D2E Blog

Impeccable “Engineering”

Steve Dorfman — Thu, 31 May 2012 10:00:18 +0000

Impeccable Customer Service Tip #66 In most cases, a great product simply isn’t enough. Sustainable success is directly related to the impeccable, remarkable customer experiences that you are responsible for engineering. . Your thoughts? (Look for “Leave a Reply” below, or click here) © Copyright 2012 to Present – Driven To Excel, Inc. All Rights [...] Related posts:

Impeccable Approachability

Steve Dorfman — Wed, 30 May 2012 10:00:22 +0000

Impeccable Customer Service Tip #65 Have your front-line team treat recurring customer questions like “new” questions. Even if you’re answering the same question you’ve answered a thousand times before, let the customer feel like they were the first: 1) wait for them to finish asking it; 2) clearly provide a complete answer (without rushing) and; [...] Related posts:

Impeccable Service Motto

Steve Dorfman — Tue, 29 May 2012 14:00:35 +0000

Impeccable Customer Service Tip #64 Impeccable Service Motto: “We are Ladies and Gentlemen serving Ladies and Gentlemen,” -The Ritz Carlton . Your thoughts? (Look for “Leave a Reply” below, or click here) © Copyright 2012 to Present – Driven To Excel, Inc. All Rights Reserved. Related posts: How do YOU define “Impeccable Customer Service?” “Impeccable [...] Related posts:

Impeccable Engagement

Steve Dorfman — Fri, 25 May 2012 10:00:56 +0000

Impeccable Customer Service Tip #63 Impeccable Engagement: Use social media to talk WITH your clients and prospects, not AT them. . Your thoughts? (Look for “Leave a Reply” below, or click here) © Copyright 2012 to Present – Driven To Excel, Inc. All Rights Reserved. Related posts: Impeccable First Impressions Impeccable E-Mailing Impeccable E-mail Etiquette Related posts:

Impeccable Purpose

Steve Dorfman — Thu, 24 May 2012 10:00:17 +0000

Impeccable Customer Service Tip #62 In the book, Drive, by Dan Pink, we learn from the science of human behavior that we’re intrinsically motivated by autonomy, mastery and purpose. Do you and your team share the purpose of delighting customers? . Your thoughts? (Look for “Leave a Reply” below, or click here) © Copyright 2012 [...] Related posts:

Impeccable Branding

Steve Dorfman — Wed, 23 May 2012 10:00:33 +0000

Impeccable Customer Service Tip #61 Impeccable Customer Service Branding: Work towards positioning yourself as THE thought leader, expert, go-to or resource — in your field — for your clients and prospects. Share valuable content (via social media, etc.) from your area of expertise. . Your thoughts? (Look for “Leave a Reply” below, or click here) [...] Related posts:

Impeccable (Intentional) Systems

Steve Dorfman — Tue, 22 May 2012 10:00:42 +0000

Impeccable Customer Service Tip #60 (Intentional) Customer Service Systems: I see many businesses operating at a level of unconscious competence and that’s a dangerous place to be. When you don’t know exactly what you’re already doing well — and the impact it’s having on customers and clients — there’s no guarantee it will ever be [...] Related posts:

Impeccable Awareness

Steve Dorfman — Mon, 21 May 2012 10:00:56 +0000

Impeccable Customer Service Tip #59 Impeccable Awareness: Find out what you’re currently doing that may be annoying your customers and clients (hint: ask your team and/or your clients and they’ll tell you) and replace it with something that will surprise and delight them instead. . Your thoughts? (Look for “Leave a Reply” below, or click [...] Related posts:

Impeccable Promotion

Steve Dorfman — Fri, 18 May 2012 10:00:43 +0000

Impeccable Customer Service Tip #58 Self Promotion vs. Customer/Client Promotion via Social Media: “Make your customer the hero.” -Chris Brogan . Your thoughts? (Look for “Leave a Reply” below, or click here) © Copyright 2012 to Present – Driven To Excel, Inc. All Rights Reserved. Related posts: Impeccable Job Descriptions Impeccable First Impressions Impeccable E-Mailing Related posts:

Impeccable E-mail Etiquette

Steve Dorfman — Thu, 17 May 2012 10:00:28 +0000

Impeccable Customer Service Tip #57 Impeccable E-mail Etiquette: Don’t “leave ‘em hangin’.” — When someone needs a reply and you know you won’t be able to get to it right away, at least acknowledge their request with something like, “Just wanted to let you know that I received this, Alan. I can make time to [...] Related posts: