Dialogues in Healthcare Transformation

What do You Think When You See a Paper Medical Record?

noreply@blogger.com (Jim Rosenblum) — Wed, 24 Feb 2010 16:14:00 +0000

Well, it makes me mad. So I blogged about it on The Center for Health Transformation's American People's Online Summit. So, even if you ignore my post, please participate in the dialogue. Whatever your politics, the CHT is the place to go to if you want meaningful debate and answers.

In case you don't want to click the link, here is a reprint of my post

Even as a 12-year old I understood that access to a personal computer represented a profound societal change. I remember explaining to a puzzled uncle that, in the past, those who understood the law had the power, while in the future power would go to those who understood technology.

In graduate school, I read about Tim Berners-Lee, the inventor of HTML, and the first browser-editor called the WorldWideWeb. It was clear to me that this was going to change everything. I was going to witness the democratization of information.

My father is a physician and nearly half my family are clinicians of some sort or another. The applications of this technology to saving lives were obvious to me. And yet, I often feel like I am bashing my head against a wall.

In the 1990s I demonstrated a hand-held, physician-prescribing tool that allowed a physician to create a prescription. This prescription was automatically screened against a battery of drug utilization reviews, printed for the patient or electronically transmitted to a pharmacy. The system would even advise the doctor regarding the drug’s status with respect to the patient’s drug formulary. “But,” the doctor said, “I can write six prescriptions a minute on paper – I can only write 4 with your gadget.” He proceeded to prove his point by writing 6 completely ILLEGIBLE prescriptions in one minute.

“Save me time or money, preferably both” is the message that every technology vendor gets when dealing with physicians. I understand that physicians feel like victims. I understand that Managed Care has ruined their quality of life, and I have first-hand experience with the onerous consequences of defensive medicine; but, physicians remain one of the most powerful constituents in America. Hospital Boards have been known to berate CEOs for not spending their lunch-hour in the physician lounge rolling out the red carpet; hospital financial viability is threatened by the admitting behavior of only a few dozen surgeons. “Physician affinity” is now a hospital, self-defense buzz-word.

When I lived in Chicago I had two doctors on the same floor of Northwestern Hospital. One used an EMR and had my chart at her finger-tips. The other, my primary care physician, did not. He needed two days to get my chart which, by the way, was stored just a few floors below. It was hard for me to accept that my chart being two-days away represented the best care for me.

What I think about when asked to fill out reams of paper in a physician’s office is instead of hearing “save me time or money” I would like to hear “help me protect my patients” or “double check my numbers” or “let’s make sure my patients are educated”.

Paper kills. Physicians are in the business of saving lives.

When will I hear physicians demanding life-saving, mistake catching, outcomes supporting technology? When that day arrives, and I’ve dedicated my career to making sure it does, the 12-year old in me will be happy.

How Much Do You Pay for Medically Unnecessary Treatment?

noreply@blogger.com (Jim Rosenblum) — Wed, 24 Feb 2010 02:29:00 +0000

Could it be $650 billion?

Physicians feel compelled to give medical care and order tests which are not medically necessary. It's called "defensive medicine" and its expensive. Perhaps as much as 25% of each dollar that you spend on healthcare falls into this category.

Read more about it here along with one person's suggestion of what can be done to fix the problem.

Paper Kills 2.0 Book by Center for Health Transformation Features Chapter by... Me

noreply@blogger.com (Jim Rosenblum) — Sun, 21 Feb 2010 04:52:00 +0000

My co-conspirator, Ben Sawyer, and I have written a chapter in the publication of Paper Kills 2.0: How Health IT Can Help Save Your Life and Your Money, the timely, powerful sequel to the award-winning book, Paper Kills. In this book, Newt Gingrich, Tom Daschle, and national industry leaders explore the leading information technologies that can and will transform our health system.

See a press release about our contribution.

For details on ordering Paper Kills 2.0, see http://www.healthtransformation.net/cs/PaperKills2.

