D-share

Windows 7 - IT Essentials: PC Hardware and Software (Version 4.1)

2011-06-04T07:24:00.000+07:00

1
Which Windows 7 feature allows you to view the contents of the desktop by moving the mouse to the right edge of the taskbar?

Aero Peek

2
A PC that is running the Windows 7 operating system has slowed down over a period of time and now takes a long time to launch applications and open various documents. What can be done to remedy the problem?

Run Disk Defragmenter.

3
A technician has determined that a cache overflow problem is having an impact on the performance of a Windows 7 computer. How could the technician correct this problem?

Change the environment variables stored at C:\Documents and Settings\%USERPROFILE%\Local Settings\Temp.

4
How is the Microsoft Assessment and Planning toolkit software used in the upgrade to Windows 7?

It is used to assess existing computers to determine whether they can be migrated to Windows 7.

5
Which Windows 7 feature would an administrator use to configure a client computer to perform a CHKDSK procedure at 3:00 AM each day?

Task Scheduler

6
In which folder are application files for 32-bit programs typically located on a computer that is running a 64-bit edition of Windows 7?

C:\Program Files (x86)

7
Which feature of Windows 7 allows easy access to common tasks specific to a connected device, such as synching or checking for updates?

Device Stage

8
A user downloads and uses the Windows 7 Upgrade Advisor to generate a report on a PC that is being considered for an operating system upgrade. What information would the report contain?

recommended changes to hardware

9
After a computer is powered on, Windows 7 fails to start. What initial procedure would a technician use to deal with this failure?

Boot from a Windows 7 installation media and access the System Restore utility.

10
A technician is planning an operating system upgrade for a user system that is currently running Windows Vista. Because the BitLocker feature embedded in the Windows Vista OS is required, there is a request that this feature be available when the new operating system is installed. Which version or versions of Windows 7 would support this feature?

Windows 7 Ultimate

11
Which operating systems can be upgraded to Windows 7?

Windows Vista

12
A technician is configuring a kiosk PC in the office lobby for customer use. This kiosk needs to be able to display information in English, French, and Spanish. The technician has decided to use Multilingual User Interface packs with Windows 7 to provide the capability of switching easily between languages. What is the minimum version of Windows 7 the technician can use to support this feature?

Windows 7 Ultimate

13
Which statement about Windows 7 is correct?

Windows 7 Home Premium cannot be joined to a domain.

14
A technician wants to deploy Windows 7 to 120 computers in an enterprise. The technician wants to use the least amount of administrative overhead in making sure that all of the computers are able to be upgraded successfully. What should the technician do to accomplish this?

Use the Microsoft Assessment and Planning Toolkit.

15
A user notices that the Windows 7 UAC appears too often after upgrading the computer to Windows 7. What can the user do to correct this problem?

Lower the UAC setting in the Change User Account Control settings dialog box of the User Accounts control.

16
A technician is trying to configure offline files and folders for a Windows 7 Home Premium desktop machine, but cannot get the feature to work. What is the most likely cause of the problem?

Windows 7 Home Premium does not support offline files and folders.

17
A technician wants to allow users to backup and restore all the files on their computers, but does not want the users to be able to make changes to the system. How should the technician give users this functionality?

Make the users members of a group called Backup Operators.

18
A technician has created a partition in preparation for a Windows 7 network installation on a PC. What additional step is required to allow the PC to connect to the file server to complete the installation?

The technician must make the partition bootable and include a network client on the local PC.

19
After using a Windows 7 installation DVD to upgrade a PC from Windows Vista to Windows 7, a user finds that the DVD drive is no longer recognized. What is the probable cause of the problem?

A registry error prevents Windows 7 from recognizing the DVD drive.

20
Which statement about Windows 7 is correct?

Windows 7 Starter is only available for netbook computers.

21
A technician wishes to restart the print spooler on a Windows 7 client computer. Which Task Manager tab would provide support for this action?

Services

22
A user on a Windows 7 Home Premium computer reports that the Aero theme does not work. What action could the technician take to resolve this issue?

Replace the graphics card with one that meets the minimum hardware requirements for Windows 7.

23
Which two options correctly list the amount of hard drive space that is required for a Windows 7 Professional installation on 32-bit and 64-bit systems? (Choose two.)

20 GB of hard drive space for the 64-bit version.
16 GB of hard drive space for the 32-bit version.

24
A user notices that some of the programs that are installed before upgrading to Windows 7 no longer function properly. What can the user do to fix this problem?

Reinstall the programs in Compatibility Mode.

25
A new Windows 7 user has used the Shake feature to effectively control the desktop. After moving to another system which also employs Windows 7, the user notices that the Shake feature does not work. What could be a possible problem?

The computer is using Windows 7 Starter edition.

26
How should a hard drive be partitioned to support a Windows 7 installation over a network?

A FAT32 partition of at least 5 GB must be created.

27
A user is trying to run a program in Windows 7, but keeps getting an error message that states that the program must be run with elevated privileges. What should the user do to allow this program to run properly without having an impact on the security of other programs?

From the Compatibility tab of the Properties of the program, select Run This Program as an Administrator.

