<url>http://0.gravatar.com/avatar/5bc4d4c2179b7892efcd8babd6fa457b.png?s=48</url> <link>http://customerking.it?lang=it</link> </image> <atom10:link xmlns:atom10="http://www.w3.org/2005/Atom" rel="self" type="application/rss+xml" href="http://feeds.feedburner.com/CustomerKing" /><feedburner:info uri="customerking" /><atom10:link xmlns:atom10="http://www.w3.org/2005/Atom" rel="hub" href="http://pubsubhubbub.appspot.com/" /><item> <title>Social Business Forum 2012 – my personal agenda</h1> <article> <h1>Social Business Forum 2012 – my personal agenda</h1> <p>customerking — Wed, 23 May 2012 06:41:16 +0000</p> Here we are, few days more and the Social Business Forum 2012 will start with an astonishing list of speakers and experts. For those who are interested I post below my personal agenda which will be mainly focused, essentially for the premium conferences, on the customer service side of Social CRM. And yes, there also [...] </article> <article> <h1>Customer Service Agent, I don’t need you.</h1> <p>customerking — Tue, 15 May 2012 10:00:00 +0000</p> Ok, it’s a provocation. We’ll always need human intervention with complex problems but the aim of this article is to argue about social and self services. I don’t know you but I’ve always thought and seen that 90% of the times people have a problem, they just give a huge relevance to resolution time. That’s [...] </article> <article> <h1>Social Business speaks Italian but looks “to the infinity… and beyond!”</h1> <p>customerking — Tue, 24 Apr 2012 12:56:16 +0000</p> Here it comes again, luckily. In Italy lots of people like me is “hungry” for valuable event focused on new (social and collaborative) business model and related case study. If we focus on social crm and other customer-centric business approach the “hunger” becomes even worst. And you are compelled to look at livestreaming from conference [...] </article> </main></body></html>