US Healthcare, Good or Bad? Misleading Statistics Make it Hard to Know

noreply@blogger.com (Jim Rosenblum) — Mon, 14 Dec 2009 01:27:00 +0000

The U.S. currently ranks 50th out of 244 nations in life expectancy, with an average life span of 78.1 years; furthermore, we rank 30th in terms of infant mortality rate.

Really? Is it that straight forward?

I think these numbers are misleading. And my father, Dr. William I. Rosenblum, agrees with me so what better reason than to have him as my first guest poster. He writes the following...

Supporters of major change in America's system of health care often cite statistics showing that America falls far behind other nations in the effectiveness of our health care. These statistics are used as an important part of the argument for a change in the way our insurance companies, physicians and hospitals do business. Two of the most cited statistics is one showing the life expectancy of Americans may lag behind that of as many as 28 other countries and one showing that Americas' infants die at a shocking rate compared to that of many, many developed nations. While true, both "facts" are extremely misleading.

First look at life expectancy, a statistic that is affected by numerous factors. One is the number of persons dying of trauma rather than disease. Traumatic deaths include traffic accidents, homicides and suicides. Americans die from these causes with far greater frequency than persons in the countries with which we are compared. Responsible factors include the greater number of miles driven, the use of alcohol and the availability of guns. One set of reliable figures showed that the lives of Americans are shorter than that in 27 other countries. But when traumatic deaths are removed from calculations of life expectancy, America moves from a tie for 28th to a tie with Switzerland for first on the list. We live longer! Longer than the Norwegians, Canadians, Danes, Germans, Swedes, Dutch, or English--countries with which we are frequently unfavorably compared by those who advocate change in America. In fact when we look at deaths that reflect our success or failure in treating disease we find that breast cancer mortality is higher in Britain, Germany and Canada; prostate cancer mortality is six times higher in Germany and almost twice as high in Canada; death from colorectal cancer is 40% higher in England.

If we look at infant mortality we are often told that babies do better in 28 other countries including Belgium, the Czech Republic, Cuba and Poland. But this too is terribly misleading. Some of our infant deaths are not counted as such in several countries--instead they are counted as fetal deaths thus reducing the infant mortality in those countries. More important is the number of immature births which, in America, far exceeds that in the countries with which we are frequently compared. Premature infants have a far greater risk of dying than full term infants. Extremely premature infants are at even greater risk. In fact when we only exclude only very premature infants-less than 22 weeks gestation-from the calculations, America rises from twenty ninth to eighteenth on the list. If all premature infants are excluded we do even better. For example, in 2005 when all infants were included in the calculations, infant mortality in America was almost 50% higher than in Denmark. But when only full term infants were counted infant mortality in America and Denmark was virtually the same. The reasons for much higher rates of premature births in America are incompletely known and need to be addressed. They are not simply explained by lack of prenatal care. But when only our overall rate of infant mortality is cited not only is the issue of prematurity obscured but so is the generally high level of care given to our children in the first year of life. Also obscured are the heroic actions of our neonatal intensive care units, responsible for saving the lives of the extremely premature who are born in America in greater numbers than elsewhere and who would otherwise die.

The facts cited above are readily available and it is surprising that responsible critics have not mentioned them. Whether they have not sought them out or have known about them but concealed them from their readers or listeners these critics have made it more difficult for Americans to evaluate the need for change and to identify the areas that require change.

About the author
The author is Professor Emeritus Pathology/Neuropathology , Virginia Commonwealth University and past Chair Neuropathology and Vice Chair Pathology at that institution. He received 25 years of major grant support from NIH and numerous other grants and awards. He served for two terms on the executive committee of the Stroke Council of the American Heart Association and served on the Virginia Governor's Committee for Alzheimers Disease and Related Disorders.

Screening for Breast Cancer: Deja Vu All Over Again

noreply@blogger.com (Jim Rosenblum) — Wed, 25 Nov 2009 02:30:00 +0000

Here is an excerpt from an interesting NY Times article. Read it all, it has a great punchline!

Dr. Leon Gordis, the chairman of the expert panel that advised the National Institutes of Health on mammograms last week, is a veteran of controversy.

