Web Mail Blog

More Email Space available now

2011-12-20T21:11:16Z

Beginning a few days ago we increased the maximum quotas for paid mailbox upgrades. The maximum available had been 400MB for a long time, and we've increased that to 3.1GB (3100MB). The default quota for all mailboxes is still 100MB, which is all you need if you mostly use POP and store your email on your computer. If you mostly use Web Mail or you like to leave all your email on the server, then you might need a higher storage quota.

Get more information from this FAQ:
http://support.earthlink.net/articles/email/more-email-space-faq.php

To purchase email upgrades log into your MyAcccount at myaccount.earthlink.net. Complete instructions are at the link above.

International customers and travelers

2011-10-27T18:06:57Z

For the past couple of weeks we had a number of reports and comments from users that could not access their Web Mail account from a location outside the U.S. This has been resolved.

Web Mail 6.2.14 Released on 4/14

2011-04-19T17:43:56Z

You may have noticed the new "What's New" button on the right side of the toolbar.

We'll use that page to describe new features and tell you how to use them. Currently it describes the font preference setting that was new in the last release.

This release also included two important bug fixes:

The error that was occuring when deleting the last message in a folder, is fixed.
We fixed a cause of lost sessions where you would be returned to the login page during an active session, or get an error "due to inactivity".

Web Mail 6.2.11 Released Today

2011-02-14T15:50:53Z

This release fixes a few bugs reported by users, and also adds a much-requested enhancement.

Enhancements

You can now save your desired font settings to compose messages, including font name, size, color, and italic/bold/underline. There are two ways to save your preference. When composing a message just set the font the way you want it and click the Save icon on the far right of the toolbar (looks like a disk icon). You can also go to Preferences / Sending & Replying, under the New Message Editor Settings.

After saving, all new messages and replies will be in the style you saved, by default. You can still edit in-line using the toolbar to modify the saved style for any particular message.

Bug Fixes

Fixed 500 Server Error when attempting to log out.
Fixed cursor not appearing in To field by default on some browsers.
Fixed Chrome browser opening new tabs for all links.
Fixed Anonymous Email link not appearing in Preferences for some users.
Fixed a highlight format problem in compose with Firefox.

Please let us know if anything isn't working right.

Email outage Thursday Nov. 18

2010-11-19T18:07:33Z

Beginning around noon ET on Thursday, email services were not available for most users for about an hour. Access to email was restored around 1PM. However, incoming email was still delayed for several hours for most of the afternoon. All pending email was eventually delivered sometime Thursday evening. We apologize for the inconvenience and the delays. Everything should be working properly now.

Timezone fix

2010-09-17T15:21:25Z

In the latest maintenance release of Web Mail, which went live on 9/13, one of the significant issues we fixed is the longstanding timezone issue that affected some users. A small number of users would sometimes have the wrong timezone displayed in Web Mail and also stamped on outgoing messages. It would always be ET (GMT-5) even when they were in another timezone. This should be fixed now.

Please let me know if you encounter a problem with this again.

Address Book issue on new Safari release

2010-07-14T15:34:27Z

About 3 weeks ago when a new Safari version was released, users of that browser become unable to use some Address Book features and unable to view the Address Book page in Web Mail. This problem was fixed yesterday. Let us know if you have any more trouble.

Mobile Email problem fixed

2010-05-12T14:31:01Z

Last night we fixed the problem where certain domains could not view their mailbox using Mobile Email on their mobile device. These included ix.netcom.com and a few other non-earthlink domains used by our customers. Users reported that when they log in, their messages were not shown. If you log in with those accounts now, the mailbox contents will appear the same as seen in regular Web Mail.

This problem was discovered due to feedback here. Please continue to report any problems.

Other than that we haven't seen any major problems with the launch, so in a week or so our monthly eLink newsletter will mention Mobile Email and encourage all users to try it.

Try out the new Mobile Email

2010-03-16T16:37:32Z

We have now quietly released the Mobile Email web site for mobile devices and it is live and can be used. We just haven't begun promoting it yet while we work out the kinks. Readers of this blog can be among the first to try it out.

If you use a mobile phone browser you can navigate to
http://m.webmail.earthlink.net

This is a mini-version of Web Mail formated for mobile devices. It allows you to read, reply to, and send emails, but does not have the more advanced features of Web Mail.

In a couple weeks we will be putting a link in Web Mail to further instructions, including how to use the native POP software that is present on many mobile phones. So there are two ways to get your email on your phone.

Look for more information on this soon.

Update on some current issues

2010-02-22T16:41:56Z

A small portion of mailboxes that end in earthlink.net or mindspring.com currently have a couple of annoying problems that we are working on fixing quickly. So if you experience one of these, it should go away sometime soon.

