CrossTec Connection

Activeworx Log Center Released

noreply@blogger.com (CrossTec) — Thu, 06 Nov 2008 18:58:00 +0000

New Activeworx Log Center Enables Raw Data Capture and Storage for Compliance in a High-End Turn-Key Appliance

Activeworx Log Center, the Most Advanced Logging Solution Available, Enhances Functionality, Speeds Up Logging and Query Management, and Remains Fully Scalable

BOCA RATON, FL, Oct 29, 2008 (MARKET WIRE via COMTEX) -- CrossTec Corporation announced today the release of Activeworx Log Center, the newest member of the Activeworx family of security information and log management products. Activeworx Log Center is a full-featured standalone log management product, which rounds out CrossTec's product offering.

Activeworx Log Center is a high-speed log storage solution with extensive data access and query capabilities, as well as the best reporting functionality on the market. Activeworx Log Center combines a powerful raw logging tool with an extensive forensic and reporting feature set.

"We are very excited to offer Activeworx Log Center in the marketplace. Crosstec understands how mission critical log management and data security are in both the network and compliance worlds. With Activeworx Log Center, customers can scale their needs with software plug-ins as their network grows or changes," said Jeff Richards, VP of sales for Activeworx.

New features offered in the Activeworx Log Center include: raw audit logging and log management of all events generated by virtually any computer or device in the network; multiple levels of appliance scope; a totally flexible Activeworx platform; the most comprehensive reporting available today; powerful correlation capabilities, including the ability to efficiently perform root cause analysis; detailed alerting; event visualization and detailed event relationship diagramming; and more.

When used in conjunction with Activeworx Security Center, Activeworx Log Center provides additional upgrades as well, including: desktop notification systems for the generation of alerts; ticketing system technology for advanced ticketing and features throughout the product for the resolution of security incidents; and a real-time event viewer which is used to view events as they are happening and being collected.

Through the Activeworx family of solutions, organizations need not look further for cost-effective network security, compliance and logging solutions. Activeworx Log Center, the newest member of the Activeworx family, based in an appliance format, enables scaling in distributed environments and full integration with the Activeworx Security Center through the Activeworx platform

CrossTec Corporation Announces New Version of SchoolVue

noreply@blogger.com (CrossTec) — Fri, 11 Jul 2008 17:54:00 +0000

Popular Classroom Management Software Adds New Features, Enhancements and is “Better than ever!”

Boca Raton, Florida, July 07, 2008 – CrossTec Corporation announces its latest version update of CrossTec SchoolVue® classroom management software. SchoolVue version 10 is a complete solution that keeps teachers in control of classroom technology at all times. SchoolVue is rich with new and enhanced features that provide educators with the ability to instruct, monitor, and interact with students individually, as a pre-defined group or to the overall class. Many of SchoolVue’s new and enhanced features are unique to classroom management software, and the whole package is known for its ease of use.

“SchoolVue is better than ever and sets a new standard for classroom management software. This is undoubtedly the most impressive product release since the category was first introduced a decade ago,” says Turner Dean, VP Sales of CrossTec Corporation.

“Classroom management software originated as a simple monitoring and show tool for teachers. This latest SchoolVue solution is a comprehensive set of teaching tools for teachers, learning tools for students and support tools for technology managers.”

CrossTec SchoolVue is the first classroom management solution to integrate a unique Tech Console. Dean explains, “A great classroom management solution is not simply about providing the right tools for each teacher. Equally important are tools to ensure all computers in the school can be managed and maintained centrally so they are always available for teaching, and without the added cost of separate software for IT management.”

Also new to version 10 and specifically designed to enhance the student learning experience, is SchoolVue’s Journaling feature. “This is a tool that makes learning easier for the student, and promotes learning comprehension and ease of data retention,” Dean says. “SchoolVue’s new Journaling feature provides a complete record of the information covered during a lesson, including teacher notes, selected screenshots, and websites, survey results, as well as, the student’s own dynamic in-class notes.” Dean goes on to say, “With Journaling, SchoolVue brings invaluable benefit to the students, it’s not just simply a set of management tools for the teachers anymore.”

CrossTec SchoolVue version 10 was showcased at the National Educational Computing Conference June 29 – July 2 in San Antonio, Texas and the NSBA Teaching + Learning Conference, October 28-30 in Seattle, Washington and is immediately available for evaluation and purchase. For a free 30-day evaluation copy please visit http://www.crosstecsoftware.com/tryit.html. Annual maintenance subscribers will automatically receive SchoolVue v10 for no additional cost.

noreply@blogger.com (CrossTec) — Tue, 27 May 2008 19:39:00 +0000

CrossTec Corporation Releases ResQDesk, Help Desk Software

Web Based Help Desk Solution

BOCA RATON, Fla. (May 19, 2006) – CrossTec Corporation announced today the release of CrossTec ResQDesk™ help desk software. CrossTec ResQDesk is a powerful web based service desk solution aimed at minimizing the amount of system downtime while providing effective support for all users of IT assets. With ResQDesk, a help desk can be consolidated into one location while still generating detailed recording and tracking of enterprise-wide support requests. CrossTec ResQDesk fully integrates with the CrossTec asset management tools.

