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Maine, Rhode Island & Vermont","url":"https://www.bbb.org/article/news-releases/17303-the-truth-behind-diploma-mills","publisher":{"@type":"Organization","name":"Better Business Bureau","logo":{"@type":"ImageObject","url":"https://www.bbb.org/TerminusContent/bbb/dist/img/_shared/images/logo_square_200.jpg"}},"datePublished":"2018-03-22T19:36:02.278+00:00","dateCreated":"2018-03-22T19:36:02.278+00:00","dateModified":"2018-03-22T19:36:02.278+00:00","expires":"0001-01-01T00:00:00+00:00","isAccessibleForFree":false,"mainEntityOfPage":"https://www.bbb.org/article/news-releases/17303-the-truth-behind-diploma-mills","name":"The Truth Behind Diploma Mills"}]}};
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        window.__PRELOADED_STATE__ = {"geoLanding":{"model":{"params":{"country":"us","city":null,"type":"ma","state":"ma","countryCode":"USA","stateCode":"MA","cityName":null,"stateName":"Massachusetts"},"location":null,"displayCountry":"United States","displayStateProvince":"Massachusetts","displayCityCounty":null,"displayLocation":"Massachusetts","threeCountryCode":"USA","isCountryLevel":false,"isStateProvinceLevel":true,"isCityCountyLevel":false},"latestArticles":[{"id":18369,"uriSegment":"18369-social-media-coupon-scams-is-free-really-free","type":"Article","status":"published","tags":null,"contentMedia":[],"contentCategories":[],"authors":[{"name":"Better Business Bureau Serving Eastern MA, ME, RI & VT","email":null,"url":"/en/us/local-bbb/better-business-bureau-serving-eastern-ma-me-ri-and-vt"}],"relatedContent":null,"mainImage":{"id":3034,"url":"https://www.bbb.org/corecmsimages/907d2aea-9016-4c3d-befb-9139a721f4e3.jpg","fileCode":"907d2aea-9016-4c3d-befb-9139a721f4e3","title":"Discount Coupon (1).jpg","description":"Discount Coupon (1).jpg","contentCode":"fd82015b-2871-40d0-be3a-33a66b25b7db","mainImage":true,"order":1,"imageCaption":null,"imageTitle":null,"credit":null},"mobileHeadline":"Social Media Coupon Scams: Is Free Really Free?","modifiedBy":null,"publishDate":"2018-08-27T14:00:52.799Z","expirationDate":"0001-01-01T00:00:00","createdBy":"sboyle@boston.bbb.org","createDate":"0001-01-01T00:00:00","contentHtml":"<p dir=\"ltr\">This article was written by Shannon Boyle, Content Marketing Specialist for BBB Serving Eastern MA, ME, RI &amp; VT.</p>\n<p dir=\"ltr\">Fake coupons on social media are one of the more common online scams. People fall for these scams daily - don&rsquo;t! - as these scams can cause some serious trouble.</p>\n<p dir=\"ltr\">The Center for Internet Security said in an article about<a href=\"https://www.cisecurity.org/newsletter/staying-secure-on-social-media/\" target=\"_blank\" rel=\"noopener noreferrer\"> staying secure on social media</a>, &ldquo;Social media scams are easy to create and can target thousands of people at once due to how users interact with pages, post, and contacts. Once your account is compromised, malicious actors can leverage it as a conduit to spread scams and malware to your network of friends or contacts.&rdquo;</p>\n<p dir=\"ltr\">Yearly, billions of fake coupons are posted by online criminals trying to trick you. It works because the coupons look real and they offer great deals. By using brands&rsquo; official logos, it's nearly impossible to tell if it&rsquo;s fake or not. Remember, if it seems too good to be true, it probably is. The <a href=\"https://couponinformationcenter.com/\" target=\"_blank\" rel=\"noopener noreferrer\">Coupon Information Center</a>, an industry group that fights coupon fraud, cautions consumers not to download Internet coupons from unknown sources, or sources you can&rsquo;t confirm.</p>\n<p dir=\"ltr\"><strong>Online coupon scams are usually set up like this:</strong></p>\n<ol>\n<li>Share the deal with all your friends.</li>\n<li>&ldquo;Like&rdquo; the page associated with the fake deal.</li>\n<li>Fill out a survey with various questions and then enter your email so they can &ldquo;send you your coupon.&rdquo;<br /><br /></li>\n</ol>\n<p>When you click on the link to get the deal or discount, there's a chance you could be exposing yourself to identity theft or malware on your computer. When you shared that link, you exposed your friends and family too.</p>\n<p><strong>How can you avoid falling for online coupon scams?</strong></p>\n<ul>\n<li>Follow these tips before clicking on any offer:</li>\n<li>Check the business&rsquo;s official Facebook page and see if the same coupon appears</li>\n<li>Check the business&rsquo;s website to see if they are offering the same deal</li>\n<li>Never pay money for a coupon</li>\n<li>Check for spelling errors</li>\n<li>Beware of sales on hot items with an expiration date. Scammers capitalize on that sense of urgency, trying to rush people so they don&rsquo;t think about whether it&rsquo;s a legitimate deal.&nbsp;<br /><br /></li>\n</ul>\n<p><strong>Red flags for coupon scams:</strong></p>\n<ul>\n<li>It went to your junk folder</li>\n<li>The sender&rsquo;s email address isn&rsquo;t associated with the business</li>\n<li>When you hover over the coupon link, it doesn&rsquo;t show the website for the business</li>\n<li>Ask yourself if you signed up to get email discounts from this business? It not, it's unlikely they&rsquo;d send you a real discount out of the blue.&nbsp;<br /><br /></li>\n</ul>\n<p>Read the <a href=\"https://www.consumer.ftc.gov/articles/0003-phishing\" target=\"_blank\" rel=\"noopener noreferrer\">Federal Trade Commission's</a> article about phishing to learn more.</p>\n<p>Celebrities like <a href=\"https://www.aarp.org/money/scams-fraud/info-2018/patrick-dempsey-social-media-scam.html\" target=\"_blank\" rel=\"noopener noreferrer\">Patrick Dempsey</a> are telling fans to beware of scammers trying to impersonate them to get money. Dempsey Tweeted, &ldquo;Please do not ever talk to, or give money to anyone saying it is me. My official profile has a blue circle with a check mark. Please report any fake pages.&rdquo;</p>\n<p>Many celebrities have reported similar issues. It&rsquo;s important that people check that a profile page is verified before giving out any personal information.</p>\n<p>If you encounter a social media coupon scam, report it to BBB Scam Tracker at <a href=\"https://www.bbb.org/scamtracker/greater-san-francisco/\" target=\"_blank\" rel=\"noopener noreferrer\">bbb.org/scamtracker</a>.</p>\n<p>For more information and business you can trust, visit <a href=\"https://www.bbb.org/\" target=\"_blank\" rel=\"noopener noreferrer\">bbb.org</a>.</p>","summary":"Fake coupons on social media are one of the more common online scams. People fall for these scams daily - don’t! - as these scams can cause some serious trouble.","title":"Social Media Coupon Scams: Is Free Really Free?","code":"fd82015b-2871-40d0-be3a-33a66b25b7db","layout":null,"modifiedDate":"0001-01-01T00:00:00","pageTitle":"Social Media Coupon Scams: Is Free Really Free?","eventStartDate":"0001-01-01T00:00:00","eventEndDate":"0001-01-01T00:00:00","eventAddress1":null,"eventAddress2":null,"eventState":null,"eventCity":null,"eventPostalCode":null,"eventCountry":null,"eventUrl":null,"eventBbb":null,"metaDescription":null,"priority":0,"topics":null,"keywords":null,"categories":null,"tobIds":null,"cities":null,"countries":null,"states":null,"pinnedCities":null,"pinnedCountries":null,"pinnedStates":null,"pinnedTopic":null,"canonical":"https://www.bbb.org/article/news-releases/18369-social-media-coupon-scams-is-free-really-free","bbbIds":null,"url":"https://www.bbb.org/article/news-releases/18369-social-media-coupon-scams-is-free-really-free","noIndex":false,"videos":null},{"id":18260,"uriSegment":"18260-bbb-tip-storage-units","type":"Article","status":"published","tags":null,"contentMedia":[],"contentCategories":[{"value":"70610-000|storage unit"}],"authors":[{"name":"Better Business Bureau Serving Eastern MA, ME, RI & VT","email":null,"url":"/en/us/local-bbb/better-business-bureau-serving-eastern-ma-me-ri-and-vt"}],"relatedContent":null,"mainImage":{"id":2888,"url":"https://www.bbb.org/corecmsimages/2262fde6-7ac2-4531-8269-cefe3b970903.jpg","fileCode":"2262fde6-7ac2-4531-8269-cefe3b970903","title":"SS (1).jpg","description":"SS (1).jpg","contentCode":"d83076d8-ec6b-47ba-89a7-f738c7239f97","mainImage":true,"order":1,"imageCaption":null,"imageTitle":null,"credit":null},"mobileHeadline":"BBB Tip: Storage Units","modifiedBy":null,"publishDate":"2018-08-07T12:38:50.876Z","expirationDate":"0001-01-01T00:00:00","createdBy":"sboyle@boston.bbb.org","createDate":"0001-01-01T00:00:00","contentHtml":"<p>Are you looking for a place to store your prized possessions or antique furniture that won&rsquo;t fit in your house? Finding a trustworthy storage facility is similar to finding a trustworthy landlord.