28
A Windows 7 operating system fails to boot when the system is powered on. The technician suspects that the operating system has been attacked by a virus that rendered the system inoperable. What measure could be taken to restore system functionality?

Use a system image that was created prior to the failure to restore the system.

29
What does %USERPROFILE% represent in the path C:\Users\%USERPROFILE%\AppData\Local\Temp?

an environment variable that is set by the operating system

30
A user decides to install the Windows 7 operating system on the hard drive of a PC using the default settings. The user creates a single partition using the entire space on the hard drive. What file system will the partition be formatted with during the install?

NTFS

31
A Windows 7 computer backup that is scheduled for a specific date and time fails to start. What could be done to address this problem?

Choose System Restore from the Systems Recovery Options and set the scheduler time.

32
A network technician is deploying Windows 7 and has been asked to ensure that all machines can join the domain, use jump lists, have location aware printing, and use BitLocker to secure data. What is the minimum version of Windows 7 that the technician can deploy to meet all these requirements?

Windows 7 Ultimate

Chapter 16 Exam - IT Essentials: PC Hardware and Software (Version 4.1)

2011-06-04T06:56:00.000+07:00

1
Why should the default username and password be changed as soon as an access point is powered on and accessed?

The change provides a minimum level of security to the access point.

2
Which important feature is offered by the USB standard?

It can supply power from the computer to devices.

3
After logging into a computer, a user is unable to access the CIW folder. Access to this folder is necessary to complete an assignment. Which two actions can the administrator take to provide the user access to the folder? (Choose two.)

Give the person rights to the CIW folder.
Add the user to a group that has the rights to the CIW folder.

4
Which physical security technology uses an embedded integrated circuit chip to store data safely and is commonly used in secure ID badges?

smart card

5
Which data security technology takes the form of an object which must be close to a computer before the user can successfully submit a username and password?

security key fob

6
What are two interrelated aspects that would be involved in the physical security of an organization? (Choose two.)

infrastructure
type of Layer 2 devices that are used within the network

7
A customer has a web server for a small business. The business uses both wired and wireless networking. A Linksys WRT300N wireless router provides wireless and wired connectivity. What firewall option may be enabled in order for customers to gain access to the web server from their remote locations?

port forwarding

8
What are two features of Windows Vista Backup? (Choose two.)

The backup files can be saved to another connected computer or server.
The backup files have an extension of .bkf and a maximum uncompressed file size of 200 MB.

9
Windows XP should be updated on a regular basis. In which situation should automatic updates be disabled?

Users accessing the network using a dial-up connection need to control when the updates are downloaded and installed.

10
What is a feature of the firewall capability when Windows Vista is the operating system?

The firewall can be managed manually by permitting or allowing specific ports.

11
A user reports that the antivirus software on a computer is always turned off when the computer is restarted, despite being reactivated each time the computer starts up. Further investigation by the technician shows that the Internet browser also displays an incorrect homepage. What is the probable cause of these problems?

The computer has been infected with spyware.

12
Which two factors should management consider when developing a security policy? (Choose two.)

expense of the security protection
the costs that are associated with data loss

13
After a technician collects information from the computer, which two sources can provide the technician with possible solutions for various types of network-related problems? (Choose two.)

the manufacturer FAQ for network devices
technical websites

14
Which two hashing algorithms are used to ensure that messages are unaltered during transmission? (Choose two.)

15
Which two advantages are attributed to a hardware firewall when compared to a software firewall? (Choose two.)

It does not impact the processing performance of the equipment it protects.
It is designed to protect more than one computer.

16
Which issue should be addressed in the detailed information that is provided by a local security policy?

the types of intrusions that are covered by the policy

17
Why would security application software be implemented on a network?

to protect the operating system

18
Which Windows XP command initiates a backup from the command line?

ntbackup

19
A network administrator is trying to change the account name of a user but cannot make the changes. What could be a possible cause?

The administrator does not have the correct permissions to make the change.

20
What can a homeowner who has a wireless router do to hide the wireless router signal from the surrounding neighbors?

Disable SSID broadcast.

Chapter 15 Exam - IT Essentials: PC Hardware and Software (Version 4.1)

2011-06-04T06:43:00.000+07:00

1
Students on the college network need to be able to view folder names and data in files stored on the Windows-based file server, but should never be allowed to add or save information on the server. Occasionally, the students also need to run media programs to watch videos stored on the server. Which permission should the network technician assign to the students accessing the file server?

read

2
When planning the network in a new building, the technician notes that the company requires cabling that can extend up to 295 ft (90 m) with enhanced bandwidth support at an affordable price. Which cable type will the technician pick if he chooses the most common type of cabling used on networks?

Cat5e

3
Which two protocols are used to receive e-mail? (Choose two.)

IMAP
POP3

4
A new employee needs to transfer files to the corporate FTP server. However, the employee is unable to log in to the FTP server. What is the most likely cause of the problem?

The employee is using an incorrect username or password.

5
A user is receiving e-mail on a regular basis from a particular person. A problem occurs when the e-mail from this same person contains an attachment. What is one solution?

Ask the IT department to permit port 25 through the firewall.

6
Which statement is true about network maintenance?

If a network device is making an unusual sound, the device should be turned off immediately.

