Milwaukee sparks air wars – BusinessRockford.com
A thorough piece on what the low cost carrier expansion into Milwaukee might mean for Rockford. I weighed in (and, as you imagine, I don’t see much hope for the place).

Does Delta Make Atlantic Southeast’s Performance Suffer? We’re About to Find Out – BNET
ASA’s on time and bag handling performances are pretty bad, but is it Delta’s fault? Possibly, and now we’ll find out.

Electronics top splurge gifts for travelers – ABC News/AP
The AP asked what kinds of gifts I would find interesting this holiday season. I’m looking at netbooks these days.

ExpressJet To Fill the 50-Seat Aircraft Void at United – BNET
Looks like United has decided how to replace those Mesa 50 seaters it’s getting rid of. ExpressJet is the winner, but this is a little more complicated than it sounds.

get that dress to your wedding in one piece – antibride.com
I don’t know much about wedding dresses, but I do know how you should get it to your wedding. Don’t check it. There are better ways.

Boingo Bets Passengers Will Engage with Sponsors for Free Wifi in Airports – BNET
Boingo is bringing the sponsor model to airports – watch an ad or do something they want and you’ll get free wifi.

United Listens to Customers, Changes Upgrade Policy – BNET
United is bringing back the regional upgrade due to popular demand. It goes to show that they do listen, sometimes.

Premium Air Traffic Takes and Unexpected Turn for the Worse – BNET
I really thought that September year-over-year comparisons would be much better. I was wrong.

Pretty awesome-looking, huh? But let’s start with coach since that’s where most of us will end up anyway. Coach seats will have 34 inch pitch, so pretty nice legroom, along with headrests AND footrests. Footrests in coach?! Hooray! They will also have 10.6 inch monitors with full audio/video on demand, iPod connectors, USB ports, and power outlets.

In addition, they’ve decided to lay the cabin out in a 2-4-3 configuration. I personally love this configuration because it gives options to people regardless of the size of the party. And nobody gets stuck in the middle of a section of 5. Granted, it required three different types of seat sets (set of 2, set of 3, and set of 4), so it makes things a little more difficult logistically, but from a customer perspective, I don’t think it can be beat.

ANA is also rolling out a premium economy class with a 2-4-2 configuration with 42 inch pitch. The big selling point here is that there are dividers between seats that can move if you so choose, and the epic armrest struggle is unnecessary since there is a double-wide available. Take a look:

Now let’s get to the fancy stuff. Business Class seats will go fully flat in a 1-2-1 configuration so everybody has an aisle. The seats are set up in a staggered way, so you’ll have your seat with your feet going under a table in the seat in front of you. Take a look at this release for an overview of what I’m talking about. The screen here is 17 inches and the service is upgraded. They’re even taking a page from the Virgin America playbook by allowing customers to order their meals on the touchscreen whenever they feel like eating.

Now let’s get back to that first class suite that they’re calling the First Square. This is also in a 1-2-1 configuration but it afford complete privacy from the outside world, just like on Emirates, Singapore, and the like. The screen is 23 inches (anyone else remember when having a 19 inch tv at home was a big deal?) and it has all the amenities you could imagine.

As if that’s not enough, in Tokyo, they’re introducing Suite Check-in for the fancy pants fliers. You go to a private suite where they check you in, take your bags, and put you through security. They’re also creating Suite Lounges so you can have your own private workspace while you wait. Just unreal stuff.

In the air, the changes will begin rolling out on the 777-300ER aircraft beginning on February 20. This will start on the Tokyo-JFK route every other day and it will go on to the Tokyo-London and Tokyo-Frankfurt routes by the end of 2010. In 2011, it will go on the other US and Europe routes.

Tell me you don’t want to try it. That’s what I thought.

Let’s start with the actual news here. United fliers will be given access to “premium” seating (better seats) in coach as well as upgrades on Continental. Continental fliers will get access to Economy Plus and upgrades on United. This begins “mid-2010.”

As usual, Continental has done a far better job communicating this change to its customers than United. Sure, they put out a joint press release, but other than that, United has been much less active in getting the news out. Continental, on the other hand, had a full FAQ on its website regarding the upgrades immediately and it posted details on FlyerTalk for Continental Elites. (There is now a page on United.com as well, and I eventually heard back from United’s PR team.)

In short, United and Continental elites are now basically treated the same regardless of which airline they’re on. This is good news for top tier elites, but for the entry level guys, this is just a further devaluation. I think entry level elite status can basically be considered a way to avoid fees and that’s about it now.

When people are flying on United, this is how upgrades will clear:

1. United Global Services
2. United 1K
3. United Premier Executive
4. Continental Platinum Elite
5. Continental Gold Elite
6. United Premier
7. Continental Silver Elite

When people are flying on Continental, this is how upgrades will clear:

1. Continental Platinum Elite
2. United Global Services
3. United 1K
4. Continental Gold Elite
5. United Premier Executive
6. Continental Silver Elite
7. United Premier

So as you can see, the United Premier and Continental Silver elites will be very unhappy about this. The Continental Gold Elites may be pretty unhappy as well since they’ll be bumped on their own airline by top tier United fliers. But remember, where the United top tier fliers are, the Continental top tier fliers likely are not. It’s not like American and United are doing this and having people battle it out in Chicago for upgrades.

I guess we can now see why United started allowing domestic upgrades for free. They wanted to align with Continental to implement this program.

Does this mean that the airlines are going to merge? Beats me. I’m sure United management would love to get that payday, but I don’t know that they are willing to completely walk away as they’d need to do. In my eyes, if this is going to be a successful merger, United needs to become a Houston-based airline.

But I look at moves like this differently than most. When airlines align their offerings closer and closer, it makes the actual benefits of a merger less than before. Sure, it would take some complexity and cost out of the system, but for the customer benefit, a merger isn’t necessary.

That doesn’t mean we won’t see a merger, of course, but it doesn’t mean it’s a done deal either.

I believe talks began in 1784 when King George III, still sad about losing that whole American Revolutionary War thing, decided to go take over Spain instead. (Note: please do not try to double check this in your history books). Though Englaspaña didn’t pan out thanks to bad blood over that whole Armada tiff a couple hundred years earlier, they agreed that were airplanes to ever be invented, they would talk about merging the two entities.

Now, a few hundred years later, the dream has become a reality. Well, almost a reality. If you happen to love BA or Iberia, don’t fret. Not much is likely to change for travelers. Think of it as being similar to the Air France/KLM merger or even Lufthansa’s takeover of, uh, most of Europe. There will now be a holding company called TopCo (wtf) that will be held by the current BA and Iberia shareholders. BA gets 55% and Iberia gets 45%. The brands will remain separate.

Is anyone else surprised how much Iberia is getting in this deal? I mean, I always thought of BA as part of the big three with Lufthansa and Air France, but this just makes them seem tiny. Well, whatever. It doesn’t matter to me. I don’t hold shares in either company, but even if I did, it’s not a done deal just yet.

There isn’t actually a fully defined agreement yet. That should be done by March . . . 2048. Ok, not really. March 2010 it is. Then they expect the Boards to vote by the end of 2010, and that’s when it will be done . . . assuming the European Union doesn’t have any issues. In other words, let’s talk about this in a year when something might actually be happening.

I had someone ask me whether I thought this meant that the British Airways/American Airlines antitrust immunity proposal would be hurt since Iberia and British Airways were consolidating. I don’t think so at all. Though we talk about BA/AA, Iberia is actually already a part of that deal. So this doesn’t change a thing.

So what do we take away from this? Nothing yet. Just keep waiting and we’ll see if it actually goes through. Until then, keep flying as if nothing happened.

