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<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><strong><span style="font-family: 'Trebuchet MS','sans-serif';"> </span></strong><strong><span style="font-family: 'Trebuchet MS','sans-serif';"><a href="http://www.communitymarketingblog.com/.a/6a00e552893e3c88330120a65792df970c-pi" style="float: left;"><img alt="AndrewJenkins1" border="0" class="asset asset-image at-xid-6a00e552893e3c88330120a65792df970c " src="http://www.communitymarketingblog.com/.a/6a00e552893e3c88330120a65792df970c-800wi" style="margin: 0px 5px 5px 0px;" title="AndrewJenkins1"></img></a> </span></strong></p>
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<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><span style="font-family: 'Trebuchet MS','sans-serif'; font-size: 8pt;"><strong>By Andrew Jenkins<br></strong><span style="font-family: 'Trebuchet MS','sans-serif'; color: #5b5b5b; font-size: 8pt;">November 8, 2010<br>Volterra Consulting, Founder</span><br><a href="http://www.communitymarketing.typepad.com/my_weblog/community-marketing-blog-writers.html" target="_blank" title="Andrew Jenkin's Biography and Contact Information"><span style="color: #434343;">Biography</span></a></span></p>
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<p class="MsoNormal" style="text-align: right; margin: 0cm 0cm 0pt;"><span style="font-family: 'Trebuchet MS','sans-serif'; font-size: 8pt;"><a href="http://twitter.com/ajenkins" onclick="window.open(this.href,'_blank','scrollbars=no,resizable=yes,toolbar=no,directories=no,location=no,menubar=no,status=no,left=0,top=0'); return false"><strong><img alt="Follow me on Twitter" border="0" class="at-xid-6a00e552893e3c88330120a58f1ed0970b " height="31" src="http://www.communitymarketingblog.com/.a/6a00e552893e3c88330120a58f1ed0970b-800wi" style="border: 0px solid black; margin: 1px; width: 30px; height: 30px;" title="Follow me on Twitter" width="31"></img></strong></a><a href="http://www.linkedin.com/in/andrewjjenkins" onclick="window.open(this.href,'_blank','scrollbars=no,resizable=yes,toolbar=no,directories=no,location=no,menubar=no,status=no,left=0,top=0'); return false"><strong><img alt="Network with me on Linkedin" border="0" class="at-xid-6a00e552893e3c88330120a58f1e6e970b " height="33" src="http://www.communitymarketingblog.com/.a/6a00e552893e3c88330120a58f1e6e970b-800wi" style="border: 0px solid black; margin: 1px; width: 33px; height: 31px;" title="Network with me on Linkedin" width="33"></img></strong></a><br><span style="font-family: 'Trebuchet MS','sans-serif'; font-size: 9px;"><span style="font-family: 'Trebuchet MS','sans-serif'; font-size: 9px;"><span style="color: #5b5b5b;">Connect.Follow.Network.<br></span></span></span></span></p>
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</td></tr></tbody></table></div><img src="http://feeds.feedburner.com/~r/CommunityMarketing/~4/yYATm3cwiYc" height="1" width="1"/>]]></content:encoded><description>Being more human is not always easy for an organization, especially in B2B, and it will take time to establish but once it does so, the payoffs will prove that the effort was worth it.</description><feedburner:origLink>http://communitymarketing.typepad.com/my_weblog/2010/11/yes-virginia-there-is-social-media-for-b2b.html</feedburner:origLink></item><item><title>The Idea-Execution Gap</title><link>http://feedproxy.google.com/~r/CommunityMarketing/~3/tblKwzp4OHs/the-idea-execution-gap.html</link><category>Growth &amp; Marketing Tips</category><dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">www.solsolutions.ca</dc:creator><pubDate>Sun, 17 Oct 2010 22:41:22 PDT</pubDate><guid isPermaLink="false">tag:typepad.com,2003:post-6a00e552893e3c8833013488471b75970c</guid><content:encoded xmlns:content="http://purl.org/rss/1.0/modules/content/"><![CDATA[<div xmlns="http://www.w3.org/1999/xhtml"><p><span style="color: #5b5b5b;"> </span></p>
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<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><strong><span style="font-family: 'Trebuchet MS','sans-serif';"> </span></strong><strong><span style="font-family: 'Trebuchet MS','sans-serif';"><a href="http://www.communitymarketingblog.com/.a/6a00e552893e3c88330120a65792df970c-pi" style="float: left;"><img alt="AndrewJenkins1" border="0" class="asset asset-image at-xid-6a00e552893e3c88330120a65792df970c " src="http://www.communitymarketingblog.com/.a/6a00e552893e3c88330120a65792df970c-800wi" style="margin: 0px 5px 5px 0px;" title="AndrewJenkins1"></img></a> </span></strong></p>
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<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><span style="font-family: 'Trebuchet MS','sans-serif'; font-size: 8pt;"><strong>By Andrew Jenkins<br></strong><span style="font-family: 'Trebuchet MS','sans-serif'; color: #5b5b5b; font-size: 8pt;">October 18, 2010<br>Volterra Consulting, Founder</span><br><a href="http://www.communitymarketing.typepad.com/my_weblog/community-marketing-blog-writers.html" target="_blank" title="Andrew Jenkin's Biography and Contact Information"><span style="color: #434343;">Biography</span></a></span></p>
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<p class="MsoNormal" style="text-align: right; margin: 0cm 0cm 0pt;"><span style="font-family: 'Trebuchet MS','sans-serif'; font-size: 8pt;"><a href="http://twitter.com/ajenkins" onclick="window.open(this.href,'_blank','scrollbars=no,resizable=yes,toolbar=no,directories=no,location=no,menubar=no,status=no,left=0,top=0'); return false"><strong><img alt="Follow me on Twitter" border="0" class="at-xid-6a00e552893e3c88330120a58f1ed0970b " height="31" src="http://www.communitymarketingblog.com/.a/6a00e552893e3c88330120a58f1ed0970b-800wi" style="border: 0px solid black; margin: 1px; width: 30px; height: 30px;" title="Follow me on Twitter" width="31"></img></strong></a><a href="http://www.linkedin.com/in/andrewjjenkins" onclick="window.open(this.href,'_blank','scrollbars=no,resizable=yes,toolbar=no,directories=no,location=no,menubar=no,status=no,left=0,top=0'); return false"><strong><img alt="Network with me on Linkedin" border="0" class="at-xid-6a00e552893e3c88330120a58f1e6e970b " height="33" src="http://www.communitymarketingblog.com/.a/6a00e552893e3c88330120a58f1e6e970b-800wi" style="border: 0px solid black; margin: 1px; width: 33px; height: 31px;" title="Network with me on Linkedin" width="33"></img></strong></a><br><span style="font-family: 'Trebuchet MS','sans-serif'; font-size: 9px;"><span style="font-family: 'Trebuchet MS','sans-serif'; font-size: 9px;"><span style="color: #5b5b5b;">Connect.Follow.Network.<br></span></span></span></span></p>
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<p>Over the past month I have been fortunate to attend a number of events that reminded me that there is no lack of ideas. What seems to be missing, however, is an execution mindset. I am not suggesting that people are lazy but rather that they either do not realize or have forgotten how easy it is to turn an idea into something tangible. We too frequently allow gaps to form between our ideas and our ability to execute them.</p>
<p>Last month I attended the <a href="http://www.businessinnovationfactory.com" target="_blank">Business Innovation Factory</a>’s Collaborative Innovation Summit (<a href="http://www.businessinnovationfactory.com/bif-6" target="_blank">BIF-6</a>). Over the course of two and a half days I heard a number of inspiring stories and three were especially noteworthy because they were not complex ideas and their impact was based on simply changing behaviour and attitudes.</p>
<p>The first storyteller was Cassandra Lin who received a standing ovation after she described her Project T.G.I.F. (Turn Grease Into Fuel). She heard about families having difficulty heating their homes and started a program to collect and refine grease from restaurants into usable fuel to heat homes. Cassandra is in the 7th grade and showed a room filled with experienced adults what is possible when you set your mind to it. Her program also included a educational game show component used to raise awareness with schoolchildren. She didn’t face huge obstacles. Grease was abundant and refining partners existed. She simply put the two together and championed the idea. We can learn a great deal from her. You can hear her story <a href="http://www.businessinnovationfactory.com/files/audio/mp3/Cassandra-Lin-BIF6.mp3" target="_blank">here</a>.</p>
<p>The second storyteller was Dean Esserman, the Chief of Police for Providence. He is the son of a doctor who was tasked with improving policing in his city. He reflected on the past when his father would make house calls and developed strong ties with his patients and, more broadly, his community because of it. Inspired by that, Esserman gave his police officers Blackberries and business cards. He then asked them to get out of their police cruisers and get into the community to get to know the citizens and become known by them. Nothing fancy beyond community outreach and that is something we have been hearing a great deal about in the online world but it is great to see it happening in the offline world.</p>
<p>The third storyteller was Gerard van Grinsven, President and CEO of the Henry Ford West Bloomfield Hospital. Formerly an executive with Ritz-Carlton, he has applied his expertise in hospitality to healthcare. By bringing quality food, amenities and education to healthcare, he has created a facility that people actually want to visit, even when they are not sick but wish to participate in one of the many wellness or educational programs being offered. How many other healthcare organizations will adopt this kind of thinking and behaviour? You can hear his story <a href="http://www.businessinnovationfactory.com/files/audio/mp3/Gerard-van-Grinsven-BIF6.mp3" target="_blank">here</a>.</p>
<p>Fresh off my visit to BIF-6, I tagged along to <a href="http://toronto.startupweekend.org/" target="_blank">Startup Weekend Toronto</a>. I supported team <a href="http://tadwana.wordpress.com/" target="_blank">Tadwana</a> with a Social TV idea. Although we did not win the competition, I still got a tremendous amount of inspiration from being a part of it. The weekend showed me that, with a small team of bright, energetic people, you can take an idea from concept through to tangible business idea in about 48 hours. A mockup in powerpoint or a working prototype online or using a simulator are enough to convey what you are trying to accomplish and how. It was also further proof that a prototype, even a poorly constructed one, is still better than an exhaustively constructed business plan without a prototype to give the idea credibility.</p>
<p>The following stats are also noteworthy from that weekend:</p>
<p><strong>157</strong> participants, <strong>52</strong> observers, <strong>38</strong> ideas pitched, <strong>13</strong> teams formed, <strong>14</strong> sponsors, <strong>8</strong> speakers, <strong>4</strong> panellists, <strong>5</strong> mentors, <strong>5</strong> winning teams and over <strong>900</strong> bottles of water consumed.</p>
<p>If there was enough stamina, how many new companies could be formed by running startup weekends on a regular basis? How many problems could be attacked and resolved by running hack weekends on a regular basis? I am not suggesting that this is the only approach to idea generation or problem solving but it certainly gets people focused and energized around ideas which is the whole point.</p>
<p>Lastly, I was involved in an innovation workshop to help some companies identify the different mindsets that exist within in their organizations when it comes to innovation and how to put together the best teams to tackle the problems that require innovative solutions. The emphasis was not on how creative people are but on how they are creative.</p>
<p>Several of the activities illustrated how adults have unlearned things. We can give too much thought to things because we have accumulated knowledge and experience which drives a particular perspective. We fall into the trap of thinking of how things should be rather than how they could be. This is why children can often focus on the outcome and work backward to develop the most appropriate path rather than getting bogged down with over-engineering the process to achieve the outcome.</p>
<p>We were doing a number of activities used for workshops in corporate settings that had originated in the <a href="http://www.idodi.org/" target="_blank">Destination Imagination Program for Children</a>. For example, teams were tasked with constructing a tower as tall as possible with the materials provided and launch a feather from the top of the tower. The height of the tower plus the distance travelled by the feather would be added together to determine the winning team. No matter how successful a team might have been, none came close to achieving the success of teams comprised of children. All the adult teams focused too much on tower construction rather than the overall objective. If you had a tower two inches tall but you used a paper airplane constructed from the materials to send your feather greater than ten feet then you would have easily beaten a team who built a tower three feet tall but could only blow their feather a little over two feet because they missed the point of the exercise - outcome trumps process.</p>
<p>If we chose to take a more holistic perspective with emphasis on the outcome or objective as well as the parameters we must play within then I wonder how many more times we would find solutions rather than getting distracted by development of the process.</p>
<p>When I reflect on these different events and the stories I heard, the ideas I saw developed in a weekend, and the examples where adults need to unlearn some things in order to be more innovative, I can not help but think that we are spending too much time thinking and too little time doing.</p>
<p>If we remind ourselves to draw inspiration from broad sources, strive to prove a concept through prototyping rather than written explanation, and learn to unlearn for the purposes of innovation then we will have better chance of closing the idea-execution gap. Good luck to us all!</p></div><img src="http://feeds.feedburner.com/~r/CommunityMarketing/~4/tblKwzp4OHs" height="1" width="1"/>]]></content:encoded><description>There is no lack of ideas. What seems to be missing, however, is an execution mindset. We too frequently allow gaps to form between our ideas and our ability to execute them.</description><media:content url="http://feedproxy.google.com/~r/CommunityMarketing/~5/Lprs1-1EQSQ/Cassandra-Lin-BIF6.mp3" type="audio/mpeg" /><itunes:explicit>no</itunes:explicit><itunes:subtitle>There is no lack of ideas. What seems to be missing, however, is an execution mindset. We too frequently allow gaps to form between our ideas and our ability to execute them.</itunes:subtitle><itunes:author>www.solsolutions.ca</itunes:author><itunes:summary>There is no lack of ideas. What seems to be missing, however, is an execution mindset. We too frequently allow gaps to form between our ideas and our ability to execute them.</itunes:summary><itunes:keywords>Growth &amp; Marketing Tips</itunes:keywords><feedburner:origLink>http://communitymarketing.typepad.com/my_weblog/2010/10/the-idea-execution-gap.html</feedburner:origLink><enclosure url="http://feedproxy.google.com/~r/CommunityMarketing/~5/Lprs1-1EQSQ/Cassandra-Lin-BIF6.mp3" length="0" type="audio/mpeg" /><feedburner:origEnclosureLink>http://www.businessinnovationfactory.com/files/audio/mp3/Cassandra-Lin-BIF6.mp3</feedburner:origEnclosureLink></item><item><title>Zen and the Art of T-shirt Engagement</title><link>http://feedproxy.google.com/~r/CommunityMarketing/~3/4yovQCbcMHM/zen-and-the-art-of-t-shirt-engagement.html</link><category>Growth &amp; Marketing Tips</category><category>Increasing Sales</category><category>Social Media</category><category>Business Models</category><category>Community</category><category>Content</category><category>Facebook</category><category>Integrated Marketing</category><category>Marketing</category><category>Social Media</category><category>Strategy</category><category>Twitter</category><category>Ustream</category><category>Web 2.0</category><category>YouTube</category><dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">www.solsolutions.ca</dc:creator><pubDate>Mon, 13 Sep 2010 21:11:03 PDT</pubDate><guid isPermaLink="false">tag:typepad.com,2003:post-6a00e552893e3c88330133f4303eb6970b</guid><content:encoded xmlns:content="http://purl.org/rss/1.0/modules/content/"><![CDATA[
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<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><span style="font-family: 'Trebuchet MS','sans-serif'; font-size: 8pt;"><strong>By Andrew Jenkins<br></strong><span style="font-family: 'Trebuchet MS','sans-serif'; color: #5b5b5b; font-size: 8pt;">September 14, 2010<br>Volterra Consulting, Founder</span><br><a href="http://www.communitymarketing.typepad.com/my_weblog/community-marketing-blog-writers.html" target="_blank" title="Andrew Jenkin's Biography and Contact Information"><span style="color: #434343;">Biography</span></a></span></p></td>
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<p class="MsoNormal" style="text-align: right; margin: 0cm 0cm 0pt;" align="right"><span style="font-family: 'Trebuchet MS','sans-serif'; font-size: 8pt;"><o:p><a href="http://twitter.com/ajenkins" onclick="window.open(this.href,'_blank','scrollbars=no,resizable=yes,toolbar=no,directories=no,location=no,menubar=no,status=no,left=0,top=0'); return false"><strong><img  alt="Follow me on Twitter" class="at-xid-6a00e552893e3c88330120a58f1ed0970b " src="http://www.communitymarketingblog.com/.a/6a00e552893e3c88330120a58f1ed0970b-800wi" style="border: 0px solid black; margin: 1px; width: 30px; height: 30px;" title="Follow me on Twitter" border="0" height="31" width="31" /></strong></a><a href="http://www.linkedin.com/in/andrewjjenkins" onclick="window.open(this.href,'_blank','scrollbars=no,resizable=yes,toolbar=no,directories=no,location=no,menubar=no,status=no,left=0,top=0'); return false"><strong><img  alt="Network with me on Linkedin" class="at-xid-6a00e552893e3c88330120a58f1e6e970b " src="http://www.communitymarketingblog.com/.a/6a00e552893e3c88330120a58f1e6e970b-800wi" style="border: 0px solid black; margin: 1px; width: 33px; height: 31px;" title="Network with me on Linkedin" border="0" height="33" width="33" /></strong></a><br><span style="font-family: 'Trebuchet MS','sans-serif'; font-size: 9px;"><span style="font-family: 'Trebuchet MS','sans-serif'; font-size: 9px;"><span style="color: #5b5b5b;">Connect.Follow.Network.<br></span></span></span></o:p></span></p></td></tr>
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I have always admired other entrepreneurs with innovative business ideas. I especially admire the ones with business ideas that are beautiful in their simplicity. </p>