7
Which three ports are used by SMTP, POP, and IMAP? (Choose three.)

8
Which action should a user take to ensure that personal information that is entered into a website form is not retained on the computer?

Delete the temporary Internet files.

9
A technician has been asked to install a second optical drive in a computer. The technician will need to configure the drive as slave. How can the technician accomplish this desired configuration?

Use jumpers on the motherboard to configure the drive as slave.

10
ABC Computer Company is in the process of planning a network for a new client. A network technician has been asked to perform a physical inspection of the facilities to determine the flow of data and protocols required by the client. What is this inspection called?

site survey

11
What are two ways to assign an IP address to a wireless NIC? (Choose two.)

Assign a static address.
Use DHCP.

12
A technician is working on a workstation that has an IP address of 169.254.25.35. The technician found that the computer cannot connect to the Internet and the network cable to the computer had been disconnected. Which command can a technician use to get a new IP address once the cable is reconnected?

ipconfig /renew

13
Which protocol provides secure transport of data from the company web server to remote users?

HTTPS

14
Which two hazards exist when working with fiber optic cabling? (Choose two.)

chemicals
glass splinters

15
The network technician is researching the best way to connect the branch offices to the main office. What are three main considerations that the technician should remember when choosing an Internet connection? (Choose three.)

availability
reliability
speed

16
A company purchases several wireless NICs at a great price. After installing the NICs, they find that the user cannot connect to the 2.4 GHz wireless network. What is a likely cause of the problem?

The NICs are designed for the 802.11a standard.

17
A technician is troubleshooting a networked computer. The technician has gathered as much information as possible from the user and now needs to verify obvious issues. Which two actions should the technician perform? (Choose two.)

Verify the computer IP information.
Check activity on the routers.

18
A user is reporting intermittent loss of connectivity to the network. No other users have reported similar issues. What preventive maintenance task would likely identify the problem?

Check for a damaged network cable at the user workstation.

19
In Internet Explorer, after choosing Tools and then Internet Options, which tab would a user select to set the browser to prompt before downloading potentially unsafe content?

Security

20
A technician is concerned that a wireless router is missing current security features. What action could be taken to address this issue?

Check for an updated firmware version.

Chapter 14 Exam - IT Essentials: PC Hardware and Software (Version 4.1)

2011-06-04T06:41:00.000+07:00

1
Which two items can help extend the life of an inkjet printer? (Choose two.)

type of ink
paper type

2
Which two scanner options are used to improve document or image scans? (Choose two.)

resolution changes
output file format

3
Which two methods are often used to connect a lower-cost printer to a Windows XP network? (Choose two.)

Use a separate print server.
Connect to a networked computer and share the printer.

4
A technician is trying to allow user access to a printer on a small network. Which solution is the lowest in cost?

computer-shared printer

5
Which type of printing option should be implemented to allow a user to change settings for each document sent to the printer?

per-document

6
A technician needs to set up multiple printers in an office so that multiple users can access the printers without using the resources of any client computers. What is the best solution to meet these needs?

a dedicated PC print server

7
Which two printer components can retain high voltages even after the printer has been unplugged? (Choose two.)

corona wire
transfer roller

8
For a user or technician performing maintenance on a dot matrix printer, what potential safety hazard does a print head present?

cuts from sharp blades

9
Which type of port is used for low-speed dot matrix printers?

Serial

10
Which path will allow a user to add a printer in Windows XP?

Start > Control Panel > Printers and Faxes > Add a Printer

11
What can a technician do to reduce the time a user must wait when large print jobs are sent to the printer?

Add more RAM to the printer.

12
A technician has completed the routine maintenance service for all the printers in the accounting department. Which action helps ensure that the next routine maintenance service is performed at the correct time?

Reset the counters.

13
What two solutions would fix the problem that occurs when every page that is printed by a laser printer produces lines or streaks? (Choose two.)

Replace the drum.
Use the cleaning utility to clean the cartridge nozzles.

14
Users from the art department are complaining that the inkjet printer is producing spotty and streaked printouts. What can be recommended to resolve this problem?

Clean the print head by running the cleaning utility.

15
A technician is installing network printer software and drivers on a Windows Vista computer. At the Select a Printer stage the technician wants to install a printer that is not listed. Which two methods are available to identify and select the required printer? (Choose two.)

name
IP address

16
Which two scanning settings can significantly affect the size of the image file? (Choose two.)

resolution
output file format

17
Users working in humid environments notice that documents printed by a laser printer are of poor quality. It is discovered that the printer is unable to attach toner to the paper. What is the most likely cause of the problem?

The paper absorbed moisture from the air and is damp.

18
Which Windows component allows the Windows operating system to output graphics to a computer screen or print device?

19
Which printer component can be upgraded to improve the buffering capabilities of the printer?

memory

20
A technician is installing a new inkjet printer. The printer has successfully printed test pages. Which task also verifies the functionality of an inkjet printer after installing the printer driver?

using different types of paper trays for special paper sizes

Chapter 13 Exam - IT Essentials: PC Hardware and Software (Version 4.1)

2011-06-04T06:24:00.000+07:00

1
Which attribute of a solid state drive would be an advantage when being used in a laptop?

Solid state drives have a higher storage capacity than a regular drive.

