Enterprise Content Management Solutions

noreply@blogger.com (Khuber) — Tue, 17 Apr 2012 05:17:00 +0000

Five Tips for Better Collaborative Writing

Image source: http://mindshift.kqed.org/

“Writing is easy: All you do is sit staring at a blank sheet of paper until drops of blood form on your forehead.” — Gene Fowler

The image this quotation brings to mind?the solitary writer struggling to fill his page?is dated in more ways than one. There?s no disputing the underlying truth that writing involves more work than one might expect, but these days it rarely involves a physical page, and it isn?t always a solitary activity. Collaborative writing is the ever-increasing reality in a wide range of professional settings.

The conversation about collaborative writing often pays close attention to the tech tools available to manage process or to the pros and cons of collaborative writing in both academic and professional settings.

However, if you are reading this post, it is likely that you are already engaged in a certain amount of this kind of work, and that you and/or your organization already have tools in place to help manage the job.

So you?ve got the tools in place, how do you manage the human side of the equation? What about the sticky issue of clarifying roles or the ever-popular challenge of balancing the big picture with nit-picky details?

Here are 5 of our favorite tips for better collaborative writing:

1. Make sure you know how to use version control

At all costs, everyone should know how to get to the most recent agreed-upon draft, so that whenever a problem or disagreement occurs, there is a frame of reference to which the group can turn. Whether you?re doing the job using shared files on common server space or using Alfresco Team, at some point a human being is going to decide which changes to incorporate and which parts of the document are now buttoned up.

Here?s the kind of thing that can happen: a paragraph that had been previously cut is reintroduced, but now ? because the transition leading into that section has undergone subsequent revisions ? the paragraph doesn?t seem to fit. The transition will have to be rewritten to accommodate this. Documents are systems in that the parts are all connected. Chaos lurks in the shadows, waiting for its chance to strike.

Version control (including a dogged adherence to naming conventions) is a lot of what holds that chaos at bay. Does this characterization strike you as a little over-dramatic? Ask a project manager who has seen it happen.

2. Be clear about the purpose of each revision

Whatever the purpose, people should be laser-focused on it. Ask yourself: Is this iteration to clean up minor issues like style and tone tweaks or for larger things like structure and flow?

It?s infuriating when a revision that was supposed to be a substantive clarification comes back with nit-picky little style guide tweaks, ?that? vs. ?which? revisions, and so forth. That frustration can be eliminated by crystal clarity on the revision?s purpose. This is where the project manager or team lead says things like ?We?re checking the flow of information to make sure that every key term is either explained on first reference or can be understood from context and usage,? or ?I?m worried that there?s too much throat-clearing at the beginning and I want proposed cuts for the ?Background? section.?

3. Trust the Subject Matter Expert (most of the time)

Trust your SME on content, but be ready to push back when they add unnecessary layers of complexity and threaten to confuse the very people with whom you?re trying to communicate.

In Made to Stick, Chip and Dan Heath describe a communication challenge they call ?the curse of knowledge.? How can too much knowledge be a problem? Because it problematizes communication when one party cannot remember what it was like to not already have expertise.

Good communication is staged and sequenced. That?s why, to appeal to common experience, some math experts aren?t very good math teachers. If a fourth-grader is learning about square roots for the first time, it will only muddy the waters to say that 4 and -4 are both square roots of 16. It?s true, but it?s a level of complexity that will prevent learning.

Make sure your group understands the intended audience for your document.

4. Don?t keep fighting for a lost cause

Defer to the decision maker or to the majority of the group. When human beings work together on a project, differences of opinion are going to emerge. That?s not a bad thing. In fact, it is often through the process of airing out these differences that a new understanding will emerge.

However, when the group, or project lead, or other decision-making entity has decided something (e.g., ?No, we?re not going to use that example in section 2.?), the person who had a strong preference for a different approach needs to move on. Bringing these kinds of upstream issues into downstream discussion is a trust-killer, because your fellow team members thought that issue was settled. It?s also damaging to the emerging sense of shared accomplishment at having made it this far, because it implies that the agreed-upon parts of the work may still be revisited at any time.

5. Designate a final editor.

Be clear about who pulls together the final copy. It?s going to happen that two contributors make competing revisions to their respective working copies of the same file, and commit those revisions to the repository. When this happens, even if your software spots the conflict, an editor needs to resolve it before the update is locked in and a new version is issued. Of course people are going to think that their changes add more value than someone else?s ideas. We can?t be but so objective about our own contributions. Someone has to own that job, and that person should also have an agreed-upon style guide to which to refer.

