LiveTime 6 includes optimized SaaS framework, federated CMDB, optimized search engine for Help Desk and 9 process ITIL 3 Service Management.

Newport Beach, CA — LiveTime Software, a leading provider of Web based ITIL 3 Service Management and Help Desk software, today announced the release of LiveTime 6. This release features more than 100 new features and is based on LiveTime’s open standards based ITIL 3 SaaS framework, available for public or private cloud computing. This hybrid approach allows LiveTime to be deployed seamlessly into any enterprise environment and supports any operating system, any browser, and any database.

Available On Demand (SaaS) or On Premise (software, hardware, or virtual appliance), LiveTime is based on open standards and lowers service delivery costs while improving customer satisfaction. Out of the box enterprise integration with Authentication, Asset and Inventory Management, and Event Management has enabled customers such as Lockheed Martin, Verizon, Pricewaterhouse Coopers, and Wellpoint to implement LiveTime within a matter of weeks!

Focusing specifically on usability and tight integration across nine ITIL 3 processes, LiveTime Service Manager 6 enables organizations to roll out Service Catalog and Service Portfolio Management as easily as Incident, Problem, and Change Management. LiveTime Service Manager 6 has been certified for Request Fulfillment, Incident, Problem, Change, Service Level, Knowledge, Service Catalog, Service Portfolio, and Service Asset and Configuration Management.

LiveTime 6 includes a new optimized search engine with support for Office 2007 file formats for Word, Excel and Powerpoint. Also new in this addition is support for Visio and log files so that technicians can readily search within attached documents across any request or knowledge base article. LiveTime 6 also supports Microsoft Project export within sequenced requests.

LiveTime’s new Federated Configuration Management CMDB allows users to map distributed asset information from independent sources into a single Configuration Item (CI) to provide a more holistic view of the company’s infrastructure. This information is important when managing Requests, Incidents, Problems and Changes within the business. Having up-to-date information leads to more efficient and rapid problem solving, as well as more satisfied customers.

LiveTime 6 also includes 12 pre-integrated connectors supporting Loginventory, LANDesk, Tivoli Discovery, Novell ZENworks Desktop, Asset and Configuration Management products, Spiceworks, Express Software Manager, LANrev, Microsoft SMS and SCCM 2007, as well as Centennial.

About LiveTime Software

Headquartered in Newport Beach, California, LiveTime Software, Inc. is a vendor of Web 2.0, Open Standards based ITIL service management, help desk and support software for medium to large enterprises such as Verizon, NEC and the United States Department of Defense. Founded in 1999, LiveTime Software is a privately held firm with offices in the United States, Australia and the United Kingdom. For more information visit www.livetime.com

LONDON and SAN MATEO, CA — NetSuite Inc. (NYSE: N), a leading vendor of cloud computing business management software suites and top ten ERP vendor (as calculated by Gartner Dataquest), today announced that its UK-based customers have voted NetSuite OneWorld as the Enterprise Accounting Software of the year in Sift Media’s Software Satisfaction Awards 2009. NetSuite received the award at a ceremony held recently in London. The win continues NetSuite’s success in the Software Satisfaction Awards, following two Customer Relationship Management (CRM) awards that were received in the 2008 ceremony. For more information about NetSuite’s awards, please visit www.netsuite.com/awards.

“UK customers have chosen NetSuite as the best enterprise accounting software package on the market,” said Zach Nelson, CEO of NetSuite. “The award is a fantastic accolade and testament to our work on the OneWorld product. We’d like to extend our thanks to our UK customers for their continued recognition and support.”

NetSuite OneWorld is the first and only on-demand system to deliver real-time global business management and financial consolidation to mid-sized enterprises with multinational and multi-subsidiary operations. It allows companies to manage multiple subsidiaries, business units and legal entities all from a single NetSuite account. NetSuite OneWorld seamlessly handles different currencies, taxation rules, and reporting requirements - at a fraction of the cost of traditional on-premise Enterprise Resource Planning (ERP) solutions. In addition, NetSuite OneWorld has been accredited by the Institute of Chartered Accountants in England & Wales (ICAEW), and was also the first Software as a Service (SaaS) ERP solution to be accredited by the German Institute of Auditors. These certifications demonstrate the depth of functionality of NetSuite OneWorld and its fulfillment of all the ICAEW’s and German Institute of Auditors’ criteria for financial and accounting software.