&nbsp;</p>\n<p>To make smart decisions when it comes to signing a contract for a storage unit, spend time deciding on the type of storage unit you need. Gather the items you want to put into storage in one place, as this will put into perspective how much space you need. Don&rsquo;t forget, you&rsquo;ll also need to enter the unit and be able to move around. If you ever need to get something out, you don&rsquo;t want to deal with a unit that&rsquo;s packed from floor to ceiling.&nbsp;</p>\n<p>Be sure to look up the storage facility online and determine what the gate and office hours are. Visit&nbsp;<a href=\"http://www.bbb.org/\" target=\"_blank\" rel=\"noopener noreferrer\">bbb.org</a>&nbsp;to check their customer reviews, Accreditation status, and more business information. Customer reviews can give you insight into what to consider when visiting the facility.&nbsp;</p>\n<p>Are any of your items temperature sensitive? If so, you&rsquo;ll need to have a unit that&rsquo;s indoors and climate-controlled. Are your items valuable? You&rsquo;ll need a unit that has a good security and monitoring system. Also, purchasing insurance for the unit is a good idea; whether it&rsquo;s through the storage company itself or your personal insurance company.&nbsp;</p>\n<p>Don&rsquo;t make an impulse decision based solely on location and price. The location closest to you could be the worst decision for you. Keep your options open and make sure you have a few units that you can investigate before making a final decision. You may find that a location a little bit further away will give you more features that you want.</p>\n<p>Here are some of the things to look out for when shopping for a storage unit:</p>\n<ul type=\"disc\">\n<li><strong>Cleanliness and Security</strong>: All businesses advertise that they&rsquo;re secure and clean, but not all live up to their promises. Problems could include: bug/animals infestations, leaking roofs, broken surveillance systems, unmanned entrances and poor security of visitors. Look carefully when you visit.</li>\n<li><strong>Hidden or Additional Charges</strong>: There may be additional charges for lock rental, insurance, late fees, utilities and security. Make sure you get everything in writing and read your contract carefully so you aren&rsquo;t surprised by add-ons later.&nbsp;</li>\n<li><strong>Hiding in the Small Print</strong>: Read the fine print to look for all sorts of conditions relating to responsibility of your possessions, amount of notice for raising rent, and terms under which you&rsquo;re deemed to have defaulted.</li>\n</ul>\n<p>Now that you have an idea of what you are looking for from the facility, it&rsquo;s time to visit a few locations. Don&rsquo;t feel pressured to sign immediately on the dotted line, even if management tells you that the units are limited. Spend the visit looking around and asking questions. First impressions are everything and often times you&rsquo;ll get a sense from that first visit how the company treats customers.</p>\n<p>As with any industry, in addition to the trustworthy businesses, there are also bad actors who want to scam you. Storage scams can include:</p>\n<ul>\n<li><strong>Complicity in Theft</strong>: Through negligence or direct involvement, operators have been known to play a part in the theft of contents from locked units.</li>\n<li><strong>Selling Your Stuff:</strong> In the case of a default, the owner is probably entitled to enter and auction off the contents. Some owners have made themselves inaccessible to receive payment, to force renters into default.&nbsp;</li>\n</ul>\n<p><a href=\"https://www.scambusters.org/selfstorage.html\" target=\"_blank\" rel=\"noopener noreferrer\">Scambusters.org</a> has more information on potential scams and how to protect yourself.</p>\n<p>For more information you can trust, visit <a href=\"https://www.bbb.org/en/us\" target=\"_blank\" rel=\"noopener noreferrer\">BBB.org</a>.</p>","summary":"Are you looking for a place to store your prized possessions or antique furniture that won’t fit in your house? Finding a trustworthy storage facility is similar to finding a trustworthy landlord.","title":"BBB Tip: Storage Units","code":"d83076d8-ec6b-47ba-89a7-f738c7239f97","layout":null,"modifiedDate":"0001-01-01T00:00:00","pageTitle":"BBB Tip: Storage Units","eventStartDate":"0001-01-01T00:00:00","eventEndDate":"0001-01-01T00:00:00","eventAddress1":null,"eventAddress2":null,"eventState":null,"eventCity":null,"eventPostalCode":null,"eventCountry":null,"eventUrl":null,"eventBbb":null,"metaDescription":null,"priority":0,"topics":null,"keywords":null,"categories":null,"tobIds":null,"cities":null,"countries":null,"states":null,"pinnedCities":null,"pinnedCountries":null,"pinnedStates":null,"pinnedTopic":null,"canonical":"https://www.bbb.org/article/tips/18260-bbb-tip-storage-units","bbbIds":null,"url":"https://www.bbb.org/article/tips/18260-bbb-tip-storage-units","noIndex":false,"videos":null},{"id":18352,"uriSegment":"18352-what-you-should-know-about-scams-when-you-are-staying-in-a-hotel","type":"Article","status":"published","tags":null,"contentMedia":[],"contentCategories":[],"authors":[{"name":"Better Business Bureau Serving Eastern MA, ME, RI & VT","email":null,"url":"/en/us/local-bbb/better-business-bureau-serving-eastern-ma-me-ri-and-vt"}],"relatedContent":null,"mainImage":{"id":3005,"url":"https://www.bbb.org/corecmsimages/8e0d361c-9ee7-4fb5-8c40-86d2257d41d4.jpg","fileCode":"8e0d361c-9ee7-4fb5-8c40-86d2257d41d4","title":"Hotel.jpg","description":"Hotel.jpg","contentCode":"57fb4481-cd1e-46ef-a247-f44b62a3ea74","mainImage":true,"order":1,"imageCaption":null,"imageTitle":null,"credit":null},"mobileHeadline":"What You Should Know About Hotel Scams","modifiedBy":null,"publishDate":"2018-08-22T13:28:58.719Z","expirationDate":"0001-01-01T00:00:00","createdBy":"sboyle@boston.bbb.org","createDate":"0001-01-01T00:00:00","contentHtml":"<p dir=\"ltr\" style=\"line-height: 1.38; margin-top: 0pt; margin-bottom: 10pt;\"><span style=\"font-family: 'Proxima Nova';\"><span style=\"font-size: 14.6667px; white-space: pre-wrap;\">This blog post was written by Shannon Boyle, Content Marketing Specialist for BBB Serving Eastern MA, ME, RI &amp; VT. </span></span></p>\n<p dir=\"ltr\" style=\"line-height: 1.38; margin-top: 0pt; margin-bottom: 10pt;\"><span style=\"font-family: 'Proxima Nova';\"><span style=\"font-size: 14.6667px; white-space: pre-wrap;\">Do a lot of traveling? Stay in a lot of hotels? Be aware, scammers are always trying to get ahold of your credit card information. </span></span></p>\n<p dir=\"ltr\" style=\"line-height: 1.38; margin-top: 0pt; margin-bottom: 10pt;\"><span style=\"font-family: 'Proxima Nova';\"><span style=\"font-size: 14.6667px; white-space: pre-wrap;\">Tourist and business travelers are often considered the easiest targets. Hotels provide scammers an easy path towards their goal of trying to separate a traveler from their cash. </span></span></p>\n<p><span style=\"font-size: 14.6667px;\"><strong><span style=\"font-family: 'Proxima Nova';\"><span style=\"white-space: pre-wrap;\">Here are 5 very common hotel scams to be aware