Direct Billing Survey

Basic Overnight Quarters Review #10

2015-08-04T10:40:00.000-07:00

Which property management company did you use?

Basic Overnight Quarters (BOQ)

What was the approximate START date for your stay?

March 2015

What was the approximate END date for your stay?

July 2015

You stated that you used Basic Overnight Quarters (BOQ). Where was your apartment located?

Sedona Slate in Arlington

Overall Satisfaction
On a scale of 1 to 5, please rate your level of satisfaction with the following:
Overall, how satisfied were you with your location and direct billing option?

Satisfied

How likely would you be to choose the same direct billing company next time?

Likely

Basic Questions
How much notice did the direct billing program (Oakwood, BOQ, NCH) give you for your housing assignment?

1 week to 1 month

How many family members (including yourself) were on your orders at the time of this housing assignment?
Number of Adults (age 19+): 2

Number of Children (age 0-4): 1

Number of Children (age 5-12): 0

Number of Teenagers (age 13-18): 0

How many bedrooms did your apartment have?

How many pets stayed with you?

Tell us what your apartment complex and neighborhood had to offer.
Please check each amenity provided by your apartment complex.

swimming pool, work-out facility, covered parking, transportation to and from FSI or Main State, weekly maid service, community/party room, high speed internet, cable or satellite TV, washer and dryer in apartment

Please check each item that your neighborhood offered within close proximity to your apartment.

playground, dog-friendly park, restaurants, grocery stores, convenience stores, coffee shops, Metro or bus stop, car share program (such as ZipCar), Capitol Bikeshare, mall or shopping center

How far is the walk to the nearest Metro station?

0-5 minutes

How far is the walk to the nearest ART bus stop that runs to FSI?

0-5 minutes

How far is the walk to the nearest Capitol Bikeshare station?

0-5 minutes

How far is the walk to the nearest car share program (such as ZipCar)?

0-5 minutes

Was the nearest grocery store within walking or driving distance?

0-5 minute walk

Satisfaction Questions
On a scale of 1 to 5, please rate your level of satisfaction with the following:
Size of apartment for your family size

Satisfied

Storage Space

Unsatisfied

Quality of "Welcome Kit" provided

Neutral

Quality of housekeeping services

Satisfied

If you ever had an issue with the quality of housekeeping services provided, was the issue ever resolved to your satisfaction?

Not Applicable

Quality of furniture provided

Satisfied

Proximity to the Metro

Very Satisfied

Please name the closest Metro stop.

Rosslyn

Proximity to FSI

Satisfied

Proximity to grocery store(s)

Very Satisfied

Please list the grocery stores near your building.

Safeway

Responsiveness of program (Oakwood, BOQ, NCH) to service calls

Neutral

How many times have you stayed with each of the directly billed apartment programs?
BOQ: 1

NCH: 0

Oakwood: 0

National Corporate Housing Review #12

2015-08-04T10:34:00.002-07:00

Which property management company did you use?

National Corporate Housing (NCH)

What was the approximate START date for your stay?

February 2014

What was the approximate END date for your stay?

August 2015

You stated that you used National Corporate Housing (NCH). Where was your apartment located?

1401 Joyce on Pentagon Row

Overall Satisfaction
On a scale of 1 to 5, please rate your level of satisfaction with the following:
Overall, how satisfied were you with your location and direct billing option?

Very Satisfied

How likely would you be to choose the same direct billing company next time?

Very Likely

Basic Questions
How much notice did the direct billing program (Oakwood, BOQ, NCH) give you for your housing assignment?

1 week to 1 month

How many family members (including yourself) were on your orders at the time of this housing assignment?
Number of Adults (age 19+): 2

Number of Children (age 0-4):0

Number of Children (age 5-12): 0

Number of Teenagers (age 13-18): 0

How many bedrooms did your apartment have?

How many pets stayed with you?

How much was the pet fee per pet?

$200

Tell us what your apartment complex and neighborhood had to offer.
Please check each amenity provided by your apartment complex.

swimming pool, work-out facility, covered parking, business center, transportation to and from FSI or Main State, weekly maid service, community/party room, high speed internet, cable or satellite TV, washer and dryer in apartment

Please check each item that your neighborhood offered within close proximity to your apartment.

playground, library, dog-friendly park, restaurants, grocery stores, convenience stores, coffee shops, Metro or bus stop, car share program (such as ZipCar), Capitol Bikeshare, mall or shopping center

How far is the walk to the nearest Metro station?

0-5 minutes

How far is the walk to the nearest ART bus stop that runs to FSI?

0-5 minutes

How far is the walk to the nearest Capitol Bikeshare station?

0-5 minutes

How far is the walk to the nearest car share program (such as ZipCar)?

0-5 minutes

Was the nearest grocery store within walking or driving distance?

0-5 minute walk

Satisfaction Questions
On a scale of 1 to 5, please rate your level of satisfaction with the following:
Size of apartment for your family size

Very Satisfied

Storage Space

Very Satisfied

Quality of "Welcome Kit" provided

Satisfied

Please share what items were included in the welcome kit.

All kitchen items, most were not great quality but they were new. Bedding, mostly new, ok quality bedspread was like something from the 60s. Towels were decent. Bath items like toothbrush holder were a bit worn but ok. The kit was as good or much better than the other corporate housing places.

Quality of housekeeping services

Satisfied

If you ever had an issue with the quality of housekeeping services provided, was the issue ever resolved to your satisfaction?

Not Applicable

Quality of furniture provided

Satisfied

Proximity to the Metro

Very Satisfied

Please name the closest Metro stop.

Pentagon City

Proximity to FSI

Satisfied

Proximity to grocery store(s)

Very Satisfied

Please list the grocery stores near your building.

Harris Teeter within 2 blocks, Giant on Columbia Pike, 5 min drive or bus.

Responsiveness of program (Oakwood, BOQ, NCH) to service calls

Very Satisfied

Please share any comments you might have regarding customer service and responsiveness of the program to service calls.

We had an air conditioning problem on a hot summer holiday weekend, they had the building maintenance crew there within hours. The concierge at the building was also excellent and always offered to follow up on maintenance requests.

How many times have you stayed with each of the directly billed apartment programs?
BOQ: 0

NCH: 1

Oakwood: 2

If you have stayed in this particular housing before, was this a deciding factor for you to return and why?

This was the first time with NCH. I would have stayed at Oakwood again but I have an adult EFM and Oakwood would not commit to giving me a 2BR apartment at the time of reservation. NCH would and we liked the location better.

Please use this space to share any additional thoughts about this particular direct billing program and the apartment where you stayed.

The experience with NCH was overall excellent. We had one glitch when we had to extend our stay for medical treatment. NCH agreed but 1401Joyce took back the lease so we were forced to move. NCH offered us another newer property nearby but moving was going to be a big hassle because we had already purchased consumables and we couldn't find a mover to help on short notice. NCH took responsibility and several execs from their office including the regional manager rented a van and personally helped us move! I think that is excellent customer service and I'd use NCH again in a heartbeat.

In general NCHs apartments were newer and furnishings nicer than Oakwood Rosslyn or Crystal City. The gym and party rooms at 1401 Joyce were nice The big park across the street was very convenient for walking my dog and there were always other dogs to play with. This property did not seem to have the dog size limits that other properties have in the area, if you have a St. Bernard this may be your place.

The NCH shuttle times were mostly tailored to the latest A-100 schedule and weren't always the most convenient for my FSI schedule. However the shuttle driver was incredibly nice, especially to my elderly EFM. Staying in Pentagon City worked well for us and we preferred it to the noisy Rosslyn corridor where you are on the flight path from DCA and the fire station and delivery trucks never stop. I highly recommend NCH and its properties around Pentagon City.

Oakwood Review #36

2015-04-29T08:08:00.004-07:00

Which property management company did you use?

Oakwood Corporate Housing

What was the approximate START date for your stay?

August 2014

What was the approximate END date for your stay?

June 2015

You stated that you used Oakwood Worldwide. Where was your apartment located?

Oakwood Falls Church

Overall Satisfaction
On a scale of 1 to 5, please rate your level of satisfaction with the following:
Overall, how satisfied were you with your location and direct billing option?

Very Unsatisfied

How likely would you be to choose the same direct billing company next time?

Very Unlikely

Basic Questions
How much notice did the direct billing program (Oakwood, BOQ, NCH) give you for your housing assignment?

3 months to 6 months

How many family members (including yourself) were on your orders at the time of this housing assignment?
Number of Adults (age 19+): 2

Number of Children (age 0-4): 1

Number of Children (age 5-12): 1

Number of Teenagers (age 13-18): 0

How many bedrooms did your apartment have?

How many pets stayed with you?

Tell us what your apartment complex and neighborhood had to offer.
Please check each amenity provided by your apartment complex.

playground on-site, swimming pool, work-out facility, uncovered parking, business center, kid activities (e.g., supervised movie night, play groups), volleyball court, tennis court, basketball court, transportation to and from FSI or Main State, weekly maid service, community/party room, high speed internet, cable or satellite TV, washer and dryer in apartment, dry cleaning store, convenience store

Please check each item that your neighborhood offered within close proximity to your apartment.

playground, restaurants, grocery stores, convenience stores, Metro or bus stop

How far is the walk to the nearest Metro station?

11-15 minutes

How far is the walk to the nearest ART bus stop that runs to FSI?

21 minutes or more

How far is the walk to the nearest Capitol Bikeshare station?

Not sure, didn't use

How far is the walk to the nearest car share program (such as ZipCar)?

Not sure, didn't use

Was the nearest grocery store within walking or driving distance?

0-5 minute drive

Satisfaction Questions
On a scale of 1 to 5, please rate your level of satisfaction with the following:
Size of apartment for your family size

Satisfied

Storage Space

Unsatisfied

Quality of "Welcome Kit" provided

Unsatisfied

Please share what items were included in the welcome kit.

TOWEL-BATH
TOWEL-HAND
TOWEL-WASH CLOTH
TOWEL-BATH MAT
BATH RUG
PILLOW PROTECTOR-STD
PILLOW PROTECTOR-KING
PILLOW CASE T250-KING
TISSUE HOLDER
LAUNDRY BASKET
VANITY SOAP DISH
CLOTHES HANGERS
CLOCK RADIO
SIG ACCENT PILLOW
SIGNTR DOWN STD PILLOW
PILLOW CONFOREL-KING
PILLOW CASE T-250-STD
SUPPER TOPPER-QUEEN
SIGNTR BLANKET-QUEEN
SIGNTR DUVET INSERT-QUEEN
SHEET FLAT T250 QUEEN
SHEET FITTED T250 QUEEN
SIGNTR DUVET COVER-QUEEN
SIGNTR BEDSKIRT-QUEEN

DISH SET-MUG
DISH SET-BOWL
DISH SET-SALAD PLATE
DISH SET-DNR PLATE
S/P SHAKERS
PLATE MAT
NAPKIN
GLASS-WINE
GLASS-BEVERAGE
GLASS-GOBLET
COOKIE SHEET
SILVERWARE SALAD FORK
SILVERWARE DNR FORK
SILVERWARE TEASPOON
SILVERWARE TABLE SPOON
SILVERWARE DNR KNIFE
KNIFE BLOCK
CORK SCREW
SPATULA
SERVING FORK
PASTA SPOON
SPOON BASTING
SPOON STRAINER
SILVERWARE TRAY
DISH TOWEL
DISH CLOTH
HOT PAD
WASTEBASKET-LG
ASHTRAY
POTATO PEELER
RUBBER SPATULA
IRON
PANS, 7 PC SET
NON-STICK FRY PAN
COFFEE MAKER
MIXING BOWL SMALL
MIXING BOWL MEDIUM
MIXING BOWL LARGE
CAN OPENER HAND
MEASURING SPOON
MEASURING CUP
COLANDER
GRATER
TONG
WIRE WHISK
BARBECUE BRUSH
DISH DRAINER SET
JUICE PITCHER
BUTTER DISH
CASSEROLE DISH
BAKING DISH
CUTTING BOARD
STD TELEPHONE
TOASTER

DISH SET-MUG
DISH SET-BOWL
DISH SET-SALAD PLATE
DISH SET-DNR PLATE
GLASS-WINE
GLASS-BEVERAGE
GLASS-GOBLET
SILVERWARE SALAD FORK
SILVERWARE DNR FORK
SILVERWARE TEASPOON
SILVERWARE TABLE SPOON
SILVERWARE DNR KNIFE

ELECTRIC CAN OPENER
UTENSIL HOLDER
FRUIT BASKET-WIRE
PAPER TOWEL HOLDER
PLUNGER
BOWL CLEANER
MOP BUCKET
PLANT, COFFEE TABLE
DECORATOR VASE
DECORATOR TRAY
CORDLESS TELE/ANS MACH

Quality of housekeeping services

Very Unsatisfied

If you ever had an issue with the quality of housekeeping services provided, was the issue ever resolved to your satisfaction?