Collaborative writing poses a series of much-discussed benefits and challenges, including the tech component. With proper buy-in from the team, along with clear ground rules and roles, the human factor in developing collaborative documents can be a source of leverage rather than an uphill struggle.

noreply@blogger.com (Khuber) — Tue, 10 Apr 2012 23:40:00 +0000

Live from Kofax Transform 2012: It?s all about Capture Enabled BPM

By Dan Talbot, Sr. Communications Manager, Kofax

If you ask someone responsible for improving process efficiency and information throughput within today’s typical enterprise about the biggest pain points in their business, it’s rare when the conversation immediately turns to the technical. Rather, what you will hear first is a common desire to better meet the demands of those they ultimately serve: the raft of customers with ever-increasing expectations for information and processes that are cleaner, faster and more accurate, all packaged in a way that quickly adapts to constantly evolving industry regulations and business requirements.

That’s turning out to be a common theme here as well. Kofax kicked off its annual Transform 2012 event in San Diego on March 11 for its customers and partners with three days of breakout sessions and workshops all centered around BPM and, more specifically, Capture Enabled BPM.

As those familiar with a typical business process management scenario can tell you, the management of documents and processes will begin in one department and then migrate to another, often involving multiple constituents who must first understand the information before deciding where and how the information should be routed, regardless if its ultimate destination is another department, application or repository. In most cases, the information (and those responsible for overseeing it) is often bottlenecked by largely manual, tedious processes and multiple layers of oversight and review, which results in process latency.

A key benefit of Capture Enabled BPM is its capacity to effectively remove or significantly shorten such a bottleneck, and thereby deliver more meaningful value from both the infomation and the underlying business process. Following Kofax’s recent acquisition of BPM and dynamic case management solution provider Singularity, Transform is a culmination for Kofax customers and partners looking to learn how to fully automate the downstream business process and optimize business productivity.

Leading off the General Session keynote presentation is Craig Le Clair, VP and Principal Analyst at Forrester Research, with a session titled “Process 2020: The Role of Capture and Dynamic Case Management,” which will discuss how critical, “untamed” processes will affect your organization and what you can do about them, along with a look at the forces shaping the new world of work and our approach to business processes.

Stay tuned for coverage of Le Clair’s keynote and more on March 12!

Kofax Transform 2012...Beautiful Venue, Beautiful City

Kofax Transform Exhibit Hall--More than 600 attendees over 3 days

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Selected press coverage from #AIIM12

noreply@blogger.com (Khuber) — Tue, 10 Apr 2012 02:40:00 +0000

Selected press coverage from #AIIM12
CMS Wire -- Virginia Backaitis -- Show and Tell at AIIM: EMC Unveils Documentum D2, Mobile App
Document Media -- Cheryl McKinnon -- Social Technology & Business: Halves of a Whole?
Fierce Content Management -- Ron Miller

Collaborative Planning & Social Business (blog) -- Keith D. Swenson

New Horizons Computer Learning Centers (blog) -- IT professionals honored at AIIM conference
SlideShare (web) -- Chris Riley -- Cloud ? AIIM Conference 2012
Document Media -- Interview with John Mancini
SharePoint Stories (blog) -- Dan Antion

Strait (blog) -- Get CIP certified? You?re crazy! I?m too darn busy.
Bamboo Nation Your SharePoint Community (blog) -- Julie Auletta -- Greetings from the AIIM Conference 2012
Oracle WebCenter (blog) -- Christie Flanagan -- Taking AIIM at Social
TechTarget: SearchContentManagement -- Jonathan Gourlay

Oracle WebCenter Blog -- Peggy Chen -- San Joaquin County, California Wins AIIM 2012 Carl E. Nelson Best Practice Award
EMA Blogs: The Compleat ECM Angle -- Gary MacFadden -- In Search of a Strategic Imperative for Managing Enterprise Content: Lessons from AIIM, ECM Vendors and the User Community
Steve Weissman on AIIM 2012, A Corner Turned
Jeff Shuey -- The AIIM Conference is a Hit!
Lubor Ptacek -- The Future of Content Management
Flickr Streams --

R ?Ray? Wang, Principal Analyst and CEO, Constellation Research -- 2012 AIIM Conference
Susan Batimarchi, Editor, Information Management (Brazil) -- Susanaeditoraguia?s photostream
From AIIM
IBM Photo Booth

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My keynote at #AIIM12 on Customer and Employee engagement

AIIM Keynote - Engaging Employees and Customers

Microsoft wins 10 Readers' Choice Awards

noreply@blogger.com (Unknown) — Mon, 12 Oct 2009 04:41:00 +0000

MICROSOFT Malaysia bagged a record 10 awards in this year's Computerworld Malaysia Readers' Choice Awards.

