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                              <p style="font-weight:bold;font-style:normal;">Condusiv Addresses Concerns about the Intel CPU Security Flaws</p>
                             Our software runs such that we are no more or less vulnerable than any other application/software component  ...
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                              <p style="font-weight:bold;font-style:normal;">How to Achieve 2X Faster MS-SQL Applications</p>
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                              <p style="font-weight:bold;font-style:normal;">How to Recover Lost or Deleted Files BEFORE Resorting to Outsourced Data Recovery </p>
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                                <p style="font-weight:bold;font-style:normal;">New Dashboard Finally Answers the Big Question</p>
                                Condusiv I/O reduction software ensures optimal performance .....
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			<span><table><tr><td valign='top'><!--img src='/images/blue-bullet.png' style='padding-top: 5px;padding-right: 5px;vertical-align: middle;' border='0'/--></td><td valign='top'> <a href='#lbl588'>How do I order online?</td></tr></table></span>
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			<span><font face="Verdana"><table><tr><td valign='top' width='10'></td><td valign='top'>Go to the top of this page <a href="http://www.condusiv.com">www.condusiv.com</a> and click on HOW TO BUY and then select the products of interest or click on the public type that best describes you on the right hand navigation to see all products. From here you will see a tab for Full Editions and Upgrade Edition. Select the tab that best fits your needs. Then, simply add the products you need to the shopping cart and complete your purchase. Your software will be available for immediate download once your purchase is completed.</td></tr></table></br></font></span><table cellspacing="0" cellpadding="0">

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			<span><table><tr><td valign='top'><!--img src='/images/blue-bullet.png' style='padding-top: 5px;padding-right: 5px;vertical-align: middle;' border='0'/--></td><td valign='top'> <a href='#lbl591'>How should I contact if I need help with my online order?</td></tr></table></span>
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			<span><font face="Verdana"><table><tr><td valign='top' width='10'></td><td valign='top'>Our web sales team would be happy to help you.<br/><br/>Please note that online ordering is automated and therefore much faster than placing an order by e-mail or phone because you are not limited by our business hours.<br/><br/>If you still prefer to order through our web sales team or simply need help, then please submit a <a href='http://www.condusiv.com/purchase/quotes.aspx'>Web Sales Quote Request</a>.<br/><br/>Please include the following information in your Request:  <br/><br/><ul><li>	The product name you are interested in (specify full or upgrade)</li><li>	The number of units you wish to order</li><li>	Your contact name, phone number and email address </li></ul></td></tr></table></br></font></span><table cellspacing="0" cellpadding="0">

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			<span><table><tr><td valign='top'><!--img src='/images/blue-bullet.png' style='padding-top: 5px;padding-right: 5px;vertical-align: middle;' border='0'/--></td><td valign='top'> <a href='#lbl592'>What will happen after I place my order?</td></tr></table></span>
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			<span><font face="Verdana"><table><tr><td valign='top' width='10'></td><td valign='top'>You will be sent to a webpage with a receipt and download information. You will be sent a receipt by email which also gives you download information. If you mail in your order and pay by check or money order, your product will be delivered immediately via electronic software download upon confirmation of your order.  <br/><br/>  If you pay by check or money order your product will be sent to you within 24-48 hours after your payment has been received and processed. Once your order has been processed, your software will be delivered via electronic software download in an email and you will be sent an invoice by mail.<br/><br/>  A back up copy of your software is also added to your <a href="http://www.condusiv.com/account">Condusiv Account</a> immediately following the confirmation of your order. If you do not have a Condusiv Account, one is created for you at the time of your purchase using the email address from your purchase. If you already have an account, your software will be added to your existing account based on the email address used during your purchase.</td></tr></table></br></font></span><table cellspacing="0" cellpadding="0">

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			<span><table><tr><td valign='top'><!--img src='/images/blue-bullet.png' style='padding-top: 5px;padding-right: 5px;vertical-align: middle;' border='0'/--></td><td valign='top'> <a href='#lbl510'>How do I obtain a written quote?</td></tr></table></span>
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			<span><font face="Verdana"><table><tr><td valign='top' width='10'></td><td valign='top'>Our volume license sales team would be happy to send you a quote upon request. Volume license discounts are available for companies with as few as 20 PCs or 5 servers. Please fill out our online quote request form to <a href="http://www.condusiv.com/purchase/quotes.aspx">request a written quote</a>.</td></tr></table></br></font></span><table cellspacing="0" cellpadding="0">

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			<span><table><tr><td valign='top'><!--img src='/images/blue-bullet.png' style='padding-top: 5px;padding-right: 5px;vertical-align: middle;' border='0'/--></td><td valign='top'> <a href='#lbl593'>How do I purchase a CD rather than a software download?</td></tr></table></span>
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			<span><font face="Verdana"><table><tr><td valign='top' width='10'></td><td valign='top'>Our software is now available exclusively via electronic software download through the online store. We are no longer selling CDs online. However, we do save a back-up copy of your purchased software for 3 years in your <a href="http://www.condusiv.com/account/">Condusiv Account</a> that we create for you at the time of your purchase. Just go to your Condusiv Account and login to re-download and install your software. You may also create your own back-up CD. The files that should be saved to a CD are <strong>TW30Diskeeper18EditionType.exe & EditionType.DAL </strong> where  EditionType may be Home, Professional, or Server. These files should have been downloaded and saved to a location that you specified.</td></tr></table></br></font></span><table cellspacing="0" cellpadding="0">