<p>If you ask Jason Sadler what he does, he proudly says, “I wear t-shirts for a living.” Huh? Yes, you read that correctly. He wears t-shirts for a living. </p>

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Jason is the founder of <a href="http://iwearyourshirt.com/" target="_blank" title="iwearyourshirt.com">iwearyourshirt.com</a>. Begun January 1, 2009, the idea was to sell t-shirt-based promotion by-the-day to companies wanting to advertise their product or service. Things started slowly, but momentum began to build and 2009 was sold out eight months into the year. Continuing to build, 2010 sold out early too. </p>

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But building and maintaining the momentum has not been easy — it has been a serious investment of time and effort. Jason works 12-16 hours per day, seven days a week. At last count, he had worked 612 days straight without a day off. This dispels the myth he often faces from potential clients and audiences: he was not an overnight success. Social media is not easy, nor is it cheap in terms of true costs. It took Jason 18 months to accumulate his following and it must be maintained daily. In his own words, “It is a marathon, not a sprint.” </p>

<p>Profitability in the first year of operation, selling out each year early, to-die-for press coverage, and an army of loyal followers and clients are just a few of the results of his efforts. Not bad for someone who has never advertised, has no media kit, and doesn’t use <a href="http://www.salesforce.com" target="_blank" title="salesforce.com">salesforce.com</a> to track leads. He has actively used social media tools, media coverage, and public speaking to promote iwearyourshirt.com — and the result has been clients seeking him out, not the other way around. </p>

<p>What do clients get in exchange for buying the day, sponsoring the month, or becoming a proud partner? If you buy a day, you get Jason and his team wearing your firm’s t-shirt, blog posts, a Ustream.tv show covering your firm, and mentions on Facebook and Twitter to and by the iwearyourshirt.com army. </p>

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Their <a href="http://www.youtube.com/user/iwearyourshirt?feature=chclk" target="_blank" title="YouTube">YouTube</a> channel has had 1.4 million views, and they get approximately 1000 viewers for the daily Ustream <a href="http://www.ustream.tv/recorded/9476776" target="_blank" title="show">show</a>, broadcast from wherever an internet connection can be made. Jason has approximately 24,000 followers on Twitter and nearly 5000 friends on Facebook. These channels all get leveraged for the sake of the day’s client, and people show up every day to find out who that client is. Not bad at all. </p>

<p>If you look at the “<a href="http://iwearyourshirt.com/how-it-works" target="_blank" title="How it works">How it works</a>” section of Jason’s site, you can see that buying a day is relatively cheap in comparison to other options. And you can’t quantify the passion behind doing something fun for a living and engaging people on a daily basis. </p>