Quality of furniture provided

Very Unsatisfied

Proximity to the Metro

Satisfied

Please name the closest Metro stop.

East Falls Church Metro

Proximity to FSI

Neutral

Proximity to grocery store(s)

Satisfied

Please list the grocery stores near your building.

Safeway, Good Fortune(new chinese grocery store at eden center), shoppers, giant

Responsiveness of program (Oakwood, BOQ, NCH) to service calls

Very Unsatisfied

Please share any comments you might have regarding customer service and responsiveness of the program to service calls.

Oakwood Falls Church customer service representatives are not friendly and are impolite. Service requests are often forgotten or delayed for days.

Experience with local school system.

Satisfied

What school(s) did your child(ren) attend?

Mount Daniel

Please elaborate on why you were or were not satisfied with the school(s).

Staffs at Mount Daniel school are familiar with Foreign Service, so it was less stressful for registration or all other admin work.

How many times have you stayed with each of the directly billed apartment programs?
BOQ: 0

NCH: 0

Oakwood: 1

Please use this space to share any additional thoughts about this particular direct billing program and the apartment where you stayed.

Oakwood Falls Church provides terribly scratched, broken and smelly furniture.

The heating system fails frequently, and the management does not put any notice about it, and there will be no hot water for days. But the management will put a warning notice right away if they see kids running on the hallway.

The internet speed is terrible. It was never been fixed while we were staying even though it was promised to be fixed.

Once a week maid service is provided, but the maid shows up at 5 pm to clean your apt while you have visitors. And you need to bribe to have a consistent schedule for the maid service.

We will not use any of Oakwood. The buildings are too old and outdated. They should provide better customer service, amenities and furniture to stay in the direct billing program. State Dept should consider to find better corporate housing for their employees other than Oakwood.

National Corporate Housing Review #11

2015-04-29T08:08:00.001-07:00

Which property management company did you use?

National Corporate Housing (NCH)

What was the approximate START date for your stay?

August 2014

What was the approximate END date for your stay?

May 2015

You stated that you used National Corporate Housing (NCH). Where was your apartment located?

Quincy Plaza

Overall Satisfaction
On a scale of 1 to 5, please rate your level of satisfaction with the following:
Overall, how satisfied were you with your location and direct billing option?

Satisfied

How likely would you be to choose the same direct billing company next time?

Likely

Basic Questions

How many family members (including yourself) were on your orders at the time of this housing assignment?
Number of Adults (age 19+):2

Number of Children (age 0-4): 2

Number of Children (age 5-12): 0

Number of Teenagers (age 13-18): 0

How many bedrooms did your apartment have?

How many pets stayed with you?

Tell us what your apartment complex and neighborhood had to offer.
Please check each amenity provided by your apartment complex.

playground on-site, swimming pool, work-out facility, covered parking, business center, transportation to and from FSI or Main State, weekly maid service, community/party room, high speed internet, cable or satellite TV, washer and dryer in apartment

Please check each item that your neighborhood offered within close proximity to your apartment.

playground, library, restaurants, convenience stores, coffee shops, Metro or bus stop, car share program (such as ZipCar), Capitol Bikeshare, mall or shopping center

How far is the walk to the nearest Metro station?

0-5 minutes

How far is the walk to the nearest ART bus stop that runs to FSI?

Not sure, didn't use

How far is the walk to the nearest Capitol Bikeshare station?

0-5 minutes

How far is the walk to the nearest car share program (such as ZipCar)?

0-5 minutes

Was the nearest grocery store within walking or driving distance?

6-10 minute walk

Satisfaction Questions
On a scale of 1 to 5, please rate your level of satisfaction with the following:
Size of apartment for your family size

Satisfied

Storage Space

Satisfied

Quality of "Welcome Kit" provided

Neutral

Quality of housekeeping services

Satisfied

If you ever had an issue with the quality of housekeeping services provided, was the issue ever resolved to your satisfaction?

Yes

Quality of furniture provided

Neutral

Proximity to the Metro

Satisfied

Please name the closest Metro stop.

Virginia Square

Proximity to FSI

Satisfied

Proximity to grocery store(s)

Neutral

Please list the grocery stores near your building.

Harris Teeter is several blocks away

Responsiveness of program (Oakwood, BOQ, NCH) to service calls

Satisfied

How many times have you stayed with each of the directly billed apartment programs?
BOQ: 0

NCH: 1

Oakwood: 1

National Corporate Housing Review #10

2015-02-13T10:50:00.000-08:00

Which property management company did you use?

National Corporate Housing (NCH)

What was the approximate START date for your stay?

September 2014

What was the approximate END date for your stay?

April 2015

You stated that you used National Corporate Housing (NCH). Where was your apartment located?

Archstone Virginia Square

Overall Satisfaction
On a scale of 1 to 5, please rate your level of satisfaction with the following:
Overall, how satisfied were you with your location and direct billing option?

very satisfied

How likely would you be to choose the same direct billing company next time?

likely

Basic Questions
How much notice did the direct billing program (Oakwood, BOQ, NCH) give you for your housing assignment?

1 week to 1 month

How many family members (including yourself) were on your orders at the time of this housing assignment?
Number of Adults (age 19+): 2

Number of Children (age 0-4): 1

Number of Children (age 5-12): 0

Number of Teenagers (age 13-18): 0

How many bedrooms did your apartment have?

How many pets stayed with you?

How much was the pet fee per pet?

$350 one time fee

Tell us what your apartment complex and neighborhood had to offer.
Please check each amenity provided by your apartment complex.

swimming pool, work-out facility, covered parking, business center, bike storage room, transportation to and from FSI or Main State, weekly maid service, community/party room, high speed internet, cable or satellite TV, washer and dryer in apartment, 24-hour front desk/concierge

Please check each item that your neighborhood offered within close proximity to your apartment.

How far is the walk to the nearest Metro station?

0-5 minutes

How far is the walk to the nearest ART bus stop that runs to FSI?

Not sure, didn't use

How far is the walk to the nearest Capitol Bikeshare station?

0-5 minutes

How far is the walk to the nearest car share program (such as ZipCar)?

0-5 minutes

Was the nearest grocery store within walking or driving distance?

0-5 minute walk

Satisfaction Questions
On a scale of 1 to 5, please rate your level of satisfaction with the following:
Size of apartment for your family size

very satisfied

Storage Space

satisfied

Quality of "Welcome Kit" provided

satisfied

Please share what items were included in the welcome kit.

Enough plates and bowls for 8, about 9 small and large glasses, mugs, 4 or so wine glasses, lots of silverware, knife set (not the best, but not the worst...), glass cutting board, can opener, large spoon, slotted spoon, spatula, large fork, spaghetti spoon, tongs, coffee maker, toaster, dish towels, 6+ large bath towels, washcloths, hand towels, 4 sets of sheets, 8 pillows, 2 alarm clocks, hair dryer, 2 laundry baskets, trash cans for bathrooms and kitchen, small cookie sheet, teapot, large and small skillets, cheese grater, 3 pots with tops of various sizes, sample size toiletries, a few snacks and coffee, 2 TVs and DVD players, vacuum, mop, broom, dust pan, bucket, small glass rectangular pan, two glass bowls, vegetable peeler, salt and pepper shakers, sugar bowl, a few tupperware containers, measuring cups and spoons, clothes hangers, water pitcher.
Overall quality was OK to good. I was very happy with the type of items provided, especially in the kitchen.

Quality of housekeeping services

satisfied

If you ever had an issue with the quality of housekeeping services provided, was the issue ever resolved to your satisfaction?

Yes

Quality of furniture provided

unsatisfied

Proximity to the Metro

very satisfied

Please name the closest Metro stop.

Virginia Square

Proximity to FSI

satisfied

Proximity to grocery store(s)

very satisfied

Please list the grocery stores near your building.

Giant (5 minute walk), Harris Teeter (5 minute drive), Whole Foods (10 minute drive), Safeway (10 minute drive)

Responsiveness of program (Oakwood, BOQ, NCH) to service calls

very satisfied

Please share any comments you might have regarding customer service and responsiveness of the program to service calls.

When calling the main NCH number, I have had variable success with things getting fixed in a timely manner. However, calling or emailing Becky Dorsett directly has always resulted in a quick response. We've only had two small issues and the apartment building maintenance staff are very professional and thorough.

Experience with local school system.

satisfied

What school(s) did your child(ren) attend?

Redeemer Lutheran Preschool in McLean

Please elaborate on why you were or were not satisfied with the school(s).

It has been a great preschool for us, but the driving distance of 15-25 minutes one way is a little much. However, all other part-day options that were much closer were already filled by the time we searched for a preschool (after finding out our housing assignment). If I had to do it over again, I would have just gone ahead and signed up for a preschool in Arlington because all of the options would have been closer.

How many times have you stayed with each of the directly billed apartment programs?
BOQ: 0

NCH: 1

Oakwood: 1

If you have stayed in this particular housing before, was this a deciding factor for you to return and why?

N/A

Please use this space to share any additional thoughts about this particular direct billing program and the apartment where you stayed.

I have only stayed at Oakwood Crystal City before this and that was for 2 weeks. This apartment is far and above better than that because of the nice apartment and the proximity to so many things such as the library, grocery store, and park. My only real complaint is the cheap quality of the rented furniture. We bought a mattress topper for the master bedroom because it was so uncomfortable. The dining room chairs are also very uncomfortable and two of them are wobbly. But those are all things we can live with. I would go with either NCH or BOQ next time as well.

Oakwood Review #35

2015-01-28T12:29:00.001-08:00

Which property management company did you use?

Oakwood Corporate Housing

What was the approximate START date for your stay?

September 2014

What was the approximate END date for your stay?

March 2015

You stated that you used Oakwood Worldwide. Where was your apartment located?

Oakwood Arlington (Rosslyn)

Overall Satisfaction
On a scale of 1 to 5, please rate your level of satisfaction with the following:
Overall, how satisfied were you with your location and direct billing option?

Satisfied

How likely would you be to choose the same direct billing company next time?

Likely

Basic Questions
How much notice did the direct billing program (Oakwood, BOQ, NCH) give you for your housing assignment?

1 month - 3 months

How many family members (including yourself) were on your orders at the time of this housing assignment?
Number of Adults (age 19+): 2

Number of Children (age 0-4): 2

Number of Children (age 5-12): 0

Number of Teenagers (age 13-18): 0

How many bedrooms did your apartment have?

How many pets stayed with you?

