They took my site down the second it inconvenienced them, I tried to work with them but they made it impossible, I ended up cancelling my service with them and moved to a new host, I was assured I would be refunded my initial up front payment minus what I had used, the second i put in the cancellation form they deleted my site, deleted my log in details and NEVER contacted me back.

I had to chase them up through the BBB after 6 weeks of trying to call them with no answer and email them with no replies and only then did they respond, their response was a load of shit that basically said they’re keeping my money.

Bad company, Bad service and compete lies on what they advertise.

Oh and half their “good” reviews are done by some guy named gene who WORKS FOR THEM.

So when i had to renew domain I transferred it to them.
Well… at least that is what I thought…

They charged me with 15$. After some days still no transfer so i contact them, their reply.
———————————————————————————————
Fri, 21 Dec 2007

Hello,

Seems its still in the transfer stage, it will take approx 3 more days to complete
I verified this with the registrar.

Kind Regards,

Samuel Flanders
HostICan Representative
—————————————————————————————————-

So I assume All will be fine…. BOY WAS I WRONG…. My site was suddenly gone,
but I didnt have time to checkup on it. So after some time i asked my friend to check what is wrong.
He said domain pending delete.

I was kinda shocked, contacted Hostican… their reply:

You will need to get it renewed, before any transfer will be able to take place, as
the current registrar will not release it otherwise. Joseph Pitman.

Anyway they send me to eNom… enom din wanna help… me back to Hostican… but no help…. enom again… no help… Hostican… no help

Result, domain deleted, same day registered by some jerk…. complained to enom and hostican.
I received an automated message they will come back to me.

Still waiting for feedback from them, but i dont expect they will.

Anyway Years of blogging lost… domain name… lost … money … lost… and faith in Hostican …. LOST

So learn from my mistakes, pay a bit more for good support! Find a good local partner instead of a big online partner. The money u think to save, you will have to spend on trying to fix the problem they created…

If hostican reads this they can email me at….. oh no the stupid fucks made me lose my email address too…

It really should be called HostICant. Their service is absolutely terrible. I first went on their Live Chat service (which actually isn’t around the clock as they claim) and talked to someone who was so rude. I was being nice asking for help. They said they couldn’t do it cos they weren’t tech, so I asked them whether they could get one over to help me on the live chat. they said they werent authorised to do that, so I asked whether they could ask their Manager to authorise them to do it. They gave me a farewell automated/canned response (I know it was canned because I use Live Chat at work) – they couldn’t even give me the common decency of even saying that their Manager was unavailable!

So I ended up emailing their Tech support, outlining the issue. Their Tech Representative emailed back saying that I could do it. I couldn’t – which they would have known if they actually read my email. Then I emailed back again outlining what I wanted – the person who read my email gave me the worst response ever. The next person FINALLY gave me the proper response I required.

Support my foot! They wouldn’t know what customer care was if something bit them on their arses!

Don’t go with HostICan. The only good thing about them is that they claim they have a money back guarantee. Let’s hope they do – otherwise all I can say is – Charge Back.

I was so disappointed of hostican’s service. Our website http://www.prcboardexamresults.com had only 5,000 to 10,000 unique visits daily, and hostican’s VPS can’t accommodate that small amount of traffic. Hostican offers 100% poor and crap service. I hope that all of hostican’s client will get out of hostican, before they realized that their data was corrupted, and totally gone. That’s what we’ve experience in hostican’s damn VPS. Backups? 99.9% up time guarantee? That’s a pure lie. One of our posts at prcboardexamresults.com has more than 4000 comments, and now, it turned into zero comments, because of HOSTICAN! I hope hostican will create a SEPARATE backup for their data!