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Jason does not guarantee a specific ROI but he does guarantee content and engagement. That content lives online forever, and Jason and team can advise on what to do next. Based on iwearyourshirt.com's success, some clients have been afraid of the potential increase in business and how to handle it. That’s a great problem to have. </p>

<p>Brands like Nissan, Pizza Hut, Jockey, and Lucky Brand Jeans have all jumped on board. Competitors have tried to copy Jason’s approach, but he is authentic and his passion is contagious. Clients have remained loyal, for the most part, and Jason reciprocates by only promoting things he believes in. </p>

<p>Wearing a t-shirt for a living is not a complicated business model. However, it was not a back-of-the-napkin idea nor was it exhaustively planned out. Jason adheres to a “focus more and do less” mindset. He mapped out the idea, looking ahead a few years but not allowing planning to stand in the way of execution. In social media especially, things move too quickly to waste time deliberating. </p>

<p>With two years of growth and success under his belt, the future still remains uncertain. New members are being added to the team. Relationships with clients are growing and deepening. Word of mouth continues to grow and, despite the relentless activity, Jason still feels, “It’s much more fun to say I wear t-shirts for a living.”</p></div>
<img src="http://feeds.feedburner.com/~r/CommunityMarketing/~4/4yovQCbcMHM" height="1" width="1"/>]]></content:encoded><description>If you ask Jason Sadler what he does, he proudly says, “I wear t-shirts for a living.” Huh? Yes, you read that correctly. He wears t-shirts for a living.</description><media:content url="http://feedproxy.google.com/~r/CommunityMarketing/~5/qUrzGw7QfQQ/1VfkBqwlEvg" fileSize="3422" type="application/x-shockwave-flash" /><itunes:explicit>no</itunes:explicit><itunes:subtitle>If you ask Jason Sadler what he does, he proudly says, “I wear t-shirts for a living.” Huh? Yes, you read that correctly. He wears t-shirts for a living.</itunes:subtitle><itunes:author>www.solsolutions.ca</itunes:author><itunes:summary>If you ask Jason Sadler what he does, he proudly says, “I wear t-shirts for a living.” Huh? Yes, you read that correctly. He wears t-shirts for a living.</itunes:summary><itunes:keywords>Growth &amp; Marketing Tips, Increasing Sales, Social Media, Business Models, Community, Content, Facebook, Integrated Marketing, Marketing, Social Media, Strategy, Twitter, Ustream, Web 2.0, YouTube</itunes:keywords><feedburner:origLink>http://communitymarketing.typepad.com/my_weblog/2010/09/zen-and-the-art-of-t-shirt-engagement.html</feedburner:origLink><enclosure url="http://feedproxy.google.com/~r/CommunityMarketing/~5/qUrzGw7QfQQ/1VfkBqwlEvg" length="3422" type="application/x-shockwave-flash" /><feedburner:origEnclosureLink>http://www.youtube.com/v/1VfkBqwlEvg?version=3</feedburner:origEnclosureLink></item><item><title>Creating an Integrated Website, Blog, Community - What Platform Does it Best?</title><link>http://feedproxy.google.com/~r/CommunityMarketing/~3/aIIrFxoBtEA/creating-an-integrated-website-blog-community-what-platform-does-it-best.html</link><category>Growth &amp; Marketing Tips</category><category>Increasing Sales</category><category>Social Media</category><category>blogs</category><category>Community Marketing Blog</category><category>ning</category><category>SquaeSpace</category><category>wordpress</category><dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">www.solsolutions.ca</dc:creator><pubDate>Wed, 18 Aug 2010 08:04:07 PDT</pubDate><guid isPermaLink="false">tag:typepad.com,2003:post-6a00e552893e3c88330133f325bc9f970b</guid><content:encoded xmlns:content="http://purl.org/rss/1.0/modules/content/"><![CDATA[
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<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><o:p><span size="3" style="font-family: Calibri;"><a href="http://www.communitymarketingblog.com/.a/6a00e552893e3c88330120a5e44dc7970b-pi" style="float: left;"></a><img alt="Andrew_Ballenthin" border="0" class="asset asset-image at-xid-6a00e552893e3c88330120a5e44dc7970b " src="http://www.communitymarketingblog.com/.a/6a00e552893e3c88330120a5e44dc7970b-800wi" style="margin: 0px 5px 5px 0px;" title="Andrew_Ballenthin" /></span></o:p></p></td>
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<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><span style="font-family: &#39;Trebuchet MS&#39;,&#39;sans-serif&#39;; color: #7f7f7f; font-size: 8pt;"><span style="font-family: &#39;Trebuchet MS&#39;,&#39;sans-serif&#39;; color: #2d2d2d; font-size: 8pt;"><span style="font-family: &#39;Trebuchet MS&#39;,&#39;sans-serif&#39;; color: #2d2d2d; font-size: 9px;"><span style="font-family: &#39;Trebuchet MS&#39;,&#39;sans-serif&#39;; color: #2d2d2d; font-size: 10px;"><span style="font-family: &#39;Trebuchet MS&#39;,&#39;sans-serif&#39;; color: #2d2d2d; font-size: 11px;"><span style="font-family: &#39;Trebuchet MS&#39;,&#39;sans-serif&#39;; color: #2d2d2d; font-size: 12px;">By Andrew Ballenthin</span></span></span></span></span><br /></span><span style="font-family: &#39;Trebuchet MS&#39;,&#39;sans-serif&#39;; color: #7f7f7f; font-size: 8pt;">August 18, 2010<br />President, Sol Solutions<br /><span style="color: #5b5b5b;"><a href="http:///" target="_blank" title="http://www.communitymarketing.typepad.com/my_weblog/community-marketing-blog-writers.html"></a><a href="http://www.communitymarketing.typepad.com/my_weblog/community-marketing-blog-writers.html" target="_blank" title="Andrew Ballenthin&#39;s Biography and Conact Information"><span style="color: #434343;"><span style="font-family: &#39;Trebuchet MS&#39;,&#39;sans-serif&#39;; color: #5b5b5b; font-size: 8pt;">Biography</span></span></a></span><br /></span></p><o:p></o:p></td>
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</p><p></p><p>Over the past 18 months there&#39;s been a revolution in template driven integrated blogs, websites, and online communities. This year I&#39;ve decided its time for a change despite having had a phenomenal 18 month run with this blog. I&#39;ve learned that TypePad is the least friendly and advanced site for site Content Management Systems; they are up to 18 months behind providing functionality that <a href="http://blog-services-review.toptenreviews.com/wordpress-com-review.html" target="_blank" title="WordPress">WordPress</a>, <a href="http://blog-services-review.toptenreviews.com/squarespace-review.html" target="_blank" title="SquareSpace">SquareSpace</a>, and&#0160;<a href="http://www.ning.com/" target="_blank" title="Ning">Ning</a>&#0160;offer in my view. I have a list of needs for our new integrated website, blog, and community and would like your opinion on why gets it right.&#0160;</p><p>
<a href="http://communitymarketing.typepad.com/.a/6a00e552893e3c8833013486494c20970c-pi" style="float: right;"><img alt="Decisions" border="0" class="asset asset-image at-xid-6a00e552893e3c8833013486494c20970c " src="http://communitymarketing.typepad.com/.a/6a00e552893e3c8833013486494c20970c-800wi" style="margin: 0px 0px 5px 5px;" title="Decisions" /></a> </p><p><strong><span style="font-size: 14px; ">Your Opinion - Who&#39;s Going To Get It Right?</span></strong></p>I&#39;d like your opinion on who you think is going to get it right over the next 2 years (based on their track record of innovation, adaptation, keeping pace, platform stability,&#0160;negligible downtown and bugs, security, etc). Will WordPress continue to lead? I hear rumblings that Drupal is the real platform killer as they&#39;ve come to do some phenomenal integration of technology modules, but they still require&#0160;programmers&#0160;to do a large amount of customization. Does anyone have a good experience with SquareSpace?<br /><span><br /><span><br /><span><strong><span style="font-size: 14px; ">Will They Match These Needs?</span></strong></span><br /><span><br /></span>My business is looking for an integrated website, blog, and community built on a leading edge template that will require nil third party programmer customization. Here&#39;s some of the criteria for what the next version of Community Marketing Blog will evolve to:<br /><span><br /><span>- Maximum content editing ability for all aspects with nil coding requirements<br />- Leading edge video, photo-gallery and presentation ability<br /><span>- SEO optimization that maximizes organic page content&#0160;<br /><span>- Email capture and landing page capability with&#0160;registration&#0160;form ability&#0160;</span><br /><span>- Advanced user social media and bookmark sharing, with leading edge upgrade ability<br /><span>- Blog capability, including blog link push to Twitter, FaceBook, Buzz, etc.<br /><span>- M</span></span></span></span></span></span></span></span>ultiple author profiles capability, and author profile header per blog post<br /><span>- Visitor profile creation, and ability to create blogs and forums by visitors<br /><span>- Visitor ability to invite friends to join the community from their profile&#0160;<br /><span>- Smartphone compatible&#0160;<br /><span>&#0160;</span></span></span></span><p></p><p><span><span><span><span><span>What template and site platforms do you think can deliver on most of the above? Over the next 3 years businesses need to merge their website, social content and their own communities together to create what I call &quot;assets&quot;. This convergence is critical for monetizing social media and creating a pipeline flow that enables community members to build a relationship with a brand based on value of their content, and the brand to naturally make its services available to its target market.<br /><span><br /></span></span></span></span></span></span></p><p><strong><span style="font-size: 14px; ">Share Your Thoughts And Experience Below</span></strong></p><p><span>Please leave your thoughts in the comments section below. Outright sales solicitations will be deleted, helpful industry insight from practicing experts is appreciated. Thank you for your input!</span></p><p><span><span><span><span><br /><span>&#0160;</span></span></span></span></span></p></div>
<img src="http://feeds.feedburner.com/~r/CommunityMarketing/~4/aIIrFxoBtEA" height="1" width="1"/>]]></content:encoded><description>TypePad is the least friendly and advanced site for site Content Management Systems on combined blogs, website, and community build; they are up to 18 months behind providing users services that WordPress, SquareSpace, and Ning in my view. Who do you think will get it right? Please comment on this post and share your insights, thank you.</description><feedburner:origLink>http://communitymarketing.typepad.com/my_weblog/2010/08/creating-an-integrated-website-blog-community-what-platform-does-it-best.html</feedburner:origLink></item><item><title>Take 6 or Why You Should Budget for Failure</title><link>http://feedproxy.google.com/~r/CommunityMarketing/~3/KkxUmgU0IY8/take-6-or-why-you-should-budget-for-failure.html</link><category>Growth &amp; Marketing Tips</category><category>Agile</category><category>Failure</category><category>Filmmaking</category><category>Innovation</category><category>Prototyping</category><dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">www.solsolutions.ca</dc:creator><pubDate>Thu, 03 Jun 2010 05:38:13 PDT</pubDate><guid isPermaLink="false">tag:typepad.com,2003:post-6a00e552893e3c88330133ef540efd970b</guid><content:encoded xmlns:content="http://purl.org/rss/1.0/modules/content/"><![CDATA[
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<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><span style="font-family: &#39;Trebuchet MS&#39;,&#39;sans-serif&#39;; font-size: 8pt;"><strong>By Andrew Jenkins<br /></strong><span style="font-family: &#39;Trebuchet MS&#39;,&#39;sans-serif&#39;; color: #5b5b5b; font-size: 8pt;">May 31, 2010<br />Volterra Consulting, Founder</span><br /><a href="http://www.communitymarketing.typepad.com/my_weblog/community-marketing-blog-writers.html" target="_blank" title="Andrew Jenkin&#39;s Biography and Contact Information"><span style="color: #434343;">Biography</span></a></span></p></td>
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<p align="right" class="MsoNormal" style="text-align: right; margin: 0cm 0cm 0pt;"><span style="font-family: &#39;Trebuchet MS&#39;,&#39;sans-serif&#39;; font-size: 8pt;"><o:p><a href="http://twitter.com/ajenkins" onclick="window.open(this.href,&#39;_blank&#39;,&#39;scrollbars=no,resizable=yes,toolbar=no,directories=no,location=no,menubar=no,status=no,left=0,top=0&#39;); return false"><strong><img alt="Follow me on Twitter" border="0" class="at-xid-6a00e552893e3c88330120a58f1ed0970b " height="31" src="http://www.communitymarketingblog.com/.a/6a00e552893e3c88330120a58f1ed0970b-800wi" style="border: 0px solid black; margin: 1px; width: 30px; height: 30px;" title="Follow me on Twitter" width="31" /></strong></a><a href="http://www.linkedin.com/in/andrewjjenkins" onclick="window.open(this.href,&#39;_blank&#39;,&#39;scrollbars=no,resizable=yes,toolbar=no,directories=no,location=no,menubar=no,status=no,left=0,top=0&#39;); return false"><strong><img alt="Network with me on Linkedin" border="0" class="at-xid-6a00e552893e3c88330120a58f1e6e970b " height="33" src="http://www.communitymarketingblog.com/.a/6a00e552893e3c88330120a58f1e6e970b-800wi" style="border: 0px solid black; margin: 1px; width: 33px; height: 31px;" title="Network with me on Linkedin" width="33" /></strong></a><br /><span style="font-family: &#39;Trebuchet MS&#39;,&#39;sans-serif&#39;; font-size: 9px;"><span style="font-family: &#39;Trebuchet MS&#39;,&#39;sans-serif&#39;; font-size: 9px;"><span style="color: #5b5b5b;">Connect.Follow.Network.<br /></span></span></span></o:p></span></p></td></tr>
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<p class="MsoNormal"><span lang="EN-CA">In
filmmaking there is a term known as “shooting ratio” that refers to the ratio
between the amount of footage shot and the amount of footage contained in the
final cut. What drives this ratio are the number of shots planned for each
scene for maximum coverage and the number of takes allocated per shot.<o:p></o:p></span></p>