Or maybe not. A sharklet is actually just a winglet with a cool name, and Airbus is going to put them on A320s, if the buyer so chooses. “But wait,” you say, “doesn’t the A320 already have winglets?” Well, sort of, but not really. Those little guys in the top photo above that go above and below the wing are technically wingtip fences. Yeah, I know. Whatever. But these new ones will look more like the big ones you see on a 737 that are blended into the wing and point up. Here’s an actual mock from Airbus of what they’ll look like.

The upshot here is that winglets are good. They reduce the wake given off by the wings and that means that the airplane is more fuel efficient – by 3.5% in fact. Hooray, environment saved, right?

Yeah, that’s a nice thing but there’s another big benefit here. Better fuel efficiency with the same sized fuel tanks means that each plane can go further on a tank of gas. In this case, it is estimated that an A320 can go another 110 miles on the same amount of gas.

That may not sound like a lot, but have you ever been on an A320 heading west and had to make an unexpected stop in Vegas? Salt Lake? JetBlue fliers know what I’m talking about. During the winter, the winds kick up and that means flights east are shorter with the wind at their back. But flights west have to go right into that wind and it can slow things down significantly to the point where they don’t have enough fuel to make it the whole way. So an extra 110 miles can really help on those long sectors.

There is one problem here. The winglets, or sharklets as they’re calling them, are only for new-build A320s. I guess there’s enough wing work required that so far they don’t have a program for retrofitting existing airplanes, but they say one is in the works. Hmm, that sucks. I’m sure some airlines want it now.

But it’s good for airlines like Air New Zealand which conveniently just announced an order for Airbus narrowbodies to replace their Boeing fleet. They’ll be getting sharklets first.

So one day, you’ll be spared that painful fuel stop on a domestic flight, and you’ll have to remember to thank those big, hulking sharklets bouncing at the end of the wing.

My flight up on Friday morning was a whopping $49 all-in. The flight back was $99 at prime time on Sunday, but wait, that fare was for Main Cabin Select, the airline’s premium economy product. Cheap, yeah. But I was confused. Take a look at this fare display:

Now, at the time, our flight was available for $99 for Main Cabin Select, $143 for regular coach and $158 for refundable coach. I’ve often seen a tremendous premium for Main Cabin Select on the order of hundreds of dollars, but pricing it below coach? That’s just odd. It was also cheaper than any other airline’s coach, so I bought it.

Let’s get on to the trip. This was a textbook example of why I prefer Long Beach. I had to take the blue line train to LAX (at left) and that meant leaving my house just before 630a to catch an 825a flight. Had I flown out of Long Beach, I could have gotten an extra hour of sleep.

I did get to LAX at about 725a but there was a 20 minute security line. Once through, I headed to the gate and grabbed one of the many open seats. The gate area was strange because it sounded like the gate agent had turned her iPod on to play some trendy music that belonged in a cool club. It was an odd juxtaposition with the bright morning sun streaming in to the terminal.

Our captain, Lloyd, made his way around the gate area before boarding, thanking everyone for flying and saying how nice it was to have us onboard. That was a really nice and heartfelt touch. Lots of smiles around the gate area.

Boarding started and I waited for my group to be called. After groups A and B, they announced that anyone without a carry on could board. I had a carry on so I waited. I saw maybe only two or three people without carry ons, so it didn’t create any chaos. Boarding, however, was very slow. There was only one gate agent, and she seemed a bit overwhelmed as things ground to a halt.

I hopped on the plane and took my seat near the front. Unfortunately, my bag, which has always fit underneath the seat, didn’t make the cut on this plane. Maybe it was the power outlet or it could have been the life vest, I don’t know. All I know is that I was annoyed that I had to put my bag up, but I wanted to keep my computer down so I could use it inflight. This is where it turned into a comedy of errors.

