tag:blogger.com,1999:blog-62918554128545898672024-02-19T00:11:35.375-08:00CRM 2.0Darayush Mistryhttp://www.blogger.com/profile/09885449994009125113noreply@blogger.comBlogger67125tag:blogger.com,1999:blog-6291855412854589867.post-311669060573588492010-08-08T20:40:00.000-07:002010-08-08T21:24:13.019-07:00What shapes can you see in the (Tag) Clouds?Today I was accepting a <a href="http://www.linkedin.com/">LinkedIn </a>recommendation from a colleague of mine (thanks Prashant) when I thought to myself, wonder what all these 20+ recommendations say about me in aggregate.<br /><br />So I started a 15min project to figure that out. Using a frequently overlooked social media capability called Tag Clouds I was able to get a feel of that.<br /><br />Using <a href="http://www.wordle.net/">Wordle </a>I was able to quickly pull together the tag cloud and here's what it said.<br /><br /><a href="http://www.wordle.net/show/wrdl/2279828/tag_cloud_ln_recomm" title="Wordle: tag_cloud_ln_recomm"><img src="http://www.wordle.net/thumb/wrdl/2279828/tag_cloud_ln_recomm" alt="Wordle: tag_cloud_ln_recomm" style="padding:4px;border:1px solid #ddd" /></a><div><br /></div><div><a href="http://www.wordle.net/show/wrdl/2279828/tag_cloud_ln_recomm" title="Wordle: tag_cloud_ln_recomm"></a><b>Update: </b>Here's another tag cloud that removes words like "Oracle", "Siebel", "Corporation", "Systems", "worked", "directly", "indirectly", "product", "manager". LinkedIn has these words recurring in all the recommendations as part of the standard format. So while these words were repeating at a high frequency they were mostly redundant. Unless you were trying to decipher from the cloud on where I've worked the most in my career (Siebel System) or in what roles (Product Management), that information was not useful in conveying sentiment.</div><div><br /><a href="http://www.wordle.net/show/wrdl/2279891/tag_cloud_ln_recomm_2" title="Wordle: tag_cloud_ln_recomm_2"><img src="http://www.wordle.net/thumb/wrdl/2279891/tag_cloud_ln_recomm_2" alt="Wordle: tag_cloud_ln_recomm_2" style="padding:4px;border:1px solid #ddd" /></a><br /></div><div><br /><div><br /></div><div>I've used tag clouds in the past to sense the sentiment or direction of customer comments or issues. Often times we ask customers to classify comments and issues by asking them to select from a set of drop-downs so they can help classify their input. However I've found that tag clouds often give you the next level of insights that direct classification can never provide. A very social way of viewing customer input as sentiment.</div><div><br /></div><div>So how did I go about doing this?</div><div><ul><li>Navigated to my public profile on <a href="http://www.linkedin.com/in/darayushmistry">LinkedIn</a></li><li>Scrolled all the way down to where all Recommendations are listed</li><li>Dragged the mouse across all the text and copied the content using Ctrl-C</li><li>Pasted the content into Notepad</li><li>Replaced all occurrence of "<a href="http://web.archive.org/web/20051231141756/http://www.siebel.com/">Siebel Systems</a>" and "<a href="http://www.oracle.com/">Oracle Corporation</a>" the two organizations where I've worked over the last 10 years of my career.</li><li>Copied and Pasted the text into the Textbox on <a href="http://www.wordle.net/">Wordle</a></li><li>Visualized the tag cloud</li><li>Published the tag cloud as public so I can share it and put it here on my blog.</li></ul></div><div>Try it out and see what your LinkedIn Network has to say about you, do come back and post them here in the comments :-)</div></div>Darayush Mistryhttp://www.blogger.com/profile/09885449994009125113noreply@blogger.com4tag:blogger.com,1999:blog-6291855412854589867.post-12800094284522891492009-12-31T12:38:00.001-08:002009-12-31T14:29:58.139-08:005 Technology Favorites from this decade - 2009<span style="font-size:100%;">This is probably my last post of this decade so wanted to share with you 5 Technology Favorites </span><span style="font-size:100%;">from this decade that significantly influenced our lives (mine atleast) in a good way.<br /><br /></span><div><span style="font-size:100%;">Its nothing philosophical and obviously excludes family events, where we were blessed with 2 wonderful kids ... and the other defining events of this decade like 9/11 and the subsequent wars in Afghanistan and Iraq.<br /><br /></span><div style="text-align: left;"><span style="font-size:100%;">So here's my 5 Technology Favorites from this decade ...</span></div><div style="text-align: left;"><span style="font-size:100%;"><br /></span></div><div style="text-align: left;"><div style="text-align: left; color: rgb(0, 0, 0);"><span class="Apple-style-span" style="font-size:130%;"><b>3G</b></span></div><div style="text-align: left;"><span style="font-size:100%;">I think in many ways 3G was the backbone of a lot of other technology trends today and I believe that it will be remembered historically kinda like the x86 architecture for PC's as the place from where all real mobility enablement started. Maybe I'm over exaggerating a little here but that's how I feel. </span><div style="text-align: left;"><span style="font-size:100%;"><img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEigF4YtmYI8xhOQa4IBWft3zbWjDWFGUi9EdwzdB3D7-0cRTO09wlEytQPmYJZemmkhHjHWdrEaBE-wHbaLxEw3B5XqYgaPfU2C9hPojZCrT9dgkulBAiQKCKgRTgPCEtyWSkcYFyp6j_4J/s400/first3Gphoneever180px-Nokia6650_unlocked.jpg" style="margin: 0pt 10px 10px 0pt; float: left; cursor: pointer; width: 180px; height: 138px;" alt="" id="BLOGGER_PHOTO_ID_5421513646980004322" border="0" /></span></div> </div><div style="text-align: left;"><span style="font-size:100%;"><a href="http://en.wikipedia.org/wiki/3G">The first com</a></span><span style="font-size:100%;"><a href="http://en.wikipedia.org/wiki/3G">mercial launch of 3G was also by NTT DoCoMo in Japan on 1 October 2001</a>, the second netw</span><span style="font-size:100%;">ork to go commercially live was by SK Telecom in South Korea, then came the European networks and then the first commercial United States 3G network was setup by Monet Mobile Networks, on CDMA2000 1x EV-DO technology, but this network provider later shut down operations. The second 3G network operator in the USA was Veriz</span> <span style="font-size:100%;">on Wireless in October 2003 also on CDMA2000 1x EV-DO. </span></div><div style="text-align: left;"><span style="font-size:100%;">The Nokia 6650 was the world's first 3G phone supporting the W-CDMA 2100 MHz band a far cry from the current 3G iPhones for example. Interestingly the phone was <b><i>"unlocked" ... eat that AT&T and other Telcos</i></b></span></div><div style="text-align: left;"><span style="font-size:100%;"><br /></span></div></div><div style="text-align: left;"><span style="font-size:100%;"><b><br /></b></span></div><div style="text-align: left; color: rgb(0, 0, 0);"><span class="Apple-style-span" style="font-weight: bold;font-size:130%;" ><span class="Apple-style-span">iPod (and then the iPhone)</span></span></div><div style="text-align: left;"><div style="text-align: left;"><span style="font-size:100%;">I think that this was probably the best invention/creation that came from Steve Jobs and company. Now I know Mac fanatics might chew my head off on this, but I'd say if you cant make the product #1 in its category then it'll always be good and amazing but never "great". I believe iPod delivered for Apple and Steve what they were craving for years in the PC market.<br /><br /></span></div><div style="text-align: left;"><div><span style="font-size:100%;"><img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjCYJPgmelz4aYxTgcQgrxjWkSpNQa2Kc1c4ILhnIQx4GjvHAsBOzD86OE0VvS02c2DgtUO7-2EptQ5jynYa5-_KtL1ntNFYYJZUsAKYEBJPvROyM2GHI6VyOXclIjUi4iA_RFpWNaVT6p8/s400/firstipodever.PNG" style="margin: 0pt 10px 10px 0pt; float: left; cursor: pointer; width: 348px; height: 203px;" alt="" id="BLOGGER_PHOTO_ID_5421513100384666498" border="0" /></span></div></div><div style="text-align: left;"><span style="font-size:100%;">Deeming existing portable music players poorly conceived, Jobs ordered a team of his engineers and designer Jonathan Ive to develop <a href="http://images.businessweek.com/ss/09/01/0115_apple/11.htm">the first iPod</a> in under a year. Launched in October 2001, the product would go on to claim more than 70% of the digital music player market and, with its companion iTunes Music Store, revolutionize the distribution of digital music.