Sift Media’s Software Satisfaction Awards were set up in 2006 to reward high standards from business software application vendors serving the UK. The awards are based on the views of genuine buyers and end-users of business software applications, rather than those of a judging panel. This year over 8,100 votes were cast across all categories, with participants evaluating products against four criteria: ease of use, functionality, reliability and value for money.

For more information on the Software Satisfaction Awards, please visit www.softwaresatisfaction.co.uk.

For more information about NetSuite, please visit www.netsuite.com.

Copyright ® 2009 by CRM HELP DESK Software .com. All Rights Reserved.

Software-as-a-Service provider Elementool releases online document management tool, powered by Zoho

New York, NY – Elementool Inc. (www.Elementool.com), developer of integrated Software-as-a-Service project management software, today released Elementool Docs in partnership with Zoho.  Docs, an online word processing and spreadsheet tool, leverages Zoho’s wide range of applications and features to complement Elementool’s existing suite of integrated SaaS tools.  With Elementool Docs, you can easily create and share documents, spreadsheets and PDF files. Elementool’s Docs, a SaaS document editing solution comparable to Google Docs and Microsoft Office, brings Elementool customers a wider range of integrated management solutions.

Elementool customers such as State Street Bank, Johnson & Johnson, BP and Warner Brothers gain the advantage of being able to use one integrated system for all their project and application lifecycle management needs.  Docs integrates with Elementool Issue Tracking and Help Desk, eliminating the hassle and cost of purchasing multiple services from different vendors.  Instead of wasting time integrating tools and switching between screens, all Elementool tools are already integrated.  Having all necessary management tools available from one dashboard lets users focus their time and energies on their job tasks. 

“Elementool is an ideal fit for the Zoho Alliance Partner Program and our distribution strategy,” said Ian Wenig, Senior Director for Zoho. “With Elementool, we can leverage a proven infrastructure to reach an already loyal customer base and help improve their business processes.”

“The SaaS business model gives us the option of integrating with other SaaS providers in the Cloud.  Building in interoperability with vendors like Zoho has allowed us to implement an established document and spreadsheet engine, instead of reinventing the wheel and creating our own application,” says Yaron Sinai, CEO & Founder of Elementool.  “We’ve probably saved about 1 year of development, and now have a highly usable tool that will bring our customers added convenience and productivity.”

Pricing and subscripting information is available online at www.Elementool.com.

About Elementool

Elementool is the leading provider of web based project management tools for help desk, bug and defect tracking, test tracking and time tracking. Customers such as Fortune 500 companies, International banks, automotive manufacturers, IT consulting companies and software start-ups, use our project management tools daily, in their project development and testing process.

Copyright ® 2009 by CRM HELP DESK Software .com. All Rights Reserved.

There’s no arguing that Twitter & Facebook are the top 2 social networking sites today.  Those 2 might change tomorrow, especially with Google Wave coming down the pipe.

Email platforms vary from user to user, and from corporation to corporation.

Gmail, Yahoo! and Hotmail/Live are the big 3 from home based email, and Exchange is slowly being embraced by Google Apps (with Gmail as the back engine or UI)

But what about Instant Messaging?

I’ll leave out VoIP, video and unified communications for now, and focus solely on Instant Messaging.

Six Best Unified Instant Messengers

The biggest headache with IM is, like personal email, everyone is using a different platform for instant messaging.

It also depends on your operating system (Windows, Mac or Linux) or if you want a true web-based SaaS solution.

And of course there is mobile.  Mobile devices vary from vendor to vendor and all have IM capabilities but all are independent applications or downloads.  It means on your Blackberry or iPhone, you’ll be toggling back and forth from app to app.

The solution is simple:  The Unified Instant Messenger.

So here is my list of the Six Best Instant Messengers based on platform:

• Windows – Trillian, Digsby, Pidgin, Instan-t
• Linux – Pidgin
• Mac OS X – Adium, Trillian (in development)
• Web  - Meebo, Instan-t
• iPhone support – Meebo (Alpha, no download required), Trillian (in development)

If you have another application not listed above, feel free to comment below.

Copyright ® 2009 by CRM HELP DESK Software .com. All Rights Reserved.

