., like a SharePoint server) to retrieve an authenticated RSS feed. Alternatively, the desktop client could store the username and password (e.g, like FeedDemon does). In the server-to-server scenarios, there is significantly more effort required to delegate the desktop user’s credentials through a portal or web application, which the web application uses to authenticate with the content system on the user’s behalf.</p>  <p>This is a case where simplicity may prove valuable. Think how simple and lightweight RSS is, but now enable it with basic traversal of folders and fetching of content. We may be surprised what lightweight desktop clients emerge.</p>  <p>Finally, these are only client scenarios (applications that consume CMIS services). There is nothing that says a CMIS server application must be provided by a traditional content management system. At this point the services provided by CMIS are so primitive that they could conceivably be provided by many types of applications. In fact, there is already an implementation of a <a href="http://cwiki.apache.org/CMIS/opencmis-fileshare-repository.html" target="_blank">CMIS server based on a file system</a>.</p>  <p>The passage of CMIS as a standard, and the broad support it has received so far, may turn out to be a major inflection point, but in ways we did not anticipate. Let the innovation begin!</p><xhtml:img xmlns:xhtml="http://www.w3.org/1999/xhtml" src="http://feeds.feedburner.com/~r/CollaborationAndContentStrategiesBlog/~4/ha_FGGkeLTk" height="1" width="1" /></div></content>


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    <entry>
        <title>Spam  – The Scourge of E-mail</title>
        <link rel="alternate" type="text/html" href="http://feedproxy.google.com/~r/CollaborationAndContentStrategiesBlog/~3/xm14ve3-_TU/spam-the-scourge-of-email.html" />
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        <id>tag:typepad.com,2003:post-6a00d8357f790b69e201310f55df1e970c</id>
        <published>2010-03-02T18:20:01-08:00</published>
        <updated>2010-03-02T18:19:44-08:00</updated>
        <summary>Blogger: Bill Pray Gary Thuerk is probably not a name that dwells somewhere in the corner of your mind as someone you should remember or know for most of us. Gary has the ignoble distinction of the first person to...</summary>
        <author>
            <name>Bill Pray</name>
        </author>
        <category scheme="http://www.sixapart.com/ns/types#category" term="Bill Pray" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="e-mail" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="enterprise messaging" />
        
        
<content type="xhtml" xml:lang="en-US" xml:base="http://ccsblog.burtongroup.com/collaboration_and_content/"><div xmlns="http://www.w3.org/1999/xhtml"><p>Blogger: Bill Pray</p>

<p>Gary Thuerk is probably not a name that dwells somewhere in the corner of your mind as someone you should remember or know for most of us. Gary has the ignoble distinction of the first person to ever send e-mail spam. He sent it in May 1978 as an advertisement for a sales event while working for DEC (Digital Equipment Corporation – an early pioneer in e-mail technology – remember them?). Before you vilify Gary, I am willing to bet that he did not anticipate what he was unleashing and what it would grow into. He was simply being innovative. And let's face it, if Gary hadn't of done it, someone else would have.   </p>

<p><a href="http://www.newscientist.com/">NewScientist</a> published an <a href="http://www.newscientist.com/data/images/archive/2749/27491501.jpg">interesting graphic</a> showing a timeline of spam activities and events. A couple of notable takeaways from this graphic:</p>

<ul>
 <li>Early indicators are that legal enforcement is slowing to possibly leveling the growth of spam. It is clear that major enforcement wins cause a significant decline in spam for a short period of time. It will be interesting to see if continued enforcement happens and if it will force an overall decline. </li>
 <li>It is amazing that a conversion rate of 0.000008% makes it worth the effort for the spammers. I am not sure I buy into the extrapolation in the graphic which indicates an estimated $3.5M in pharmaceutical sales resulted from spam in 2008. But, I guess when you are dealing millions and millions of messages, there is profit in the effort. </li>
 <li>User education may have hit its limits. With only .1% of the users actually clicking on the link in the e-mail, it is doubtful that a more intensive education effort could reduce that percentage significantly. </li>
 <li>The anti-spam technologies still have room for improvement. While most enterprises report anti-spam blocking rates in the 90th percentile, every tenth of percent of improvement counts. </li>
</ul><xhtml:img xmlns:xhtml="http://www.w3.org/1999/xhtml" src="http://feeds.feedburner.com/~r/CollaborationAndContentStrategiesBlog/~4/xm14ve3-_TU" height="1" width="1" /></div></content>