of:</span></span></strong></span></p>\n<ul>\n<li><span style=\"font-size: 14.6667px;\"><strong><span style=\"font-family: 'Proxima Nova';\"><span style=\"white-space: pre-wrap;\">Fake Website</span></span></strong></span></li>\n</ul>\n<p><span style=\"font-family: 'Proxima Nova';\"><span style=\"font-size: 14.6667px; white-space: pre-wrap;\">When making online hotel reservations, know the website you&rsquo;re using. Scammers are famous for creating look-alike web pages to lure consumers into providing credit card information. </span></span></p>\n<p><span style=\"font-family: 'Proxima Nova';\"><span style=\"font-size: 14.6667px; white-space: pre-wrap;\">The <a href=\"https://www.ahla.com/\" target=\"_blank\" rel=\"noopener noreferrer\">American Hotel and Lodging Association</a> is a BBB National Partner. They provided us with some <a href=\"https://www.bbb.org/en/us/article/tips/14155-bbb-tip-booking-a-hotel-room\" target=\"_blank\" rel=\"noopener noreferrer\">tips to follow</a> before booking a hotel room. </span></span></p>\n<ul>\n<li><span style=\"font-size: 14.6667px;\"><strong><span style=\"font-family: 'Proxima Nova';\"><span style=\"white-space: pre-wrap;\">Fake Food Delivery</span></span></strong></span></li>\n</ul>\n<p><span style=\"font-family: 'Proxima Nova';\"><span style=\"font-size: 14.6667px; white-space: pre-wrap;\">Make sure the menus left in your hotel room are authentic. Dining-in can feel like a temping option, especially after a day of traveling or exploration, but you could end up ordering from a restaurant that doesn&rsquo;t even exist. </span></span></p>\n<p><span style=\"font-family: 'Proxima Nova';\"><span style=\"font-size: 14.6667px; white-space: pre-wrap;\">Scammers will distribute fake menus to rooms with phone numbers that connect the caller to them instead of the hotel or a real business. They will collect the callers credit card information over the phone then never deliver food. </span></span></p>\n<p><span style=\"font-family: 'Proxima Nova';\"><span style=\"font-size: 14.6667px; white-space: pre-wrap;\">Before you decide to order somewhere, <a href=\"https://www.tripsavvy.com/ways-to-avoid-restaurant-scams-3259996\" target=\"_blank\" rel=\"noopener noreferrer\">do some research</a> and make sure the business exists. If you&rsquo;re still questioning your options, ask the front desk for restaurant recommendations. </span></span></p>\n<ul>\n<li><span style=\"font-size: 14.6667px;\"><strong><span style=\"font-family: 'Proxima Nova';\"><span style=\"white-space: pre-wrap;\">Fake Front Desk Calls</span></span></strong></span></li>\n</ul>\n<p><span style=\"font-family: 'Proxima Nova';\"><span style=\"font-size: 14.6667px; white-space: pre-wrap;\">Hotel guests may receive a late night phone call from someone impersonating the front desk. The caller asks for credit card information claiming there&rsquo;s a problem with the credit card on file - they may say it was declined and they need to re-verify payment information or that they lost all financial information and need to run an audit by X time. </span></span></p>\n<p><span style=\"font-family: 'Proxima Nova';\"><span style=\"font-size: 14.6667px; white-space: pre-wrap;\">The scammer will offer to take your credit card information over the phone, so that you&rsquo;re not inconvenienced. However, a real hotel staff member will never ask for your credit card information over the phone. They will always ask you to settle up any charges at the front desk. </span></span></p>\n<p><span style=\"font-family: 'Proxima Nova';\"><span style=\"font-size: 14.6667px; white-space: pre-wrap;\">Always notify the hotel of any calls of this nature. </span></span></p>\n<ul>\n<li><span style=\"font-size: 14.6667px;\"><strong><span style=\"font-family: 'Proxima Nova';\"><span style=\"white-space: pre-wrap;\">&ldquo;Free&rdquo; Wi-Fi Connections</span></span></strong></span></li>\n</ul>\n<p><span style=\"font-family: 'Proxima Nova';\"><span style=\"font-size: 14.6667px; white-space: pre-wrap;\">When staying at a hotel, nobody enjoys having to pay for their Internet access. This gives scammers an &ldquo;in&rdquo;; &ldquo;Free Wifi&rdquo; hotspot popups are very tempting for travelers who are looking for access to the outside world. </span></span></p>\n<p><span style=\"font-family: 'Proxima Nova';\"><span style=\"font-size: 14.6667px; white-space: pre-wrap;\">Wireless Internet &ldquo;skimming&rdquo; is a new and growing hotel scam that targets travelers with the promise of free Internet access. This usually appears in the common areas of the hotel. Yes, the connection will be free to access but it&rsquo;s not safe. Most of the time a hotel scam artist is controlling the connection through their computer, collecting all the data the traveler transmits - websites accessed, passwords used, card information, etc. </span></span></p>\n<p><span style=\"font-family: 'Proxima Nova';\"><span style=\"font-size: 14.6667px; white-space: pre-wrap;\">Before joining a network, make sure the Wifi connection is secure and hosted through the hotel. Many secured connections require a two-step verification process. </span></span></p>\n<ul>\n<li><span style=\"font-size: 14.6667px;\"><strong><span style=\"font-family: 'Proxima Nova';\"><span style=\"white-space: pre-wrap;\">Checkout Scam</span></span></strong></span></li>\n</ul>\n<p><span style=\"font-family: 'Proxima Nova';\"><span style=\"font-size: 14.6667px; white-space: pre-wrap;\">When checking into your hotel room you&rsquo;re always asked to give a form of payment to keep on file, such as a credit or debit card, for incidentals. However, at checkout you can decide to pay for your stay with another method, such as cash.</span></span></p>\n<p><span style=\"font-family: 'Proxima Nova';\"><span style=\"font-size: 14.6667px; white-space: pre-wrap;\">No matter what payment method you use, make sure you get a receipt and keep it.</span></span></p>\n<p><span style=\"font-family: 'Proxima Nova';\"><span style=\"font-size: 14.6667px; white-space: pre-wrap;\">The problem in checking out comes if there&rsquo;s a dishonest individual working behind the desk. Say you decided to pay with cash. There&rsquo;s a chance the individual could pocket the cash and still charge your room to the card on file. When you later notice this you&rsquo;ll need the receipt to prove that you paid. </span></span></p>\n<p><span style=\"font-family: 'Proxima Nova';\"><span style=\"font-size: 14.6667px; white-space: pre-wrap;\">The best way to prevent being scammed at checkout is to use the form of payment that you put on file when checking in. Consider using a credit card versus a debit card. If your number is compromised, using your debit card lays you wide open to having your entire checking account emptied and fighting with the bank. </span></span></p>\n<p><span style=\"font-family: 'Proxima Nova';\"><span style=\"font-size: 14.6667px; white-space: pre-wrap;\">If you encounter a scam, report it to BBB Scam Tracker at <a href=\"https://www.bbb.org/scamtracker/greater-san-francisco/\" target=\"_blank\" rel=\"noopener noreferrer\">bbb.org/scamtracker</a>. </span></span></p>\n<p><span style=\"font-family: 'Proxima Nova';\"><span style=\"font-size: 14.6667px; white-space: pre-wrap;\">For more information and business you can trust, visit <a href=\"https://www.bbb.org/\" target=\"_blank\" rel=\"noopener noreferrer\">bbb.org</a>.