http://www.cvpcorp.com/blog Innovative solutions to your unique business and IT challenges Wed, 08 Feb 2012 21:51:21 +0000 en hourly 1 http://wordpress.org/?v=3.2.1 http://www.cvpcorp.com/blog/2012/01/24/analysis-before-technology-improving-the-contact-center/ http://www.cvpcorp.com/blog/2012/01/24/analysis-before-technology-improving-the-contact-center/#comments Tue, 24 Jan 2012 15:50:17 +0000 Administrator http://www.cvpcorp.com/blog/?p=447 http://www.cvpcorp.com/blog/2012/01/24/analysis-before-technology-improving-the-contact-center/feed/ 0 http://www.cvpcorp.com/blog/2012/01/12/when-pmos-dont-work/ http://www.cvpcorp.com/blog/2012/01/12/when-pmos-dont-work/#comments Thu, 12 Jan 2012 18:38:50 +0000 Administrator http://www.cvpcorp.com/blog/?p=439 http://www.cvpcorp.com/blog/2012/01/12/when-pmos-dont-work/feed/ 0 http://www.cvpcorp.com/blog/2011/12/08/the-sexy-side-of-quality/ http://www.cvpcorp.com/blog/2011/12/08/the-sexy-side-of-quality/#comments Thu, 08 Dec 2011 21:46:45 +0000 Administrator http://www.cvpcorp.com/blog/?p=427 http://www.cvpcorp.com/blog/2011/12/08/the-sexy-side-of-quality/feed/ 0 http://www.cvpcorp.com/blog/2011/10/06/we%e2%80%99re-not-responsible-are-we/ http://www.cvpcorp.com/blog/2011/10/06/we%e2%80%99re-not-responsible-are-we/#comments Thu, 06 Oct 2011 19:00:53 +0000 Administrator http://www.cvpcorp.com/blog/?p=410 Third-Party Information Risk is Your Risk The Challenge Government agencies, commercial enterprises, or not-for-profit companies, are responsible for managing the risks to their stakeholders and customers. It doesn’t matter if the risks are incurred from COTS software, vendor-provided services, or out-sourced business processes. From the standpoint of the stakeholders and regulators, the principal organization owns the responsibility. Given the potential cost of doing nothing, how does a principal organization answer the following questions? • What is the sensitivity / criticality of the information accessed, processed, stored, transmitted, or otherwise “touched” by our vendors and partners? • Exactly where is the information and what is each vendor doing to it? • What are the impacts to our stakeholders if the confidentiality, integrity, availability, or accountability of the information is compromised? • We’ve got hundreds of vendors – how can we establish risk assurance? Read More...]]> http://www.cvpcorp.com/blog/2011/10/06/we%e2%80%99re-not-responsible-are-we/feed/ 0 http://www.cvpcorp.com/blog/2011/04/25/retail-related-apps-still-coming/ http://www.cvpcorp.com/blog/2011/04/25/retail-related-apps-still-coming/#comments Mon, 25 Apr 2011 21:17:31 +0000 Administrator http://www.cvpcorp.com/blog/?p=394 http://www.cvpcorp.com/blog/2011/04/25/retail-related-apps-still-coming/feed/ 0 http://www.cvpcorp.com/blog/2011/04/04/security-in-the-cloud/ http://www.cvpcorp.com/blog/2011/04/04/security-in-the-cloud/#comments Mon, 04 Apr 2011 21:14:44 +0000 Administrator http://www.cvpcorp.com/blog/?p=390 http://www.cvpcorp.com/blog/2011/04/04/security-in-the-cloud/feed/ 0 http://www.cvpcorp.com/blog/2011/03/14/multi-channel-strategy-design-development-and-deployment/ http://www.cvpcorp.com/blog/2011/03/14/multi-channel-strategy-design-development-and-deployment/#comments Mon, 14 Mar 2011 21:11:06 +0000 Administrator http://www.cvpcorp.com/blog/?p=385 http://www.cvpcorp.com/blog/2011/03/14/multi-channel-strategy-design-development-and-deployment/feed/ 0 http://www.cvpcorp.com/blog/2011/02/08/mixed-messages-on-user-generated-content/ http://www.cvpcorp.com/blog/2011/02/08/mixed-messages-on-user-generated-content/#comments Tue, 08 Feb 2011 21:05:35 +0000 Administrator http://www.cvpcorp.com/blog/?p=377 http://www.cvpcorp.com/blog/2011/02/08/mixed-messages-on-user-generated-content/feed/ 0 http://www.cvpcorp.com/blog/2011/01/17/calibration-%e2%80%93-the-missing-link-to-quality/ http://www.cvpcorp.com/blog/2011/01/17/calibration-%e2%80%93-the-missing-link-to-quality/#comments Mon, 17 Jan 2011 10:28:06 +0000 Administrator http://cvpcorp.com/blog/?p=296 http://www.cvpcorp.com/blog/2011/01/17/calibration-%e2%80%93-the-missing-link-to-quality/feed/ 1 http://www.cvpcorp.com/blog/2010/11/19/coverage-of-warrior-gateway-and-our-speech-at-the-marklogic-conference/ http://www.cvpcorp.com/blog/2010/11/19/coverage-of-warrior-gateway-and-our-speech-at-the-marklogic-conference/#comments Fri, 19 Nov 2010 20:38:38 +0000 Administrator http://www.cvpcorp.com/blog/?p=371 http://www.cvpcorp.com/blog/2010/11/19/coverage-of-warrior-gateway-and-our-speech-at-the-marklogic-conference/feed/ 0