“Our customers have come to us asking for a help desk product that is fully integrated with the CrossTec line of software. ResQDesk is just that. It can operate as a stand-alone module, or in conjunction with CrossTec EMS and CrossTec Remote Control,” says Turner Dean, VP Sales of CrossTec Corporation. He goes on to say, “ResQDesk is a simple and efficient web-based way to track incidents and assets across the corporate network. Then by utilizing either of our remote control tools, help desk specialists can instantly lend assistance to troubled users or to update assets. Key to ResQDesk’s appeal is its elegant simplicity and inherent ease of use, making it attractive for immediate implementation by any organization.”

Pricing for ResQDesk help desk software starts at $1,800.00 for three concurrent specialist licenses, thus making ResQDesk affordable for any size organization. ResQDesk can be evaluated at no cost for 30 days and CrossTec’s renowned free technical assistance can have ResQDesk up and running and fully-functional in any enterprise with minimal time and effort.

For more information on CrossTec ResQDesk, refer to CrossTec Corporation’s web-site, www.CrossTecSoftware.com, or call 800-675-0729.

Mention from Day 1 of RSA by Columnist Renee Munshi

noreply@blogger.com (CrossTec) — Thu, 17 Apr 2008 17:22:00 +0000

A short Activeworx mention in WinIT Pro by Renee Munshi from the first day of RSA - see it HERE (last paragraph).

Activeworx v5 Summer Release Brings Advanced Security Information and Stand Alone Log Management Functionality to MSP's, SMB and the Enterprise

noreply@blogger.com (CrossTec) — Thu, 17 Apr 2008 17:15:00 +0000

Activeworx 5.0, the Most Advanced Security and Logging Solution Available, Enhances Its Functionality and Speeds Up Reporting and Query Assimilation.

BOCA RATON, FL--(April 8, 2008) - CrossTec Corporation announced today the summer release of version 5.0 of its Activeworx family of security information and log management products. New to the offering is the Activeworx Log Center, a full-featured standalone log management product, which rounds out CrossTec’s product offering.

The Activeworx line now includes Activeworx Enterprise, a unified and fully integrated SIEM/log management solution; Activeworx Security Center, with enterprise-grade SIEM capabilities; and Activeworx Log Center, a high speed log storage solution with extensive data access and query capabilities, as well as the best reporting functionality on the market.

"We are very excited to offer Activeworx 5.0 in the marketplace. When we introduced Activeworx 4.5 the market responded to our enhancements with tremendous success and a wealth of new implementations from the first week the product was launched. Activeworx 5.0 builds on that market share, and incorporates many new features which drastically enhance the usability, searching, and reporting options for historical data. The complete Activeworx version 5.0 product offers our customers the most powerful SIEM and log management product available today," said Jeff Richards, VP of sales for Activeworx.

New features offered in the Activeworx Log Center include: data separation, used to generate unique data stores; detailed, enhanced reporting; scheduled reporting, including the ability to schedule reports on historical logged data; query histories which users can now perform and recall at a moment’s notice; host group queries, and advanced query processing which processes databases on a set of customized rules and then displays them in various reporting formats. Activeworx Security Center and Activeworx Enterprise have additional upgrades as well, including: desktop notification systems for the generation of alerts; ticketing system technology for advanced ticketing and features throughout the product for the resolution of security incidents; and a real-time event viewer which is used to view events as they are happening and being collected.

The launch of Activeworx 5.0 enables users to collect their information quicker, view it faster, and assimilate it into reporting windows and formats which are fully customizable and user-friendly. This release truly completes the Activeworx family of SIEM and log management solutions and brings the marriage of security and logging technologies further than they have ever gone before.

For more information on Activeworx Enterprise 5.0 or the CrossTec family of products, please visit us online at www.crosstecsoftware.com.

CrossTec VueAlert™, Instant Desktop Alerting System

noreply@blogger.com (CrossTec) — Thu, 24 Jan 2008 13:59:00 +0000

CrossTec VueAlert™ Offers Instant Delivery of Notifications across a LAN or WAN to Windows and Mac Desktops.

