http://del.icio.us/craigendicott links posted by craigendicott Wed, 04 May 2016 08:08:43 -0000 https://shop.icio.us/sales/the-limited-edition-black-hawk-drone-hd-camera?utm_source=del.icio.us&utm_medium=referral&utm_campaign=the-limited-edition-black-hawk-drone-hd-camera https://shop.icio.us/sales/the-limited-edition-black-hawk-drone-hd-camera?utm_source=del.icio.us&utm_medium=referral&utm_campaign=the-limited-edition-black-hawk-drone-hd-camera https://shop.icio.us/sales/the-limited-edition-black-hawk-drone-hd-camera?utm_source=del.icio.us&utm_medium=referral&utm_campaign=the-limited-edition-black-hawk-drone-hd-camera https://shop.icio.us/sales/the-limited-edition-black-hawk-drone-hd-camera?utm_source=del.icio.us&utm_medium=referral&utm_campaign=the-limited-edition-black-hawk-drone-hd-camera craigendicott's links Our #1 Best-Selling Drone--Meet the Dark Night of the Sky! Mon, 19 Mar 2012 10:18:33 +0000 http://del.icio.us/url/9ceca6091002c4003e20cfeb5cc79a92#craigendicott http://fixed-mobile-convergence.tmcnet.com/news/2012/03/19/6196073.htm http://del.icio.us/url/9ceca6091002c4003e20cfeb5cc79a92 http://feeds.del.icio.us/v2/rss/url/9ceca6091002c4003e20cfeb5cc79a92 craigendicott's links Satmetrix released its 2012 Net Promoter Industry Benchmarks for the financial services, insurance, online services, retailing, technology, telecommunications, and travel and hospitality industries. NPS benchmark comparison Mon, 19 Mar 2012 10:10:54 +0000 http://del.icio.us/url/a5c09425f6802d08d31171456058a9b9#craigendicott http://www.reuters.com/article/2012/03/16/idUS59600+16-Mar-2012+RNS20120316 http://del.icio.us/url/a5c09425f6802d08d31171456058a9b9 http://feeds.del.icio.us/v2/rss/url/a5c09425f6802d08d31171456058a9b9 craigendicott's links HgCapital Trust plc ("Trust"), which provides investors with a listed vehicle to invest in all private equity deals managed by HgCapital, today announces its full year results for the year ended 31 December 2011. HgCapital PE investment invest owner ownership Fri, 09 Mar 2012 07:07:01 +0000 http://del.icio.us/url/11a92d6309a269342832b93846ec6992#craigendicott http://blog.softwareinsider.org/2012/03/08/quark-summary-what-every-cmo-needs-to-know-about-the-five-cs-of-customer-engagement/ http://del.icio.us/url/11a92d6309a269342832b93846ec6992 http://feeds.del.icio.us/v2/rss/url/11a92d6309a269342832b93846ec6992 craigendicott's links customer engagement communication collaboration Tue, 28 Feb 2012 15:05:09 +0000 http://del.icio.us/url/37102d4a5d38a1929baf760b5f172c78#craigendicott http://blog.vovici.com/blog/bid/41528/Customer-Satisfaction-Segmentation-Back-to-the-Basics http://del.icio.us/url/37102d4a5d38a1929baf760b5f172c78 http://feeds.del.icio.us/v2/rss/url/37102d4a5d38a1929baf760b5f172c78 craigendicott's links Ask your customers the public-domain CSAT question: What is your overall satisfaction with our company? Not at all satisfied Slightly satisfied Moderately satisfied Very satisfied Completely satisfied For customers who don’t give you the highest rating, follow up with, “Why aren’t you completely satisfied?” Then group customers by their answers like this: Dissatisfied Not at all satisfied Slightly satisfied Satisfied Moderately satisfied Very satisfied Completely satisfied satisfaction survey customer Question answer response rating Tue, 28 Feb 2012 14:58:32 +0000 http://del.icio.us/url/0ff2b4fb5f12015866b2f658edc75991#craigendicott http://blog.vovici.com/blog/bid/21102/Rating-Scale-Best-Practices http://del.icio.us/url/0ff2b4fb5f12015866b2f658edc75991 http://feeds.del.icio.us/v2/rss/url/0ff2b4fb5f12015866b2f658edc75991 craigendicott's links That said, here are some well-researched best practices when it comes to scales: research survey Question scale response Tue, 28 Feb 2012 14:51:51 +0000 http://del.icio.us/url/c39978bd4a6a4075f48f0ebcadc4c8a0#craigendicott http://blog.vovici.com/blog/bid/18261/Common-Rating-Scales-to-Use-when-Writing-Questions http://del.icio.us/url/c39978bd4a6a4075f48f0ebcadc4c8a0 http://feeds.del.icio.us/v2/rss/url/c39978bd4a6a4075f48f0ebcadc4c8a0 craigendicott's links One of the most frequent mistakes I see when reviewing questionnaires are poorly written scales. Novice survey authors often create their own scale rather than using the appropriate common scale. It's hard to write a good scale; instead you are better off rewording your question slightly so that you can use one of the following. scale survey answer rating Mon, 13 Feb 2012 17:57:00 +0000 http://del.icio.us/url/615be0c0d45e92d2603177dd3f5410e6#craigendicott http://experiencematters.wordpress.com/2012/01/29/customer-experience-reading-list-for-senior-execs-2/ http://del.icio.us/url/615be0c0d45e92d2603177dd3f5410e6 http://feeds.del.icio.us/v2/rss/url/615be0c0d45e92d2603177dd3f5410e6 craigendicott's links Our research shows that an increasing number of companies will focus on customer