I’ve had the same problems – my Amazon order didn’t warn me that it wouldn’t be a good old, timely and reliable Royal Mail delivery where I can pick it up at the depot if there’s a problem.

When my parcel didn’t arrive I saw it in the small print.

I traced HDN and found out they’d tried to deliver my parcel 4 days before. A card or a call would have been nice.

So I rearranged delivery, they couldn’t give me any details about time “it’ll be between 9:00 and 5:00″. I’ve taken today off work, it’s 5:05, I’m still here, my parcel is not.

I’ve just called them, apparently it could arrive any time up until 7pm. I have to leave the house at 6:15. I’ve asked them to rearrange delivery to my work address, it seemed suspiciously easy, I don’t trust them to manage it.

Is competancy an impossibility??

I know people who work in gortrush indutrial estate and these guys decide to shut shop early if it’s a good day. It is a good day today so I reckon no one will appear.

I am in the hose & Mr Nob head above hasn’t arrived.

I am writing to complain about the abysmal service of your courier company.

I recently ordered:

deleted for privacy.

When I set the laptop up it turned out there was no operating system on there, so I phoned your company and was sent an email informing of the arrangements for you to collect the item.

The reference given was

Again deleted for privacy

I phoned your courier ‘ Home Delivery Network’ to ascertain approximately what time the package would be collected, only to be told that they operate from 0700 to 1900 Hours and the item would be collected in that time.
It clearly states on your email to me that the package would be collected between 09.00 and 17.30 Hours.

I waited at work and at around 18.00 Hours again rang ‘Home Delivery Network’ again to be told the driver would collect it between 0700 and 19.00 hours. I needed to leave to fetch my son from swimming and offered to drop the parcel off at your couriers depot, but I was told I couldn’t do that. So I hastily arranged for someone else to pick my son up and continued to wait.

I phoned your company and spoke to a very helpful operative called Eamon, who was surprised at what I had told him of the couriers operating times and said he would raise the issue with his manager. I was and still am angry about the service I wasn’t getting and asked Eamon to cancel the replacement Laptop and refund my money, which he assured me he would on receipt of the faulty Lap top.

By 19.00 the courier still had not turned up at my work, so yet again I rang your courier only to be told a blatant lie in that the driver had arrived at 16.40 hours and that the factory was closed.

I am furious, first I wasted two hours of my time waiting for your courier to turn up and then I am lied to and practically called a liar by your courier when I tell him his driver did not come to the factory at all.

I feel outraged that I get treated like this when spending £400.00 with you.

Needless to say I am not going to be spending my money with your company again, and I will not hesitate to tell as many people as I can about the abysmal service.

I understand that you do not control the courier company, but you are responsible for hiring them. Perhaps you should consider using a reputable courier such as TNT

Formal letter of complaint.

I am writing to inform you that I wish to register a formal complaint against the Child Support Agency and the organisations complete disregard for parents without care (absent fathers who can and do pay).

Firstly I would like to state, that the treatment I have received from the CSA has been deplorable and I can only think that your staff are under so much pressure that they can not fully understand the complexities and effects of the assessments they make, I have telephoned many times and occasionally have been treated with the attitude that I am somehow to blame for my ex-wife’s circumstances and that because I work hard to provide for my family I am a target for increased financial demands merely because I work in London and am a Police Officer (Parent with care stated “Why shouldn’t he pay more, he earns more?”)). Only very rarely in the case of Mr Dave COUCH from the CSA have I ever been treated like the wronged party and made to feel that I have been doing all I can for provision for my child. On many occasions when I have been contacted by the CSA I have been asked to provide documentation, whether it is Pay Slips, Mortgage Account Summaries etc. Each time I have supplied the documentation immediately, then in subsequent telephone calls I have been informed that your organisation doesn’t have the documents on file and I am made to feel that I am lying that I supplied them in the first place. Each time a member of staff will state “Sir I have no record of the documentation on file” or “can you send it again as it will speed matters up”, but it never does!!!!!.