He was a member of a panel that examined medical complaints by veterans of the Persian Gulf War, another that looked into allegations that food additives make children hyperactive and one that evaluated the safety of the nation's blood supply in the early days of the AIDS epidemic.

But Gordis, an epidemiologist at the Johns Hopkins University School of Medicine, said nothing had prepared him for the venomous reaction his panel got when it said in a report that it had no reason to recommend routine mammograms for women under 50. The reaction, he and others said, says more about the politics and psychology of breast cancer than it does about the science behind the committee's decision.

The panel was asked whether routine mammograms could prolong the lives of women in their 40s. There is abundant evidence that when women who are 50 or older have mammograms every one to two years, they reduce their chances of dying from breast cancer by about 30 percent. But whether women under 50 would benefit from similar screening has been uncertain.

After spending six weeks reading more than 100 scientific reports and then hearing 32 presentations in a two-day meeting, the group decided that there was not enough evidence that women in their 40s would benefit to advise them to have the X-ray test as part of routine health screening. The panel said women should weigh the risks and benefits of the test and decide for themselves whether they want it.

Barely had the words come out of Gordis' mouth Thursday morning when the audience began muttering and people began rushing to the microphones to rebuke the group, whose members sat looking stricken under the barrage. Prominent radiologists castigated the committee, with some accusing it of bias and others say the panel was condemning American women to death. One of the radiologists, Dr. Daniel B. Kopans of Harvard Medical School, said the committee's report was ``fraudulent'' and should not be released to the public until it was ``corrected.''

Dr. Richard D. Klausner, who, as director of the National Cancer Institute, had asked that the panel be convened, rushed to the hallway to use a public telephone after Gordis read the statement. In an interview there, he said he was ``shocked'' by the conclusions, adding that he disliked their negative tone. He said an advisory board to the cancer institute would review the decision this month.

Some breast cancer patients who are convinced that their lives were saved by mammograms said they felt betrayed by a report that questions the usefulness of these X-rays of the breast in younger women.

People who were not at the meeting also have chimed in. Dr. Bernadine Healy, dean of the College of Medicine at Ohio State University and a former director of the National Institutes of Health, said that although she had not read the report, she was shocked by the panel's conclusion. ``I am very disturbed that a group of so-called experts challenged the notion of early detection,'' she declared. ``What they are saying is that ignorance is bliss.''

Before the week was over, Gordis said, he had been summoned by Sen. Arlen Specter
of Pennsylvania to testify before Congress on the panel's report.

The punchline? This article is from 1997.

Hospital Operating System: Part 1

noreply@blogger.com (Jim Rosenblum) — Fri, 13 Nov 2009 20:49:00 +0000

Hospital Operating Systems can transform hospital operations... So, what's a Hospital Operating System?

I have argued that we ought to transform hospital operations because doing so will have dramatic financial and quality impact and may reduce the number of avoidable deaths due to medical and pharmaceutical errors.

I have also suggested that this transformation starts with installing a Hospital Operating System not with process improvement.

So, what exactly is a Hospital Operating System?
(Disclosure: my company develops and sells a Hospital Operating System solution)

A Hospital Operating System would be comprised of people, processes and software that work together to achieve the goal of optimal patient-flow: moving all patients from arrival through discharge with quality and efficiency. More specifically, an effective Hospital Operating System will

be a human-machine system composed of people, IT systems, standard operating procedures, and executive mind-set
interconnect all processes relevant to patient-flow
be cybernetic

I will talk about the first two characteristics in future posts, but with respect to that last one - the really geeky sounding one - please consider the thermostat.

Thermostats are interesting. Actually I should say, the thermostat in your house is part of a system that controls the temperature in a very interesting way. It

allows a goal temperature to be set
senses the temperature of the environment
utilizes heaters and air conditioners to change the temperature
contains simple rules describing what signals should be sent to the heaters and air conditioners when the temperature deviates from the goals

The thermostat participates in a nice, self-correcting system which tweaks the environment through its effectors - heaters and coolers - based on comparing the goal temperature with the information it gets from its sensor (thermometer). It does its best to maintain the temperature despite fluctuations in the number of people in your house, the outside temperature, etc.

By way of contrast, consider the simplestat. The simplestat attempts to keep your house comfortable by turning the heat on from 5:00 a.m. to 9:00 a.m. and again from 7:00 p.m. to 11:00 p.m. While this device might work perfectly well in Atlanta in March, it will be a disaster in August. And, it will be a disaster precisely because it is not influenced by the environment - it completely ignores the ambient temperature, for example.

The simplestat is an example of a closed system and, as such, it is doomed to perish. The thermostat, on the other hand, is an example of a cybernetic system meaning it interacts continuously with its environment and is capable of self-regulation. And, this is really important, no system can persist if not cybernetic.

Hospitals often do the hard work of process improvement and craft excellent processes with respect to a moment in time. However, these optimized processes are typically embedded in closed systems that live in an inherently dynamic environment, so most often the efficacy of the processes degrades over time. The closed systems are brittle cracking under any type of environmental change and making any subsequent improvement costly.

Software and IT systems do not necessarily help. Significant attention has been paid to the idea that process improvements are not sustainable if they depend on manual procedures, so technology has been used to memorialize, support, facilitate and enforce processes. Ironically, the technology used is frequently itself a closed system. Perhaps because of its closed nature, the cost of changing an IT system's behavior is typically very high so responding to environmental change becomes prohibitively expensive. Thus, the IT system acts as a sort of digital cement unable to bend with change resulting in the degradation of process effectiveness.

Ideally one should use technology, but that technology should be cybernetic and be part of a larger hospital-wide cybernetic system that contains, orchestrates and provides visibility to the goal of moving all patients from admission through discharge. Instead of digital cement, the software component of a Hospital Operating System would be more like digital rubber allowing a wide-range of flex to accommodate a steadily changing environment

Such a system would regulate itself with respect to preserving its operational goals. Stated more formally (and in all of its geeky glory), a successful Hospital Operating System will be cybernetic. It will

allow operationally relevant goals to be set
contain sensing mechanisms whereby information relevant to the operational goals is registered.
contain effector mechanisms whereby the system acts on its environment.
contain transformational rules or procedures whereby information received from the sensors is compared with information about the goals and error-correcting signals produced to modify the behavior or the effectors

Hospitals are too complex and dynamic not to have an operating system, and a Hospital Operating System needs to be cybernetic, adapting to the dynamic hospital environment and supporting future process improvement efforts.

Is Joe Flower wrong?

noreply@blogger.com (Jim Rosenblum) — Sat, 07 Nov 2009 01:24:00 +0000

The November 3rd The Health Care Blog features an op-ed piece by Joe Flower entitled Why "free market competition" fails in health care.

Mr. Flower is a speaker, author, and healthcare futurist studying change and the future in healthcare for nearly 30 years. So, given that expertise, it is with much trepidation that I respectfully disagree with him and question whether he has argued his case.

Mr. Flower says, "In trying to think about the future of health care, thoughtful, intelligent people often ask, ‘Why can’t we just let the free market operate in health care? That would drive down costs and drive up quality.’ They point to the successes of competition in other industries. But their faith is misplaced, for economic reasons that are peculiar to health care.”

The structure of his argument seems to be the following:

Free market competition fails in healthcare for economic reasons that are peculiar to healthcare

True medical demand is wildly variable, random and absolute. Some medical needs are mandatory for life; and, life-saving and life-giving medical need has no correlation with ability to pay
Medicine is so complex and difficult we depend on the seller (the doctor) to tell us what we need. Whether we buy or not usually depends almost solely on whether we trust the doctor and believe what the doctor says.
The benefit of medical capacity / infrastructure accrues even to those who do not use it.

Therefore healthcare is not responsive to classic economic supply-and-demand, and a free market model is a bad model.

If you read my blog, you know that it is my belief that a free market healthcare system is necessary, and its absence is a root cause of what ails us. So, the fact that I disagree with his thesis is, perhaps, not surprising. With respect to his op-ed piece, however, I struggle to even follow his line of reasoning.

First point: It is true that some people get cancer and others don’t. It is also true that one's need for life-saving and life-giving treatment is not related to ones' ability to pay. However, I see no evidence that these facts disqualify a free market healthcare system from being the best idea. To my eyes, they simply underline the importance of high-quality yet low-cost services. And, I can think of no better way to fulfill this need than by utilizing free market forces.

The best way to minimize the number of people who cannot afford the healthcare they need is by having consumers participate in a system that drives down price and increases quality through consumer dollars rewarding skill, innovation and outcomes.

Furthermore, there is every reason to believe that a free market approach would provide business models for true health insurance which – like fire, flood or disability insurance – would offer reasonably priced calamity coverage by amortizing risk over large populations of people who find value in having insurance.

Finally, having a free market healthcare system does not forbid or even discourage public- and private-sector safety nets. The citizenry has generally not minded the use of their tax (and charitable) dollars to take care of the truly needy – America gives more than twice as much as the next most charitable country by dollar and percent of GDP. When capitalism has driven down costs and increased quality, we best utilize those tax and charitable dollars.

Mr. Flower’s argument, to my mind, is an example of arguing with extreme examples as a way of refuting a philosophy. In this case, the philosophy in question is that a free market healthcare system would be good; and the extreme example is “a free market healthcare system, divorced from any other complementary government or private endeavor, in a world where no one placed any value in safety net, charity, intervention or incentive.” In a robust debate regarding the usefulness of a free market healthcare system, one ought to examine whether the free market philosophy offers a better outcome than its alternatives, not discredit it with an unrealistic, extreme and soulless example of a free-market world.

Second point: Mr. Flower says, “Medicine is so complex and difficult we depend on the seller (the doctor) to tell us what we need. Whether we buy or not usually depends almost solely on whether we trust the doctor and believe what the doctor says.” While this might be an accurate observation of the world we live in (we do not have a free market healthcare system), it says nothing about whether healthcare must be this way, nor is this statement relevant to whether a free market healthcare system could work. He is confusing a result of our current system with an intrinsic quality of healthcare which makes it incompatible with a free market system.

Mr. Flower’s observation is likely to be the result of cultural attitudes in combination with not having a free market healthcare system. The original Oath of Hippocrates, circa 400 B.C, includes this very telling line, “I will impart a knowledge of the Art to my own sons, and those of my teachers, and to disciples bound by a stipulation and oath according to the law of medicine, but to none others. (emphasis mine).”

Culturally, we have tended to treat medicine as an arcane art available to only the few who complete the arduous initiations and trying apprenticeships. Add to this the fact that the consumer has only limited power (because the forces of free market capitalism have been disabled), to vote (with their dollars) for better communication and education, it is not surprising that medicine tends to feel unknowable by the lay person.

However, even despite these handicaps, there is good evidence that educating patients can produce informed consumers of healthcare (one of many examples: Computer-based patient education has been shown to be very effective in improving knowledge and clinical outcomes - Lewis, D. Computers in Patient Education, Computers , Informatics, Nursing 21(2):88-96, 2003).

WebMD has made complicated treatment and outcome information very understandable and, if our system allowed consumers to vote with their dollars, clear communication would be valued and improved. Imagine if care delivery organizations and providers competed for consumers along this dimension. Indeed Emmi Solutions (disclosure: I am the former CTO of Emmi Solutions), Krames, Med-IQ, WebMd, Relay Health and countless payor-initiated efforts have already made great strides in disputing the “medicine is too complicated to produce educated consumers” claim – all while seeking to make a profit in the context of the free market paradigm.

Third point: Mr. Flower’s third point seems to be that because people who don’t pay for healthcare get some benefit, a free market healthcare system will fail. He says, “This is the infrastructure argument. Every part of health care, from ambulances and emergency room capacity to public health education to mass vaccinations to cutting-edge medical research, benefits the society as a whole, even those who do not use that particular piece." In this one sentence, Mr. Flower references a number of free market industries that are part of the healthcare system (commodity, transportation, manufacturing, etc.) as a way of saying that free market forces will fail healthcare. Admittedly, I just don’t understand this part of his argument, but I would point out that

Having a for-profit news industry is good for the entire community. I get many benefits of living in a society which includes this industry even if I don’t buy or consume news. And, even though I get this benefit without paying for it, it survives in a free market system.
Having free market transportation industries (airlines, trucking, shipping, etc.) is good for the community because it subsidizes the cost of important infrastructure for which we all benefit and provides for lower-cost goods. Even if I never travel and walk to shop for everything I purchase, I get massive benefits from those industries without sabotaging their ability to thrive in our mostly free market system.

I do not see in Mr. Flower’s argument the identification of anything that is intrinsic to healthcare that argues against a successful free market approach. Could someone please point out my error?

Stop Improving Processes if You Want to Transform Hospital Operations

noreply@blogger.com (Jim Rosenblum) — Tue, 03 Nov 2009 19:29:00 +0000

Imagine air-traffic control using nothing but telephones, pagers and white-boards. Seems like a bad idea, doesn't it?

It might work for a few dozen simultaneous flights but how about a few hundred or the 4,710 commercial flights that are in the air as I write this? In this Flintstones' world, I imagine, flying is unpredictable, expensive and, relative to our world, dangerous.

Stepping into Bedrock, would you suggest that they fix their problems through process improvement initiatives focused on improving taxiing, refueling and flight-planning? Or, would you recommend the use of modern technology and install a state of the art air-traffic control system that ensures all flights fly at their best possible rates with regard to safety and efficiency? I'm betting on the later.

Well, with respect to flowing all patients simultaneously from arrival through discharge we are basically in Bedrock. So, instead of improving sub-processes of patient flow why not tackle the root of the problem by installing an enterprise-wide hospital operating system?

While it’s true that a hospital may have some technology assist – hotel-like software helping manage the "booking" and cleaning of rooms and facilitating transports – most have nothing that approaches a system whose aim is ensuring all patients flow simultaneously at their best possible rates with respect to length of stay, service times, quality, safety and resource consumption.

Just as bad air-traffic control has dire consequences, so does not having this hospital operational control. I believe that there is evidence that its absence leads to tens of billions of waste annually and probably contributes to the 44,000 avoidable deaths due to medical and medication errors.

The truth is that today’s modern hospital is too complex, with too many simultaneous transactions not to have a system that is responsible for patient-flow, yet most often they have none. As a result hospitals tend to operate as a collection of independent departments that compete for limited resources: clinicians, patient beds, wheelchairs, medications, IV pumps and other essential diagnostic and treatment resources. Most attempt to treat this systemic problem by repairing its parts, but the treatments tend to be outside of any global system-aim or "organizational consistency of purpose", as W. Edwards Deming might say. Thus, state of the art process improvement methodologies are applied to one department at a time, but process improvement which rests on the shoulders of siloed operations and technology won't be transformative and is difficult to sustain.

Without an enterprise control-system, process improvement initiatives are unlikely to provide meaningful, sustainable, enterprise impact. If you believe that it is vital to transform hospital operations, start by installing a hospital operating system. And then start improving processes.

In future posts, I will describe the characteristics of a successful hospital operating system, and I will offer a few case studies of their success.

There are these two young fish swimming along and they happen to meet an older fish swimming the other way, who nods at them and says "Morning, boys. How's the water?" And the two young fish swim on for a bit, and then eventually one of them looks over at the other and goes "What the hell is water?"

David Foster Wallace

Is Transforming Healthcare Operations a Moral Imperative?

noreply@blogger.com (Jim Rosenblum) — Wed, 28 Oct 2009 20:42:00 +0000

If one could transform hospital operations, conservatively liberating $42 billion annually and reducing the 44,000 avoidable deaths due to medical and medication errors, doesn't it become a moral imperative to do so?

As I have said in previous posts, The U.S. healthcare system is fundamentally broken in that the forces of market capitalism are disengaged from the delivery of healthcare. And I agree with Rick Jackson, in his comment, that the economic incentives are misaligned resulting in a system that violates the basic laws of economics.

Adequately addressing this issue is going to require true bipartisanship effort, and the political intestinal fortitude to shut down (or at least redefine) the health care benefits industry (Aetna, United, etc.). But, what do we do while we wait for our politicians to do the right thing?

I believe we could dramatically improve the sate of healthcare by transforming hospital operations and in so doing liberate $25 to $50 billion annually. Additionally, and just as importantly, a meaningful operational transformation should greatly reduce the 44,000 to 98,000 deaths and $17 to $29 billion attributable to avoidable medical and pharmaceutical errors (IOM 1999 Consensus Report).

Hospitals can be transformed, and in future posts I will share some thoughts about how that transformation can be achieved and report on a few success stories.

Now I want to be clear, I am not bashing care-delivery organizations or providers. I believe that they are the inheritors, not the cause, of what Bill Franklin described as an accidental healthcare system that would have made Franz Kafka proud. I guess what I am asking is, if there is a better way -- especially with the stakes as high as they are -- aren't we compelled to pursue it?

So, I ask again

If one could transform hospital operations, conservatively liberating up to $42 billion annually and reducing the 44,000 avoidable deaths due to medical and medication errors, doesn't it become a moral imperative to do so?

If you agree, how do we move the public debate toward answering this question and others that could actually make a difference?

If you don't agree, set me straight.

Press Ganey Quantifies an ROI on Efficiency

noreply@blogger.com (Jim Rosenblum) — Tue, 27 Oct 2009 20:56:00 +0000

In 2007, Press Ganey released Return on Investment: Creating Efficiency by Improving Patient Satisfaction. In it they identify some interesting efficiency, financial and quality relationships. Here is just one nugget from that report:

Discharge planning, capacity management, and patient throughput all have a direct impact on an organization's financial health. Overcrowding and inefficiency can lead to higher treatment costs, staffing difficulties, and poor patient satisfaction. The following examples illustrate the capacity gains realized from improving patient flow and efficiency at a typical 300-bed hospital (Kobis and Kennedy 2006):

Reducing length of stay by 0.25 days results in a functional increase of 12 beds
Increasing the number of patients discharged by 11:00 a.m. from 15% to 30% adds 8 functional beds
Decreasing the average bed turnover from 4 hours to 1 hour can add 4 to 6 functional beds
Reducing weekday surgical volume variability through demand smoothing can add 3 to 5 functional beds

These improvements can increase functional bed capacity by 27 to 31 beds—the equivalent of a typical nursing department—thus saving annual labor expenses of $2 million to $3 million. By providing the appropriate service in the right place at the right time, hospitals can improve throughput, length of stay, and cost per case. Not only does patient satisfaction help highlight efficiency bottlenecks within the organization, but improving satisfaction and improving efficiency are often done simultaneously.

The Absence of Market Capitalism Broke Healthcare

noreply@blogger.com (Jim Rosenblum) — Sat, 24 Oct 2009 00:12:00 +0000

Name something you purchase without knowing the cost, the quality or the best use of the product you are buying.

A root cause for what is popularly thought of as "Americas Healthcare Problem" is that market capitalism has been taken out of the mix.

Imagine you are one of about 10 million people who suffer from wear-and-tear arthritis of the knee (see JAMA) also known as osteoarthritis. Should you have arthroscopic surgery to clean up the joint and alleviate the pain? Would it help you to know that about 300,000 - 650,000 people opt for this surgery annually? Making an informed decision would imply that you could answer the following questions:

1. What is the effectiveness of the procedure;

2. How much does it cost; and,

3. How good is your surgeon at performing that surgery.

In all likelihood you, and most of the 10 million people who suffer from osteoarthritis of the knee, cannot answer any of these questions.

Because consumers do not know how much a procedure costs, its efficacy or the skill of the provider, they cannot participate in a system that drives down price and increases quality through consumer dollars rewarding skill, innovation and outcomes.

