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	<title>Customer Insight Blog</title>
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	<description>Automated analytics providing actionable customer insight</description>
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		<title>Do You Achieve Customer Intimacy?</title>
		<link>https://customerinsightblog.wordpress.com/2009/02/10/do-you-achieve-customer-intimacy/</link>
					<comments>https://customerinsightblog.wordpress.com/2009/02/10/do-you-achieve-customer-intimacy/#comments</comments>
		
		<dc:creator><![CDATA[elaineellis]]></dc:creator>
		<pubDate>Tue, 10 Feb 2009 17:45:56 +0000</pubDate>
				<category><![CDATA[Uncategorized]]></category>
		<guid isPermaLink="false">http://customerinsightblog.wordpress.com/?p=355</guid>

					<description><![CDATA[Special note to readers: This may be Leximancer’s ONLY holiday themed blog post, but pending feedback we’re willing to try again. ☺ With Valentine’s Day coming up, now is as good a time as any to ask yourself – do you achieve customer intimacy? Sure, you can throw all kinds of stuff at your customers [&#8230;]]]></description>
		
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			<slash:comments>4</slash:comments>
		
		
		
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			<media:title type="html">elaineellis</media:title>
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		<title>Net Promoter Conference Recap</title>
		<link>https://customerinsightblog.wordpress.com/2009/02/08/net-promoter-conference-recap/</link>
					<comments>https://customerinsightblog.wordpress.com/2009/02/08/net-promoter-conference-recap/#comments</comments>
		
		<dc:creator><![CDATA[elaineellis]]></dc:creator>
		<pubDate>Sun, 08 Feb 2009 23:24:11 +0000</pubDate>
				<category><![CDATA[Uncategorized]]></category>
		<guid isPermaLink="false">http://customerinsightblog.wordpress.com/?p=352</guid>

					<description><![CDATA[We recently attended the Net Promoter Conference out in San Francisco and wanted to share some of the great insights we took away from our time there. Leximancer has a partnership with Satmetrix in which their Net Promoter customers can receive services based on The Customer Insight Portal alongside Satmetrix’s other solutions. We were able [&#8230;]]]></description>
		
					<wfw:commentRss>https://customerinsightblog.wordpress.com/2009/02/08/net-promoter-conference-recap/feed/</wfw:commentRss>
			<slash:comments>2</slash:comments>
		
		
		
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			<media:title type="html">elaineellis</media:title>
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		<title>Gut Versus Data: Making Decisions For Your Corporation</title>
		<link>https://customerinsightblog.wordpress.com/2009/02/03/gut-versus-data-making-decisions-for-your-corporation/</link>
					<comments>https://customerinsightblog.wordpress.com/2009/02/03/gut-versus-data-making-decisions-for-your-corporation/#comments</comments>
		
		<dc:creator><![CDATA[bigreen]]></dc:creator>
		<pubDate>Tue, 03 Feb 2009 17:14:29 +0000</pubDate>
				<category><![CDATA[Uncategorized]]></category>
		<guid isPermaLink="false">http://customerinsightblog.wordpress.com/?p=349</guid>

					<description><![CDATA[Thomas Wallgum, an editor at CIO Magazine, had a recent article with a surprising admission from a study conducted by Accenture – 40 percent of major corporate decisions are made by instinct, not data. This might seem surprising at first but it becomes more understandable considering that most executives receive data in hard-to-understand formats that [&#8230;]]]></description>
		
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			<slash:comments>2</slash:comments>
		
		
		
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			<media:title type="html">bigreen</media:title>
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		<title>Making Social Media Work for QSRs</title>
		<link>https://customerinsightblog.wordpress.com/2009/01/27/making-social-media-work-for-qsrs/</link>
					<comments>https://customerinsightblog.wordpress.com/2009/01/27/making-social-media-work-for-qsrs/#comments</comments>
		
		<dc:creator><![CDATA[bigreen]]></dc:creator>
		<pubDate>Tue, 27 Jan 2009 15:35:11 +0000</pubDate>
				<category><![CDATA[Customer Insight Portal]]></category>
		<category><![CDATA[Leximancer]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[Apple]]></category>
		<category><![CDATA[BooRah]]></category>
		<category><![CDATA[Customer Insight]]></category>
		<category><![CDATA[Dunkin Donuts]]></category>
		<category><![CDATA[Neil Hartley]]></category>
		<category><![CDATA[QSR Magazine]]></category>
		<category><![CDATA[quick service]]></category>
		<category><![CDATA[Twitter]]></category>
		<category><![CDATA[W Hotel]]></category>
		<category><![CDATA[Yelp]]></category>
		<guid isPermaLink="false">http://customerinsightblog.wordpress.com/?p=345</guid>

