CrossConnect Downloads

CASE STUDY: Bit Group develops user experience strategy and architecture for a new Web 2.0 entertainment portal

Tue, 15 Jan 2008 8:00:00 EST

OurStage had a vision to build the leading consumer-oriented entertainment Web portal. This Web 2.0 site would comprise of a radically new, innovative and entertaining user interface that allows users to share and experience media such as video, music, and pictures. The new Web site would support an improved ranking capability, utilizing a custom ranking technology. The ultimate goal was to produce higher-quality ranking and better entertainment that would ultimately drive substantial organic growth of the Web site allowing it to become the dominant Web 2.0 site for online socially-networked entertainment. OurStage approached Bit Group to help plan the user experience strategy for this next generation entertainment portal.

WHITE PAPER: Bit Group helps Cabot Corporation target users in international markets through Web channel

Bit Group — Thu, 13 Dec 2007 9:23:01 EST

Cabot Corporation is a global specialty chemicals company with annual sales of $2.5 billion. Cabot’s existing Web site was targeted primarily towards English-speaking users. To better target and serve customers in global markets, Cabot looked to Bit Group’s internationalization expertise to redesign and globalize their Web site in seven languages including Chinese, Japanese, Korean, French, German, Spanish and English.

CASE STUDY: Georgia Technology Authority Standardizes on F5's FirePass SSL VPN to Enable Secure Remote Access for State Agencies

Thu, 13 Dec 2007 8:35:01 EST

(GTA) goal is to deliver secure, reliable technology services and solutions, and provide guidance and oversight that lead to sound decisions for Georgia government. GTA is the provider of IT and networking services to a majority of state departments and agencies. GTA implemented a secure remote access capability for one of its customers, the Georgia Bureau of Investigation (GBI), who was under a federal mandate to provide secure access to sensitive criminal records data.

CASE STUDY: Bit Group helps Elsevier's Focal Press establish new marketing presence with a Web 2.0 community site

Bit Group — Thu, 15 Nov 2007 9:53:01 EST

Focal Press recognized an opportunity to better serve its user base by creating a Web site focused on providing rich content and a sense of community to support and drive potential sales through their existing catalog site. Focal Press looked to Bit Group's expertise in design, information architecture, and content management to create a highly interactive Web presence with an administration tool that met their needs for fast and flexible content updates.

WHITE PAPER: 10 Tips For a Smooth Move

Peter Galli — Thu, 15 Nov 2007 9:53:01 EST

So, your company is moving — next door, across town or to another state. You’ve been given the unenviable assignment of coordinating all the telecom/IT aspects of the move. So, what’s next?

WHITE PAPER: Tunneling VNC

Thu, 1 Nov 2007 9:35:01 EST

This document has been created to describe the steps to be taken to configure Virtual Network Computing (VNC) such that it can be tunneled over the Secure SHell (SSH) protocol. The reason for tunneling VNC over SSH is that VNC has traditionally been a clear text protocol, allowing anyone with access to the network to sniff traffic and discover one's username and password. By tunneling over SSH, the encrypted tunnel contains the VNC traffic, rendering it un-sniffable.

CASE STUDY: Iron Mountain

Bit Group — Thu, 1 Nov 2007 9:23:01 EST

Iron Mountain partnered with Bit Group in order to better understand how well its website was fulfilling its goal of increasing lead generation, and what areas of the complex site would benefit the most from targeted, incremental updates. Bit Group conducted a user experience and usability assessment that led to the creation of an implementation roadmap of specific, actionable initiatives.

WHITE PAPER: Choosing a Content Management System That Works for You

Stephen Saber — Wed, 17 Oct 2007 8:53:01 EST

Here in the 21st century, consumers and business partners expect your company's websites to be dynamic, attractive, current and useful. Never before in human history has there been such an efficient, effective tool for exchanging information and enabling communication and companies that fail to take full advantage of this medium are perceived as being "old fashioned" or "behind the curve". Until recently, keeping a website current and "up-to-the-minute" has been a very expensive and time-consuming process - considering the technology gap between content creators (writers, photographers, editors, etc.) and the service provider whose expertise they rely on for site changes/updates. With the advent of modern CMS (content management systems) tools available to businesses today that is no longer the case.

CASE STUDY: First National Banks on Greater Savings and Control with IP Communications Solution

Thu, 18 Oct 2007 10:23:01 EST

The First National Bank of Hutchinson has deep roots in Kansas. But the fact that it serves a small community is no excuse to scrimp on service. To keep pace with customer expectations, management re-examined the bank's technology infrastructure.

WHITE PAPER: SIP Connect Interface

Thu, 4 Oct 2007 7:54:01 EST

In 2004, telecom analysts were predicting dramatic growth for IP PBXs and consequently SIP Trunking; however, there was no industry direction on best practices for how IP PBXs should directly IP peer with VoIP service providers via SIP Trunking. Consequently, all of the innovative PBX Manufacturers and ITSPs were finding it very inefficient and resource intensive to try to achieve interoperability with each other on a case by case basis. SIP Trunking is growing dramatically and the time and level of effort to achieve interoperability has dramatically decreased.

CASE STUDY: Video Furnace

Wed, 3 Oct 2007 7:33:01 EST

The first successful large-scale implementation of its kind in the world, Video Furnace’s solution enables Northwestern University, Chicago, to deliver video services to 12,500 students, faculty and staff, who watch live, pre-scheduled and VOD programming from their PCs. NU enjoyed tremendous cost savings with the Video Furnace system, since the prohibitive expense of installing coax cable was eliminated. You can read the complete case study and contact Video Furnace for additional information.

WHITE PAPER: The Four Stages of Customer Interaction

Thu, 5 Sep 2007 12:53:01 EST

Customer engagement is the state of alignment of brand promises, Business Processes and Customer Experiences. Disconnects between brand promises and customer experiences are caused by misaligned Business Processes. These misalignments create "hot-spots" that are moments of truth when the customer experience falls short of the Brand Promise. The Four Stages of Customer Interaction help vendors develop the vision and processes to ensure their Brand Promises are realized as customer experiences throughout the customer life-cycle. Harry Klein, founder of Customer Engagement Strategies will be leading a Customer Camp at this year’s ITEC Conference & Exhibition, beginning at ITEC Chicago, October 17-18 at the Renaissance Center in Schaumberg, IL.

WHITE PAPER: Two-Factor Authentication Employing Existing Infrastructures

Thu, 5 Sep 2007 12:53:01 EST

Imagine you've lost your wallet while you are visiting another city or country alone. With no supporting documentation in hand to provide conclusive proof you are who you claim to be, you walk into the local credit card office or bank and ask for assistance. Effectively, this is what happens each time you arrive somewhere online. You can claim an identity, but it is always a challenge proving it is yours without physical evidence – and physical evidence is difficult to provide in online environments.

CASE STUDY: Bank of Glen Burnie

Tue, 22 May 2007 10:12:47 GMT

The Bank of Glen Burnie was challenged by increasing amounts of data at its main branch location. They were using a tape-based tape based backup system that had reached its limit and was no longer able to handle the amount of data that needed to be backed up. The bank relied on their data and something needed to be done.