Tell us what your apartment complex and neighborhood had to offer.
Please check each amenity provided by your apartment complex.

swimming pool, work-out facility, covered parking, bike storage room, kid activities (e.g., supervised movie night, play groups), transportation to and from FSI or Main State, weekly maid service, community/party room, high speed internet, cable or satellite TV, washer and dryer in apartment

Please check each item that your neighborhood offered within close proximity to your apartment.

restaurants, grocery stores, convenience stores, coffee shops, Metro or bus stop, car share program (such as ZipCar), Capitol Bikeshare

How far is the walk to the nearest Metro station?

0-5 minutes

How far is the walk to the nearest ART bus stop that runs to FSI?

Not sure, didn't use

How far is the walk to the nearest Capitol Bikeshare station?

0-5 minutes

How far is the walk to the nearest car share program (such as ZipCar)?

0-5 minutes

Was the nearest grocery store within walking or driving distance?

0-5 minute walk

Satisfaction Questions
On a scale of 1 to 5, please rate your level of satisfaction with the following:
Size of apartment for your family size

Very Satisfied

Storage Space

Neutral

Quality of "Welcome Kit" provided

Neutral

Please share what items were included in the welcome kit.

The kitchen items are very basic. We often run out of silverware for a family of four people.

Quality of housekeeping services

Neutral

If you ever had an issue with the quality of housekeeping services provided, was the issue ever resolved to your satisfaction?

Not Applicable

Quality of furniture provided

Neutral

Proximity to the Metro

Very Satisfied

Please name the closest Metro stop.

Rosslyn

Proximity to FSI

Very Satisfied

Proximity to grocery store(s)

Satisfied

Please list the grocery stores near your building.

Safeway is closest, but Whole Foods and Trader Joes are just one mile away.

Responsiveness of program (Oakwood, BOQ, NCH) to service calls

Very Satisfied

Please share any comments you might have regarding customer service and responsiveness of the program to service calls.

We had some minor concerns when we moved in, and they were all resolved quickly.

Please elaborate on why you were or were not satisfied with the school(s).

too young to go to school

How many times have you stayed with each of the directly billed apartment programs?
BOQ: 0

NCH: 0

Oakwood: 2

If you have stayed in this particular housing before, was this a deciding factor for you to return and why?

Oakwood Rosslyn is very convenient to everything - including Metro and FSI. The FSI shuttle stops at the door.

National Corporate Housing Review #9

2015-01-28T12:24:00.003-08:00

Which property management company did you use?

National Corporate Housing (NCH)

What was the approximate START date for your stay?

May 2014

What was the approximate END date for your stay?

April 2015

You stated that you used National Corporate Housing (NCH). Where was your apartment located?

Archstone Ballston Square

Overall Satisfaction
On a scale of 1 to 5, please rate your level of satisfaction with the following:
Overall, how satisfied were you with your location and direct billing option?

Satisfied

How likely would you be to choose the same direct billing company next time?

Unlikely

Basic Questions
How much notice did the direct billing program (Oakwood, BOQ, NCH) give you for your housing assignment?

1 week to 1 month

How many family members (including yourself) were on your orders at the time of this housing assignment?
Number of Adults (age 19+): 2

Number of Children (age 0-4): 0

Number of Children (age 5-12): 0

Number of Teenagers (age 13-18): 0

How many bedrooms did your apartment have?

How many pets stayed with you?

How much was the pet fee per pet?

Tell us what your apartment complex and neighborhood had to offer.
Please check each amenity provided by your apartment complex.

swimming pool, work-out facility, covered parking, business center, bike storage room, weekly maid service, community/party room, washer and dryer in apartment

Please check each item that your neighborhood offered within close proximity to your apartment.

playground, library, restaurants, grocery stores, convenience stores, coffee shops, Metro or bus stop, car share program (such as ZipCar), Capitol Bikeshare

How far is the walk to the nearest Metro station?

0-5 minutes

How far is the walk to the nearest ART bus stop that runs to FSI?

0-5 minutes

How far is the walk to the nearest Capitol Bikeshare station?

0-5 minutes

How far is the walk to the nearest car share program (such as ZipCar)?

0-5 minutes

Was the nearest grocery store within walking or driving distance?

0-5 minute walk

Satisfaction Questions
On a scale of 1 to 5, please rate your level of satisfaction with the following:
Size of apartment for your family size

Satisfied

Storage Space

Neutral

Quality of "Welcome Kit" provided

Neutral

Please share what items were included in the welcome kit.

cheap cutting knives; set of 4: plates, glasses, cups, small plates, bowls, silverware; a couple of skillets; a few storage containers; cookie sheet; a package of oreos; cheap plastic service utensils that have already started cracking

Quality of housekeeping services

Unsatisfied

If you ever had an issue with the quality of housekeeping services provided, was the issue ever resolved to your satisfaction?

Quality of furniture provided

Unsatisfied

Proximity to the Metro

Very Satisfied

Please name the closest Metro stop.

Ballston

Proximity to FSI

Very Satisfied

Proximity to grocery store(s)

Very Satisfied

Please list the grocery stores near your building.

I am very satisfied. Harris Teeter is a 5-minute walk. Giant is 10 minutes away, and Trader Joe's is about 15 minutes away by foot.

Responsiveness of program (Oakwood, BOQ, NCH) to service calls

Satisfied

Please share any comments you might have regarding customer service and responsiveness of the program to service calls.

they always got back with us quickly, but their contract providers didn't always get it done. the housekeeping was poor, just going through the motions. when we had a problem with our bed, they didn't address the problem (no support bar underneath), they just replaced the mattress. I ended up buying something to fix the problem.

How many times have you stayed with each of the directly billed apartment programs?
BOQ: 0

NCH: 1

Oakwood: 0

Please use this space to share any additional thoughts about this particular direct billing program and the apartment where you stayed.

Comparing notes with friends who have stayed with other companies, I would choose either BOQ or an Oakwood-managed unit, but not in an Oakwood property. Others were far more satisfied with the service provided by those companies. In fact, except for people who live in Oakwood-owned properties, I don't hear complaints from anybody outside of NCH.

National Corporate Housing Review #8

2015-01-28T12:23:00.003-08:00

Which property management company did you use?

National Corporate Housing (NCH)

What was the approximate START date for your stay?

August 2014

What was the approximate END date for your stay?

July 2015

You stated that you used National Corporate Housing (NCH). Where was your apartment located?

1401 Joyce on Pentagon Row

Overall Satisfaction
On a scale of 1 to 5, please rate your level of satisfaction with the following:
Overall, how satisfied were you with your location and direct billing option?

Satisfied

How likely would you be to choose the same direct billing company next time?

Likely

Basic Questions
How much notice did the direct billing program (Oakwood, BOQ, NCH) give you for your housing assignment?

1 week to 1 month

How many family members (including yourself) were on your orders at the time of this housing assignment?
Number of Adults (age 19+): 2

Number of Children (age 0-4): 2

Number of Children (age 5-12): 0

Number of Teenagers (age 13-18): 0

How many bedrooms did your apartment have?

How many pets stayed with you?

How much was the pet fee per pet?

It is a one time fee and I don't recall how much it was.

Tell us what your apartment complex and neighborhood had to offer.
Please check each amenity provided by your apartment complex.

Please check each item that your neighborhood offered within close proximity to your apartment.

playground, library, restaurants, grocery stores, convenience stores, coffee shops, Metro or bus stop, car share program (such as ZipCar), Capitol Bikeshare, mall or shopping center, sports fields and a children's spray park are right across the street

How far is the walk to the nearest Metro station?

0-5 minutes

How far is the walk to the nearest ART bus stop that runs to FSI?

Not sure, didn't use

How far is the walk to the nearest Capitol Bikeshare station?

0-5 minutes

How far is the walk to the nearest car share program (such as ZipCar)?

0-5 minutes

Was the nearest grocery store within walking or driving distance?

0-5 minute walk

Satisfaction Questions
On a scale of 1 to 5, please rate your level of satisfaction with the following:
Size of apartment for your family size

Very Satisfied

Storage Space

Neutral

Quality of "Welcome Kit" provided

Neutral

Please share what items were included in the welcome kit.

linens, towels, 2 TV's and DVD players, set of plates, bowls, and cups for 8, silverware, some cooking supplies (but limited), can opener, grater, and extra set of blankets/pillows.

Quality of housekeeping services

Satisfied

If you ever had an issue with the quality of housekeeping services provided, was the issue ever resolved to your satisfaction?

Not Applicable

Quality of furniture provided

Very Satisfied

Proximity to the Metro

Very Satisfied

Please name the closest Metro stop.

Pentagon City

Proximity to FSI

Satisfied

Proximity to grocery store(s)

Satisfied

Please list the grocery stores near your building.

Harris Teeter and Costco (5 minute walk to each)

Responsiveness of program (Oakwood, BOQ, NCH) to service calls

Satisfied

Experience with local school system.

Very Satisfied

What school(s) did your child(ren) attend?

preschool

Please elaborate on why you were or were not satisfied with the school(s).

Arlington County preschool options are amazing via the Parks and Rec Dept. They are very reasonably priced and the teachers are fantastic.

How many times have you stayed with each of the directly billed apartment programs?
BOQ: 0

NCH: 1

Oakwood: 0

Please use this space to share any additional thoughts about this particular direct billing program and the apartment where you stayed.

The staff at 1401 Joyce are wonderful. They know my children and dog's name and welcome them each time. The building is extremely dog friendly and was not afraid to have a German Shepard mix like Oakwood. The gym is fantastic and the party room/bbq area overlooks the skyline of DC. It is beautiful.

The neighborhood is great for walking around and there is so much to do here. Pentagon Row shops/restaurants, Fashion Place Mall, and one of the best Arlington County Parks located right across the street. It has 2 parks, spray park, sand volleyball court, basketball and tennis courts, 2 soccer fields as well as nice paths to walk.

I would live here again without any hesitation. The apartments are well kept, large, and the furniture is great.

Basic Overnight Quarters Review #9

2015-01-28T12:09:00.001-08:00

Which property management company did you use?

Basic Overnight Quarters (BOQ)

What was the approximate START date for your stay?

September 2014

What was the approximate END date for your stay?

December 2014

You stated that you used Basic Overnight Quarters (BOQ). Where was your apartment located?

Sedona Slate in Arlington

Overall Satisfaction
On a scale of 1 to 5, please rate your level of satisfaction with the following:
Overall, how satisfied were you with your location and direct billing option?

Satisfied

How likely would you be to choose the same direct billing company next time?

Very Likely

Basic Questions
How much notice did the direct billing program (Oakwood, BOQ, NCH) give you for your housing assignment?

more than 6 months

How many family members (including yourself) were on your orders at the time of this housing assignment?
Number of Adults (age 19+): 2

Number of Children (age 0-4): 0

Number of Children (age 5-12): 0

Number of Teenagers (age 13-18): 0

How many bedrooms did your apartment have?

How many pets stayed with you?

How much was the pet fee per pet?

$500 + $50/month

Tell us what your apartment complex and neighborhood had to offer.
Please check each amenity provided by your apartment complex.

Please check each item that your neighborhood offered within close proximity to your apartment.

restaurants, grocery stores, coffee shops, Metro or bus stop, car share program (such as ZipCar), Capitol Bikeshare

How far is the walk to the nearest Metro station?

0-5 minutes

How far is the walk to the nearest ART bus stop that runs to FSI?

Not sure, didn't use

How far is the walk to the nearest Capitol Bikeshare station?

0-5 minutes

How far is the walk to the nearest car share program (such as ZipCar)?

0-5 minutes

Was the nearest grocery store within walking or driving distance?

0-5 minute walk

Satisfaction Questions
On a scale of 1 to 5, please rate your level of satisfaction with the following:
Size of apartment for your family size

Satisfied

Storage Space

Satisfied

Quality of "Welcome Kit" provided

Very Satisfied

Please share what items were included in the welcome kit.