BOCA RATON, Florida (January 22, 2008) – CrossTec Corporation announced today the release of the new CrossTec VueAlert™ instant desktop alerting system. CrossTec VueAlert provides a simple means for administrators to reliably deliver alerts and important notifications to staff and pupils. Messages can be sent across an enterprise to both Mac and Windows desktops without the need for network modifications or switch configuration. Hence, CrossTec VueAlert can be installed and operational in a matter of minutes, saving valuable IT administrators time and effort.

“School leaders and business leaders are re-evaluating their emergency plans and procedures, and experts agree that having a quick and coordinated means of communicating is a key element of such plans. Most students are required to turn off their cell phones in class, and many employees also turn off cell phones when working, making a text message solution impractical for every situation.” according to Turner Dean, CrossTec Sales Manager. He goes on to say, “When time matters, CrossTec VueAlert will instantly deliver your message to those who need it.”

CrossTec VueAlert lets an administrator send a clear and concise message to all connected computers. These messages can be prioritized by severity and a reply can be requested. The alert message automatically pops up on the student or employee screen and can also have an accompanying audible alert. The administrator’s system logs date and time of sent messages, thus ensuring that that the messages were received and that no further attempts to notify those individuals is necessary.

CrossTec VueAlert delivers a low-cost, high speed notifications system for organizations looking for a backup for failures, such as e-mail, and a tool for delivering staff alerts and guidance. VueAlert's advantage is the fact that the delivery is 100% internal, there is no reliance on the Internet or outside servers, and delivery is confirmed. A notification, as mundane as “the file server is experiencing difficulties” can be sent out to all.

CrossTec VueAlert will be showcased at the Florida Educational Technology Conference, January 21–25, 2008 in Orlando, Florida; the Texas Computer Education Association 2008 Convention and Exposition, February 4–8, 2008 in Austin, Texas; and The League for Innovation in the Community College, Innovations Conference, March 2-5, 2008 in Denver, Colorado. Parties interested in evaluating CrossTecVueAlert, or any of the other CrossTec products, can also learn more about the product line and download free evaluations at www.CrossTecSoftware.com.

CrossTec Secure v1.51 with Advanced Disk Protection and Roll Back and Recovery

noreply@blogger.com (CrossTec) — Thu, 17 Jan 2008 15:04:00 +0000

CrossTec Secure Offers Desktop Lockdown, and Hard Disk Protection with Rollback and
Recovery Technology in a Single Package.

BOCA RATON, Florida (January 7, 2008) – CrossTec Corporation announced today the latest update to CrossTec Secure™ including integrated hard disk protection and roll back technology. CrossTec Secure simplifies desktop security by protecting the Windows® operating systems and desktops from unwanted or malicious changes. CrossTec Secure prevents users from deleting files and applications, making unauthorized changes to the desktop or operating system, saving or using unauthorized programs, or utilizing USB or CD drives. New to CrossTec Secure is integrated hard disk protection and roll back and recovery technology. When required, the system will restore back to a previous point in time, quickly and transparently. CrossTec Secure protects the operating system and files from accidental or malicious deletion and even provides a means for automatic restoration on re-boot. According to Turner Dean, CrossTec Sales Manager, “CrossTec Secure now offers twice the level of desktop security and protection – desktop lockdown and hard disk protection and recovery. It prevents harm to the operating system with a very user-friendly graphical user interface. Clients have told us that they want to lock-down files and protect PC settings without going through lengthy and complicated procedures.”

CrossTec Secure fully integrates with CrossTec SchoolVue® Classroom Management Software. This true cross functionality increases usability, product stability, and saves time and effort for educators. This full integration between CrossTec Secure, SchoolVue and the rest of the CrossTec product line, allows for efficient and economical management of classroom PCs. For instance, educators can easily engage or disengage Secure’s protection features from a SchoolVue desktop.

CrossTec Secure will be showcased at the Florida Educational Technology Conference, January 21–25, 2008 in Orlando, Florida; the Texas Computer Education Association 2008 Convention and Exposition, February 4–8, 2008 in Austin, Texas; and The League for Innovation in the Community College, Innovations Conference, March 2-5, 2008 in Denver, Colorado. Parties interested in evaluating CrossTec Secure, or any of the other CrossTec products, can also learn more about the product line and download free evaluations at www.CrossTecSoftware.com.

Activeworx 4.5 Brings Advanced Security and Log Management Functionality to Managed Service Providers, SMB and the Enterprise

noreply@blogger.com (CrossTec) — Thu, 17 Jan 2008 14:59:00 +0000

Activeworx 4.5, the Most Advanced Security and Logging Solution Available on the Market Today, Now Available to a Broader Audience

BOCA RATON, FL--(Marketwire - January 9, 2008) - CrossTec Corporation announced today the full release of Activeworx 4.5, including the security industry's most advanced SIEM and log management solution available in one out-of-the-box solution. Activeworx 4.5 incorporates all of the full log management capabilities for every event that occurs on a network and/or system, in addition to the complete Security Information and Event Management (SIEM) tools found in Activeworx 4.0 plus major enhancements for security service providers and enterprise customers with distributed installs. Activeworx 4.5 allows organizations to separate data into distinct, non-comingled data stores, giving security service providers a cost effective way to build a log service with one Activeworx install. Also included in the release is a light version of the powerful Activeworx Audit Logger. The Audit Logger Light module offers high speed log collection for a small number of devices, giving SMB customers or enterprise customers with a few devices falling under a compliance requirement a means to accomplish their logging goals.