CIOs found to be increasingly underwhelmed by industry’s current break-fix approach

London - Fujitsu is challenging the current status quo for commoditised desktop managed services (DMS) with the launch of its new DMS offering, available in the UK from today.  The service has been developed in response to the demand from customers for desktop managed services to be significantly more strategic than they currently are; offer increased cost reductions; give greater peace of mind, and bring considerably improved flexibility.

The effectiveness of the desktop environment is critical in ensuring end-user productivity. Research by Fujitsu found that nearly three quarters (74%) of CIOs either agree or strongly agree that the reputation of IT within their companies is founded on that end-user experience.  However, Fujitsu believes that IT service providers are ignoring the opportunity for the desktop management to be a significant strategic service and are leaving customers and ultimately end-users underwhelmed by a largely ‘break-fix’ model.  The research, conducted amongst CIOs in the private sector, found that only 37% felt that their 3^rd party desktop support was either good or very good  and nearly half (46%) sat on the fence stating they were neither happy or unhappy with their service.

CIOs now expect more – how Fujitsu is delivering

Fujitsu, which currently manages over 1 million desktop users across the UK and was recently positioned in the Leaders’ Quadrant of Gartner, Inc’s "Desktop Outsourcing, Western Europe, Magic Quadrant"(1), will be using its new Active Service Management (ASM) architecture at the core of its DMS service - elevating the expectations of what a desktop managed service can bring to an organisation.

At the heart of ASM is:

Cost transparency and optimisation – typically customers do not have visibility of the granularity of their desktop service costs.  Indeed only a quarter of those surveyed felt they had a clear and transparent view on costs.  Fujitsu’s commitment to Total Cost Clarity (TCC) ensures that all customers have a fully transparent, shared and living-detailed cost model for their desktop service.  This helps the drive for financial improvements at every opportunity – including calculating year on year cost reductions and mechanisms for gain sharing. 

Continuous improvement – as the industry’s approach to desktop management has matured so too has the approach from IT service companies who often show great service improvements in the first six months of the contract as well as the last six months as the contract comes up for renewal – but very little in the years between.  Very rarely are desktop managed contracts awarded a second time to a supplier, as customers often believe the only way to see improvements is to go elsewhere.  In fact 80% of CIOs admit that continuous improvement is either focused on only ‘in part’ or ‘not at all’ by their desktop partner.  Fujitsu’s Office of Continuous Improvement and Innovation (OCII), which is part of every DMS contract, is a way of delivering on improvement every day of the contract using Fujitsu’s lean IT methodologies. 

Ian Bradbury, solution design director at Fujitsu UK & Ireland said: "We are on the cusp of a sea change in the delivery of desktop managed services.  Although underlying services must have commodity attributes – low cost, highly standardised and flexible – these services must also be continuously and rigorously managed, tuned and refined for each customer to deliver significant improving benefits and reducing costs.  We believe that 2010 will be the year for the revival of desktop managed services – particularly as we move into a more virtualised environment and customers are now challenging how they are running their desktops."

For further information please go to: http://dms.efficiencyandagility.com/index.htm

(1) Gartner, Inc. "Magic Quadrant for Desktop Outsourcing, Western Europe" by Frank Ridder, Gianluca Tramacere, Claudio Da Rold 18 May 2009

About the Magic Quadrant

The Magic Quadrant is copyrighted 2009 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner’s analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About Fujitsu

Fujitsu is a leading provider of IT-based business solutions for the global marketplace. With approximately 175,000 employees supporting customers in 70 countries, Fujitsu combines a worldwide corps of systems and services experts with highly reliable computing and communications products and advanced microelectronics to deliver added value to customers. Headquartered in Tokyo, Fujitsu Limited (TSE:6702) reported consolidated revenues of 4.6 trillion yen (US$47 billion) for the fiscal year ended March 31, 2009. For more information, please see: www.fujitsu.com.

Copyright ® 2009 by CRM HELP DESK Software .com. All Rights Reserved.

Securely search the information stored across your organisation on demand – from your mobile device

A new way to search for data held on your company computers when you are on the road has been launched by UK specialist search company, Simplexo. The solution – Simplexo Mobile – has been developed to enable anyone working out of the office to access vital corporate documentation and databases via their mobile devices in a safe and secure way.