2
Which maintenance task can be performed to speed up file access on a laptop?

disk defragmentation

3
Which two sources can be used to determine the amount of currently installed RAM on a computer? (Choose two.)

POST screen
System Properties dialog box

4
Which IEEE specification defines the FireWire standard?

1394

5
Which statement is true about version control of files that are transferred between a Windows laptop and a Windows desktop PC?

Windows does not allow files with the same name to exist in the same folder.

6
Which laptop component is typically considered a CRU?

7
Which IEEE specification defines WPAN technology?

802.15.1

8
Some keys on a laptop work intermittently. They sometimes type the letter and sometimes do not. What should a technician do to fix this problem?

Clean the keyboard.

9
Which three standard procedures must always be included in a preventive maintenance schedule? (Choose three.)

physical cleaning
hard drive maintenance
software updates

10
A laptop fails to start after a new hard drive has been installed. What are two possible causes of this problem? (Choose two.)

The hard drive was not hot swappable.
The BIOS does not recognize the new hard drive.

11
Which two types of batteries should be completely discharged and then fully recharged to remove the charge memory? (Choose two.)

Ni-Cad
NiMH

12
A laptop that previously worked now fails to boot. The cursor fails to appear on the screen. When a bootable DVD is inserted, the system still fails to boot even though it is set to boot from CD/DVD. The fan turns, so power is applied and the power light is on. The technician installs the hard drive in another laptop and it works there. What is the probable cause of the problem?

The CD/DVD drive has failed.

13
What are two steps a technician should take before repairing a laptop? (Choose two.)

Backup all data stored on the laptop.
Check the warranty to see if repairs must be done by an authorized service center.

14
A customer is unable to use a laptop on battery power for more than 30 minutes. What would a technician suggest to this customer?

Replace the laptop battery.

15
Which Windows Vista tool is accurately described?

Disk Defragmenter is meant to be used when a computer has files that are modified, added, or deleted often.

16
Why should care be taken when charging and handling a laptop battery?

Laptop batteries can explode if mishandled or improperly charged.

17

Refer to the exhibit. Which type of connection is being established between the PDA and the infrared keyboard?

line-of-sight

18
A technician is trying to repair a laptop where the images on the display can only be seen when looking at the screen from an angle. What needs to be done to fix the problem?

Replace the LCD backlight.

19
Which acronym describes a laptop part that can be replaced by a customer?

20
Which type of encryption key should be enabled on WPA-compliant devices?

128-bit

Chapter 12 Exam - IT Essentials: PC Hardware and Software (Version 4.1)

2011-06-04T05:56:00.000+07:00

1
A technician notices that a PC that is running Windows XP locks up without any error messages. What is a probable cause of the problem?

The computer is overheating.

2
What is the minimum amount of RAM that is required to install Mac OS X on an Intel-based Apple computer?

256 MB

3
In Windows XP which file determines the prompt that a user sees during the boot process when multiple operating systems are present?

BOOT.INI

4
Which information is backed up when a restore point is created?

system and Registry information only

5
Which protocol automates assignment of IP addresses?

DHCP

6
What is the default location for system files in all versions of 32-bit Windows Vista?

the Windows\Csc subfolder

7
What information is contained in restore points in Windows XP?

deleted files

8
Which two locations are commonly used in Windows for temporary files? (Choose two.)

C:\temp
C:\Windows\temp

9
Which two pieces of information are required when configuring Automatic Updates for Windows XP? (Choose two.)

day
time

10
A technician is having trouble repairing a difficult Windows XP problem. The usual quick-fix solutions did not work and there are no obvious clues found in either Device Manager or Event Viewer. What two actions should the technician try next? (Choose two.)

Check any manuals relating to the hardware and software.
Check the Internet for possible solutions.

11
A video-file editor defragments the hard drive on his computer every month to ensure continuing optimal performance. How can the editor ensure that the defragmentation occurs every month?

Add Defrag to Scheduled Tasks in System Tools.

12
What is the purpose of the chkdsk /f command?

It checks a hard drive for errors and fixes them if possible.

13
Which protocol is used to resolve URLs to IP addresses?

14
What is a feature that Internet browsers provide to improve performance when accessing recently visited websites?

caching recently accessed pages

15
A technician boots a Windows XP computer that has an incorrect driver loaded for the video adapter card. How can the technician revert to a previous driver?

Select the video adapter card in Device Manager, select the Driver tab, and click Roll back driver from Properties.

16
What is the issue if the status of a hard disk drive shows as "Not Initialized" in the Disk Management utility?

The drive does not contain a valid signature.

17
A new graphics card is installed in a computer. When the computer is powered on, the default drivers are loaded but some of the applications do not work properly. What should the user do to improve the graphics card performance?

Check the website of the manufacturer for the latest drivers.

18
Which two operating systems can be upgraded to Windows XP Home? (Choose two.)

Windows 98
Windows NT workstation

19
A technician notices that a program that is listed in the registry is not found on a PC that is running Windows XP. What is a possible solution to the problem?

Run chkdsk /F /R from the command prompt.