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			<span><table><tr><td valign='top'><!--img src='/images/blue-bullet.png' style='padding-top: 5px;padding-right: 5px;vertical-align: middle;' border='0'/--></td><td valign='top'> <a href='#lbl594'>How do I qualify to order using academic pricing?</td></tr></table></span>
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			<span><font face="Verdana"><table><tr><td valign='top' width='10'></td><td valign='top'>To qualify for Condusiv Technologies academic pricing you MUST hold a valid email address at your current educational institution. View supported <a href="http://www.condusiv.com/Diskeeper/home/educational-institutions.pdf">Educational Institutions[PDF]</a>. If your school is NOT listed, please submit a <a href="/support/academic/">Customer Service Request</a> to have your school added to this list. (Note: In the United States all universities with .EDU domains qualify.)<br/><br/>To be considered, please include the following information about your school: Name, website URL, State or Country, Domain Name and your school email address.</td></tr></table></br></font></span><table cellspacing="0" cellpadding="0">

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			<span><table><tr><td valign='top'><!--img src='/images/blue-bullet.png' style='padding-top: 5px;padding-right: 5px;vertical-align: middle;' border='0'/--></td><td valign='top'> <a href='#lbl515'>Which versions of Diskeeper&reg; performance software are eligible for upgrades?</td></tr></table></span>
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			<span><font face="Verdana"><table><tr><td valign='top' width='10'></td><td valign='top'><p>Diskeeper 16 supports upgrades from version 12 and 15 (two versions back). </p><p><b>Select your public type to view upgrade options:</b></p><a href="http://www.condusiv.com/purchase/diskeeper/">Business Upgrades</a>  &nbsp; |&nbsp;  <a href= "http://www.condusiv.com/purchase/diskeeper/">Public Sector Upgrades</a> &nbsp;  | &nbsp;  <a href="http://www.condusiv.com/purchase/home/upgrade/">Home Upgrades</a>  &nbsp; |&nbsp;   <a href="http://www.condusiv.com/purchase/academic/upgrade.aspx">Academic Upgrades</a></td></tr></table></br></font></span><table cellspacing="0" cellpadding="0">

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			<span><table><tr><td valign='top'><!--img src='/images/blue-bullet.png' style='padding-top: 5px;padding-right: 5px;vertical-align: middle;' border='0'/--></td><td valign='top'> <a href='#lbl516'>Which versions of Undelete&reg; real-time data protection are eligible for upgrades?</td></tr></table></span>
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			<span><font face="Verdana"><table><tr><td valign='top' width='10'></td><td valign='top'>Undelete 10 supports upgrades from version 2009 and 5 (two versions back). <br/>
 	Undelete 11 supports upgrades from version 10 and 2009 (two versions back). </td></tr></table></br></font></span><table cellspacing="0" cellpadding="0">

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			<span><table><tr><td valign='top'><!--img src='/images/blue-bullet.png' style='padding-top: 5px;padding-right: 5px;vertical-align: middle;' border='0'/--></td><td valign='top'> <a href='#lbl595'>How do I upgrade my product?</td></tr></table></span>
		</div><div class="accordioncontent" style="display:none;">
			<span><font face="Verdana"><table><tr><td valign='top' width='10'></td><td valign='top'>Go to the top of this page <a href="http://www.condusiv.com">www.condusiv.com</a> and click on HOW TO BUY and then select the ONLINE STORE option.  From here you will see the product selection tabs. Select the product you would like to upgrade. On the right, there is a selection for Full and Upgrade. Select the Upgrade option. If you still need assistance, please submit a customer <a href='http://www.condusiv.com/support/techsupport.aspx?cust=1'>support request</a>.  <br/><br/>  Or just click on the link below that best describes you to view our Upgrade options:  <br/><a href="http://www.condusiv.com/purchase/home/upgrade.aspx">Home / Home Office</a><br/>  <a href="http://www.condusiv.com/purchase/diskeeper/">Business Diskeeper</a><br/>  
<a href="http://www.condusiv.com/purchase/undelete/">Business Undelete</a><br/>
<a href="http://www.condusiv.com/purchase/academic/upgrade.aspx">Academic</a><br/></td></tr></table></br></font></span><table cellspacing="0" cellpadding="0">

			</table>
		</div><div class="accordionHeader">
			<span><table><tr><td valign='top'><!--img src='/images/blue-bullet.png' style='padding-top: 5px;padding-right: 5px;vertical-align: middle;' border='0'/--></td><td valign='top'> <a href='#lbl596'>I purchased the wrong product. How do I get the product I need?</td></tr></table></span>
		</div><div class="accordioncontent" style="display:none;">
			<span><font face="Verdana"><table><tr><td valign='top' width='10'></td><td valign='top'>If you purchased the wrong product edition, you may be able to upgrade to the edition of the product that you do need. Please check the upgrade section of our website and see if there is an option available to upgrade to the edition you wanted.<br/><br/>  Just click on the link below that best describes you to view our Upgrade options:<br/>  <a href="/purchase/home/upgrade.aspx">Home / Home Office</a><br/>  <a href="http://www.condusiv.com/purchase/business/upgrade.aspx">Business</a><br/>  <a href="http://www.condusiv.com/purchase/academic/upgrade.aspx">Academic</a><br/>  <a href="http://www.condusiv.com/purchase/government/upgrade.aspx">Public Sector</a><br/><br/>  If you do not see an upgrade path that will help you to get the product you need, please submit a <a href='http://www.condusiv.com/support/techsupport.aspx?cust=1'>Customer Service Request</a>.<br/><br/>Include the following information:<br/>  <ul><li> Your order number or the email address you ordered with</li>  <li> The name of the product you purchased</li>  <li> The name of the product you meant to purchase</li>  <li> The number of units you wish to order</li></ul></td></tr></table></br></font></span><table cellspacing="0" cellpadding="0">

