Consequence of Leadership

Are you a micro-manager?

2012-02-05T10:40:00.003-07:00

The art of micro-managing is a delimiting and demoralizing force. I am sure you have heard this term, and may be a victim of it [micro-management] – past or present - but what if you are one; a micro-manager? Here is a telltale sign:

If your communication, written and oral, is so complete (all aspects covered - who, what, when where, why & how - every "i" dotted, every "t" crossed – essentially nothing left to work out so that your managers could simply forward or repeat without amendment or addition) you are likely a micro-manager.

Great leaders make themselves redundant. If you have made your managers redundant – you are a micro-manager.

Inventories can by managed but people must be led; Ross Perot

There is good news for the micro-manager: massive cost savings.

Huh?

You can pay your managers a fraction of the salary because you no longer need them to think (you do all the thinking around here). Even better yet, if you are really good at micro-managing, you can get rid of them altogether and just communicate directly with the front line. The problem for organizations is that when the micro-manager leaves - and everyone eventually leaves – no one knows what to do.

Tell the people what to do and not how to do it and let them surprise you with their ingenuity; G.S. Patton.

Consideration

2012-01-22T09:07:00.003-07:00

Contrary to, what seems to be, popular belief – the world (earth) revolves around the sun – not you - not me.

The vast majority of problems, in business, leadership, public policy - the world - are rooted in the absence of consideration. At some level we do understand this; consider the Charter of rights and Freedoms (Canada) Constitution (United States), both created in an attempt to ensure that basic rights are protected, in other words, to be "considerate" of all. The problem is that many use these rights in acts that are completely inconsiderate of others, which I suppose, proves the point that we can't force or legislate consideration. This [consideration] has to come from within every individual.

The greatest cause of driving accidents is not speed or alcohol use as is commonly touted, but rather a lack of consideration among drivers. A signal light is to advise other drivers who are near to you that you are about to make a lane change. This is basic consideration. If a driver is in the left hand lane (fast lane in North America), and another driver – driving faster - wants to get by you, why not move out of the way? Those who run red lights, text or talk on the cell phone while driving clearly don't care about anyone else.

Consideration is absent among those who drive personal vehicles that are so loud that we can hear them within seven kilometers (four miles). Why do we require noise bylaws that restrict noise levels at certain times of the day? Shouldn't this [be quiet while others are trying to sleep] be obvious? We even have signs that instruct dog owners to pick up their dog's crap. Why is this [signs] even necessary if we were considerate of others?

Self-centeredness is the root of all evil. Every crime committed can be traced back to the root of self-centeredness. If people thought of someone else, other than themselves, when they were about to steal, kill, lie, cheat, etc., they likely would not.

Think about the greatest leader your path has crossed; are they generally more considerate? Now consider the level of thoughtfulness toward others among the leader (s) whom you would not aspire to model.

Great leaders are considerate.

Critical Thinking

2011-12-04T10:35:00.003-07:00

The bag of cat food reads "new improved taste – your cats will love." How do they know that? Do cats even have a sense of taste?

Some say that the arctic ice cap is melting and will cause the sea levels to rise. However, when the ice in a beverage glass melts the liquid does not overflow. Reason: the level of water rises when the ice is put into the glass – it's called displacement as described in the law of buoyancy – which most learn in grade 6 science. Therefore, if all this ice floating in water has already displaced its weight, why will the sea levels rise if it melts? And yes, the ice is floating in water – there is no land on the top of the globe. Besides, how would you get sea ice on land?

It is irresponsible not to question. Some are educated beyond intelligence and common sense and lose sight of the basic truths. I actually presented the facts outlined above to an environmental scientist and stumped him. He had never considered this (and I am not referring to my new cat food).

Coca cola has declared that they will be donating money to help the Polar bears. Has the recession impacted the bears? Seriously, what will that money be used for? Supplying food would destroy them as they would lose their natural instinct to hunt on their own. If melting ice is endangering them, I don't think money can make the necessary ice required. Why do we think that the Polar bears are in trouble in the first place? Is this from the same people that declare sea levels will rise with melting ice? A five-minute fact check reveals the following: Polar bear populations have risen worldwide from 5,000 in 1950 to somewhere between 20,000 & 25,000 today, despite the hundreds killed every year through hunting. How does that translate into "Polar bears are in trouble?"

Common sense isn't all that common any more. It's not like there is a lack of information in today's world, but people generally believe what they hear on the six o'clock news without question. This kind of blind obedience has resulted in horrendous outcomes: such as communism in the former Soviet Union and the holocaust, which combined have been responsible for the murder of over 100 million people.

There is one source of the truth – it is not relative or situational. We used the think the world is flat. We used to think that certain races were inferior. We used to think we were heading into an ice age. What we believe determines how we act. Therefore, we must ensure that what we believe is true.

Accurate facts cannot be denied. Everyone has an opinion, but opinions are like noses – everyone has one and they usually have a couple of holes in them. Consider all points of view. Debate is one of the best methods to hear other opinions and points of view. Be skeptical. Be suspicious. Especially, If there is a reluctance to debate or back up opinions with facts.

The problems of the past could have been avoided if individuals sought after the truth. Future problems will be prevented with the same approach.

We all have a responsibility to question.

Refreshing Honesty

2011-11-20T09:17:00.002-07:00

I have been watching the X Factor series on TV (similar idea to the American Idol) with Simon Cowell as one of the judges. Simon Cowell is well known for his blunt and controversial criticisms – he says it the way he sees it and based on his comments I can't image that he holds anything back.

It's actually quite refreshing; someone who is completely honest and says what he means and means what he says. There is no political correctness in this guy whatsoever. Everyone knows where they stand with him.

He is generally not even nice about it, no sugar coating. I imagine most people think he is harsh, mean, and perhaps rude.

Question: What is worse?

Lying and deceiving someone by telling them what they want to hear rather than what you really think?

Or,

Being completely honest and saying what you really think in an effort to help?

There are four judges on this television show, but it is clear that Simon Cowell is the most respected. We especially wait to hear his opinion above the other three, regardless of how harsh it may come across, because we know that it will be an honest opinion. Society is craving honesty in communication.

The first step to encouraging honesty is to accept and understand one simple fact: Having hurt feelings is a choice.

Blame – A Destructive Force

2011-11-05T10:07:00.003-06:00

Blaming everything and everyone else is a reality that is literally destroying societies.

Failing to pass a test is the fault of the test, the teacher or the school.
A speeding ticket is somehow the fault of either the police or the limit sign not placed in a convenient enough location to see in the short spurts of time the driver is looking up between text messages.
"Occupiers" have camped out in cities all over North America blaming the rich for all the problems in the world.
People are offended because someone said something that "offended" them.
Poor business results are due to the recession, the system, competition or the government.
The criminal commits crimes because of their upbringing, race, colour or perceived disadvantages they have had in life.

When we levy blame (accountability) against someone else, it tends to abdicate all responsibility for doing anything to solve the issue. This renders people powerless – it creates victims, which shuts down ingenuity, suppresses creativity and smothers progress.

When my kids were very young I was not concerned when they would blame their sister or their toy for being upset, because I knew they would grow out of it. But really, what do you say to a person that is vibrating with contempt for the police because they were introduced to the effects of pepper spray after hurling rocks, bottles and Molotov cocktails at them? How do you respond to a businessperson that blames all of their problems on everything and everyone else?

The right response / approach / attitude is to consider what my part is in this situation. Instead of blaming someone else for my problems, what if I ask myself what I may have done / currently doing / not doing to cause this problem and what or how can I take action to resolve it. If I accept responsibility for my own problems, not only will I avoid repeating, I am most likely to take productive action to change them. (Notice the emphasis on first person in the preceding two sentences).

Whining is not taking action. Forcing others to solve your problems is not taking action. Positive leadership takes action that is constructive – never destructive.

Blaming others is a waste of energy and creates powerless victims. Looking in the mirror for accountability and action will cause you to enjoy great success.

Now, if you feel contempt for me because of the feeling of guilt you have after reading this . . . you might have a blame problem.

Larger than life

2011-09-05T09:38:00.003-06:00

Jack Layton's (leader of the Canadian New Democrat Party), recent passing – a victim of cancer – was a shock to many Canadians. Regardless of your opinion of Jack's politics / methods, it is difficult to argue with the fact that he was effective. Jack was extremely focused, energetic and charismatic and his leadership in the most recent federal election won his party their highest number of seats on record.

However, in retrospect, the vast majority of votes were for Jack Layton and not necessarily for the NDP party or their platform. In certain ridings, individuals were elected that were unknown to voters and completely absent during the campaign. This voting "fever" was termed "orange crush," because orange is the party's official colour. In the riding that I live – a majority conservative riding – I noticed an extremely large sign on a resident's lawn for Jack Layton. The irony is that in Canada, we don't vote for the leader, we vote for the specific MP (member of Parliament) and the party that wins the most seats forms government. In essence, NDP voters put all their hope on one man – Jack Layton.

The problem with this is that Jack Layton was the NDP party / the NDP party was Jack Layton. His passing leaves a gigantic vacuum. Jack was larger than life and there is no one that can fill the void left by his passing.

If the leader is "it," the one with the all ideas, all the energy, all the solutions and fails to mentor others to become like them and eventually be them; the reign of their organization is finite.

Leaders must work to become irrelevant.

Should others follow your lead?

2011-07-29T10:47:00.002-06:00

Should others follow you? Is your leadership worth following? If the world acted and did as you do, would the world be a better place?

Consider the example you set for your family, particularly your kids. Would you be proud if they acted the same as you?

Reflect on your driving habits; do they exemplify what you would like to see in other drivers?

The greatest leaders are not those that are the loudest, who stand out among the crowd with grandiose personalities, but rather the meek, mild and most considerate. They are not pushovers, but instead stay on course and seem to do the right thing without inflicting causalities along the way. They treat others as they themselves would like to be treated.

I believe that the greatest leaders this world has and will see are those that we don't name or write books about. They remain behind the scene, out of the limelight and set the example for all to follow. They seem to follow this principle:

Be of the same mind toward one another; do not be haughty in mind, but associate with the lowly. Do not be wise in your own estimation. Never pay back evil for evil to anyone. Respect what is right in the sight of all men. If possible, so far as it depends on you, be at peace with all men. Romans 12:16-18

Our actions speak louder than our words.

Top Leaders Must be Visionary

2011-07-10T11:21:00.002-06:00

Some people are visionary and some are not. Each has their place regardless and is invaluable when positioned correctly. However, placing individuals incorrectly can be catastrophic.

Those that are visionary, see the future clearly in their minds eye. They can describe visually what their ideal future looks like. Their vision can seem completely unrealistic and impractical to many, but can galvanize large numbers of people. Everyone wants to be part of something great. Consider Kennedy's vision on May 25, 1961 to put a man on the moon before the end of the decade. Not only was this achieved on July 20, 1969, this audacious goal was a catalyst for a renewed spirit of hope and technological pride that reset the course of the nation with benefits for years to come.

Those that are strategic are best able to plan the course to the leader's the vision. It is my observation that those that are visionary are not particularly strategic and vice versa. The humble leader recognizes their natural talents and relies on others to balance off in the areas where they are weak.

Visionary leaders take groups of people, even entire countries, to heights that most never dreamed possible.

Leaders at the top of any organization / government must be visionary. While this is not the only requirement necessary for success, I believe it [success] is impossible without. Just look into any current failing organization / country and you will find a leader that lacks vision.

How do you know if you are visionary? If you can describe, in clear pictures - as if you are already there - what your organization looks like in the future, right now without having to conceptualize – you are likely a visionary.

The Impotence caused by Political Correctness

2011-06-18T10:35:00.003-06:00

Many Canadians watched the future generation do their best to destroy downtown Vancouver after game 7 of the Stanley cup finals. I expect that most, like me, wondered how this could happen. I am not referring to the reason it started, I get that – a bunch of immature adults that never received a good old-fashioned whipping while they were growing up (Uh-oh, that wasn't very politically correct). But, why were these boneheads allowed to continue to burn cars, break windows and loot businesses?

To be very clear, I am not suggesting that this is the fault of the police. Police are dammed if they do, dammed if they don't take action. No one has any right to criticise the police until they personally stand in a riot, dressed in riot gear, and endure the same verbal and physical abuse. Treating the authority of the law of the land with this kind contempt (seen in any riot) is a sign of the times to come. It is great to see the citizens of Vancouver showing their appreciation for their police department after this riot – even covering a police cruiser with thank you notes – vs. condemning them for the problem.

We have arrived at this era where we are seemingly powerless to act from the riots of days past in which any action on the part of the police has been heavily condemned in the name of the almighty Canadian Charter of Rights and Freedoms. To be forced to stand by and watch, while personal property is being destroyed and looted is about as stupid as it gets.

If we were not ruled by political correctness (liberalism) this is how we could solve this problem:

Amend the charter; if you are involved in a riot – you no longer have any rights.
If riot occurs, police assemble and communicate loudly, repeatedly and clearly; if you are not part of the riot leave immediately or you will be arrested.
Provide reasonable amount of time for the spectators to leave, and then move in.
Use water cannons, tear gas, rubber bullets, and overwhelming force to shut down the riot completely and decisively.
Arrest everyone and charge all with every crime that has been committed during the riot.
Introduce corporal punishment as an option for sentencing i.e.: public caning (tie them to a post in the center of town and beat them with a stick).

Now that is not very politically correct, but does anyone think we would see what happened in Vancouver ever occur again?

Sure, this is rather extreme but I believe that the vast majority Canadians would agree with a very harsh response to the anarchy that is prevalent during a riot. However, most won't come out and say it because this is not politically correct. Some reading this have a poor opinion of me because I stated an opinion that did not mesh with their own. Some feel that I should not even be able to state my view. Hence my point.

It is this same fear of criticism that has paralyzed organizations because too few people are willing to face and speak out about the brutal facts. And many leaders create this atmosphere by condemning the messenger rather than hearing the message. This type of impotence can't be corrected with a little blue diamond shaped pill.

Great leaders actively encourage the communication of all opinions.

Stop managing people

2011-06-04T10:52:00.003-06:00

"Inventories can be managed but people must be led" - Ross Perot.

This is leadership 101 - "leadership for dummies." Fundamental? Obvious? Should be, but surprisingly not all that common.

While inventory is inanimate, people have their own self-will, hopes, dreams and ideas. They [people] come with unique personalities and talents or gifting. All of this is problematic for managers, but invigorating for leaders.

Consider these contrasts:

Procurement of inventory at the cheapest price possible is desirable, but not a winning strategy with people.
Holding the least amount of inventory possible in order to increase turnover is a wise yet the complete opposite of what you would do with people.
All inventory decreases in value over time (exceptions: wine, cheese, collectable memorabilia); this is completely opposite with people.

The "people" of the business are considered a cost of the business, listed on any profit & loss statement after sales and margin just before operating costs.

In Jim Collins' best seller "Good to Great," he outlines how great companies consider first "who" then "what." Here is his summary of this concept:

The good-to-great leaders began the transformation by first getting the right people on the bus (and the wrong people off the bus) and then figured out where to drive it. The key point is that "who" questions come before "what" decisions – before the vision, before strategy, before organizational structure, before tactics.

This is going to drive the accountants batty; what if salaries (people) were listed at the beginning of the P&L, before sales and margin vs. a cost that must be reckoned with? What if business operated like a sports team, which decides the amount of payroll it is going to spend and acquires the team as the most important part of the enterprise?

I can't imagine that anyone would dispute the importance of people to any organization. Most would not deny the findings of Jim Collins in "Good to Great." There are endless stories of both managers that failed because they treated their people like machines, and leaders that succeeded through inspiring and positively influencing their people. With the overwhelming evidence in support of putting people first in the organization, why is it so uncommon?

The cost of arrogance

2011-05-08T10:29:00.012-06:00

If you live in Canada, you are aware that we just completed a federal election. Canadian politics in general including the election campaign provide vast amounts of leadership subject matter. The most illuminating is the reason for this election in the first place.

One man’s dream

The recent Canadian federal election was in reality, about one man’s dream. This man “an elegant and fine minded individual,” as described by a member of his party, believed that he was destined to be the leader of this great country. This election was about the perceived entitlement of Michael Ignatieff, the leader of the Liberal party of Canada who said "let us dare to dream but let us also dare to act," and history now shows us the he did both.

Perhaps it was his 34-year absence from this country, writing and teaching – indoctrinating – other fine young minds in prestigious colleges, which created this impression within that he should be our leader. Regardless of reason, the fact is that despite all evidence to the contrary, Ignatieff thought “he” could win and triggered an election. This decision caused decimation in the Liberal party popular vote and seat count in parliament, with numerous long term MPs losing their seats including Ignatieff himself.

Humility is foundational to effective leadership, and as perfectly demonstrated in Canadian politics, arrogance usually results in the incapability to face the brutal facts. We see the problem with the conceited, proud, egotistical leader far too often, and other than “don’t make them a leader,” I am not sure how to correct.

For the self-important, high and mighty individual – the cure, the fix - is failure. You only had to watch Michael Ignatieff walk up to the podium to announce his retirement from politics to return to teaching to realize that his pride level has experienced a major correction.

Final thought: While I am not happy with the $300 million Michael’s dream cost Canadian taxpayers – I am happy with the final outcome. This time it was worth the expense.

If you disagree with any of this – you might be a liberal.

Poor execution is an excuse

2011-05-01T09:53:00.004-06:00

I am weary of hearing the word execution. Not the killing kind, the "do what you are supposed to do" kind. Leaders who blame failure on the lack of execution are misguided and, to be frank, wrong!

Failure in execution is actually grounded in the roots of poor communication. If one understands with complete clarity what they are to execute, and it is entirely possible with the resources and time available, there is only one reason for failed execution; I will get to that [one reason] in a moment.

The following story overwhelmingly illustrates the need for clarity in communication:

In the world of retail, the term facing describes the process of bringing merchandise to the front of the shelf to present a neat and full look for the customer. The manager of a certain new employee asked him to go and face aisle #5. After a period of time this manager noticed the employee just standing in aisle #5 and discovered that the employee understood the instruction to mean that he was to stand with his face toward aisle #5.

This is a true story; despite being simple and silly, a lack of understanding by either party is the primary root of poor execution.

By either party? Good communication requires good listening. Some leaders bark out instructions without realizing certain roadblocks and hindrances that make it difficult and sometimes impossible for complete execution. Listening and understanding would allow for a collective approach to removing these barriers, but some leaders believe that they [problems] will somehow disappear if they ignore them. And while "nothing is impossible with God," Matthew 19:26, those who ignore real problems will have rely exclusively on his or her faith to have any success.

The reality is, that blaming the lack of execution for failure is only an attempt to hold others responsible for poor communication. With respect to capital punishment, imagine holding an inmate on death row responsible for a botched execution attempt. That would of course be ridiculous.

That one reason: if the plan is sound, doable and clearly understood, the only possible reason for failed execution is open defiance / insubordination. This is a much different problem and relatively easy to resolve.

Focus Magnifies

2011-03-20T10:12:00.003-06:00

Concentration of attention directed at any point will magnify that point. Other things become smaller in comparison. A personal crisis puts everything in life into a different perspective; everything else becomes trivial in comparison.

Magnification can be good when it is on the right things, or the right side of the issue. Continuously reminding any individual of their strengths will affect that person in a positive manner and allow them to intensify and utilize those natural talents to grow. Focus on a business problem will put other priorities down the list in terms of importance. That problem will likely get resolved.

However, focus on the negative will magnify the negative. The intensification of problems will not yield positive results. This is similar to planting weed seeds in a garden and then purposely watering them. The weeds will eventually choke out anything good.

You likely know at least someone that spends a great deal of time and energy on the negative. They can be pessimistic about almost anything. Perhaps you are like this. What can you (they) do about this? Unfortunately nothing. Outside of getting a lobotomy, this kind of person is doomed to a life of mediocrity, problems and diminishing returns – they will eventually get sick and die young.

I am kidding . . . sort of.

It is possible for the pessimistic to change but not easy. Using the earlier analogy, one must plant good seeds and water so that they will grow and choke out the weeds. Our thoughts become our words; to change our thoughts, we must change our words. If I speak constructive and positive – I plant good seeds. They [spoken words] may not be what I believe – at first, but by speaking them, I plant the seed in my mind. And, if I continue to speak what I want vs. what I have, they will eventually grow and become my thoughts.

Be careful of your thoughts, for your thoughts become your words.

Be careful of your words, for your words become your actions.

Be careful of your actions, for your actions become your habits.

Be careful of your habits, for your habits become your character.

Be careful of your character, for your character becomes your destiny.

Adapted from a quote by Mahatma Gandhi

Leadership Deflation

2011-02-06T09:30:00.002-07:00

Ever been publicly criticized; reprimanded; reproved?

Often goes something like this; "Great results from Colleague A & B – thanks A & B, but poor results from you – when are you going to get your act together and do as good as them?"

Think back to how that made you feel; where you inspired and motivated to rise up and embrace your mistake with a renewed devotion to do better? Probably not, unless you are a masochist.

This is a chicken way out of doing the right thing. It can be hard to reprimand or coach someone one on one and takes a great deal of energy and time. However, providing completely candid feedback in a private setting is the best method of solving any issue and will not only allow you to maintain the respect of your team, but will cause that level to grow – especially among those that you extended respect by coaching in private.

Only cowards publicly humiliate members of their team.

Major in attitude

2010-11-20T10:00:00.000-07:00

During a business unit review, I commented to the manager that her department had really improved. She enthusiastically responded, "Whatever you ask me to do, I am going to do my best to get it done." What a great attitude!

I can work with anyone that has a great attitude and help him or her to be successful. Poor attitudes are like hard crusty soil – it is very difficult to get anything to take root and grow. Weeds seem to do well.

Regardless of the level of education, ability or natural talents, the positive attitude will always outperform.

We should start a university with only one course; Developing a positive attitude.

This should be the only prerequisite.

I will never forget

2010-11-11T10:08:00.003-07:00

I am trying to imagine the experience of fighting in a war, having to focus all my energy, every hour of every day for months / years, trying to preserve my life.

I am trying to imagine what it would be like to have a family member in war, on the other side of the world, aware that I may never see them again alive.

I am trying to imagine what it would be like to lose a loved one in war.

The truth is that I could never fully comprehend what any of this would be like. I am thankful that others have gone before me to provide the freedoms and privileges that I enjoy today.

I will however, never forget, because I know that history forgotten is almost certain to repeat itself.

Those who have fought and currently fight for our freedom deserve the highest honour that any of us can provide. Never take the freedoms that you enjoy for granted. This is how we honour and show our appreciation.

Mess up, Fess up, Dress up

2010-11-06T11:08:00.000-06:00

On a 10 point scale, if you do everything right all the time – the highest level of customer satisfaction you will achieve is a 7 or 8. However, if you screw up, admit it, and make it right, you jump up to a 9 or 10.

Knowing this makes us welcome complaints and energizes problem solving.

Therefore, dropping the ball can be a fantastic opportunity.

Messing up and pretending that you didn't is one of the best ways to destroy a relationship.

How fragile is your day

2010-10-28T20:35:00.002-06:00

I overheard a college as he answered his phone.

"How are you?" he asks the caller.

"Why is that?" I overhear next but with a tone of concern indicating that the caller advised his day was not going so well.

"Really?" he questions with both concern and disbelief, but then quickly adds this next question, which I will never forget;

"Are you really going to let that define your day?"

It's actually a choice.

You are who your customer says you are

2010-10-24T10:54:00.003-06:00

. . . not who you think you are.

Think for a moment about how the customers of the enterprise that you own or work in would describe it. (Name of enterprise) is ______, represents ______, and does ______ really well but does not do ______ very well at all.

Now compare this to what your enterprise seeks to be – the mission or purpose of the organization. It seems to me that if the two match – what you are trying to be and the perception of your customer – the organization is highly successful. Of course, the opposite is also true. The world does not view companies such as BP & GM in the way that they planned.

Facebook, Google, Amazon, Walt Disney, Wal-mart are all examples of successful organizations that actually look like they purposed to be (according to their mission statements).

This is elementary . . . except in failing organizations. Hmmm, perhaps this is the reason for their failure.

Strange messages

2010-09-16T19:49:00.002-06:00

Have you seen an email "out of office attendant" message that reads along these lines?

"Sorry I didn't get your message . . . on vacation until . . . I will have only limited access to email, etc," (italics mine).

First, why would someone be sorry for not seeing a message while on vacation?

Second, why do people feel guilty for having only limited access to email while on vacation? Doesn't this builds an expectation that they are actually going to respond to a message, only a little later than usual. Therefore, vacation simply means emails are answered but with a delay?

What would happen if you didn't answer a single message while on vacation? What if the people sending you email had to make a decision on their own?

Consider this out of office message: "On vacation. Make a decision. You will most likely make the right one. If you do screw up – great! We always learn best from our mistakes."

How about this one: "On vacation. When I get back I will be deleting every email in my inbox. If your message was really important please send to me again when I return."

What if you actually did this [deleted the messages]? Bet you would have a great first day back from vacation.

One of the best leaders I had the opportunity to work with

2010-09-11T09:35:00.002-06:00

Her expectations were clear – everyone on the team understood. She was firm. She also knew everyone as if her own children and cared for them deeply. She worked alongside her team; coaching them in a way that no would ever consider it coaching. She would never ask anyone to do anything that she would not do herself.

The product / outcome:

Virtually no turnover – other than which would be considered favourable. New hires that did not fit the culture of the business unit left in a short period of time, on their own – they just didn't fit.