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    <entry>
        <title>A SharePoint and Portal Governance Example (Kind Of ...)</title>
        <link rel="alternate" type="text/html" href="http://feedproxy.google.com/~r/CollaborationAndContentStrategiesBlog/~3/xDUIQ5sXBl4/a-sharepoint-and-portal-governance-example-kind-of.html" />
        <link rel="replies" type="text/html" href="http://ccsblog.burtongroup.com/collaboration_and_content/2010/03/a-sharepoint-and-portal-governance-example-kind-of.html" thr:count="1" thr:updated="2010-03-11T03:24:22-08:00" />
        <id>tag:typepad.com,2003:post-6a00d8357f790b69e201310f4d42d2970c</id>
        <published>2010-03-01T07:44:23-08:00</published>
        <updated>2010-03-01T07:44:23-08:00</updated>
        <summary>Blogger: Craig Roth After web governance presentations, I am frequently asked if there is a sample I can provide. I understand the need and would probably ask the same thing if I was in the audience. But my gut says...</summary>
        <author>
            <name>Craig Roth</name>
        </author>
        <category scheme="http://www.sixapart.com/ns/types#category" term="Craig Roth" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="SharePoint" />
        
        
<content type="html" xml:lang="en-US" xml:base="http://ccsblog.burtongroup.com/collaboration_and_content/">
&lt;div xmlns="http://www.w3.org/1999/xhtml"&gt;&lt;p&gt;Blogger: Craig Roth&lt;/p&gt; &lt;p&gt;After web governance presentations, I am frequently asked if there is a sample I can provide.&amp;nbsp; I understand the need and would probably ask the same thing if I was in the audience.&amp;nbsp; But my gut says the samples would be used to short-circuit the process rather than just help conceptually understand governance by seeing a deliverable.&amp;nbsp; With governance, the process of instantiating it - the interviews, the hashing out of differences, the achievement of demonstrable buy-in through signatures - is where the value is. And each statement of governance should be highly customized in certain areas that are unique to the organization.&lt;/p&gt; &lt;p&gt;I think I've found an answer to this conundrum.&amp;nbsp; Over on the KnowledgeForward blog I posted a sample statement of governance - for my home decorating project.&amp;nbsp; While slightly tongue-in-cheek, it does provide a way to conceptualize what a final statement of governance can look like and the problems it is intended to solve.&amp;nbsp; And yet it's not the same as giving the answers to a test, since the domain is different enough that copy/pasting the answers isn't useful.&amp;nbsp; It also gets around confidentiality, since the corporate statements of governance I work on can't actually be shared.&lt;/p&gt; &lt;p&gt;If you're working on a SharePoint, web, or portal statement of governance, check it out and see what you think.&amp;nbsp; My &lt;a href="http://knowledgeforward.wordpress.com/2010/02/25/sharepoint-governance-process-saves-home-redecorating-project/"&gt;explanatory post is here&lt;/a&gt; and the "&lt;a href="http://knowledgeforward.wordpress.com/home-decorating-statement-of-governance/"&gt;Home Decorating Statement of Governance&lt;/a&gt;" is in a document tab on the blog.&lt;/p&gt;&lt;/div&gt;
&lt;img src="http://feeds.feedburner.com/~r/CollaborationAndContentStrategiesBlog/~4/xDUIQ5sXBl4" height="1" width="1"/&gt;</content>


