Location: Markham, Ontario

The company is a dedicated business Internet communications companies, serving customers across the country.  Our core capability is our ability to deliver coast to coast connectivity as one vendor. Our customers appreciate our commitment to being Always on Service and we are passionately dedicated to delivering exceptional value and operational excellence in every aspect of our business. 

We provide businesses with a comprehensive range of IP-based data communications services including the largest on-net DSL footprint across Canada and the United States. With leading edge cloud services to our customers including hosting cloud servers, hosted private clouds, managed servers and hosted MS- Exchange

Position Summary

Reporting to the Vice President Sales, the Sales Leader, Toronto will coach and develop performance of all Sales Executives and their support functions based from our Markham, Ontario office.  You will be required to oversee and all sales activities, direct a sales team, set goals, and provide leadership towards the achievement of maximum profitability and growth in lines with the company vision and values.

The Sales Leader will be responsible for establishing plans and strategies to expand the customer base in Ontario and Quebec and will contribute to the development of training and educational programs for customers and sales representatives alike.

This role also provides site leadership for a number of staff with reporting lines back to the Vancouver office.  There are day to day decisions required for the functioning of the office that will fall within the remit of the incumbent.

Responsibilities

Lead the Toronto sales team to achieve or exceed quarterly sales and revenue targets for the company products and services by:

• Managing and supporting approximately 10 sales team members by developing their abilities to proactively prospect assigned territory and customer base, and establishing trusting relationships with team members and customers  
• Proven success in coaching a winning sales team to diagnose customer needs and collaborate with internal product and operations staff to develop a potential solution resulting in overachievement of quota by the team on a consistent basis.
• Experienced coach of direct sales professionals gaining access to decision-makers, positioning proof, ROI and the total solution, negotiating a win-win, following up to ensure customer success
• Nurturing relationships with existing and prospective client accounts at all levels of management
• Identifying priorities, issue, and challenges and applying planning skills to achieve results
• Working cooperatively and effectively with fellow sales team members and clients

Skills and Experience Required

• 10+ years of successful corporate sales leadership in the B2BInformation Technology, Advanced Hosting, Cloud Computing, Internet, and/ or Communications Industries in Canada
• Demonstrated success inleading a team of senior sales representatives and coaching them to hunt for new business and build relationships within existing customer base.
  • Experience in selling connectivity, cloud computing, private networks, and/or hosted applications to the Medium-sized and multi-location Business Market a must
  • Understanding of the Internet and the business drivers related to Internet-based solutions and services, such as DSL, VPNs, and firewalls
  • Proven ability to develop effective industry focused selling campaigns
  • Excellent verbal and written communication skills and passion to create win-win situations for partners and clients
  • A university degree, or equivalent work experience
  • Ability to thrive in a challenging, demanding and rapidly changing environment without close supervision 
  • Build trust, value others and demonstrate high level of professionalism and integrity  
  • Goal oriented, with a proven history of meeting or exceeding sales and other personal and professional goals
  • Demonstrated combination of creative, technical and analytical skills that have provided innovative and flexible solutions for prior customers
  • Dedication to the creation and maintenance of a collaborative team environment
  • Proficiency in MS Word, Excel and CRM software coupled with the ability to write high quality winning sales proposals

The company has built a significant practice over the past 15 years in the areas of Imaging, Document Management, Business Process Optimization, Workflow and Integration, and Custom Development. We are a successful organization, in northeast Toronto, selling directly and with our channel partners throughout North America,

We are passionately committed to the success of our customers and we work hard to build a long term trusted relationship. We deliver what we promise and create value in the process.

With the strong backing of our clients in the Transportation, Healthcare, Education, Insurance and Financial Services sectors, the potential for the growth of sales of our solutions within the North American market is significant. Our long term customer relationships and high customer satisfaction are key competitive advantages in selling new clients. Our products are respected in the marketplace and generate a positive ROI for clients in less than a year.

The Position We are looking for a professional software developer to expand our team. It is a full time development position in a fast paced team environment, working with the latest technologies to deliver solutions to our clients.