Consumers of healthcare are not the purchasers of healthcare. The purchasers of healthcare (payors) are large employers and insurance companies that negotiate with providers to determine reimbursement rates for procedures. Your voice is a distant whisper in this negotiation. Someone else is making decisions regarding what medicine and which treatment will be offered to you. And, because they are not the consumer, their agenda is likely to be different than yours.

One always gets what the system was designed to produce - the results always correspond to its design. If the system hides quality, cost and efficacy from the consumer and fosters competing agendas between consumer and payor what results should one expect? Exactly the ones we are getting.

There is good evidence that arthroscopic surgery provides no additional benefit to physical therapy and medication for the treatment of knee osteoarthritis. See Ortho Supersite in which the following quote is offered,

“Oral, parenteral, as well as surgical sham procedures all improved pain scores in the majority of patients with arthritic pain. Therefore, if placebo and conservative modalities for the treatment of OA of the knee are beneficial in a significant patient population, under what circumstances, if any, is arthroscopic intervention ever indicated in the elderly arthritic patient?”

One can see the results of a corroborating study reported in the New England Journal of Medicine. According to Arthritis Today, the National Center for Health Statistics reports that more than 650,000 arthroscopic lavage and debridement (cleaning and smoothing) procedures are performed for knee pain each year in the United States, at an average cost of $5,000 each. Let's generously assume that 50% of those surgeries are appropriate because they address certain functional problems, like a knee that suddenly locks up, or a joint that clicks and pops when one tries to play sports then this single issue accounts for $1.5 billion of healthcare waste annually - not including the cost of complications and rehabilitations.

Another example concerns surgery to repair herniated disks. In 2006, Newsweek reported $4.5 billion of annual waste that, I would argue, is the result of uninformed consumer choice.

"...about 300,000 Americans have surgery each year for herniated disks. With total hospital, anesthesia and surgery costs running around $10,000 to $15,000 per operation, that works out to up to $4.5 billion worth of surgery annually. Is it worth it? Maybe. And maybe not. A report in this week's issue of the Journal of the American Medical Association (JAMA) found that herniated disk patients who did not opt for surgery did nearly as well as those who went under the knife after a two-year period. And the researchers said the differences in outcome between the two approaches were 'small and not statistically significant.'"

Given the above, would you pay $10,000 - $15,000 for herniated disk surgery or $5,000 for arthroscopic surgery? If not, we just saved 6 billion healthcare dollars annually.

But you might choose these surgeries if there were a chance that they would help, especially if you weren't paying very much for the surgery... and if we are insured it can feel like we aren't paying very much.

Because the insured pay premiums and co-pays, most are only concerned with costs to the extent that it impacts out-of-pocket expenses. Typically, one does not consider the financial implications of their choices beyond these patient-pay expenses. Perhaps some factor into their thinking that the decision to have surgery might contribute to the insurance company's decision to raise the premiums of the employer who is likely to raise the employee's premium. I suspect, however, that most simply have the view that once one has satisfied their yearly deductibles and other out-of-pocket expenses that the balance is... free?

If you had $10,000 to manage your health this year, would you spend half of it to pay for the arthroscopic surgery to treat osteoarthritis? Maybe, but if you are paying for it and you have the facts concerning its efficacy then go for it. If you do decide to have the surgery wouldn't you at least want the physician with the best outcomes cutting you? Good luck with that research.

Having mandatory quality reporting on all physicians who perform the surgery would allow you to choose the surgeon with the best outcomes thereby rewarding his or her skill with your dollars. Why would a surgeon invest in quality if they can not charge more (or attract more patients) for their investment? Consumers typically can't access comparative quality information and insurance companies rarely (in a meaningful way) reward quality with higher reimbursements.

I believe that if consumers directly managed the dollars they spent on healthcare, understood the effectiveness of the treatments they were considering, and understood the comparative quality of their doctors we would have the best and most affordable healthcare on the planet.

A root cause of what ills American healthcare is a structure that hides the information from the consumer that would allow the consumer to be responsible for their choices and participate in driving down costs and improving quality. Change this structure and you radically change American healthcare...

Alternately, one could leave this alone and save a few hundred billion dollars by transforming hospital operations, but that will have to be another post