Consistently I have engaged with the CSA to reach a fair assessment of child support for my daughter. The CSA’s records show that in July 2007 I informed you of my housing change and costs that I was paying a Mortgage of £873.10 per month, but it’s taken until an Appeal lodged by me in June 2008 and then Court appearances until June 2009 to finally get an agreement that you have the documentation and that I have been paying a Mortgage since December 2006. This is farcical, I sent you my Mortgage Statements in June 2008 when you said I wasn’t paying a Mortgage, and therefore the CSA should know that I was paying a Mortgage. It is my contention that the Government body that is the CSA merely wants to hold on to my money wrongly and has been since December 2006 and that if I hadn’t appealed the assessment, you would be holding on to my money to this date (which you still are, and under UK law is “Retaining a Wrongful Credit” which is a crime, so should I now start arresting the head of the CSA???), a Judge at a Tribunal in Central London on the 24/06/09 made an order that my Housing Costs should be applied from July 2007 and therefore I should be recompensed for the overpayments I have made. Just to give you some idea why I think there are double standards in place, I missed a CSA payment in 2003 when I joined the Police Service, and the CSA telephoned me immediately and threatened to take the money from my wages if I didn’t pay, the staff were rude and I informed them that the non-payment was a mistake at the bank and paid the monies to them immediately. Why is it then, that when the monies are held by the CSA, there is no rush to pay it back?

I have reported each and every change of my circumstances to the CSA when they have occurred, which the parent with care cannot state because she was happy with the status quo of the monies she was receiving from me (£383.78 per month for one child), none of which have ever been used to give my daughter any form of material benefit. During the Appeal process the parent with care never attended any of the Court hearings; however she still had a right to be believed!!!!! Unlike me, a serving Police Officer, who gave evidence under oath, but that still wasn’t good enough. I find it absolutely astounding that the parent with care because she has a right to be believed can adopt a lifestyle knowing that any incorrect details she supplies will not be checked because by their own admission the Fraud Department at the CSA don’t have the assets to check each fraud claim (unlike the television advertising campaign stating differently).

At the Appeal Tribunal with the CSA representative present Neil THOMPSON, had a discussion about Arrears, apparently this subject is used to frighten people in to backing off from action against the CSA. There are NO ARREARS to consider and have never been therefore should any appear as if by magic then I will be taking issue very strongly. I recall having many arguments over the years about phantom amounts of Arrears that would be brought up to try and suggest again that I have been in some way remiss regarding paying for my Daughter – Let me reiterate, I HAVE BEEN PAYING WHATEVER I HAVE BEEN INSTRUCTED TO PAY BY THE CSA, THEREFORE IF THERE HAD BEEN ANY ARREARS, WHICH THERE ARE NOT THIS WOULD HAVE BEEN INCORPORATED IN TO YOUR FIGURES?

What really is reprehensible is why, when the parent with care made a call to the CSA on the 13/10/2008 nothing was done about the request (Despite the department holding the relevant information) until you informed me on the 25/06/09 that there was a super cession on the account that needed to be dealt with, neither has anything been done since I called in March (Your records) regarding my wife not being in receipt of Maternity Pay of £117 per week thereby making my household financially worse off. This is a clear failure in the Departments duty to action requests, the very topic that was used as evidence at the Appeal that the CSA action requests immediately when they receive them (Neil THOMPSON’s words!!!!!).

I now believe that the CSA makes absolutely no sense at all and is not fit for purpose. It is merely a collection agency not unlike debt enforcement loan sharks, whose sole aim is to take money off people who can and are forced to pay, with no regard to how the money collected is spent. I can state as a matter of fact having spoken to my daughter, for whom this child support case was raised, “she has no bank account and no money has been saved for her, for her future education. Despite the parent with care being paid £400 per month for 7 years, the excuse my daughter was given was that the money was used to house and feed her. Her mother, the parent with care has brought my daughter up so well that she has been arrested by the age of 14 and she has been lied to about me, the parent with care claiming that “Your Father stole everything from the house when he left”. When I came to London in 2003, I arrived with a bag of clothes and some DVD’s and no money. I’ve fought to earn a living in the Police whilst paying horrendous child support payments to a woman who has four (4) children by three (3) different fathers, works cash in hand undeclared whilst claiming to only have one job.

I would like an apology for the treatment I have received and would like to have my money back that the Judge at the Appeal Court said I could have. I wont however hold my breath…..