Who better to manage your organizations digital phone system than the same folks who manage your IT services. CWP Tech Solutions in Frederick Maryland specializes in medical billing software IT services and medical facility IT services now adds a full product line of VoIP digital phone systems to it’s long list of IT services to doctors offices and small businesses throughout the Greater Washington DC Metro Area

Everyone is talking about VoIP being the wave of the future in telecommunications, but what are some of its advantages? This is an easy question to answer, since there are so many benefits to VoIP. We will address some of the major ones in this article.

Cost savings is one of the most important reasons to use VoIP. CWP’s VoIP provides a significant cost savings over telephone service from the traditional providers. There are 3 pricing options that CWP offers. For $32 per phone, per month, each phone will include 1500 outbound minutes. This includes all calls to the 48 contiguous states as local calls so your long distance rates get reduced significantly. As you add additional phones the 1500 minutes start to create a pool. In a scenario that you have 2 phones in your office and phone 1 only uses 500 minutes but phone 2 uses 2000 minutes there would not be any additional fees because you would have 3000 pooled minutes and only have used 2500 minutes. For $39 per phone, per month, each phone will include 3000 outbound minutes. Very few traditional carriers offer affordable unlimited service but CWP offers this service for $45 per phone, per month. All inbound calls are unlimited no matter what plan you opt for.

Another area where VoIP provides a significant cost advantage is that of lower basic rates. VoIP providers do not have the overhead costs of maintaining large phone networks, so CWP can pass this savings along to the consumer. In addition, VoIP providers are not subject to the regulatory and tax restrictions that are placed on traditional telephone carriers. This lowers our cost of doing business and we can pass this savings along as well. In addition, some federal taxes and fees are still required we are not all of the taxes and fees associated with traditional telephone service.

VoIP service provides significant advantages through that of available features. Because VoIP is a digital technology, the feature set is extensive when compared to traditional telephone service. Having an IT company provide and install your VoIP services and phones allows for your computer network to also be upgraded for additional efficiency and benefits. Some of the available VoIP features do not even exist in the traditional market, while others are greatly enhanced. Besides the advantage of having these features available, some of them can be used to achieve significant cost savings as well.

One feature that is unique to VoIP is that of virtual phone numbers. Traditional phone systems require a phone line for each incoming call. For example, if your office has 5 lines you would traditionally have 5 different phone numbers but only publish 1 number and once a call comes in the phone system will automatically roll over to the 2^nd, 3^rd, 4^th or 5^th line available. Once your 6^th call comes in the caller gets a busy signal and your company potentially loses money. With the virtual phone number you’re not limited to just 5 inbound calls. CWP offers unlimited inbound calls. Essentially you could have more inbound calls than you have employees to answer the phones. In this example we would setup an automated attendant to route calls to the appropriate department. CWP offers unlimited automated attendants at no extra cost.

If you have multiple offices you can have the VoIP service in all locations. Routing calls between the offices can be done via 4 digit transfer. All calls between the offices are considered inside the network and not subject to use the outbound minutes.

One feature that is greatly enhanced by VoIP service is that of multi-party (or conference) calling. While this feature is available from most traditional telephone providers, it is quite expensive. CWP offers 3-way calling and a conference bridge (up to 10 people) at no extra charge. There is one thing that you need to consider when thinking about multi-party calling – each call takes its own little slice of bandwidth. So you will need to make sure that you have sufficient bandwidth available from your high speed Internet connection if you plan to rely on this feature. This is another reason why you need an IT company such as CWP to provide you the service and expertise when setting up the back end of your phone service.

There are many other advantages to using CWP’s VoIP service. These include unlimited voicemail boxes, voice mail to email delivery, which allows you to listen to your voice mail from any pc connected to the Internet or if you have a smart phone that you receive your email on, this allows you to get your office voicemail on your cell phone, unlimited extensions, call transfers and call forwarding. Also, while traveling, you can access your VoIP service from any PC with high speed access by using a softphone. This allows your phone service to go with you anywhere. Because of its digital roots, you can expect even more unique or enhanced features to become available to VoIP users.