</span></span></p>","summary":"Do a lot of traveling? Stay in a lot of hotels? Be aware, scammers are always trying to get ahold of your credit card information.","title":"What You Should Know About Scams When You are Staying in a Hotel","code":"57fb4481-cd1e-46ef-a247-f44b62a3ea74","layout":null,"modifiedDate":"0001-01-01T00:00:00","pageTitle":"What You Should Know About Hotel Scams","eventStartDate":"0001-01-01T00:00:00","eventEndDate":"0001-01-01T00:00:00","eventAddress1":null,"eventAddress2":null,"eventState":null,"eventCity":null,"eventPostalCode":null,"eventCountry":null,"eventUrl":null,"eventBbb":null,"metaDescription":null,"priority":0,"topics":null,"keywords":null,"categories":null,"tobIds":null,"cities":null,"countries":null,"states":null,"pinnedCities":null,"pinnedCountries":null,"pinnedStates":null,"pinnedTopic":null,"canonical":"https://www.bbb.org/article/news-releases/18352-what-you-should-know-about-scams-when-you-are-staying-in-a-hotel","bbbIds":null,"url":"https://www.bbb.org/article/news-releases/18352-what-you-should-know-about-scams-when-you-are-staying-in-a-hotel","noIndex":false,"videos":null}],"latestScams":[{"id":18779,"uriSegment":"18779-the-12-scams-of-the-holidays","type":"Article","status":"published","tags":null,"contentMedia":[],"contentCategories":[],"authors":[{"name":"BBB serving Northern Indiana","email":null,"url":"/en/us/local-bbb/bbb-serving-northern-indiana"}],"relatedContent":null,"mainImage":{"id":3565,"url":"https://www.bbb.org/corecmsimages/efb8f6db-7510-4a9d-a9d5-420e74cb63f6.png","fileCode":"efb8f6db-7510-4a9d-a9d5-420e74cb63f6","title":"1.png","description":"1.png","contentCode":"c2c2f22e-6d33-47ac-8cde-4f68edb4a1d0","mainImage":true,"order":1,"imageCaption":"","imageTitle":null,"credit":""},"mobileHeadline":"The 12 Scams of Holidays","modifiedBy":null,"publishDate":"2018-10-31T17:00:00Z","expirationDate":"0001-01-01T00:00:00","createdBy":"jennifer@northernindiana.bbb.org","createDate":"0001-01-01T00:00:00","contentHtml":"<p style=\"margin: 0px 0px 9.5px; box-sizing: content-box; color: #333333; font-family: Arial, Helvetica, sans-serif; font-size: 15px; background-color: #fefefe; text-align: justify;\">Another holiday season is upon us. While it should be merry and bright, there are some \"Grinches\" trying to take your personal information and money. Better Business Bureau encourages everyone to be informed about these 12 scams that are common during the holiday season:</p>\n<p style=\"margin: 0px 0px 9.5px; box-sizing: content-box; color: #333333; font-family: Arial, Helvetica, sans-serif; font-size: 15px; background-color: #fefefe; text-align: justify;\">&nbsp;</p>\n<p style=\"margin: 0px 0px 9.5px; box-sizing: content-box; color: #333333; font-family: Arial, Helvetica, sans-serif; font-size: 15px; background-color: #fefefe; text-align: justify;\"><strong style=\"box-sizing: content-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; vertical-align: baseline; font-style: inherit; font-variant: inherit; font-stretch: inherit; font-size: inherit; line-height: inherit; font-family: inherit;\">1. Free Gift Cards: </strong>Budgets can become tight when finding gifts for your loved ones, so any financial relief is welcomed. You may, however, come across emails or pop-up ads offering free gift cards.<strong style=\"box-sizing: content-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; vertical-align: baseline; font-style: inherit; font-variant: inherit; font-stretch: inherit; font-size: inherit; line-height: inherit; font-family: inherit;\">&nbsp;</strong>Be wary of these tempting opportunities. They are often a ploy to collect your personal information that can be later used to steal your identity.&nbsp;</p>\n<p style=\"margin: 0px 0px 9.5px; box-sizing: content-box; color: #333333; font-family: Arial, Helvetica, sans-serif; font-size: 15px; background-color: #fefefe; text-align: justify;\">&nbsp;</p>\n<p style=\"margin: 0px 0px 9.5px; box-sizing: content-box; color: #333333; font-family: Arial, Helvetica, sans-serif; font-size: 15px; background-color: #fefefe; text-align: justify;\"><strong style=\"box-sizing: content-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; vertical-align: baseline; font-style: inherit; font-variant: inherit; font-stretch: inherit; font-size: inherit; line-height: inherit; font-family: inherit;\">2. Social Media Gift Exchange:&nbsp;</strong>You're invited via social media to join a gift exchange, which sounds harmless and fun. Why wouldn't it be? If you buy one $10 gift for a stranger, you will receive as many as 36 gifts back! It's actually a hoax with the same premise as a pyramid scheme where it relies on constantly recruiting new participants. In the United States, pyramid schemes are illegal, so it's best to just respectfully decline any invitations to participate.&nbsp;</p>\n<p style=\"margin: 0px 0px 9.5px; box-sizing: content-box; color: #333333; font-family: Arial, Helvetica, sans-serif; font-size: 15px; background-color: #fefefe; text-align: justify;\">&nbsp;</p>\n<p style=\"margin: 0px 0px 9.5px; box-sizing: content-box; color: #333333; font-family: Arial, Helvetica, sans-serif; font-size: 15px; background-color: #fefefe; text-align: justify;\"><strong style=\"box-sizing: content-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; vertical-align: baseline; font-style: inherit; font-variant: inherit; font-stretch: inherit; font-size: inherit; line-height: inherit; font-family: inherit;\">3. Holiday Jobs: </strong>It's not uncommon for people to want to make some extra money with a seasonal job. You just have to be careful of <strong><a href=\"https://www.bbb.org/article/tips/12261-bbb-tip-employment-scams\" target=\"_blank\" rel=\"noopener noreferrer\">employment scams</a>, </strong>especially when retailers and delivery services often need extra help&nbsp;during the holidays. Be&nbsp;cautious of solicitations requiring you to share personal information online or pay for a job lead. Rather than apply online, go to a retailer location and apply in person.</p>\n<p style=\"margin: 0px 0px 9.5px; box-sizing: content-box; color: #333333; font-family: Arial, Helvetica, sans-serif; font-size: 15px; background-color: #fefefe; text-align: justify;\">&nbsp;</p>\n<p style=\"margin: 0px 0px 9.5px; box-sizing: content-box; color: #333333; font-family: Arial, Helvetica, sans-serif; font-size: 15px; background-color: #fefefe; text-align: justify;\"><strong style=\"box-sizing: content-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; vertical-align: baseline; font-style: inherit; font-variant: inherit; font-stretch: inherit; font-size: inherit; line-height: inherit; font-family: inherit;\">4. Puppy Scams: </strong>Pets make great gifts, but there's a lot you should first consider. Should you decide it's the right decision, be careful about adopting a pet online.&nbsp;You could end up with a puppy mill pooch, or nothing at all.&nbsp;Fake pet sellers&nbsp;can lure you into thinking you're getting a four legged friend, only to take your money and not deliver. Educate yourself with BBB's investigative study on <strong><a href=\"https://www.bbb.org/article/investigations/14214-puppy-scams-how-fake-online-pet-sellers-steal-from-unsuspecting-pet-buyers-a-bbb-study\" target=\"_blank\" rel=\"noopener noreferrer\">pet scams</a></strong>.</p>\n<p style=\"margin: 0px 0px 9.5px; box-sizing: content-box; color: #333333; font-family: Arial, Helvetica, sans-serif; font-size: 15px; background-color: #fefefe; text-align: justify;\">&nbsp;</p>\n<p style=\"margin: 0px 0px 9.5px; box-sizing: content-box; color: #333333; font-family: Arial, Helvetica, sans-serif; font-size: 15px; background-color: #fefefe; text-align: justify;\"><strong style=\"box-sizing: content-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; vertical-align: baseline; font-style: inherit; font-variant: inherit; font-stretch: inherit; font-size: inherit; line-height: inherit; font-family: inherit;\">5. Romance Scams: </strong>If that special someone you met online quickly gets cozy or asks for money, keep your&nbsp;guard up. Scammers can come across as a romantic interest, with the intention of taking advantage of your heightened emotions.&nbsp;Protect your heart and wallet by learning about BBB's <strong><a href=\"https://www.bbb.org/article/news-releases/17057-online-romance-scams-a-bbb-study-on-how-scammers-use-impersonation-blackmail-and-trickery-to-steal-from-unsuspecting-daters\" target=\"_blank\" rel=\"noopener noreferrer\">Romance Scam study</a></strong>.