"We are very excited to offer Activeworx 4.5 in the marketplace. When we introduced Activeworx 4.0 the market responded with tremendous enthusiasm and our product was met with significant sales and enterprise implementations from the first week the product went gold; Activeworx 4.5 builds on that market share, and incorporates a number of new enhancements that bring log management to security service providers and small to medium business; two market segments that are very important to our continued success. The complete Activeworx version 4.5 product really accomplishes the goal of bringing our integrated SIEM and logging functionality to a broader market," said Jeff Richards, VP of sales for Activeworx. "Our product line now offers enhanced security information management, log management, out-of-the-box regulatory reporting, and data management to enterprises of all sizes and with all budgetary constraints. When we launched Activeworx we said our goal was to work with and grow with our client's needs; Activeworx 4.5 is the continuation of our commitment to that goal."

Other new features found in Activeworx Enterprise 4.5 enable organizations to create immediate on-screen reports based on data found both on the screen and in separate logged files, set parameters for log management and logging capabilities and timing for this organizational necessity, normalize and filter reports based on a non-SQL fashion, integrate multiple databases and information found in them for logged events, and more. Not only does the functionality of Activeworx Enterprise 4.5 enable enhanced demonstrability of data management from a regulatory perspective, but it also helps facilitate a greater and time sensitive understanding of what is happening -- and what is not happening in an organization -- both centrally and from localized perspectives.

For more information on Activeworx Enterprise 4.5 or the CrossTec family of products, please visit us online at www.crosstecsoftware.com.

Akeydor and Sisonke Announce South African and Sub Saharan Partnership to Exclusively Market CrossTec Products

noreply@blogger.com (CrossTec) — Tue, 20 Nov 2007 13:40:00 +0000

Nov 19, 2007 09:00 ET

ATHENS, GREECE and BOCA RATON, FL--(Marketwire - November 19, 2007) - Akeydor and Sisonke Software Solutions have today announced that they have formed a partnership to bring the CrossTec Activeworx products family to South Africa and to several other markets in the Sub Saharan region.

Activeworx is a Security Information Event (SIEM) and Log Management Software platform enabling Corporations to monitor, capture, visualize, correlate, report and log security events within their network. The platform boosts a number of powerful features and links powerful event management with logging. Activeworx is a software-driven solution and contains different modules, according to a corporation's needs and requirements.

"Sisonke is very eager to include Activeworx in our product portfolio. We believe there is great potential in the South African and Sub Saharan markets and we are excited that Akeydor has chosen us to bring this new product into the region," says Ighsaan Akoojee, Managing Director of Sisonke, located in Cape Town, South Africa.

"We are very pleased to partner with Sisonke. We feel Sisonke has the right market resources and technical skills to bring Activeworx into Africa. We will do our best to help Sisonke develop Activeworx in the region," said Michael Chatzilias, Managing Director of Akeydor.

"The new partnership is announced less than one month after Akeydor opened its doors for business. The short time to market shows how attractive the unique Activeworx products are," says Michael Chatzillias. The Activeworx solutions and other Akeydor product lines are offered at an affordable price point which makes them very attractive to VARs and other organizations that work with networking and security solutions. With the African region covered, Akeydor will focus on establishing partnerships in European and Asian countries, which is part of Akeydor's market area.

About Akeydor:

Akeydor Limited is a Global Business Software House, with partners in selected markets and with expertise in delivering high management performance to corporations and individuals. Akeydor core business is to assist companies reduce their operational costs and increase their efficiency through innovation. The Akeydor product portfolio contains the powerful CrossTec Software product line in Security Information Event Management, Education, Network Management and Help Desk. The company distributes the CrossTec product line in Europe, Middle East, Africa and Asia and offers free pre- and post-sales technical support for the regions. For more information about Akeydor, please visit us at www.akeydor.com

About Sisonke:

Sisonke Software Solutions started in 2006 with a clear vision to deliver Best-of-Breed software solutions to improve clients IT efficiency and business profitability. Sisonke is a key partner for Akeydor's Activeworx portfolio, Faronics DeepFreeze and also included in our product offering is SurfControl's Web and Email Content Security; NOD32 Anti-virus and Webroot Anti-Spyware. Backed by a team of certified technicians and skilled sales staff we differentiate ourselves from other market players by not only meeting customer satisfaction but exceeding it! We would like to invite interested value added resellers in other African regions to partner with us to market the Activeworx solution. For more information please contact: info@sisonke-solutions.co.za or call +27 21 702 8099.