			</table>
		</div><div class="accordionHeader">
			<span><table><tr><td valign='top'><!--img src='/images/blue-bullet.png' style='padding-top: 5px;padding-right: 5px;vertical-align: middle;' border='0'/--></td><td valign='top'> <a href='#lbl597'>How do I know what edition of Diskeeper I have?</td></tr></table></span>
		</div><div class="accordioncontent" style="display:none;">
			<span><font face="Verdana"><table><tr><td valign='top' width='10'></td><td valign='top'>Once you have the software installed,   click on 'Help and select 'About Diskeeper…'</td></tr></table></br></font></span><table cellspacing="0" cellpadding="0">

			</table>
		</div><div class="accordionHeader">
			<span><table><tr><td valign='top'><!--img src='/images/blue-bullet.png' style='padding-top: 5px;padding-right: 5px;vertical-align: middle;' border='0'/--></td><td valign='top'> <a href='#lbl598'>How do I know if I need HyperFast&reg; solid state drive optimizer?</td></tr></table></span>
		</div><div class="accordioncontent" style="display:none;">
			<span><font face="Verdana"><table><tr><td valign='top' width='10'></td><td valign='top'><p>With the release of Diskeeper 12 and above, all editions include HyperFast® solid state drive optimizer so you no longer need to purchase an additional add-on if you have a Solid State Drive (SSD). The HyperFast feature will only be enabled when an SSD is present.</p><p>A Solid State Drive (SSD) is a data storage device that uses solid-state memory to store persistent data. An SSD emulates a hard disk drive interface, thus easily replacing it in most applications.</p></td></tr></table></br></font></span><table cellspacing="0" cellpadding="0">

			</table>
		</div><div class="accordionHeader">
			<span><table><tr><td valign='top'><!--img src='/images/blue-bullet.png' style='padding-top: 5px;padding-right: 5px;vertical-align: middle;' border='0'/--></td><td valign='top'> <a href='#lbl637'>How do I add HyperFast to an existing Diskeeper product?</td></tr></table></span>
		</div><div class="accordioncontent" style="display:none;">
			<span><font face="Verdana"><table><tr><td valign='top' width='10'></td><td valign='top'><p>With the release of Diskeeper 12, HyperFast is included with all editions. If you are not yet using Diskeeper 12, simply upgrade your software and you will get the HyperFast feature automatically. </p><p>Go the upgrade page for your public type: <a href="http://www.condusiv.com/purchase/business/upgrade/">Business</a> &nbsp;|&nbsp; <a href="http://www.condusiv.com/purchase/government/upgrade/">Government</a> &nbsp;|&nbsp; <a href="http://www.condusiv.com/purchase/academic/upgrade/">Academic</a> &nbsp;|&nbsp; <a href="http://www.condusiv.com/purchase/home/upgrade/">Home</a></p><p>If you have additional questions or need more help please submit a <a href="http://www.condusiv.com/support/techsupport.aspx?cust=1">Customer Service Request</a>.</p></td></tr></table></br></font></span><table cellspacing="0" cellpadding="0">

			</table>
		</div><div class="accordionHeader">
			<span><table><tr><td valign='top'><!--img src='/images/blue-bullet.png' style='padding-top: 5px;padding-right: 5px;vertical-align: middle;' border='0'/--></td><td valign='top'> <a href='#lbl525'>Does Diskeeper 16/18 work on both 32 and 64 bit systems?</td></tr></table></span>
		</div><div class="accordioncontent" style="display:none;">
			<span><font face="Verdana"><table><tr><td valign='top' width='10'></td><td valign='top'>Yes, all Diskeeper 12/15/16 Editions are compatible with 32 and 64 bit systems.</td></tr></table></br></font></span><table cellspacing="0" cellpadding="0">