</p>\n<p style=\"margin: 0px 0px 9.5px; box-sizing: content-box; color: #333333; font-family: Arial, Helvetica, sans-serif; font-size: 15px; background-color: #fefefe; text-align: justify;\">&nbsp;</p>\n<p style=\"margin: 0px 0px 9.5px; box-sizing: content-box; color: #333333; font-family: Arial, Helvetica, sans-serif; font-size: 15px; background-color: #fefefe; text-align: justify;\"><strong style=\"box-sizing: content-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; vertical-align: baseline; font-style: inherit; font-variant: inherit; font-stretch: inherit; font-size: inherit; line-height: inherit; font-family: inherit;\">6. Travel Scams:&nbsp;</strong>Whether you are traveling to celebrate the holidays with loved ones or seeking&nbsp;warmer weather, holiday travel can be expensive. Online bargains for better deals can be tempting, so make sure the offers are legitimate with these <strong><a href=\"https://www.bbb.org/article/news-releases/16913-bbb-tip-travel-and-vacation-scams\" target=\"_blank\" rel=\"noopener noreferrer\">travel tips</a></strong>.&nbsp;&nbsp;</p>\n<p style=\"margin: 0px 0px 9.5px; box-sizing: content-box; color: #333333; font-family: Arial, Helvetica, sans-serif; font-size: 15px; background-color: #fefefe; text-align: justify;\">&nbsp;</p>\n<p style=\"margin: 0px 0px 9.5px; box-sizing: content-box; color: #333333; font-family: Arial, Helvetica, sans-serif; font-size: 15px; background-color: #fefefe; text-align: justify;\"><strong style=\"box-sizing: content-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; vertical-align: baseline; font-style: inherit; font-variant: inherit; font-stretch: inherit; font-size: inherit; line-height: inherit; font-family: inherit;\">7. Bogus Websites:&nbsp;</strong>Online shopping is convenient especially when trying to avoid the holiday shopping rush. When you do shop online, make sure to only use legitimate websites. Scammers use URLs that look very similar to those of legitimate sites. Always double check the URL before making a purchase and be wary of sites&nbsp;where the brand name is included with longer URLs. Learn about <strong><a href=\"https://www.bbb.org/phoenix/news-events/consumer-tips/2016/five-ways-to-avoid-fake-websites-and-apps/\" target=\"_blank\" rel=\"noopener noreferrer\">five ways to avoid fake websites</a></strong>.</p>\n<p style=\"margin: 0px 0px 9.5px; box-sizing: content-box; color: #333333; font-family: Arial, Helvetica, sans-serif; font-size: 15px; background-color: #fefefe; text-align: justify;\">&nbsp;</p>\n<p style=\"margin: 0px 0px 9.5px; box-sizing: content-box; color: #333333; font-family: Arial, Helvetica, sans-serif; font-size: 15px; background-color: #fefefe; text-align: justify;\"><strong style=\"box-sizing: content-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; vertical-align: baseline; font-style: inherit; font-variant: inherit; font-stretch: inherit; font-size: inherit; line-height: inherit; font-family: inherit;\">8. Santa Scammers: </strong>The joy on children's faces when they get a letter from Santa is priceless. There are several trusted companies offer charming and personalized letters from Santa, but scammers mimic them to get personal information from unsuspecting parents. Use&nbsp;<strong style=\"box-sizing: content-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; vertical-align: baseline; font-style: inherit; font-variant: inherit; font-stretch: inherit; font-size: inherit; line-height: inherit; font-family: inherit;\"><a style=\"background-color: transparent; text-decoration-line: none; box-sizing: content-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; vertical-align: baseline; font: inherit; transition: color 0.2s ease-in-out 0s; color: #005a78 !important;\" href=\"https://www.bbb.org/\">BBB.org</a></strong>&nbsp;to find out which ones are legitimate.</p>\n<p style=\"margin: 0px 0px 9.5px; box-sizing: content-box; color: #333333; font-family: Arial, Helvetica, sans-serif; font-size: 15px; background-color: #fefefe; text-align: justify;\">&nbsp;</p>\n<p style=\"margin: 0px 0px 9.5px; box-sizing: content-box; color: #333333; font-family: Arial, Helvetica, sans-serif; font-size: 15px; background-color: #fefefe; text-align: justify;\"><strong style=\"box-sizing: content-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; vertical-align: baseline; font-style: inherit; font-variant: inherit; font-stretch: inherit; font-size: inherit; line-height: inherit; font-family: inherit;\">9. Pickpockets: </strong>While most scammers tend to focus their efforts online these days, pickpocketing still happens.&nbsp;Remember to safeguard your personal belongings while shopping, especially in crowded areas. Despite how flustered you may get, never leave your&nbsp;stuff unattended.&nbsp;</p>\n<p style=\"margin: 0px 0px 9.5px; box-sizing: content-box; color: #333333; font-family: Arial, Helvetica, sans-serif; font-size: 15px; background-color: #fefefe; text-align: justify;\">&nbsp;</p>\n<p style=\"margin: 0px 0px 9.5px; box-sizing: content-box; color: #333333; font-family: Arial, Helvetica, sans-serif; font-size: 15px; background-color: #fefefe; text-align: justify;\"><span style=\"color: #333333; font-family: Arial, Helvetica, sans-serif; font-size: 15px;\"><strong style=\"box-sizing: content-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; vertical-align: baseline; font-style: inherit; font-variant: inherit; font-stretch: inherit; font-size: inherit; line-height: inherit; font-family: inherit;\">10. Counterfeit Gifts: </strong>When luxury goods and other high-priced items are offered at a steal, chances are it's counterfeit merchandise. Rarely are you getting the same quality as an original, and in some cases, the money finances illegal activities like drug trafficking and child labor. You're best option is to look for the <strong><a href=\"https://www.bbb.org/article/news-releases/16910-bbb-tip-counterfeit-product-scams\" target=\"_blank\" rel=\"noopener noreferrer\">warning flags</a></strong> and instead purchase from a trusted retailer.</span></p>\n<p style=\"margin: 0px 0px 9.5px; box-sizing: content-box; color: #333333; font-family: Arial, Helvetica, sans-serif; font-size: 15px; background-color: #fefefe; text-align: justify;\">&nbsp;</p>\n<p style=\"margin: 0px 0px 9.5px; box-sizing: content-box; color: #333333; font-family: Arial, Helvetica, sans-serif; font-size: 15px; background-color: #fefefe; text-align: justify;\"><strong style=\"box-sizing: content-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; vertical-align: baseline; font-style: inherit; font-variant: inherit; font-stretch: inherit; font-size: inherit; line-height: inherit; font-family: inherit;\">11. Malware Email: </strong>Don't be quick to click!<span style=\"color: #333333; font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 15px;\">&nbsp;Clicking on the wrong link, or downloading a scammer's attachment can result in malware spreading to your computer. This computer&nbsp;virus or \"bug\" can steal personal information or even hold your device hostage&nbsp;unless you pay a price. Links and attachments can come in the form of email or pop-up advertisements. Learn more about <strong><a href=\"https://www.bbb.org/article/news-releases/16756-bbb-tip-malware-scams\" target=\"_blank\" rel=\"noopener noreferrer\">malware scams</a></strong>.