<p class="MsoNormal"><span lang="EN-CA">As a former
filmmaker turned strategy consultant, I have been thinking about the value that
could be derived from taking a similar approach to strategy development and
execution, in terms of an organization’s innovation efforts.<o:p></o:p></span></p>

<p class="MsoNormal"><span lang="EN-CA">On a shot-by-shot
basis, a filmmaker will decide how many takes (a.k.a. attempts or permitted
failures) that will be required or anticipated. This is planned ahead so it can
be incorporated into the budget. With every additional take, another option becomes
available. Many factors can influence the outcome of a film; having options
helps to increase the likelihood of a better end-product.<o:p></o:p></span></p>

<p class="MsoNormal"><span lang="EN-CA">This
approach can be applied beyond filmmaking; it does not necessarily have to be
restricted to a process where the outcome is a tangible product or thing. It
can also apply to service innovation where the outcome is a new experience.<o:p></o:p></span></p>

<p class="MsoNormal"><span lang="EN-CA">If you ask
an Oscar-nominated or winning actor which “take” (1, 2 or 12) it was that ended
up being the clip that led to their being considered, you will receive
different answers. Some hit the mark within the first one or two takes. Others
work their way up incrementally, building to the point where they hit the mark,
and, finally, others use each take to try something entirely different in the
hopes that at least one will be usable.<o:p></o:p></span></p>

<p class="MsoNormal"><span lang="EN-CA">This idea
is very similar to current trends like rapid prototyping and agile programming
with technology, and innovation development where incremental improvements are
made through constant iterations and refinements. “Let’s do it again, only
different, better, slower, faster.” Teams sprint between milestones rather than
run a marathon only to end up at the finish line with an unwanted outcome. By
pursuing short-term objectives through “sprints” and reflecting on those
achievements once they’ve been reached, organizations can revise their approach
and move forward on a new trajectory with a different and likely more highly
anticipated outcome.<o:p></o:p></span></p>

<p class="MsoNormal"><span lang="EN-CA">To some,
these activities seem inefficient, bordering on wasteful; but if the outcome
met or exceeded expectations, was it still the wrong approach? Designing and
budgeting failure into the process is not an innovation indulgence — it’s a
hedge or mitigation against failure or a less desirable outcome.<o:p></o:p></span></p>

<p class="MsoNormal"><span lang="EN-CA">Malcolm
Gladwell talks about the concept of 10,000 hours being the amount of time
required for someone to develop and hone a skill before becoming an expert.
Those 10,000 hours were filled with numerous attempts and failures but, in the
end, expertise was the result.<o:p></o:p></span></p>

<p class="MsoNormal"><span lang="EN-CA">Ultimately,
I am suggesting that people, and organizations in a broader sense, be given the
opportunity to try a variety of different things and honour their failures in
the process, because that is where the greatest learning and potential for successful
innovation comes from. However, I am not suggesting that people be allowed to
make an unlimited number of attempts either.<o:p></o:p></span></p>

<p class="MsoNormal"><span lang="EN-CA">I am just
asking you to imagine that if Take 6 was the right or best one but you<span> </span>or your organization weren’t allowed to
make six attempts at anything, then what a missed opportunity that would be.<o:p></o:p></span></p></div>
<img src="http://feeds.feedburner.com/~r/CommunityMarketing/~4/KkxUmgU0IY8" height="1" width="1"/>]]></content:encoded><description>Can we learn something from filmmakers and their techniques involving shooting ratio and coverage and apply them within our businesses? Can we design multiple attempts at an objective and potential failures into planning and budgets? Would organizations be better off? Would more breakthroughs occur? Would more success be achieved? </description><feedburner:origLink>http://communitymarketing.typepad.com/my_weblog/2010/05/take-6-or-why-you-should-budget-for-failure.html</feedburner:origLink></item><item><title>Facebook Privacy - It's Not's Their Issue</title><link>http://feedproxy.google.com/~r/CommunityMarketing/~3/OPEFUOKnSws/facebook-privacy-its-nots-their-issue.html</link><category>Current Affairs</category><category>Social Media</category><category>There's a substantial amount of buzz going on over Facebook's decisions to further commercialize the value of it's technology assets (user information). While the decisions Facebook is making may come as a shock to users it awakens the business questions in social media that have not been getting addressed - how do social networks monetize their model beyond advertising income? </category><dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">www.solsolutions.ca</dc:creator><pubDate>Sat, 15 May 2010 01:09:50 PDT</pubDate><guid isPermaLink="false">tag:typepad.com,2003:post-6a00e552893e3c8833013480cb587a970c</guid><content:encoded xmlns:content="http://purl.org/rss/1.0/modules/content/"><![CDATA[
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<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><o:p><span size="3" style="font-family: Calibri;"><a href="http://www.communitymarketingblog.com/.a/6a00e552893e3c88330120a5e44dc7970b-pi" style="float: left;"></a><img alt="Andrew_Ballenthin" border="0" class="asset asset-image at-xid-6a00e552893e3c88330120a5e44dc7970b " src="http://www.communitymarketingblog.com/.a/6a00e552893e3c88330120a5e44dc7970b-800wi" style="margin: 0px 5px 5px 0px;" title="Andrew_Ballenthin" /></span></o:p></p></td>
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<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><span style="font-family: &#39;Trebuchet MS&#39;,&#39;sans-serif&#39;; color: #7f7f7f; font-size: 8pt;"><span style="font-family: &#39;Trebuchet MS&#39;,&#39;sans-serif&#39;; color: #2d2d2d; font-size: 8pt;"><span style="font-family: &#39;Trebuchet MS&#39;,&#39;sans-serif&#39;; color: #2d2d2d; font-size: 9px;"><span style="font-family: &#39;Trebuchet MS&#39;,&#39;sans-serif&#39;; color: #2d2d2d; font-size: 10px;"><span style="font-family: &#39;Trebuchet MS&#39;,&#39;sans-serif&#39;; color: #2d2d2d; font-size: 11px;"><span style="font-family: &#39;Trebuchet MS&#39;,&#39;sans-serif&#39;; color: #2d2d2d; font-size: 12px;">By Andrew Ballenthin</span></span></span></span></span><br /></span><span style="font-family: &#39;Trebuchet MS&#39;,&#39;sans-serif&#39;; color: #7f7f7f; font-size: 8pt;">May 14, 2010<br />President, Sol Solutions<br /><span style="color: #5b5b5b;"><a href="http:///" target="_blank" title="http://www.communitymarketing.typepad.com/my_weblog/community-marketing-blog-writers.html"></a><a href="http://www.communitymarketing.typepad.com/my_weblog/community-marketing-blog-writers.html" target="_blank" title="Andrew Ballenthin&#39;s Biography and Conact Information"><span style="color: #434343;"><span style="font-family: &#39;Trebuchet MS&#39;,&#39;sans-serif&#39;; color: #5b5b5b; font-size: 8pt;">Biography</span></span></a></span><br /></span></p><o:p></o:p></td>
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<p align="right" class="MsoNormal" style="margin: 0cm 0cm 0pt; text-align: right;"><span style="font-family: &#39;Trebuchet MS&#39;,&#39;sans-serif&#39;; color: #7f7f7f; font-size: 7pt;"><a href="http://profile.to/socialmediamonetization/"><img alt="Connect with me on Facebook" border="0" class="at-xid-6a00e552893e3c88330120a5e5be66970c " src="http://www.communitymarketingblog.com/.a/6a00e552893e3c88330120a5e5be66970c-800wi" title="Connect with me on Facebook" /></a><a href="http://twitter.com/solsolutions"><img alt="Follow me on Twitter" border="0" class="at-xid-6a00e552893e3c88330120a58f1ed0970b " height="31" src="http://www.communitymarketingblog.com/.a/6a00e552893e3c88330120a58f1ed0970b-800wi" style="border: 0px solid black; margin: 1px; width: 30px; height: 30px;" title="Follow me on Twitter" width="31" /></a><a href="http://www.linkedin.com/in/andrewballenthin" onclick="window.open(this.href,&#39;_blank&#39;,&#39;scrollbars=no,resizable=yes,toolbar=no,directories=no,location=no,menubar=no,status=no,left=0,top=0&#39;); return false"><img alt="Network with me on Linkedin" border="0" class="at-xid-6a00e552893e3c88330120a58f1e6e970b " height="33" src="http://www.communitymarketingblog.com/.a/6a00e552893e3c88330120a58f1e6e970b-800wi" style="border: 0px solid black; margin: 1px; width: 33px; height: 31px;" title="Network with me on Linkedin" width="33" /></a><br />Connect.Follow.Network.</span></p>
<p align="right" class="MsoNormal" style="margin: 0cm 0cm 0pt; text-align: right;"><span style="font-family: &#39;Trebuchet MS&#39;,&#39;sans-serif&#39;; color: #7f7f7f; font-size: 7pt;"><o:p></o:p></span></p></td></tr></tbody></table><p>
</p><p>There&#39;s a substantial amount of buzz going on over Facebook&#39;s decisions to further&#0160;commercialize&#0160;the value of it&#39;s technology and assets (user information). While the decisions Facebook is making may come as a shock to users it awakens the business questions in social media that have not been getting addressed - how does a social network monetize it&#39;s model beyond advertising income?</p><p><span>While users may feel that they are being hard done by Facebook keep in mind that over the past six years now up to 500 million users have had a free ride without being asked to give back to the Facebook community financially in any form. There is almost no other business scenario any shareholder would approve to run for free for hundreds of millions of users on their nickel without a cost to the community or users.<br /><span><br /></span>There is a great confusion perpetrated from purest and social media evangelist I call the &quot;flower child mentality&quot;. We&#39;ve listened to self proclaimed social media guru&#39;s tell us peace and love are free and social networks should be too. This is dead wrong. We learned during the dot come era that eyeballs, page views and wild stock valuations weren&#39;t the fuel to keep only web based businesses alive. Social networks and websites need paying customers and solid revenue models. Only websites and businesses that can deliver an ROI to their shareholders deserve to continue thriving despite know matter how novel the concept that can be achieved with technology.<br /></span></p>

<p><span><span>Facebook deserves to monetize through any possibly channel it can. It does not have to consult users. It does have an obligation to protect data, however, so does every other site. BUT any users in this age of searchable electronic trails on anyone and anything is naive to think that they have a right to have a free ride from a social network and not be held ransom to its policies and changes.</span></span></p>