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    <entry>
        <title>SharePoint 2010 (beta) Web Browser Support</title>
        <link rel="alternate" type="text/html" href="http://feedproxy.google.com/~r/CollaborationAndContentStrategiesBlog/~3/kRnazx5L1EU/sharepoint-2010-beta-web-browser-support.html" />
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        <id>tag:typepad.com,2003:post-6a00d8357f790b69e201310f39d9a3970c</id>
        <published>2010-02-25T08:30:38-08:00</published>
        <updated>2010-02-25T08:30:38-08:00</updated>
        <summary>Blogger: Larry Cannell While SharePoint 2010 will provide a better experience for users accessing SharePoint sites with non-Internet Explorer (IE) web browsers (i.e., Firefox and Safari), you should be aware that some remnants of ActiveX remain. In short, there will...</summary>
        <author>
            <name>Larry Cannell</name>
        </author>
        <category scheme="http://www.sixapart.com/ns/types#category" term="Larry Cannell" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="Microsoft" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="SharePoint" />
        
        
<content type="xhtml" xml:lang="en-US" xml:base="http://ccsblog.burtongroup.com/collaboration_and_content/"><div xmlns="http://www.w3.org/1999/xhtml"><p>Blogger: Larry Cannell</p>
<p>While SharePoint 2010 will provide a better experience for users accessing SharePoint sites with non-Internet Explorer (IE) web browsers (i.e., Firefox and Safari), you should be aware that some remnants of ActiveX remain. In short, there will be some features unavailable to Firefox and Safari users, although not as many as in past versions of SharePoint.</p>
<p>Details about present plans for SharePoint 2010’s support for browsers are available on Microsoft’s TechNet website <a href="http://technet.microsoft.com/en-us/library/cc263526%28office.14%29.aspx" target="_blank"><font color="#006699">on this page</font></a>. Browser support is segmented between level 1 and level 2. Here is how level 1 is defined:</p>
<blockquote>
<p>“Level 1 Web browsers take advantage of advanced features that are provided by ActiveX controls and provide the most complete user experience. Level 1 browsers offer full functionality on all SharePoint sites, including the SharePoint Central Administration Web site. Level 1 browsers include those in the following table.”</p></blockquote>
<p>Translation: there is still some ActiveX controls in use within SharePoint.</p>
<p>The page then goes on to list what browsers are considered level 1. As you would expect, IE7 and IE8 are on this list. However, Firefox is also listed as level 1 (huh?). A little further down on the TechNet webpage it says:</p>
<h5 />
<blockquote>
<p>“Some ActiveX features, such as list Datasheet view and the control that displays user presence information, do not work in Mozilla Firefox 3.5.”</p></blockquote>
<p>Some? Are there any ActiveX controls that could possibly be supported by Firefox? Perhaps Microsoft has gone a little overboard on their enthusiasm touting SharePoint 2010’s support for Firefox.</p>
<p>If you want to get to the nuts and bolts about where ActiveX is used you can look at <a href="http://www.microsoft.com/downloads/details.aspx?familyid=94AFE886-3B20-4BC9-9A0D-ACD8CD232C24&amp;displaylang=en" target="_blank"><font color="#006699">the developers' documentation for SharePoint Foundation and SharePoint Server</font></a>. In SharePoint Foundation there are eleven instances of ActiveX controls. Although named using an obtuse notation a few jump out that identify capabilities only available in IE:</p>
<ul>
<li>Multiple file uploads 
<li>Datasheet view 
<li>Embedded presence </li>
</li></li></ul>
<p>In addition, the ActiveX controls only work in 32-bit browsers. However, for 64-bit Windows operating systems (Vista, Win7, WinSvr 2008) the 32-bit version of IE is the default (you have to go out of your way to launch the 64-bit version). So, not having 64-bit ActiveX controls shouldn’t be a problem. This probably says more about the current state of the desktop market transitioning from 32-bit to 64-bit, than it does about SharePoint.</p><xhtml:img xmlns:xhtml="http://www.w3.org/1999/xhtml" src="http://feeds.feedburner.com/~r/CollaborationAndContentStrategiesBlog/~4/kRnazx5L1EU" height="1" width="1" /></div></content>