</span></span></p>\n<p style=\"margin: 0px 0px 9.5px; box-sizing: content-box; color: #333333; font-family: Arial, Helvetica, sans-serif; font-size: 15px; background-color: #fefefe; text-align: justify;\">&nbsp;</p>\n<p style=\"margin: 0px 0px 9.5px; box-sizing: content-box; color: #333333; font-family: Arial, Helvetica, sans-serif; font-size: 15px; background-color: #fefefe; text-align: justify;\"><strong style=\"box-sizing: content-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; vertical-align: baseline; font-style: inherit; font-variant: inherit; font-stretch: inherit; font-size: inherit; line-height: inherit; font-family: inherit;\">12. Emergency Scam: </strong>No one wants to hear a family member or friend is dealing with an emergency, like a serious accident or incarceration. We quickly want to help, which is an admirable trait, but scammers take advantage of it. They target people claiming to be a family member or friend where the circumstance requires money to be resolved. Before sending any money, verify their story with other family and friends, but call directly. You can also ask questions that would be hard for an impostor to answer correctly. Familiarize yourself with other <strong><a href=\"https://www.bbb.org/article/news-releases/16918-bbb-tip-emergency-scams\" target=\"_blank\" rel=\"noopener noreferrer\">ways to identify an emergency scam</a></strong>.</p>\n<p style=\"margin: 0px 0px 9.5px; box-sizing: content-box; color: #333333; font-family: Arial, Helvetica, sans-serif; font-size: 15px; background-color: #fefefe; text-align: justify;\">&nbsp;</p>\n<p style=\"margin: 0px 0px 9.5px; box-sizing: content-box; color: #333333; font-family: Arial, Helvetica, sans-serif; font-size: 15px; background-color: #fefefe; text-align: justify;\"><span style=\"color: #333333; font-family: Arial, Helvetica, sans-serif; font-size: 15px;\">Help</span><span style=\"color: #333333; font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 15px;\">&nbsp;protect yourself and others this holiday season by learning <strong><a href=\"https://www.bbb.org/scamtips/\" target=\"_blank\" rel=\"noopener noreferrer\">more about scams</a></strong>&nbsp;and reporting any you come across to <strong><a href=\"https://www.bbb.org/scamtracker/us\" target=\"_blank\" rel=\"noopener noreferrer\">BBB Scam Tracker</a></strong>.&nbsp;</span></span></p>","summary":"Keep your holidays merry, not scary.","title":"The 12 Scams of the Holidays","code":"c2c2f22e-6d33-47ac-8cde-4f68edb4a1d0","layout":null,"modifiedDate":"0001-01-01T00:00:00","pageTitle":"The 12 Scams of Holidays","eventStartDate":"0001-01-01T00:00:00","eventEndDate":"0001-01-01T00:00:00","eventAddress1":null,"eventAddress2":null,"eventState":null,"eventCity":null,"eventPostalCode":null,"eventCountry":null,"eventUrl":null,"eventBbb":null,"metaDescription":null,"priority":0,"topics":null,"keywords":null,"categories":null,"tobIds":null,"cities":null,"countries":null,"states":null,"pinnedCities":null,"pinnedCountries":null,"pinnedStates":null,"pinnedTopic":null,"canonical":"https://www.bbb.org/article/news-releases/18779-the-12-scams-of-the-holidays","bbbIds":null,"url":"https://www.bbb.org/article/news-releases/18779-the-12-scams-of-the-holidays","noIndex":false,"videos":null},{"id":17696,"uriSegment":"17696-bbb-alert-rough-country-rustic-furniture-keeps-taking-orders-while-ignoring-complaints","type":"Article","status":"published","tags":null,"contentMedia":[],"contentCategories":[],"authors":[{"name":"BBB of Eastern & Southwest Missouri & Southern Illinois","email":null,"url":"/en/us/local-bbb/bbb-of-eastern-and-southwest-missouri-and-southern-illinois"}],"relatedContent":null,"mainImage":{"id":2031,"url":"https://www.bbb.org/corecmsimages/ed367ff9-9a35-4f6e-bc3d-a846c2f03d10.jpg","fileCode":"ed367ff9-9a35-4f6e-bc3d-a846c2f03d10","title":"ConsumerWarning.jpg","description":"ConsumerWarning.jpg","contentCode":"48e48476-d44c-4e76-a803-1351bdea71b2","mainImage":true,"order":1,"imageCaption":null,"imageTitle":null,"credit":null},"mobileHeadline":"BBB Alert: Rough Country Rustic Furniture Keeps Taking Orders While Ignoring Complaints","modifiedBy":null,"publishDate":"2018-05-09T05:01:00Z","expirationDate":"0001-01-01T00:00:00","createdBy":"mpolettilappe@stlouisbbb.org","createDate":"0001-01-01T00:00:00","contentHtml":"<p dir=\"ltr\"><strong><em>St. Louis, Mo., May 9, 2018</em></strong> &ndash; &nbsp;A Missouri-based manufacturer of hand-crafted gun concealment and rustic furniture, <strong>Rough Country Rustic Furniture </strong>(RCRF), continues to rack up and ignore consumer complaints while taking new orders. Consumers nationwide say they are fed up with the company&rsquo;s failure to deliver goods or issue refunds in a timely fashion. Better Business Bureau (BBB) advises consumers to exercise extreme caution in doing business with the company.</p><p dir=\"ltr\">The company has received more than 600 consumer complaints since December 2017, when BBB issued a <a href=\"https://www.bbb.org/en/us/article/news-releases/16476-bbb-alert-hundreds-of-consumers-tell-bbb-they-want-furniture-they-ordered-or-refunds-from-rough-country-rustic-furniture\">consumer warning</a> about the company and its owner, <strong>Joseph Victor Ross</strong>.</p><p dir=\"ltr\">Ross told reporters in December that the company grew faster than anticipated, resulting in backlogged orders. One TV station reported Ross was &ldquo;fighting to rectify some 329 customer complaints to the Better Business Bureau.&rdquo; Since December, however, none of the complaints received by BBB have been answered.</p><p dir=\"ltr\">The company continues to take new orders, despite having nearly 800 complaints that have not been resolved. </p><p dir=\"ltr\">In the last three years, consumers filed about 1,250 complaints and negative reviews, the second-highest number of complaints received by a company in the BBB St. Louis service area. The company maintains an \"F\" rating, the lowest on BBB's scale.</p><p dir=\"ltr\">Michelle L. Corey, president and CEO of BBB St. Louis, says complaints continue to roll in at a steady pace. &ldquo;Consumers are filing complaints after the company takes orders it can&rsquo;t fulfill on a timely basis,&rdquo; Corey said.</p><p dir=\"ltr\">Missouri Attorney General Josh Hawley announced April 10 in a release that his office is &ldquo;investigating possible misrepresentations&rdquo; by the company. &ldquo;My office will aggressively pursue those who defraud Missourians.&rdquo;</p><p dir=\"ltr\">&ldquo;Making consumers whole is always the goal in cases of this nature. However, if that cannot be accomplished, we will pursue other avenues,&rdquo; Hawley said in the release, which noted that his office launched an investigation in December into the 598 complaints his office received.</p><p dir=\"ltr\">The company told BBB, &ldquo;We have been working with the Attorney General's Office to resolve the complaints.&rdquo;</p><p dir=\"ltr\">In a news report investigating consumer complaints, Ross blamed a friend &ldquo;who was essential in our product supply line&rdquo; for cutting the company&rsquo;s contracts and starting a competing business. He also claims the former friend sabotaged the company&rsquo;s production facility.</p><p dir=\"ltr\">Financiers, suppliers, transportation providers and consumers are seeking nearly $1 million in lawsuits filed against the company.</p><p dir=\"ltr\">In December, <strong>Ashley Nicole Dillard</strong>, Ross&rsquo;s wife, registered a company called <strong>Rustic Concealment Solutions</strong> with the Missouri secretary of state&rsquo;s office. </p><p dir=\"ltr\">Some Rough Country Rustic Furniture customers tell BBB their invoices came from Rustic Concealment Solutions and say &ldquo;fulfilled by Rough Country Rustic Furniture.&rdquo; BBB asked Ross and Dillard about the relationship between the two companies, but neither responded to BBB&rsquo;s questions.</p><p dir=\"ltr\">A Jefferson City woman couldn&rsquo;t get answers about her unfulfilled order, so she filed a dispute through her credit card company. RCRF claims the furniture was delivered, though they provided no tracking number or other evidence to the credit card company. </p><p dir=\"ltr\">The woman told BBB, &ldquo;I ordered a king bedroom set, queen headboard and three signs. Tell me how that much large stuff just gets lost in transport.