http://www.computerworld.com/ en_US (c) Copyright 2014 Computerworld, Inc. All Rights Reserved. Sun, 27 Jul 2014 20:16:28 GMT 2014-07-27T20:16:28Z en_US (c) Copyright 2014 Computerworld, Inc. All Rights Reserved. http://www.computerworld.com/s/article/9249867/Salesforce.com_39_s_trademark_infringement_is_anything_but_social_lawsuit_claims?source=rss_applications Salesforce.com recently launched a new product called Social Studio in spite of the fact that an existing, competing product had already used that name for years, marketing software vendor StrongView Systems alleges in a new trademark-infringement lawsuit. Mon, 21 Jul 2014 19:28:00 GMT (Chris Kanaracus) http://www.computerworld.com/s/article/9249867/Salesforce.com_39_s_trademark_infringement_is_anything_but_social_lawsuit_claims?source=rss_applications 2014-07-21T19:28:00Z http://www.computerworld.com/s/article/9249638/Microsoft_to_strike_back_at_Salesforce.com_with_CRM_cloud_for_government?source=rss_applications Microsoft is continuing its dogfight with Salesforce.com in the customer relationship management software market with a new Dynamics CRM Online cloud service for U.S. government agencies. Wed, 09 Jul 2014 18:14:00 GMT (Chris Kanaracus) http://www.computerworld.com/s/article/9249638/Microsoft_to_strike_back_at_Salesforce.com_with_CRM_cloud_for_government?source=rss_applications 2014-07-09T18:14:00Z http://www.computerworld.com/s/article/9249257/Oracle_buys_co_browsing_tech_targets_Salesforce.com?source=rss_applications Oracle is scooping up co-browsing software maker LiveLOOK in a bid to flesh out its suite of customer experience software. Fri, 20 Jun 2014 13:16:00 GMT (Chris Kanaracus) http://www.computerworld.com/s/article/9249257/Oracle_buys_co_browsing_tech_targets_Salesforce.com?source=rss_applications 2014-06-20T13:16:00Z http://www.computerworld.com/s/article/9249155/Salesforce_targets_Zendesk_Freshdesk_with_updated_Desk.com_app?source=rss_applications Salesforce.com wants to be the go-to option when small and medium-sized businesses decide they need better customer support software, with a series of updates to its Desk.com application. Tue, 17 Jun 2014 12:03:00 GMT (Chris Kanaracus) http://www.computerworld.com/s/article/9249155/Salesforce_targets_Zendesk_Freshdesk_with_updated_Desk.com_app?source=rss_applications 2014-06-17T12:03:00Z http://www.computerworld.com/s/article/9249137/How_to_Turn_Customer_Service_Into_a_Profit_Center?source=rss_applications 'The Producers' profited from an idea that was supposed to lose money. Most companies are happy if their call centers produce zero margins. It doesn't have to be that way. Mon, 16 Jun 2014 14:09:00 GMT (David Taber) http://www.computerworld.com/s/article/9249137/How_to_Turn_Customer_Service_Into_a_Profit_Center?source=rss_applications 2014-06-16T14:09:00Z http://www.computerworld.com/s/article/9249003/Oracle_CEO_Larry_Ellison_wades_into_the_in_memory_database_wars?source=rss_applications Oracle CEO Larry Ellison is taking the fight to IBM, Microsoft and SAP in the burgeoning in-memory database market with a new option the company says can deliver dramatic performance boosts without requiring changes to applications. Tue, 10 Jun 2014 20:04:00 GMT (Chris Kanaracus) http://www.computerworld.com/s/article/9249003/Oracle_CEO_Larry_Ellison_wades_into_the_in_memory_database_wars?source=rss_applications 2014-06-10T20:04:00Z http://www.computerworld.com/s/topic/120/CRM View more CRM news and analysis from Computerworld.com http://www.computerworld.com/s/topic/120/CRM