Comments for Maximum Customer Experience Blog

Comment on Inspiration Points: Are You a Fiddler or a Composer? by Alex Fayle | Someday Syndrome

Alex Fayle | Someday Syndrome — Thu, 05 Nov 2009 14:13:24 +0000

And how many fiddlers think they’re composers?

(Of course I put myself outside of that because I don’t think I’m a composer – I know I’m one.)
Alex Fayle | Someday Syndrome´s latest blog… I Want To vs I Need To: Finding the Cause of Someday Syndrome

Comment on Inspiration Points: Are You a Fiddler or a Composer? by Todd Smith

Todd Smith — Wed, 04 Nov 2009 18:56:28 +0000

Good one, Kelly. I like it too.

I think people compose all the time (we all have great ideas) but very few take the time to write down their thoughts, and gather an orchestra.

To be fair, it takes a lot of resources to make it happen. You have to think long term, even when you’re scraping by.

Comment on Is There a Spooky Tie Between Halloween and Your Business? by Alex Fayle | Someday Syndrome

Alex Fayle | Someday Syndrome — Wed, 04 Nov 2009 14:02:12 +0000

Ha! How true for me… I was the sort who assumed that everyone knew what was going on, only went to houses with lights on, said the required “Trick or Treat!” and got my candy.

No sales needed because everyone knew the deal and everyone was happy.

When someone changed the script I got flustered, but if I knew them well enough I gave as good as I got.
Alex Fayle | Someday Syndrome´s latest blog… Turning Off The Autopilot: Six Ways to Bring Creativity to Daily Life

Comment on How NOT To Sell in an Email by Kelly Erickson

Kelly Erickson — Tue, 03 Nov 2009 21:10:37 +0000

Jennifer,

Good points. I especially like this:

… it’s not because someone has sold it to me–it’s because I’ve found an item (or a service) that I think will hold value for me. LOTS of value. That could be physical, or it could be sentimental.

Figuring out how to create that value for your customers—speaking to their physical or sentimental needs—is absolutely the answer to doing less selling, and more guiding to a valuable purchase. Refining that value message is work that’s never completely finished!

Until later,

Kelly

Comment on How NOT To Sell in an Email by Jennifer Moore

Jennifer Moore — Tue, 03 Nov 2009 16:07:18 +0000

Kelly, I think you and Alex pretty much nailed it here. I read a lot of blogs, but I’m very picky about which ones. (There are SO many out there!) I follow blogs that resonate with me. I can’t just “do” informational. What I read has to give me some sort of take-away (and I hope that my own blog will have that effect on some folks, as well.)

I’m not a big buyer. It’s partly because I’m broke/strapped, but it’s also because I’m pretty satisfied with my life and have everything I need and want (well, mostly!) If I’m going to buy something, it’s not because someone has sold it to me–it’s because I’ve found an item (or a service) that I think will hold value for me. LOTS of value. That could be physical, or it could be sentimental. I’m a tough, indepenedent customer.

The flip side of that is that I’m not a slick salesperson, either, nor do I want to be. I want people who buy my art or services to do so for the same reasons. It makes selling a very difficult task, as I’m sure you can imagine. I honestly have no idea how to adverise without sounding like a slick salesperson. LOL!

Your blog is great! Thank you!
Jennifer Moore
JenniferLynn Productions, LLC
Jennifer Moore´s latest blog… Never Apologize for your Art!

Comment on Inspiration Points: One Easy Way To Find Out What Your Customers Know About Your Sales by Alex Fayle | Someday Syndrome

Alex Fayle | Someday Syndrome — Tue, 03 Nov 2009 14:00:24 +0000

So, how does this work in the B2C world rather than B2B? Do I find my ideal client (individual) and ask them the same questions?

Do I do this as a survey through my newsletter?
Alex Fayle | Someday Syndrome´s latest blog… Controlling Creativity: Timeblocking My Way to Success

Comment on Inspiration Points: Is it Possible to Give 110% to Your Customers? by Brett Legree

Brett Legree — Tue, 03 Nov 2009 01:13:00 +0000

@Kelly,

Well, The Steve did say, “Stay hungry. Stay foolish.”

So I’m just following The Steve
Brett Legree´s latest blog… 6 weeks 2 days.

Comment on Is There a Spooky Tie Between Halloween and Your Business? by Kelly Erickson

Kelly Erickson — Tue, 03 Nov 2009 01:01:24 +0000

Graham,

What I love about that walmart link is the part at the bottom with “What do people buy after looking at this item?”

Urns.

Ugggghh!

P.S. You made me sound so profound. You are hereby invited to come to MCE and summarize all my posts so succinctly.

Wendi,

Hello, my friend!

Oh, I feel for you with that costume, but I’ll bet you were the talk of the town. Did everyone want your picture?

And *munch munch on leftovers* I know exactly what you mean about the chocolate therapy. Too bad I don’t have enough of an excuse with my one trick-or-treating experience to really warrant all this therapy, LOL.

Regards,

Kelly

Comment on Inspiration Points: Is it Possible to Give 110% to Your Customers? by Kelly Erickson

Kelly Erickson — Tue, 03 Nov 2009 00:49:58 +0000

Michael,

Hello, welcome to Maximum Customer Experience!

I liked your post. But to answer your question in a word: No.

We who even know what social media means are in a very tiny minority. If some portion of those folks are becoming whiners (and I’d argue that in fact for many, there’s a strong pull in the opposite direction, toward becoming do-it-yourselfers who are quite certain we can get the attention of Jeff Bezos all on our own), that’s still not a collective movement. It’s a very small movement, but those who interact in this world wear some funny coke-bottle glasses that magnify the effect and make it look as though everybody’s doin’ it.

I’m glad you enjoyed this article. Thanks for your comment!

Bubba B,

It’s right across the street from the….

no way!

I guess your cousin will just have to find his own inflatable hamburgers.

Brett,

Aw, don’t worry. You might have joined me at the big four-aught but you’re still plenty foolish in my book.

Until later,

Kelly

Comment on Inspiration Points: Is it Possible to Give 110% to Your Customers? by Brett Legree

Brett Legree — Tue, 03 Nov 2009 00:08:11 +0000

@bubbabrother,

Probably not a good idea to try it even if you do it the right way I was much younger and a lot more foolish then…

Anyway, I believe this one also had a pump but the hole was just too big for it to keep up!
Brett Legree´s latest blog… 6 weeks 2 days.