The Trash and/or Suspect Email folders may not get autodeleted according to your setting. You can easily empty these yourself, and the autodelete schedule will be working again soon.

The spamBlocker summary emails might be sent to you daily even if you have changed the setting to be weekly or never. This should be fixed within the next week.

Some updates on a few things

2009-12-04T17:08:40Z

I haven't been able to spend much time answering comments lately, but I've read them and published them (and I always read them). I'll get some individual ones answered today. Here is an update on some current issues which you have reported:

A number of people have reported the new bug where forwarding or replying to messages is enforcing a size limit less than 10MB. We have fixed this now, and should get the update released in the next couple of weeks. Currently you can only forward about 6 to 7 MB in one message. For techies who are interested, the last release is incorrectly checking size after email encoding instead of before, which means the limit is about 35% lower than it should be. This problem doesn't happen with new messages, only forwards or replies.

For users who have opted to use the older Web Mail interface (or are forced to with old browsers), the duplicate sending problem is still occurring, and the "internal error" message after sending happens occasionally. Those are also fixed in the upcoming release.

We did have a partial outage on Tuesday of this week where some users could not log into their mailbox, and delivery of incoming messages was delayed. That was fixed Tuesday night.

For a few days some users reported getting timeouts when sending a message from Web Mail, and that problem is resolved.

Couple of issues that will be fixed shortly

2009-10-05T15:13:44Z

UPDATE - the double sending problem will be fixed on Wed 10/21. Thanks for your patience.

With the last release there are a couple of problems affecting some users. On certain browsers in certain configurations, the Send function in Web Mail is sending two copies. This will be fixed soon. The other new issue is that some users of IE are getting a message "An internal error occurred" after sending a message. The message is sent correctly and only the error message is wrong. This also will be fixed shortly.

Web Mail 6.1.7 released today

2009-09-30T12:50:44Z

UPDATE: The changes listed below were put back into production today.

This release fixes a number of bugs reported by users, and also adds a few enhancements. Here's a partial list.

Enhancements

Moved the links (now buttons) for whitelist sync and domain whitelist editing so users with spamBlocker on High can find them more easily.
Increased the message list length when Preview is enabled.
Increased the Preview pane size to use the full page.
Added a new Preference for the default compose mode (rich or plain). In the next release we'll also be adding the ability to save your preferred font style between sessions.
Improved the rich text compose toolbar with more selections for fonts and styles, and added a new emoticon button.
Put back a 1-px line between the message listings for readability.

Bug Fixes

Fixed some problems using rich text compose on certain browsers including Firefox 2 and Safari.
Fixed the bug that would sometimes display random status code error messages.
Fixed the default style displayed in plain text compose to be Courier New 11, which matches the font displayed when viewing plain text messages.
Fixed some problems with Address Book groups, including adding the selector for assigning existing contacts to groups.
Fixed a problem that prevented some users from saving drafts.

Please let us know if anything isn't working right.

Web Mail outage

2009-08-25T12:22:30Z

Yesterday afternoon there were some service problems for several hours, and the release described below (above now, updated) was rolled back as part of the recovery. We should be able to republish the update soon. I didn't post the individual reports of the outage, instead just covering it here. I apologize for the inconvenience.

Update

2009-07-21T16:50:57Z

All blog feedback has been caught up today, so check your comments.

We're actively working on Web Mail 6.1 to fix some bugs that have been reported in the new release, and to finish a few enhancements. I hope to release that within the next couple of weeks. All the feedback that came in via the Feedback mailbox (link at the top of Web Mail) has been very helpful. Here's some highlights of the massive amount of feedback we received after the new release.

Typically almost all regular feedback email is to report a problem or complain about something (which is usually good, we need to know) with maybe 5% just emailing to compliment us on something we did right. But this time, in the week following the new release 31% of all feedback was pure praise from users who love the new interface, feel like it is faster, or like the new features. For comparison, less than 10% was from users who either said they prefer the old interface, or they don't feel like changing and chose to opt-out to what is familiar. We provided the convenient opt-out to keep those users happy, and in fact less than 3% of all users have actually opted-out of the new interface after 3 weeks.
The other 60% of the feedback was normal stuff like bug reports and enhancement requests, with the user neither complaining or praising. We received hundreds of good suggestions for enhancements and improvements, and we will be using those to prioritize things and guide some upcoming tweaks.
Many people asked for a way to save the Rich/Plain compose setting between sessions, and that is coming in the very next release, as a new selection in Preferences. We're also adding more options to the rich text compose in the upcoming release. Then in a subsequent release we will also allow you to save all your preferred font settings (size, color, etc) between sessions.
We also got a lot of good feedback about things that initially confused people, and we're working on making some of those more intuitive.

Thanks for all the good feedback.