The company won in the categories of system management software, application server software, IT (information technology) asset management system, identity management, content filtering, unified threat management, data mining, collaboration platform, enterprise content management and unified communications.

The awards, billed as the "Oscars of the IT Industry", were based on votes by the publication's readers through an online survey.

In a statement today, Microsoft Malaysia chief operations and marketing officer Yasir Yousuff expressed the company's appreciation for the local ICT industry's support.
He said the world's top software company would continue investing in innovation to continue creating solutions that drive greater productivity and cost efficiencies.

Another notable winner at the Readers' Choice Awards was Hewlett-Packard Malaysia which received six awards.

Rio Tinto Transforms Its Web Presence With Open Text Web Solutions

noreply@blogger.com (Unknown) — Sun, 11 Oct 2009 04:42:00 +0000

Open Text Corporation, a global leader in Enterprise Content Management (ECM), recently announced that Rio Tinto, one of the world's largest mining and exploration companies, has transformed its Web presence through the implementation of Open Text Web Solutions.

Over the years, Rio Tinto (www.riotinto.com) has grown significantly, often through mergers and strategic partnerships, which has led to more than 80 separate Web sites being created and run by separate divisions and individual mines around the world. This has caused significant challenges in communicating a consistent brand and sending coherent messages to its many stakeholders including investors, customers, suppliers, employees and the media.

To address these issues, Bryan Smith, Principal Adviser, Digital Media in Rio Tinto's Corporate Communications function, set out a clear strategy to transform Rio Tinto's global Web communications. The strategy focused on building a hub of Web templates - created, populated and managed centrally, but tagged for dissemination through the various Rio Tinto Web domains around the world. As a result Open Text was chosen to help engineer a high quality, worldwide Web presence that required minimal resources and with the flexibility to combine a consistent corporate image with local content generation.

Rio Tinto also appointed brand and digital media consultancy Rufus Leonard to handle the technical build of the Web infrastructure and work with a creative agency, View, on a new Web design. In addition to implementing a consistent and professional presentation for Rio Tinto around the world, a key requirement was for local operations to be able to add their own content within certain page frames while adhering to the global design and presentation standards. ...more details

Cloud Content Application Developer Program

noreply@blogger.com (Unknown) — Mon, 28 Sep 2009 13:54:00 +0000

Enterprise content management (ECM) provider Alfresco Software Inc., has launched its Cloud Content Application Developer Program. Alfresco will provide an open source Amazon EC2-ready stack and developer kit for customers and partners to develop, deploy and monetize cloud service architecture content applications on the EC2 platform.

The Alfresco Cloud Developer Program offers partners "early adopter" advantages to deliver cloud-ready content applications for collaboration, document and records management. Alfresco will also offer a subscription for those requiring expert Enterprise 24/7 support.

Innovative Share Point Solutions

noreply@blogger.com (Unknown) — Sat, 26 Sep 2009 16:04:00 +0000

Alliance formed to provide customers with industry-leading Enterprise Content Management and SharePoint infrastructure Management solutions and services

Woodbridge, NJ (PRWEB) September 25, 2009 -- CAMO Technologies, a leading developer of custom software applications, today announced its alliance with Avepoint, the leading provider of Infrastructure Management Software solutions for Microsoft SharePoint. The alliance will forge the purpose of delivering the full-spectrum technology solutions to SharePoint customers.

"We are very excited to partner with Avepoint", said Ashwani Jasti, President and CEO, CAMO Technologies. "Our goal is to provide our customers with the products and services they need to maximise ROI on their SharePoint investment. Teaming up with Avepoint cements our continued dedication to offering our clients high quality administration solutions for Microsoft SharePoint, using Avepoint soluttions; complete end-to-end infrastructure management solution that meets their specific business needs."...view more

New OEM Partnership KOM Networks And Hyland Software

noreply@blogger.com (Unknown) — Sat, 26 Sep 2009 16:02:00 +0000

Hyland Software, one of the world's largest and fastest growing independent providers of enterprise content management (ECM) software, announced recently that it has signed an original equipment manufacturer (OEM) agreement with KOM Networks, creator and world-leading provider of secure archiving software and solutions.

