http://www.kccontactcentres.co.uk/http://www.kccontactcentres.co.uk/index.php en Emma.cutts@kcom.com Copyright 2014 2014-10-30T10:09:28+00:00 http://www.kccontactcentres.co.uk/contact-centre-insight/5-top-tips-for-building-customer-loyalty http://www.kccontactcentres.co.uk/contact-centre-insight/5-top-tips-for-building-customer-loyalty#When:10:09:28Z With so many organisations trying to get recognition, customer loyalty is essential for getting your brand to the top. 2014-10-30T10:09:28+00:00 http://www.kccontactcentres.co.uk/contact-centre-insight/hull-a-place-on-the-edge-thats-in-the-midst-of-everything http://www.kccontactcentres.co.uk/contact-centre-insight/hull-a-place-on-the-edge-thats-in-the-midst-of-everything#When:09:26:04Z Hull; the 2017 UK City of Culture, home to great sports teams, white phone boxes and an award winning contact centre. 2014-10-23T09:26:04+00:00 http://www.kccontactcentres.co.uk/contact-centre-insight/why-employee-satisfaction-is-key-to-happy-customers http://www.kccontactcentres.co.uk/contact-centre-insight/why-employee-satisfaction-is-key-to-happy-customers#When:08:44:52Z Employee satisfaction is important to the overall success of a company and the link between ESAT & CSAT is often over looked. 2014-10-16T08:44:52+00:00 http://www.kccontactcentres.co.uk/contact-centre-insight/the-benefits-of-data-cleansing http://www.kccontactcentres.co.uk/contact-centre-insight/the-benefits-of-data-cleansing#When:09:28:05Z Customer data is the core of an organisation & over 80% of businesses believe inaccurate data costs them money. 2014-10-08T09:28:05+00:00 http://www.kccontactcentres.co.uk/contact-centre-insight/the-top-3-dos-and-donts-of-telemarketing http://www.kccontactcentres.co.uk/contact-centre-insight/the-top-3-dos-and-donts-of-telemarketing#When:09:00:28Z Good telemarketing relies on building an instant rapport with a customer, something we've spent a lot of time perfecting. 2014-10-02T09:00:28+00:00 http://www.kccontactcentres.co.uk/contact-centre-insight/the-5-key-benefits-of-using-a-switchboard http://www.kccontactcentres.co.uk/contact-centre-insight/the-5-key-benefits-of-using-a-switchboard#When:08:26:22Z A switchboard is the first point of contact for your customer and it’s vital that you get it right. 2014-09-25T08:26:22+00:00 http://www.kccontactcentres.co.uk/contact-centre-insight/why-your-disaster-recovery-plan-should-be-a-top-priority http://www.kccontactcentres.co.uk/contact-centre-insight/why-your-disaster-recovery-plan-should-be-a-top-priority#When:08:43:49Z With natural disasters, hardware failures and human error; planning for the unknown and unlikely can be difficult and costly. 2014-09-19T08:43:49+00:00 http://www.kccontactcentres.co.uk/contact-centre-insight/top-tips-for-creating-a-better-personalised-customer-experience http://www.kccontactcentres.co.uk/contact-centre-insight/top-tips-for-creating-a-better-personalised-customer-experience#When:10:58:16Z These days, personalisaton isn't simply just adding a customer name to the top of an email. 2014-09-11T10:58:16+00:00 http://www.kccontactcentres.co.uk/contact-centre-insight/five-top-tips-for-customer-service-success http://www.kccontactcentres.co.uk/contact-centre-insight/five-top-tips-for-customer-service-success#When:07:34:08Z Answering millions of customer calls - we know a lot about making customers happy. Here's our guide to getting it right. 2014-09-02T07:34:08+00:00 http://www.kccontactcentres.co.uk/contact-centre-insight/should-your-business-be-answering-calls-outside-of-the-9-5 http://www.kccontactcentres.co.uk/contact-centre-insight/should-your-business-be-answering-calls-outside-of-the-9-5#When:10:40:45Z Most new business comes in via the telephone and over half of potential customers won’t call back if their call isn't answered. 2014-08-28T10:40:45+00:00 http://www.kccontactcentres.co.uk/contact-centre-insight/the-benefits-of-using-social-media-in-a-contact-centre http://www.kccontactcentres.co.uk/contact-centre-insight/the-benefits-of-using-social-media-in-a-contact-centre#When:08:47:13Z Social media has had a major impact on customer service and consumer behaviour and changed where customers seek help and advice. 2014-08-20T08:47:13+00:00 http://www.kccontactcentres.co.uk/contact-centre-insight/5-key-skills-for-giving-great-customer-service http://www.kccontactcentres.co.uk/contact-centre-insight/5-key-skills-for-giving-great-customer-service#When:09:52:12Z Great customer service skills will give a great impression of you and the company you represent 2014-08-14T09:52:12+00:00 http://www.kccontactcentres.co.uk/contact-centre-insight/6-steps-for-conducting-effective-market-research http://www.kccontactcentres.co.uk/contact-centre-insight/6-steps-for-conducting-effective-market-research#When:11:24:57Z Market research helps you understand your existing and potential customers and how you compare to your competition 2014-08-07T11:24:57+00:00 http://www.kccontactcentres.co.uk/contact-centre-insight/top-tips-for-getting-the-most-out-of-mystery-shopping http://www.kccontactcentres.co.uk/contact-centre-insight/top-tips-for-getting-the-most-out-of-mystery-shopping#When:07:28:53Z Allowing a mystery shopper to act as a real customer shows what it’s like doing business with your business 2014-08-01T07:28:53+00:00 http://www.kccontactcentres.co.uk/contact-centre-insight/learn-the-benefits-of-using-net-promoter-scores-as-a-customer-service-measu http://www.kccontactcentres.co.uk/contact-centre-insight/learn-the-benefits-of-using-net-promoter-scores-as-a-customer-service-measu#When:12:10:40Z NPS can be measured in real-time to get a true understanding of the customers’ experience. 2014-07-24T12:10:40+00:00 http://www.kccontactcentres.co.uk/contact-centre-insight/top-tips-for-resolving-customer-complaints http://www.kccontactcentres.co.uk/contact-centre-insight/top-tips-for-resolving-customer-complaints#When:14:20:31Z Unfortunately, it’s impossible to avoid complaints. These helpful tips will help you resolve customer complaints first time 2014-07-18T14:20:31+00:00 http://www.kccontactcentres.co.uk/contact-centre-insight/why-listening-to-your-customers-matters http://www.kccontactcentres.co.uk/contact-centre-insight/why-listening-to-your-customers-matters#When:10:26:19Z Making your customer the hero of your brand empowers them and who better to tell your brand story than a hero? 2014-07-17T10:26:19+00:00 http://www.kccontactcentres.co.uk/contact-centre-insight/5-ways-live-chat-can-help-you-do-more-business http://www.kccontactcentres.co.uk/contact-centre-insight/5-ways-live-chat-can-help-you-do-more-business#When:12:50:14Z Don't let your potential customers click away from your website 2014-07-11T12:50:14+00:00 http://www.kccontactcentres.co.uk/contact-centre-insight/human-vs-machine http://www.kccontactcentres.co.uk/contact-centre-insight/human-vs-machine#When:12:53:42Z Has the time come to switch off the IVR and start speaking directly to customers? 2011-09-05T12:53:42+00:00 http://www.kccontactcentres.co.uk/contact-centre-insight/for-any-channel-its-all-about-control-of-the-remote http://www.kccontactcentres.co.uk/contact-centre-insight/for-any-channel-its-all-about-control-of-the-remote#When:08:26:05Z How effective is it for business to use their own 'remote' call centre staff? 2011-06-01T08:26:05+00:00