Spam can be classified as unsolicited mail, sent by people who have harvested or bought your email address and whom you have no connection with. Spam is illegally sent email and often (hopefully) ends up being filtered by your junk mail filter.

Bacn is legitimate mail sent by companies or individuals with whom you have had some contact and therefor given consent to sending mail. It is compliant with the local Spam on electronic communications laws. Some examples of Bacn might be systems generated mail, notifications, newsletters, invoices and so on. Bacn is often important mail but not the highest priority.

This difference in classifications is important because it helps us to prioritise our inbox. Of course most of us will have a series of rules set up to filter out some of these messages, but even this can be difficult to administer for some of us.

Google have attempted to remedy this with a new release this morning call “Priority inbox”

We expect Google will consider not only the content of the email (as it currently does to serve ads) but also the size of the distribution list to determine whether the email is Priority mail or just Bacn.

It seems to work so far but time will tell and it very early days.

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Your business process has been sliced,  diced, optimised, maximised, tweaked, fine tuned and finally installed back into your business. You could be forgiven for thinking that you’ve covered all your bases and that you are optimised to within an inch of your life.

It very possible that you’ve missed a fundamental weak link in the chain… you supervisor.

Yes the supervisor, lets take a closer look at a stereo-typical profile of this role. Your supervisor has spent many years learning how the business runs on a day to day basis. He or she has intricate knowledge of how your widget or service is put together, but does that make him a manager? Being a manager and being a smart operator are very different skills.

So how do you equip your ’smart operator’ to start managing properly and keep your business close to its SLA’s? Synoptic Consulting have an approach to supervisory effectiveness that covers just this. They equip supervisors with the vision, the tools and the skills to keep processes (and your business area) highly optimised.

More details can be found at

Supervisory Effectiveness_commprint

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If you’d like to know more about how you can leverage Intalio in your business, drop me a line.

Check out the award here.

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They have been a bit quiet recently but today I found myself reading their blog. Of interest was their quick and dirty guide to Sales Process Engineering

http://www.salesprocessengineering.net/2010/03/12/a-quick-and-dirty-approach-to-process-improvement/

The general principals explained here are sound although we use some slightly more advanced tools to analyse processes.

If your looking to get started and understand some of the principals its worth a read.

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Intalio are running a BPMN and BPM training workshop in Sydney for beginners and advanced BPM wannabees. Much of what is taught in these classes is re-useable on any of the major BPM toolsets, but yes there is also an opportunity ot get hands on with Intalio too.

To registers your interest in attending, visit http://imsx.com.au/intalio-training

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I’ve stated a few times before how important it is to keep your open source software up to date so when a new major release of the wordpress came out, I was keen to upgrade.

What normally takes a few simple clicks with WPAU turned out ot be a bit more complicated this time around when my site crashed. (doh!)  As always I take a back up which is one of the great things about this plugin. It gives you the easiest way to back up the database and files for your wordpress site.

So I’m not dead, just dead busy – too busy to FTP my site back together. Proved to be one extra hassle I could do with out and customers always come before I do.

If I’ve said it once, I’ll say it again. Before you do anything – Take a back up.

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That said, Google really put a cat in amongst the pigeons today with its latest update – Caffeine. Google didn’t just update its algorithm but released a total re-write to its indexing and crawling system – wow!

The re-write means that the performance of its indexing system will be greatly improved in an effort to favour freshness of content.

The user experience won’t be wildlly different from what you current do on Google however its bound to affect results and the real consqences may take a while to ripple through the SEO community and become understood.

My personal prediction is that the days of putting up  those predictably long, single page websites with far too much capitalisation red font and exclamation marks are over – thank goodness.

Instead some food for thought. If your business still doesn’t have a blog in 2010, get one.

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