<br /><br /></span></div><div style="text-align: left;"><span style="font-size:100%;">While the iPhone and its new touch paradigm revolutionized the smartphone market to a large extent, its impact was nowhere close to what iPod and iTunes did to the music and entertainment space.</span></div><div><span style="font-size:100%;"><br /></span></div></div><div><span style="font-size:100%;"><b><br /></b></span></div><div style="color: rgb(0, 0, 0);"><span style="font-size:130%;"><b><span class="Apple-style-span">Youtube</span></b></span></div><div><span style="font-size:100%;">Not enough credit goes to this service, which has now become woven into the fabric of our lives Youtube now has a billion or more views a day and is an alternative media outlet all its own. Never does a day go by when we don't watch something interesting out there. Youtube was started in 2005 and here's <a href="http://www.youtube.com/watch?v=jNQXAC9IVRw">the very first public Youtube video</a>.</span></div><div><div style="text-align: center;"><span style="font-size:100%;"><br /></span></div><div style="text-align: center;"><span style="font-size:100%;"><br /></span></div><div><span style="font-size:100%;"><object height="344" width="425"><param name="movie" value="http://www.youtube.com/v/jNQXAC9IVRw&hl=en_US&fs=1&"><param name="allowFullScreen" value="true"><param name="allowscriptaccess" value="always"><embed src="http://www.youtube.com/v/jNQXAC9IVRw&hl=en_US&fs=1&" type="application/x-shockwave-flash" allowscriptaccess="always" allowfullscreen="true" height="344" width="425"></embed></object></span></div><div><span style="font-size:100%;"><br /></span></div><div><span style="font-size:100%;"><br /></span></div><div style="color: rgb(0, 0, 0);"><span class="Apple-style-span" style="font-weight: bold;font-size:130%;" >Facebook</span></div><div><span style="font-size:100%;">Facebook is poised to change the way we interact socially with our friends, family and acquaintances (depending on who you've let into your Facebook network ;-). I know parents, grandparents, folks in villages and towns all over the world jumping on Facebook to keep in touch and find out what's happening with people they know.<br /><br /></span></div><div><span style="font-size:100%;"><a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhxI-_CE63_g0x34J0n8IMYYMQqFpF8Mu3US5YN1qfYHR-v5LKQIFxplIK32Zr_cFAOYf5dZU15noYz4w5ucowSMrQ5oihWqcwtrAmiwp8ElL85-oS_2hLNAYcGWiF9PsY95tG_w6taO2MC/s1600-h/firstfacebookpageever.PNG"><img style="margin: 0pt 10px 10px 0pt; float: left; cursor: pointer; width: 320px; height: 244px;" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhxI-_CE63_g0x34J0n8IMYYMQqFpF8Mu3US5YN1qfYHR-v5LKQIFxplIK32Zr_cFAOYf5dZU15noYz4w5ucowSMrQ5oihWqcwtrAmiwp8ElL85-oS_2hLNAYcGWiF9PsY95tG_w6taO2MC/s320/firstfacebookpageever.PNG" alt="" id="BLOGGER_PHOTO_ID_5421526342433978914" border="0" /></a></span><span style="font-size:100%;">You can read up on how Facebook got started <a href="http://en.wikipedia.org/wiki/Facebook">here</a>. It was started as something called Facemash on October 28, 2003 when Mark </span><span style="font-size:100%;">Zuckerberg was attending Harvard as a sophomore. </span><span style="font-size:100%;">Then he began writing code for a new website in January 2004 called "thefacebook.com". When Mark finished the site, he told a couple of friends. And then one of them suggested putting it on the Kirkland House online mailing list, which was, like, three hundred people," according to roommate <a href="http://en.wikipedia.org/wiki/Dustin_Moskovitz" title="Dustin Moskovitz">Dustin Moskovitz</a>. "And, once they did that, several dozen people joined, and then they were telling people at the other houses. </span></div><div><span style="font-size:100%;">So its not clear who the very first person was to get onto Facebook, so based on the <a href="http://www.archive.org/">Wayback Machine</a> here's a look at</span><span style="font-size:100%;"> what it looked like when it was launched.</span></div><div><span style="font-size:100%;">The Facebook domain <a href="http://web.archive.org/web/20050408055255/http://www.facebook.com/">between 2003 - Aug 2005</a> and then <a href="http://web.archive.org/web/20050806011211/http://facebook.com/">post Aug 2005</a>.</span></div><div><span style="font-size:100%;"><br /><br /></span></div><div><span style="font-weight: bold; color: rgb(0, 0, 0);font-size:130%;" class="Apple-style-span" >Twitter</span></div><div><span style="font-size:100%;">Twitter caught me by surprise. I think its one of the most innovative medium for unprompted public exchange confined to "140 characters x infinity". I was already a big fan of Blogger which by the way didn't make it to this list cause it was launched in Oct 1999. Depending on how Twitter deals with things like spam etc I believe its here to stay and will be woven into the online fabric of how we interact. Here's a glimpse of <a href="http://twitter.com/jack/status/29">the first public Tweet ever</a>.</span></div><div><span style="font-size:100%;"><br /></span></div><span style="font-size:100%;"><br /><a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjlULgzf9Vq_MRMx667La9N74T6eM8NznCNjGEZdthNsJSxdl5Xzsz9YWJn0X6eKJ1FHqHkYZO1yewH24Gc4CuqSAe0Sgchcbyjx7bcLzWf-jud6GawKAF9mrkfCIqLaJwfNbWTapWrttt6/s1600-h/firsttweetever.PNG"><img style="margin: 0pt 10px 10px 0pt; float: left; cursor: pointer; width: 400px; height: 128px;" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjlULgzf9Vq_MRMx667La9N74T6eM8NznCNjGEZdthNsJSxdl5Xzsz9YWJn0X6eKJ1FHqHkYZO1yewH24Gc4CuqSAe0Sgchcbyjx7bcLzWf-jud6GawKAF9mrkfCIqLaJwfNbWTapWrttt6/s400/firsttweetever.PNG" alt="" id="BLOGGER_PHOTO_ID_5421507646045300098" border="0" /></a></span></div></div>Darayush Mistryhttp://www.blogger.com/profile/09885449994009125113noreply@blogger.com2tag:blogger.com,1999:blog-6291855412854589867.post-34797600330234511892009-11-18T14:34:00.000-08:002009-11-18T15:20:40.627-08:00What do LinkedIn users do ;-) ... they're playing Farmville on FacebookI truly believe that LN is one of the most capital rich networks. In the sense that a network connection on LN is probably worth much more than connections on other networks. Maybe FB is the only other one.<br /><br />One of the issues I've had with <a href="http://www.linkedin.com/">LinkedIn</a> since its inception is its lack of ability to make a user comeback everyday and check on things. While I do swing by there every few days, there's nothing really out there that compels me to. Now I'm sure there's recruiters out there that do this on the hour 24x7, but for the rest of the 50M users out there its pretty drab.<br /><br />Well to correct myself I do swing by there every few days when someone sends me an InMail or LN Invite or to check on the LinkedIn portlet about who looked me up (that always makes me curious) and more recently to see what updates the LN to Twitter feed integration gets. But nothing compelling really.<br /><br /><span style="font-size:130%;"><span style="font-weight: bold;font-family:arial;" >However wouldn't it be killer if there was a Farmville for LinkedIn ;-)</span></span><br /><br /><img src="file:///C:/DOCUME%7E1/dmistry/LOCALS%7E1/Temp/moz-screenshot.png" alt="" /><a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg9rGE_d-yIVExcXZze22Uv8Rq-I-z25kulooJpeV_UM3OMArh9Ifj0Ra8MGZBAwx-hJgWeLWP8S3-FHVFHhgGUPz4QMaZk0d7XT2ngjciZ6DlyDxEClQUQy0EYaJywwuCTHDFP-hA4bUX7/s1600/LNFarmV.PNG"><img style="margin: 0px auto 10px; display: block; text-align: center; cursor: pointer; width: 320px; height: 142px;" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg9rGE_d-yIVExcXZze22Uv8Rq-I-z25kulooJpeV_UM3OMArh9Ifj0Ra8MGZBAwx-hJgWeLWP8S3-FHVFHhgGUPz4QMaZk0d7XT2ngjciZ6DlyDxEClQUQy0EYaJywwuCTHDFP-hA4bUX7/s320/LNFarmV.PNG" alt="" id="BLOGGER_PHOTO_ID_5405586235346244626" border="0" /></a><br /><br />So when I saw this TechCrunch tweet today;<br /><blockquote><div class="msg"> <a href="http://twitter.com/TechCrunch" onclick="pageTracker._trackPageview('/exit/to/TechCrunch');" target="_blank">TechCrunch</a>: <span id="msgtxt5837056369" class="msgtxt en">Zynga To Launch Smash Hit FarmVille On FarmVille.com <a href="http://bit.ly/22xAA2" onclick="pageTracker._trackPageview('/exit/link/5837056369')" rel="nofollow" target="_blank"><b>http://bit.ly/22xAA2</b></a> <span class="expand">(<a class="lit" href="http://search.twitter.com/search?q=http%3A%2F%2Fbit.ly%2F22xAA2+#" onclick="decodeUrl(this); return false;">expand</a><img alt="" src="http://search.twitter.com/images/search/expanding.gif?1258154274" style="display: none;" />)</span> by <a href="http://twitter.com/jasonkincaid" onclick="pageTracker._trackPageview('/exit/to/jasonkincaid')" target="_blank">@jasonkincaid</a></span></div></blockquote><div class="msg"><span id="msgtxt5837056369" class="msgtxt en"><a href="http://twitter.com/jasonkincaid" onclick="pageTracker._trackPageview('/exit/to/jasonkincaid')" target="_blank"></a><br /></span> </div>.. thought I'd blog about it. Here are some ideas LinkedIn and Zynga ..