Pots, pans, dishes, glasses, utensils, cutting board, coffee maker, small safe, toaster, alarm clock.

Quality of housekeeping services

Satisfied

If you ever had an issue with the quality of housekeeping services provided, was the issue ever resolved to your satisfaction?

Yes

Quality of furniture provided

Satisfied

Proximity to the Metro

very satisfied

Please name the closest Metro stop.

Rosslyn

Proximity to FSI

Very Satisfied

Proximity to grocery store(s)

Very Unsatisfied

Please list the grocery stores near your building.

Safeway, one block away; Whole Foods and Trader Joe's in Clarendon.

Responsiveness of program (Oakwood, BOQ, NCH) to service calls

Very Satisfied

Please share any comments you might have regarding customer service and responsiveness of the program to service calls.

BOQ is extremely responsive on maintenance issues, and liaising with building management. I can't say enough good things about the service provided by BOQ.

How many times have you stayed with each of the directly billed apartment programs?
BOQ: 1

NCH: 0

Oakwood: 1

Please use this space to share any additional thoughts about this particular direct billing program and the apartment where you stayed.

While I am extremely satisfied with the service provided by BOQ, I do not think I would return to this particular property, Sedona-Slate. The club room is difficult to use as there are constantly graduate students using the room, and the costs to rent the room for a group are prohibitive. While the building is new and modern, the finishes are not very nice. Apartments on the lower half of the building are dark, and the third floor is on the ground level and lacks privacy. Dog walkers are known to use the parking garage to relieve their pets. BOQ is excellent, but the building is not so nice.

Oakwood Review #34

2015-01-28T12:01:00.001-08:00

Which property management company did you use?

Oakwood Corporate Housing

What was the approximate START date for your stay?

July 2013

What was the approximate END date for your stay?

November 2013

You stated that you used Oakwood Worldwide. Where was your apartment located?

Oakwood Crystal City

Overall Satisfaction
On a scale of 1 to 5, please rate your level of satisfaction with the following:
Overall, how satisfied were you with your location and direct billing option?

Unsatisfied

How likely would you be to choose the same direct billing company next time?

Very Unlikely

Basic Questions
How much notice did the direct billing program (Oakwood, BOQ, NCH) give you for your housing assignment?

1 month - 3 months

How many family members (including yourself) were on your orders at the time of this housing assignment?
Number of Adults (age 19+): 2

Number of Children (age 0-4): 1

Number of Children (age 5-12): 2

Number of Teenagers (age 13-18): 0

How many bedrooms did your apartment have?

How many pets stayed with you?

Tell us what your apartment complex and neighborhood had to offer.
Please check each amenity provided by your apartment complex.

Please check each item that your neighborhood offered within close proximity to your apartment.

How far is the walk to the nearest Metro station?

0-5 minutes

How far is the walk to the nearest ART bus stop that runs to FSI?

Not sure, didn't use

How far is the walk to the nearest Capitol Bikeshare station?

0-5 minutes

How far is the walk to the nearest car share program (such as ZipCar)?

0-5 minutes

Was the nearest grocery store within walking or driving distance?

11-15 minute walk

Satisfaction Questions
On a scale of 1 to 5, please rate your level of satisfaction with the following:
Size of apartment for your family size

Satisfied

Storage Space

Neutral

Quality of "Welcome Kit" provided

Satisfied

Please share what items were included in the welcome kit.

Linens, dishes, utensils, cookware, glasses, starter dish soap and bar soap.

Quality of housekeeping services

Satisfied

If you ever had an issue with the quality of housekeeping services provided, was the issue ever resolved to your satisfaction?

Not Applicable

Quality of furniture provided

Very Unsatisfied

Proximity to the Metro

Very Satisfied

Please name the closest Metro stop.

Crystal City

Proximity to FSI

Satisfied

Proximity to grocery store(s)

Satisfied

Please list the grocery stores near your building.

Harris Teeter in walking distance

Responsiveness of program (Oakwood, BOQ, NCH) to service calls

Very Unsatisfied

Please share any comments you might have regarding customer service and responsiveness of the program to service calls.

Our make ready process was inadequate as several things were not functioning properly on arrival. We gave them a list and even met with the manager and got a noncommittal response. The furniture was in such disrepair that it was injuring the kids, again nothing they would do to remedy it. They balked at furnishing us a desk. The facilities staff were in general very rude and the whole building in such bad repair that they were terribly overworked, while making no headway. It appeared to us that they are running the property into the ground, not improving it at all.

Experience with local school system.

Neutral

What school(s) did your child(ren) attend?

Homeschool

How many times have you stayed with each of the directly billed apartment programs?
BOQ: 0

NCH: 0

Oakwood: 2

If you have stayed in this particular housing before, was this a deciding factor for you to return and why?

Yes, mainly because of our familiarity with the neighborhood, which is really great. 2 years had passed since our previous stay and the building had degraded much in that time. I would never stay there again. If there were another facility in the area that offered shuttle service to FSI we would stay at it.

Please use this space to share any additional thoughts about this particular direct billing program and the apartment where you stayed.

I think Oakwood Crystal City has been making a ton of money from State folks and not using any of it to improve their facility; after all, until recently they've had no competition and we are all transient. Their location is superb, but the carpet was thin around thresholds such that our feet would get poked by nails, nails were sticking out through the furniture, AC broke numerous times, shower had very low water pressure. All in all, being in the apartment was misery.

National Corporate Housing Review #7

2015-01-21T18:17:00.000-08:00

Which property management company did you use?

National Corporate Housing (NCH)

What was the approximate START date for your stay?

March 2014

What was the approximate END date for your stay?

August 2014

You stated that you used National Corporate Housing (NCH). Where was your apartment located?

Meridian Ballston Commons

Overall Satisfaction
On a scale of 1 to 5, please rate your level of satisfaction with the following:
Overall, how satisfied were you with your location and direct billing option?

Very Satisfied

How likely would you be to choose the same direct billing company next time?

Very Likely

Basic Questions
How much notice did the direct billing program (Oakwood, BOQ, NCH) give you for your housing assignment?

1 week to 1 month

How many family members (including yourself) were on your orders at the time of this housing assignment?
Number of Adults (age 19+): 2

Number of Children (age 0-4): 1

Number of Children (age 5-12): 1

Number of Teenagers (age 13-18): 0

How many bedrooms did your apartment have?

How many pets stayed with you?

Tell us what your apartment complex and neighborhood had to offer.
Please check each amenity provided by your apartment complex.

swimming pool, work-out facility, covered parking, business center, transportation to and from FSI or Main State, weekly maid service

Please check each item that your neighborhood offered within close proximity to your apartment.

playground, library, restaurants, grocery stores, coffee shops, Metro or bus stop, Capitol Bikeshare, Farmer's Market, Mall

How far is the walk to the nearest Metro station?

0-5 minutes

How far is the walk to the nearest ART bus stop that runs to FSI?

0-5 minutes

How far is the walk to the nearest Capitol Bikeshare station?

0-5 minutes

How far is the walk to the nearest car share program (such as ZipCar)?

0-5 minutes

Was the nearest grocery store within walking or driving distance?

6-10 minute walk

Satisfaction Questions
On a scale of 1 to 5, please rate your level of satisfaction with the following:
Size of apartment for your family size

Very Satisfied

Storage Space

Satisfied

Quality of "Welcome Kit" provided

Satisfied

Please share what items were included in the welcome kit.

Plates, silverware, basic pots and pans, towels, sheets, pillows, small laundry soap

Quality of housekeeping services

Very Satisfied

If you ever had an issue with the quality of housekeeping services provided, was the issue ever resolved to your satisfaction?

Not Applicable

Quality of furniture provided

Satisfied

Proximity to the Metro

Very Satisfied

Please name the closest Metro stop.

Ballston

Proximity to FSI

Very Satisfied

Proximity to grocery store(s)

Satisfied

Please list the grocery stores near your building.

Harris Teeter

Responsiveness of program (Oakwood, BOQ, NCH) to service calls

Very Satisfied

Please share any comments you might have regarding customer service and responsiveness of the program to service calls.

Very responsive and friendly.

How many times have you stayed with each of the directly billed apartment programs?
BOQ: 0

NCH: 1

Oakwood: 0

Please use this space to share any additional thoughts about this particular direct billing program and the apartment where you stayed.

Overall, I had a very positive experience and appreciated the program.
One area for constructive feedback is the intro to the program when a new hire starts. When I joined, I was sent to the facebook page to learn about my options with the direct bill program. There was lots of good info on facebook, but I found it difficult to sort through as the initial intro to the program. A list of the three main vendors with links to their sites would have been more useful.

Oakwood Review #33

2015-01-21T18:07:00.000-08:00

Which property management company did you use?

Oakwood Corporate Housing

What was the approximate START date for your stay?

September 2013

What was the approximate END date for your stay?

July 2014

You stated that you used Oakwood Worldwide. Where was your apartment located?

Oakwood Crystal City

Overall Satisfaction
On a scale of 1 to 5, please rate your level of satisfaction with the following:
Overall, how satisfied were you with your location and direct billing option?

Unsatisfied

How likely would you be to choose the same direct billing company next time?

Unlikely

Basic Questions
How much notice did the direct billing program (Oakwood, BOQ, NCH) give you for your housing assignment?

1 week to 1 month

How many family members (including yourself) were on your orders at the time of this housing assignment?
Number of Adults (age 19+): 2

Number of Children (age 0-4): 1

Number of Children (age 5-12): 0

Number of Teenagers (age 13-18): 0

How many bedrooms did your apartment have?

How many pets stayed with you?

Tell us what your apartment complex and neighborhood had to offer.
Please check each amenity provided by your apartment complex.

swimming pool, work-out facility, covered parking, business center, bike storage room, kid activities (e.g., supervised movie night, play groups), transportation to and from FSI or Main State, weekly maid service

Please check each item that your neighborhood offered within close proximity to your apartment.

playground, library, restaurants, grocery stores, convenience stores, coffee shops, Metro or bus stop, car share program (such as ZipCar), Capitol Bikeshare

How far is the walk to the nearest Metro station?

0-5 minutes

How far is the walk to the nearest ART bus stop that runs to FSI?

Not sure, didn't use

How far is the walk to the nearest Capitol Bikeshare station?

0-5 minutes

How far is the walk to the nearest car share program (such as ZipCar)?

0-5 minutes

Was the nearest grocery store within walking or driving distance?

6-10 minute walk

Satisfaction Questions
On a scale of 1 to 5, please rate your level of satisfaction with the following:
Size of apartment for your family size

Very Unsatisfied

Storage Space

Neutral

Quality of "Welcome Kit" provided

Very Unsatisfied

Please share what items were included in the welcome kit.

basic kitchen items, small packages of laundry/dish/dishwasher soap and detergents; travel size toiletries; linens

Quality of housekeeping services

Unsatisfied

If you ever had an issue with the quality of housekeeping services provided, was the issue ever resolved to your satisfaction?

Quality of furniture provided

Unsatisfied

Proximity to the Metro

Very Satisfied

Please name the closest Metro stop.

Crystal City

Proximity to FSI

Neutral

Proximity to grocery store(s)

Satisfied

Please list the grocery stores near your building.

Harris Teeter

Responsiveness of program (Oakwood, BOQ, NCH) to service calls

Very Satisfied

Please share any comments you might have regarding customer service and responsiveness of the program to service calls.

Maintenance staff provided great customer service. Unfortunately they were dealing with dilapidated building.

How many times have you stayed with each of the directly billed apartment programs?
BOQ: 0

NCH: 0

Oakwood: 1

Please use this space to share any additional thoughts about this particular direct billing program and the apartment where you stayed.

Until the windows and sliding glass doors are updated, this building is unlivable. These should have been replaced twenty years ago.

Oakwood Review #32

2015-01-21T18:04:00.001-08:00

Which property management company did you use?

Oakwood Corporate Housing

What was the approximate START date for your stay?

September 2013

What was the approximate END date for your stay?

April 2014

You stated that you used Oakwood Worldwide. Where was your apartment located?

Oakwood Crystal City

Overall Satisfaction
On a scale of 1 to 5, please rate your level of satisfaction with the following:
Overall, how satisfied were you with your location and direct billing option?

Neutral

How likely would you be to choose the same direct billing company next time?

Neutral

Basic Questions
How much notice did the direct billing program (Oakwood, BOQ, NCH) give you for your housing assignment?

1 week to 1 month

How many family members (including yourself) were on your orders at the time of this housing assignment?
Number of Adults (age 19+): 1

Number of Children (age 0-4): 2

Number of Children (age 5-12): 0

Number of Teenagers (age 13-18): 0

How many bedrooms did your apartment have?

How many pets stayed with you?

Tell us what your apartment complex and neighborhood had to offer.
Please check each amenity provided by your apartment complex.

swimming pool, work-out facility, covered parking, business center, transportation to and from FSI or Main State

Please check each item that your neighborhood offered within close proximity to your apartment.

library, restaurants, grocery stores, convenience stores, Metro or bus stop, car share program (such as ZipCar)

How far is the walk to the nearest Metro station?

6-10 minutes

How far is the walk to the nearest ART bus stop that runs to FSI?

Not sure, didn't use

How far is the walk to the nearest Capitol Bikeshare station?

6-10 minutes

How far is the walk to the nearest car share program (such as ZipCar)?

6-10 minutes

Was the nearest grocery store within walking or driving distance?

11-15 minute walk

Satisfaction Questions
On a scale of 1 to 5, please rate your level of satisfaction with the following:
Size of apartment for your family size

Unsatisfied

Storage Space

Very Unsatisfied

Quality of "Welcome Kit" provided

Neutral

Please share what items were included in the welcome kit.

Basics -- decent quality towels and linens -- low-quality kitchen items -- decent furnishings.

If you ever had an issue with the quality of housekeeping services provided, was the issue ever resolved to your satisfaction?

Not Applicable

Quality of furniture provided

Neutral

Proximity to the Metro

Very Satisfied

Please name the closest Metro stop.

Crystal City

Proximity to FSI

Very Unsatisfied

Proximity to grocery store(s)

Unsatisfied

Please list the grocery stores near your building.

A mediocre store underground near the Metro and a good store a 10 minute walk away.

Responsiveness of program (Oakwood, BOQ, NCH) to service calls

Unsatisfied

Please share any comments you might have regarding customer service and responsiveness of the program to service calls.

Service was decent but the building and apartments (public areas and private apartments) are in such mediocre condition -- so badly in need of renovations and upgrades -- that there were too many problems.

How many times have you stayed with each of the directly billed apartment programs?
BOQ: 0

NCH: 0

Oakwood: 1

Please use this space to share any additional thoughts about this particular direct billing program and the apartment where you stayed.

Oakwood Crystal City is very mediocre -- yet we'd consider it again and wouldn't completely recommend against it because of the terrific convenience in terms of proximity to the Crystal City metro shop; shuttle to FSI; adequate nearby shopping (decent on necessities; mostly bad for restaurants with a few exceptions); good Zipcar and bikeshare access. The building's public areas and apartments -- especially the kitchens -- are sorely in need of MAJOR upgrades and renovations.

Oakwood Review #31

2015-01-21T18:01:00.000-08:00

Which property management company did you use?

Oakwood Corporate Housing

What was the approximate START date for your stay?

July 2013

What was the approximate END date for your stay?

July 2015

You stated that you used Oakwood Worldwide. Where was your apartment located?

Oakwood Falls Church

Overall Satisfaction
On a scale of 1 to 5, please rate your level of satisfaction with the following:
Overall, how satisfied were you with your location and direct billing option?

Neutral

How likely would you be to choose the same direct billing company next time?

Very Unlikely

Basic Questions
How much notice did the direct billing program (Oakwood, BOQ, NCH) give you for your housing assignment?

1 week to 1 month

How many family members (including yourself) were on your orders at the time of this housing assignment?
Number of Adults (age 19+): 1

Number of Children (age 0-4): 0

Number of Children (age 5-12): 0

Number of Teenagers (age 13-18): 2

How many bedrooms did your apartment have?

How many pets stayed with you?

Tell us what your apartment complex and neighborhood had to offer.
Please check each amenity provided by your apartment complex.

playground on-site, swimming pool, work-out facility, uncovered parking, business center, tennis court, basketball court, transportation to and from FSI or Main State, weekly maid service

Please check each item that your neighborhood offered within close proximity to your apartment.

dog-friendly park, restaurants, convenience stores

How far is the walk to the nearest Metro station?

11-15 minutes

How far is the walk to the nearest car share program (such as ZipCar)?

11-15 minutes

Was the nearest grocery store within walking or driving distance?

11-15 minute walk

What school(s) (if any) did you send your kid(s) to during your TDY?

George Mason

Satisfaction Questions
On a scale of 1 to 5, please rate your level of satisfaction with the following:
Size of apartment for your family size

Very Unsatisfied

Storage Space

Neutral

Quality of "Welcome Kit" provided

Neutral

Quality of housekeeping services

Neutral

If you ever had an issue with the quality of housekeeping services provided, was the issue ever resolved to your satisfaction?

Yes

Quality of furniture provided

Neutral

Proximity to the Metro

Unsatisfied

Please name the closest Metro stop.

East Falls Church

Proximity to FSI

Neutral

Proximity to grocery store(s)

Unsatisfied

Please list the grocery stores near your building.

Safeway

Responsiveness of program (Oakwood, BOQ, NCH) to service calls

Satisfied

Experience with local school system.

Neutral

What school(s) did your child(ren) attend?

George Mason

How many times have you stayed with each of the directly billed apartment programs?
BOQ: 0

NCH: 0

Oakwood: 2

If you have stayed in this particular housing before, was this a deciding factor for you to return and why?

I didn't know there were other options. School is always the driving determination.

Oakwood Review #30

2015-01-21T17:57:00.000-08:00

Which property management company did you use?

Oakwood Corporate Housing

What was the approximate START date for your stay?

May 2012

What was the approximate END date for your stay?

July 2012

You stated that you used Oakwood Worldwide. Where was your apartment located?

Oakwood Falls Church

Overall Satisfaction
On a scale of 1 to 5, please rate your level of satisfaction with the following:
Overall, how satisfied were you with your location and direct billing option?

Very Satisfied

How likely would you be to choose the same direct billing company next time?

Very Likely

Basic Questions
How much notice did the direct billing program (Oakwood, BOQ, NCH) give you for your housing assignment?

1 week to 1 month

How many family members (including yourself) were on your orders at the time of this housing assignment?
Number of Adults (age 19+): 2

Number of Children (age 0-4): 0

Number of Children (age 5-12): 2

Number of Teenagers (age 13-18): 0

How many bedrooms did your apartment have?

How many pets stayed with you?

How much was the pet fee per pet?

300

Tell us what your apartment complex and neighborhood had to offer.
Please check each amenity provided by your apartment complex.

Please check each item that your neighborhood offered within close proximity to your apartment.

dog-friendly park, restaurants, convenience stores, Metro or bus stop, These are all walking distance. + several gyms, BJs, car rental location.

How far is the walk to the nearest Metro station?

6-10 minutes

How far is the walk to the nearest ART bus stop that runs to FSI?

Not sure, didn't use

How far is the walk to the nearest Capitol Bikeshare station?

Not sure, didn't use

How far is the walk to the nearest car share program (such as ZipCar)?

Not sure, didn't use

Was the nearest grocery store within walking or driving distance?

0-5 minute walk

What school(s) (if any) did you send your kid(s) to during your TDY?

n/a

Satisfaction Questions
On a scale of 1 to 5, please rate your level of satisfaction with the following:
Size of apartment for your family size

Very Satisfied

Storage Space

Very Satisfied

Quality of "Welcome Kit" provided

Very Satisfied

Please share what items were included in the welcome kit.

Basic kitchen items and enough linens and towels for our family of 4.

Quality of housekeeping services

Very Satisfied

If you ever had an issue with the quality of housekeeping services provided, was the issue ever resolved to your satisfaction?

Not Applicable

Quality of furniture provided

Very Satisfied

Proximity to the Metro

Satisfied

Please name the closest Metro stop.

East Falls Church (orange line)

Proximity to FSI

Satisfied

Proximity to grocery store(s)

Very Satisfied

Please list the grocery stores near your building.

BJs (the membership-only big-box chain). This is under a 5 minute walk from the Oakwood at Falls Church. Other non-membership grocery stores are not within walking distance of this Oakwood but there is a shuttle to/from.

Responsiveness of program (Oakwood, BOQ, NCH) to service calls

Very Satisfied

Experience with local school system.

Very Satisfied

What school(s) did your child(ren) attend?

JCCNV Preschool

Please elaborate on why you were or were not satisfied with the school(s).

One of our children attended the Jewish Community Center of Northern Virginia's preschool from January to August 2007. It is an excellent program and they have infant care now, but they are quite far from the Oakwood Falls Church, as they are located on Little River Turnpike in Fairfax County, 3 miles south of the Dunn Loring Metro Station. You need a car to get to/from the JCCNV. Our children have never attended Falls Church public schools.

How many times have you stayed with each of the directly billed apartment programs?
BOQ: 0

NCH: 0

Oakwood: 5+

If you have stayed in this particular housing before, was this a deciding factor for you to return and why?

Yes. Because of the children's familiarity and comfort with the Oakwood Falls Church, this is the main deciding factor for multiple returns. We stayed there January to August 2007 (language training); July-August 2009 (FSI training); September 2009 to May 2010 (rented; domestic assignment); May to July 2012 (Home Service Transfer Allowance); and June to July 2014 (Pre-Departure Subsistence Allowance).

Please use this space to share any additional thoughts about this particular direct billing program and the apartment where you stayed.

We are quite happy with the Oakwood Falls Church. Though it's neither glamorous nor luxurious, it is a nice, pleasant suburban complex with tons of transient Foreign Service families, tons of kids running around, and our children have always been happy there. The apartments now also have their own washer/dryer combo, which is a huge improvement. It's a far cry from the urban chic of Dupont or even something like the Mosaic District or Clarendon so if urban and walkable and a Whole Foods lifestyle is what you are looking for, look elsewhere. FSI is close enough to bike to and Main State is accessible by bike for the heartier--both via mainly bike trails. The metro is only 0.8 of a mile away and the walk is not bad, plus there is a regular metro shuttle as well as an FSI shuttle. This is easy, uncomplicated living that the children enjoy. If I was childless, there is no way I would stay here.

Oakwood Review #29

2015-01-21T17:51:00.001-08:00

Which property management company did you use?

Oakwood Corporate Housing

What was the approximate START date for your stay?

September 2012

What was the approximate END date for your stay?

May 2013

You stated that you used Oakwood Worldwide. Where was your apartment located?

Oakwood Falls Church

Overall Satisfaction
On a scale of 1 to 5, please rate your level of satisfaction with the following:
Overall, how satisfied were you with your location and direct billing option?

Very Satisfied

How likely would you be to choose the same direct billing company next time?

Very Likely

Basic Questions
How much notice did the direct billing program (Oakwood, BOQ, NCH) give you for your housing assignment?

more than 6 months

How many family members (including yourself) were on your orders at the time of this housing assignment?
Number of Adults (age 19+): 2

Number of Children (age 0-4): 0

Number of Children (age 5-12): 1

Number of Teenagers (age 13-18): 0

How many bedrooms did your apartment have?