Searching more than one information source can be time-consuming, especially when you’re on the road. Results have to be manually collected, compared, and de-duplicated before full and accurate findings are available. Now, Simplexo Mobile does the work for you.

Simplexo Mobile – available now for the iPhone and any Windows Mobile 6 device, and on the Blackberry platform within 30 days – can simultaneously search across all enterprise environments including SharePoint, live and archived email, word processing documents, images, spreadsheets, databases, applications such as CRM and SAP, and more. It then delivers one consolidated list of de-duplicated search results securely to your mobile device.

Alistair Handyside, CEO, Simplexo, stated: “Now, even when you’re out of the office you can still search all your data. With instant access to enterprise-wide information, you can make fast decisions with confidence, and ensure impeccable service levels for your customers.”

“Furthermore, Simplexo Mobile will not compromise your corporate security policies,” he added. “This is the only mobile search application available today that does not rely on a Web interface. This is a dedicated application, which means that once the search is complete, information is scrubbed from the memory of the device so there is no chance of data theft if that device is lost or stolen.”

In common with the company’s flagship product Simplexo Enterprise, Simplexo Mobile eliminates individual searches on multiple data sources. It delivers the up-to-date information you need, on demand and in real time, without unwanted results that waste time and valuable resource when you’re on the road.

Simplexo Mobile summary

• Enables enterprise-wide information retrieval via mobile devices
• Saves time: eliminates individual searches on multiple data sources
• Improves accuracy: returns live, up-to-date information in real time
• Maintains security: designed to MoD security levels (AES 256)
• Very simple to use: single-click searching

About Simplexo Ltd

Simplexo Ltd is focused on delivering a new experience in enterprise search, and is founded on a solid history in Electronic Document Management and Retrieval. In recent highlights, the organisation’s technology was used to run the UK government’s local election pilots for almost 700,000 concurrent users, and also supplied one of the first applications to BSkyB for secure online voting. Today, Simplexo technology is delivering value to organisations in many industry sectors, including finance, healthcare and local government.

Copyright ® 2009 by CRM HELP DESK Software .com. All Rights Reserved.

One of the best kept secrets of Rome is the free wi-fi Internet.  If you are carrying your laptop, why pay up to 5 euro an hour at an Internet Pointe when you can have an hour session for free?

In a joint venture with Uniwifi and Roma Wireless, Wi-fi (802.11g) is offered at most public monuments in Rome.  And there are a lot of public monuments in Rome!  In general, look for an outdoor “Piazza” and you’ll see a piece of history free of charge. 

Uniwifi is well known for also their WI-MAX technology projects.  Baltimore, MD and Telecom carrier Sprint knows a lot about WI-MAX.

Getting your cell phone or SIM card

First, you will need an Italian cell phone (usually with a 3XX prefix).  If you have one, skip to the next section.

If you have an unlocked GSM phone, simply buy a SIM card from any store.  Wind, TIM, Tre (3), Vodafone are the 4 most popular.

You will also need a codice fiscale plus a passport to buy a SIM card.  They start as low a 10 Euro and it includes 5 Euro of air time, so you are basically paying 5 euro for the SIM.  I don’t know why they charge $15 USD for a SIM card in the USA or up to $25 CDN in Canada!

If you have a 3G or UTMS enabled cell phone, consider buying the LycoMobile SIM card if you plan on doing a lot of long distance calling from your cell.  Those SIMS are 5 euro with 5 euro of talk time, which costs about 0.09 euro per minute from Italy to Canada or USA.  LycoMobile is basically a calling card in a SIM. 

Setting up your wireless account

Simply fill in the details at:

https://www.uniwifi.it/registrazione/

In the past, the automated system would use a call back feature, but now you have to call 0640044000 (a free call) from your cell once you sign up.

Your phone number becomes your user id (i.e. 3991234567@uniwifi.it)

Just make sure you are connecting to the SSID romawireless and you get to the login page.  The last thing you want is a “Man in the Middle” hacker sniffing at passwords.

Now enjoy surfing.  You have 1 hour free per session, as long as your battery holds out!

Copyright ® 2009 by CRM HELP DESK Software .com. All Rights Reserved.