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    <entry>
        <title>Iron Mountain Buys Mimosa Systems</title>
        <link rel="alternate" type="text/html" href="http://feedproxy.google.com/~r/CollaborationAndContentStrategiesBlog/~3/2N5S-VbjoJ4/iron-mountain-buys-mimosa-systems.html" />
        <link rel="replies" type="text/html" href="http://ccsblog.burtongroup.com/collaboration_and_content/2010/02/iron-mountain-buys-mimosa-systems.html" thr:count="0" />
        <id>tag:typepad.com,2003:post-6a00d8357f790b69e20120a8c7b38a970b</id>
        <published>2010-02-23T03:09:18-08:00</published>
        <updated>2010-02-23T03:12:21-08:00</updated>
        <summary>Blogger: Guy Creese On Monday, February 22, data archiving specialist Iron Mountain announced that it had acquired Mimosa Systems for $112 million in cash. Mimosa Systems brings with it 1,000 enterprise customers and an on-premise solution that archives e-mail, SharePoint...</summary>
        <author>
            <name>Guy Creese</name>
        </author>
        <category scheme="http://www.sixapart.com/ns/types#category" term="content management" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="e-mail" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="Guy Creese" />
        
        
<content type="xhtml" xml:lang="en-US" xml:base="http://ccsblog.burtongroup.com/collaboration_and_content/"><div xmlns="http://www.w3.org/1999/xhtml"><p>Blogger: Guy Creese</p>

<p>On Monday, February 22, data archiving specialist <a class="zem_slink" href="http://www.ironmountain.com/" rel="homepage" title="Iron Mountain Incorporated">Iron Mountain</a> announced that it had acquired <a class="zem_slink" href="http://www.mimosasystems.com" rel="homepage" title="Mimosa Systems">Mimosa Systems</a> for $112 million in cash. Mimosa Systems brings with it 1,000 enterprise customers and an on-premise solution that archives e-mail, SharePoint data, and other unstructured data. This allows Iron Mountain to offer both on-premise and cloud-based archiving.</p><p> For a sampling of news stories, see:</p>

<ul>
<li>Chris Preimesberger, "<a href="http://www.eweek.com/c/a/Data-Storage/Iron-Mountain-Acquires-Data-Archiver-Mimosa-Systems-719747/" target="_blank">Iron Mountain Acquires Data Archiver Mimosa Systems</a>," <em>eWeek</em>,February 22, 2010.</li>
<li>Chris Kanaracus, "<a href="http://www.pcworld.com/article/189929/iron_mountain_buys_archiving_vendor_mimosa.html" target="_blank">Iron Mountain Buys Archiving Vendor Mimosa</a>", <em>PCWorld</em>, February 22, 2010.</li>
<li>Jeffrey Schwartz, "<a href="http://rcpmag.com/articles/2010/02/22/iron-mountain-acquires-mimosa.aspx" target="_blank">Iron Mountain Acquires Mimosa</a>," <em>Redmond Channel Partner</em>, February 22, 2010.</li>
</ul>

<div class="zemanta-pixie" style="margin-top: 10px; height: 15px;"><a class="zemanta-pixie-a" href="http://reblog.zemanta.com/zemified/9579cc42-cfe9-44d5-8760-6db826addb2d/" title="Reblog this post [with Zemanta]"><img alt="Reblog this post [with Zemanta]" class="zemanta-pixie-img " src="http://img.zemanta.com/reblog_e.png?x-id=9579cc42-cfe9-44d5-8760-6db826addb2d" style="border: medium none ; float: right;" /></a><span class="zem-script more-related pretty-attribution"><script src="http://static.zemanta.com/readside/loader.js" type="text/javascript" /></span></div><xhtml:img xmlns:xhtml="http://www.w3.org/1999/xhtml" src="http://feeds.feedburner.com/~r/CollaborationAndContentStrategiesBlog/~4/2N5S-VbjoJ4" height="1" width="1" /></div></content>