			</table>
		</div><div class="accordionHeader">
			<span><table><tr><td valign='top'><!--img src='/images/blue-bullet.png' style='padding-top: 5px;padding-right: 5px;vertical-align: middle;' border='0'/--></td><td valign='top'> <a href='#lbl599'>What operating systems does Diskeeper 16/18 support?</td></tr></table></span>
		</div><div class="accordioncontent" style="display:none;">
			<span><font face="Verdana"><table><tr><td valign='top' width='10'></td><td valign='top'>All Diskeeper 15/16/18 Editions are compatible with 32 and 64 bit systems.
<br /><br /><b>Diskeeper 16/18 Home Edition:</b><br />
<ul>   
<li>Windows 7/8 Home Basic</li>   
<li>Windows 7/8 Home Premium</li>   
<li>Windows 7/8 Home Ultimate</li>    
<li>Windows 10 Desktop Editions</li>   
</ul><br />
Please note: Does not support Windows 8 RT.<br /><br />
<b>Diskeeper 15/16/18 Home Notes:</b><br />
<ul>
<li>Does not support Windows 7/8 Professional</li>
<li>Does not support Windows Vista Business</li>
<li>Does not support Windows Vista Enterprise</li>
<li>Does not support Windows 7/8 Enterprise</li>
<li>Does not support Windows XP</li>
</ul><br />
Please note: Does not support Windows 8 RT.<br /><br />
<b>Diskeeper 15/16/18 Professional Edition: </b><br />
<ul> 
  <li>All Windows 8 Editions</li>
<li>All Windows 7 Editions</li>  
 <li>All Windows Vista Editions </li> 
  <li>All Windows 10 Desktop Editions</li></ul><br />
Please note: Does not support Windows 8 RT.<br /><br />
<b>Diskeeper 15/16/18 Server Edition: </b><br /><br />
<ul>  
<li>Windows Server 2012 Editions</li>
<li>Windows Server 2008 Editions, including R2 </li> 
</ul><br />
<b>Diskeeper 15/16/18 Administrator Edition:</b><br /><ul>
   <li>All Windows 7 Editions</li>
   <li>All Windows 2012 Editions</li>
   <li>All Windows Server 2008 Editions, including R2 </li> 
  <li>All Windows Server 2003 Editions </li>
   <li>All Windows Vista Editions </li>
   <li>All Windows 10 Desktop Editions</li></ul><br /><br />
   <b>Diskeeper 12 Home Edition:</b><br /><ul>
   <li>Windows 7/8 Home Basic</li>
   <li>Windows 7/8 Home Premium</li>
   <li>Windows 7/8 Home Ultimate</li> </ul><br />
Please note: Does not support Windows 8 RT.<br /><br />
   <b>Diskeeper 12 Home Notes:</b><br /><ul>
  <li>Does not support Windows 7/8 Professional</li>
<li>Does not support Windows Vista Business</li>
<li>Does not support Windows Vista Enterprise</li>
<li>Does not support Windows 7/8 Enterprise</li>
<li>Does not support Windows XP</li><br />
Please note: Does not support Windows 8 RT.<br /><br />
<b>Diskeeper 12 Professional Edition: </b><br />
<ul> 
  <li>All Windows 8 Editions</li>
<li>All Windows 7 Editions</li>  
 <li>All Windows Vista Editions </li> 
  </ul><br />
Please note: Does not support Windows 8 RT.<br /><br />
<b>Diskeeper 12 Server Edition: </b><br /><br />
<ul>  
<li>Windows Server 2012 Editions</li>
<li>Windows Server 2008 Editions, including R2 </li> 
<li>Windows Server 2003 Editions </li>
</ul><br />
<b>Diskeeper 12 Administrator Edition:</b><br /><ul>
   <li>All Windows 7 Editions</li>
   <li>All Windows 2012 Editions</li>
   <li>All Windows Server 2008 Editions, including R2 </li> 
  <li>All Windows Server 2003 Editions </li>
   <li>All Windows Vista Editions </li>
   </ul></td></tr></table></br></font></span><table cellspacing="0" cellpadding="0">

			</table>
		</div><div class="accordionHeader">
			<span><table><tr><td valign='top'><!--img src='/images/blue-bullet.png' style='padding-top: 5px;padding-right: 5px;vertical-align: middle;' border='0'/--></td><td valign='top'> <a href='#lbl600'>Who should I contact regarding a product trial evaluation question?</td></tr></table></span>
		</div><div class="accordioncontent" style="display:none;">
			<span><font face="Verdana"><table><tr><td valign='top' width='10'></td><td valign='top'>Our support team would be happy to help you with your product trial evaluation question.  Some trial versions are also available on this site under the ‘Request Evaluation Software’ in the column on the right. If you have a question, feel free to submit a customer <a href="/support/techsupport.aspx?cust=1">support request</a>.</td></tr></table></br></font></span><table cellspacing="0" cellpadding="0">

			</table>
		</div><div class="accordionHeader">
			<span><table><tr><td valign='top'><!--img src='/images/blue-bullet.png' style='padding-top: 5px;padding-right: 5px;vertical-align: middle;' border='0'/--></td><td valign='top'> <a href='#lbl601'>What do I do if I get an error during the purchase process?</td></tr></table></span>
		</div><div class="accordioncontent" style="display:none;">
			<span><font face="Verdana"><table><tr><td valign='top' width='10'></td><td valign='top'>If you get an error during the purchase process, please empty your shopping cart, close your browser, open a new window and try again. If you have additional questions or need more help please submit a <a href='http://www.condusiv.com/support/techsupport.aspx?cust=1'>Customer Service Request</a>.</td></tr></table></br></font></span><table cellspacing="0" cellpadding="0">

			</table>
		</div>
	</div>
                <p>
                </p>
                    <br />
                    <br />
                <a name="payment"></a>
                <span id="body_body_body_Label1"><h3>Payment Options</h3></span>
                    &nbsp;
                <div id="body_body_body_Accordion1">
		<input type="hidden" name="ctl00$ctl00$ctl00$body$body$body$Accordion1_AccordionExtender_ClientState" id="body_body_body_Accordion1_AccordionExtender_ClientState" value="-1" /><div class="accordionHeader">
			<span><table><tr><td valign='top'><!--img src='/images/blue-bullet.png' style='padding-top: 5px;padding-right: 5px;vertical-align: middle;' border='0'/--></td><td valign='top'> <a href='#lbl610'>What credit cards do you accept?</td></tr></table></span>
		</div><div class="accordioncontent" style="display:none;">
			<span><font face="Verdana"><table><tr><td valign='top' width='10'></td><td valign='top'>We accept Visa, MasterCard and American Express. We also accept PayPal.<br/><br/>Compared with all other payment types, paying by credit card or PayPal will ensure the fastest order processing. <br/><br/>Products will be delivered after your order has been confirmed and your credit card has been charged. Upon confirmation, products are delivered immediately via electronic software download.<br/></td></tr></table></br></font></span><table cellspacing="0" cellpadding="0">