The successful candidate will have a commitment to learning and advancing their skills, keeping abreast of new technologies, methodologies, and trends within software development, as well as meeting the following demonstrable skills:

Mandatory skills

§ Solid Visual Studio .Net skills

§ Good written and spoken English

§ Solid database experience with MS SQL or similar

Desirable skills

§ ASP.NET

§ Various Windows Workflow and WPF technologies

§ University degree or equiv. diploma

Responsibilities

§ Use solid knowledge of advanced programming techniques and skills to create complex software solutions

§ Design, code and test various application modules

§ Assist with customer facing support on modules where necessary

Suggested Experience

§ Demonstrable skills and REAL WORLD experience designing, coding, testing, and troubleshooting applications

The company has built a significant practice over the past 15 years in the areas of Imaging, Document Management, Business Process Optimization, Workflow and Integration, and Custom Development. We are a successful organization, located in Toronto, selling directly and with our channel partners throughout North America,

We are passionately committed to the success of our customers and we work hard to build a long term trusted relationship. We deliver what we promise and create value in the process.

With the strong backing of our clients in the Transportation, Healthcare, Education, Insurance and Financial Services sectors, the potential for the growth of sales of our solutions within the North American market is significant. Our long term customer relationships and high customer satisfaction are key competitive advantages in selling new clients. Our products are respected in the marketplace and generate a positive ROI for clients in less than a year.

With Ontario healthcare under increasing pressure to increase accountability and visibility,

The Position

We are recruiting an Implementation Specialist, to work out of our Toronto office, who is passionate about technology and a strong advocate of imaging, document management and workflow solutions. The individual we want is a self-starter who is committed to customer satisfaction, problem solving and time management and is eager to apply their knowledge to real business solutions for their customers that create immediate value.

Requirements

§ 3+ years’ experience, delivering successful technology solutions that include both software product and implementation services

§ Demonstrable skills in problem solving and multi-tasking

§ Written and verbal English language skills

§ Ability to travel to client sites (occasionally).

§ Proven ability to execute implementation projects to achieve the best possible result for the client and the organization.

Experience with the following:

§ SQL 2005/2008 or similar databases

§ Windows Server 2003/2008

§ IIS, Windows 7, Microsoft Active Directory, Networking

§ X64 platform and Com+

POSITION: Sales Representative

Responsibilities include:
• Sales (customer) visits and exhibiting at tradeshows within Canada
• Marketing activities
• Price quotes
• Effectively handling customer complaints with the emphasis on customer satisfaction, including any necessary recalls
• Provide technical and regulatory support for our diagnostic products
• Other duties that may be reasonably required
The ideal candidate should have a University degree in Immunology or related scientific field. Practical lab experience in histology, hematology, virology, biochemistry and/or molecular biology would be advantageous. We are looking for an outgoing and motivated individual that is highly organized, able to multitask and pay particular attention to detail. They must also be dependable, efficient, and able to meet deadlines under pressure.
Previous customer service/sales experience, regulatory experience and the ability to speak French are definite assets.

The Organization
The company has built a significant practice over the past 15 years in the areas of Imaging, Document Management, Business Process Optimization, Workflow and Integration, and Custom Development. We are a successful organization, located in Toronto, selling directly and with our channel partners throughout North America.

We are passionately committed to the success of our customers and we work hard to build a long term trusted relationship. We deliver what we promise and create value in the process.

With the strong backing of our clients in the Transportation, Healthcare, Education, Insurance and Financial Services sectors, the potential for the growth of sales of our solutions within the North American market is significant. Our long term customer relationships and high customer satisfaction are key competitive advantages in selling new clients. Our products are respected in the marketplace and generate a positive ROI for clients in less than a year.

With Ontario healthcare under increasing pressure to increase accountability and visibility,

The Position

We are looking for a Help Desk Analyst to work out of our Toronto office. This is a full time, customer facing position in a fast paced, hands on, team environment. You will be working with the latest technologies to deliver solutions to our clients. Successful candidates will have a commitment to excellent customer interaction,

The Company is committed to internal personnel development and promotion. This role provides an entry point into the company and affords the candidate an opportunity to progressively advance into areas of customer support, professional services and project management.
Requirements

• A minimum of 1 year REAL WORLD experience
• Strong written and spoken English skills
• Ability to “think on your feet”, understand the issues that the client is expressing
• Demonstrable skills and interest in problem solving in a multi-tasking environment
• Relevant industry experience with Enterprise Level Application Software
• Ongoing dedication to learning and advancing skills

Experience with some or all of the following:

• SQL 2005/2008 or similar databases
• Windows Server 2003/2008 configuration & management skills
• IIS, Windows 7, Microsoft Active Directory, Networking
• X64 platform and Com+

CONTACT: CONNECT SEARCH CONSULTANTS INC.