<br /><br /><ol><li>A build and sell your own virtual business (strategy) game that you can play with your LN network?</li><li>A virtual job hunt/interview game where you earn credits and improve your work-experience and education/credentials and then move up the corporate ladder at various virtual companies.</li><li>How about Mafia Wars with a corporate twist would be a hit on LN .. considering all the corporate wars and games ;-)</li><li>If nothing else how about a plain old board game like monopoly or scrabble<br /></li></ol><br />Now one might argue that LN is all about professional relationships and has no place for this stuff. I'd strongly challenge them with what I said in the title. Also wouldnt it be great if you published yr "Build and Sell your own virtual business Empire" score and potential recruiter saw how you were a virtual tycoon ;-)<br /><br />Besides keeping users like me interested, I'm sure it'll boost LinkedIn's social capital by increasing "Visits/Person" and "Average Time Spent" as well.<br /><br />Any takers??Darayush Mistryhttp://www.blogger.com/profile/09885449994009125113noreply@blogger.com1tag:blogger.com,1999:blog-6291855412854589867.post-27070449862713034712009-07-21T12:02:00.000-07:002009-12-10T11:32:00.239-08:00How to Quickly Embed Google Calendar in NetSuiteThis is a walkthrough video of how you can quickly embed a Google Calendar in NetSuite.<br /><br />Power of the NetSuite platform, allows you to quickly and securely embed any gadgets, widgets and web apps into any of your NetSuite applications.<br /><br />... and now you have a couple of more mins to watch some other vids ;-)<br /><br /><object width="425" height="344"><param name="movie" value="http://www.youtube.com/v/N569nxWHGPo&hl=en&fs=1"><param name="allowFullScreen" value="true"><param name="allowscriptaccess" value="always"><embed src="http://www.youtube.com/v/N569nxWHGPo&hl=en&fs=1" type="application/x-shockwave-flash" allowscriptaccess="always" allowfullscreen="true" width="425" height="344"></embed></object><br /><br /><span style="color: rgb(255, 0, 0); font-weight: bold;">Update:</span><br />Here's the portlet script similar to what was used in this example.<br /><blockquote>function GCalClientPortlet (portlet, column)<br />{<br />portlet.setTitle ('Google Calendar in NetSuite');<br />content = 'PUT GOOGLE CALENDAR EMBED IFRAME URL HERE';<br /><br />portlet.setHtml( content );<br />}<br /></blockquote>Darayush Mistryhttp://www.blogger.com/profile/09885449994009125113noreply@blogger.com2tag:blogger.com,1999:blog-6291855412854589867.post-42050902636300493862009-04-22T21:50:00.000-07:002009-04-22T22:13:16.333-07:00Voice enabled CRM AppsFor the longest time I've firmly believed that voice enablement will be key for CRM Apps of the future. Having worked on integrating products like Jott, Ribbit and Oracle's CCOD into the Siebel CRM/OnDemand application in the past, I can acknowledge the power they can bring to the table in simplifying a sales persons daily activities. Remember a large part of sales is ensuring that you're on top of all your activities and keep the ball rolling.<div><br /></div><div>Also hooked onto the voice enabled search Google offers on iPhones. It's remarkable how in a relatively short duration Ive become so dependent on this service. </div><div><br /></div><div>Now imagine a road warrior or never in front of the machine sales rep (arent they all that way ;-)</div><div>who can get access to all their CRM data on their mobile device, but through voice.</div><div><br /></div><div>Wouldnt it be awesome if you bring up your fav SFA app on the iPhone and "Speak" show me latest brief on "Hush Communications" and the newest content available in the 360 for Hush Communications just paints on your device. You review the brief on "Hush" and walk into the meeting with them. </div><div><br /></div><div>Customer reminds you that you still havnt sent them the latest quote so you pop-up the phone and "Speak" - "Email Hush Quote to Mike Myers" and boom the quote you had previously created for them but forgotten to email appears in Mike's inbox.</div><div><br /></div><div>You step out of the meeting and "Speak" - "Change - Hush Opportunity to Closed" and "Create Task - for Hush - Work on final order approval with Mgmt"</div><div><br /></div><div>Then there's also the more traditional get all your voicemails and their transscripts in the app on the right record kind of scenarios as well.</div><div><br /></div><div>Anyways most of these scenarios I've prototyped myself and they're very much in the relam of doable with services like Jott and Ribbit. So its only a matter of time till Sales Reps get hooked on these.</div><div><br /></div><div>Then again voice enabled sales apps have been touted since 2001 we enabled <a href="http://www.allbusiness.com/technology/software-services-applications/8997014-1.html">Siebel.</a> But I think were's getting closer.<br /><div><div><br /></div><div><br /></div></div></div>Darayush Mistryhttp://www.blogger.com/profile/09885449994009125113noreply@blogger.com2tag:blogger.com,1999:blog-6291855412854589867.post-90768913692753515962009-02-23T22:17:00.000-08:002009-02-23T22:39:10.669-08:00Goodbye Comcast !!<link rel="File-List" href="file:///C:%5CDOCUME%7E1%5CMistry%5CLOCALS%7E1%5CTemp%5Cmsohtml1%5C01%5Cclip_filelist.xml"><link rel="Edit-Time-Data" href="file:///C:%5CDOCUME%7E1%5CMistry%5CLOCALS%7E1%5CTemp%5Cmsohtml1%5C01%5Cclip_editdata.mso"><!--[if !mso]> <style> v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} </style> <![endif]--><o:smarttagtype namespaceuri="urn:schemas-microsoft-com:office:smarttags" name="time"></o:smarttagtype><!--[if gte mso 9]><xml> <w:worddocument> <w:view>Normal</w:View> <w:zoom>0</w:Zoom> <w:compatibility> <w:breakwrappedtables/> <w:snaptogridincell/> <w:applybreakingrules/> <w:wraptextwithpunct/> <w:useasianbreakrules/> <w:usefelayout/> </w:Compatibility> <w:browserlevel>MicrosoftInternetExplorer4</w:BrowserLevel> </w:WordDocument> </xml><![endif]--><!--[if !mso]><object classid="clsid:38481807-CA0E-42D2-BF39-B33AF135CC4D" id="ieooui"></object> <style> st1\:*{behavior:url(#ieooui) } </style> <![endif]--><style> <!-- /* Font Definitions */ @font-face {font-family:Wingdings; panose-1:5 0 0 0 0 0 0 0 0 0; mso-font-charset:2; mso-generic-font-family:auto; mso-font-pitch:variable; mso-font-signature:0 268435456 0 0 -2147483648 0;} @font-face {font-family:SimSun; panose-1:2 1 6 0 3 1 1 1 1 1; mso-font-alt:宋体; mso-font-charset:134; mso-generic-font-family:auto; mso-font-pitch:variable; mso-font-signature:3 135135232 16 0 262145 0;} @font-face {font-family:"\@SimSun"; panose-1:2 1 6 0 3 1 1 1 1 1; mso-font-charset:134; mso-generic-font-family:auto; mso-font-pitch:variable; mso-font-signature:3 135135232 16 0 262145 0;} /* Style Definitions */ p.MsoNormal, li.MsoNormal, div.MsoNormal {mso-style-parent:""; margin:0in; margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:12.0pt; font-family:"Times New Roman"; mso-fareast-font-family:SimSun;} a:link, span.MsoHyperlink {color:blue; text-decoration:underline; text-underline:single;} a:visited, span.MsoHyperlinkFollowed {color:purple; text-decoration:underline; text-underline:single;} @page Section1 {size:8.5in 11.0in; margin:1.0in 1.25in 1.0in 1.25in; mso-header-margin:.5in; mso-footer-margin:.5in; mso-paper-source:0;} div.Section1 {page:Section1;} --> </style><!--[if gte mso 10]> <style> /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman";} </style> <![endif]--> <p class="MsoNormal">It all started cause I needed to access “My Account” on comcast.com to view some info. Since I had not accessed the account in months, I had some trouble signing in (to put it mildly) with my password (which I had obviously forgotten).