			</table>
		</div><div class="accordionHeader">
			<span><table><tr><td valign='top'><!--img src='/images/blue-bullet.png' style='padding-top: 5px;padding-right: 5px;vertical-align: middle;' border='0'/--></td><td valign='top'> <a href='#lbl613'>How do I pay by check or money order?</td></tr></table></span>
		</div><div class="accordioncontent" style="display:none;">
			<span><font face="Verdana"><table><tr><td valign='top' width='10'></td><td valign='top'>Please send your check to our web sales department. <br/><br/>Attn: Web Sales<br/>Condusiv Technologies<br/>7590 N. Glenoaks Blvd.<br/>Burbank, CA 91504<br/><br/>To ensure that we can deposit your check/money order, please be sure to make the check/money order out to Condusiv Technologies.<br/><br/> It is also important that you enter the exact amount on your check/money order. This will ensure that your order is processed without delay.<br/><br/> If you are going to order by check/money order, please include the following information along with your check/money order:<br/><ul><li>	Your name, email and phone number</li><li>	Your physical mailing address (used to create your account)</li><li>	Product name(s), price and quantity</li></ul><br/><br/>Your software will be delivered via electronic software download after we have received and verified your check/money order. You should receive an email within 48 hours of payment receipt.<br/><br/>If you have any questions regarding placing an order with a check/money order, submit a <a href='http://www.condusiv.com/support/techsupport.aspx?cust=1'>Customer Service Request</a>.</td></tr></table></br></font></span><table cellspacing="0" cellpadding="0">

			</table>
		</div><div class="accordionHeader">
			<span><table><tr><td valign='top'><!--img src='/images/blue-bullet.png' style='padding-top: 5px;padding-right: 5px;vertical-align: middle;' border='0'/--></td><td valign='top'> <a href='#lbl614'>How do I pay for my order using PayPal?</td></tr></table></span>
		</div><div class="accordioncontent" style="display:none;">
			<span><font face="Verdana"><table><tr><td valign='top' width='10'></td><td valign='top'>Once you have selected the items you wish to purchase, simply select the "Check out with PayPal" option from the shopping cart and you will automatically be redirected to PayPal's website. You can then log in to PayPal as usual or set up a PayPal account to pay for your order. You will then be redirected back to condusiv.com to review and confirm your order. Please verify that your email address is correct before you confirm your order so your software gets sent to the correct email address.<br/><br />If you would like to use a different email than you are using for your PayPal account, you can modify the confirmation page by simply selecting Edit, then updating your email address,  selecting Save and then confirming your order.<br/>Once your order is confirmed, you will get an online receipt and an email receipt. Both receipts will include your Condusiv Account login information and a link to either download your software now or access your Condusiv Account to download your software.<br/><br/> All software purchased online is delivered via electronic software download. <br/></td></tr></table></br></font></span><table cellspacing="0" cellpadding="0">

			</table>
		</div><div class="accordionHeader">
			<span><table><tr><td valign='top'><!--img src='/images/blue-bullet.png' style='padding-top: 5px;padding-right: 5px;vertical-align: middle;' border='0'/--></td><td valign='top'> <a href='#lbl538'>What currencies do you accept?</td></tr></table></span>
		</div><div class="accordioncontent" style="display:none;">
			<span><font face="Verdana"><table><tr><td valign='top' width='10'></td><td valign='top'><p>Currently we accept US dollar, Canadian Dollar, Australian Dollar, Euro and British Pound Sterling.</p><p>You can still make a purchase online from anywhere in the world using your credit card or PayPal account. Your credit card company may charge you for any additional currency exchange rates incurred. 	</p></td></tr></table></br></font></span><table cellspacing="0" cellpadding="0">

			</table>
		</div><div class="accordionHeader">
			<span><table><tr><td valign='top'><!--img src='/images/blue-bullet.png' style='padding-top: 5px;padding-right: 5px;vertical-align: middle;' border='0'/--></td><td valign='top'> <a href='#lbl615'>How do I receive my purchase receipt or invoice?</td></tr></table></span>
		</div><div class="accordioncontent" style="display:none;">
			<span><font face="Verdana"><table><tr><td valign='top' width='10'></td><td valign='top'>If you purchased through the online store, you will get an online receipt and then will receive an email receipt. If you need an invoice for your order, please send a <a href="http://www.condusiv.com/support/techsupport.aspx?cust=1">Customer Service Request</a> with your order number. An invoice for your order will be issued only after payment is received.<br/><br/>For orders paid by check or money order, an invoice will be mailed to you after your payment is received and processed. <br/> </td></tr></table></br></font></span><table cellspacing="0" cellpadding="0">

			</table>
		</div><div class="accordionHeader">
			<span><table><tr><td valign='top'><!--img src='/images/blue-bullet.png' style='padding-top: 5px;padding-right: 5px;vertical-align: middle;' border='0'/--></td><td valign='top'> <a href='#lbl616'>What will I see on my credit/debit card statement for my order?</td></tr></table></span>
		</div><div class="accordioncontent" style="display:none;">
			<span><font face="Verdana"><table><tr><td valign='top' width='10'></td><td valign='top'>Any charge from Condusiv Technologies for products purchased will be displayed as "Condusiv Technologies" on your credit card or bank statement. <br/><br/>If you still have questions about a credit/debit card charge, submit a <a href='http://www.condusiv.com/support/techsupport.aspx?cust=1'>Customer Service Request</a>.</td></tr></table></br></font></span><table cellspacing="0" cellpadding="0">

			</table>
		</div><div class="accordionHeader">
			<span><table><tr><td valign='top'><!--img src='/images/blue-bullet.png' style='padding-top: 5px;padding-right: 5px;vertical-align: middle;' border='0'/--></td><td valign='top'> <a href='#lbl617'>Why was my payment declined?</td></tr></table></span>
		</div><div class="accordioncontent" style="display:none;">
			<span><font face="Verdana"><table><tr><td valign='top' width='10'></td><td valign='top'>Several reasons may have caused the payment for your order to be declined.<br/><br/><strong>Credit card payment:</strong> Recommended handlings for possible errors.<br/><br/>Error 12: The credit card was declined; please try using another credit card.<br/>Error 23: Invalid account number; please verify the credit card number.<br/>Error 24: Invalid expiration date; please verify the credit card expiration date.<br/>Error 1011: Please contact us for assistance with your order.<br/>Error 1002: Your shopping cart timed out, please close your browser and try again.<br/><br/>Furthermore, your information may have been entered incorrectly, or there may have been technical problems during the transmission of your data resulting in your order not having been paid. If you need assistance with your online order, please submit a <a href='http://www.condusiv.com/support/techsupport.aspx?cust=1'>Customer Service Request</a>. <br/><br/><strong>PayPal payment:</strong> Due to a lack of feedback from a third party, such as your bank, your payment could not be confirmed.<br/></td></tr></table></br></font></span><table cellspacing="0" cellpadding="0">

			</table>
		</div><div class="accordionHeader">
			<span><table><tr><td valign='top'><!--img src='/images/blue-bullet.png' style='padding-top: 5px;padding-right: 5px;vertical-align: middle;' border='0'/--></td><td valign='top'> <a href='#lbl619'>How can I cancel my order? </td></tr></table></span>
		</div><div class="accordioncontent" style="display:none;">
			<span><font face="Verdana"><table><tr><td valign='top' width='10'></td><td valign='top'>Condusiv Technologies stands behind its products 100%. If you are not completely satisfied with your software purchase, simply request a refund within 30 days of your purchase date for a full refund of the software purchase price. Complete the form below to request a refund.<br/><br/>If you forgot your order number, you can look it up in your <a href="http://www.condusiv.com/account">Condusiv Account</a>.<br/><br/>Please fill out the form below to request a refund:<br/><br/><input type='hidden' name='hdnEmail' value='service@executive.com' runat='server'><p>Full       Name : <input type='text' name='txtName' runat='server' Width='33' onChange='javascript:changed()'></p><p>Email Address : <input type='text' name='txtEmail' runat='server' Width='33'></p><p>Phone number : <input type='text' name='txtPhone' runat='server' Width='33'></p>     <p>Order Number : <input type='text' name='txtOrder' runat='server' Width='33'>     </p><p>Product(s) : <input type='text' name='txtProducts' runat='server' Width='33'></p>     <p>Reason for return : <input type='text' name='txtReason' runat='server' Width='33'></p>          <p>Comments : <input type='text' name='txtComments' runat='server' Width='33'></p> <p>Refund terms:          
<textarea name='agreement' rows="20" cols="75" readonly="true">
Software Intellectual Property Destruction 

This AGREEMENT (the "Agreement") is made and entered into by and between Condusiv Technologies, Inc., a California Corporation (hereinafter Condusiv Technologies) and ||Customer|| (hereinafter Customer).  The Customer agrees that the software was not received, or to take the necessary measures to delete and destroy the intellectual property described above and licensed to Customer for use under the terms of the Software License Agreement for the license or licenses purchased.

Condusiv Technologies shall refund the purchase price of the product to the Customer and report the product as "destroyed" or not received once the refund terms have been agreed to by the Customer and Condusiv Technologies has reviewed and accepted the refund request. Customer acknowledges that any continued use of the software product would constitute willful copyright infringement for which customer may be liable for civil damages of up to $100,000.</textarea></p>  <p><input name="chkconfirm" type="checkbox" onClick="enable();"> By checking this box you are agreeing to the refund terms.</p>       <p><input type='Button' disabled="false" onclick='check();' name='btnSubmitRefund' runat='server' value='Send a request to Customer Support' /><input type='hidden' name='hdnSubject' value='Refund Information' runat='server'>     </p></td></tr></table></br></font></span><table cellspacing="0" cellpadding="0">

			</table>
		</div>
	</div>
                <p>
                </p>
                    <br />
                    <br />
                <a name="delivery"></a>
                <span id="body_body_body_Label2"><h3>Product Delivery</h3></span>
                    &nbsp;
                <div id="body_body_body_Accordion2">
		<input type="hidden" name="ctl00$ctl00$ctl00$body$body$body$Accordion2_AccordionExtender_ClientState" id="body_body_body_Accordion2_AccordionExtender_ClientState" value="-1" /><div class="accordionHeader">
			<span><table><tr><td valign='top'><!--img src='/images/blue-bullet.png' style='padding-top: 5px;padding-right: 5px;vertical-align: middle;' border='0'/--></td><td valign='top'> <a href='#lbl620'>When will I receive my product?</td></tr></table></span>
		</div><div class="accordioncontent" style="display:none;">
			<span><font face="Verdana"><table><tr><td valign='top' width='10'></td><td valign='top'>All software purchased online is delivered via electronic software download immediately after order confirmation.<br/><br/>  Once your order in confirmed, you will get an online receipt and an email receipt. Both receipts will include your Condusiv Account login information and a link to either download your software now or access your Condusiv Account to download your software. <br/><br/>  All software purchased online is delivered via electronic software download. <br/></td></tr></table></br></font></span><table cellspacing="0" cellpadding="0">

			</table>
		</div><div class="accordionHeader">
			<span><table><tr><td valign='top'><!--img src='/images/blue-bullet.png' style='padding-top: 5px;padding-right: 5px;vertical-align: middle;' border='0'/--></td><td valign='top'> <a href='#lbl621'>What is your privacy policy?</td></tr></table></span>
		</div><div class="accordioncontent" style="display:none;">
			<span><font face="Verdana"><table><tr><td valign='top' width='10'></td><td valign='top'>Condusiv Technologies has taken strong measures to protect the security of your personal information. We take stringent precautions to protect your data from loss, misuse, unauthorized access or disclosure, alteration or destruction. We do not sell or give away information obtained from customers and prospective customers. View our <a href="http://www.condusiv.com/privacy">Privacy Policy</a>.</td></tr></table></br></font></span><table cellspacing="0" cellpadding="0">