20
Which command-line utility can be used to schedule a backup of a Windows XP workstation?

Chapter 11 Exam - IT Essentials: PC Hardware and Software (Version 4.1)

2011-06-04T05:36:00.000+07:00

1
What is the recommended procedure for cleaning a computer fan assembly?

Hold the fan blades in place and clean them with compressed air.

2
Which two ports are used to connect external media readers to a computer? (Choose two.)

FireWire
USB

3
When a technician is servicing a laser printer, which two dangers need to be avoided? (Choose two.)

burns
electrical shock

4
How should a floppy disk drive be cleaned?

Use a drive cleaning kit.

5
What manufacturing process makes a multicore processor operate faster than a single-core processor on the same motherboard?

The multicore processors are designed with multiple processors integrated into the same circuit.

6
While performing routine maintenance, a user notices that the desk area around the computer is cluttered and dusty. After cleaning the desk area, what action should the user take to clean the computer?

Remove all dust and debris from the computer using a can of compressed air.

7
Why should you use an antistatic mat when working on the internal components of a computer?

reduce the chance of computer components being damaged by ESD

8
A customer is interested in video editing and has purchased a FireWire hard drive for storage of videos. However, no FireWire ports are available on the motherboard. What type of adapter will the customer be interested in obtaining?

9
A technician is concerned that a computer is overheating. The computer reboots without warning. What can the technician do to improve the circulation of air through the computer?

Add one or more case fans.

10
Under which circumstance would the use of an antistatic wrist strap be discouraged?

when working with high voltage circuits

11
What is the recommended way to clean an optical drive?

Use compressed air and lint-free cotton swabs.

12
You are monitoring a new technician installing a device driver on a Windows-based PC. The technician asks why the company requires the use of signed drivers. What would be the best response to give?

A signed driver has passed Microsoft's quality lab test and prevents a system from being compromised.

13
A technician has determined that a computer is failing to boot because of a power supply that is not supplying power to the hard drives. What is the correct course of action?

No attempt should be made to repair the power supply. The power supply should be replaced with a power supply of equal or greater wattage.

14
Which type of hard drive cable connects drives in a daisy chain series and requires manual termination at each end of the daisy chain to prevent data corruption?

SCSI

15
Why should a technician avoid using magnetized tools when repairing a computer?

They can generate ESD that can affect the CPU.

16
A technician needs to retrieve a DVD from an optical drive that is jammed and fails to open. What is the best method the technician could use to retrieve the DVD?

Insert a pin in the small hole next to the eject button.

17
When a computer boots, the hard disk is not recognized. What are two possible causes of the problem? (Choose two.)

The power cable is not attached properly to the drive.
The data cable is loose or disconnected.

18
What is a critical step when installing a second PATA hard drive in a computer?

Ensure that pin one of the PATA data cable is correctly aligned with the connector.

19
Which method of disk writing does RAID 5 use?

parity

20
A technician begins gathering data from a customer by asking open-ended questions. Which question is a proper open-ended question?

What happens when the PC is powered on?

Chapter 10 Exam - IT Essentials: PC Hardware and Software (Version 4.1)

2011-06-04T05:15:00.000+07:00

1
Which issue is an example of an exception to an SLA that should be escalated to a manager?

A customer wants two new computers added to the existing SLA without additional cost.

2
Why is good communication a critical part of successfully troubleshooting customer problems?

It helps technicians learn important details from the customer.

3
What is the primary responsibility of a level-one helpdesk technician?

to gather pertinent customer information

4
What is the recommended way to place customers on hold?

Ask and wait for permission before placing customers on hold.

5
Which statement is true about the role of stress when troubleshooting customer computer problems?

Reducing stress helps customers provide more useful information.

6
Which three pieces of information should be given to the next technician when transferring a customer? (Choose three.)

your name
ticket number
customer name

7
While servicing a computer, a technician notices that a document labeled "confidential" is open on the computer. What should the technician do?

Step away from the computer and ask the user to close the document.

8
A technician works on a customer computer at the customer site after answering a support call. Which two items should the technician regard as being the property of the customer? (Choose two.)

customer e-mails
hard copies of files on the customer desk

9
What are two examples of situations where a helpdesk call should be escalated to a level-two technician? (Choose two.)

The computer case must be opened.
The problem cannot be resolved in less than ten minutes.

10
A customer calls to complain that another technician was rude to them. In the past, the technician has received many complaints about rudeness regarding this coworker. How should the technician handle this complaint?

Listen to the complaint, apologize for the incident, and then offer to help the customer.

11
A computer technician wants to make sure that a customer, who had been experiencing a problem with a hard drive, is satisfied that the problem has been resolved. Which of these rules would help accomplish this desire?

Follow up with the customer to verify that the problem has been resolved.

12
For a computer technician, what is the first step in resolving a customer problem?

speaking directly with the customer

13
While a technician is listening to a lengthy explanation of a problem, the technician identifies the solution to the problem. How should the technician proceed?

Wait until the customer has finished speaking, and then explain the possible solution.

14
Which task would be the responsibility of a level-two technician?

resolving computer problems that are limited to software errors

15
Which two techniques should be used when dealing with an inexperienced customer? (Choose two.)

Use simple step-by-step instructions.
Speak in plain terms.