"We've been saying for years that application and storage vendors need to work closely to deliver versatile archive and retention solutions that protect and preserve vital and sensitive data," said Joseph Martins, managing director for the Data Mobility Group. "By combining these two technologies, companies will have a comprehensive ECM software suite that is fully integrated with a secure archive repository."

The newly formed alliance allows Hyland to sell, deploy and service KOMworx and KOMpliance. Both KOM and Hyland will work closely to seamlessly integrate the OnBase suite with KOMpliance, providing a secure and high performance archive repository that meets varying compliance regulations and requirements. This in turn will make it easier for Hyland to support its customers who are already using KOM software.

"The thing that drives Hyland more than anything else is taking care of our customers," said Bill Filion, vice president of software development for Hyland Software. "And a good number of them, including many of whom are also using MEDITECH, are already benefitting from KOM products. Our relationship with KOM has evolved over the past 10 years. This new agreement will allow us to take the already outstanding support we offer our mutual customers to another level."

"This partnership will allow us work closer with Hyland than ever before," said Kamel Shaath, chief technology officer for KOM Networks. "The tight integration of technologies will also allow us to quickly reach Hyland's customer base, many of whom have already expressed interest in our products. KOMpliance will serve as a cost effective, highly efficient and broad data protection and retention solution that is a strong alternative to the more antiquated archive storage infrastructures." ...view more

ECM Market Overview 2009

noreply@blogger.com (Unknown) — Sat, 26 Sep 2009 15:58:00 +0000

As I have said before, at CMS Watch we focus on evaluating individual vendors. Nevertheless, we do think it is important for every buyer to grasp a basic understanding of underlying market dynamics.

For those of you interested at what is happening in the world of Enterprise Content Management (ECM), here is a SlideShare recording that looks at our updated Cross-Check analysis of the vendors as of September, 2009.

More detailed analysis on the marketplace and head-to-head evaluations of enterprise portals vendors and products can be found in The Enterprise Content Management Report 2009. ...view more

Oracle and TEAM Informatics, Inc.

noreply@blogger.com (Unknown) — Sat, 26 Sep 2009 15:54:00 +0000

MINNEAPOLIS--(BUSINESS WIRE)--TEAM Informatics, Inc. (“TEAM”) has been chosen by Oracle in three US regions as an E2.0 Pillar Partner focused on enterprise content management (ECM) products. Oracle selects 1 or 2 of its most capable partners in each of its 11 sales regions for the “pillars” comprising its industry-leading Fusion Middleware suite of products.

“To be nominated as the ECM partner within three of these regions is a great honor for TEAM,” said Dave Shannon, TEAM’s president and CEO, “we will work hard to live up to the confidence Oracle has placed with us.” Several of TEAM’s staff will be completing the Oracle Partner Sales Readiness Verification in preparation for the responsibilities associated with this role.

Upcoming during October 11-15, 2009, TEAM will be attending Oracle Open World at the Moscone Center in San Francisco. One of the industry’s highlight events, Open World offers a wealth of opportunities to learn from and interact with industry thought leaders. Several TEAM staff will be present to share their knowledge and experience regarding Oracle Universal Content Management (UCM) implementations.

“TEAM is proud of the track record we have developed with UCM and its integration with other technologies,” says Doug Thompson, TEAM executive vice president. Doug adds, “we welcome the opportunity to share our customer’s successes with potentially thousands of Oracle users.”

Siebel and all Oracle application customers can look forward to the unveiling of TEAM’s Siebel UCM demo that showcases Siebel, Universal Content Management, Web Center Suite and Document Capture. Previews of this demonstration, as well as other TEAM solutions, will be ongoing at the TEAM booth.

Users and vendors interested in UCM and its integration with other technologies are invited to stop by the TEAM Open World booth to exchange ideas!

view more

ECM Provider KnowledgeTree

noreply@blogger.com (Unknown) — Fri, 18 Sep 2009 02:37:00 +0000

KnowledgeTree®, an Enterprise Content Management (ECM) provider focusing on affordable document management software that is easily installed and used by business professionals, today announced a partnership with Zend Technologies, Inc., the leading provider of products and services for developing, deploying, and managing business-critical PHP applications.