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Like IT Services Frederick Md on Facebook and ask for your Facebook Discount on our wall and get 10% off any computer service we offer.

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Does your Business Need a Digital Phone System?

Is your business paying too much for long distance calling? If you are still using a traditional phone service provider, chances are that your business is grossly overpaying for long distance. Given our current economic crisis, businesses simply can not afford to waste money unnecessarily. By cutting back on service related costs, you won’t have to worry about laying off workers or cutting benefits. If your small business relies heavily upon long distance calling you can not afford to wait to make the switch from your current phone service to a hosted phone system.

A hosted phone system uses the internet to transmit calls. By transmitting your businesses calls over the internet opposed to the copper wiring of the past, you will have a lot more options that are available to you. This innovative technology eliminates a lot of the problems associated with traditional phone companies and opens the doors for greater flexibility in your communications. You will also be able to access your phone features via the internet and even your cellular phone which will make checking voice mail on the road a breeze. It has never been easier for you to stay connected to your business and your customers.

A hosted phone system can also put the ability to control all of your options into your own hands. You won’t have to call your phone company to send out a technician every time that you need to make a change. Your service provider should allow you to access your setting options directly on-line. That way you can change and customize your options when it is convenient for you. You can easily create new extensions and voice mail boxes for new hires. You can also customize your automatic messaging options which can come in handy if you are interested to advertising promotions to customers on hold or if you want to set up a time controlled automatic answering message.

Most importantly, a hosted digital phone system will drastically reduce your phone bill. Any calls made to your other offices throughout the country are regarded as intra-office calling. And long distance phone calls will cost you pennies per minute. There will be no more surprise phone bills that bust your budget. It makes no sense to continue to overpay for your phone service when there are alternate options available that will provide you with the reliability and affordability that your business deserves.

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A business telephone system refers to any of a range of a multiline telephone systems typically used in business environments, encompassing systems ranging from small key systems to large scale private branch exchanges.

PBX stands for Private Branch Exchange, which is a private telephone network used within a company. The users of the PBX phone system share a number of outside lines for making external phone calls.

A PBX connects the internal telephones within a business and also connects them to the public switched telephone network (PSTN).

One of the latest tendencies in PBX phone system development is the VoIP PBX, also known as IP PBX, which uses the Internet Protocol to transmit calls.

Nowadays, there are four different PBX phone system options:

PBX
Hosted/Virtual PBX
IP PBX
Hosted/Virtual IP PBX

A business telephone system differs from simply using a telephone with multiple lines in that the lines used are accessible from multiple telephones, or “stations” in the system, and that such a system will often provide additional features related to call handling. Business telephone systems are often broadly classified into “key systems”, “hybrid systems”, and “private branch exchanges”.

A key system was originally distinguished from a private branch exchange (PBX) in that it allowed the station user to see and control the calls directly, manually, using lighted line buttons, while a private branch exchange operated in a manner similar to the public telephone system, in the calls were routed to the correct destination by being dialed directly. Technologically, private branch exchanges share lineage with central office telephone systems, and in larger or more complex systems, may rival a central office in capacity and features.

Hybrid keyphone systemsInto the 21st century, the distinction between key systems and PBX has become increasingly confusing. Early electronic key systems used dedicated handsets which displayed and allowed access to all connected PSTN lines and stations.

Nortel T Series Key System TelephoneThe modern key system now supports ISDN, analog handsets (in addition to its own proprietary handsets – usually digital) as well as a raft of features more traditionally found on larger PBX systems. Their support for both analog and digital signalling, and of some PBX functionality gives rise to the “Hybrid” designation[4].

A hybrid system will typically have some call appearance buttons that directly correspond to individual lines and/or stations, but may also support directly dialing to extensions or outside lines without selecting a line appearance.

The modern key system is usually fully digital (although analog variants persist) and some systems embrace VOIP. Indeed, key systems now can be considered to have left their humble roots and become small PBXes. Effectively, the aspects that distinguish a PBX from hybrid a key system are the amount, scope and complexity of the features and facilities offered.