			</table>
		</div><div class="accordionHeader">
			<span><table><tr><td valign='top'><!--img src='/images/blue-bullet.png' style='padding-top: 5px;padding-right: 5px;vertical-align: middle;' border='0'/--></td><td valign='top'> <a href='#lbl622'>What exactly will I receive if my software is delivered by e-mail?</td></tr></table></span>
		</div><div class="accordioncontent" style="display:none;">
			<span><font face="Verdana"><table><tr><td valign='top' width='10'></td><td valign='top'>You should receive an email with a link by which you can download an executable direct to your machine. You may also receive an email with instructions to log into your <a href="/account/">Condusiv Account</a>. In either case, you will be able to use these links to download and installation file direct to your system. </td></tr></table></br></font></span><table cellspacing="0" cellpadding="0">

			</table>
		</div><div class="accordionHeader">
			<span><table><tr><td valign='top'><!--img src='/images/blue-bullet.png' style='padding-top: 5px;padding-right: 5px;vertical-align: middle;' border='0'/--></td><td valign='top'> <a href='#lbl623'>How can I get a Backup CD?</td></tr></table></span>
		</div><div class="accordioncontent" style="display:none;">
			<span><font face="Verdana"><table><tr><td valign='top' width='10'></td><td valign='top'>Our software is now available exclusively via electronic software download through the online store. We are no longer selling CDs online. However, we do save a back-up copy of your purchased software in your <a href="http://www.condusiv.com/account">Condusiv Account</a> that we create for you at the time of your purchase. Just go to your Condusiv Account and login to re-download and install your software. You may also create your own back-up CD. The files that should be saved to a CD are <strong>TW30Diskeeper16EditionType.exe & EditionType.DAL</strong> where  EditionType may be Home, Professional, or Server. These files should have been downloaded and saved to a location that you specified.</td></tr></table></br></font></span><table cellspacing="0" cellpadding="0">

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                <p>
                </p>
                    <br />
                    <br />
                <a name="maint"></a>
                <span id="body_body_body_Label3"><h3>Maintenance/Upgrade Assurance</h3></span>
                    &nbsp;
                <div id="body_body_body_Accordion3">
		<input type="hidden" name="ctl00$ctl00$ctl00$body$body$body$Accordion3_AccordionExtender_ClientState" id="body_body_body_Accordion3_AccordionExtender_ClientState" value="-1" /><div class="accordionHeader">
			<span><table><tr><td valign='top'><!--img src='/images/blue-bullet.png' style='padding-top: 5px;padding-right: 5px;vertical-align: middle;' border='0'/--></td><td valign='top'> <a href='#lbl602'>How can I renew my maintenance agreement?</td></tr></table></span>
		</div><div class="accordioncontent" style="display:none;">
			<span><font face="Verdana"><table><tr><td valign='top' width='10'></td><td valign='top'><strong>Home Users:</strong> We offer Upgrade Assurance at checkout. If you did not purchase Upgrade Assurance with your license and would like to, please email <a href="mailto:info@condusiv.com"> info@condusiv.com</a>. See the next question for more information about Upgrade Assurance.<br/><br/>
<strong>Volume license customers:</strong> If you want to renew your maintenance or have questions regarding your maintenance, you can reach out to a sales representative at 800-829-6468 or email <a href="mailto:sales@condusiv.com"> sales@condusiv.com</a>.</td></tr></table></br></font></span><table cellspacing="0" cellpadding="0">

			</table>
		</div><div class="accordionHeader">
			<span><table><tr><td valign='top'><!--img src='/images/blue-bullet.png' style='padding-top: 5px;padding-right: 5px;vertical-align: middle;' border='0'/--></td><td valign='top'> <a href='#lbl555'>What is Upgrade Assurance?</td></tr></table></span>
		</div><div class="accordioncontent" style="display:none;">
			<span><font face="Verdana"><table><tr><td valign='top' width='10'></td><td valign='top'>Upgrade Assurance is a program for Condusiv Technologies customers that entitles them to free product updates and upgrades for 1 Year. Telephone technical support is not granted as part of the Upgrade Assurance program. You must <a href="http://www.condusiv.com/support/Techsupport.aspx">log a support request</a> or send an email to <a href="mailto:Support@condusiv.com">support@condusiv.com</a> or <a href="mailto:webmaster@condusiv.com">webmaster@condusiv.com</a>.</td></tr></table></br></font></span><table cellspacing="0" cellpadding="0">

			</table>
		</div><div class="accordionHeader">
			<span><table><tr><td valign='top'><!--img src='/images/blue-bullet.png' style='padding-top: 5px;padding-right: 5px;vertical-align: middle;' border='0'/--></td><td valign='top'> <a href='#lbl556'>Who can purchase Upgrade Assurance?</td></tr></table></span>
		</div><div class="accordioncontent" style="display:none;">
			<span><font face="Verdana"><table><tr><td valign='top' width='10'></td><td valign='top'>Diskeeper 15, 16 and 18 customers can select to purchase Upgrade Assurance at the time of their original purchases.</td></tr></table></br></font></span><table cellspacing="0" cellpadding="0">