Rob Flicht 416 889 9444 rob@connecthire.com

Department / Location: Head Office

Summary: This position actively contributes to the success of the organization through merchandise selection, assortment planning, the implementation of marketing plans and the evaluation of results in order to ensure that all product and planned profit goals are achieved through the conscientious application of our company’s standards to achieve our mission statement.

Essential Functions:

• This position is responsible for achieving sales goals by ensuring that all stores have an appropriate selection of merchandise in sufficient quantities;
• Promotes the company’s House Philosophy consistently in all aspects of the business;
• Prepares and administers assortment plans of selection, of timing of deliveries, of promotional product based on projected sales volumes, sales history and individual store needs including needs due to season, weather, special events and sales etc.;
• Analyzes sales, plans and budgets to purchase product offerings for each season to maximize profit margin;
• Communicates with vendors to view product, write orders, reorder basics as necessary, negotiate terms and discounts and follow up on and solve issues with shipping, accounting, faulty merchandise etc.;
• Writes P.O.’s, ensures input into internal merchandising system, checks P.O.’s prior to sending to vendor;
• Prioritizes and ensures proper distribution, correct pricing, expert merchandising, and correct marketing strategies for all sku’s;
• Communicates and visits with stores on a regular basis and cultivates a two way flow of information regarding product information, customer needs, follow up to “hot and cold” sheets, inventories, etc.;
• Strategizes with marketing and merchandising to maximize sales and promotions including assistance with ad listings, co-op ads etc.;
• Actively participates with training every season through photo books, product knowledge sessions regarding merchandise, key trends, influences and reasons for selection, etc.;
• Maintains maximum gross margin dollars by successfully understanding mark-up margin concept, controlling mark downs etc.;
• Control of payment terms/ delivery dates/ etc.;
• Demonstrates superior win-win negotiation techniques;
• Prepares various reports as required;
• Performs other related duties as required.

Specific Skill Requirements:

• 5 – 7 years of progressive retail experience
• Equivalent of post-secondary degree or diploma in a business related discipline
• Understanding and identifying with the basic goals of our company
• Excellent communication skills; able to communicate effectively at all levels; with tact and diplomacy
• Ability to short-term and long-range plan
• Ability to make product selections months prior to season
• Understanding the impact of competitive and economic trends
• Ability to understand and identify with the basic goals of the organization
• Thinking of creative ideas and innovative actions: seeing fresh, resourceful solutions
• Taking the initiative as opportunities arise, willing to take risks
• Making decisions under the pressure of time
• Demonstrated competence with PC software programs (Excel, Word, etc.)
• Being proficient in the use of all internal merchandising and planning systems
• Superior commodity knowledge
• Above average negotiating skills
• Ability to read and understand all relevant financial documents i.e. operating statements
• Superior analytical and mathematical abilities

Key Functions:

1. Vendor negotiations, market resourcing
2. Analysing results, distribution of merchandise
3. General communications with stores and vendors
4. Planning and budgeting
5. Travelling

Environmental Elements:

• An absorbing job, think about work on own time, work at home
• Work closely with others
• Considerable creativity and innovation required
• Others are highly dependent on this job for their results
• High visibility of results to upper management
• Work requires fast pace, tight deadlines, high pressure
• Work as part of a team
• Working hours are flexible and can be long, overtime is common
• High risk, high challenge
• Work changes frequently – lots of surprises
• Work area is open concept, high activity, many co-workers
• Store visits are required on a regular basis

Accountability/Position Summary:
The Sales Account Manager is responsible for achieving and exceeding targeted revenue to increase and maintain overall profitability. Through ongoing interaction with clients, the Sales Account Manager plans and implements effective sales strategies and manages the sales cycle in order to build new business and maintain current business opportunities throughout the client enterprise.

