D2E Blog

Impeccable Promotion

Steve Dorfman — Fri, 18 May 2012 10:00:43 +0000

Impeccable Customer Service Tip #58 Self Promotion vs. Customer/Client Promotion via Social Media: “Make your customer the hero.” -Chris Brogan . Your thoughts? (Look for “Leave a Reply” below, or click here) © Copyright 2012 to Present – Driven To Excel, Inc. All Rights Reserved. Related posts: Impeccable First Impressions Impeccable E-mail Etiquette Impeccable Job [...] Related posts:

Impeccable E-mail Etiquette

Steve Dorfman — Thu, 17 May 2012 10:00:28 +0000

Impeccable Customer Service Tip #57 Impeccable E-mail Etiquette: Don’t “leave ‘em hangin’.” — When someone needs a reply and you know you won’t be able to get to it right away, at least acknowledge their request with something like, “Just wanted to let you know that I received this, Alan. I can make time to [...] Related posts:

Impeccable Approachability

Steve Dorfman — Wed, 16 May 2012 10:00:00 +0000

Impeccable Customer Service Tip #56 Impeccable approachability: If you have your own business, consider recording a brief, sincere, welcoming (mostly unscripted) video and put it on your web site’s home page. Whether you own your business or not, consider simply keeping your door open and a smile on your face . Your thoughts? (Look for [...] Related posts:

Impeccable Follow-Up

Steve Dorfman — Tue, 15 May 2012 11:30:24 +0000

Impeccable Customer Service Tip #55 Impeccable follow-up: It’s time to make that client call you’ve been putting off. Besides, the issue/conversation rarely has the discomfort of the anticipatory story you’ve created in your head. . Your thoughts? (Look for “Leave a Reply” below, or click here) © Copyright 2012 to Present – Driven To Excel, [...] Related posts:

Anticipating vs. Responding

Steve Dorfman — Mon, 14 May 2012 12:29:26 +0000

Impeccable Customer Service Tip #54 When it comes to client needs, you can respond, meet or satisfy … or you can anticipate. I recommend the latter. . Your thoughts? (Look for “Leave a Reply” below, or click here) © Copyright 2012 to Present – Driven To Excel, Inc. All Rights Reserved. Related posts: Responding vs. [...] Related posts:

Responding vs. Anticipating

Being Impeccable with Your Word

Steve Dorfman — Fri, 11 May 2012 10:00:03 +0000

Impeccable Customer Service Tip #53 Create a habit of being on time (or early) for appointments, meetings and all commitments. Few things demonstrate your impeccable word like habitual punctuality. . Your thoughts? (Look for “Leave a Reply” below, or click here) © Copyright 2012 to Present – Driven To Excel, Inc. All Rights Reserved. Related [...] Related posts:

Impeccable Attitude

Steve Dorfman — Thu, 10 May 2012 10:00:13 +0000

Impeccable Customer Service Tip #52 Impeccable attitude: It appears that some team members like to begin nearly every sentence with, “The problem is … ” When they’re stuck in the mustard, help them to catch up. Remind them to consider — and even create — what’s possible by asking, “So what are our options?” . [...] Related posts:

Do you trust your customers and clients?

Steve Dorfman — Wed, 09 May 2012 13:57:38 +0000

Do you trust your customers and clients? Trust begets trust Last weekend my wife, Maggie, and I stopped by our local Lowe’s home improvement warehouse in search of some spring plants to hang on our porch. By the time we made it out to the garden center, we’d already filled our cart with a few [...] Related posts:

A Customer Service Contradiction

Steve Dorfman — Wed, 09 May 2012 10:00:34 +0000

Impeccable Customer Service Tip #51 A customer service contradiction: “Please hold … your call is important to us.” Instead, offer clients a call-back or at least quote them a wait time. . Your thoughts? (Look for “Leave a Reply” below, or click here) © Copyright 2012 to Present – Driven To Excel, Inc. All Rights [...] Related posts:

Impeccable Customer Service Detail

Steve Dorfman — Tue, 08 May 2012 10:00:42 +0000

Impeccable Customer Service Tip #50 Impeccable Customer Service Detail: “Delighting customers requires continuous innovation. Many retailers strive for good customer service and attractive store designs, but few go to Apple’s lengths in continuously improving every detail.” -Steve Denning . Your thoughts? (Look for “Leave a Reply” below, or click here) © Copyright 2012 to Present [...] Related posts: