A Quick How-To On Ordering from the KHL Online Store

2011-10-21T15:20:00.000-07:00

Well, I successfully placed my order for Lokomotiv memorial product from the KHL's online store, and as the site is only available in Russian, I thought I would put together a walk-through to help out anyone else who may want to be placing an order (note that items are currently sold out, and as per Dmitry Chesnokov, more product is being made available).

The Russian e-commerce system is a little bit different that what you may be used to in North America. Here, you provide your payment details at the time your order is placed. On the KHL site, you need to place your order, and then wait for it to be confirmed (I placed my order on the 19th at around 9:45am, and received confirmation at request for payment at 4:45am on the 21st).

If you have any questions, you can Tweet me at @LexieJovanovski or email me and I will do what I can to help you out!

THE ORDERING PROCESS

Step One: Choose Your Item

Click on the photo of the item that you want to purchase.

Step Two: Select Amount

Click the shopping cart to select the number of items that you want.

Step Three: Add To Your Cart

Select the number of items that you want. You will have three options at this point: purchase, recalculate your cart, or remove your items. I purchased two scarves, so I updated the quantity to 2 and clicked recalculate. Please note that you are required to place an order of a minimum of 500 rubles.

Step Four: Finding Your Shopping Cart

After you click "purchase," you will be taken to the above screen. At this point, you can go back to the home page to purchase more items, or you can check out. For the purpose of this tutorial, we will check out. Click on your shopping cart where indicated.

Step Five: Checking Out

The pop-up window with your shopping cart will come back up. At this point, you have the option of recalculating your order with updated quantities, or removing unwanted items. Click the bottom option to Check Out.

Step Six: Create Your Account

You are required to have an account to shop at the KHL online store. Click on the bottom blue button to create your account.

Step Seven: Agreeing To Website Terms

Click the left dot to indicate that you agree to the terms of the website, and then click on the blue button to submit your selection.

Step Eight: Creating Your Account

Enter your name, email address, and choose a password. Click on the option indicating that you reside outside of Russia, and then click the blue button to submit your information.

You will then receive an email confirming your account registration.

Step Nine: Filling In Your Order Information

At this point, you will need to fill in your shipping information, as well as indicate the method you want to pay. The first drop down box indicates shipping method. I'm not really sure the difference between the two options, so I chose the standard mail post. I'm guessing that the second option is the Russian version of Purolator or FedEx, but as the parcel is travelling internationally, I couldn't say if it would arrive much sooner if you chose the courier over the postal system. UPDATE: @nickynicky9door has let me know it costs 2500 rubles (around $80CAD) to ship via EMS. Apparently it is just the express version of their mail system.

The second drop down box indicates your chosen method of payment. Please choose the Visa/Mastercard option.

Step 10: Confirming Your Order

Click the blue button to confirm your order.

After you confirm, you will be taken to the above page. This page shows the amount you have placed without shipping costs. Shipping costs will be confirmed when you are contacted to provide your credit card number.

Step 11: Re-Confirming Your Order

Once you confirm your order on the KHL website, you will be sent an email confirmation with two links. The first link will confirm your order, and the second link will cancel it.

Once you confirm your order, you will recieve an email notification confirming this. The email states that processing takes 1-3 business days, and that if you live outside of Russia, you will be required to pay before your order is finalized.

THE PAYMENT PROCESS

Step One: Order Processing Confirmation & Request For Payment

You will receive two emails from the store. The first (above) confirms that your order has been received and processed by the store staff.

The second email contains three links that take you to payment processing sites. Please be sure to click the Visa/Mastercard link.

Step Two: Entering Your Billing Information

Click the drop down box to select your method of payment.

In the boxes below the drop-down, you will need to enter the following:

• email address

• phone number (include country code prefix)

• billing address, including country.

• Last name as on card

• First name as on card

Click on the grey button to submit your information

(My apologies for the resolution of this photo. I was unable to go back and take another screen shot)

Step Three: Entering Your Credit Card Information

Enter your credit card number, the CCV (security) number that can be found on the back of your card, the name on the card, and your expiry date, and press the grey button to submit.

At this point, you may get a message saying that the data is encrypted, but the connection is not secure. The website itself is secure, so I am not sure why this message came up (to be fair, I have also received this message before when logging on to the Capital One website, so I was not too worried). I clicked continue, and was taken to the below page, which is confirmation of payment.

Shipping

Update, October 24th: I just received notification that my order has been moved to the "paid" status. I have yet to receive notification that the item has shipped, but once I do, I will provide an update.

Update, October 25th: This morning, I received an email letting me know that my order has shipped. I chose the slower service, so I did not receive a tracking number, so fingers crossed that it has a speedy trip over the Pacific!

Confessions Of A Russian Shopaholic

A Quick How-To On Ordering from the KHL Online Store