dotmailer Status

Emergency maintenance with expected loss of service

Update - Telecity have been forced to re-evaluate the situation and we await their decision on how they will proceed. Unfortunately dotmailer services must remain offline until we receive a stable power feed.
Nov 18, 04:14 GMT

Update - This emergency maintenance is overrunning due to the Telecity work taking longer than expected. We are staying in touch with Telecity and will update as soon as we know more.
Nov 18, 03:10 GMT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 01:00 GMT

Scheduled - Earlier today (17th Nov) we experienced an outage due to a major power supply issue at one of our main datacentres, Telecity. Telecity have now advised us that between 01:00 and 03:00 UTC on 18th Nov, they plan to re-instate fully autonomous UPS operation as a full fix. During this time, services are likely to be unavailable and as such we're advising of an emergency maintenance window. We apologise for the continued disruption.

Web Application Major Outage

API Major Outage

Mail Sending Major Outage

Mail Receiving Major Outage

Image Hosting Operational

Tracking Major Outage

Report Generation Major Outage

Surveys and Forms Major Outage

Operational

Degraded Performance

Partial Outage

Major Outage

Past Incidents

Nov 17, 2015

Problems preventing access to dotmailer

Resolved - All services are now back up and running. We continue to monitor the situation and are in contact with Telecity to understand the root cause.
Nov 17, 18:57 GMT

Update - We are continuing to restore services and are aiming to have normal login available by 6:00pm GMT. Any scheduled sends during this afternoon will automatically start processing as services are restored.
Nov 17, 17:29 GMT

Update - Our data centre at Telecity is continuing to experience issues. However, we are able to safely restore services and are doing so now. Unfortunately at this stage we cannot guarantee uninterruptible services. We will continue to monitor this situation and provide updates here.
Nov 17, 16:34 GMT

Update - Our engineers remain on-site at the Telecity data centre and will do so until issue resolution is confirmed. Apologies for these continued issues - unfortunately at this stage we are unable to confirm when full system access will be restored. We will continue to post updates here as we receive them.
Nov 17, 15:34 GMT

Update - We have confirmed that the issues users are experiencing are due to a major power outage in the Telecity data centre. Our engineers are on-site and working on a solution.

Please be advised that dotmailer services are currently offline. This includes scheduled activities, but these will resume once service is restored.
Nov 17, 14:48 GMT

Identified - Due to a suspected power issue, one of our main datacentres is experiencing issues. This is resulting in disruption of service on the dotmailer platform. We apologise for the inconvenience and will continue to update this incident as soon as we have more information.
Nov 17, 14:27 GMT

Investigating - We are aware of networking problems preventing access to dotmailer. We are investigating and will post more updates shortly.
Nov 17, 13:48 GMT

Nov 16, 2015

No incidents reported.

Nov 15, 2015

No incidents reported.

Nov 14, 2015

No incidents reported.

Nov 13, 2015

No incidents reported.

Nov 12, 2015

No incidents reported.

Nov 11, 2015

Regular application update

Completed - The scheduled maintenance has been completed.
Nov 11, 08:30 GMT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 07:30 GMT

Scheduled - Our next regular application update is scheduled for 11th Nov at 7:30am UK time

Regular updates typically bring new features, bug fixes and performance gains.

During the update, sends and related services may run slower than usual.

We'll share the release notes just after the update so you can read what's new.
Nov 6, 10:33 GMT

Nov 10, 2015

No incidents reported.

Nov 9, 2015

No incidents reported.

Nov 8, 2015

No incidents reported.

Nov 7, 2015

No incidents reported.

Nov 6, 2015

No incidents reported.

Nov 5, 2015

No incidents reported.

Nov 4, 2015

No incidents reported.

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