http://www.satisfactionsecrets.com Helping Organizations keep their Customers Satisfied Wed, 08 May 2013 13:00:29 +0000 en-US hourly 1 http://wordpress.org/?v=3.5.1 http://www.satisfactionsecrets.com/customer-satisfaction/the-6-laws-of-customer-experience-by-temkin-group/ http://www.satisfactionsecrets.com/customer-satisfaction/the-6-laws-of-customer-experience-by-temkin-group/#comments Wed, 08 May 2013 13:00:29 +0000 Adele Berenstein http://www.satisfactionsecrets.com/?p=7047 http://www.satisfactionsecrets.com/customer-satisfaction/the-6-laws-of-customer-experience-by-temkin-group/feed/ 0 http://www.satisfactionsecrets.com/customer-satisfaction/how-to-handle-a-customer-who-is-in-the-wrong/ http://www.satisfactionsecrets.com/customer-satisfaction/how-to-handle-a-customer-who-is-in-the-wrong/#comments Thu, 07 Mar 2013 14:00:28 +0000 Adele Berenstein http://www.satisfactionsecrets.com/?p=7014 http://www.satisfactionsecrets.com/customer-satisfaction/how-to-handle-a-customer-who-is-in-the-wrong/feed/ 0 http://www.satisfactionsecrets.com/customer-satisfaction/instagram-sparks-user-revolt-and-lawsuit/ http://www.satisfactionsecrets.com/customer-satisfaction/instagram-sparks-user-revolt-and-lawsuit/#comments Thu, 10 Jan 2013 14:00:39 +0000 Adele Berenstein http://www.satisfactionsecrets.com/?p=6974 http://www.satisfactionsecrets.com/customer-satisfaction/instagram-sparks-user-revolt-and-lawsuit/feed/ 0 http://www.satisfactionsecrets.com/customer-satisfaction/social-media-customer-service-prefered-by-over-30-of-users/ http://www.satisfactionsecrets.com/customer-satisfaction/social-media-customer-service-prefered-by-over-30-of-users/#comments Mon, 07 Jan 2013 14:00:56 +0000 Adele Berenstein http://www.satisfactionsecrets.com/?p=6926 http://www.satisfactionsecrets.com/customer-satisfaction/social-media-customer-service-prefered-by-over-30-of-users/feed/ 0 http://www.satisfactionsecrets.com/customer-satisfaction/most-popular-blog-articles-for-2012/ http://www.satisfactionsecrets.com/customer-satisfaction/most-popular-blog-articles-for-2012/#comments Thu, 03 Jan 2013 14:00:49 +0000 Adele Berenstein http://www.satisfactionsecrets.com/?p=6960 http://www.satisfactionsecrets.com/customer-satisfaction/most-popular-blog-articles-for-2012/feed/ 0 http://www.satisfactionsecrets.com/customer-satisfaction/toyota-pays-1-1-billion-in-accelorator-recall-lawsuit/ http://www.satisfactionsecrets.com/customer-satisfaction/toyota-pays-1-1-billion-in-accelorator-recall-lawsuit/#comments Thu, 27 Dec 2012 14:00:59 +0000 Adele Berenstein http://www.satisfactionsecrets.com/?p=6930 http://www.satisfactionsecrets.com/customer-satisfaction/toyota-pays-1-1-billion-in-accelorator-recall-lawsuit/feed/ 0 http://www.satisfactionsecrets.com/customer-satisfaction/warning-what-your-front-line-staff-know-and-you-dont/ http://www.satisfactionsecrets.com/customer-satisfaction/warning-what-your-front-line-staff-know-and-you-dont/#comments Sun, 23 Dec 2012 16:59:43 +0000 Adele Berenstein http://www.satisfactionsecrets.com/?p=6904 http://www.satisfactionsecrets.com/customer-satisfaction/warning-what-your-front-line-staff-know-and-you-dont/feed/ 2 http://www.satisfactionsecrets.com/customer-satisfaction/does-a-closed-complaint-indicate-a-satisfied-customer-a-honda-story/ http://www.satisfactionsecrets.com/customer-satisfaction/does-a-closed-complaint-indicate-a-satisfied-customer-a-honda-story/#comments Mon, 29 Oct 2012 13:00:19 +0000 Adele Berenstein http://www.satisfactionsecrets.com/?p=6869 http://www.satisfactionsecrets.com/customer-satisfaction/does-a-closed-complaint-indicate-a-satisfied-customer-a-honda-story/feed/ 2 http://www.satisfactionsecrets.com/customer-satisfaction/how-to-render-customer-service-impotent-an-air-canada-story/ http://www.satisfactionsecrets.com/customer-satisfaction/how-to-render-customer-service-impotent-an-air-canada-story/#comments Fri, 26 Oct 2012 13:00:18 +0000 Adele Berenstein http://www.satisfactionsecrets.com/?p=6838 http://www.satisfactionsecrets.com/customer-satisfaction/how-to-render-customer-service-impotent-an-air-canada-story/feed/ 0 http://www.satisfactionsecrets.com/customer-satisfaction/10-key-findings-about-customer-service-in-amex-global-study/ http://www.satisfactionsecrets.com/customer-satisfaction/10-key-findings-about-customer-service-in-amex-global-study/#comments Thu, 04 Oct 2012 13:00:02 +0000 Adele Berenstein http://www.satisfactionsecrets.com/?p=6818 http://www.satisfactionsecrets.com/customer-satisfaction/10-key-findings-about-customer-service-in-amex-global-study/feed/ 3