EIM Briefs

OpenText Weekly Recap: May 13-17

Rebecca Grieb — Fri, 17 May 2013 03:36:00 GMT-04:00

Press Releases
OpenText issued two news releases on Monday May 13th. OpenText announced that OpenText Capture and optical character recognition (OCR) services are now included in the SAP® Cloud for Travel solution, a cloud-based application for travel management. The offering is expected to make it easier for business travelers to file expense reports using information scanned from receipts using scanners or mobile devices.

OpenText also revealed that its ECM Suite for SAP® Solutions now supports SAP’s latest technologies, including the SAP HANA platform, and cloud and mobility solutions. OpenText is the first SAP software and technology partner to offer solutions that have been fully tested and confirmed by SAP to be integrated with SAP Business Suite. Customers will now reap the benefits of a faster, smarter and simpler real-time platform for their business.

Thought-Provoking Blogs
On the OpenText Blog, CEO Mark Barrenechea explains how a layered EIM strategy can help protect enterprise information. Stressing the important role of the CIO, Barrenechea brings the challenge of managing data to the surface.

CSO Tom Jenkins highlights how EIM can help reduce the complexities that CEOs are facing in their professional environments and markets. Jenkins says that under every challenge lies the opportunity to do great things, to transform a threat or setback into competitive advantage.

On the Business Process Matters Blog, Michelle Dufty puts the “Q” in QSuper, announcing a new system called workQ, a Smart Process Application that now handles 78 percent of customer administration processes. OpenText Smart Process Applications can provide better customer experiences; check out the blog and other success stories like QSuper’s here.

In other blogs, Lubor Ptacek shares his technology predictions for 2013, covering a wide range of topics including Facebook, mobile, and censorship. Will we have computers built into our jewelry? Will Google android lead the mobile market? Only time will tell!

OpenText In The Media
Tech Week Europe spoke with OpenText CEO Mark Barrenechea on Enterprise Information Management (EIM) and the recent announcement of the Tempo series of products.

CMSWire names OpenText the “Information management juggernaut”, noting the update of our ECM Suite for SAP Solutions with full integration of SAP HANA. The post also captures another new tool, SAP for Travel, which has is designed for business travelers who need to file expense reports via scanned documents or mobile devices.

Computer Business Review conducted a Q&A with OpenText CEO Mark Barrenechea discussing how OpenText is staying current on megatrends such as Big Data and social. Mark also talks about acquisitions, competition in the information management market, and the mobile impact on the content management space.

OpenText was included in Top Rank’s “11 Examples of Killer B2B Content Marketing Campaigns Including ROI”. Noting our personalized new customer onboarding site which offers a variety of assets and content to welcome new clients and provide upsell, cross-sell opportunities.

Have You Seen It?
Chris Walker presented his Principles of Holistic Information Governance to the ARMA Calgary chapter earlier this month and his presentation is now up on SlideShare! Check it out for his top ten PHIGs on why information matters.

In this live video recording from OpenText EIM Day DC, three well-known panelists are challenged to answer how the demands of lean government will transform the CIO role in the future. OpenText's Enterprise Information Management (EIM) panel predicts how a "keep the lights on" approach pales to a baseline in the fast-moving world of technology convergence and Big Data.

OpenText Weekly Recap: May 6-10

Jessica Mott — Fri, 10 May 2013 01:38:00 GMT-04:00

Thought-Provoking Blogs

On the OpenText Blog, CEO Mark Barrenechea discusses the CIO’s role as the digital guardian of the enterprise and describes how a layered EIM approach can ensure that your enterprise information is secure. For further details on how to apply these mechanisms, check out the latest installment in the CEO Whitepaper Series, “Information Security: Protecting the Power of Information.”

Jamie Pepper, in observing the multimedia trend, wonders if video, along with video and audio sentiment analysis, is the next frontier for social media.

Dylan McConnell and the OpenText Online Support Team extend some rock star treatment, providing you with a backstage pass to the Knowledge Center (KC), where you can preview changes and product consoles, plus give your input to help shape the look and function of the center. Rock on!