&rdquo; </p><p dir=\"ltr\">The woman now moderates a Facebook consumer group formed by frustrated RCRF customers. She told BBB some group members who filed complaints with the Missouri Attorney General&rsquo;s Office are finally receiving orders, but the items are wrong or damaged. </p><p dir=\"ltr\">&ldquo;A person who complained to the AG received an order with someone else&rsquo;s name on the pallet. The person whose name was on the pallet ordered the same thing a year and a half ago but never got her furniture,&rdquo; she said.</p><p dir=\"ltr\">The Facebook group tracks the financials associated with outstanding orders of group members. An April 30 posting estimates consumers in the group paid RCRF $439,439 for furniture they never received. Members received $128,903 from bank credit card reimbursements and $2,991 in refunds directly from RCRF. </p><p dir=\"ltr\">&ldquo;As the number for those people who receive refunds from their banks goes up, the total owed to customers by RCRF goes down. But the total taken is always rising,&rdquo; notes the group member who tracks the financials.</p><p dir=\"ltr\">According to the company&rsquo;s website,<a href=\"https://www.roughcountryrusticfurniture.com/\"> roughcountryrusticfurniture.com</a>, the business makes gun concealment furniture ranging from $115 flag wall art to $2,000 bedroom sets. It also manufactures concealment lamps, wall art and shelves in addition to non-concealment home furnishings. Products are marketed on the company&rsquo;s website and Facebook pages. Operating since 2013, it has more than 2 million followers on Facebook.</p><p dir=\"ltr\">Delivery timeframes listed on the website vary by product, from &ldquo;approximately 42-56 business days&rdquo; for concealed compartment patriotic flags, to &ldquo;approximately 125-160 days&rdquo; for bedroom sets and other larger items. </p><p dir=\"ltr\">In a letter from the company to BBB in October 2017, Ross cited a series of problems with some employees and contractors as the reason for backorders and delivery issues. According to the company&rsquo;s website, additional staff and contractors were planned to be added in 2018 to &ldquo;increase production and reduce wait times.&rdquo; On the day BBB issued its news warning in December 2017, Ross told KSPR-TV he added four new employees.</p><p dir=\"ltr\">&ldquo;I really wish I&rsquo;d done my homework,&rdquo; the Jefferson City woman told BBB. &ldquo;If anybody has an issue with a business, the sooner you can file with BBB and the AG&rsquo;s office, the better, so people can learn from your experience and something can be done about it.&rdquo;</p><p dir=\"ltr\">BBB offers the following tips for consumers interested in purchasing furniture online. </p><ul><li>Research the business and owners carefully before signing a contract, providing any sensitive personal information or paying any money. Check the company&rsquo;s <a href=\"http://www.bbb.org/search\">BBB Business Profile</a> at bbb.org or by calling 888-996-3887.</li><li>Read online reviews from several sources to get a balanced view of customer experiences with a business.</li><li>Don&rsquo;t rely on a professional-looking website or presence on social media as verification that a business is trustworthy. Check other sources.</li><li>Read all terms and conditions carefully before completing a purchase online. Make sure you read and understand return and refund policies. Know your options in case you receive an item that was not as advertised.</li><li>Pay by credit card whenever possible in case you need to challenge the payment for non-delivery of the product. </li><li>Contact your credit card company to dispute the purchase if you don&rsquo;t receive a custom order, even if it is outside of the normal window of time. Ask to speak to a supervisor and explain the purchase was for custom furniture with initial ship dates beyond the typical 60- to 90-day time limit to challenge charges. Document attempts to contact the company, share email exchanges, and provide links to BBB&rsquo;s profile page and other online sites that share similar experiences of other consumers. </li><li>If a company cannot fulfill an order within the time promised and fails to offer or issue a refund, file complaints with BBB, Missouri Attorney General and Federal Trade Commission.</li></ul><p dir=\"ltr\"><strong>&nbsp;</strong></p><p dir=\"ltr\"><strong>About BBB</strong></p><p dir=\"ltr\">BBB is a nonprofit, business-supported organization that sets and upholds high standards for fair and honest business behavior. Most BBB services to consumers are free of charge.&nbsp;BBB provides objective advice, <a href=\"http://www.bbb.org/search\">BBB Business Profiles</a> on more than 5.3 million companies, 11,000 <a href=\"http://www.bbb.org/search\">charity reviews</a>, dispute resolution services, alerts and educational information on topics affecting marketplace trust.&nbsp;Visit <a href=\"http://www.bbb.org/stlouis\">bbb.org</a> for more information.</p><p dir=\"ltr\">&nbsp;</p><p dir=\"ltr\"><strong>&nbsp;</strong></p><p dir=\"ltr\"><strong>St. Louis area media contacts:</strong> Chris Thetford, Vice President-Communications, (314) 584-6743 or (314) 681-4719 (cell), <a href=\"mailto:cthetford@stlouisbbb.org\">cthetford@stlouisbbb.org</a> </p><p dir=\"ltr\">Shellie Kreter, PR &amp; Communications Director, (314) 584-6723 or (314) 348-5451 (cell), <a href=\"mailto:skreter@stlouisbbb.org\">skreter@stlouisbbb.org</a></p><p dir=\"ltr\">Rebecca Phoenix, Investigator, (314) 584-6727, <a href=\"mailto:rphoenix@stlouisbbb.org\">rphoenix@stlouisbbb.org</a> &nbsp;</p><p dir=\"ltr\"><strong>Columbia media contact:</strong> Michelle Gleba, Columbia Regional Director, (573) 886-8965 or (573) 645-3204 (cell), <a href=\"mailto:mgleba@columbiabbb.org\">mgleba@columbiabbb.org</a> </p><p dir=\"ltr\"><strong>Cape Girardeau media contact: </strong>Whitney Quick, Cape Girardeau Regional Director, (573) 803-3191 or (573) 318-1137 (cell), <a href=\"mailto:wquick@capegirardeaubbb.org\">wquick@capegirardeaubbb.org</a> </p><p dir=\"ltr\"><strong>Quincy media contact:</strong> Mara Clingingsmith, BBB Quincy Regional Director, (217) 209-3972 or (217) 242-6272 (cell), <a href=\"mailto:mclingingsmith@quincybbb.org\">mclingingsmith@quincybbb.org</a> </p><strong>Springfield media contact:</strong> Stephanie Garland, BBB Springfield Regional Director, (417) 380-5074 or (832) 472-9722 (cell), <a href=\"mailto:sgarland@springfieldbbb.org\">sgarland@springfieldbbb.org</a>","summary":"A Missouri-based manufacturer of hand-crafted gun concealment and rustic furniture continues to rack up and ignore consumer complaints while taking new orders. BBB advises consumers to exercise extreme caution in doing business with the company.","title":"BBB Alert: Rough Country Rustic Furniture Keeps Taking Orders While Ignoring Complaints","code":"48e48476-d44c-4e76-a803-1351bdea71b2","layout":null,"modifiedDate":"0001-01-01T00:00:00","pageTitle":"BBB Alert: Rough Country Rustic Furniture Keeps Taking Orders While Ignoring Complaints","eventStartDate":"0001-01-01T00:00:00","eventEndDate":"0001-01-01T00:00:00","eventAddress1":null,"eventAddress2":null,"eventState":null,"eventCity":null,"eventPostalCode":null,"eventCountry":null,"eventUrl":null,"eventBbb":null,"metaDescription":null,"priority":0,"topics":null,"keywords":null,"categories":null,"tobIds":null,"cities":null,"countries":null,"states":null,"pinnedCities":null,"pinnedCountries":null,"pinnedStates":null,"pinnedTopic":null,"canonical":"https://www.bbb.org/article/news-releases/17696-bbb-alert-rough-country-rustic-furniture-keeps-taking-orders-while-ignoring-complaints","bbbIds":null,"url":"https://www.bbb.org/article/news-releases/17696-bbb-alert-rough-country-rustic-furniture-keeps-taking-orders-while-ignoring-complaints","noIndex":false,"videos":null},{"id":17303,"uriSegment":"17303-the-truth-behind-diploma-mills","type":"Article","status":"published","tags":null,"contentMedia":[],"contentCategories":[],"authors":[{"name":"BBB Serving Eastern Massachusetts, Maine, Rhode Island & Vermont","email":"pfleming@boston.bbb.org","url":null}],"relatedContent":null,"mainImage":{"id":1411,"url":"https://www.bbb.org/corecmsimages/5cdaa2d4-909f-40f6-9c0d-f58e6908c908.jpg","fileCode":"5cdaa2d4-909f-40f6-9c0d-f58e6908c908","title":"Webp.net-resizeimage (61).jpg","description":"Webp.net-resizeimage (61).jpg","contentCode":"24f04a6d-64a5-4542-b851-f3eeaa8c1985","mainImage":true,"order":1,"imageCaption":null,"imageTitle":null,"credit":null},"mobileHeadline":"The Truth Behind Diploma Mills","modifiedBy":null,"publishDate":"2018-03-22T19:36:02.278Z","expirationDate":"0001-01-01T00:00:00","createdBy":"pfleming@boston.bbb.org","createDate":"0001-01-01T00:00:00","contentHtml":"<p><strong>BBB Serving Eastern MA, ME, RI &amp; VT - </strong>When searching for an online program that will help you earn your degree on your own time, make sure you aren&rsquo;t signing yourself up for a scam. Better Business Bureau is reminding those in search of the right education program that a fast degree isn&rsquo;t always the best degree.