CRM Buzz Blog

Sales Best Practices Your Sales Team Needs Now

Staff Writer — Tue, 20 Jan 2009 18:31:42 +0000

Do you know the Sales Best Practices that can help you close more deals and close them faster? These sales best practice white papers and webinars will help your sales team excel in these difficult economic times. The white papers below are featured on Business-Software.com, the fast-growing online destination for hundreds of technology white papers, [...]

VendorDemo’s Most Popular ERP Webinars

Staff Writer — Thu, 20 Nov 2008 19:35:00 +0000

Did you know that at www.vendordemo.com, you can watch hundreds of business software webinars and demos for free? You’ll also find documents at the site, including case studies, whitepapers, and brochures from industry leaders. At VendorDemo, you can browse, share, and rate those videos and documents that help you most. We’ve dedicated this issue of [...]

Business-Software.com Introduces Top 10 Call Center Software Vendors Report

Staff Writer — Tue, 18 Nov 2008 22:16:21 +0000

Today, the role of the contact center extends beyond simply answering questions and providing information. With increasing call volumes; expanding agent responsibilities; and rising demands to deliver rapid, high-quality service, businesses can find it hard to keep up. That’s where today’s advanced call center software solutions come in. Designed to simplify service-related interactions by coordinating and [...]

Managing Remote Agents in Virtual Call Centers

Staff Writer — Tue, 18 Nov 2008 21:48:52 +0000

The Business Software Advisor You ask the questions, and our resident software guru shares her wisdom. This week’s question: I’m thinking of transitioning my customer service into a virtual call center. If I go virtual, how can I best manage the performance of my remote agents? A: Agent management is a challenging function, especially within virtual contact center [...]

Global Shop Solutions Introduces New ERP Customization Tool

Staff Writer — Mon, 17 Nov 2008 23:24:55 +0000

Global Shop Solutions, the nation’s largest privately-held ERP software system provider for the manufacturing industry, recently introduced its Global Application Builder (GAB), an affordable programming tool which allows users to customize Global Shop’s ERP system to fit their needs. According to Global Shop’s press release, “GAB is a Rapid Application Development (RAD) language built from the [...]

When the Customer Is Not Right

Staff Writer — Mon, 17 Nov 2008 23:23:02 +0000

The old adage of “the customer is always right”, coined in 1909 by Harry Gordon Selfridge, is becoming less realistic for businesses today. The customer cannot always be “king”, even when a business fails to live up to its part of a buyer-seller relationship and when a customer suffers for no fault of his. Abrasive [...]

Marketing Automation Education with VendorDemo

Staff Writer — Thu, 13 Nov 2008 23:29:19 +0000

Learn more about humanizing your approach to marketing automation in these informative videos from VendorDemo. “How To Drive New Revenue with Marketing Automation” Webinar provided by: Consona Marketing organizations are facing new challenges to get their message out and produce a better return on their efforts. This netcast will provide you with a preview of Million Handshakes, a [...]

Making Mass Marketing Personal

Staff Writer — Thu, 13 Nov 2008 18:24:09 +0000

It’s Personal In this Web 2.0 era, audience focus is more important than ever. Many companies spend an enormous sum of money on collecting information about their customers’ key attributes, but few companies– studies show –take full advantage of that valuable information. The truth is, procuring customer data doesn’t have to cost a fortune, and if [...]

Why a Smaller Software Company is a Good Choice

Staff Writer — Tue, 11 Nov 2008 18:14:28 +0000

The Need to Balance Business and Product Development Software companies must be built with a healthy balance between business and product development. One side of the business cannot overtake the other without drastic consequences. Hard economic times test the fortitude of software companies of all sizes; customers and prospects need to watch how companies behave in [...]

How Secure Is Your CRM Provider? 5 Questions to Ask.

Staff Writer — Thu, 06 Nov 2008 17:29:16 +0000

Amidst a climate of economic insecurity, businesses are wondering how they can trust that their potential or existing CRM software vendor has “staying power”. Moreover, customers want to be assured that –- in addition to having the fortitude to overcome the national economic downturn — their software provider will maintain quality standards for their products and [...]