			</table>
		</div><div class="accordionHeader">
			<span><table><tr><td valign='top'><!--img src='/images/blue-bullet.png' style='padding-top: 5px;padding-right: 5px;vertical-align: middle;' border='0'/--></td><td valign='top'> <a href='#lbl603'>Can Upgrade Assurance be renewed?</td></tr></table></span>
		</div><div class="accordioncontent" style="display:none;">
			<span><font face="Verdana"><table><tr><td valign='top' width='10'></td><td valign='top'>Yes. You can renew your Upgrade Assurance in 1 year increments. You will receive renewal reminder emails prior to your Upgrade Assurance expiration date.<br/><br/>If you need assistance renewing your Upgrade Assurance, please submit a <a href="http://www.condusiv.com/support/techsupport.aspx?cust=1">Customer Service Request</a> with the order number of your existing Upgrade Assurance. Please visit your <a href="http://www.condusiv.com/account">Condusiv Account</a> to retrieve your order number.</td></tr></table></br></font></span><table cellspacing="0" cellpadding="0">

			</table>
		</div><div class="accordionHeader">
			<span><table><tr><td valign='top'><!--img src='/images/blue-bullet.png' style='padding-top: 5px;padding-right: 5px;vertical-align: middle;' border='0'/--></td><td valign='top'> <a href='#lbl606'>How will I know when my Upgrade Assurance needs to be renewed?</td></tr></table></span>
		</div><div class="accordioncontent" style="display:none;">
			<span><font face="Verdana"><table><tr><td valign='top' width='10'></td><td valign='top'>Your Upgrade Assurance expiration date will be listed in your Condusiv Account so you can verify this date and renew your Upgrade Assurance at any time. You will also receive email renewal reminders prior to your Upgrade Assurance expiration date.<br/><br/> If you need assistance renewing your Upgrade Assurance, please submit a customer <a href="http://www.condusiv.com/support/techsupport.aspx?cust=1">support request</a> with the order number of your existing Upgrade Assurance. Please visit your <a href="http://www.condusiv.com/account">Condusiv Account</a> to retrieve your order number.</td></tr></table></br></font></span><table cellspacing="0" cellpadding="0">

			</table>
		</div><div class="accordionHeader">
			<span><table><tr><td valign='top'><!--img src='/images/blue-bullet.png' style='padding-top: 5px;padding-right: 5px;vertical-align: middle;' border='0'/--></td><td valign='top'> <a href='#lbl561'>What happens if my Upgrade Assurance expires?</td></tr></table></span>
		</div><div class="accordioncontent" style="display:none;">
			<span><font face="Verdana"><table><tr><td valign='top' width='10'></td><td valign='top'>If your Upgrade Assurance expires, you will not be able to renew your Upgrade Assurance. Once your Upgrade Assurance expires, you will need to purchase an Upgrade to the latest edition of your software in order to again qualify for Upgrade Assurance.</td></tr></table></br></font></span><table cellspacing="0" cellpadding="0">

			</table>
		</div><div class="accordionHeader">
			<span><table><tr><td valign='top'><!--img src='/images/blue-bullet.png' style='padding-top: 5px;padding-right: 5px;vertical-align: middle;' border='0'/--></td><td valign='top'> <a href='#lbl574'>If I am a Volume License user, can I purchase maintenance?</td></tr></table></span>
		</div><div class="accordioncontent" style="display:none;">
			<span><font face="Verdana"><table><tr><td valign='top' width='10'></td><td valign='top'>Maintenance is still being offered for our Volume License customers. For more information, <a href="/purchase/softwaremaintenance.aspx">click here</a>.<br/><br/>If you have any questions regarding the Condusiv Technologies Volume Licensing Maintenance Program you can also contact a Condusiv Technologies sales representative at 800-829-6468.</td></tr></table></br></font></span><table cellspacing="0" cellpadding="0">

			</table>
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                <p>
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                    <br />
                    <br />
                <a name="security"></a>
                <span id="body_body_body_Label4"><h3>Data Protection and Security</h3></span>
                    &nbsp;
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			<span><table><tr><td valign='top'><!--img src='/images/blue-bullet.png' style='padding-top: 5px;padding-right: 5px;vertical-align: middle;' border='0'/--></td><td valign='top'> <a href='#lbl612'>How secure is the order process?</td></tr></table></span>
		</div><div class="accordioncontent" style="display:none;">
			<span><font face="Verdana"><table><tr><td valign='top' width='10'></td><td valign='top'>We use an industry standard encryption to secure all of your personal and billing information.<br /><br />All of the data entered on the protected pages is encrypted using the SSL (Secure Socket Layer) protocol. You can tell that SSL is activated if you see a lock to the right of the URL in Internet Explorer and to the left in Google Chrome. In Mozilla Firefox, if you hover over “condusiv.com” to the left of the URL the security verification will show. You can also tell that the page is protected if the URL displayed in the address bar begins with "https:".</td></tr></table></br></font></span><table cellspacing="0" cellpadding="0">

			</table>
		</div><div class="accordionHeader">
			<span><table><tr><td valign='top'><!--img src='/images/blue-bullet.png' style='padding-top: 5px;padding-right: 5px;vertical-align: middle;' border='0'/--></td><td valign='top'> <a href='#lbl564'>What is your privacy policy?</td></tr></table></span>
		</div><div class="accordioncontent" style="display:none;">
			<span><font face="Verdana"><table><tr><td valign='top' width='10'></td><td valign='top'>Condusiv Technologies has taken strong measures to protect the security of your personal information. We take stringent precautions to protect your data from loss, misuse, unauthorized access or disclosure, alteration or destruction. We do not sell or give away information obtained from customers and prospective customers. View our <a href="http://www.condusiv.com/privacy">Privacy Policy</a>.</td></tr></table></br></font></span><table cellspacing="0" cellpadding="0">

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