It seems to be too easy for companies to attach charges to your telephone bill. I would definitely like to see that changed.

Did NetOpus only provide our company name and phone number and simply tell Qwest to start billing us?

Somewhere Qwest should have an authorization record or procedure for billing 3rd party services—but they claim not to. why not??

After contacting the NetOpus.net number listed on our bill, 888-296-8076, and asking them for a record of authorization, we were told they did not have the actual bill or record in front of them and therefore could not verify anything. To dispute anything with them, we were told to fax 408-362-2790.

I then called Qwest to ask what they knew about NetOpus.net and the other company involved PaymentOne.com. They were familiar with paymentone.com, but claimed no knowledge of NetOpus. After explaining that did not authorize anything from NetOpus and had already contacted them to cancel, Qwest immediately offers a 3-month credit for the charges. When I push the point further, they agreed to credit the last 6 months (stating that is their limit).

If NetOpus cannot show any records of services authorized or even rendered, how is that not illegal to then charge $34.95/month?

Also, doesn’t that make Qwest complicit in what seems to be a crime? They seem suspiciously quick to credit our account even though the bill clearly states “There is no connection between Qwest and PaymentOne.com-Spec Svcs.”

So it would seem that Qwest know somethings but won’t (and doesn’t have to) tell individuals, and until enough people complain and document these issues with their regional PRC, nothing will happen to these scams.