I pulled my bag up hoping to get my laptop out but the zipper snagged on the mesh netting pouch. After struggling for a minute, I liberated my bag. Then I pulled the laptop out and realized it didn’t fit in the hard seat back pocket. Crap. So I put my bag up and came back down to fiddle with the laptop. I noticed the mesh was a separate pocket so I put it there. Not a good plan. Apparently, this particular pouch didn’t have the bottom connected properly, so my laptop went straight through and hit the ground with a loud thud. Completely frustrated, I just put the laptop under the seat in front of me and sat back to relax. The flight attendant came by asking for drink orders for when we were in the air.

It was an absolutely beautiful day to fly, but as soon as we hit 10,000 ft, I turned away from the window, opened up my computer, and plugged in for my first wifi experience on a commercial aircraft. See, this was the first day of the Virgin America/Google/GoGo partnership for free wifi onboard. Unfortunately, my power outlet didn’t work. Damn. But I had about 20 minutes of battery to use.

The internet connected with no trouble but it wasn’t exactly super fast broadband speed. I pulled up YouTube to see how it would work and it kept buffering.

My laptop is apparently too big because I couldn’t open it fully. Actually, I didn’t even get close to getting comfortable with it and had to become a contortionist to use it. No way could I do that for a long time.

I did catch up on email and sent communications regarding a couple flights for Cranky Concierge clients. Meanwhile, a flight attendant brought me a little bottle of water. Then my battery died so I pulled out my BlackBerry.

That was a little more difficult to connect but I did get it to work. Surprisingly, for a minute I had a UMA connection which I believe would have let me make a call. I didn’t try.

Soon enough we were on our way in to a sunny Bay Area. I love it up there. We landed parallel to a little United Express Brasilia, and I got a great video. Unfortunately, it was on my BlackBerry so the quality could have been better.

With that, we taxied to the gate and it was time to head off for a weekend of wine tasting. It was a fantastic weekend up in Guerneville. We headed back down Sunday morning and dropped off our $10 per day rental car (thanks, Priceline). We hadn’t checked in before, so we went to the counter, used a kiosk, and got the itty bitty Virgin America boarding pass. (Makes sense to me – easily fits in your pocket and uses less paper.)

Security wasn’t as easy. It wasn’t a long line, but our line had the millimeter wave scanner. I was excited to try it, but I wasn’t happy with the result. First of all, you have to remove everything from your pockets, not just metallic items. So a piece of paper, boarding pass, ID, etc all have to go. You also have to pull your belt off. Then you line up and it is very slow. The scan itself takes only a couple seconds, but then you have to wait for the person watching the scans in the back to give the ok for you to pass. They have a place for two people to stand at one time, so every else waits on the other side. About every 5 minutes, they backed up so much that they yelled “overflow!” and sent a group of people through the metal detector on the side instead.

I don’t care about going through that process, but I do care how much it slows things down. Not good. But once we were through, we headed to our gate at the end of the concourse and they were boarding. The guy in front of us was turned away after they already took his boarding pass because he had a carry on and the gate agent didn’t see it. So they turned him back and made him wait to the side. This is what I thought might happen with this process. We, however, sailed right through because we were in Main Cabin Select.

We stepped on the exact same plane I took up on Friday and took seats in the exit row. There was a bottle of water and a headset in each seat marking it as Main Cabin Select. We pushed just a minute late and headed to the runway, which we sat just short of for about 10 to 15 minutes without any explanation. Finally, we rocketed into the wild blue yonder and turned around for our trip back to LA.

I flipped on the TV and was sad to see that there was no football on. The best I could do was watch ESPNews (even ESPN had billiards – friggin’ BILLIARDS?!?) until we crossed 10,000 ft and were allowed to use our electronics. I do like the system they have – it, unlike the JetBlue version of LiveTV, has a program guide, though it wasn’t actually populated with information and the channels didn’t match those in the paper guide in the seatback. I know the new LiveTV system on Continental has this feature as well and it really makes a difference. The only problem here was that it was really slow to react to the touch.