Jive’s enterprise-grade features make all the capabilities of a top-tier telephone system available to small- and medium-sized businesses.
For years, the best phone systems were a luxury enjoyed only by the largest companies and institutions. Now, the best PBX features are accessible to small- and medium-sized businesses like your own. Jive systems are flexible, professional, portable, and scalable. For a full features list, please click here.

Flexible
Jive’s web-based platform allows you to customize your own phone system. Our technology places all of the power at your fingertips. View Screenshots.

Need a new extension? Takes about 5 seconds. Need a new voicemail box? Different hold music? Changing a ring group? Easy. Do it yourself, or call us, and we’ll do it for you.

Professional
When a customer calls your office, you can’t afford to look unprofessional. A Jive system will help you portray to your clients the professional image you deserve.

Jive’s Auto-Attendant feature routes calls directly where they need to go. Your customers will never get a busy signal again. Instead, your Jive vPBX™ allows all handsets in your office to be in use simultaneously, with unlimited lines.

Portable
Are you considering moving offices? Unlike the mess of wires fastened to the wall of your telecommunications closet, your Jive Smart PBX™ can easily be transported wherever you go. Because our systems utilize existing office infrastructure, the transition is easy.

Scalable
Adding new lines to your Jive system is as easy as buying a new telephone and telling us you have it. There are no extra hardware or “connection” charges. This way, you pay only for capacity you need.

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Choosing who to trust with your computer can be just as scary as picking an auto mechanic. And these days, we often rely on our computers even more than our mode of transportation. Following are some tips to help you feel less overwhelmed when trying to decide on a computer repair company:

• Get someone local to you. This may seem like a no-brainer, but you may be tempted to choose a company further away just because a friend or coworker recommended them. It’s important to choose someone local, however, because your goal is to develop a long-term relationship with the same group of people; and this is not likely to happen with the inconvenience of traveling too far. In addition, these days, Google Places can be relied on to return trustworthy results for local business searches.
• Check references and reviews. Often when a computer breaks down, the first thing you do is panic. You’re tempted to choose the first repair company you come across, but this is usually a mistake. Someone under-qualified or disreputable for other reasons will only make your life worse in the long run. Take some deep breaths and check out the references and reviews for a company before taking the plunge.
• Word of mouth is not worthless. While it’s good to check out other reviews and references, do pay special attention to what your friends, family, and coworkers say about their experiences with local computer repair companies. You know you can trust these people to be honest. If someone you know well strongly recommends a particular company without bias, chances are that choice should be at the top of your list.
• Can you communicate? When you initially call a company, ask questions and make sure you can communicate well with the computer repair person. Computer experts are often poorly trained in explaining issues in layman’s terms, and this can create a myriad of problems from money issues to misunderstood expectations. Choose someone that is easy to talk to, helpful, and eager to answer your questions fully and completely.
• Experience, experience, experience. When it comes to computers, schooling is no match for real-world experience. Make sure your technician has that experience, as well as expertise in the specific area or areas you need help with. Your computer should not be used as a guinea pig or learning tool for someone fresh out of school.
• Availability of onsite service. These days many companies offer remote or online computer repair services. This is fine for some situations, but make sure they also offer onsite service in case the need arises.
• Availability of spare parts. Because time is always of the essence when it comes to computer repair, it’s critical to choose a provider who has reliable, convenient access to a wide selection of spare parts. It’s also good to check whether that company would be willing to lend you a stand-in computer in case of an unusually long delay in repairs.
• Installation and upgrade expertise. Even if you’re not interested now, it’s likely that in the future you’ll need some help with installation and configuration issues, and/or upgrading system components such as hard drives or graphics cards. A good computer repair services provider will have technicians available to perform almost any service involved in computer maintenance or repair.

So when that dreaded crash happens, remember to follow the tips above and think logically before making a decision. Choosing your computer repair company wisely can lead to peace of mind, a rewarding long-term relationship, and a lot more money in your pocket.