<p><span><span>I was on record a year ago that in the next three years (now 2 years) social networks are headed for a&#0160;cataclysmic&#0160;shake-up. Just like the dot.com era that saw free use business models go the way of the dinosaur, so will similarly modeled social networks that do not put in aggressive monetization programs to pay back their stakeholders. Facebook is the start of more changes to come in social media, hold on to your hats. Reality is catching-up to free use social networks and what being online really means to a world that shrinks by the nano-second where ultimately, I do hate to say, money makes the world go around even in cyberspace.<br /><span>&#0160;</span>&#0160;</span><br /><span>&#0160;</span>&#0160;</span></p></div>
<img src="http://feeds.feedburner.com/~r/CommunityMarketing/~4/OPEFUOKnSws" height="1" width="1"/>]]></content:encoded><description>There's a substantial amount of buzz going on over Facebook's decisions to further commercialize the value of it's technology assets (user information). While the decisions Facebook is making may come as a shock to users it awakens the business questions in social media that have not been getting addressed - how do social networks monetize their model beyond advertising income? </description><feedburner:origLink>http://communitymarketing.typepad.com/my_weblog/2010/05/facebook-privacy-its-nots-their-issue.html</feedburner:origLink></item><item><title>Small companies 'socially' acceptable - Toronto Star article today</title><link>http://feedproxy.google.com/~r/CommunityMarketing/~3/Fn4Gf9stqtM/small-companies-socially-acceptable-toronto-star-article.html</link><category>Current Affairs</category><category>Growth &amp; Marketing Tips</category><category>Social Media</category><category>Andrew Ballenthin</category><category>John Gross</category><category>Social media marketing</category><category>Toronto Star</category><category>True North Climbing Centre</category><dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">www.solsolutions.ca</dc:creator><pubDate>Thu, 06 May 2010 05:42:20 PDT</pubDate><guid isPermaLink="false">tag:typepad.com,2003:post-6a00e552893e3c88330134808516d2970c</guid><content:encoded xmlns:content="http://purl.org/rss/1.0/modules/content/"><![CDATA[
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<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><o:p><span size="3" style="font-family: Calibri;"><a href="http://www.communitymarketingblog.com/.a/6a00e552893e3c88330120a5e44dc7970b-pi" style="float: left;"></a><img alt="Andrew_Ballenthin" border="0" class="asset asset-image at-xid-6a00e552893e3c88330120a5e44dc7970b " src="http://www.communitymarketingblog.com/.a/6a00e552893e3c88330120a5e44dc7970b-800wi" style="margin: 0px 5px 5px 0px;" title="Andrew_Ballenthin" /></span></o:p></p></td>
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<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><span style="font-family: &#39;Trebuchet MS&#39;,&#39;sans-serif&#39;; color: #7f7f7f; font-size: 8pt;"><span style="font-family: &#39;Trebuchet MS&#39;,&#39;sans-serif&#39;; color: #2d2d2d; font-size: 8pt;"><span style="font-family: &#39;Trebuchet MS&#39;,&#39;sans-serif&#39;; color: #2d2d2d; font-size: 9px;"><span style="font-family: &#39;Trebuchet MS&#39;,&#39;sans-serif&#39;; color: #2d2d2d; font-size: 10px;"><span style="font-family: &#39;Trebuchet MS&#39;,&#39;sans-serif&#39;; color: #2d2d2d; font-size: 11px;"><span style="font-family: &#39;Trebuchet MS&#39;,&#39;sans-serif&#39;; color: #2d2d2d; font-size: 12px;">By Andrew Ballenthin</span></span></span></span></span><br /></span><span style="font-family: &#39;Trebuchet MS&#39;,&#39;sans-serif&#39;; color: #7f7f7f; font-size: 8pt;">May 6, 2010<br />President, Sol Solutions<br /><span style="color: #5b5b5b;"><a href="http:///" target="_blank" title="http://www.communitymarketing.typepad.com/my_weblog/community-marketing-blog-writers.html"></a><a href="http://www.communitymarketing.typepad.com/my_weblog/community-marketing-blog-writers.html" target="_blank" title="Andrew Ballenthin&#39;s Biography and Conact Information"><span style="color: #434343;"><span style="font-family: &#39;Trebuchet MS&#39;,&#39;sans-serif&#39;; color: #5b5b5b; font-size: 8pt;">Biography</span></span></a></span><br /></span></p><o:p></o:p></td>
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<p align="right" class="MsoNormal" style="margin: 0cm 0cm 0pt; text-align: right;"><span style="font-family: &#39;Trebuchet MS&#39;,&#39;sans-serif&#39;; color: #7f7f7f; font-size: 7pt;"><a href="http://profile.to/socialmediamonetization/"><img alt="Connect with me on Facebook" border="0" class="at-xid-6a00e552893e3c88330120a5e5be66970c " src="http://www.communitymarketingblog.com/.a/6a00e552893e3c88330120a5e5be66970c-800wi" title="Connect with me on Facebook" /></a><a href="http://twitter.com/solsolutions"><img alt="Follow me on Twitter" border="0" class="at-xid-6a00e552893e3c88330120a58f1ed0970b " height="31" src="http://www.communitymarketingblog.com/.a/6a00e552893e3c88330120a58f1ed0970b-800wi" style="border: 0px solid black; margin: 1px; width: 30px; height: 30px;" title="Follow me on Twitter" width="31" /></a><a href="http://www.linkedin.com/in/andrewballenthin" onclick="window.open(this.href,&#39;_blank&#39;,&#39;scrollbars=no,resizable=yes,toolbar=no,directories=no,location=no,menubar=no,status=no,left=0,top=0&#39;); return false"><img alt="Network with me on Linkedin" border="0" class="at-xid-6a00e552893e3c88330120a58f1e6e970b " height="33" src="http://www.communitymarketingblog.com/.a/6a00e552893e3c88330120a58f1e6e970b-800wi" style="border: 0px solid black; margin: 1px; width: 33px; height: 31px;" title="Network with me on Linkedin" width="33" /></a><br />Connect.Follow.Network.</span></p>
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<p>
</p><em><strong>Article: Toronto Star, Jacqueline Nune, May 6, 2010</strong>. I was interviewed and quoted in this article. Following is an excerpt from it&#39;s start...</em> &quot;As a small- business owner how do you attract customers? How do you foster ever stronger relationships and loyalty? How do you build a strong vital company with little time and even less money to sink into marketing?&quot;
<span><br /><span><a href="http://www.slideshare.net/AndrewBallenthin/toronto-star-small-companies-socially-acceptable" target="_blank" title="Small companies &#39;socially&#39; acceptable - quotes from Andrew Ballenthin included">See full article in Slideshare</a>.<br /><span><br /><span><em><strong>End of article excerpt</strong></em> - &quot;In March, Gross opened the doors of True North Climbing Gym at the Downsview Park Sports Centre and welcomed more than 1,000 visitors within the first three weeks.<br /><span>&#0160;</span><p>&quot;That&#39;s what I&#39;m doing with True North through social media. That&#39;s what I was doing with the blog ahead of time before there was a gym to walk around in.&quot;</p></span></span></span></span></div>
<img src="http://feeds.feedburner.com/~r/CommunityMarketing/~4/Fn4Gf9stqtM" height="1" width="1"/>]]></content:encoded><description>"As a small-business owner how do you attract customers? How do you foster ever stronger relationships and loyalty? How do you build a strong vital company with little time and even less money to sink into marketing?"</description><feedburner:origLink>http://communitymarketing.typepad.com/my_weblog/2010/05/small-companies-socially-acceptable-toronto-star-article.html</feedburner:origLink></item><item><title>Four Perspectives on Social Media and the Balanced Scorecard</title><link>http://feedproxy.google.com/~r/CommunityMarketing/~3/7US30QW7-_c/four-perspectives-on-social-media-and-the-balanced-scorecard.html</link><category>Growth &amp; Marketing Tips</category><category>Social Media</category><category>balanced scorecard</category><category>social media</category><category>strategic planning</category><category>strategy</category><dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">www.solsolutions.ca</dc:creator><pubDate>Tue, 09 Mar 2010 13:06:48 PST</pubDate><guid isPermaLink="false">tag:typepad.com,2003:post-6a00e552893e3c883301310f4b105f970c</guid><content:encoded xmlns:content="http://purl.org/rss/1.0/modules/content/"><![CDATA[
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<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt"><span style="FONT-FAMILY: &#39;Trebuchet MS&#39;,&#39;sans-serif&#39;; FONT-SIZE: 8pt"><strong>By Andrew Jenkins<br /></strong><span style="FONT-FAMILY: &#39;Trebuchet MS&#39;,&#39;sans-serif&#39;; COLOR: #5b5b5b; FONT-SIZE: 8pt">March 1, 2010<br />Volterra Consulting, Founder</span><br /><a href="http://www.communitymarketing.typepad.com/my_weblog/community-marketing-blog-writers.html" target="_blank" title="Andrew Jenkin&#39;s Biography and Contact Information"><span style="COLOR: #434343">Biography</span></a></span></p></td>
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<p>I am currently working on a strategic planning project and I am incorporating the Balanced Scorecard developed by Robert Kaplan and David Norton. It got me thinking about how one might apply the Scorecard to social media strategies. I know that I am not the first to consider such an approach but I still thought it worthwhile to give you my take on it. </p>
<br />Historically, strategies have predominantly been measured on the financial impact that they brought about. The <a href="http://www.balancedscorecard.org/Home/tabid/36/Default.aspx" target="_blank">Balanced Scorecard</a> was developed to provide a more holistic approach to devising strategic objectives for an organization and measure the outcomes.<br /><br />The Scorecard is comprised of four perspectives: 
<ul>
<li>People (a.k.a. Learning) - Develop Workforce </li>
</ul>
<ul>
<li>Internal - Enhance Operational Efficiencies </li>
</ul>
<ul>
<li>Customers - Grow Market Share Or Share of Wallet </li>
</ul>
<ul>
<li>Financial - Improve Profitability </li>
</ul>
The intent is to determine a few key objectives for each perspective and how their success will be measured. 
<p>When an organization is considering its social media strategy, a Balanced Scorecard might look like this:</p>
<ul>
<li>People - Develop the social media capability of the workforce </li>
</ul>
<ul>
<li>Internal - Embed social media within operations where possible and appropriate </li>
</ul>
<ul>
<li>Customers - Layer social media onto existing marketing activities </li>
</ul>
<ul>
<li>Financial - Lower cost marketing and customer engagement </li>
</ul>
Some of the staff might already be social media savvy but the capability of others might need to be developed. Social media capabilities and enthusiasm will run the gamut from non-existent to possibly over sharing. Regardless, elevating an organization’s overall social media aptitude and disposition will only serve to benefit it. From recruitment and marketing to customer engagement, a social media capability is becoming and shall remain an organizational necessity.<br />
<p>From wikis for collaboration and information sharing to CEO’s who tweet, social media can and should become part of an organization’s operational DNA. Granted it may not be possible and/or appropriate in every case but companies are changing how they create and share information as part of their collaborative efforts. In some ways, social media can be credited for making the walls between business units or silos and management layers more porous and less of an obstacle standing in the way of solving problems and making progress.</p>As I have suggested in previous posts, social media is not meant to replace your historical marketing efforts. Social media is meant to complement and extend what you are already doing. Numerous examples such as <a href="http://www.cbc.ca/green/" target="_blank">One Million Acts of Green</a> take the holistic approach and integrate social media into their overall marketing strategy. Customers have not migrated completely from all other mediums to social media alone. Reaching them will still require a comprehensive and multi-faceted approach. Tweeting alone just will not do it. This new approach will also raise the potential for higher quality customer interaction with the prospect of converting customers to fans and, ultimately and hopefully, into advocates.<br /><br />Given the economic climate, companies have to do more with less yet still be able to reach an audience that becomes more fractured and elusive every day. If used properly and effectively, social media enables global reach but with an air of customer intimacy not easily attained through other more conventional or historical marketing means. Who wouldn’t want to nurture richer, more profitable customer relationships at a lower cost? I should repeat one caveat - the cost might be lower in terms of dollars spent on ad buys, technical tools or print but there is still a cost associated with the time and effort that have to be applied.<br /><br />So those are the four areas of the Balanced Scorecard for Social Media as I see them. You may agree or disagree. I am simply suggesting that if an organization takes a Balanced Scorecard approach to social media, determines key objects for each of the four perspectives, and commits to track progress against those objectives then it will most likely end up in a better position.&#0160; The key for success, however, requires that the organization, as with all Balanced Scorecard and strategic planning initiatives, own it and see it as an ongoing activity rather than a single event. <br /><br />Is such ownership possible? I hope so. <br /><br />I welcome your comments.</div>
<img src="http://feeds.feedburner.com/~r/CommunityMarketing/~4/7US30QW7-_c" height="1" width="1"/>]]></content:encoded><description>If an organization takes a Balanced Scorecard approach to social media, determines key objects for each of the four perspectives, and commits to track progress against those objectives then it will most likely end up in a better position.</description><feedburner:origLink>http://communitymarketing.typepad.com/my_weblog/2010/03/four-perspectives-on-social-media-and-the-balanced-scorecard.html</feedburner:origLink></item><item><title>How Thought Leaders Destroy Businesses</title><link>http://feedproxy.google.com/~r/CommunityMarketing/~3/EOBOiv0esAA/how-thought-leaders-destroy-businesses.html</link><category>Current Affairs</category><category>Growth &amp; Marketing Tips</category><category>Increasing Sales</category><category>2009 recession</category><category>Mitch Joel</category><category>Reuters</category><category>Sally Hogshead</category><category>Seth Godin</category><category>The Art of Marketing</category><category>thought leadership</category><dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">www.solsolutions.ca</dc:creator><pubDate>Thu, 25 Feb 2010 02:42:43 PST</pubDate><guid isPermaLink="false">tag:typepad.com,2003:post-6a00e552893e3c88330120a8c88765970b</guid><content:encoded xmlns:content="http://purl.org/rss/1.0/modules/content/"><![CDATA[
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<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><o:p><span size="3" style="font-family: Calibri;"><a href="http://www.communitymarketingblog.com/.a/6a00e552893e3c88330120a5e44dc7970b-pi" style="float: left;"></a><img alt="Andrew_Ballenthin" border="0" class="asset asset-image at-xid-6a00e552893e3c88330120a5e44dc7970b " src="http://www.communitymarketingblog.com/.a/6a00e552893e3c88330120a5e44dc7970b-800wi" style="margin: 0px 5px 5px 0px;" title="Andrew_Ballenthin" /></span></o:p></p></td>
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<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><span style="font-family: &#39;Trebuchet MS&#39;,&#39;sans-serif&#39;; color: #7f7f7f; font-size: 8pt;"><span style="font-family: &#39;Trebuchet MS&#39;,&#39;sans-serif&#39;; color: #2d2d2d; font-size: 8pt;"><span style="font-family: &#39;Trebuchet MS&#39;,&#39;sans-serif&#39;; color: #2d2d2d; font-size: 9px;"><span style="font-family: &#39;Trebuchet MS&#39;,&#39;sans-serif&#39;; color: #2d2d2d; font-size: 10px;"><span style="font-family: &#39;Trebuchet MS&#39;,&#39;sans-serif&#39;; color: #2d2d2d; font-size: 11px;"><span style="font-family: &#39;Trebuchet MS&#39;,&#39;sans-serif&#39;; color: #2d2d2d; font-size: 12px;">By Andrew Ballenthin</span></span></span></span></span><br /></span><span style="font-family: &#39;Trebuchet MS&#39;,&#39;sans-serif&#39;; color: #7f7f7f; font-size: 8pt;">February 23, 2010<br />President, Sol Solutions<br /><span style="color: #5b5b5b;"><a href="http:///" target="_blank" title="http://www.communitymarketing.typepad.com/my_weblog/community-marketing-blog-writers.html"></a><a href="http://www.communitymarketing.typepad.com/my_weblog/community-marketing-blog-writers.html" target="_blank" title="Andrew Ballenthin&#39;s Biography and Conact Information"><span style="color: #434343;"><span style="font-family: &#39;Trebuchet MS&#39;,&#39;sans-serif&#39;; color: #5b5b5b; font-size: 8pt;">Biography</span></span></a></span><br /></span></p><o:p></o:p></td>
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<p align="right" class="MsoNormal" style="margin: 0cm 0cm 0pt; text-align: right;"><span style="font-family: &#39;Trebuchet MS&#39;,&#39;sans-serif&#39;; color: #7f7f7f; font-size: 7pt;"><a href="http://profile.to/socialmediamonetization/"><img alt="Connect with me on Facebook" border="0" class="at-xid-6a00e552893e3c88330120a5e5be66970c " src="http://www.communitymarketingblog.com/.a/6a00e552893e3c88330120a5e5be66970c-800wi" title="Connect with me on Facebook" /></a><a href="http://twitter.com/solsolutions"><img alt="Follow me on Twitter" border="0" class="at-xid-6a00e552893e3c88330120a58f1ed0970b " height="31" src="http://www.communitymarketingblog.com/.a/6a00e552893e3c88330120a58f1ed0970b-800wi" style="border: 0px solid black; margin: 1px; width: 30px; height: 30px;" title="Follow me on Twitter" width="31" /></a><a href="http://www.linkedin.com/in/andrewballenthin" onclick="window.open(this.href,&#39;_blank&#39;,&#39;scrollbars=no,resizable=yes,toolbar=no,directories=no,location=no,menubar=no,status=no,left=0,top=0&#39;); return false"><img alt="Network with me on Linkedin" border="0" class="at-xid-6a00e552893e3c88330120a58f1e6e970b " height="33" src="http://www.communitymarketingblog.com/.a/6a00e552893e3c88330120a58f1e6e970b-800wi" style="border: 0px solid black; margin: 1px; width: 33px; height: 31px;" title="Network with me on Linkedin" width="33" /></a><br />Connect.Follow.Network.</span></p>
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<p>The timeless adage &quot;don&#39;t fix it if it isn&#39;t broken&quot; is the opposite of what thought leaders aim to do. <a href="http://sethgodin.typepad.com" target="_blank" title="Seth Godin"><span style="color: #111111;">Seth Godin</span></a><span style="color: #111111;">,</span> an illustrious thought leader, recently stated, &quot;want to know why so many companies can&#39;t keep up with Apple? It&#39;s because they compromise, have meetings, work to fit in, and fear the critics...&quot;. As a thought leader is he right? </p>

