Steve Dorfman http://driventoexcel.com Engineering the Customer Experience Sat, 12 Mar 2022 18:36:05 +0000 en-US hourly 1 https://wordpress.org/?v=5.9.3 Spring Forward 2022 http://driventoexcel.com/2022/03/spring-forward-2022/ http://driventoexcel.com/2022/03/spring-forward-2022/#respond Sat, 12 Mar 2022 18:36:05 +0000 http://driventoexcel.com/?p=8435 Spring Forward Remember to set your clocks FORWARD one hour, this Saturday night before bedtime. *Also, remember that this is a great time to: – Soon change ceiling fans back to “Summer mode” for cool circulation (counter-clockwise blade rotation) – Replace the batteries in smoke/gas detectors – Rotate and/or flip your mattresses, for more uniform…

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The post Spring Forward 2022 appeared first on Steve Dorfman.

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]]> http://driventoexcel.com/2022/03/spring-forward-2022/feed/ 0 FALL BACK 2021 http://driventoexcel.com/2021/11/fall-back-2021/ http://driventoexcel.com/2021/11/fall-back-2021/#respond Mon, 01 Nov 2021 16:01:50 +0000 http://driventoexcel.com/?p=8421 Fall Back Remember to set your clocks back one hour, this Saturday night before bedtime. This is the one where we GAIN an hour.   *Also, remember to: – Install fresh batteries — and test — smoke/gas detectors – Rotate and/or flip your mattresses, for more uniform pressure and related wear – Change the water…

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The post FALL BACK 2021 appeared first on Steve Dorfman.

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]]> http://driventoexcel.com/2021/11/fall-back-2021/feed/ 0 Spring Forward 2021 http://driventoexcel.com/2021/03/spring-forward-2021/ http://driventoexcel.com/2021/03/spring-forward-2021/#respond Thu, 11 Mar 2021 22:10:36 +0000 http://driventoexcel.com/?p=8408 Spring Forward Remember to set your clocks FORWARD one hour, this Saturday night before bedtime. *Also, remember that this is a great time to: – Soon change ceiling fans back to “summer mode” for cool circulation (counter-clockwise blade rotation) – Replace the batteries in smoke/gas detectors – Rotate and/or flip your mattresses, for more uniform…

The post Spring Forward 2021 first appeared on Steve Dorfman.

The post Spring Forward 2021 appeared first on Steve Dorfman.

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]]> http://driventoexcel.com/2021/03/spring-forward-2021/feed/ 0 Fall Back 2020 http://driventoexcel.com/2020/10/fall-back-2020/ http://driventoexcel.com/2020/10/fall-back-2020/#comments Fri, 30 Oct 2020 17:35:47 +0000 http://driventoexcel.com/?p=8400 Fall Back Remember to set your clocks back one hour, this Saturday night before bedtime. This is the one where we GAIN an hour.   *Also, remember to: – Install fresh batteries in smoke/gas detectors – Turn and/or flip your mattresses Do you live in a cold climate? – Turn OFF your outdoor spigots (winterize)…

The post Fall Back 2020 first appeared on Steve Dorfman.

The post Fall Back 2020 appeared first on Steve Dorfman.

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]]> http://driventoexcel.com/2020/10/fall-back-2020/feed/ 2 Spring Forward 2020 http://driventoexcel.com/2020/03/spring-forward-2020/ http://driventoexcel.com/2020/03/spring-forward-2020/#respond Fri, 06 Mar 2020 19:15:07 +0000 http://driventoexcel.com/?p=8387 Spring Forward Remember to set your clocks FORWARD one hour, this Saturday night before bedtime. *Also, remember that this is a great time to: – Soon change ceiling fans back to “summer mode” for cool circulation (counter-clockwise blade rotation) – Replace the batteries in smoke/gas detectors – Rotate and/or flip your mattresses, for more evened-out…

The post Spring Forward 2020 first appeared on Steve Dorfman.

The post Spring Forward 2020 appeared first on Steve Dorfman.

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]]> http://driventoexcel.com/2020/03/spring-forward-2020/feed/ 0 Fall Back 2019 http://driventoexcel.com/2019/11/fall-back-2019/ http://driventoexcel.com/2019/11/fall-back-2019/#comments Sat, 02 Nov 2019 21:07:38 +0000 http://driventoexcel.com/?p=8382 Fall Back Remember to set your clocks back one hour, this Saturday night before bedtime. This is the one where we GAIN an hour.   *Also, remember to: – Install fresh batteries in smoke/gas detectors – Turn and/or flip your mattresses   Do you live in a cold climate? – Turn OFF your outdoor spigots…

The post Fall Back 2019 first appeared on Steve Dorfman.

The post Fall Back 2019 appeared first on Steve Dorfman.

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]]> http://driventoexcel.com/2019/11/fall-back-2019/feed/ 2 Impeccable Rapport http://driventoexcel.com/2019/05/impeccable-rapport-17/ http://driventoexcel.com/2019/05/impeccable-rapport-17/#respond Mon, 06 May 2019 10:00:51 +0000 http://driventoexcel.com/?p=8379 Customer Experience Tip #1679 Find common interests with your prospects, yes. Dominate the conversation as a “Me Monster” … never. Ask thoughtful questions, listen intently, and let them take the stage.

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The post Impeccable Rapport appeared first on Steve Dorfman.

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]]> http://driventoexcel.com/2019/05/impeccable-rapport-17/feed/ 0 Impeccable Predictability http://driventoexcel.com/2019/05/impeccable-predictability/ http://driventoexcel.com/2019/05/impeccable-predictability/#respond Fri, 03 May 2019 10:00:53 +0000 http://driventoexcel.com/?p=8377 Customer Experience Tip #1678 “Customers crave consistency. They want to know that their interaction is going to be smooth and effortless, regardless of the situation or stage in the customer journey.” -Jessica Bound, The DiJulius Group

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The post Impeccable Predictability appeared first on Steve Dorfman.

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]]> http://driventoexcel.com/2019/05/impeccable-predictability/feed/ 0 Impeccable Consistency http://driventoexcel.com/2019/05/impeccable-consistency-14/ http://driventoexcel.com/2019/05/impeccable-consistency-14/#respond Thu, 02 May 2019 10:00:06 +0000 http://driventoexcel.com/?p=8375 Customer Experience Tip #1677 Is your business cyclical? Sometimes, we can fall into a state of arrogance when there’s a sudden flow of new business/customers/revenue. Your prospects and customers should receive the same level of kindness and gratitude regardless of how busy or slow you and your team may be.

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The post Impeccable Consistency appeared first on Steve Dorfman.

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]]> http://driventoexcel.com/2019/05/impeccable-consistency-14/feed/ 0 Impeccable Presence http://driventoexcel.com/2019/05/impeccable-presence/ http://driventoexcel.com/2019/05/impeccable-presence/#respond Wed, 01 May 2019 10:00:56 +0000 http://driventoexcel.com/?p=8373 Customer Experience Tip #1676 Want to be more present for your prospects and customers? Turn off notifications on your smartphone. These tend to serve as constant interruptions and annoying distractions. #ItCanWait

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The post Impeccable Presence appeared first on Steve Dorfman.

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