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Introduction to VoIP, PBX, IP PBX and What it Means for Small BusinessPart One
By Laurie Cebula for CWP Tech Solutions, Frederick Maryland

VoIP: What is it? VoIP, voice over internet protocol is technology for communicating around the globe using internet protocol rather than using traditional analog systems. It is one of the fastest growing technological industries in the world, an advancement that is sure to revolutionize telephone communications, telephony systems, telecommunications, and the business world: small and large, in an incomparable way.  

Using VoIP is – in basic deeds – as simple as sending email, or other data, over the internet to communicate, chat, IM, send graphics or connect in any form via the Internet protocol.

Moreover, VoIP has come to stand for new telephony technologies that use the Internet to carry telephone signals. In simplest terms, it means making phone calls over the Internet.

How Does VoIP Work?
When we said earlier VoIP is like sending an email, we mean exactly that. Digital transfers are treated equally whether you are transferring text, graphics, voice, or any other data or information. VoIP converts the voice signal from your telephone into a digital signal that can travel over the internet, using VoIP telephone calls are as simple as converting your voice signal into a digital signal, and then releasing that digital signal into the same vast bandwidth used to send email, data and other information.

When you pickup your phone, the dial tone converts to digital through an (ATA) Analog Terminal Adapter, it then transmits to the receiver’s address, and, finally converts to voice — and receiving party hears your message or your voice.

Key Concepts: Protocols, Network Protocols and Rules of Communication
What is a protocol? Protocols define a language and set of rules and procedures that enable devices and systems to communicate.

Networking protocols are critical to VoIP understanding. Network protocols ensure that all devices on a network or internet work agree about how certain actions must be performed in the total communication processes. In other words, Internet Protocols ensure all devices in a network speak the same language, and follow the same rules.

Let’s define this protocol as a key concept enabling a VoIP system in your small business. This concept and set of rules, tips and guides will make all the difference in your ability to make a smart, informed choice regarding how to service and support your VoIP needs. A networking protocol defines a set of rules, algorithms, messages and other mechanisms that enable software and hardware in networked devices to communicate effectively.

VoIP: What is the Big Deal?
VoIP, voice over internet protocol, is an emerging communications system designed to save your small business time and money – That’s the Big Deal! In order to understand how this new telephony system can save you money, it’s important to examine the differences in how each of the inter-related systems function; why they must do so, and how you can make it happen in your office to begin taking advantage of technology’s efficiency and therefore: money savings.

Small Business Can Save More for Less Investment
Small Business may save significant amounts of money using this innovative (and evolving) form of communication. Before we can show you how your business saves money on communication expenses, let’s briefly overview the principles of how VoIP functions and therefore, why it will save you money.
Simply put, VoIP Technology converts your voice (analog signal) into data (digital signal) and then neatly encloses it into “packets” which are sent to your intended party via a superhighway or huge bandwidth filled with a large amount of chaotic packets switching all in the same connection. When they reach your party, they are reassembled to make sense and that person will hear the voice data or receive the information sent from your original message of: “Check it out – I’m talking to you over the Internet. My company just installed a VoIP system – it rocks!”

PSTN, PBX and IP PBX: What’s it all mean?
A PSTN is what’s probably in place for your business prior to VoIP systems. Publicly Switched Telephone Networks (PSTN) works in tandem with a private branch exchange (PBX). A PBX is an electronic switchboard that receives, routes, holds, forwards and manipulates calls arriving over the Internet – rather than via the PSTN.

Jump forward now to an IP PBX system, which further simplifies the mechanics of sending voice over internet protocols. A PSTN PBX connects many incoming and internal phone lines through a set of mechanical or electronic switches. An IP PBX, on the other hand, is mechanically simpler with software residing on the server on premises or a small, independent server that connects your existing data network to the vast Internet network.
Overall, IP PBX provides more efficient switching and is more flexible that a PSTN PBX system. For additional information on this critical issue or element of VoIP, see CWP’s next article on PBX systems and whether your business needs require a Hosted PBX system – versus – a PBX-on-Premise, aka, CPE or customer premise equipment. Our next chapter offers guidelines to help you decide the best solution.

Take the Guesswork Out of the Decision-making
Allow a VoIP, Internet protocol veteran to explore your business needs, assess your current equipment, as well as, your forthcoming requirements and align your needs: software and hardware support / upgrades to make a smart, smooth transition into the future of VoIP systems.

Critical Terms, Definitions, and Tips
Don’t miss our list of VoIP terms and definitions – it’s an invaluable list of VoIP related terminology you should know – prior to researching your small business’ VoIP systems solutions and support. In addition, check out CPW Tech Solut ions for a professional perspective and additional information on available features and services VoIP technology offers your small business.

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These days many parents worry about their children getting into trouble on the internet.  That’s why parental controls exist, for your peace of mind.  Not only can you control what programs, games, and sites your children have access to, you can also manage when and how long they’re allowed to use the computer.  Using parental controls on different Windows systems can vary, but the basic instructions are as follows:

1. First, parental controls must be set up through your administrative user account, and each child should have their own standard user account.
2. In Windows, go to Start, Control Panel, User Accounts and Family Safety, and click on Set up parental controls for any user. You may be prompted for an administrator password or confirmation.
3. Choose a user account to set up controls for, or if it hasn’t been created yet, click Create a new user account.
4. Once you’ve selected or created an account, go to Parental Controls and On, enforce current settings.
5. Now you can adjust the individual settings, starting with Time limits. Prevent your children from logging on during certain hours, even varying them for each day of the week.  The computer will even automatically log them off if they’re on when time runs out.
6. Games: Manage which games your child can play, age-rating levels, types of content to block, etc.
7. Specific programs: Block your children from running any specific programs you choose.
8. Online activity: Parental controls for internet usage are not automatically included, so follow these instructions to set them up:
   1. I.        Go to the Windows Live Family Safety home page and install this free feature on each PC or laptop your children use.
   2. II.        After installation, click Start, All Programs, Windows Live, and then Windows Live Family Safety. Sign in with your Windows Live username and password; set them up if needed.
   3. III.        Go to the Windows Live Family Safety Filter window and select the user account(s) you want to manage.  Click family.safety.live.com.
   4. IV.        Go to the Family summary window and click Edit settings. Now you can monitor their internet activity by: managing their contacts in Hotmail, Messenger, and Spaces; setting your desired level of web filtering; and reviewing your child’s previous activity.

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Now-a-days, remote computer repair services are much in demand and are currently the new trend in how people get their computers repaired. There are several good reasons why such form of repair services has become so popular including the fact that they provide quick and efficient solutions and because they assuredly will be able to fix virtually every different kind of computer problem.

Whether your computer has problems with its registry or there is a virus that has infected your computer or it could be any other kind of problem; remote computer repair services are the best option to resolving the error.

How Does It Work?

Before proceeding further it definitely is a good idea to first understand the working of the remote computer repair service. To start with, it is first of all necessary that you download and then install the programs that will do the diagnosing and repairing of your computer and these programs are also used to ensure that the remote computer repair service company can access the faulty computer from a remote location.

This allows the repair company to view on their screen what is going on with your computer and in addition the remote company’s computer
can share its keyboard with the keyboard of the faulty computer. Of course, even when the remote computer repair service company is sharing your computer, you the owner of the faulty computer still have access to your computer; all that happens is that the remote computer repair service company too has access to your computer which helps in diagnosing the problem without having to send a technician to be physically present at your site.

Further, the remote computer repair service is an interactive process and this also means that the owner of the faulty computer can terminate the session whenever they wish to do so. And, after the remote computer repair service has completed fixing the problem with your computer it will then automatically uninstall itself from your computer.

For remote computer repair service to work it is necessary to have speedy internet connection. Furthermore, remote computer repair service also means being able to avail of round-the-clock repair services which is a real boon for someone that loses their computer’s functionality in the middle of the night. With remote computer repair service the repair work can begin at any time of the day or night.

One way to minimize computer repair service costs is to install the best and most effective anti-virus software. Many of the common malware that are floating around on the Internet have the capability of infecting systems and corrupt the system so much that you will be forced into having to pay for expensive computer
repairs.

It is therefore obvious that you use every weapon in your arsenal with which to combat viruses; this means using firewalls, engage in managed Email monitoring and using corporate antivirus software and enforcing strict employee policies to ensure that everyone uses their office computers safely.

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System crashes.  Viruses.  Freezes.  Fried hard drives.  Anyone who’s spent much time with a computer lately will be familiar with at least one of these headaches.  As a result, having a reliable, available, experienced and trustworthy computer repair company to turn to is extremely valuable—if not essential—these days.

Computers have always been complex, but today that complexity has reached a level that can make anyone stop and scratch their head in frustration.  Unfortunately, some people still believe they are qualified to attack the problem themselves, using only internet resources.  This is often a mistake; your computer requires the same level of expertise to fix as your car, and you wouldn’t trust your car to anyone but a qualified mechanic in most cases.  Even if you believe your problems are caused by a virus or other malicious software, a trained computer repair specialist can run diagnostic tests on your system to fully understand and assess the complications your PC or laptop is facing.  This ensures accurate and complete removal of all destructive software, as well as any other problems your system may have developed.  Then your computer expert can recommend preventive measures and/or system upgrades that will make your life easier in the future.

With time and money in short supply these days, keeping your computer system up and running in peak condition is essential.  So make sure you hire a computer repair services company with enough expertise to do the job right.  Better companies will come up under Google Places Local business results, and have quality customer reviews available on sites such as http://www.bbb.org or http://www.insiderpages.com.  In addition, pay attention to their level of customer service.  This is an aspect of any business that can fall by the wayside, leaving you feeling neglected and frustrated.  Make sure the computer repair company you select is not only knowledgeable and experienced, but interested in ensuring that your overall experience is as pleasant as possible.  Good customer service involves putting your mind at ease, fully explaining procedures and answering questions, and making you feel important.

Competition is fierce in the computer repair sector—there’s no need to settle for computer repair professionals that fall short in any way.

IT services Frederick, Md IT outsourcing, IT maintenance for small businesses in Md. Medical IT services specialists. Electronic Medical Record (EMR) scanning for doctor’s offices in Maryland

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1446 W Patrick St Frederick Maryland 21702

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Clearing Up Computer Service Misconceptions
a series of computer repair articles from CWP Tech Solutions

Choosing the right computer repair company isn’t easy. You don’t want to trust that delicate piece of machinery to just anyone, especially since these days we often rely on our computers to make it through the day—as much or more than our cars or cell phones.
So before you decide on a particular business to repair your laptop or PC, be sure to ask the following questions:
• How much do you charge per hour, and will you give me an up-front estimate? Expect to pay between $40 and $60 per hour, or a flat-rate for a particular service. And make sure they’re willing to give you at least a rough estimate before you agree to it, since sometimes getting a brand new computer is actually cheaper. If the estimate you’re given seems unreasonable, get a second opinion.
• Do you have a minimum charge? Sometimes your computer may require such a quick fix that it almost seems silly to pay, so find out ahead of time what they will do in that case. Customarily, you’ll be charged for “up to one hour” for the first hour.
• Will there be any hidden fees? This is a good question to ask any repair or maintenance service company ahead of time, for obvious reasons. And when it comes to computer repair, the answer should be “no”. The only unexpected charges you may be hit with should be for part replacements.
• Do you charge extra for in-home/business service? While there will often be some extra charge for the trip to your location, it should be reasonable, such as a single trip fee or slightly higher hourly rate.
• Do you offer any guarantees? Computers can be tricky gadgets, so find out ahead of time what will happen if the first repair attempt doesn’t pan out. Good companies usually offer a 30 – 90 day guarantee. And be aware that even if the technician finds your problem beyond repair, you should expect to pay the basic “up to the first hour” fee for diagnosis.
• How long before I’m up and running again? As mentioned earlier, time is often of the essence when it comes to computer repair, so find out beforehand how long the repairs will take. As with the price, you won’t be given an exact figure, but you need (and should expect) some sort of time estimate. If the repair will be done in-home or business, find out how soon the appointment can be made.

IT services Frederick, Md IT outsourcing, IT maintenance for small businesses in Md. Medical IT services specialists. Electronic Medical Record (EMR) scanning for doctor’s offices in Maryland

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