					<description><![CDATA[Time and time again we&#8217;ve stressed the importance of both listening and responding to social media conversations. We&#8217;ve highlighted how companies like Dunkin Donuts, W Hotel, Apple and others are missing huge customer intelligence opportunities by not truly acting on the wealth of unstructured insight available via social media sites on the Web. What this [&#8230;]]]></description>
		
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			<slash:comments>1</slash:comments>
		
		
		
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			<media:title type="html">bigreen</media:title>
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		<title>Finding the Right Voices in the Crowd</title>
		<link>https://customerinsightblog.wordpress.com/2009/01/26/finding-the-right-voices-in-the-crowd/</link>
					<comments>https://customerinsightblog.wordpress.com/2009/01/26/finding-the-right-voices-in-the-crowd/#comments</comments>
		
		<dc:creator><![CDATA[elaineellis]]></dc:creator>
		<pubDate>Mon, 26 Jan 2009 19:49:35 +0000</pubDate>
				<category><![CDATA[Uncategorized]]></category>
		<guid isPermaLink="false">http://customerinsightblog.wordpress.com/?p=343</guid>

					<description><![CDATA[Listening. Easily said, not always easily done. Companies are now keeping in tune with social media and many are doing their part to listen to what is being said about them, their competitors and their industries, but how do you really cut above all of the noise and the static to find meaning in this [&#8230;]]]></description>
		
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			<slash:comments>1</slash:comments>
		
		
		
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			<media:title type="html">elaineellis</media:title>
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		<title>Four Resolutions Needed to Create a Better Customer Engagement Experience in 2009</title>
		<link>https://customerinsightblog.wordpress.com/2009/01/16/four-resolutions-needed-to-create-a-better-customer-engagement-experience-in-2009/</link>
					<comments>https://customerinsightblog.wordpress.com/2009/01/16/four-resolutions-needed-to-create-a-better-customer-engagement-experience-in-2009/#respond</comments>
		
		<dc:creator><![CDATA[elaineellis]]></dc:creator>
		<pubDate>Fri, 16 Jan 2009 21:02:53 +0000</pubDate>
				<category><![CDATA[Uncategorized]]></category>
		<guid isPermaLink="false">http://customerinsightblog.wordpress.com/?p=341</guid>

					<description><![CDATA[1. Leverage Your Lost Information (Analyze Unstructured Data) Companies in 2009 are facing a large obstacle –they don’t analyze or capitalize on 80 percent of their internal data, which isn’t even counting the social media data that most companies ignore. Think about that for a second. Using only 20 percent of resources in a business [&#8230;]]]></description>
		
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			<slash:comments>0</slash:comments>
		
		
		
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			<media:title type="html">elaineellis</media:title>
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		<title>Conducting Marketing Research? You Might Be a Year Too Late</title>
		<link>https://customerinsightblog.wordpress.com/2008/12/22/conducting-marketing-research-you-might-be-a-year-too-late/</link>
					<comments>https://customerinsightblog.wordpress.com/2008/12/22/conducting-marketing-research-you-might-be-a-year-too-late/#comments</comments>
		
		<dc:creator><![CDATA[elaineellis]]></dc:creator>
		<pubDate>Mon, 22 Dec 2008 15:09:18 +0000</pubDate>
				<category><![CDATA[Opinion Pieces]]></category>
		<category><![CDATA[actionable customer insight]]></category>
		<category><![CDATA[marketing research]]></category>
		<guid isPermaLink="false">http://customerinsightblog.wordpress.com/?p=337</guid>

					<description><![CDATA[Imagine if your customer call center let you know nine months to a year later that your company was experiencing wide-spread problems with a product. That is the phenomenon that happens with market research, you receive customer opinions months after the opinions have actually been gathered (and even longer after they are formed), decreasing its [&#8230;]]]></description>
		
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			<slash:comments>3</slash:comments>
		
		
		
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			<media:title type="html">elaineellis</media:title>
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		<title>Actionable Customer Verbatims: Creating Breakthroughs In High-Volume Comment Analysis</title>
		<link>https://customerinsightblog.wordpress.com/2008/12/15/actionable-customer-verbatims-creating-breakthroughs-in-high-volume-comment-analysis/</link>
					<comments>https://customerinsightblog.wordpress.com/2008/12/15/actionable-customer-verbatims-creating-breakthroughs-in-high-volume-comment-analysis/#comments</comments>
		
		<dc:creator><![CDATA[elaineellis]]></dc:creator>
		<pubDate>Mon, 15 Dec 2008 20:13:27 +0000</pubDate>
				<category><![CDATA[Opinion Pieces]]></category>
		<category><![CDATA[coding]]></category>
		<category><![CDATA[Customer Experience Management]]></category>
		<category><![CDATA[customer verbatims]]></category>
		<category><![CDATA[marketing research]]></category>
		<guid isPermaLink="false">http://customerinsightblog.wordpress.com/?p=334</guid>

					<description><![CDATA[Many of the market researchers and custom experience managers we have met during the course of 2008, view customer verbatims, the open-ended comments received by companies through surveys, contact centers and many other channels, as a potential goldmine of customer insight. But verbatims are also seen as a waste of time by many because of the [&#8230;]]]></description>
		
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			<slash:comments>3</slash:comments>
		
		
		
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			<media:title type="html">elaineellis</media:title>
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		<title>Leximancer Adds Satmetrix As Partner</title>
		<link>https://customerinsightblog.wordpress.com/2008/12/09/leximancer-adds-satmetrix-as-partner/</link>
					<comments>https://customerinsightblog.wordpress.com/2008/12/09/leximancer-adds-satmetrix-as-partner/#comments</comments>
		
		<dc:creator><![CDATA[bigreen]]></dc:creator>
		<pubDate>Tue, 09 Dec 2008 15:53:57 +0000</pubDate>
				<category><![CDATA[Leximancer]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[content analytics]]></category>
		<category><![CDATA[customer analytics]]></category>
		<category><![CDATA[customer loyalty]]></category>
		<category><![CDATA[customer retention]]></category>
		<category><![CDATA[Net Promoter]]></category>
		<category><![CDATA[Satmetrix]]></category>
		<guid isPermaLink="false">http://customerinsightblog.wordpress.com/?p=329</guid>

					<description><![CDATA[Leximancer announced today a new partnership with Net Promoter® Leader Satmetrix. This partnership is part of strong continuous growth that Leximancer has seen throughout 2008.  Satmetrix will use Leximancer&#8217;s powerful Web-based content analysis platform, The Customer Insight Portal, enabling Satmetrix to add customer analytics and unstructured content mining to their already highly popular Net Promoter platform. Net Promoter, paired [&#8230;]]]></description>
		
					<wfw:commentRss>https://customerinsightblog.wordpress.com/2008/12/09/leximancer-adds-satmetrix-as-partner/feed/</wfw:commentRss>
			<slash:comments>1</slash:comments>
		
		
		
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			<media:title type="html">bigreen</media:title>
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		<title>Leximancer Partners with Polecat Ltd.</title>
		<link>https://customerinsightblog.wordpress.com/2008/12/03/leximancer-partners-with-polecat-ltd/</link>
					<comments>https://customerinsightblog.wordpress.com/2008/12/03/leximancer-partners-with-polecat-ltd/#comments</comments>
		
		<dc:creator><![CDATA[bigreen]]></dc:creator>
		<pubDate>Wed, 03 Dec 2008 20:39:15 +0000</pubDate>
				<category><![CDATA[Leximancer]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[analytics]]></category>
		<category><![CDATA[brand management]]></category>
		<category><![CDATA[customer intelligence]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[insights]]></category>
		<category><![CDATA[platform]]></category>
		<category><![CDATA[Polecat]]></category>
		<guid isPermaLink="false">http://customerinsightblog.wordpress.com/?p=321</guid>

					<description><![CDATA[Building on recent momentum, Leximancer recently added a strategic OEM Partner in Polecat Ltd.  The London-based Polecat will utilize Leximancer&#8217;s breakthrough analytics platform through Leximancer&#8217;s web service interface in conjunction with MeaningMine, Polecat&#8217;s own brand and strategic marketing platform. The combined services will provide customer service, brand management and customer intelligence professionals with key insights [&#8230;]]]></description>
		
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			<slash:comments>5</slash:comments>
		
		
		
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			<media:title type="html">bigreen</media:title>
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