How many pets stayed with you?

How much was the pet fee per pet?

$300 for both

Tell us what your apartment complex and neighborhood had to offer.
Please check each amenity provided by your apartment complex.

playground on-site, swimming pool, work-out facility, business center, kid activities (e.g., supervised movie night, play groups), volleyball court, tennis court, basketball court, transportation to and from FSI or Main State, weekly maid service, internet, cable, w/d in apt

Please check each item that your neighborhood offered within close proximity to your apartment.

playground, dog-friendly park, restaurants, grocery stores, convenience stores, coffee shops, Metro or bus stop, car share program (such as ZipCar)

How far is the walk to the nearest Metro station?

11-15 minutes

How far is the walk to the nearest ART bus stop that runs to FSI?

Not sure, didn't use

How far is the walk to the nearest Capitol Bikeshare station?

Not sure, didn't use

How far is the walk to the nearest car share program (such as ZipCar)?

0-5 minutes

Was the nearest grocery store within walking or driving distance?

11-15 minute walk

What school(s) (if any) did you send your kid(s) to during your TDY?

Mary Ellen Henderson Middle School

Satisfaction Questions
On a scale of 1 to 5, please rate your level of satisfaction with the following:
Size of apartment for your family size

Very Satisfied

Storage Space

Very Satisfied

Quality of "Welcome Kit" provided

Very Satisfied

Please share what items were included in the welcome kit.

pretty much everything we needed, we like bigger cereal bowls & drinking glasses & so we brought our own

Quality of housekeeping services

Very Satisfied

If you ever had an issue with the quality of housekeeping services provided, was the issue ever resolved to your satisfaction?

Not Applicable

Quality of furniture provided

Very Satisfied

Proximity to the Metro

Very Satisfied

Please name the closest Metro stop.

east falls church

Proximity to FSI

Very Satisfied

Proximity to grocery store(s)

Very Satisfied

Please list the grocery stores near your building.

walking: safeway, shopper's, target super store; short drive: harris teeter, giant, trader joes

Responsiveness of program (Oakwood, BOQ, NCH) to service calls

Very Satisfied

Please share any comments you might have regarding customer service and responsiveness of the program to service calls.

I think we only called once, for the dishwasher, but they came right away.

Experience with local school system.

Very Satisfied

What school(s) did your child(ren) attend?

Mary Ellen Henderson middle school

Please elaborate on why you were or were not satisfied with the school(s).

very good school, very responsive when there is a problem (bullying, in our case), high quality education, highly rated

How many times have you stayed with each of the directly billed apartment programs?
BOQ: 0

NCH: 0

Oakwood: 2

If you have stayed in this particular housing before, was this a deciding factor for you to return and why?

We were at this property when I was in A100, Congen, and 9 months of language, and we really liked it. So there was no question -- we went back when I was assigned another language. I'm being sent back for a third language next fall, and we're already set up to stay there again.

Oakwood Review #28

2015-01-21T12:03:00.001-08:00

Which property management company did you use?

Oakwood Corporate Housing

What was the approximate START date for your stay?

August 2009

What was the approximate END date for your stay?

July 2010

You stated that you used Oakwood Worldwide. Where was your apartment located?

Oakwood Falls Church

Overall Satisfaction
On a scale of 1 to 5, please rate your level of satisfaction with the following:
Overall, how satisfied were you with your location and direct billing option?

Very Satisfied

How likely would you be to choose the same direct billing company next time?

Very Likely

Basic Questions
How much notice did the direct billing program (Oakwood, BOQ, NCH) give you for your housing assignment?

1 month - 3 months

How many family members (including yourself) were on your orders at the time of this housing assignment?
Number of Adults (age 19+): 2

Number of Children (age 0-4): 0

Number of Children (age 5-12): 1

Number of Teenagers (age 13-18): 0

How many bedrooms did your apartment have?

How many pets stayed with you?

How much was the pet fee per pet?

$300 for both

Tell us what your apartment complex and neighborhood had to offer.
Please check each amenity provided by your apartment complex.

Please check each item that your neighborhood offered within close proximity to your apartment.

dog-friendly park, restaurants, grocery stores, convenience stores, coffee shops, car share program (such as ZipCar)

How far is the walk to the nearest Metro station?

11-15 minutes

How far is the walk to the nearest ART bus stop that runs to FSI?

Not sure, didn't use

How far is the walk to the nearest Capitol Bikeshare station?

Not sure, didn't use

How far is the walk to the nearest car share program (such as ZipCar)?

0-5 minutes

Was the nearest grocery store within walking or driving distance?

11-15 minute walk

Satisfaction Questions
On a scale of 1 to 5, please rate your level of satisfaction with the following:
Size of apartment for your family size

Very Satisfied

Storage Space

Very Satisfied

Quality of "Welcome Kit" provided

Very Satisfied

Please share what items were included in the welcome kit.

everything we needed, more or less. we prefer larger cereal bowls & drinking glasses, so we brought our own.

Quality of housekeeping services

Very Satisfied

If you ever had an issue with the quality of housekeeping services provided, was the issue ever resolved to your satisfaction?

Not Applicable

Quality of furniture provided

Very Satisfied

Proximity to the Metro

Very Satisfied

Please name the closest Metro stop.

East Falls Churgh

Proximity to FSI

Satisfied

Proximity to grocery store(s)

Very Satisfied

Please list the grocery stores near your building.

safeway, target super store, shoppers; a little further away, harris teeter, trader joe's, giant eagle

Responsiveness of program (Oakwood, BOQ, NCH) to service calls

Very Satisfied

Please share any comments you might have regarding customer service and responsiveness of the program to service calls.

only needed a couple of times, but they came right away

Experience with local school system.

Very Satisfied

What school(s) did your child(ren) attend?

Thomas Jefferson Elem School FCCPS

Please elaborate on why you were or were not satisfied with the school(s).

Very highly rated, able to handle transitory kids, excellent quality of education, very responsive

How many times have you stayed with each of the directly billed apartment programs?
BOQ: 0

NCH: 0

Oakwood: 2

If you have stayed in this particular housing before, was this a deciding factor for you to return and why?

This stay was our first one, we also stayed two years later -- answers in a different survey.

Oakwood Review #27

2015-01-21T11:58:00.000-08:00

Which property management company did you use?

Oakwood Corporate Housing

What was the approximate START date for your stay?

May 2013

What was the approximate END date for your stay?

May 2013

You stated that you used Oakwood Worldwide. Where was your apartment located?

Oakwood Falls Church

Overall Satisfaction
On a scale of 1 to 5, please rate your level of satisfaction with the following:
Overall, how satisfied were you with your location and direct billing option?

Very Satisfied

How likely would you be to choose the same direct billing company next time?

Likely

Basic Questions
How much notice did the direct billing program (Oakwood, BOQ, NCH) give you for your housing assignment?

1 week to 1 month

How many family members (including yourself) were on your orders at the time of this housing assignment?
Number of Adults (age 19+): 2

Number of Children (age 0-4): 1

Number of Children (age 5-12): 1

Number of Teenagers (age 13-18): 3

How many bedrooms did your apartment have?

How many pets stayed with you?

Tell us what your apartment complex and neighborhood had to offer.
Please check each amenity provided by your apartment complex.

playground on-site, swimming pool, work-out facility, uncovered parking, business center, kid activities (e.g., supervised movie night, play groups), transportation to and from FSI or Main State, weekly maid service, ??? Lots

Please check each item that your neighborhood offered within close proximity to your apartment.

playground, library, restaurants, grocery stores, convenience stores

How far is the walk to the nearest Metro station?

Not sure, didn't use

How far is the walk to the nearest ART bus stop that runs to FSI?

Not sure, didn't use

How far is the walk to the nearest Capitol Bikeshare station?

Not sure, didn't use

How far is the walk to the nearest car share program (such as ZipCar)?

Not sure, didn't use

Was the nearest grocery store within walking or driving distance?

6-10 minute walk

Satisfaction Questions
On a scale of 1 to 5, please rate your level of satisfaction with the following:
Size of apartment for your family size

Satisfied

Storage Space

Neutral

Quality of "Welcome Kit" provided

Neutral

Quality of housekeeping services

Satisfied

If you ever had an issue with the quality of housekeeping services provided, was the issue ever resolved to your satisfaction?

Not Applicable

Quality of furniture provided

Neutral

Proximity to the Metro

Neutral

Proximity to FSI

Satisfied

Proximity to grocery store(s)

Satisfied

Responsiveness of program (Oakwood, BOQ, NCH) to service calls

Satisfied

Please share any comments you might have regarding customer service and responsiveness of the program to service calls.

We were closing on a house during our time at Oakwood, and the front office was very helpful with scanning/faxing documents for me when I was unable to do so in the business center.

Experience with local school system.

Neutral

What school(s) did your child(ren) attend?

How many times have you stayed with each of the directly billed apartment programs?
BOQ: 0

NCH: 0

Oakwood: 2

If you have stayed in this particular housing before, was this a deciding factor for you to return and why?

We hadn't stayed at this location before, but did choose to use Oakwood again because of how easy the direct billing program is, overall.

Oakwood Review #26

2015-01-21T11:54:00.001-08:00

Which property management company did you use?

Oakwood Corporate Housing

What was the approximate START date for your stay?

May 2010

What was the approximate END date for your stay?

February 2011

You stated that you used Oakwood Worldwide. Where was your apartment located?

Contracted out to Pearson Square Falls Church

Overall Satisfaction
On a scale of 1 to 5, please rate your level of satisfaction with the following:
Overall, how satisfied were you with your location and direct billing option?

Very Satisfied

How likely would you be to choose the same direct billing company next time?

Very Likely

Basic Questions
How much notice did the direct billing program (Oakwood, BOQ, NCH) give you for your housing assignment?

1 week to 1 month

How many family members (including yourself) were on your orders at the time of this housing assignment?
Number of Adults (age 19+): 2

Number of Children (age 0-4): 0

Number of Children (age 5-12): 3

Number of Teenagers (age 13-18): 1

How many bedrooms did your apartment have?

2 How many pets stayed with you?

0 Tell us what your apartment complex and neighborhood had to offer.
Please check each amenity provided by your apartment complex.

swimming pool, work-out facility, covered parking, weekly maid service

Please check each item that your neighborhood offered within close proximity to your apartment.

playground, library, dog-friendly park, restaurants, grocery stores, coffee shops

How far is the walk to the nearest Metro station?

Not sure, didn't use

How far is the walk to the nearest ART bus stop that runs to FSI?

Not sure, didn't use

How far is the walk to the nearest Capitol Bikeshare station?

Not sure, didn't use

How far is the walk to the nearest car share program (such as ZipCar)?

Not sure, didn't use

Was the nearest grocery store within walking or driving distance?

6-10 minute drive

Satisfaction Questions
On a scale of 1 to 5, please rate your level of satisfaction with the following:
Size of apartment for your family size

Neutral

Storage Space

Neutral

Quality of "Welcome Kit" provided

Neutral

Quality of housekeeping services

Satisfied

If you ever had an issue with the quality of housekeeping services provided, was the issue ever resolved to your satisfaction?

Not Applicable

Quality of furniture provided

Satisfied

Proximity to the Metro

Very Satisfied

Please name the closest Metro stop.

Unknown

Proximity to FSI

Satisfied

Proximity to grocery store(s)

Satisfied

Responsiveness of program (Oakwood, BOQ, NCH) to service calls

Satisfied

Experience with local school system.

Neutral

What school(s) did your child(ren) attend?

NA

How many times have you stayed with each of the directly billed apartment programs?
BOQ: 0

NCH: 0

Oakwood: 2

If you have stayed in this particular housing before, was this a deciding factor for you to return and why?

We would have been very happy to return to Pearson Square, but it was no longer an option, we were told.

Please use this space to share any additional thoughts about this particular direct billing program and the apartment where you stayed.

My one complaint about this Oakwood stay was that with four older children we were given a two bedroom that was billed as a three bedroom. The "third" bedroom a small office with no windows or circulation in which a twin bed and dresser barely fit. While my oldest child appreciated the privacy, it felt a little disingenuous to consider it three bedrooms.

That said, we loved the location and were sad to not be able to go back the next time we stayed with Oakwood.

Oakwood Review #25

2015-01-21T11:50:00.001-08:00

Which property management company did you use?

Oakwood Corporate Housing

What was the approximate START date for your stay?

June 2009

What was the approximate END date for your stay?

July 2009

You stated that you used Oakwood Worldwide. Where was your apartment located?

Oakwood Crystal City

Overall Satisfaction
On a scale of 1 to 5, please rate your level of satisfaction with the following:
Overall, how satisfied were you with your location and direct billing option?

Very Satisfied

How likely would you be to choose the same direct billing company next time?

Likely

Basic Questions
How much notice did the direct billing program (Oakwood, BOQ, NCH) give you for your housing assignment?

1 month - 3 months

How many family members (including yourself) were on your orders at the time of this housing assignment?
Number of Adults (age 19+): 1

Number of Children (age 0-4): 0

Number of Children (age 5-12): 0

Number of Teenagers (age 13-18): 0

How many bedrooms did your apartment have?

How many pets stayed with you?

Tell us what your apartment complex and neighborhood had to offer.
Please check each amenity provided by your apartment complex.

swimming pool, work-out facility, covered parking, business center, transportation to and from FSI or Main State, weekly maid service

Please check each item that your neighborhood offered within close proximity to your apartment.

library, restaurants, grocery stores, convenience stores, coffee shops, Metro or bus stop

How far is the walk to the nearest Metro station?

0-5 minutes

How far is the walk to the nearest ART bus stop that runs to FSI?

Not sure, didn't use

How far is the walk to the nearest Capitol Bikeshare station?

Not sure, didn't use

How far is the walk to the nearest car share program (such as ZipCar)?

Not sure, didn't use

Was the nearest grocery store within walking or driving distance?

6-10 minute walk

Satisfaction Questions
On a scale of 1 to 5, please rate your level of satisfaction with the following:
Size of apartment for your family size

Unsatisfied

Storage Space

Unsatisfied

Quality of "Welcome Kit" provided

Unsatisfied

Please share what items were included in the welcome kit.

dishes and utensils for four, cheap knives, basic, low-quality pots and pans.

Quality of housekeeping services

Neutral

If you ever had an issue with the quality of housekeeping services provided, was the issue ever resolved to your satisfaction?

Not Applicable

Quality of furniture provided

Satisfied

Proximity to the Metro

Very Satisfied

Please name the closest Metro stop.

crystal city

Proximity to FSI

Satisfied

Proximity to grocery store(s)

Satisfied

Please list the grocery stores near your building.

Harris Teeter, Costco

Responsiveness of program (Oakwood, BOQ, NCH) to service calls

Neutral

How many times have you stayed with each of the directly billed apartment programs?
BOQ: 0

NCH: 0

Oakwood: 2

If you have stayed in this particular housing before, was this a deciding factor for you to return and why?

Yes - we returned for the location and the FSI shuttle. The apartments are small, dated, and dingy, but sufficient. For between tours, this is a good location if you have to accumulate consumables because it is so close to the Costco.

Please use this space to share any additional thoughts about this particular direct billing program and the apartment where you stayed.

Oakwood Crystal city is very packout-friendly and there weren't problems with arranging loading and such.

Oakwood Review #24

2015-01-21T11:40:00.000-08:00

Which property management company did you use?

Oakwood Corporate Housing

What was the approximate START date for your stay?

September 2013

What was the approximate END date for your stay?

August 2014

You stated that you used Oakwood Worldwide. Where was your apartment located?

Oakwood Crystal City

Overall Satisfaction
On a scale of 1 to 5, please rate your level of satisfaction with the following:
Overall, how satisfied were you with your location and direct billing option?

Neutral

How likely would you be to choose the same direct billing company next time?

Unlikely

Basic Questions
How much notice did the direct billing program (Oakwood, BOQ, NCH) give you for your housing assignment?

1 week to 1 month

How many family members (including yourself) were on your orders at the time of this housing assignment?
Number of Adults (age 19+): 1

Number of Children (age 0-4): 0

Number of Children (age 5-12): 0

Number of Teenagers (age 13-18): 0

How many bedrooms did your apartment have?

How many pets stayed with you?

Tell us what your apartment complex and neighborhood had to offer.
Please check each amenity provided by your apartment complex.

swimming pool, work-out facility, covered parking, transportation to and from FSI or Main State, weekly maid service

Please check each item that your neighborhood offered within close proximity to your apartment.

convenience stores, Metro or bus stop, car share program (such as ZipCar)

How far is the walk to the nearest Metro station?

6-10 minutes

How far is the walk to the nearest ART bus stop that runs to FSI?

Not sure, didn't use

How far is the walk to the nearest Capitol Bikeshare station?

6-10 minutes

How far is the walk to the nearest car share program (such as ZipCar)?

0-5 minutes

Was the nearest grocery store within walking or driving distance?

16-20 minute walk

Satisfaction Questions
On a scale of 1 to 5, please rate your level of satisfaction with the following:
Size of apartment for your family size

Neutral

Storage Space

Unsatisfied

Quality of "Welcome Kit" provided

Unsatisfied

Quality of housekeeping services

Satisfied

If you ever had an issue with the quality of housekeeping services provided, was the issue ever resolved to your satisfaction?

Not Applicable

Quality of furniture provided

Very Unsatisfied

Proximity to the Metro

Satisfied

Please name the closest Metro stop.

Crystal city

Proximity to FSI

Neutral

Proximity to grocery store(s)

Unsatisfied

Responsiveness of program (Oakwood, BOQ, NCH) to service calls

Unsatisfied

How many times have you stayed with each of the directly billed apartment programs?
BOQ: 0

NCH: 0

Oakwood: 4

If you have stayed in this particular housing before, was this a deciding factor for you to return and why?

Oakwood was the only option under the direct billing program.

Oakwood Review #23

2015-01-21T11:28:00.001-08:00

Which property management company did you use?

Oakwood Corporate Housing

What was the approximate START date for your stay?

August 2011

What was the approximate END date for your stay?

September 2011

You stated that you used Oakwood Worldwide. Where was your apartment located?

Oakwood Falls Church

Overall Satisfaction
On a scale of 1 to 5, please rate your level of satisfaction with the following:
Overall, how satisfied were you with your location and direct billing option?

Very Unsatisfied

How likely would you be to choose the same direct billing company next time?

Very Unlikely

Basic Questions

How many family members (including yourself) were on your orders at the time of this housing assignment?
Number of Adults (age 19+): 1

Number of Children (age 0-4): 0

Number of Children (age 5-12): 0

Number of Teenagers (age 13-18): 0

How many bedrooms did your apartment have?

How many pets stayed with you?

Tell us what your apartment complex and neighborhood had to offer.

How far is the walk to the nearest Metro station?

11-15 minutes

How far is the walk to the nearest ART bus stop that runs to FSI?

0-5 minutes

How far is the walk to the nearest Capitol Bikeshare station?

Not sure, didn't use

How far is the walk to the nearest car share program (such as ZipCar)?

Not sure, didn't use

Was the nearest grocery store within walking or driving distance?

16-20 minute walk

Satisfaction Questions
On a scale of 1 to 5, please rate your level of satisfaction with the following:
Size of apartment for your family size

Very Unsatisfied

Storage Space

Very Unsatisfied

Quality of "Welcome Kit" provided

Very Unsatisfied

Quality of housekeeping services

Very Unsatisfied

If you ever had an issue with the quality of housekeeping services provided, was the issue ever resolved to your satisfaction?

Not Applicable

Quality of furniture provided

Very Unsatisfied

Responsiveness of program (Oakwood, BOQ, NCH) to service calls

Very Unsatisfied

Experience with local school system.

Very Unsatisfied

How many times have you stayed with each of the directly billed apartment programs?
BOQ: 1

NCH: 0

Oakwood: 2

Basic Overnight Quarters Review #8

2015-01-21T11:21:00.001-08:00

Which property management company did you use?

Basic Overnight Quarters (BOQ)

What was the approximate START date for your stay?

August 2014

What was the approximate END date for your stay?

August 2015

You stated that you used Basic Overnight Quarters (BOQ). Where was your apartment located?

Water Park Towers in Arlington

Overall Satisfaction
On a scale of 1 to 5, please rate your level of satisfaction with the following:
Overall, how satisfied were you with your location and direct billing option?

Satisfied

How likely would you be to choose the same direct billing company next time?

Very Likely

Basic Questions
How much notice did the direct billing program (Oakwood, BOQ, NCH) give you for your housing assignment?

1 month - 3 months

How many family members (including yourself) were on your orders at the time of this housing assignment?
Number of Adults (age 19+): 3

Number of Children (age 0-4): 2

Number of Children (age 5-12): 0

Number of Teenagers (age 13-18): 1

How many bedrooms did your apartment have?

How many pets stayed with you?

Tell us what your apartment complex and neighborhood had to offer.
Please check each amenity provided by your apartment complex.

swimming pool, covered parking, uncovered parking, business center, transportation to and from FSI or Main State, weekly maid service

Please check each item that your neighborhood offered within close proximity to your apartment.

playground, library, restaurants, grocery stores, convenience stores, coffee shops, Metro or bus stop, car share program (such as ZipCar), Capitol Bikeshare

How far is the walk to the nearest Metro station?

0-5 minutes

How far is the walk to the nearest ART bus stop that runs to FSI?

0-5 minutes

How far is the walk to the nearest Capitol Bikeshare station?

0-5 minutes

How far is the walk to the nearest car share program (such as ZipCar)?

Not sure, didn't use

Was the nearest grocery store within walking or driving distance?

16-20 minute walk

What school(s) (if any) did you send your kid(s) to during your TDY?

Wakefield high school

Satisfaction Questions
On a scale of 1 to 5, please rate your level of satisfaction with the following:
Size of apartment for your family size

Neutral

Storage Space

Neutral

Quality of "Welcome Kit" provided

Very Satisfied

Please share what items were included in the welcome kit.

Pots, pans, kitchen utensils, baking sheets, cutlery, plates, cups, glasses, coffee machine, sheets, towels, etc.

Quality of housekeeping services

Very Satisfied

If you ever had an issue with the quality of housekeeping services provided, was the issue ever resolved to your satisfaction?

Not Applicable

Quality of furniture provided

Neutral

Proximity to the Metro

Very Satisfied

Please name the closest Metro stop.

Crystal city

Proximity to FSI

Neutral

Proximity to grocery store(s)

Neutral

Please list the grocery stores near your building.

Costco, shoppers, Harris Teeter

Responsiveness of program (Oakwood, BOQ, NCH) to service calls

Very Satisfied

Experience with local school system.

Satisfied

What school(s) did your child(ren) attend?

Wakefield high school

How many times have you stayed with each of the directly billed apartment programs?
BOQ: 1

NCH: 0

Oakwood: 3

If you have stayed in this particular housing before, was this a deciding factor for you to return and why?

First time with BOQ. Will choose BOQ again in the future over Oakwood because of their excellent and prompt customer service.

Oakwood Review #22

2015-01-21T11:17:00.000-08:00

Which property management company did you use?