</p><p>Advertisements for online college diplomas often reel in viewers with alluring headlines such as, &ldquo;Your diploma is just a click away!&rdquo; or, &ldquo;Earn the degree you&rsquo;ve always wanted, fast!&rdquo; These programs that sound too good to be true are, in fact, usually too good to be true.&nbsp;</p><p>They&rsquo;re called diploma mills - businesses that will give you a sheet of paper stating you earned a degree, instead of an actual education. Fast, easy, and 100% fake.&nbsp;</p><p>Although you&rsquo;ll have that diploma, it won&rsquo;t mean anything. For example, if the program isn&rsquo;t an <a href=\"https://www.guidetoonlineschools.com/online-schools\" target=\"_blank\">accredited online school</a>, it won&rsquo;t be seen as a real degree. The &ldquo;tuition&rdquo; required to earn that diploma would be money down the drain. To make matters worse, it can be found illegal to use those diplomas as a valid form of a degree in many cases.&nbsp;</p><p>&ldquo;Students should determine whether or not their online school is accredited before they enroll,&rdquo; said Paula Fleming, spokesperson for BBB Serving Eastern MA, ME, RI &amp; VT. &ldquo;You want that verification from a legitimate, qualified, outside source that your college meets the required standards.&rdquo;</p><p>BBB offers tips on how to differentiate between an accredited online school and a diploma mill:</p><p><strong>Make sure it&rsquo;s accredited. </strong>The school should be recognized by the <a href=\"http://www.chea.org/\" target=\"_blank\">Council on Higher Education Accreditation</a> or the <a href=\"https://www.ed.gov/accreditation?src=rn\" target=\"_blank\">U.S. Department of Education</a>. Visit these websites and search for your school to find its Accreditation Information. If you can&rsquo;t find your school on either of these websites, it may not be an accredited school. Aside from that, also keep an eye out for programs that ARE accredited, but NOT by the two above agencies. Anyone that can create a fake business can also create their own fake accreditation, and this happens quite often with scams.&nbsp;</p><p><strong>Don&rsquo;t be fooled by your own temptation.</strong> Diploma mills will state that you can simply fill out a form, upload your resume, and enter your credit card information to receive your diploma. Although those seemingly &ldquo;quick and easy&rdquo; programs are the ones you&rsquo;ll want to gravitate towards, those catchy slogans should serve as a red flag.</p><p><strong>Beware of a program that requires a lot of money up front.</strong> Most colleges will bill you based on the amount of credits or courses you are taking each semester. A diploma mill will probably ask for a flat fee to sign up.&nbsp;</p><p><strong>Look for​ evidence of student services.</strong> Colleges will always have student resources. These include a page for the library, a list of classes, a staff directory, advising, and more. If there aren&rsquo;t any resources for students to show there&rsquo;s substantial course work and interaction with professors, then you should be suspicious.&nbsp;</p><p>For more information you can trust, visit us at <a href=\"https://www.bbb.org/en/us\" target=\"_blank\">bbb.org</a>.<br /></p>","summary":"Better Business Bureau is reminding those in search of the right education program that a fast degree isn’t always the best degree.","title":"The Truth Behind Diploma Mills","code":"24f04a6d-64a5-4542-b851-f3eeaa8c1985","layout":null,"modifiedDate":"0001-01-01T00:00:00","pageTitle":"The Truth Behind Diploma Mills","eventStartDate":"0001-01-01T00:00:00","eventEndDate":"0001-01-01T00:00:00","eventAddress1":null,"eventAddress2":null,"eventState":null,"eventCity":null,"eventPostalCode":null,"eventCountry":null,"eventUrl":null,"eventBbb":null,"metaDescription":null,"priority":0,"topics":null,"keywords":null,"categories":null,"tobIds":null,"cities":null,"countries":null,"states":null,"pinnedCities":null,"pinnedCountries":null,"pinnedStates":null,"pinnedTopic":null,"canonical":"https://www.bbb.org/article/news-releases/17303-the-truth-behind-diploma-mills","bbbIds":null,"url":"https://www.bbb.org/article/news-releases/17303-the-truth-behind-diploma-mills","noIndex":false,"videos":null}],"mostPopularCategories":[{"title":"Construction Services","url":"/us/ma/category/construction-services"},{"title":"Roofing Contractors","url":"/us/ma/category/roofing-contractors"},{"title":"General Contractor","url":"/us/ma/category/general-contractor"},{"title":"Plumber","url":"/us/ma/category/plumber"},{"title":"Electrician","url":"/us/ma/category/electrician"},{"title":"Concrete Contractors","url":"/us/ma/category/concrete-contractors"},{"title":"Painting Contractors","url":"/us/ma/category/painting-contractors"},{"title":"Home Builders","url":"/us/ma/category/home-builders"},{"title":"Handyman","url":"/us/ma/category/handyman"},{"title":"Tree Service","url":"/us/ma/category/tree-service"}],"militaryLineUrl":"http://www.bbbmarketplacetrust.org/category/291048/military-and-veterans","militaryLineIcon":"shield","autoLineUrl":"http://www.bbb.org/autoline","autoLineIcon":"car","fileComplaintUrl":"https://bbb.org/consumer-complaints/file-a-complaint/get-started","moreCategoriesUrl":"https://www.bbb.org/us/ma/categories","applyAccreditationUrl":"https://www.bbb.org/become-accredited","leaveReviewUrl":"https://www.bbb.org/council/reviews/submit-a-review","epom":{"adKey":null,"adChannel":"00210261","cityState":null,"countyState":null,"state":"ma","culture":"en-us","country":"usa","refUrl":null,"hasPlatypus":true},"heroImage":"https://www.bbb.org/TerminusContent/bbb/dist/img/_shared/images/SplashPageHero/handshake.jpg","quotes":[{"name":"Heidi,  Hearing Center of Vermont","text":"BBB Accreditation enhanced our business profile and professional standing; thereby improving business volume.","location":"Maine, USA"},{"name":"Tyler Carlson","text":"It's encouraging to have a resource like the BBB in West MI for consumers & business owners... Trust is definitely worth striving for, & I am glad to support legitimate business owners.","location":"Michigan, USA"},{"name":"Rick,  Cars for Less","text":"Taking care of our customers is our number one priority and being a member of the BBB shows our customers that we really do care how we do\nbusiness.","location":"Maine, USA"}]},"header":{"findTypeahead":{"input":"","results":[],"selected":{}},"nearTypeahead":{"cultureId":"en-us","input":"Cheney, KS","results":[],"selected":{"locationType":1,"countryCode":2,"bbbInfo":{"id":"0714","bbbId":"0714","bbbName":"BBB In Nebraska, South Dakota, Kansas Plains & SW Iowa","primaryLanguage":"EN","primaryCountry":"USA","locations":{"primary":{"id":"2946ca8d-a4ad-4a6b-a04d-0bbb1e34701d","title":"","address":{"addressLine1":"11811 P St","addressLine2":null,"city":"Omaha","state":"NE","zip":"68137","country":0,"latitude":41.2062501,"longitude":-96.098911399999992},"contact":{"email":"info@bbbinc.org","phoneNumber":"(800) 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