Veeva Systems Enhances Mobility, Analytics, and Formulary Management Features in Transparent Upgrade of Veeva CRM

It’s the typical start to a day at a life sciences company. The sales representative grabs a coffee, sits down at his desk, checks his voicemail, and logs in to the system. Only this morning, the system is different and offers new functionality. Users have a new window into the status of a drug’s formulary position, a new account wizard has been added to PDAs and tablets, and rolling 4-week time frame displays are now available. These enhancements and more were pushed out to Veeva CRM users without any disruption to their workday. They never had to be retrained how to use a new version of software. And, the customer never had to pay one extra penny for the new features.

“We’ve experienced six Veeva upgrades, and they’ve always gone smoothly,” said Rick Keefer, president and CEO of Publicis Strategic Solutions Group. “We also like the ability to turn the new functionality on or off as needed. Veeva CRM is web-based SaaS, state-of-the-art technology, and a significant improvement from what we had been using for our field sales teams.”

Every 90 days, Veeva Systems (developers of the first and now leading SaaS CRM system for the life sciences industry) upgrades its CRM application for the benefit of every customer – large and small – and all of their users regardless of whether there are five or 5,000. Upgrades are based on verbal and analytical feedback from customers as well as ongoing research and innovation from Veeva’s development team. The enhancements are automatically and transparently pushed out to users via the web, and customers are given the option to turn the new functionality on or off based on their needs. All mobile users also benefit from the same upgrades simultaneously.

Veeva CRM’s multi-tenant SaaS architecture enables the company to provide its customers with quarterly upgrades at no extra charge and with no system interruption.

In its latest upgrade, Veeva made the following enhancements:

• Pull-Through Campaigns – combines payer and formulary data to enable true pull-through campaigns and improved physician messaging. It bridges the gap between physicians and their top payers, providing reps with an easy to understand representation of the top payers and the corresponding formulary details for each product for each target physician;
• Prescriber Level Restricted Products – enables compliance officers, looking to ensure compliant product detailing and sampling, to specify restricted products by prescriber to prevent marketing and distribution of products for “off-label” uses;
• Analytics Enhancements to VInsights^™ – provides the addition of rolling 4-week time frames, reach-and-frequency analysis, and efforts vs. results reporting;
• Mobile Enhancements to VMobile^™ – adds a new account wizard, a new visual tool to see scheduled calls on a Google^™ map, 1-time sample drop support from the PDA, and other general enhancements.

“The ability to seamlessly upgrade all our products is critical to the essence of what makes multi-tenant SaaS applications so powerful,” said Matt Wallach, executive vice president and general manager of Veeva Systems. “New regulatory changes are incorporated as necessary. Improvements are made to the system based on real user feedback. And, what we learn from one customer is applied for the benefit of all our customers, regardless of their size.”

About Veeva CRM

The Veeva CRM suite of applications, comprised of VBioPharma™, VMobile™, and VInsights™, is the life sciences industry’s top multi-tenant SaaS-based CRM solution. As the foundation, VBioPharma offers multiple editions in one CRM product to accommodate the unique needs of various life sciences commercial teams. It is also the only Pharma CRM application to come pre-validated for PDMA and CFR Part 11 compliance. The complete Veeva CRM suite gives customers the mobility and reporting solutions needed to drive user adoption and sales effectiveness.

About Veeva Systems

Veeva Systems is the leader in multi-tenant SaaS-based solutions for the global life sciences industry. Veeva has dozens of customers ranging from the world’s largest pharmaceutical companies with thousands of users to emerging biotechs commercializing their first products. Veeva customers achieve the fastest time to value through the deployment of fully functional applications that are flexible, simple to deploy, inexpensive to operate, and provide a superior user experience. Veeva is a privately-held company headquartered in Pleasanton, CA. For more information, visit www.veevasystems.com.

Copyright ® 2009 by CRM HELP DESK Software .com. All Rights Reserved.

I am irked because I got a Paypal annual renewal bill from Yahoo for $19.99, which makes up a fraction of their recent $1.575 billion dollar 3rd Quarter revenue.

So why am I paying for email when there are so many free ones?

Almost a decade ago, I needed a web based email program that offered POP/SMTP to download email on my local Outlook application.  At the time, I liked Outlook for it’s folders, coloured categories, and threaded conversations.  Plus, it gave me a chance to work offline in DRAFT mode, or simply use the store-and-forward mechanism once I was on-line again.

Outlook was the corporate standard at the time, so I could have all my different email providers piped into the same mailbox.  Colour-coded rules were used to differentiate the different emails.  Plus the calendar and contacts synched to whatever PDA device I was using.

Pre-2002 subscribers of Microsoft Hotmail could also download mail to Outlook Express (and later, Outlook) using the HTTP connector.  But they got rid of this and feature and soon was it only available to the paid Hotmail Plus subscription service.

Yahoo charged $19.99 per year for their premium services.  But it also offered more services, such as “disposable” emails with unlimited aliases.

In the time when someone else’s email got hacked and spammed to death, if you were on their mailing list or InBox, YOU would be added to the spam list!  That includes once-shot emails with Craigslist users, or whoever.  So instead of jimson@yahoo.com, you would use jimmy-craigslist001@yahoo.com.

If you signed up to a lot of newsgroups and listservs, then you could setup these aliases with folders and rules.  This is the reason why I still pay $19.99 per year for this premium service.  I am too lazy to change them.

Good News with MSN, Hotmail and Live Users

Microsoft lifted the “paid service” as of this year and now offers free POP/SMTP access.   You can also use the free Microsoft Office Outlook Connector, which provides several advantages over the traditional HTTP or POP3 connection.

The connector allows user to access and manage Hotmail account including email, contacts and calendars from within Outlook.

In Outlook, users can always apply another layer of Junk Mail filters (on top of Hotmail).

The Big Winner?

At the end of the day, Gmail appears to be the big winner.  It also offers authenticated POP/SMTP using non-standard ports.

The ultimate syncing tool is IMAP if you want full access to your InBox and Sent Items (downloading POP email only keeps dual copies of InBox items).  Just be careful if you have poor Internet connectivity.

Plus their Labs are always coming out with nifty tools and accessories.

And it’s all free.

After all, free is good.

Copyright ® 2009 by CRM HELP DESK Software .com. All Rights Reserved.

UPDATE: Intelestream will be hosting a free webinar, entitled “Understanding CRM” on Thursday, October 22nd, 2009 between 12:00 PM and 1:00 PM CDT

intelecrm is recognized as a leading on demand CRM solution for small and medium sized businesses.

Chicago, IL — Intelestream, Inc., the leader in open source CRM consulting and developers of intelecrm™, the award winning small business on demand CRM solution, today announced the company has released a fully functional 30 day free trial of intelecrm.

intelecrm has been recognized as a leading on demand CRM solution for small and medium sized businesses. Pricing for the application follows a unique model that charges subscribers according to the quantity of records and data storage used, rather than the number of users accessing the system. Intelestream has also applied what the company terms as a “pay-for-what-you-need” approach to intelecrm. Customers are billed for only the features and add-ons they require, which is an especially appealing option for small businesses on a budget. Basic edition pricing for intelecrm, which includes unlimited users, starts at $20 per month.

Background

Intelestream was founded in 2006 by former employees of SugarCRM, Inc. as a professional services firm concentrating on open source CRM implementations and customizations. The company released intelecrm in 2008.
“intelecrm is our response to what small and medium sized companies have told us was missing from the CRM market”, states VP of Consulting Services for Intelestream, Ray Stoeckicht. “The application is designed as an affordable, turn-key CRM solution that can be easily customized according to individual requirements. An internet connection and a web browser are all that is needed to use the application, so getting started is easy.”
Signup for the 30 day trial is available by visiting www.intelestream.net/intelecrm.

Related News

Last week (see related story), Intelestream announced the company will be hosting a free webinar, entitled “Understanding CRM” on Thursday, October 22nd, 2009 between 12:00 PM and 1:00 PM Central Time. For more information about the event, including registration, visit https://www2.gotomeeting.com/register/401415819

About Intelestream Inc.

Intelestream Inc. is a Chicago based Customer Relationship Management (CRM) product development and consulting firm that offers solutions related to business processes and CRM technology. Intelestream is the creator of the esteemed intelecrm application and specializes in the deployment of custom tailored CRM solutions for individual organizations, the development of industry specific software verticals, and value added enhancements to open source CRM software applications. With Intelestream’s diverse team of experts in both business and technology, the company is made up by many of the brightest minds in the CRM industry.

For further information about the premier provider open source CRM consulting services and products, please visit the company’s website or call (800) 391.4055.

Copyright ® 2009 by CRM HELP DESK Software .com. All Rights Reserved.