About CrossTec Corporation:

CrossTec Corporation, founded in 1996 and based in Boca Raton, FL, provides sales and support to corporations, organizations, government agencies and educational institutions. As a service to our customers, CrossTec offers free pre- and post-sale technical support, offering one-on-one, professional assistance from our certified technical engineers. Developing and distributing award-winning software management solutions for IT security, education technology, enterprise network, and help desks, CrossTec's mission is to offer a combination of enterprise tested products and substantial feature set and unparalleled customer service, delivering great value to our customers. Distribution is handled via direct sales and support and a robust network of partners operating domestically and worldwide. For more information on CrossTec Corporation or the CrossTec family of products, please visit us at www.CrossTecCorp.com.

Activeworx Wins Editors Pick!

noreply@blogger.com (CrossTec) — Wed, 14 Nov 2007 22:03:00 +0000

Check out Activeworx on MonitorTools.com.

Activeworx IDS Policy Manager on Snort.org

noreply@blogger.com (CrossTec) — Fri, 02 Nov 2007 15:31:00 +0000

Check out the full release of IDS Policy Manager on:

snort.org

bleedingthreats.net

Activeworx Policy Manager v2.2 Released

noreply@blogger.com (CrossTec) — Fri, 02 Nov 2007 13:59:00 +0000

IDS Policy Manager v2.2 is now available for download. IDS Policy Manager is completely FREE enterprise Snort rule management solution. This release expands on it’s already feature rich functionality by adding support for Snort 2.8 with other new features to help manager your snort policies. For more info see our .org site HERE.

CrossTec Activeworx Article in eWeek

noreply@blogger.com (CrossTec) — Fri, 26 Oct 2007 14:08:00 +0000

There is a nice feature on Activeworx Enterprise in eWeek today. It's written by Brian Prince - a great writer who really knows his security. You can check it out HERE.

Activeworx Nominated for Best Event Management Solution by SC Magazine

noreply@blogger.com (CrossTec) — Thu, 25 Oct 2007 17:34:00 +0000

CrossTec Activeworx has been nominated by SC Magazine for the Best Event Management Software. Of course Activeworx Enterprise IS the best Event Management Software product , so please "get out the vote" and help us win this award!

The link to vote is here: SC Mag Award Vote

Vote early. Vote often. Grandparents can vote. Grandchildren can vote. Babies can vote... well you get the idea. Actually SC Mag requires you to be in the industry, and every vote is appreciated.

IDS Policy Manager v2.2 BETA Now Available

noreply@blogger.com (CrossTec) — Thu, 25 Oct 2007 17:23:00 +0000

IDS Policy Manager v2.2 BETA is now available for download and testing. IDS Policy Manager is completely FREE enterprise Snort rule management solution.

New Feature highlights:

o. Initial Support for Snort v2.8.

o. New enhanced search functionality to search for virtually any rule detail across all your policies.

o. New Raw rule editor to edit the snort rule in it’s original format.

o. New usability enhancements.

For more information and to download IDS Policy Manager, please visit: www.activeworx.org

CrossTec Announces Activeworx Enterprise 4.1 With Advanced Usability of Historical Data

noreply@blogger.com (CrossTec) — Thu, 25 Oct 2007 16:44:00 +0000

Activeworx Enterprise 4.1 Offers Comprehensive Integration Between Long Term Data Retention and The Urgency Of Real-Time Security Information and Event Management

October 23, 2007, Boca Raton, Florida, For Immediate Release. CrossTec Corporation announced today the release of Activeworx Enterprise 4.1, including the security industry’s most complete combination of historical data logging capabilities and real-time data intelligence available in one modular, scalable, software solution. Activeworx Enterprise 4.1 incorporates full log management capabilities; capturing every network event for fast, secure write-to-media, while leveraging Activeworx Security Center’s complete, award-winning, Security Information and Event Management (SIEM) tools. The powerful integration of these tools enables companies to have both real-time SIEM and real-time forensic capabilities never seen before in the market; Activeworx 4.1 also reinforces an organizations rock solid proof of compliance.

“We are very excited to bring Activeworx 4.1 to the market. This type of easy access to your current and historical data is the type of product security administrators have been dreaming of,” said Jeff Richards, VP of Sales for Activeworx brands. “We live and work in a time where it is both costly and nearly impossible to track real exposure in a security breach situation, without having historical data at a moment’s notice. Organizations must have the tools in their enterprise to maintain the security of their customers, and to avoid both the regulatory and financial ramifications of non-compliance. CrossTec’s security products begin from our core belief that the full utilization of historical and real-time data working in unison is mission critical to maintaining an effective security and compliance posture.”