Key Responsibilities:

• Achievement of Sales revenue targets – monthly recurring revenue and monthly bookings
• Development and execution of a strategic account plan
• Establishing trust and build loyalty with key influencers and decision-makers to build solid relationships
• Converting prospects into customers

Specific Functional/Technical Knowledge and Skills:

• High-level ability to manage all aspects of the sales cycle
• Thorough knowledge and understanding of telecommunications products and services
• Respond to RFP/RFI requests from client organizations

Other Skills/Competencies/Attributes:

• A successful track record in over-quota achievement
• Demonstrated ability to develop, build and maintain relationships both externally and internally
• Ability to analyze complex problems or situations and develop effective solutions or course of actions
• Ability to present and/or demonstrate various solutions to clients
• Great degree of motivation and professionalism – An extremely goal-oriented attitude
• Expert negotiation skills
• Ability to work well independently and within a team environment
• Expert use of all available desktop tools, including Office, Excel, PowerPoint
• Experience selling telecommunication solutions is preferred
• Adaptable and able to thrive in a continually changing and competitive environment

The Senior Product Manager is responsible for driving the lifecycle of the product from a business perspective. The Senior Product Manager will be the product champion and key facilitator in dealing with internal and external stakeholders. The role is also responsible for developing product that fulfill strategic initiatives, while managing vendor and sales relationships to deliver on time.

EDUCATION:

University Degree or College Diploma in business or other relevant discipline

EXPERIENCE:

• Minimum 5 to 7 years of experience in product marketing and telecommunications.
• Some experience in the B to B marketplace is preferred.

COMPETENCIES:

• Launched successful data services.
• Accountability for revenue and contribution.
• Ability to grasp technical concepts and details.
• Ability to handle multiple projects concurrently.
• Solid business acumen.
• Thorough knowledge of marketing principles, business decision-making techniques, business processes, telecommunications industry dynamics and business market competition.
• Solid experience in strategic planning and execution practices.
• Knowledge and understanding of data network products (Thernet, VoIP, Storage, Security, WDM and Internet).
• Strong interpersonal, communication and teaming skills.
• Strong analytical, problem solving, facilitation, and conflict resolution skills within a culturally diverse multi-location work environment.
• Experienced in effectively coordinating and planning multiple projects, executing multiple tasks simultaneously and efficiently while working with conflicting priorities in a fast-paced environment.
• Detail oriented, accurate and thorough with highly organized and exceptional administration skills.
• Proven planning skills with the ability to “think outside the box” and see the “big picture” impact of decisions/actions.
• Exercises judgment and uses discretion with highly confidential materials.
• Demonstrated relationship management skills coupled with a high level of professionalism.
• Team player with solid interpersonal skills combined with a winning customer service attitude.

Key Responsibilities

This position has two key components:

1. Develop product strategies (roadmap) based on changing competition, economy and the regulatory environment to exploit new opportunities or counteract threats:

• Market research and competitive intelligence.
• Identifying technology trends.
• Full lifecycle product management including: technology roadmap for your portfolio of products pricing strategy to achieve business unit and organizational financial objectives; performance analysis and tracking (revenue, expense, margins).
• Sales training and services collateral.
• Product positioning and value proposition.
• Revenue assurance.
• Product quoting/ordering process.

2. Regularly evaluate existing products to ensure that they remain profitable, competitive and current.

• Use product change policy/process and non-standard requests process to evaluate changes and ensure profitability of product portfolio.
• Maintain marketing aspects of Company OSS system (pricing tables, products, and customer satisfaction metrics).
• Assist sales force to ensure the development and growth of portfolio including: special pricing, customer proposals, ongoing training, customer site visits
• Identify, plan and execute key operational improvements to enhance end-customer experience within the product set
• Identify, plan and execute key sales enablement improvements to embrace the sales channel’s ability to successfully position the product set establish targets for growth and retention and product plans for achieving objectives; keep product information sources up to date and update channels on product/competitive developments
• Support Sales to identify opportunities and close deals
• Establish pricing and profitability targets and increase product capability and availability
• Develop/modify strategies that will optimize profitable growth; develop appropriate solutions and drive costs out of the business.

SPECIAL REQUIREMENTS:

This position requires the incumbent to undergo a Criminal Records Check and submit a Canadian Police Clearance Certificate.