Version 3.7 of KnowledgeTree’s on-premise commercial edition will be deployed on Zend Server, a widely accepted and used enterprise grade application server for PHP. Built to easily install and run inside a company’s firewall, KnowledgeTree provides a fast, reliable and powerful document management solution that will now receive a performance boost with Zend Server. Code acceleration and caching features ensure high performance and low resource utilization for business-critical applications like KnowledgeTree.

“Our partnership with Zend represents the coming together of two PHP players whose goal is bringing enterprise grade PHP products to the marketplace. KnowledgeTree on Zend Server delivers speed, performance, and reliability, particularly in Windows environments. In fact, early tests show response time improvements of close to 40 percent when using Zend Server, and that’s with no changes to our application,” said Philip Arkcoll, product manager, KnowledgeTree.

Siteworx, Inc. Forward-Thinking Web content management

noreply@blogger.com (Unknown) — Thu, 17 Sep 2009 18:10:00 +0000

Siteworx offers Fast, Focused, Forward-Thinking Web content management and product development solutions through deep expertise in user experience, a wide range of Web development platforms and an award-winning interactive design team. From mobile applications and social media strategies, to CMS, enterprise search and analytics solutions, Siteworx delivers improved performance to an impressive roster of clients including AOL, The College Board, Discovery Communications, National Geographic and U.S. News & World Report. Siteworx is a Microsoft Gold Certified Partner. Learn more at www.siteworx.com.

Web Content Management System (CMS) complete list

noreply@blogger.com (Unknown) — Tue, 15 Sep 2009 15:02:00 +0000

If you're looking for the comparison data of Web Content Management System, and want to get free samples, you may go to this site.

CMS Watch Web Content Management Vendor List

More than 1000 products purport to manage Web content. To make your life easier, we list only 42 of them, divided into 6 categories. These are not the "best" Web CMS tools, simply -- in our judgment -- the most significant today.

You can find a longer discussion of these categories -- along with comparative evaluations of these tools -- in The Web CMS Report. Note that products indicating "European Edition" are evaluated only in that edition of the Report.

ECM Package Share in Japan

noreply@blogger.com (Unknown) — Thu, 10 Sep 2009 17:22:00 +0000

According to investigations by the Institute of Economic Mick ECM market package for fiscal 2008, an increase of 4.8 percent compared to the previous year was 48.0 billion yen. Further 6.0% in fiscal 2009 increased by 50.9 billion yen is expected. Document / images / video and can be managed centrally for the ECM needs, in terms of compliance has increased, remained steady growth in the influence of depression. Finance / insurance industry is the introduction of larger, most manufacturers have introduced high weight is flat.
Market share in fiscal 2008 (based on amount) and the show, IBM Japan to 30.2% in one spot. The company has many kinds / content management and centralized management of a large amount of content, a combination of business process management, will provide improved productivity and customer satisfaction. And 20.4% in the two largest open text, in addition to promoting the proposal of unification and integration of the repository infrastructure, fiscal 2009, with sales of calligraphy with an eye to public areas of Notes, SAP integration and deployment of solutions advance.
Third place, 2008 new version 9 Mon "Docunmentum6.5" was released followed by EMC with 19.0 percent to Japan. Its future, and storage "Documentum" to, RSA Security to complement the one-time, VMWare integrated server virtualization technology and the "One EMC" the proposal to proceed. 12.5% in the four largest Oracle Japan, and sales that could stretch to reach large-scale projects, has added a new 2009 WCM promote entry into the market appeal of new features.

Quark Acquires Assets of In.vision Research Corporation

noreply@blogger.com (Unknown) — Wed, 02 Sep 2009 22:51:00 +0000

NewsGator Social Sites 2.7
Tue, 01 Sep 2009 00:00:00
The product is an excellent and seamless addition to the SharePoint workspace. It provides elements of functionality such as innovation management, rich public user profiles, idea tracking, ratings, and usage metrics. While these features may be more deeply developed in specialized products, Social Sites 2.7 has the advantage of providing them all within SharePoint. It is not a stand-alone product, but for the enterprise currently using or considering SharePoint, it allows employees to collaborate in ways that will strengthen the sense of community, creativity, and teamwork.

Fwix Launches New Local News Platform, Secures Series A Funding
Tue, 01 Sep 2009 00:00:00
Fwix has launched as a new, local news platform that combines traditional local news content with user-contributed stories.

Platforminc Unveils Mobile Blogging Tool
Fri, 21 Aug 2009 00:00:00
Web development and content management platform Platforminc has released its Mobile Blogging Tool, which enables users to add text, video, and photos to existing articles and blog entries.