I was determined to make the most out of Main Cabin Select, so I went on and started ordering food. No meals were boarded for such a short flight, of course, but they had snacks and snack boxes. I tried to order a Galaxy Munch box, but the system froze. It froze on everyone so they had to restart the thing. They did, however, come by with the drink cart, so I had a scotch and, after finding out the Galaxy Munch had been discontinued (why was it on the system still?), I had a “Food Cube” box and a chocolate bar.

Soon after, I finished my scotch and decided to see if the ordering system would work after the reboot. It did. I ordered myself a ginger ale as I was typing away on my computer, writing this report. The internet was about the same speed as on the way up, so no video watching for me. I caught up on emails and then felt the plane point down. We were already descending, and my ginger ale was nowhere in sight.

There were a few bumps heading into LAX so the captain flipped on the seat belt sign. When the flight attendant came down the aisle as we passed through 10,000 ft, I mentioned I had ordered a ginger ale and asked where it was. She said they never received the order (huh?) but she raced up and got me the drink even though we were descending into the LA basin.

After circling around downtown, we lined up for a nice soft landing right on time. Overall, this was a very good experience on Virgin America, though it does highlight that the more technology you have onboard, the more likely things are to go wrong.

Would I have paid more for all this? No way. Not for an hour flight. In fact, I was annoyed with myself when I saw that American and United later matched Virgin America’s cheap fare on the way up and I could have left a couple hours later. But on a long haul, it would certainly be worth paying a little more over the Uniteds and Americans of the world.

Capacity Restraint Leads to Fewer Empty Airline Seats in October – BNET
October traffic shows very few empty seats. Thank you, low fares.

US Airways Masks Frequent Flier Devaluations by Calling Them Customer Enhancements – BNET
US Airways has made over its frequent flier redemption, and while they claim its good for customers, that’s really just PR spin.

Holiday Season Is Upon Us – Flying Colors
One Cranky reader recommends Cranky Concierge for holiday travel for those who don’t already have their own airline dorks to help.

AirTran, SkyWest deal challenges traditional regional-airline model – Cleveland Plain Dealer
I was asked about my thoughts on whether this AirTran Skywest deal was truly innovative. Not so much.

American’s Firing of Mr X Becoming a Social Media Black Eye – BNET
American has fired Mr. X and the blogosphere is abuzz. Is American handling this right? I think you know the answer.

Melbourne Offers US Airways an Incentive that May Actually Work – BNET
You know I generally hate temporary airport incentives, but this is one that I don’t actually mind.

I remember back in my college days flying into Washington/Dulles airport dreading the long Washington Flyer bus ride into town. Sure, I wanted to take a cab, but those were expensive, so I always wanted to find someone to share. Fortunately, I flew Western Pacific once or twice and those guys didn’t care what you did onboard. (Heck, the flight attendants all wore different t-shirts, so you couldn’t even tell who worked for the airline.)

On one flight, they made an announcement on my behalf asking if anybody was going to GW and wanted to share a cab. Sure enough, there was a very cute girl who lived in the same building as I. Excellent. You would think this service would have been moved online about 5 minutes after the internet began, but that apparently wasn’t the case.

So now Virgin Atlantic is working with Taxi2 to do it. Go to taxi.to, sign up, and it’ll try to make a love connection for you. While I’m glad to see an airline moving in the right direction (especially an airline with its main base at an airport that has very expensive taxi rides to the city center), this isn’t enough.

This service just matches you up with anyone going around your time. What happens if you’re late? They tell people to only wait 15 minutes beyond your scheduled time and then just go. That’s helpful. This service is also only online, so it doesn’t help you once you’re in the air.

If Virgin Atlantic wanted to do this right, they’d create an application that ran on their airplanes in-seat video screen. Think about it. You have several hundred people flying into London with very few connections beyond London. What’s the chance someone on that flight will want to share a cab with you? Pretty good.