Sandra Palumbo, Program Manager and Senior Analyst of the Yankee Group agrees, "Today's organizations are looking for cost-effective solutions which can do more, enable higher levels of security and log management capabilities, and enhance organizational understanding of what is happening in the network enterprise.”

“With Activeworx 4.1, IT and Security Administrators gain direct visibility into system, network, and application health, while maintaining the comfort brought by real-time alerting and comprehensive reporting,” said Richards. “CrossTec and our team of engineers are focused on creating high value solutions that simplify log management, enhance incident response, and help ensure regulatory compliance. With Activeworx Enterprise 4.1, we feel we have achieved our goal of forging log management and SIEM into a unified tool in the fight for enterprise and data security.”

CrossTec IDS Policy Manager gets Book Mention

noreply@blogger.com (CrossTec) — Thu, 25 Oct 2007 16:25:00 +0000

CrossTec's popular Activeworx IDS Policy Manager, in use all over the world with over 100,000 downloads, received a mention in a new book by authors Brian Caswell, Andrew Baker, and Jay Beale, titled Snort - IDS and IPS Toolkit. Although we haven't read the book, you can can catch representations and usage scenarios in the policy management section of the book (chapter 10).

For more information on IDS Policy Manager visit us here - or to take a look at the book itself check it out here.

CrossTec VP of Development to Speak at ISSA South Florida

noreply@blogger.com (CrossTec) — Thu, 25 Oct 2007 16:05:00 +0000

Jeff Dell, VP of Development for CrossTec Corporation, will be speaking at the 4th annual South Florida ISSA Conference on November 7th. Jeff's topic will be Security Information management vs. Log Management - focusing on the "build" versus "buy" question when solving compliance and security issues.

The conference, held at the Signature Grand in Ft. Lauderdale Florida, will offer breakout session covering 10 burning compliance issues, as well as a highly anticipated key note address from Brenda Oldfield from the National Cyber Security Division of the Department of Homeland

CrossTec joins partner Terremark, among other participating security companies as Gold sponsors of the event.

For more information on the event you can visit the South Florida chapter of ISSA at www.sfissa.org.

Richmond Drives Customer Service with New SupportDesk

noreply@blogger.com (CrossTec) — Wed, 17 Oct 2007 17:11:00 +0000

Richmond Systems, the leading provider of integrated Service Desk solutions, announced today the latest release of Richmond SupportDesk v6.5, a significant new version of its highly popular IT Service Management (ITSM) solution.

ITSM solutions are increasing in prominence, as Eric Wright, Managing Director of Richmond Systems comments; “The Service Desk is becoming increasingly important to organizations that are looking to improve their customer service by providing efficient Service Support and delivering real customer satisfaction.”

SupportDesk v6.5 offers many new features including Change Management and Customer Satisfaction Surveys. New Change Management allows change processes to be properly and efficiently controlled. Change requests can be raised against any assets, incidents or problems and users can approve changes through voting. Comprehensive notification and reporting keeps everyone in the loop and because Change Management is an integral component of Richmond SupportDesk, there are no additional licensing requirements. A new Customer Satisfaction Survey feature provides configurable questionnaires that can be sent to individuals or groups of end-users to gather feedback about their support experience. Service Desk managers now have access to essential information about the quality of service being provided. Thanks to feedback from Richmond’s enthusiastic customer base, there are numerous enhancements throughout the product to improve system usability and administration.

Many other brand new features have been added to the v6.5 release, including an Active Directory™ quick setup, a time zone feature to define the time zone where the SupportDesk server or Service Desk is located, resolution codes that allow easy statistical analysis about how incidents are resolved, and sign-on capabilities including "reserved sign-on" that allows licenses to be allocated by named and un-named users.

Eric Wright continues; “Building on the success of previous Richmond SupportDesk releases, version 6.5 demonstrates our commitment to protecting our customer’s investment in SupportDesk by providing enhanced functionality and ideally places Richmond Systems for the continued growth in uptake of ITIL and Best Practice ITSM.”

Richmond Systems is a leading provider of Service Desk and IT Management solutions that enable organizations to deliver fast, effective and high quality service and support. Founded in 1984, Richmond became a leading supplier of remote support solutions and in 1995 introduced Richmond SupportDesk, one of the first Windows™ based help desks. Key benefits of SupportDesk are its ease of use, live reporting and the speed in which it integrates in real time with complementary business applications. Throughout its history Richmond Systems has remained focused on listening to Customers, developing products that exceed expectations and delivering excellent service and support. For further information about our products and solutions, including free trial copies and remote demonstrations, please visit our website www.richmondsys.com or call us on 01428 641616. For information in North America, please visit CrossTec Corporation at www.crosstecsoftware.com or call toll free 800-675-0729.

CrossTec Expands to Eastern and Southern Europe

noreply@blogger.com (CrossTec) — Mon, 15 Oct 2007 19:50:00 +0000

CrossTec Corporation Announces Global Partnership With Akeydor, Limited
Former Key Danware Manager Founds Company, Will Carry CrossTec Products Exclusively

October 15, 2007, Boca Raton, Florida, For Immediate Release. CrossTec Corporation and Akeydor, Limited announced today that it has formed a global partnership to bring the CrossTec family of products to several worldwide markets including Greece, Italy, and parts of the Middle East, Asia, and Eastern Europe.

Akeydor Limited, located in Athens, Greece, was founded by CEO Michael Chatzilias, who will oversee day to day operations. As a former key manager for Danware Data A/S, Chatzilias has spent his career building successful channels and generating sales in the United States, Europe, Middle East, and Latin America. The ownership group also includes former VP Sales and Marketing and co-founder of Danware, Soren Peter Andersen. Andersen brings years of experience building successful distribution networks, in over 80 countries around the world, to the organization.

“Akeydor is very pleased to partner with CrossTec,” said Chatzilias. “After extensive research, we concluded that CrossTec had the right mix of established technologies and cutting edge products that offered the best value proposition for our partners and customers.”

CrossTec products include: Activeworx Enterprise, the security industry’s most advanced Security Information and Log Management solution; CrossTec SchoolVue, the newest generation of classroom management software; CrossTec Secure, protecting student PC’s from unwanted or malicious changes; CrossTec EMS, a network level asset management system with powerful hardware and software inventory capabilities, software distribution, and application and internet metering; CrossTec Remote Control for remote support, monitoring, and interactive training; and CrossTec ResQRemote for instant, server based remote support.

“We are extremely excited to be working with Akeydor, Limited to bring our products to their customers and partners,” said David Richards, CEO of CrossTec. “Our goal has always been to work with first class partners who not only understand our markets, but also how our products fit into the corporate schema. Akeydor more than fills the bill.”

For more info visit us at www.crossteccorp.com or www.akeydor.com

Monitor your Monitoring Software

noreply@blogger.com (CrossTec) — Mon, 02 Jul 2007 17:04:00 +0000

One question we are often asked is - can a principal or administrator look in on a SchoolVue PC lab? In effect this would enable them to monitor the monitoring software.

Indeed CrossTec provides just such a solution by combining the CrossTec Remote Control "Control" module with a SchoolVue installation. If you buy CrossTec Remote Control you can install any of the modules available in Remote Control and SchoolVue. Which means that the Client that runs on all the machines is both a SchoolVue Student and a Remote Control Client, and can accept connections from either Tutor, Control or both.

So a common set up is that there are multiple Tutors out there conducting class, an admin or principle can be running the CRC Control module and be monitoring both the Student machines and the Tutor machines without a problem.

Lab Management in a 1 to 1 Environment

noreply@blogger.com (CrossTec) — Wed, 20 Jun 2007 19:16:00 +0000

According to one study published in eSchoolNews more than 23 percent of schools with over 4,000 students said they are implementing 1-to-1 computing programs in at least one grade. As wireless one-to-one environments in schools become more popular schools must deal with the many challenges of providing students with laptops.

Schools with a one-to-one environment face several challenges, ranging from students with local administrative rights to wireless network administration with many access points and subnets across a large campus. All of this requires some design planning to successfully run lab management software such as CrossTec SchoolVue.

Resolving computer names to IP addresses over subnets and VLANs complicate the building of class lists in real-time, primarily because it is not possible to get a complete list of all student computers from a network browse. Only those that are turned on and connected to the wireless network at that moment will appear in a typical network browse. Furthermore, many teachers are only trained on the usage of the software once or twice before the first day of class. If they were to try and browse either a Gateway or the network and retrieve a list of one thousand computers named by their serial numbers, there is little chance they will be able to build six different class groups every semester.

CrossTec Technical Product Manager Albert Caballero has written a 15 page guide to setting up SchoolVue for use in a 1 to 1 environment. The paper covers: Reliably and quickly connecting to DHCP Clients over subnets and VLANs; Building Class Lists without Tutor/Client interaction;
Staying connected to Clients even if there is a less than optimal wireless infrastructure.

If you are considering such an environment, or have already established one and your current lab management application doesn't work - you will want to download this white paper - Using SchoolVue over One-to-one Wireless and Multi-subnets.