Plastic Logic Partners With Olive Software
Tue, 18 Aug 2009 00:00:00
Plastic Logic announced today that Olive Software will be a key service provider and partner for the Plastic Logic Publishers Program.

Canadian Company Wins $290 Million Lawsuit Against Microsoft
Fri, 14 Aug 2009 00:00:00
i4i, Inc., a Toronto-based software firm, which won a copyright infringement lawsuit against software giant Microsoft in May, saw that judgment upheld in a U.S. District Court ruling.

Quark Releases Free Upgrade
Fri, 07 Aug 2009 00:00:00
Quark has announced an update that spans its entire product line: the 8.1 versions of QuarkXPress, Quark Publishing System, QuarkCopyDesk, and QuarkXPress Server.

WoodWing Enters the Web-to-Print Market with Brand Station
Tue, 04 Aug 2009 00:00:00
WoodWing Software's has announced their web-to-print solution Brand Station.

Alfresco : Open Source Document Management System

noreply@blogger.com (Unknown) — Wed, 26 Aug 2009 08:33:00 +0000

Alfresco is the leading open source enterprise content management system built by the most experienced team in the industry drawn from Documentum®, Vignette® and Interwoven®. Twenty years of experience drove us to believe that the Enterprise Content Management industry was driven by:

* High Cost — Application driven purchases with a high up-front investment and per user pricing
* High Complexity — Long rollout cycles and complexity resulting in software either not being implemented or used
* Lack of Customer Control — Proprietary control preventing choice and ability to switch to other vendors

For these reasons the vast majority of people do not use ECM systems but instead work with shared drives and email to create, share and store content.

How Alfresco is Different

In the current economic climate organizations need to do more with less. Alfresco’s passion is to offer a solution that focuses on:

* Low Cost — A low cost, open source, subscription model with minimal upfront investment that can be driven out of operating expense (op ex) as opposed to capital expense (cap ex)
* Simplicity — Rapid deployment to deliver immediate business value and rapid application development using pre-built components and lightweight scripting
* Choice — Lower Total Cost of Ownership (TCO) by reusing existing hardware, software and skills. No lock-in to one ECM vendor or one stack, so when a vendor tries to dramatically increase maintenance fees you have a choice to go elsewhere

Alfresco Offers One Integrated Low Cost Solution

* Document Management
* Web Content Management
* Collaboration
* Content Platform and Repository
* Content Management Interoperability Services (CMIS)
* Records Management
* Image Management

Alfresco site | Blog

Microsoft Enterprise Content Management

noreply@blogger.com (Unknown) — Mon, 24 Aug 2009 10:12:00 +0000

Over the last several years, organizations have created a huge volume of unstructured content that includes documents, e-mail messages, videos, instant messages, Web pages, and more. This content often exists in a state of unmanaged chaos that prevents an organization from properly using these valuable assets for better knowledge sharing, improved customer communications, and increased process efficiency. Enterprise Content Management (ECM) from Microsoft is a key component of an organization's infrastructure, that can help companies overcome these challenges.

Built on a well-integrated platform, ECM from Microsoft easily extends content management to every information worker in an organization through integration with familiar tools like the Microsoft Office system. A Microsoft ECM solution can help businesses:

4Poyntz Dezign: The hierachy of customer-centered design

noreply@blogger.com (Unknown) — Mon, 21 Jul 2008 01:41:00 +0000

I’ve often been criticized by “human factors academics” for the impurity of my design work. (I’m looking at you, HOT Lab!
lol) By impurity, I mean having design influenced not just on usability
but also the business case, the marketing / go to market plan, the
development plan, the competitive analysis, and the customer
experience. Academics work in silos of knowledge. For example, they
don’t care about the ROI of design: if a 10% improvement in usability
results in a 50% hike in development cost, who cares. Such
silo-thinking is a fast track to business failure.

Good design practitioners know that product design should leverage all
aspects of the business. You might call this the hierarchy of
customer-centered design. Which brings me to Gord McCaskill, who wrote his own Business Hierarchy of Needs as part of creating Ottawa-based firms ITS Dynamic and 4Poyntz Dezign.