<br /></p><p class="MsoNormal">
<br /></p> <p style="color: rgb(255, 0, 0);" class="MsoNormal">What ensued was not just funny but a classic example of how a large corporation just simply loses customers due to poor (read crappy) support/service.Comcast has tried to provide every tool on the planet to help you with issues, suggestive help, call a number, chat with a rep online blah blah blah. Sadly none of them worked for a simple problem of resetting my password.</p><p style="color: rgb(255, 0, 0);" class="MsoNormal">
<br /></p> <p class="MsoNormal"><o:p> </o:p></p> <p class="MsoNormal">So I try logging in a few times and then realize I’ve obviously forgotten my password. I click the very friendly “Forgot your password” link and this is what it shows me.</p> <p class="MsoNormal"><o:p> </o:p></p> <p class="MsoNormal">Its telling me that my secret question has expired (whatever that means, since I had never set one) and then actually wants me to still submit one to proceed.</p><p class="MsoNormal">
<br /></p><p style="color: rgb(255, 0, 0);" class="MsoNormal"><a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhqxcmXcbL1gNf52d3cGYQL5Vay3JqgAxqXPrmmSZa8p84Ng3ac8ZJSRkx2uiD7zb5acPg_4MJDX__2Nr7VB9glb6qJs4oYb7VVNLDjglsWUjpJPU1UdNS1TpBzLQkroc27lsv-doRjmVLH/s1600-h/pic1.PNG"><img style="margin: 0px auto 10px; display: block; text-align: center; cursor: pointer; width: 400px; height: 173px;" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhqxcmXcbL1gNf52d3cGYQL5Vay3JqgAxqXPrmmSZa8p84Ng3ac8ZJSRkx2uiD7zb5acPg_4MJDX__2Nr7VB9glb6qJs4oYb7VVNLDjglsWUjpJPU1UdNS1TpBzLQkroc27lsv-doRjmVLH/s400/pic1.PNG" alt="" id="BLOGGER_PHOTO_ID_5306245508317109986" border="0" /></a></p> <p class="MsoNormal">
<br /></p><meta equiv="Content-Type" content="text/html; charset=utf-8"><meta name="ProgId" content="Word.Document"><meta name="Generator" content="Microsoft Word 10"><meta name="Originator" content="Microsoft Word 10"><link rel="File-List" href="file:///C:%5CDOCUME%7E1%5CMistry%5CLOCALS%7E1%5CTemp%5Cmsohtml1%5C01%5Cclip_filelist.xml"><link rel="Edit-Time-Data" href="file:///C:%5CDOCUME%7E1%5CMistry%5CLOCALS%7E1%5CTemp%5Cmsohtml1%5C01%5Cclip_editdata.mso"><!--[if !mso]> <style> v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} </style> <![endif]--><!--[if gte mso 9]><xml> <w:worddocument> <w:view>Normal</w:View> <w:zoom>0</w:Zoom> <w:compatibility> <w:breakwrappedtables/> <w:snaptogridincell/> <w:applybreakingrules/> <w:wraptextwithpunct/> <w:useasianbreakrules/> <w:usefelayout/> </w:Compatibility> <w:browserlevel>MicrosoftInternetExplorer4</w:BrowserLevel> </w:WordDocument> </xml><![endif]--><style> <!-- /* Font Definitions */ @font-face {font-family:SimSun; panose-1:2 1 6 0 3 1 1 1 1 1; mso-font-alt:宋体; mso-font-charset:134; mso-generic-font-family:auto; mso-font-pitch:variable; mso-font-signature:3 135135232 16 0 262145 0;} @font-face {font-family:"\@SimSun"; panose-1:2 1 6 0 3 1 1 1 1 1; mso-font-charset:134; mso-generic-font-family:auto; mso-font-pitch:variable; mso-font-signature:3 135135232 16 0 262145 0;} /* Style Definitions */ p.MsoNormal, li.MsoNormal, div.MsoNormal {mso-style-parent:""; margin:0in; margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:12.0pt; font-family:"Times New Roman"; mso-fareast-font-family:SimSun;} @page Section1 {size:8.5in 11.0in; margin:1.0in 1.25in 1.0in 1.25in; mso-header-margin:.5in; mso-footer-margin:.5in; mso-paper-source:0;} div.Section1 {page:Section1;} --> </style><!--[if gte mso 10]> <style> /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman";} </style> <![endif]--><span style=";font-family:";font-size:12;" ><!--[if gte vml 1]><v:shapetype id="_x0000_t75" coordsize="21600,21600" spt="75" preferrelative="t" path="m@4@5l@4@11@9@11@9@5xe" filled="f" stroked="f"> <v:stroke joinstyle="miter"> <v:formulas> <v:f eqn="if lineDrawn pixelLineWidth 0"> <v:f eqn="sum @0 1 0"> <v:f eqn="sum 0 0 @1"> <v:f eqn="prod @2 1 2"> <v:f eqn="prod @3 21600 pixelWidth"> <v:f eqn="prod @3 21600 pixelHeight"> <v:f eqn="sum @0 0 1"> <v:f eqn="prod @6 1 2"> <v:f eqn="prod @7 21600 pixelWidth"> <v:f eqn="sum @8 21600 0"> <v:f eqn="prod @7 21600 pixelHeight"> <v:f eqn="sum @10 21600 0"> </v:formulas> <v:path extrusionok="f" gradientshapeok="t" connecttype="rect"> <o:lock ext="edit" aspectratio="t"> </v:shapetype><v:shape id="_x0000_i1025" type="#_x0000_t75" style="'width:431.25pt;"> <v:imagedata src="file:///C:\DOCUME~1\Mistry\LOCALS~1\Temp\msohtml1\01\clip_image001.png" title=""> </v:shape><![endif]--><!--[if !vml]--><!--[endif]--></span><p class="MsoNormal"><o:p> </o:p></p> <p class="MsoNormal">After giving up on forgot password I roam the site a little more to see if I can call them.</p> <p class="MsoNormal">
<br /></p><p class="MsoNormal">So I see this posted prominently on the site.</p> <p class="MsoNormal"><o:p> </o:p></p> <p class="MsoNormal"><o:p> </o:p></p> <p class="MsoNormal"><b>We're here for you 24/7. Just <a href="http://www.askcomcast.com/acfzredirect.asp" target="_blank" onclick="javascript:window.open(this.href,'eva','height=455,width=500,status=yes,toolbar=no,scrollbars=1');return false;">Ask Comcast</a> 1-800-COMCAST (1-800-266-2278)<o:p></o:p></b></p> <p class="MsoNormal"><o:p> </o:p></p> <p class="MsoNormal">Mind you this is at <st1:time minute="0" hour="22">10:00pm</st1:time> US Pacific time. I hit the IVR at Comcast the options available are;</p> <p class="MsoNormal">- Issues with your service</p> <p class="MsoNormal">- Billing inquiries</p> <p class="MsoNormal">- Upgrade Service</p> <p class="MsoNormal">- Downgrade Service</p> <p class="MsoNormal">- Pay-per-View</p> <p class="MsoNormal"><o:p> </o:p></p> <p class="MsoNormal">So I hang up since neither of these options relate to website “My Account” login issues.</p> <p class="MsoNormal">
<br /></p><p class="MsoNormal">
<br /></p> <p class="MsoNormal"><o:p> </o:p></p> <p class="MsoNormal"><o:p> </o:p></p> <p class="MsoNormal">Then I see this tool which suggests that I chat with someone online right now. That sounds simple so I click it, enter literally 15 fields and then am presented with a set of pre-canned FAQ’s .. so no live chat :-(</p> <p class="MsoNormal"><o:p> </o:p></p> <p class="MsoNormal">Not to give up yet, I click one of the FAQ’s that looks really promising and here’s what it says.</p> <p class="MsoNormal"><o:p> </o:p></p> <p class="MsoNormal"><a href="https://www.comcastsupport.com/sdccommon/asp/defcontent_view.asp">https://www.comcastsupport.com/sdccommon/asp/defcontent_view.asp</a></p> <p class="MsoNormal"><o:p> </o:p></p> <p class="MsoNormal"><strong><span style=";font-family:Arial;font-size:9;color:black;" >Error Message: "</span></strong><em><b><span style=";font-family:Arial;font-size:9;color:black;" >Incorrect Password. Please try again.</span></b></em><strong><span style=";font-family:Arial;font-size:9;color:black;" > OR <i>We do not have a </i></span></strong></p> <p class="MsoNormal"><strong><span style=";font-family:Arial;font-size:9;color:black;" ><i>reminder question on file for this User Name.</i></span></strong></p> <p class="MsoNormal"><strong><span style=";font-family:Arial;font-size:9;color:black;" ><i> To restore your account access, please</i></span></strong></p> <p class="MsoNormal"><strong><span style=";font-family:Arial;font-size:9;color:black;" ><i> re-create your User Profile." </i></span></strong><b><i><span style=";font-family:Arial;font-size:9;color:black;" >
<br /></span></i></b></p> <p class="MsoNormal"></p><blockquote><p class="MsoNormal"><span style="font-size:100%;">
<br /></span><span style=";font-family:Arial;font-size:100%;color:black;" >If you have forgotten your password, simpl</span></p> <p class="MsoNormal"><span style=";font-family:Arial;font-size:100%;color:black;" >y answer your reminder question correctly and you will be allowed to </span></p> <p class="MsoNormal"><span style=";font-family:Arial;font-size:100%;color:black;" >reset your password. If there is not a reminder question on file in our databa</span></p> <p class="MsoNormal"><span style=";font-family:Arial;font-size:100%;color:black;" >se to retrieve your forgotten password, you need to re-create your profile. This is for security purp</span></p> <p class="MsoNormal"><span style=";font-family:Arial;font-size:100%;color:black;" >oses as passwords are encrypted and cannot be retrieved.</span><span style="font-size:100%;">
<br /></span></p> <p class="MsoNormal"><span style=";font-family:Arial;font-size:100%;color:black;" >To re-create your profile and overwrite the existing profile with that User </span></p> <p class="MsoNormal"><span style=";font-family:Arial;font-size:100%;color:black;" >Name:
<br />1. Click here to create a new profile.</span><span style="font-size:100%;">
<br /></span></p> <p class="MsoNormal"><span style=";font-family:Arial;font-size:100%;color:black;" >2. Complete appropriate fields
<br />3. Ensure Account Number and your Phone Number match the
<br />information </span></p> <p class="MsoNormal"><span style=";font-family:Arial;font-size:100%;color:black;" >on your Comcast Account
<br />4. Click the Submit button
<br />5. Your account access should now be restored</span><span style="font-size:100%;">
<br /></span></p> <p class="MsoNormal"><span style=";font-family:Arial;font-size:100%;color:black;" >Adding/removing/changing account numbers tied to your profile.
<br />In some areas, multiple </span></p> <p class="MsoNormal"><span style=";font-family:Arial;font-size:100%;color:black;" >Comcast accounts can be viewed by logging into one profile. In these areas, simply login to your accou</span></p> <p class="MsoNormal"><span style=";font-family:Arial;font-size:100%;color:black;" >nt and select UPDATE MY PROFILE from the bottom right. From here, use the drop-down menu to add and </span></p> <p class="MsoNormal"><span style=";font-family:Arial;font-size:100%;color:black;" >remove accounts.
<br />In other areas, only one Comcast account is allowed for each profile. In th</span></p> <p class="MsoNormal"><span style=";font-family:Arial;font-size:100%;color:black;" >ese areas, you will need to cancel your existing profile and re-create it with your new account information. </span></p> <p class="MsoNormal"><span style=";font-family:Arial;font-size:100%;color:black;" >To do so, follow the steps below.
<br />1. Log in to your account and select the UPDATE</span></p> <p class="MsoNormal"><span style=";font-family:Arial;font-size:100%;color:black;" > MY PROFILE section
<br />from the bottom right
<br />2. From here, select the CANCEL option on</span></p> <p class="MsoNormal"><span style=";font-family:Arial;font-size:100%;color:black;" > the bottom of the screen
<br />3. Follow steps to cancel profile
<br />4. From the successful cancel screen, select the re-c</span></p> <p class="MsoNormal"><span style=";font-family:Arial;font-size:100%;color:black;" >reate profile link
<br />5. Follow the steps to create your profile</span></p></blockquote><p class="MsoNormal"><span style=";font-family:Arial;font-size:9;color:black;" ></span></p><p class="MsoNormal">
<br /></p><p class="MsoNormal">
<br /></p> <p class="MsoNormal"><span style=";font-family:Arial;font-size:100%;color:black;" ><o:p> </o:p></span></p> <p class="MsoNormal"><span style=";font-family:Arial;font-size:100%;color:black;" ><o:p> </o:p></span></p> <p class="MsoNormal"><span style="font-size:100%;">When I try all the crap that's been mentioned above I get the message below saying your account already exists …. <b><span style=";font-family:Arial;color:black;" >Please login or call us</span></b></span></p> <p class="MsoNormal"><span style="font-size:100%;"><b><span style=";font-family:Arial;color:black;" ><o:p> </o:p></span></b></span></p> <p class="MsoNormal">
<br /></p><p style="color: rgb(255, 0, 0);" class="MsoNormal"><a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhGww_tMxvvzxuJ3BQ7CyxlpRcc5XqUiaKrUCrHuQWlutesX25yUBhFk9JyuM6n064d2dKHeUaVSJiJxgrPfdu5F5yiANL9Mt_GVK2XM1TdMPIQYFwZF6rAFVni2Gdl4iBEpRxr9z_lJT5L/s1600-h/pic2.PNG"><img style="margin: 0px auto 10px; display: block; text-align: center; cursor: pointer; width: 400px; height: 173px;" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhGww_tMxvvzxuJ3BQ7CyxlpRcc5XqUiaKrUCrHuQWlutesX25yUBhFk9JyuM6n064d2dKHeUaVSJiJxgrPfdu5F5yiANL9Mt_GVK2XM1TdMPIQYFwZF6rAFVni2Gdl4iBEpRxr9z_lJT5L/s400/pic2.PNG" alt="" id="BLOGGER_PHOTO_ID_5306246206568981634" border="0" /></a></p> <p class="MsoNormal"><!--[if gte vml 1]><v:shape id="_x0000_i1025" type="#_x0000_t75" style="'width:431.25pt;height:127.5pt'"> <v:imagedata src="file:///C:\DOCUME~1\Mistry\LOCALS~1\Temp\msohtml1\01\clip_image003.png" title=""> </v:shape><![endif]--><!--[if !vml]--></p><p class="MsoNormal">
<br /><!--[endif]--></p> <p class="MsoNormal"><o:p> </o:p></p> <p style="color: rgb(255, 0, 0);" class="MsoNormal">At this point I’m ready to move from Comcast … seriously. This is the second time they've pained me as a customer. The first was a ridiculous excuse for not being able to exchange my set top box for a HDMI one even though I had bought the HD service from them and was paying every month for it.
<br /></p><p style="color: rgb(255, 0, 0);" class="MsoNormal">
<br /></p> <p style="color: rgb(255, 0, 0);" class="MsoNormal"><o:p> </o:p></p> <p class="MsoNormal"><span style="color: rgb(255, 0, 0);">Now getting ready to send this to their VP of Customer Service. Who has a picture and profile posted online. See if he can really help.
<br /></span></p><p class="MsoNormal"><span style="color: rgb(255, 0, 0);">
<br /></span></p><p style="font-weight: bold;" class="MsoNormal"><span style="color: rgb(255, 0, 0);">The only question I really have for him is, have you ever used your own system Mr Germano??</span><o:p></o:p></p> Darayush Mistryhttp://www.blogger.com/profile/09885449994009125113noreply@blogger.com2tag:blogger.com,1999:blog-6291855412854589867.post-21001691782002072392009-02-02T12:26:00.001-08:002009-02-17T23:55:57.193-08:003 LinkedIn Tell's to look out for<span style="font-style: italic;"></span><blockquote><span style="font-style: italic;">A </span><b style="font-style: italic;">tell</b><span style="font-style: italic;"> in </span><a style="font-style: italic;" href="http://en.wikipedia.org/wiki/Poker" title="Poker">poker</a><span style="font-style: italic;"> is a subtle but detectable change in a player's behavior or demeanor that gives clues to that player's assessment of his hand. A player gains an advantage if he observes and understands the meaning of another player's tell, particularly if the tell is unconscious and reliable</span><br /></blockquote>Off late I've detecting a number of tell's through LinkedIn so wanted to share my top three and see if others have noticed it and agree. Or am I reading too much into the LinkedIn body language.<br /><br />#1 - LinkedIn profile updated to 100%.<br /><br />#2 - Posting status updates that read like " ... looking for newer challenges ..."<br /><br />#3 - Adding recruiter to network. Evaluate and appraise or departure from company usually occurs in a few weeks or months.Darayush Mistryhttp://www.blogger.com/profile/09885449994009125113noreply@blogger.com1tag:blogger.com,1999:blog-6291855412854589867.post-17880778914718829142009-01-29T13:13:00.001-08:002009-02-17T23:37:29.552-08:00The Wonderful and Weird world of TwitterUsing <a href="http://www.twitter.com">Twitter</a> is like "<a href="http://en.wikipedia.org/wiki/Alice%27s_Adventures_in_Wonderland">Alice in Wonderland</a>", its wonderful and weird<br /><br />Its a wonderful tool that can be private or public or both, corporate or personal or both, logical or illogical or both well hopefully you get the point.<br /><br />So here are 5 reasons why I think its wonderful ... and weird<br /><br />#1 - Wonderful cause I can keep in touch with my network and if I feel like shouting out "I need caffeine" on a Wed afternoon I can. Weird cause now I can see virtual colleagues shout out about things like "Gummy Bears".<br /><br />#2 - Wonderful cause it allows me to communicate with friends and family quickly and easily at the same time. Did you know that you could "direct message" someone by putting "d username message". Weird that Twitter allows me to do the same thing I used to did with my IM status a few years ago and yet its so much more engaging and powerful.<br /><br />#3 - Wonderful cause with Twitter I can open conversations with people in my industry or area without having to visit tradeshows or events or ever having to meet them in reality. Well you might say that no big deal cause more collaboration and networking tools allow that. Weird cause its a best response I've seen from complete strangers wanting to engage in a short 140char conversation.<br /><br />#4 - Wonderful cause I can now get all my news from the likes of Guy Kawasaki, Chris Brogan et al. Weird cause it makes me wonder if they realize how much folks like me rely on them to feed me tidbits ;-)<br /><br />#5 - Wonderful cause big media and spammers have still not figured out how to abuse Twitter (blatantly). Nothing weird about that, its cool.<br /><br />... and all this is with very few Following and Followers.<br /><br />I'm not sure if you need 1000's of followers or need to follow 1000's on Twitter to get value out of it. Though I can clearly see folks in sales and marketing doing that, especially those that might be companies of "1" or "they" are the brand.<br /><br />If harnessed appropriately Twitter or micro-blogging tools like Twitter can be yet another amazing collaboration and productivity channel within an enterprise. Imagine mgr's using it to keeping in touch with their large distributed team's, Smaller teams leveraging it to stay tight, sales or project teams updating each other, salespeople using it to mine and harvest, marketing using it to drive messages and test the mood.<br /><br />For me Twitter fills the gap between an IM and a Message Board or Email Group.<br /><br />Speaking of email groups I wonder when Microsoft starts offering micro-blogging as part of <a href="http://www.hotmail.com">Hotmail </a>or Outlook + MSN Live or Sharepoint for internal use. I use them as an example cause they have the tools and web properties to make this happen. Imagine you could tweet through Hotmail or Outlook and create your network or look up tweets on MSN Live later.<br />Thunderbird could do that as well, except they don't have a web property like that to persist the network and content. The only other company that I can see doing this is Google with <a href="http://www.gmail.com">Gmail </a>as the client and one of their properties. Wouldn't that be cool.<br /><br />The only downside I see for that is that Twitter today supports umpteen clients and something like that from <a href="http://www.microsoft.com">Microsoft </a>or <a href="http://www.google.com">Google </a>might not.<br /><br />Ah the wonderful world of Twitter.Darayush Mistryhttp://www.blogger.com/profile/09885449994009125113noreply@blogger.com1tag:blogger.com,1999:blog-6291855412854589867.post-61054178542079969802009-01-19T14:48:00.001-08:002009-01-19T14:48:18.335-08:00Predicting the "Savables" from your Profitable Customers<div xmlns='http://www.w3.org/1999/xhtml'>Read this interesting article <span id='ctl00_ContentPlaceHolder1_ArticleTitle'>"<a href='http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=52164'>Predictive Analytics Can Pinpoint Profitable Customers</a>"</span> on DestinationCRM that is based on a Forrester report "Optimizing Customer Retention Programs" by Suresh Vittal. While I haven't read the report yet, this article really got me thinking. <br/><br/>In a slowing or contracting market new customers are hard to come by so the focus often turns to retaining existing customers. Of those existing ones the smart marketing guys soon narrow down to the profitable ones. Now this is where this new report makes it interesting. They further segment profitable customers into segments based on the likelihood of their response;<br/><br/><ul><li><strong>"Savables": </strong>Receiving an offer won't induce these customers to leave, but <em>not</em> receiving one might. This is the group that marketers must focus on. </li><li><strong>"Sleeping dogs": </strong>An unwelcome marketing campaign can provoke this group to end the relationship altogether.