Extremely low absenteeism; If someone had to be absent, it was understood that they would find a replacement for themselves. This expectation was accepted willingly as being a part of the team.

Readily and enthusiastically contributed to the greater team outside of the business unit.

Every member of her team was devoted to her.

Highly successful business unit – consistently within the top 5 of the entire organization.

She was a tremendous supporter and positive influence of any superior for whom she worked. I was fortunate to be one of them.

Thank you Donna for demonstrating so clearly what a great leader looks like.

There is no one capable

2010-09-11T09:16:00.003-06:00

I must say that I am frustrated when I hear the phrase "there is no one capable," referring to succession – moving into a management role. Actually, it is not frustration – I'm angry. When someone says this, what they mean is: no one is smart enough, capable enough or good enough to do what they do." That is simply arrogance gone to seed! Far too many people put themselves up on a pedestal when given a title.

So I ask, "What I hear you saying is that among the many members on your team, not one of these people are capable of moving into a management position?" "What about this person (name)?"

"They don't want it," is the reply.

Hmmm, the manager works constantly, rarely takes time off, does not freely share information and continually complains showing frustration about their job and their role. I think I understand; if this [preceding sentence] is what a manager has to do, why would anyone, in his or her right mind, want to do that?

Everyone and anyone is capable of becoming a great leader. The only exception would be due to a mental illness (extremely small portion of the population).

Good leaders always develop talent- often unintentionally.

Accomplishing Autopilot

2010-07-11T10:20:00.002-06:00

Autopilot sounds great, but easier said than done. Create a system (s) that eliminates interruptions, enabling me and my entire organization to be exponentially more productive? Sounds like some sort of pipe dream – the stuff of high-sounding books . . . or blog posts.

Perhaps we should start here:

Just because I am the leader, does not mean that I am not the smartest person in my organization. Others are just as, and possibly more capable of making decisions than I am.

With this understanding, start addressing each situation. Each time you are called upon to make a decision, consider if the person asking could have made that decision on their own. Start asking them what they would advise, or "what would you do?" type of questions, to encourage critical thinking and build your comfort and trust in their abilities.

Then, extend the authority.

"From this point forward, you do not need to call me for decisions related to . . ."

"I trust you ability to make the right decision in these situations."

Repeat as often as required until you have opened up your time to lead more effectively; to think, coach, challenge, train, influence and inspire. Your people and your organization will thank you. So will your family.

Autopilot

2010-07-04T11:53:00.004-06:00

Modern day sophisticated aircraft have the ability to fly and land without any pilot intervention. They are able to do this through the use of systems commonly referred to as autopilot, which can actually fly an aircraft better than a human, generate better fuel economy and land in foggy conditions with zero visibility.

The benefits of autopilot in an aircraft are many: increased situational awareness, more resources available for airspace surveillance, reduced crew workload and fatigue levels, improved accuracy, efficiency and reduced costs. Autopilot creates exponential increases in productivity in the airline industry.

Leaders create systems of autopilot for similar benefits within their organization. This is always in the form of extending responsibility and authority or empowering people to make decisions and deal with virtually any situation. Effective leaders find ways to reduce the need for their presence and intervention, measuring success in this pursuit by reduced interruptions. They become increasingly irrelevant by enabling others to take care of the business.

Autopilot allows the pilot to take a break, even leave to cockpit, without worrying about the path of the aircraft. If you are overwhelmed and find it hard to take a break and catch your breath, I suggest that you begin working on automating your business.

Finding the good

2010-06-21T19:21:00.002-06:00

We need to catch people doing things right. What is right? Is it perfection? If you get 80% on a test – is that right? Is it good even though it is not perfect? What if the usual was 55%, but today the score improved to 70%; is that good? I think most would offer praise, which of course would be the right thing to do. If you were critical of the missed marks in these examples, you probably shouldn't be reading this blog.

The weird thing is that in the workplace, we do criticize in the gap between right and perfection. Instead of recognizing what is good, or right, we magnify the areas that are less than perfect. The reasoning: calling that which is not perfect, "good," is not doing my job. If my boss knew that I was providing positive recognition for this, that is less than perfect, he would think I don't understand the standard.

The reality: it will never be perfect!

If you recognize everything, or every part that is right (good), those that did the work will try harder than ever to bring the remaining parts to good, usually without you ever having to mention them. They will just want more of that praise and will work harder than ever to receive it.

Not being able to find something good says more about you the leader than it does about anyone else.