16
Which three relaxing techniques can help relieve the stress caused from helping customers in a call center? (Choose three.)

Go for a quick walk.
Listen to soothing sounds.
Practice relaxed breathing.

17
Where would legal details be found that describe proper handling of information for a specific customer?

18
Which two actions are examples of good netiquette? (Choose two.)

Check grammar and spelling before sending e-mail.
Use mixed case in e-mail instead of all upper case or all lower case.

19
Which common feature of helpdesk software allows a technician to control a customer computer from a call center desk?

remote diagnostics utility

20
What are two examples of technician interactions with a customer that are considered to be either unethical or illegal? (Choose two.)

sending chain letters
sending anonymous e-mails

Alamat Templates Blog

2011-01-22T13:00:00.000+07:00

Free Blogger Templates (Blogspot)
1.www.btemplates.com
2.www.bloggerbuster.com
3.http://blogtemplate4u.com/
4.www.freeblogger-templates.blogspot.com
5.www.blogger-templates.blogspot.com
6.www.finalsense.com
7.www.ourblogtemplates.com
8.www.bloggerstyles.com
9.www.eblogtemplates.com
10.www.blogspottemplate.com

Free WordPress Templates
1. www.prowordpressthemes.com
2. www.wordpresstemplates.com
3. wordpresstemplates.name
4. www.skinpress.com
5. www.wordpress.org
6. www.topwpthemes.com
7. www.blogohblog.com
8. www.templatesbrowser.com
9. www.wpskins.org
10. www.freewordpresstheme.info
Premium WordPress Templates
1. www.wordpressthemesmarket.com
2. www.wpcandy.com
3. www.web20-templates.com
5. www.wpremix.com
6. www.ithemes.com
7. www.wp-magazine.com
8. www.studiopress.com
9. www.wp-vybe.com
10. www.premiumwp.com

Bonus Daftar Template Blog..^_^
1. http://www.eblogtemplates.com/
2. http://www.jackbook.com/
3. http://www.indosmart.blogspot.com/search/label/template
4. http://www.magznetwork.com/
5. http://www.freetemplate.widarto.net
6. www.simplebits.com

Cisco Router

2011-01-04T08:45:00.000+07:00

1. Definisi Router

Router adalah sebuah device yang berfungsi untuk meneruskan paket-paket dari sebuah network ke network yang lainnya (baik LAN ke LAN atau LAN ke WAN) sehingga host-host yang ada pada sebuah network bisa berkomunikasi dengan host-host yang ada pada network yang lain. Router menghubungkan network-network tersebut pada network layer dari model OSI, sehingga secara teknis Router adalah Layer 3 Gateway. 1 Router bisa berupa sebuah device yang dirancang khusus untuk berfungsi sebagai router (dedicated router), atau bisa juga berupa sebuah PC yang difungsikan sebagai router. Dalam tulisan ini, saya hanya akan menulis tentang Cisco Router, yaitu sebuah dedicated router yang dibuat oleh Vendor bernama Cisco . Oleh karena itu, setiap kata Router dalam tulisan berikutnya akan diartikan sebagai Cisco Router.

2. Network Interface

Network Interface adalah sebuah Interface yang berfungsi untuk menyambungkan
sebuah host ke network. Network Interface adalah perangkat keras yang bekerja pada
layer 1 dari Model OSI. Network Interface dibutuhkan oleh Router untuk
menghubungkan Router dengan sebuah LAN atau WAN. Karena Router bertugas
menyambungkan network-network, sebuah router harus mempunyai minimal 2 network
interface. Dengan konfigurasi minimal ini, router tersebut bisa menghubungkan 2
network, karena masing-masing network membutuhkan satu network interface yang
terhubung ke Router.

4. Mengkonfigurasi Router

Router tidak mempunyai layar monitor untuk berinteraksi dengan network administrator, oleh karena itu, kita membutuhkan sebuah PC untuk men-setup sebuah router. PC tersebut harus disambungkan ke router tersebut dengan salah satu dari cara berikut:
• melalui console port
• melalui Network

4.1. Men-konfigurasi Router melalui Port Console

Console port adalah sebuah port pada router yang disediakan untuk menghubungkan router tersebut pada “dunia luar”. Sebuah kabel Roll Over dibutuhkan untuk menghubungkan serial interface pada PC dan Console port pada router tersebut. Setelah Router terhubung dengan PC, Router dapat dikonfigurasi dengan menjalankan applikasi HyperTerminal dari PC. 2

4.2. Men-konfigurasi Router melalui Network

Dengan cara ini, Router dapat dikonfigurasi dengan PC yang terhubung dengan Router melalui network. Cara ini hanya bisa digunakan untuk melihat konfigurasi dan memodifikasi konfigurasi pada router. Mengapa ? Karena sebuah router hanya akan terhubung ke network jika Network Interface-nya sudah terkonfigurasi dengan benar. Disisi lain, cara ini juga mempunyai kelebihan. Dengan cara ini, network administrator lebih leluasa menempatkan PC-nya untuk memodifikasi konfigurasi router. Network administrator bisa menempatkan PC-nya di mana saja, asalkan PC tersebut bisa terhubung ke Router melalui jaringan. Dengan cara ini, Network administrator membutuhkan applikasi telnet untuk mengkonfigurasi Router tersebut. Berikut adalah langkah-langkah menggunakan telnet pada PC dengan Sistem Operasi Windows:

• Jalankan command prompt (atau MS DOS prompt pada Windows 9x)

• Ketik perintah berikut pada command prompt:
     C:\> telnet IP-address-Router
     Contoh:
     C:\> telnet 172.16.148.1

4.3 Inisialisasi Konfigurasi Router

Konfigurasi Router disimpan pada sebuah memory spesial pada router yang disebut nonvolatile random-access memory (NVRAM). Jika tidak ada konfigurasi yang tersimpan pada NVRAM, maka system operasi pada Router akan menjalankan sebuah routine yang akan memberikan pertanyaan-pertanyaan yang jawabannya akan digunakan untuk mengkonfigurasi router tersebut. Routine ini dalam kosakata indows dikenal dengan nama Wizard. Namun pada Router Cisco, routine ini disebut dengan nama system configuration dialog atau setup dialog.
Setup Dialog ini hanya dirancang untuk membuat konfigurasi minimal, karena tujuan utama dari mode setup ini hanyalah untuk membuat konfigurasi secara cepat dan mudah. Untuk konfigurasi yang komplex, network administrator harus melakukannya secara manual.
Setup Dialog bisa juga dipanggil walaupun NVRAM sudah berisi konfigurasi. Administrator cukup mengetik command setup pada CLI (Command Line Interface)
dan Setup Dialog akan dieksekusi.
Berikut adalah contoh pemanggilan Setup Dialog dari CLI.

4.4 Tingkat akses perintah

Untuk tujuan keamaan, perintah-perintah yang bisa dijalankan dari CLI dibagi menjadi 2 tingkat akses, yaitu:
• User Mode
• Privileged Mode
User Mode ditujukan untuk melihat status router. Perintah-perintah yang diizinkan pada mode ini tidak bisa mengubah konfigurasi router, sehingga mode ini lebih aman ketika seorang network administrator hanya ingin melihat status router dan tidak ingin
mengubah konfigurasi.
Privileged Mode mempunyai tingkat akses yang lebih tinggi. Dengan mode ini, network administrator bisa mengubah configurasi router. Oleh karena itu, mode ini sebaiknya digunakan dengan hati-hati sekali untuk menghindari perubahan yang tidak diinginkan pada router tersebut.
Saat log on ke router pertama kali, anda akan masuk pada user mode, dengan prompt berupa tanda (>).
Untuk berpindah dari user mode ke priviledge mode, anda harus mengeksekusi perintah enable pada prompt. Prompt akan berubah menjadi tanda (#) ketika anda berada pada Privilged mode.
Untuk kembali ke user mode dari priviledge mode, anda harus mengeksekusi perintah disable pada command prompt.

Contoh 4.4-1:
router con0 is now available
Press RETURN to get started
router >
router > enable
router # disable
router >
router > logout

4.5. Mengubah Konfigurasi Router

Seperti telah disinggung di bab 4.4, Setup Dialog tidak dirancang untuk memodifikasi Konfigurasi Router ataupun membuat Konfigurasi Router yang komplex. Oleh karena itu, untuk keperluan ini, harus dilakukan secara manual dengan memasuki Mode Konfigurasi. Pengubahan konfigurasi ini bisa dilakukan langsung melalui console atau secara remote melalui jaringan seperti telah diulas pada Bab 4.1 dan 4.2. Setelah PC terhubung ke router, maka network administrator harus memasuki Privileged Mode dulu seperti yg telah disinggung dalam Bab 4.4.
Akhirnya, konfigurasi dapat diubah dengan perintah configure terminal untuk
memasuki global configuration mode yang kemudian diikuti dengan baris-baris
konfigurasi. Setelah baris-baris configurasi dituliskan, perintah exit akan diperlukan
untuk keluar dari global configuration mode.

Contoh 4.5-1: mengubah konfigurasi router
   router con0 is now available
   Press RETURN to get started
   router >
   router > enable
   router # configure terminal
   router (config) # interface ethernet 0
   router (config-if) # description IT Department LAN
   router (config-if) # exit
   router (config) # exit
   router #

READBUD

2010-11-10T09:32:00.000+07:00

Dibayar Hanya Dengan Membaca Artikel

READBUD

Sangat banyak sekali situs-situs penghasil uang. Ribuan bahkan ada puluh-ribuan situs penghasil uang. Tetapi apakah situsnya bisa dipercaya??
Bagi anda yang menyukai bisnis online inilah jawaban yang lumayan tepat. READBUD adalah situs hanya dengan membaca artikel dan memberi rating anda akan dibayar. Sehingga anda mendapatkan penghasilan yang lumayan lewat sini.
Kira-kira sebulan anda bisa mengantongi 40-60 Dollar. Bayangkan saja jika dijadikan rupiah saat ini. Lumayankan… kalau kurang, bisa daftar 2 kali atau lebih
Penasaran!! Inilah langkah-langkahnya :