German Output Management Conference

noreply@blogger.com (Unknown) — Sun, 20 Jul 2008 22:42:00 +0000

The conference puts the "document company" in the center. Die Konferenz-Teilnehmer erfahren alles Wissenswerte über das Thema Output Management, aber auch die Trend-Themen wie Information Management und Enterprise Content Management spielen eine wichtige Rolle. The conference participants will learn everything there is to know about the issue of output management, but also the trend topics such as information management and enterprise content management play an important role.
Um dem Thema Output Management gerecht zu werden, muss man weit vor dem bedruckten Papier beginnen, so Oliver Jendro, Veranstalter der DOMK-Konferenz. To the issue of output management needs, you have well before the printed paper to start, says Oliver Jendro, the host of the conference Domke. Nicht die Technologie sondern das Dokument und die darin enthaltene Information stehen im Mittelpunkt jeder zukünftigen Output-Management-Strategie. Not the technology but the document and the information contained therein are the focus of any future output management strategy. Wie die optimale Output-Management- Strategie aussieht, werden die Teilnehmer während der eintägigen Veranstaltung durch Best-Practice-Beispiele, Marktanalysen und Workshops erfahren. As the optimal output management strategy looks like, the participants during the one-day event with best practices, market analysis and learn workshops.

Interessant ist die Konferenz für jeden, der sich mit „papierbasierten Dokumenten“ auseinandersetzt. Interestingly, the conference is for anyone who is familiar with "paper documents" addressing. Das betrifft den Einkäufer, die Marketing-Abteilung genauso wie den IT-Leiter. This applies to the buyers, the marketing department as well as the IT manager. Als besonderes Highlight bietet der Veranstalter während der Konferenz Fortbildungsmaßnahmen zum Thema „Output Management“ an. As a special highlight, the organizer of the conference during training on the topic "Output Management" at.

Anmeldungen sind ab Juli unter www.dokulife.de möglich. Applications are available from July www.dokulife.de possible. Die Teilnahmegebühr beträgt 259 Euro und 159 Euro für Frühbucher, das SYSTEMS-Ticket ist im Preis enthalten. The participation fee is 259 euros and 159 euros for Early, the SYSTEM-ticket is included in the price.

Netroots and telecom

noreply@blogger.com (Unknown) — Sun, 20 Jul 2008 01:44:00 +0000

There's a telecom panel at the Netroots Nation conference today on the subject of "Big Telecom: An Emerging Threat to Our Democracy?" The implied answer is yes, and it appears that every participant on the panel will be making that case. Here's the description of the panel:

Massive telecom companies control virtually all of our voice and internet communications these days—and new evidence shows a near-total lack of commitment to our democracy. AT&T has proposed filtering all content traveling on its network. Verizon tried initially to block NARAL's pro-choice text messages. Most telecom companies are fighting net neutrality. Can democracy survive an assault by those who control the tubes?

The panel members don't include anyone with any experience managing or operating an actual telecom network, but instead includes two people who have repeatedly demonstrated not only an ignorance of telecom law, technology, and policy, but who have misrepresented facts and failed to engage with the arguments of their critics, Matt Stoller and Timothy Karr (see posts on this blog in the "net neutrality" category). The closest person to a representative of a telecom is Michael Kieschnick of Working Assets, a company that is a reseller of long distance and wireless service on Sprint's network.

I agree with many of their positions--I don't think ISPs should be allowed to block websites on the basis of disagreement with content. I think ISPs should be transparent about their network management processes and filtering. Where I disagree with them is that they advocate that the FCC step in to regulate the Internet in a way that it has never had authority to do so before, and demand that network operators not be allowed to implement classes of service with different rates of charges, or even usage caps. Art Brodsky expresses the point which has also been made by Robb Topolsky of Public Knowledge, Timothy Karr of Free Press, and Matt Stoller:

In the name of "network management," some companies want to throttle down the use of legal applications, like BitTorrent which may, coincidentally, provide competition in entertainment programming. They want to impose usage caps across the board on all customers which would stifle innovation and curb the use of video (there's that anti-competitive meme again) without actually solving the problem of the so-called "bandwidth hogs." The way caps are being discussed now, they would only lead to higher prices and less usage for an industry that already charges more for less than most broadband providers around the world. Parts of our broadband industry may be the only sector in the world that wants to cut down the amount of its product it wants customers to use.

Brodsky's last sentence is clearly false--broadband is like a fixed-price all-you-can-eat buffet. All businesses want to maximize their profits by maximizing revenue and minimizing costs. When bandwidth is sold at a fixed cost in unlimited amounts, where a small number of users are consuming the majority of the service, it's in the business's interest to restrict those users or charge them more for what they consume in order to satisfy the rest in a cost-effective manner. The options are few--you can either restrict the "bandwidth hogs" in some way, charge them more so that they pay for what they use, or raise the price for everyone. These guys seem to advocate the latter approach, while I'm in favor of allowing all the options to be used in a competitive market. Where I disagree with Comcast's approach in issuing RST packets to block BitTorrent traffic is not that they did it, but that they were not transparent about what they were doing (and apparently didn't quite get it quite right--it should not have completely broken BitTorrent, but only slowed it down).