Video: What's New in SchoolVue v9.0

noreply@blogger.com (CrossTec) — Mon, 11 Jun 2007 13:08:00 +0000

Seven minute video highlights major new features in new CrossTec Schoolvue v9.0

NEW CrossTec SchoolVue v9.0 features many of the features that users have requested. Besides full support for Microsoft Vista, SchoolVue v9.0 includes printer management to help you save money, keyboard logging to better keep students on-task, enhanced wireless support, USB drive blocking and much, much, more.

View this 5-minute CrossTec VodCast to see some of the major new features in action.

http://www.crossteccorp.com/schoolvue/SchoolVue9-WMV.html

CrossTec SchoolVue v9 Extends Student PC Lab Management and Control Functionality

noreply@blogger.com (CrossTec) — Tue, 29 May 2007 13:59:00 +0000

New printer, web and USB controls, along with Vista and enhanced wireless support, provide superior student PC management

CrossTec is pleased to announce the release of CrossTec SchoolVue v9. The popular classroom PC management tool now includes Windows Vista support along with tools to limit printing costs; eliminate problems associated with student use of removable media such as USB drives; enhanced wireless networking support and much more.

CrossTec SchoolVue v9 now includes a robust Print Management feature. Educators can allow or disable printing, pause printing, limit the number pages individual students are allowed to print, and more. CrossTec SchoolVue has also added flexible control of removable media such as USB, DVD and CD drives. Device Control will help protect schools from Malware or unauthorized programs being introduced to networks.

Wireless support in CrossTec SchoolVue v9 has been enhanced to offer improved performance over wireless access points. A new class list creation tool has also been added along with a Student Locator.

Other new product features include Keyboard Monitoring, Instant Messenger Monitoring, Search Engine Protection and a new student information bar which provides students with feedback on the current lesson, time remaining, current websites and applications that are available and quick access to request help from the teacher.

Many of CrossTec SchoolVue’s popular features have also been enhanced. SchoolVue’s White List capability has been improved by enabling teachers to select specific pages within an allowed web site which can be restricted. Several new test question types have been added to the Test Center along with improved test results feedback. The SchoolVue annotation tools can now be used with other programs And Windows Vista is fully supported!

Find out more about SchoolVue v9: http://www.crossteccorp.com/schoolvue/new-csv-v9.html

PDF of new features: http://www.crossteccorp.com/schoolvue/images/New%20Features%20in%20SchoolVue%20v9.0.pdf

PDF of all features in SchoolVue v9: http://www.crossteccorp.com/schoolvue/images/CSV%209%200%20features.pdf

SANS and Regulatory Compliance

noreply@blogger.com (CrossTec) — Tue, 08 May 2007 21:01:00 +0000

by Nancy Richards

According to the SANS Institute, congress and state governments are expected to pass more legislation governing the protection of customer information in the foreseeable future. “This is a great challenge for business since more legislation inherently means more electronic data retention and harsher penalties for non-compliance” according to Activeworx Technical Manager, Albert Caballero CISSP, GSEC, BA MIS Security. How can a business quickly adapt to ever changing compliance rules? Does this mean that a corporation has to continually buy new software and hardware in order to comply with these new regulations?

Activeworx Security Center (ASC), CrossTec Corporation’s Security Information and Event Management (SIEM) tool, provides the software solution for these ever growing problems by providing real-time security event analysis, reporting, and correlation. ASC’s robust, built-in reporting engine and multi-vendor support enables administrators to leverage current technologies and is FLEXIBLE enough to support any new technologies as they are implemented. Comprehensive reports for investigative or compliance purposes can be quickly generated with ASC. These rich, graphical reports are CUSTOMIZABLE to meet current and future compliance needs, and detailed enough to provide a picture of the overall security posture of the organization. This is all in one software solution, not an expansive device.

Another question that needs to be addressed is how does an administrator guess what information will be relevant at a later time or which electronic data must be archived for compliance? There’s no need to try to predict the future. With ASC Enterprise (ASCe), CrossTec Corporation is introducing complete Log Management capabilities for every event that occurs on your network and/or systems. Caballero continues to explain that “although SIEM and Log Management are tightly related, their purposes are completely opposed. Whereas SIEM allows an analyst to discard tons of unnecessary events to pick out the few that are important, the goal of a good Log Management solution is to log every single event from every single device or system on the network and store them to disk for regulatory compliance and future analysis”. Thus, with ASCe, information that may be needed in the future is ACCESSIBLE.

ASCe will be released this Summer and it will support the logging of over 20,000 – 30,000 Events Per Second (EPS), boast 20 to 1 compression of all logs, MD5 check summing and password protection of log data, daily rotation of log files for archives and backups, easy search capabilities on archived audit data. ASCe fully integrates with the ASC SIEM component, so events that occurred in the past can be imported and analyzed today. Thus, ASCe meets compliance regulations and saves administrators time, money and headaches!