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    <entry>
        <title>A SaaS Downside: No Forklift Upgrades</title>
        <link rel="alternate" type="text/html" href="http://feedproxy.google.com/~r/CollaborationAndContentStrategiesBlog/~3/671CjnRGXaY/a-.html" />
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        <id>tag:typepad.com,2003:post-6a00d8357f790b69e20120a8c5e0c8970b</id>
        <published>2010-02-23T02:36:20-08:00</published>
        <updated>2010-02-23T02:36:20-08:00</updated>
        <summary>Blogger: Guy Creese Part of the sales pitch of a Software as a Service (SaaS) solution is that updates and upgrades are included in the pay-as-you-go price. There's no separate support fee to pay (for software, the annual support fee...</summary>
        <author>
            <name>Guy Creese</name>
        </author>
        <category scheme="http://www.sixapart.com/ns/types#category" term="Guy Creese" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="SaaS" />
        
        
<content type="xhtml" xml:lang="en-US" xml:base="http://ccsblog.burtongroup.com/collaboration_and_content/"><div xmlns="http://www.w3.org/1999/xhtml"><p>Blogger: Guy Creese</p><p>Part of the sales pitch of a Software as a Service (SaaS) solution
is that updates and upgrades are included in the pay-as-you-go price.
There's no separate support fee to pay (for software, the annual
support fee is typically around 20% of the license fee) and you don't
need to pay for major upgrades (e.g., from version 3 to version 4). You
pay your monthly or annual fee and the solution just runs. This is in
contrast to software, where every couple of years there's often a
forklift upgrade--there's a new major release, it's usually expensive,
and you need to buy new hardware or go through a painful migration
process to get on the "new and improved" version. Compared to software,
what's not to like?</p><p>Actually, the fact that there isn't a
forklift upgrade. Think about it. The pain and cost affiliated with a
forklift upgrade is usually what causes an enterprise to reevaluate the
value of the solution. "They want $2 million to upgrade, and it's going
to take us a year to do it? Geez, that's a lot of money. Is it worth
it? I mean, are we really going to get our money's worth? Maybe we
should look at competing solutions."</p><p>To take a real world example, some enterprises move from Lotus Notes to Microsoft SharePoint when confronted
with the cost and complexity of moving from Lotus Notes 6 to Lotus
Notes 8. The upgrade was going to be painful anyway; those companies
seized the opportunity to move to a competing solution. <br />
</p>
<p>In other words, the forklift upgrade is what causes an enterprise to
step back from the daily grind and decide whether to continue with a
solution. It's a discontinuous function that grabs the business's
attention. There's no corresponding attention-grabbing blip on the SaaS
side--and that's a problem. Many businesses will continue with a
suboptimal SaaS solution because they pay a relatively small fee every
month and will never ask themselves several years down the line, "Is it
still worth it?"</p>
<p>So here's the lesson. Enterprises that are using SaaS need to create
their own artificial forklift upgrade moments. Every once and awhile,
they need to ask, "Over the next three years, we will spend n millions
on this SaaS solution. Is it still worth it?" Otherwise, they may end
up going with the flow when they shouldn't.  </p><div class="zemanta-pixie" style="margin-top: 10px; height: 15px;"><a class="zemanta-pixie-a" href="http://reblog.zemanta.com/zemified/3a3507e1-3a20-440c-928a-7876e702cab4/" title="Reblog this post [with Zemanta]"><img alt="Reblog this post [with Zemanta]" class="zemanta-pixie-img " src="http://img.zemanta.com/reblog_e.png?x-id=3a3507e1-3a20-440c-928a-7876e702cab4" style="border: medium none ; float: right;" /></a><span class="zem-script more-related pretty-attribution"><script src="http://static.zemanta.com/readside/loader.js" type="text/javascript" /></span></div><xhtml:img xmlns:xhtml="http://www.w3.org/1999/xhtml" src="http://feeds.feedburner.com/~r/CollaborationAndContentStrategiesBlog/~4/671CjnRGXaY" height="1" width="1" /></div></content>


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