</li><li><strong>"Sure things": </strong>Customers who don't need to receive offers to stay.</li><li><strong>"Lost causes": </strong>Customers who will leave regardless of the offer.</li></ul>Of these the Savables are the ones where marketers should focus their dollars and that segment can be further split into sub-segments or customers as well since not everyone is equally savable.<br/><br/>Now this is where it can get tricky predicting behavior cause how do you determine that a "Savable" is not a "Sleeping Dog". I'm assuming that macro-trends matching the consumers profile might be one determining criteria, however it might actually be more interesting for companies to analyze their own pipeline and sales order trends to determine how successful they've been in selling to or converting these "Savables" after a campaign. I'll try getting into the report to determine what Forrester thinks might be determining factors for each of these segments.<br/><br/>But will surely keep an eye out on more about the Uplift model as we market through the current economy. <br/></div>Darayush Mistryhttp://www.blogger.com/profile/09885449994009125113noreply@blogger.com0tag:blogger.com,1999:blog-6291855412854589867.post-49655986541093329162008-11-12T12:42:00.001-08:002008-11-12T12:56:34.346-08:00Back from the break .. Its a new worldHavnt posted in a while and its not been that long really .. well maybe in blog terms its been eons (2months) and oh boy has the world changed in these two months. First we had the financial meltdown, marquee names like Lehman vanished, Barrack Obama was elected president, gas is back down to under $3 a gal, folks like you and me are wondering where all of this is going. Sure the world has changed from just 2 months ago.<br /><br />Well a couple of things have changed on the professional front as well, after close to 10 years I've left the mother ship at Oracle/Siebel and ventured into a very exciting gig at a smaller but high growth, high potential company - NetSuite. Its a phenomenal place with very bright people and a very powerful product. In the new role I'm responsible for CRM product management at NetSuite.<br /><br />There are a number of things already queued up that I want to blog about in the areas of CRM, NetSuite, Product Management, Scrum/Agile and personal experiences (like my really crappy experience buy a 3G iPhone).<br /><br />So this blog is to get started from the break and start writing again.Darayush Mistryhttp://www.blogger.com/profile/09885449994009125113noreply@blogger.com0tag:blogger.com,1999:blog-6291855412854589867.post-39774380641472387512008-09-03T13:50:00.000-07:002008-09-03T14:26:29.277-07:00What's under the Shiny Chrome?Google's launched their latest we're not trying to go after MSFT product called "<a href="http://www.google.com/chrome">Chrome</a>". Here's their description of the product ..<br /><blockquote style="font-style: italic;"><span style="font-size:85%;">Google Chrome is a browser that combines a minimal design with sophisticated technology to make the web faster, safer, and easier.</span></blockquote>Now that I've installed and used the product a little bit, here are 3 things on the top of my mind.<br /><ol><li>Its not compelling enough (yet) to make me switch from FF.</li><li>The current EULA will make it next to impossible for use in a compliant enterprise.</li><li>Does this mean web coders will now have yet another fork in their code saying "If Chrome .. do this ... else".</li></ol><span style="font-weight: bold;"><br />Update:</span><br />Haha .. I find it ironic that when I accessed my Hotmail account from Chrome I got this message.<br /><span class="Apple-style-span" style="border-collapse: separate; color: rgb(51, 51, 51); font-family: Verdana; font-size: 11px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;"><div style="padding-bottom: 8px;"></div><blockquote><div style="padding-bottom: 8px;">We recommend that you upgrade your web browser so you can get the most out of Windows Live Hotmail. Upgrading should only take a few minutes. To get started, choose one of the browsers below:</div><ul style="margin: 0px 0px 18px; padding: 0px; list-style-type: none;"><li style="margin: 8px;"><a href="http://www.microsoft.com/india/windows/default.aspx" style="text-decoration: none; color: rgb(69, 99, 185);">Microsoft Internet Explorer</a></li><li style="margin: 8px;"><a href="http://www.firefox.com/" style="text-decoration: none; color: rgb(69, 99, 185);">Mozilla Firefox</a></li><li style="margin: 8px;"><a href="http://www.apple.com/safari" style="text-decoration: none; color: rgb(69, 99, 185);">Apple Safari</a></li></ul></blockquote><ul style="margin: 0px 0px 18px; padding: 0px; list-style-type: none;"><li style="margin: 8px;"><a href="http://www.apple.com/safari" style="text-decoration: none; color: rgb(69, 99, 185);"></a></li></ul></span> Not sure if its just a caching issue or what but it sure is ironic.<br /><br /><img src="file:///C:/DOCUME%7E1/dmistry/LOCALS%7E1/Temp/moz-screenshot.jpg" alt="" /><a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjAUV5g27yjSHQ4l3qT0HYnw52fRHOncDG2GeyQ-m_fr3DFoDu2lc3DtSi6t0vxT1sLK_gRxoSjZ1g4DgvTCSpSIGy3k0DI5WAvEG8IPphzOPdHnxxq4lX48_fZqQpp1eZmBVGIYcUwz8UM/s1600-h/chr_hotmail.PNG"><img style="margin: 0pt 10px 10px 0pt; float: left; cursor: pointer;" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjAUV5g27yjSHQ4l3qT0HYnw52fRHOncDG2GeyQ-m_fr3DFoDu2lc3DtSi6t0vxT1sLK_gRxoSjZ1g4DgvTCSpSIGy3k0DI5WAvEG8IPphzOPdHnxxq4lX48_fZqQpp1eZmBVGIYcUwz8UM/s200/chr_hotmail.PNG" alt="" id="BLOGGER_PHOTO_ID_5241909344582956530" border="0" /></a>Darayush Mistryhttp://www.blogger.com/profile/09885449994009125113noreply@blogger.com1tag:blogger.com,1999:blog-6291855412854589867.post-26092852591464863662008-08-12T14:17:00.001-07:002008-08-12T14:19:18.627-07:00Userplane says BB's are still alive and kickin in the 2.0 world<div xmlns="http://www.w3.org/1999/xhtml"><a href="http://en.wikipedia.org/wiki/Bulletin_board_system">BBS</a> I would say is the grandfather of most social media applications of today .. much before FB or LN or Geocities or IM or IRC there were bulletin board systems (phew suddenly I feel old). Anyone could start them (well initially only a few privileged admins hosting them on their servers could conrol them ... but it changed over time), people could join them, there were conversations and threads, later came the presence and rankings as well.<br /><br />So today when I saw that <a href="http://www.userplane.com/index.cfm?fuseaction=apps.boards">:) userplane</a> is taking the good ol BB's or forums to a whole next level with Flex/Flash it intrigued me. What place would they have in todays microblogging, wiki world.<br /><br />Well to me, Twitter of today is somewhat the forums + email alerts that I used to receive in the past. I would follow forums, folks would follow my forums we would have conversations and short bursts as posts (maybe not exactly 140 characters .. but short enough).<br /><br />I think userplane is on to something exciting, by combining their latest beefed up forums with IM and other products theyre feeding a market that is currently reaching a instant fatigue. To me forums always represented the balance between realtime and archived.<br /></div>Darayush Mistryhttp://www.blogger.com/profile/09885449994009125113noreply@blogger.com0tag:blogger.com,1999:blog-6291855412854589867.post-62453620028483846402008-08-12T10:48:00.003-07:002008-08-12T10:52:35.229-07:00Enterprise Social Media in Action<div xmlns="http://www.w3.org/1999/xhtml">Recently came across this <a href="http://mashable.com/2008/07/23/corporate-social-media/">interesting post</a> that lists 35+ examples of corporate social media in action.<br /><br />While there are many interesting examples about things like blogs, forums, Twitter and Facebook being used in the corporate world, the one that intrigued me the most was the one from HSBC.<br /><blockquote>"<a href="http://network.hsbc.co.uk/index.jspa">HSBC<img src="http://i.ixnp.com/images/v3.42.0.2/t.gif" style="border: 0pt none ; margin: 0pt ! important; padding: 1px 0pt 0pt; max-height: 2000px; max-width: 2000px; min-width: 0px; min-height: 0px; font-style: normal; font-weight: normal; font-family: "trebuchet ms",arial,helvetica,sans-serif; float: none; position: static; left: auto; top: auto; line-height: normal; background-image: url(http://i.ixnp.com/images/v3.42.0.2/theme/ice/palette.gif); background-color: transparent; visibility: visible; width: 14px; height: 12px; background-position: -943px 0pt; background-repeat: no-repeat; text-decoration: none; vertical-align: top; display: inline;" class="snap_preview_icon" id="snap_com_shot_link_icon" /></a> built the HSBC <a href="http://shots.snap.com/explore/72396/?key=6ff70e3830c3622fea69b92d992ef6a1&svc=Snap_Shot_Custom%257CPortfolio_Magazine%257CPortfolio.com_Articles_Feb_28_2008_J-P&tag=Most-Networked-Executives&src=pub-2174634-www.mashable.com&cp=&asp=Business%20Network&dfs=10&tol=engage" style="border-bottom: 2px dotted rgb(68, 119, 34); cursor: pointer; color: rgb(68, 119, 34); padding-bottom: 0px; text-decoration: none;" target="" id="snap_com_shot_engage_span_1">Business Network</a><img src="http://i.ixnp.com/images/v3.42.0.2/t.gif" style="border: 0pt none ; margin: 0pt ! important; padding: 1px 0pt 0pt; max-height: 2000px; max-width: 2000px; min-width: 0px; min-height: 0px; font-style: normal; font-weight: normal; font-family: "trebuchet ms",arial,helvetica,sans-serif; float: none; position: static; left: auto; top: auto; line-height: normal; background-image: url(http://i.ixnp.com/images/v3.42.0.2/theme/ice/palette.gif); background-color: transparent; visibility: visible; width: 14px; height: 12px; background-position: -943px 0pt; background-repeat: no-repeat; text-decoration: none; vertical-align: top; display: inline;" class="snap_preview_icon" id="snap_com_shot_engage_icon_1" /> to connect entrepreneurs using blogs, videos and forums."