<p><a href="http://www.communitymarketingblog.com/.a/6a00e552893e3c88330120a8c87e68970b-pi" style="float: right;"><img alt="Recession&#39;s Grim Reaper" border="0" class="asset asset-image at-xid-6a00e552893e3c88330120a8c87e68970b " src="http://www.communitymarketingblog.com/.a/6a00e552893e3c88330120a8c87e68970b-800wi" style="margin: 0px 0px 5px 5px;" title="Recession&#39;s Grim Reaper" /></a> In 2009 we saw a horrific number of U.S. businesses being broken as bankruptcies rose 38% according to Reuters. Bloomberg reports 8 million jobs were lost due to the recession over the same period. Without a doubt a complex set of factors had its insidious hand in the restructuring of corporations and American lives. But how much of this demise was caused by the malaise of satisfied accomplishments that accompanied years of success and seemingly endless prosperity?</p>
<p>Thought leaders have a duty to assist in the continued destruction of our prior templates for how businesses run. It was a tragedy that the grim reaper of recession tapped market forces on the shoulder and gave a wake-up call, but it was due to happen. </p>
<p><a href="http://www.sallyhogshead.com" target="_blank" title="Sally Hogshead"><span style="color: #111111;">Sally Hogshead</span></a>, has become a thought leader as an after affect of getting marketing results, winning a variety of industry awards and becoming a best selling author. In her <a href="http://sallyhogshead.com/the-talented-jerk-vs-the-sweetheart-hack/1934/" target="_blank" title="The Talented Asshole vs. the Sweetheart Hack"><span style="color: #2d2d2d;"><span style="color: #111111;">latest blog</span></span></a> she started with, &quot;I believe you do not have to be an asshole, or work for one, in order to do great work&quot;. Great thought leaders call out the elephant in the room and&#0160;remind us of the obvious so we&#0160;come back down to earth and move on to better things.</p>
<p><strong><span style="font-size: 14px;">Who Is Helping You Destroy Status Quo?</span></strong><br /><a href="http://www.communitymarketingblog.com/.a/6a00e552893e3c88330120a8c9526b970b-pi" style="float: right;"><img alt="Monkeys" border="0" class="asset asset-image at-xid-6a00e552893e3c88330120a8c9526b970b " src="http://www.communitymarketingblog.com/.a/6a00e552893e3c88330120a8c9526b970b-800wi" style="margin: 0px 0px 5px 5px;" title="Monkeys" /></a> As you look forward into 2010 ask yourself what criteria you are using for finding a thought leader that helps you destroy your old ways of compromising. If you&#39;re reading books and blogs and attending corporate events that reinforce what you know, you&#39;re not in the presence of a thought leader. Whether you are a business owner, an executive or someone making their way through the shuffle of life we owe it to the grim reaper of 2009 to not settle back into status quo.</p>
<p><span style="color: #111111;">Mitch Joel, President of </span><a href="http://www.twistimage.com" target="_blank" title="Twist Image"><span style="color: #111111;">Twist Image</span></a>, reminds us how to filter a noisy world of advice and determine who is the right thought leader for us, &quot;If you&#39;re following someone and they&#39;re really not adding any value to your life (your growth, development and education), drop them.&quot; Think of all the books, blogs and articles you&#39;ve read during your lifetime. How many people have really helped you destroy your old way of thinking and move onto something better? How much was just noise? Have you been inspired lately to &#39;destroy your business&#39; based on better advice?<br /><br /><strong style="font-family: Trebuchet MS;"><span style="font-size: 14px;">An Opportunity To Participate In Destruction</span></strong><br />Share your story below about how you assisted the &#39;destruction&#39; of a business with your leadership or tell about how a thought leader (in a book, event, coaching, etc.) helped you destroy your old thinking and move into innovation. 2 free tickets (<a href="http://www.theartofmarketing.ca/pricing/" style="font-family: yui-tmp;" target="_blank" title="ticket pricing">worth $399 each</a>) will go to the person who has the best comment below for <span style="color: #111111;"><span style="color: #111111;"><a href="http://theartofmarketing.ca" target="_blank" title="The Art Of Marketing">The Art Of Marketing</a></span></span> held in Toronto on Tuesday March 2nd. <span style="color: #5b5b5b;"></span><em><span style="color: #5b5b5b;">Note: tickets are not transferable to cash, collection at the event is required.</span></em></p>
<span style="font-size: 12px; font-family: Trebuchet MS;"><span style="color: #434343;"><span style="color: #111111;"><strong><span style="color: #434343; font-size: 12px;"><span style="color: #111111; font-size: 12px;">Full disclosure:</span></span></strong></span> <span style="color: #5b5b5b;">I was contacted by the </span></span><a href="http://www.theartofmarketing.ca/" target="_blank" title="The Art of Marketing, Tuesday March 2,2010"><span style="color: #434343;"><span style="color: #5b5b5b;"><span style="color: #111111;"><span style="color: #5b5b5b;">The Art of Marketing</span></span></span></span></a><span style="color: #434343;"><span style="color: #5b5b5b;">&#0160;to write a blog&#0160;to support their <a href="http://www.theartofmarketing.ca/" target="_blank" title="The Art of Marketing March 2, 2010"><span style="color: #5b5b5b;">event on March 2, 2010</span></a>&#0160;<span style="color: #5b5b5b;">in exchange for tickets.&#0160;Regardless of the request to blog, I was inspired by how their</span> speakers including <a href="http://www.sethgodin.com/sg/" target="_blank" title="Seth Godin"><span style="color: #5b5b5b;">Seth Godin</span></a><span style="color: #5b5b5b;">, </span><a href="http://website.twistimage.com/" target="_blank" title="Mitch Joel"><span style="color: #5b5b5b;">Mitch Joel</span></a><span style="color: #5b5b5b;">, </span><a href="http://sallyhogshead.com/" target="_blank" title="Sally Hogshead"><span style="color: #5b5b5b;">Sally Hogshead</span></a>&#0160;<span style="color: #5b5b5b;">and </span><a href="http://www.theartofmarketing.ca/speakers/" target="_blank" title="three others"><span style="color: #5b5b5b;">three others</span></a><span style="color: #5b5b5b;">&#0160;destroy</span> businesses with their thought leadership. As it turns out it&#39;s been a pleasure to write this article as I enjoy the content from several of the authors anyways.<br /></span></span></span></div>
<img src="http://feeds.feedburner.com/~r/CommunityMarketing/~4/EOBOiv0esAA" height="1" width="1"/>]]></content:encoded><description>The timeless adage "don't fix it if it isn't broken" is the opposite of what thought leaders aim to do. Seth Godin, recently stated, "want to know why so many companies can't keep up with Apple? It's because they compromise, have meetings, work to fit in, and fear the critics...". As a thought leader is he right?</description><feedburner:origLink>http://communitymarketing.typepad.com/my_weblog/2010/02/how-thought-leaders-destroy-businesses.html</feedburner:origLink></item><item><title>8 Tips for Hiring a Social Media Expert</title><link>http://feedproxy.google.com/~r/CommunityMarketing/~3/O6tfwO5agtU/8-tips-for-hiring-a-social-media-expert.html</link><category>Growth &amp; Marketing Tips</category><category>Increasing Sales</category><category>Social Media</category><category>Andrew Ballenthin</category><category>Blog-Off II</category><category>hiring social media consultants</category><category>social media</category><category>social media consultant</category><category>Social media marketing</category><dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">www.solsolutions.ca</dc:creator><pubDate>Mon, 01 Feb 2010 01:50:56 PST</pubDate><guid isPermaLink="false">tag:typepad.com,2003:post-6a00e552893e3c88330120a83a5409970b</guid><content:encoded xmlns:content="http://purl.org/rss/1.0/modules/content/"><![CDATA[
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<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt"><span style="FONT-FAMILY: &#39;Trebuchet MS&#39;,&#39;sans-serif&#39;; COLOR: #7f7f7f; FONT-SIZE: 8pt"><span style="FONT-FAMILY: &#39;Trebuchet MS&#39;,&#39;sans-serif&#39;; COLOR: #2d2d2d; FONT-SIZE: 8pt"><span style="FONT-FAMILY: &#39;Trebuchet MS&#39;,&#39;sans-serif&#39;; COLOR: #2d2d2d; FONT-SIZE: 9px"><span style="FONT-FAMILY: &#39;Trebuchet MS&#39;,&#39;sans-serif&#39;; COLOR: #2d2d2d; FONT-SIZE: 10px"><span style="FONT-FAMILY: &#39;Trebuchet MS&#39;,&#39;sans-serif&#39;; COLOR: #2d2d2d; FONT-SIZE: 11px"><span style="FONT-FAMILY: &#39;Trebuchet MS&#39;,&#39;sans-serif&#39;; COLOR: #2d2d2d; FONT-SIZE: 12px">By Andrew Ballenthin</span></span></span></span></span><br /></span><span style="FONT-FAMILY: &#39;Trebuchet MS&#39;,&#39;sans-serif&#39;; COLOR: #7f7f7f; FONT-SIZE: 8pt">February 1, 2010<br />President, Sol Solutions<br /><span style="COLOR: #5b5b5b"><a href="http:///" target="_blank" title="http://www.communitymarketing.typepad.com/my_weblog/community-marketing-blog-writers.html"></a><a href="http://www.communitymarketing.typepad.com/my_weblog/community-marketing-blog-writers.html" target="_blank" title="Andrew Ballenthin&#39;s Biography and Conact Information"><span style="COLOR: #434343"><span style="FONT-FAMILY: &#39;Trebuchet MS&#39;,&#39;sans-serif&#39;; COLOR: #5b5b5b; FONT-SIZE: 8pt">Biography</span></span></a></span><br /></span></p><o:p></o:p></td>
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<p align="right" class="MsoNormal" style="TEXT-ALIGN: right; MARGIN: 0cm 0cm 0pt"><span style="FONT-FAMILY: &#39;Trebuchet MS&#39;,&#39;sans-serif&#39;; COLOR: #7f7f7f; FONT-SIZE: 7pt"><a href="http://profile.to/socialmediamonetization/"><img alt="Connect with me on Facebook" border="0" class="at-xid-6a00e552893e3c88330120a5e5be66970c " src="http://www.communitymarketingblog.com/.a/6a00e552893e3c88330120a5e5be66970c-800wi" title="Connect with me on Facebook" /></a><a href="http://twitter.com/solsolutions"><img alt="Follow me on Twitter" border="0" class="at-xid-6a00e552893e3c88330120a58f1ed0970b " height="31" src="http://www.communitymarketingblog.com/.a/6a00e552893e3c88330120a58f1ed0970b-800wi" style="BORDER-BOTTOM: black 0px solid; BORDER-LEFT: black 0px solid; MARGIN: 1px; WIDTH: 30px; HEIGHT: 30px; BORDER-TOP: black 0px solid; BORDER-RIGHT: black 0px solid" title="Follow me on Twitter" width="31" /></a><a href="http://www.linkedin.com/in/andrewballenthin" onclick="window.open(this.href,&#39;_blank&#39;,&#39;scrollbars=no,resizable=yes,toolbar=no,directories=no,location=no,menubar=no,status=no,left=0,top=0&#39;); return false"><img alt="Network with me on Linkedin" border="0" class="at-xid-6a00e552893e3c88330120a58f1e6e970b " height="33" src="http://www.communitymarketingblog.com/.a/6a00e552893e3c88330120a58f1e6e970b-800wi" style="BORDER-BOTTOM: black 0px solid; BORDER-LEFT: black 0px solid; MARGIN: 1px; WIDTH: 33px; HEIGHT: 31px; BORDER-TOP: black 0px solid; BORDER-RIGHT: black 0px solid" title="Network with me on Linkedin" width="33" /></a><br />Connect.Follow.Network.</span></p>
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<p><span style="FONT-FAMILY: ; COLOR: #434343">Reproduced from <a href="http://www.marketingvox.com/8-tips-for-hiring-a-social-media-expert-046003/" target="_blank" title="MarketingVOX - 8 Tips for Hiring a Social Media Expert"><span style="FONT-FAMILY: ; COLOR: #434343">MarketingVOX</span></a>&#0160;</span><span style="FONT-FAMILY: ; COLOR: #434343"></span>- Because it is meant to look fun, putting together a social media campaign - or integrating one into a larger online initiative - can be surprisingly difficult. There are many challenges to capturing and engaging user interests online - starting with finding the right person to lead that effort, says <a href="http://ca.linkedin.com/in/andrewballenthin" target="_blank" title="Andrew Ballenthin"><span style="FONT-FAMILY: ; COLOR: #434343">Andrew Ballenthin</span></a>, president of Sol Solutions. </p>