experience in 2012. So there will be a new cadre of senior executives beginning to learn about customer experience. As they gain interest, they’ll look for materials for getting up to speed. Here’s a short list of posts that I’d recommend sharing with these CX newcomers: CX NPS Mon, 13 Feb 2012 17:54:56 +0000 http://del.icio.us/url/58dd04294451444a794e1c9f02dfe74e#craigendicott http://experiencematters.wordpress.com/2012/01/31/report-2012-temkin-experience-ratings-for-tech-vendors/ http://del.icio.us/url/58dd04294451444a794e1c9f02dfe74e http://feeds.del.icio.us/v2/rss/url/58dd04294451444a794e1c9f02dfe74e craigendicott's links We just published a new Temkin Group report, 2012 Temkin Experience Ratings of Tech Vendors. The report analyzes feedback from 800 IT professionals to rate 60 tech suppliers. Congratulations to the top firms: CX NPS Mon, 13 Feb 2012 17:54:38 +0000 http://del.icio.us/url/81681fda7e60322168b5683bece4fa78#craigendicott http://experiencematters.wordpress.com/2011/05/10/new-report-the-customer-experience-loyalty-connection/ http://del.icio.us/url/81681fda7e60322168b5683bece4fa78 http://feeds.del.icio.us/v2/rss/url/81681fda7e60322168b5683bece4fa78 craigendicott's links The report examines the connection between customer experience, loyalty, and revenues across 12 industries: airlines, banks, credit card issuers, health plans, hotel chains, Internet service providers, insurance companies, investment firms, personal computer makers, retailers, TV service providers, and wireless carriers. CX NPS Wed, 01 Feb 2012 11:04:38 +0000 http://del.icio.us/url/735ad5f7288f8b4af32dbad5f24290c0#craigendicott http://www.marketingprofs.com/articles/2007/2405/customer-reference-programs-part-2-changing-the-corporate-culture-through-customer-focus http://del.icio.us/url/735ad5f7288f8b4af32dbad5f24290c0 http://feeds.del.icio.us/v2/rss/url/735ad5f7288f8b4af32dbad5f24290c0 craigendicott's links Customer reference programs harvest referability, but they don't create it. Instead, a broad range of relationship factors converge to cause customers to feel good about speaking out on a vendor's behalf. A few of those factors: CRP Wed, 01 Feb 2012 11:00:09 +0000 http://del.icio.us/url/f78163f3945b7d51f017f72300c9c52d#craigendicott http://www.cadence.com/customerreference/pages/default.aspx?CMP=cn_is7em http://del.icio.us/url/f78163f3945b7d51f017f72300c9c52d http://feeds.del.icio.us/v2/rss/url/f78163f3945b7d51f017f72300c9c52d craigendicott's links The Cadence Customer Reference Program is a powerful way for your company to increase its visibility and for your engineering team to promote its unique accomplishments. By sharing the story of your success with using Cadence products and services, you can expand your recognition among your peers, your company’s management, and the greater electronics industry. CRP Tue, 17 Jan 2012 09:26:12 +0000 http://del.icio.us/url/ede76aa2013ad75dae0e2e6e37afb4d4#craigendicott http://www.zdnet.com/blog/igeneration/microsoft-admits-patriot-act-can-access-eu-based-cloud-data/11225 http://del.icio.us/url/ede76aa2013ad75dae0e2e6e37afb4d4 http://feeds.del.icio.us/v2/rss/url/ede76aa2013ad75dae0e2e6e37afb4d4 craigendicott's links Frazer explained that, as Microsoft is a U.S.-headquartered company, it has to comply with local laws (the United States, as well as any other location where one of its subsidiary companies is based). data protection DPA Patriot Act legal law privacy Mon, 09 Jan 2012 09:49:23 +0000 http://del.icio.us/url/80b17a0cb1180c5ce6a19f7cf0988709#craigendicott http://www.forbes.com/sites/christinecrandell/2012/01/07/be-a-social-survivor/ http://del.icio.us/url/80b17a0cb1180c5ce6a19f7cf0988709 http://feeds.del.icio.us/v2/rss/url/80b17a0cb1180c5ce6a19f7cf0988709 craigendicott's links social media internet web marketing communication engagement support Thu, 05 Jan 2012 12:08:20 +0000 http://del.icio.us/url/223cf532545990e582e719ba4514da2e#craigendicott http://www.bersin.com/Blog/post/Talent-Management-Software-Vendors-get-a-C2b-in-Customer-Satisfaction.aspx http://del.icio.us/url/223cf532545990e582e719ba4514da2e http://feeds.del.icio.us/v2/rss/url/223cf532545990e582e719ba4514da2e craigendicott's links 2011 CSat research bersin Csat Fri, 01 Oct 2010 10:02:22 +0000 http://del.icio.us/url/2b240892e3917b07ecda9cdb633c0ab8#craigendicott http://www.ted.com/talks/steven_johnson_where_good_ideas_come_from.html http://del.icio.us/url/2b240892e3917b07ecda9cdb633c0ab8 http://feeds.del.icio.us/v2/rss/url/2b240892e3917b07ecda9cdb633c0ab8 craigendicott's links People often credit their ideas to individual "Eureka!" moments. But Steven Johnson shows how history tells a different story. His fascinating tour takes us from the "liquid networks" of London's coffee houses to Charles Darwin's long, slow hunch to today's high-velocity web. ideas idea innovation creativity inspiration PICK