<br /><span class="Snap_Shot_Custom|Portfolio_Magazine|Portfolio.com_Articles_Feb_28_2008_J-P" style="display: none;"> Most-Networked-Executives </span></blockquote><br />National Geographic has the most innovative one where they are using Google Lively.<br /><blockquote><a target="_blank" href="http://channel.nationalgeographic.com/series/la-hard-hats?source=redir_sub_hardhats">National Geographic<img src="http://i.ixnp.com/images/v3.42.0.2/t.gif" style="border: 0pt none ; margin: 0pt ! important; padding: 1px 0pt 0pt; max-height: 2000px; max-width: 2000px; min-width: 0px; min-height: 0px; font-style: normal; font-weight: normal; font-family: "trebuchet ms",arial,helvetica,sans-serif; float: none; position: static; left: auto; top: auto; line-height: normal; background-image: url(http://i.ixnp.com/images/v3.42.0.2/theme/ice/palette.gif); background-color: transparent; visibility: visible; width: 14px; height: 12px; background-position: -943px 0pt; background-repeat: no-repeat; text-decoration: none; vertical-align: top; display: inline;" class="snap_preview_icon" id="snap_com_shot_link_icon" /></a> uses Google’s new virtual world, Lively, to bring people together around its new show, LA Hard Hats.<br /></blockquote><br />A quick analysis indicates that 25+ of the 35 example enterprises are into blogging in a big way with community building and Twitter second and third. While there were some mentions of videos and Facebook and others the vast majority were using blogs as their main social media vehicle.<br /><br />Maybe cause blogs are the easiest to get off the ground, have a conversation (if you allow comments) and keep fresh.<br /><br />Another one that I'd like to add to the list is <a href="http://mix.oracle.com/">Oracle Mix</a>, its a community building or social tool that allows customers to connect, share ideas and have a conversation with Oracle.<br /></div>Darayush Mistryhttp://www.blogger.com/profile/09885449994009125113noreply@blogger.com0tag:blogger.com,1999:blog-6291855412854589867.post-4136934217670679812008-08-07T15:58:00.000-07:002008-08-07T16:39:35.691-07:00Hey SaaS where's my backup generatorBackup generators is one thing that surely comes to mind going through the latest round of SaaS and SaaS platform related access problems this time with Google Apps.<br /><br /><a href="http://www.pcworld.com/article/149524/#">Google Apps Hit by Prolonged Gmail Access Problem</a><br /><span style="font-size:100%;"><a href="http://www.techcrunch.com/2008/06/06/amazon-down-not-answering-calls/" rel="bookmark" title="Permanent Link to Amazon Down For An Hour And Counting (Updated)">Amazon Down For An Hour And Counting (Updated)</a></span><span style="font-size:100%;"><br /><a href="http://www.techcrunch.com/2008/02/15/amazon-web-services-goes-down-takes-many-startup-sites-with-it/" rel="bookmark" title="Permanent Link to Amazon Web Services Goes Down, Takes Many Startup Sites With It">Amazon Web Services Goes Down, Takes Many Startup Sites With It</a><br /></span><a href="http://www.theregister.co.uk/2008/02/11/salesforce_outages_feb_2008/"><span style="font-size:100%;">Downed Salesforce systems slow Europe and US</span></a><br /><br />With all the talk these days about cloud computing and how everything needs to be moved into the sky (err sorry cloud) I wonder where it would leave enterprises with large scale outages. Maybe that's where the hybrid - fail over model of SaaS with OnPremise replication plays a strategic role. Now one can argue that the cost might be prohibitive for smaller organizations and it would involve a number of factors like criticality of application * duration of outage * impact to business etc.<br /><br />The most common real world analogy that I've seen repeated over and over again from SaaS offerrings is about the utility model and how everyone today gets their power from a single vendor who works on all the infrastructure, operations and issues. While we the consumer provide a per unit usage fee and forget about the rest. Would you run something critical like a general hospital by solely relying on the power grid? Why hospitals, these days it comes down to very small retail organizations as well who have their own battery or diesel powered backup devices to withstand outages and keep business running.<br /><br />Well here are some of my observations around the power grid and SaaS analogy and maybe its a black box of opportunities for a number of vendors who might not currently be in the SaaS platform provider race.<br /><br />- If we look at the maturity curve of the power industry, SaaS is a long way from it.<br />- While there might be one front face vendor for an area ( like a PG&E) there are a number of up and down stream vendors who make the entire delivery happen.<br />- There will be a lot of mergers and consolidations in the SaaS space if the power industry is any <a href="http://en.wikipedia.org/wiki/Westinghouse_Electric_%281886%29">indicator</a>.<br />- The likelihood of a large number of ancillary offerings coming up around the space that offer backup products and backup strategies is high. Its akin to the diesel generator industry.<br />- As consolidation will occur and single vendors per geo's or verticals will appear it will spawn a whole an entire industry segment of vendors manufacturing devices that feed from the power lines like the electric devices of today.<br /><br />Though its a little unclear who will be the electric company vs the backup generators vs the device manufacturers (the Westinghouses, GE's of todays world). One thing is certain that if SaaS/SaaS Platform is to be successful in large enterprises there will have to be backup generators ... most likely onsite near to the delivery end point ... it will have to keep storing information or juice enough to make it a swift and viable backup in case of large scale disruptions or outages.Darayush Mistryhttp://www.blogger.com/profile/09885449994009125113noreply@blogger.com0tag:blogger.com,1999:blog-6291855412854589867.post-27989158998781124092008-07-10T23:17:00.000-07:002008-07-10T23:53:25.334-07:00Oracle's Social CRM and Enterprise 2.0 destinationJust saw the Oracle <a href="http://www.sales.com/">sales.com</a><span style="text-decoration: underline;"> </span>site.It rocks!!<br /><br />Also see that the <a href="http://sales.oracle.com/en-us/products/sales_prospector/index.html">Oracle Sales Prospector</a> product is now live.<br /><br />Finally there is a SFA product that actually increases productivity and effectiveness for the sales person than giving them yet another data entry tool. Thats been my one big gripe with all the SaaS SFA products out there today that claim to be the next generation of CRM products. I think they should actually be labelled next generation network based products. Cause they didnt do much for CRM/SFA but rather leveraged the internet to deliver the same data entry screens.<br /><br />There's more coming from Oracle in the form of <a href="http://sales.oracle.com/en-us/products/sales_library/index.html">Sales Library</a>, <a href="http://sales.oracle.com/en-us/products/sales_campaigns/index.html">Campaigns </a>and much more. Stay tuned for more on the new Social CRM Apps.Darayush Mistryhttp://www.blogger.com/profile/09885449994009125113noreply@blogger.com0tag:blogger.com,1999:blog-6291855412854589867.post-15489939693833525452008-07-10T23:14:00.000-07:002008-07-10T23:17:41.458-07:00The Oracle Lounge on Google LivelyGoogle launched its take on virtual worlds today called Lively. I think its a good offering in a very amazing space. This is going to be the future of chat, interaction, dating, service resolution ... you name it on the web in a few years.<br />Though I was a little disappointed with the product. Knowing that this is from Google, it didnt really blow my mind away or anything. They need to step it up on this one.<br /><br />I'm hanging out at "The Oracle Lounge". Come check it out.<br /><br /><iframe src='http://embed.lively.com/iframe?rid=1326985528660651449' width='460' height='400' marginwidth='0' marginheight='0' frameborder='0' scrolling='no'></iframe>Darayush Mistryhttp://www.blogger.com/profile/09885449994009125113noreply@blogger.com0tag:blogger.com,1999:blog-6291855412854589867.post-5824166394831779992008-07-07T20:14:00.000-07:002008-07-07T20:43:30.978-07:00Updated RSS ExperimentDarayush Mistryhttp://www.blogger.com/profile/09885449994009125113noreply@blogger.com0tag:blogger.com,1999:blog-6291855412854589867.post-39682832191368226372008-06-30T12:23:00.000-07:002008-06-30T12:29:30.462-07:00DONTCLICK.IT - An amazing experiment in User InteractivityRecently saw this interesting site called <a href="http://www.dontclick.it/">DONTCLICK.IT</a> that challenges the user to navigate without using the mouse click. Its rendered through Flash and is probably a great example of how creative and versatile one can get with Adobe Flash/Flex/AIR and keep the user engaged.<br /><br />I'm not sure how well this kind of a site would perform in the enterprise with Accessibility/508 Compliance kind of scenarios. But definitely had me hooked.Darayush Mistryhttp://www.blogger.com/profile/09885449994009125113noreply@blogger.com0tag:blogger.com,1999:blog-6291855412854589867.post-90454154438058327322008-06-20T11:36:00.001-07:002008-06-23T11:12:46.971-07:00Pretty cool video take on Billy Joels "We didnt start the fire" and the next wave (bubble maybe)<div xmlns="http://www.w3.org/1999/xhtml">Saw this interesting video posted on <a href="http://dealarchitect.typepad.com/deal_architect/2008/06/see-what-the-valley-did-to-billy-joel.html">Vinnie M's</a> blog and thought I'd post it here.