Oakwood Corporate Housing

What was the approximate START date for your stay?

May 2011

What was the approximate END date for your stay?

April 2012

You stated that you used Oakwood Worldwide. Where was your apartment located?

Oakwood Falls Church

Overall Satisfaction
On a scale of 1 to 5, please rate your level of satisfaction with the following:
Overall, how satisfied were you with your location and direct billing option?

Satisfied

How likely would you be to choose the same direct billing company next time?

Neutral

Basic Questions
How much notice did the direct billing program (Oakwood, BOQ, NCH) give you for your housing assignment?

1 week to 1 month

How many family members (including yourself) were on your orders at the time of this housing assignment?
Number of Adults (age 19+): 2

Number of Children (age 0-4): 1

Number of Children (age 5-12): 2

Number of Teenagers (age 13-18): 1

How many bedrooms did your apartment have?

How many pets stayed with you?

How much was the pet fee per pet?

300

Tell us what your apartment complex and neighborhood had to offer.
Please check each amenity provided by your apartment complex.

Please check each item that your neighborhood offered within close proximity to your apartment.

library, dog-friendly park, restaurants, grocery stores, convenience stores, Metro or bus stop, car share program (such as ZipCar)

How far is the walk to the nearest Metro station?

16-20 minutes

How far is the walk to the nearest ART bus stop that runs to FSI?

Not sure, didn't use

How far is the walk to the nearest Capitol Bikeshare station?

Not sure, didn't use

How far is the walk to the nearest car share program (such as ZipCar)?

Not sure, didn't use

Was the nearest grocery store within walking or driving distance?

0-5 minute drive

Satisfaction Questions
On a scale of 1 to 5, please rate your level of satisfaction with the following:
Size of apartment for your family size

Unsatisfied

Storage Space

Unsatisfied

Quality of "Welcome Kit" provided

Neutral

Please share what items were included in the welcome kit.

Enough dishes for a family of four. We were a family of 6, so we had to run the dishwasher constantly. Washing machines are also made with smaller families in mind.

Quality of housekeeping services

Very Satisfied

If you ever had an issue with the quality of housekeeping services provided, was the issue ever resolved to your satisfaction?

Not Applicable

Quality of furniture provided

Satisfied

Proximity to the Metro

Satisfied

Please name the closest Metro stop.

East Falls Church

Proximity to FSI

Satisfied

Proximity to grocery store(s)

Satisfied

Please list the grocery stores near your building.

Safeway, Harris Teeter

Responsiveness of program (Oakwood, BOQ, NCH) to service calls

Satisfied

Experience with local school system.

Neutral

What school(s) did your child(ren) attend?

Mount Daniel Elementary and Mary Ellen Henderson Middle School

Please elaborate on why you were or were not satisfied with the school(s).

the schools are excellent for most children but not ideal for our special needs son. We found Mount Daniel to be less than responsive with his IEP and sometimes downright hostile.

How many times have you stayed with each of the directly billed apartment programs?
BOQ: 0

NCH: 0

Oakwood: 2

If you have stayed in this particular housing before, was this a deciding factor for you to return and why?

We feel the sense of community and children's activities are the best attributes of the Oakwood Falls Church property.

Oakwood Review #21

2015-01-21T11:11:00.002-08:00

Which property management company did you use?

Oakwood Corporate Housing

What was the approximate START date for your stay?

August 2014

What was the approximate END date for your stay?

June 2015

You stated that you used Oakwood Worldwide. Where was your apartment located?

Oakwood Falls Church

Overall Satisfaction
On a scale of 1 to 5, please rate your level of satisfaction with the following:
Overall, how satisfied were you with your location and direct billing option?

Very Satisfied

How likely would you be to choose the same direct billing company next time?

Very Likely

How many family members (including yourself) were on your orders at the time of this housing assignment?
Number of Adults (age 19+): 2

Number of Children (age 0-4): 1

Number of Children (age 5-12): 2

Number of Teenagers (age 13-18): 0

How many bedrooms did your apartment have?

Tell us what your apartment complex and neighborhood had to offer.
Please check each amenity provided by your apartment complex.

Please check each item that your neighborhood offered within close proximity to your apartment.

playground, library, dog-friendly park, restaurants, grocery stores, convenience stores, Metro or bus stop

How far is the walk to the nearest Metro station?

11-15 minutes

How far is the walk to the nearest ART bus stop that runs to FSI?

Not sure, didn't use

How far is the walk to the nearest Capitol Bikeshare station?

Not sure, didn't use

How far is the walk to the nearest car share program (such as ZipCar)?

Not sure, didn't use

Was the nearest grocery store within walking or driving distance?

11-15 minute walk

Satisfaction Questions

What school(s) (if any) did you send your kid(s) to during your TDY?

falls church

Please name the closest Metro stop.

East Falls Church

Proximity to FSI

Very Satisfied

Proximity to grocery store(s)

Very Satisfied

Please list the grocery stores near your building.

Safeway, Target (super store), BJ's wholesale club, Shoppers & Good Fortune, a new Asian grocery store.

Responsiveness of program (Oakwood, BOQ, NCH) to service calls

Very Satisfied

Experience with local school system.

Very Satisfied

Direct Billing Survey

Basic Overnight Quarters Review #10

Which property management company did you use?

What was the approximate START date for your stay?

What was the approximate END date for your stay?

You stated that you used Basic Overnight Quarters (BOQ). Where was your apartment located?

Overall SatisfactionOn a scale of 1 to 5, please rate your level of satisfaction with the following:Overall, how satisfied were you with your location and direct billing option?

How likely would you be to choose the same direct billing company next time?

Basic QuestionsHow much notice did the direct billing program (Oakwood, BOQ, NCH) give you for your housing assignment?

How many family members (including yourself) were on your orders at the time of this housing assignment? Number of Adults (age 19+): 2

Number of Children (age 0-4): 1

Number of Children (age 5-12): 0

Number of Teenagers (age 13-18): 0

How many bedrooms did your apartment have?

How many pets stayed with you?

Tell us what your apartment complex and neighborhood had to offer.Please check each amenity provided by your apartment complex.

Please check each item that your neighborhood offered within close proximity to your apartment.

How far is the walk to the nearest Metro station?

How far is the walk to the nearest ART bus stop that runs to FSI?

How far is the walk to the nearest Capitol Bikeshare station?

How far is the walk to the nearest car share program (such as ZipCar)?

Was the nearest grocery store within walking or driving distance?

Satisfaction QuestionsOn a scale of 1 to 5, please rate your level of satisfaction with the following:Size of apartment for your family size

Storage Space

Quality of "Welcome Kit" provided

Quality of housekeeping services

If you ever had an issue with the quality of housekeeping services provided, was the issue ever resolved to your satisfaction?

Quality of furniture provided

Proximity to the Metro

Please name the closest Metro stop.

Proximity to FSI

Proximity to grocery store(s)

Please list the grocery stores near your building.

Responsiveness of program (Oakwood, BOQ, NCH) to service calls

How many times have you stayed with each of the directly billed apartment programs? BOQ: 1

NCH: 0

National Corporate Housing Review #12

Which property management company did you use?

What was the approximate START date for your stay?

What was the approximate END date for your stay?

You stated that you used National Corporate Housing (NCH). Where was your apartment located?

Overall SatisfactionOn a scale of 1 to 5, please rate your level of satisfaction with the following:Overall, how satisfied were you with your location and direct billing option?

How likely would you be to choose the same direct billing company next time?

Basic QuestionsHow much notice did the direct billing program (Oakwood, BOQ, NCH) give you for your housing assignment?

How many family members (including yourself) were on your orders at the time of this housing assignment? Number of Adults (age 19+): 2

Number of Children (age 0-4):0

Number of Children (age 5-12): 0

Number of Teenagers (age 13-18): 0

How many bedrooms did your apartment have?

How many pets stayed with you?

How much was the pet fee per pet?

Tell us what your apartment complex and neighborhood had to offer.Please check each amenity provided by your apartment complex.

Please check each item that your neighborhood offered within close proximity to your apartment.

How far is the walk to the nearest Metro station?

How far is the walk to the nearest ART bus stop that runs to FSI?

How far is the walk to the nearest Capitol Bikeshare station?

How far is the walk to the nearest car share program (such as ZipCar)?

Was the nearest grocery store within walking or driving distance?

Satisfaction QuestionsOn a scale of 1 to 5, please rate your level of satisfaction with the following:Size of apartment for your family size

Storage Space

Quality of "Welcome Kit" provided

Please share what items were included in the welcome kit.

Quality of housekeeping services

If you ever had an issue with the quality of housekeeping services provided, was the issue ever resolved to your satisfaction?

Quality of furniture provided

Proximity to the Metro

Please name the closest Metro stop.

Proximity to FSI

Proximity to grocery store(s)

Please list the grocery stores near your building.

Responsiveness of program (Oakwood, BOQ, NCH) to service calls

Please share any comments you might have regarding customer service and responsiveness of the program to service calls.

How many times have you stayed with each of the directly billed apartment programs? BOQ: 0

NCH: 1

Oakwood: 2

If you have stayed in this particular housing before, was this a deciding factor for you to return and why?

Please use this space to share any additional thoughts about this particular direct billing program and the apartment where you stayed.

Oakwood Review #36

Which property management company did you use?

What was the approximate START date for your stay?

Overall Satisfaction
On a scale of 1 to 5, please rate your level of satisfaction with the following:
Overall, how satisfied were you with your location and direct billing option?

Basic Questions
How much notice did the direct billing program (Oakwood, BOQ, NCH) give you for your housing assignment?

How many family members (including yourself) were on your orders at the time of this housing assignment?
Number of Adults (age 19+): 2

Tell us what your apartment complex and neighborhood had to offer.
Please check each amenity provided by your apartment complex.

Satisfaction Questions
On a scale of 1 to 5, please rate your level of satisfaction with the following:
Size of apartment for your family size

How many times have you stayed with each of the directly billed apartment programs?
BOQ: 1

Overall Satisfaction
On a scale of 1 to 5, please rate your level of satisfaction with the following:
Overall, how satisfied were you with your location and direct billing option?

Basic Questions
How much notice did the direct billing program (Oakwood, BOQ, NCH) give you for your housing assignment?

How many family members (including yourself) were on your orders at the time of this housing assignment?
Number of Adults (age 19+): 2

Tell us what your apartment complex and neighborhood had to offer.
Please check each amenity provided by your apartment complex.

Satisfaction Questions
On a scale of 1 to 5, please rate your level of satisfaction with the following:
Size of apartment for your family size

How many times have you stayed with each of the directly billed apartment programs?
BOQ: 0

Overall Satisfaction
On a scale of 1 to 5, please rate your level of satisfaction with the following:
Overall, how satisfied were you with your location and direct billing option?

Basic Questions
How much notice did the direct billing program (Oakwood, BOQ, NCH) give you for your housing assignment?

How many family members (including yourself) were on your orders at the time of this housing assignment?
Number of Adults (age 19+): 2

Tell us what your apartment complex and neighborhood had to offer.
Please check each amenity provided by your apartment complex.

Satisfaction Questions
On a scale of 1 to 5, please rate your level of satisfaction with the following:
Size of apartment for your family size

How many times have you stayed with each of the directly billed apartment programs?
BOQ: 0

Overall Satisfaction
On a scale of 1 to 5, please rate your level of satisfaction with the following:
Overall, how satisfied were you with your location and direct billing option?

How many family members (including yourself) were on your orders at the time of this housing assignment?
Number of Adults (age 19+):2

Tell us what your apartment complex and neighborhood had to offer.
Please check each amenity provided by your apartment complex.

Satisfaction Questions
On a scale of 1 to 5, please rate your level of satisfaction with the following:
Size of apartment for your family size