And if you’re delayed, who cares? You’re all delayed together. Most importantly, they already have the ability to put this together. You can chat with people at other seats, so they are all networked. Why not allow you to put out a taxi request? Seems like a no-brainer.

So while this new partnership is a decent start, it needs a lot of work to be a killer application.

Don’t get too excited, Alitalia lovers. (There have to be one or two of you, right?) This does not mean that Alitalia has relinquished its title as the worst airline ever. But, in a nod to their tremendous achievement, I have introduced a question mark to their badge. It’s no longer the firm statement that it used to be, but something tells me it will return to that point once again soon.

There are still plenty of problems. These results were for the third quarter – July, August, and September. That’s prime tourist season for Italy yet the airline only managed a 74% load factor. Granted, that’s a huge improvement over earlier quarters, but my guess is that it will drop once again now that the tourists are gone.

Even more shocking is the airline’s operational performance. They ran a 99.7% completion factor and on time percentage rose to 74%. They even passed 80% in October, the first month of Q4. Remember, this is an airline that usually likes to strike every couple of days.

Wow, just wow. I’m curled up in the fetal position right now questioning everything. If this keeps up, CEO Rocco Sabelli will get the leader of the century award. Fortunately, I don’t have much faith that it will continue.

The Cardinal’s post was prompted by the AEA’s efforts to lobby the EU to get more access to credit for its member airlines to renew their fleets. The problem here, of course, is that if the airlines are too weak to have access to credit on their own, then they should simply have to wait to renew their fleets until they can afford it. He also criticized the AEA’s support of suspending slot rules at constrained airports so that legacy carriers could sit on their slots even if they weren’t using them. These are just a couple examples of the longstanding pattern for Europeans to want to prop up their failing carriers. Yes, I’m looking at you, Alitalia.

Apparently, the AEA didn’t like this post and they made that clear in a comment on the blog. Unfortunately, they also feel they’re so superior that they can’t be bothered to explain their position. I’m republishing their comment here:

Here in the AEA offices we fell off our seats laughing. EU institutions give preferential treatment to the AEA carriers? We wish. I’m afraid your correspondent’s insights into the European scene don’t go very deep.

We could explain, in nice easy-to-understand terms, why schedule continuity and predictability across successive timetable seasons is a Good Thing, but we can’t be bothered. If The Cardinal can’t work that out for himself, there’s not much point.

Anyway, thanks for the publicity. It’s nice to know that someone on the other side of the world has such a high opinion of our lobbying prowess. Keep believing.

It’s that second paragraph that gets me. I don’t think anyone would argue that schedule continuity and predictability are welcomed by travelers, but if legacy airlines can’t maintain that schedule continuity by actually operating their flights, then it seems quite clear to me that other carriers should be given the opportunity to use those slots if they have better uses for them.

Of course, the AEA doesn’t think it’s even worth explaining this to my readers, and for that, they should be ashamed. Do you think that blog readers are so stupid that they aren’t worth your time? You are sadly mistaken, if that’s the case, and it makes you look as out of touch as your efforts would imply. Yes, AEA, that is why you have earned the Cranky Jackass award.

I asked the Cardinal if he would like to comment, and sure enough, he did.

So AEA didn’t lobby for slot waivers and when the EU none-the-less offered them to the AEA (out of the goodness of its heart) the AEA didn’t actually accept the waivers?”

As we said, the EU has, in general, done a good job of being even-handed between LCCs and the AEA, but this is one instance in which they clearly erred on the side of the AEA. There are rules, the rules shouldn’t be waived just because AEA carriers haven’t done as good a job of keeping their financial noses clean as Ryanair, EasyJet, et al.

Amen. Maybe the AEA will actually be willing to respond to this one. If so, AEA, I’ve got a guest post with your name on it. Disagreements are always welcome here, but refusing to even enter the conversation makes you seem elitist and out of touch. Care to change that perception?