Buka alamat web: Readbud.com
Daftarkan Akun anda dengan mengklik Join Now atau langsung mengisi data-data yang disediakan.
Setelah anda mengisi data tersebut dan mengklik Join kemudian akan dikirmkan email ke anda.
Cek email anda dan Verifikasi email tersebut
Kemudian anda sudah terdaftar sebagai Akun Readbud
Kemudian pilih interest untuk Jenis/Tema artikel yang diinginkan
Kalau sudah kemudian pilih Tab Artikel
Dan silahkan menikmati membaca dan jangan lupa kasih ratin

Untuk lebih lengkapnya Download disini

Sejarah Visual Basic

2010-11-03T08:55:00.000+07:00

Perjalanan dari Visual Basic (VB1 to VB 10)

Proyek “Thunder” dirintis
Visual Basic 1.0 (May 1991) di rilis untuk windows pada Comdex/Windows Wordltrade yg dipertunjukan di Atlanta , Georgia
Visual Basic 1.0 untuk DOS dirilis pada bulan September 1992. Bahasa ini tidak kompatibel dengan Visual Basic For Windows. VB 1.0 for DOS ini pada kenyataaanya merupakan versi kelanjutan dari compiler BASIC, QuickBasic dan BASIC Professional Development System
Visual Basic 2.0 dirilis pada November 1992, Cakupan pemrogramannya cukup mudah untuk digunakan dan kecepatannya juga telah di modifikasi. Khususnya pada Form yg menjadikan object dapat dibuat secara seketika, serta konsep dasar dari Class modul yg berikutnya di implementasikan pada VB 4
Visual Basic 3.0 , dirilis pada musim panas 1993 dan dibagi menjadi versi standard dan professional. VB 3 memasukan Versi 1.1 dari Microsoft Jet Database Engine yg dapat membaca serta menulis database Jet (atau Access) 1.x
Visual Basic 4.0 (Agustus 1995) merupakan versi pertama yg dapat membuat windows program 32 bit sebaik versi 16 bit nya. VB 4 juga memperkenalkan kemampuan untuk menulis non-GUI class pada Visual Basic
Visual Basic 5.0 (February 1997), Microsoft merilis secara eksklusif Visual basic untuk versi windows 32 bit . Programmer yg menulis programnya pada versi 16 bit dapat dengan mudah melakukan import porgramnya dari VB4 ke VB5. dan juga sebaliknya, program VB5 dapat diimport menjadi VB4. VB 5 memperkenalakan kemampuan untuk membuat User Control.
Visual Basic 6.0 (pertengahan 1998) memperbaiki beberapa cakupan, temasuk kemapuannya untuk membuat Aplikasi Web-based . Visual Basic 6 di jadwalkan akan memasuki Microsoft “fasa non Supported” dimulai pada maret 2008
Visual Basic .NET (VB 7), dirilis pada tahun 2002, Beberapa yang mencoba pada versi pertama .NET ini mengemukakan bahwa bahasa ini sangat powerful tapi bahasa yg digunakan sangat berbeda dengan bahasa sebelumnya, dengan kekurangan diberbagai area, termasuk runtime-nya yang 10 kali lebih besar dari paket runtime VB6 serta peningkatan penggunan memory.
Visual Basic .NET 2003 (VB 7.1) , dirilis dengan menggunakan NET framework versi 1.1.
Visual Basic 2005 (VB 8.0) , merupakan iterasi selanjutnya dari Visual Basic .NET. dan Microsoft memutuskan untuk menghilangkan kata kata .NET pada judulnya. Pada Rilis ini , Microsoft memasukan bebrapa fitur baru, diantaranya :
1. Edit and Continue , mungkin inilah kekurangan fitur terbesar dari VB .NET . pada VB 2005 ini kita diperbolehkan melakukan perubahan kode pada saat program sedang dijalankan
2. Perbaikan pada Konversi dari VB ke VB NET12Visual Basic .NET 2003 (VB 7.1) , dirilis dengan menggunakan NET framework versi 1.1.
IsNot Patent, merupakan salah satu fitur dari Visual Basic 2005 merupakan konversi If Not X Is Y menjadi If X IsNot Y
Visual Basic 2005 Express , merupkan bagian dari Product Visual Studio. Microsoft membuat Visual Studio 2005 Express edition untuk pemula dan yg gemar dengan VB, salah satu produknya adalah Visual Basic 2005 Express yg merupakan produk gratis dari Microsoft
Visual Basic “Orcas” (VB 9.0) , dijadwalkan akan dirilis pada tahun 2007 dan dibangung diatas .NET 3.5. Pada rilis ini , Microsoft menambahkan beberapa fitur , diantaranya :
- True Tenary operator , yaitu fungsi If(boolean,value, value) yg digunakan untuk menggantikan fungsi IIF
- LINQ Support
- Ekspresi Lambda
- XML Literals
- Nullable types
- Type Inference
Visual Basic ‘VBx’ (VB 10.0) , Visual Basic 10, yang juga dkenal dengan nama VBx, akan menawarkan dukungan untuk Dynamic Language Runtime. VB 10 direncanakan akan menjadi bagian dari SilverLight 1.1