<p>That point was driven home last December when Ballenthin put together&#0160;<a href="http://www.communitymarketing.typepad.com/my_weblog/2010/01/what-does-it-take-to-be-effective-in-social-media-3-top-performers-share-their-insights.html" target="_blank" title="Blog-Off II"><span style="FONT-FAMILY: ; COLOR: #434343">Blog-Off II</span></a>&#0160;a 12-day, seven-judge contest to test participants&#39; qualitative and quantitative effectiveness in social media marketing fundamentals.</p>
<p>From that marathon he concluded the following about what to look for when hiring a social media expert, which he shared with <span style="FONT-FAMILY: ; COLOR: #434343"></span><a href="http://www.marketingvox.com" title="MarketingVOX"><span style="FONT-FAMILY: ; COLOR: #434343">MarketingVOX</span></a> in an exclusive interview.</p>
<p>According to Ballenthin, the person you should be looking for will have:</p>
<p><strong><a href="http://www.communitymarketingblog.com/.a/6a00e552893e3c88330120a83a4ec3970b-pi" style="FLOAT: right"><img alt="J0443443" class="asset asset-image at-xid-6a00e552893e3c88330120a83a4ec3970b " src="http://www.communitymarketingblog.com/.a/6a00e552893e3c88330120a83a4ec3970b-120wi" style="MARGIN: 0px 0px 5px 5px" /></a> 1.</strong> <strong>A significant business and communications background</strong> - preferably a minimum of 3 to 5 years in marketing, journalism or media. &quot;This forms a foundation for understanding effective communication strategies and implementation.&quot;</p>
<p><strong>2.</strong> <strong>A history of success in their communications background. </strong>&quot;You wouldn’t let a mechanic work from a text book or just on their own car before they safety your car.&quot; Look for someone who has proven repeatedly he or she can deliver expectations for program results that have real business value.</p>
<p><strong>3.</strong> <strong>A series of measureable accomplishments</strong> in social media that can be independently validated. &quot;Having ten thousand followers on <a href="http://twitter.com" target="_blank" title="Twitter home page"><span style="FONT-FAMILY: ; COLOR: #434343">Twitter</span></a> means you learned once how to create this achievement but an expert is someone who has achieve above average accomplishments several times.&quot;</p>
<p><strong>4.</strong> <strong>A true understanding of your customer’s relationship with social media</strong> before proposing a program. Your customers may not want anything to do with Twitter of Facebook or never have used <a href="http://www.linkedin.com" target="_blank" title="LinkedIn&#39;s Home Page"><span style="FONT-FAMILY: ; COLOR: #434343">LinkedIn</span></a>&#0160;MarketingVOX, Ballenthin says. &quot;An expert should build a vibrant profile of your customer’s online behavior and model a program that’s good for them versus the latest gadget and trendy sites to go with.&quot;</p>
<p><strong>5.</strong> <strong>Straight answers when you ask about measuring social media campaigns.</strong> &#39;Social media is too new to be effectively measured&#39; is a common and erroneous claim, he says. &quot;In marketing we understanding that we need a baseline on what we want to change in a business before implementing a new program. If you want to improve retention, cross selling, nurture marketing, prospect acquisition, brand loyalty and use social media marketing to try to achieve that, run the program and measure if there was a difference in these areas or not.</p>
<p><strong><a href="http://www.communitymarketingblog.com/.a/6a00e552893e3c88330120a83a53fa970b-pi" style="FLOAT: right"><img alt="Services2" class="asset asset-image at-xid-6a00e552893e3c88330120a83a53fa970b " src="http://www.communitymarketingblog.com/.a/6a00e552893e3c88330120a83a53fa970b-120wi" style="MARGIN: 0px 0px 5px 5px" /></a> 6. A focus on getting a return on investment</strong>. &quot;This is where mainstream marketing backgrounds are important. An expert should be interested in validating a financial improvement not just giving you cost.&quot;</p>
<p><strong>7. Clear methodologies.</strong> Social media is not new anymore. There’ve been hundreds of articles and cases studies on what does and does not work and effective processes. An expert should have a clear set of methodologies they work with to get consistently replicable results otherwise you may have a one hit wonder, if that.</p>
<p><strong>8. An emphasis on an integrated marketing.</strong> Social media success rarely happens on its own. &quot;Great social media campaigns require databases, emailing, advertising, publicity, industry influencers and more. It’s exceptional that social media marketing can just happen because it’s a good idea in the right place, other media needs to support effective results.&quot; </p></div>
<img src="http://feeds.feedburner.com/~r/CommunityMarketing/~4/O6tfwO5agtU" height="1" width="1"/>]]></content:encoded><description>There are many challenges to capturing and engaging user interests online - starting with finding the right person to lead that effort. This article from MarketingVOX shares steps that can help determine who's advice is best for your business and how to qualify their experience. Even though social media marketing is being hailed as new, it's time tested results and credibility that are essential to ensuring your organization lands on its feet.</description><feedburner:origLink>http://communitymarketing.typepad.com/my_weblog/2010/02/8-tips-for-hiring-a-social-media-expert.html</feedburner:origLink></item><copyright>All Rights Reserved 2008 Sol Solutions</copyright><media:credit role="author">www.solsolutions.ca</media:credit><media:rating>nonadult</media:rating></channel></rss>