<br />For some strange reason this brought a large grin on my face ;-). Still trying to interpret my emotions and why the grin. </div><div xmlns="http://www.w3.org/1999/xhtml"> </div><div xmlns="http://www.w3.org/1999/xhtml"><br /> </div><br /><br /><object width="512" height="323"><param name="movie" value="http://d.yimg.com/static.video.yahoo.com/yep/YV_YEP.swf?ver=2.2.4" /><param name="allowFullScreen" value="true" /><param name="flashVars" value="id=5321777&vid=1572353&lang=en-us&intl=us&thumbUrl=http%3A//us.i1.yimg.com/us.yimg.com/i/us/sch/cn/video03/1572353_rndfa38a6c4_17.jpg&embed=1" /><embed src="http://d.yimg.com/static.video.yahoo.com/yep/YV_YEP.swf?ver=2.2.4" type="application/x-shockwave-flash" width="512" height="323" allowFullScreen="true" flashVars="id=5321777&vid=1572353&lang=en-us&intl=us&thumbUrl=http%3A//us.i1.yimg.com/us.yimg.com/i/us/sch/cn/video03/1572353_rndfa38a6c4_17.jpg&embed=1" ></embed></object>Darayush Mistryhttp://www.blogger.com/profile/09885449994009125113noreply@blogger.com0tag:blogger.com,1999:blog-6291855412854589867.post-87162672099762006642008-05-09T11:46:00.001-07:002008-05-09T11:46:27.265-07:00Enterprise 2.0 a pragmatic view of the world<div xmlns='http://www.w3.org/1999/xhtml'>There is a an interesting Enterprise2.0 related <a href='http://blogs.zdnet.com/Howlett/?p=390'>post by Dennis Howlett</a> this morning about his conversation with Charles Phillips, President Oracle Corp.<br/><br/>Its pretty much a given now that enterprises do want to use solutions that incorporate Web 2.0 technology, products and application development paradigms. One of the main logjams being around security. Its not that these products/solutions cannot be secured, they can be secured in the same way/extent as any other application. Its just that providing the same level of security on these kinds of apps as any other enterprise app leads to the E2.0 app either losing some of its delight/stickiness/usability.<br/><br/>Collaboration in the enterprise has always been a big thing and there have been multiple revs of solutions trying to solve that requirement. E2.0 solutions might have a leg up in this area because with even notifications, feeds, blogs, cloud based applications and storage, self-regulating mechanisms like wikis, collaboration is woven into the fabric of most W2.0 solutions.<br/><br/>As always there is still a lot of education that will need to be done around the E2.0 area before CXO's are comfortable signing off large checks for solutions of this kind. <br/><br/><a href='http://blogs.zdnet.com/Howlett/?p=390'>Click here to read the complete article</a><br/><br/><br/></div>Darayush Mistryhttp://www.blogger.com/profile/09885449994009125113noreply@blogger.com0tag:blogger.com,1999:blog-6291855412854589867.post-11402288787804902302008-05-08T13:37:00.001-07:002008-05-08T13:39:36.969-07:00Oracle shows off Web 2.0 mashup @JavaOne<div xmlns="http://www.w3.org/1999/xhtml"><a href="http://www.news.com/8301-10784_3-9939347-7.html?tag=nefd.riv">Click here to view</a> a pretty cool demo of an Enterprise 2.0 mashup using Oracle technology. Its got tag based search, instant collaboration, viewing employee networks and some other goodies all applied to a rather mundane Order Management task.<br />Wonder why Oracle does not show more of its technology in these kinds of demo's. Its much better than the "Let me show you how to build this using my fav development tool" kind of demos that they've been doing for some time now.<br /><br /><div class="youtube-video"><object data="http://i.zdnet.com/flash/cnb_video.swf" type="application/x-shockwave-flash" width="400" height="350"><param value="vidFile=8n0508_Java_Development.flv&br=2&autoplay=false&still=http://i.zdnet.com/gallery/200648-400-300.jpg" name="FlashVars"> <param value="http://i.zdnet.com/flash/cnb_video.swf" name="movie"> </object></div></div>Darayush Mistryhttp://www.blogger.com/profile/09885449994009125113noreply@blogger.com0tag:blogger.com,1999:blog-6291855412854589867.post-84603837120929393582008-04-24T15:31:00.000-07:002008-04-24T15:39:56.171-07:00Oh yea and did I say no "pictures or video" at Web 2.0 ExpoBesides the ruffle Google created with their "<a href="http://www.techcrunch.com/2008/04/23/google-says-no-photos-of-web-20-booth-photos-are-taken-anyway/">our PR says no pictures please</a>". I did not see any image or video presence at this years expo. Voice was there with Nokia and TellMe amongst others. Maybe video was out there and I missed out, but as far as I could tell they werent.<br /><br />So what does that mean with 3-6Mbps lines for users and everyone flocking to <a href="http://www.youtube.com">Youtube </a>making it the <a href="http://www.techcrunch.com/2007/08/13/alexa-says-youtube-is-now-bigger-than-google-theyre-wrong/">more visited than Google</a> ... no Web 2.0 stuff happening with video??<br /><br />Huh, that's troubling.Darayush Mistryhttp://www.blogger.com/profile/09885449994009125113noreply@blogger.com0tag:blogger.com,1999:blog-6291855412854589867.post-49574546168047199982008-04-23T23:45:00.000-07:002008-04-24T00:05:52.001-07:00To Web 2.0 Expo and backThe fire was there but the sparks were missing. Dont know why but this years Web 2.0 Expo seemed kinda low key to me. There were a number of companies out there showing off their wares but didnt really see the one or two or few killer applications, tools or products. The Microsoft Live Mesh announcement came close but didnt quite stand out as that spark.<br /><br />The good thing was that almost all of the vendors out there were trying to position themselves as enterprise 2.0. Which means the guns are now trained on making it happen in the enterprise.<br /><br />Walking around at Moscone I clubbed vendors in 4 main categories this year.<br /><ul><li>PaaS vendors<br /></li><li>Vendors who'd squeezed Wiki, Blog, Forums, RSS, Chat into a suite that was enterprise friendly</li><li>Vendors who provided specialized manpower with Web2.0 expertise.<br /></li><li>Everyone else mobile apps, voice enabled apps, vendors focused on individual components of category (2) above etc.<br /></li></ul>Its interesting how everyone's swarming to the PaaS space, so the webs been the platform for a while now and it seems like this might be the year when we go mainstream by sending the platform through the web.Darayush Mistryhttp://www.blogger.com/profile/09885449994009125113noreply@blogger.com0tag:blogger.com,1999:blog-6291855412854589867.post-22340542556947533362008-04-15T12:21:00.000-07:002008-04-15T12:24:58.305-07:00Web 2.0 Expo 2008Web2.0 returns to San Francisco in the week of April22nd and Oracle has a good presence out there. There are some unconferences planned on the booth and here are some of the links to things that relate to Oracle and this event.<br /><br /><a class="external" href="http://mix.oracle.com/" target="_blank" rel="nofollow">Oracle Mix</a> - Oracle's social network<br /><a href="http://www.blogger.com/page/wiki.oracle.com" target="_self">Oracle Wiki</a> - you're here<br /><a class="external" href="http://www.oracle.com/technology/products/webcenter/index.html" target="_blank" rel="nofollow">Oracle WebCenter</a> - Web 2.0-esque features for enterprise apps<br /><a class="external" href="http://blogs.oracle.com/" target="_blank" rel="nofollow">blogs.oracle.com</a><br /><a class="external" href="http://oracleappslab.com/" target="_blank" rel="nofollow">AppsLab Blog</a> - blog by Oracle's own Web 2.0 think tank<br /><a class="external" href="http://blogs.oracle.com/otn" target="_blank" rel="nofollow">OTN TechBlog</a> - official voice of the OTN (developer) community<br /><a class="external" href="http://www.oraclecommunity.net/" target="_blank" rel="nofollow">Oracle Community on Ning</a><br /><a href="http://www.blogger.com/page/Oracle+Tweeters" target="_self">Oracle Tweeters</a><br /><a class="external" href="http://apex.oracle.com/" target="_blank" rel="nofollow">Application Express</a>Darayush Mistryhttp://www.blogger.com/profile/09885449994009125113noreply@blogger.com0tag:blogger.com,1999:blog-6291855412854589867.post-11031058991781928452008-04-14T14:30:00.001-07:002008-04-14T14:39:32.745-07:00Posting to a Blogger...<div xmlns="http://www.w3.org/1999/xhtml">Posting to a Blogger from Jott. Trying to figure out where the blog title comes from and what it's posted in the blog post. Also, wanted to figure out how it deals with long pauses and other expressions and also wanted to figure out what the experience of blogging via Jott is like because you might have to think ahead of what you wanna speak and get posted on your blogs. Anyways, I wanted it to give it a try. Let's see how it comes out and also wanted to add some tags, CRM(?) Jott online. Let's see how it goes. <a target="_blank" href="http://www.jott.com/show.aspx?id=fce0aca8-7798-4ab3-b29e-a190a0106927">listen</a><br /><br />Powered by <a target="_blank" href="http://jott.com/">Jott</a><br /><br /><span style="color: rgb(0, 153, 0);">So I believe the title for the blog comes from the first 3-4 words for the post and also there is currently no way of tagging the blog post. Outside of that it seems to be pretty straightforward.</span><br /><span style="color: rgb(0, 153, 0);">I guess the "Posting to a Blogger" makes me suspicious if I actually dictated that or it just mis-interpreted something. Need to go back and listen to the recording.</span><br /><br /><span style="color: rgb(0, 153, 0);">Will play around with it a little more and see how my custom Jott Links behave. More on this later. Oh yea the CRM2.0 link ... I guess no more complaining sales guys dont want to log into a system to create and update activities. They can now do it from their phone, while they are in a cab on the way back from a customer visit.</span><br /></div>Darayush Mistryhttp://www.blogger.com/profile/09885449994009125113noreply@blogger.com0