The End of My Practicum

noreply@blogger.com (Unknown) — Sun, 20 Jul 2008 01:44:00 +0000

Last night I had dreams about my Enterprise Content Management class. Perhaps you could call them nightmares: I was given a bunch of acronyms, and I couldn't keep them all straight! I just remember waking up and thinking "ECM, ERM, DRM, ....

ECM of Oracle

noreply@blogger.com (Unknown) — Sat, 19 Jul 2008 22:45:00 +0000

This section of the blog contains articles about the Oracle suite of Enterprise Content Management applications. This includes Universal Content Management (UCM), Web Content Management (WCM), Universal Records Management (URM), and a little bit of Information Rights Management (IRM). I helped create several of these products, and thus am very opinionated about how they should be used... I also cover technologies and topics relevant to content management in general, such as enterprise search, and identity management.

Besides the articles in this section, you may also benefit from the following sources:
Primary Oracle ECM Sources

* The Yahoo Group For Stellent Users: this is an email list with 2500 subscribers, and over 15000 messages in the archives
* The Oracle Enterprise Content Management Forum: a more "official" forum, although it gets less traffic, and has far fewer items in its archive

Oracle ECM Blogs

* Fusion ECM: the official Oracle blog on content management, starring Billy Cripe, and occasionally Raoul Miller.
* Oracle IRM: the official Oracle blog for Information Rights Management, starring Simon Thorpe.
* Kyle's Blog On UCM: another Oracle "Best Practices" blog, staring Kyle Hatlestad
* ECM Alerts: Oracle ECM product marketing blog, for official news about events and new product launches
* Content On Content Management: David Roe's blog on Oracle Content Management.
* webmonkeymagic: mikeyc7m's tips and rants on web content management, Site Studio, SSPU, and the like.
* John Sim's blog: web content management, and web design blog. Lots of Site Studio tips.
* Jason Stortz's blog: IdocScript, Components, Site Studio, and general tips and tricks.

Additional Oracle ECM Resources

* Official Oracle Content Management Wiki: a good place to start to find information on content management.
* Main Oracle ECM Page: includes links to all the product lines (imaging, conversion, records management, and UCM).
* Official 10gr3 documentation: more than you'll ever need to know...
* Free Oracle ECM Samples Components.
* Independent Oracle Users' Group: a small handful of Stellent resources, including a listserv.
* SCS Components: an site with some free and commercial components for the content server.
* Recorded Oracle Events: general recording of Oracle webcasts, including a few about Stellent.
* RSS Feed for Yahoo Group: For some reason, Google won't spider Yahoo's site very well, so I publish this RSS Feed to make content more findable.

If you know of another notable Oracle ECM site, send me an email! I'd define "notable" as any "official" site, or a site that posts useful information at least once per month...

GALLER

noreply@blogger.com (Unknown) — Sat, 19 Jul 2008 22:45:00 +0000

The functionali q of the content management system CMS is obviously a key deciding factor when pu... BestcPractices in Enterprise Content Management Verzameling korte artikelen over Enterprise Content Management.

models

noreply@blogger.com (Unknown) — Sat, 19 Jul 2008 22:45:00 +0000

ECM: The Hottest Thing In Software Enterprise content management, or ECM, is perhaps the hottest thing in software these days. It's th... 31.10.06. Podcast: selecting a Web Content Management system Podcast van CM Professionals.

Enterprise Wiki

noreply@blogger.com (Unknown) — Sat, 19 Jul 2008 22:45:00 +0000

Wiki software has been around since 1995, but a rather recent variant is something being called "enterprise wiki software" (InfoWorld proclaimed 2004 to be the "Year of the enterprise wiki"). Heightened interest comes in response to the increasing number of organizations like Disney, Nokia, and Yahoo! who are turning to wikis as a way to improve internal efficiency.

But if we look at wikis in an enterprise context, we have to confront two important questions:

What's the difference between a wiki and a CMS? Couldn't we just press our existing CMS into service as a wiki?

Are wiki tools enterprise-ready? That is, would they pass muster before my CIO?

Below I'll try to answer both questions.