As for the Chrome browser issue I experienced, it must have been a glitch at the moment I tried it (I mentioned that possibility in the post). I just upgraded Chrome on the desktop PC to the latest version released yesterday; can’t remember the previous version number now!

Great news re the app. I’ll try it again on my tablet, will report back here how that goes.

I’m back with more info. We’re working with our digital provider and I have some answers. On the Chrome issue, they (and a number of us here on staff) have been unable to replicate the weird problem you’re having with that. Can you tell me what version you’re using? That would help us to figure this out.

On the Google Play issue, here is the word back on that. They have just uploaded a new version to the Google Play store, which is now ready. They suggest that users try downloading the app again now that the update is live. Can you give that a try?

If you or others continue to have trouble, in addition to knowing what kind of device you are using we need to know the version of the Android operating system you’re using (e.g. 2.3.6). That will help the developer team either create a fix or provide instructions about which OS versions support the app.

Thanks for your patience (and effort) as we try to work the bugs out. I really appreciate it!

Best, Natasha

Thank you for clarifying the situation re access from the mobile apps (subscription based, not free) and access via the browser (open to all and free for 4 months). The disappointing experience I had on a mobile device and not being able to access the content now makes sense. It would have been good to have known that beforehand although I see the FAQ you link to has the info. I didn’t know about that FAQ until now.

I saw that review you mention. As you noted, it was a review of the app for iPad. I’ve heard good things from iPad users. Not yet from Android tablet users.