Dylan also invites you to register for an upcoming webinar on Tuesday, May 14, 2013 at 11:00 am EDT for a sneak peek and demo of OpenText Web Experience Management 8.5 – take your customer experience to the next level!

Kimberly Edwards discusses how social media has boosted her productivity and changed the way in which she works for the better – providing tighter connections, greater transparency, and a host of industry experts at her fingertips.

On the Because Process Matters Blog, Brian Wick talks smart process apps, sharing OpenText’s leadership position within the Forrester Wave report as well as a couple of case studies. Bottom line: more is always better when it comes to smart process apps!

On the Fax Solutions Blog, Manish Chhokar reviews the many benefits of FoIP, including its ability to allow organizations to exchange high volumes of business-critical documents over their VoIP networks.

In other blogs, Lubor Ptacek reveals the pitfalls and positives of social groupthink in the enterprise; cautioning that in order to stimulate corporate innovation, engagement across a variety of employees is necessary.

OpenText in the Media

Tom Jenkins spoke with BNN about the state of innovation in Canada, touching on news from the National Research Council as well as the upcoming Canada 3.0 event to be held in Toronto.

Sandy Kemsley, author of the popular Blog, Column 2, recaps her time at OpenText EIM Day Toronto, sharing what she learned from our financial services session, our customer keynotes, and our company/product keynotes.

CMSWire features a post by OpenText’s Deb Miller which looks at a new era of client retention demands in the insurance industry and how case management can deliver responsive solutions. Helping her answer some of the top of mind questions for Insurance CIOs is Gerry Gibney, OpenText’s senior industry strategist for Financial Services.

Brian Podolsky on the Kraft Kennedy Blog, shares his enthusiasm for OpenText’s eDOCS DM and Windows 8 app for the modern UI, stating that, “This is way ahead of OpenText's competitors, and it's refreshing to see a legal technology vendor embrace the consumerization of IT.”

IT World Canada spoke with OpenText Product Marketing Manager John Price about the costly impact of inefficient and unreliable DAM technology and how OpenText Media Management 7.2 can help.

“The main mission of Media Management 7.2 is to coral all the digital assets in one place, provide management capability over it so that users can categorize the content and make searches possible in a matter of minutes rather than days,” said Price.

Dal News, Dalhousie University’s online news center, captured quotes from OpenText CSO Tom Jenkins as he spoke at Nova Scotia’s first Innovation Summit held last month.

Jenkins emphasized, “It takes a community to raise an innovative company.”

OpenText Weekly Recap: April 29-May 3

Jessica Mott — Fri, 3 May 2013 10:05:00 GMT-04:00

Thought-Provoking Blogs

On the OpenText Blog, CEO Mark Barrenechea discusses the challenges that IT executives and CIO’s are facing today when it comes to Information Exchange. Controlling, securing, and integrating all of the systems that capture and manage enterprise information have become a huge undertaking.

Mark also released the seventh installment in the CEO White Paper Series. Information Exchange: Extending the Power of Information focuses on the areas where significant business value can be realized through the implementation of a comprehensive, global, and cloud-based approach.

Joyce Hostyn, Director of Customer Experience, provides insight into what she and the OpenText Customer Experience team have been working on. Joyce’s goal is to work closely with customers to make it easier to buy, use, and own OpenText products. If you have any questions about our Customer Experience Program, check out the blog post and connect with Joyce and the Customer Experience Team.

Dylan McConnell shares some good news from the OpenText Customer Support Team - those on the go can now take advantage of Customer Self Service on all major mobile devices! You can even open tickets on the fly from anywhere with data service.

On the Fax Solutions Blog, Sandra Davis discusses electronic data interchange (EDI) services. She focuses on how OpenText’s addition of EasyLink to its portfolio last year and has now brought the company forward as a leader in the area of international business communication.

On the BPM Blog, Mark McGregor invites you to join OpenText at the Gartner Enterprise Architecture (Gartner EA) Summit where he will be participating in a panel discussion focusing on Business Architecture vs. Enterprise Architecture on Wednesday, May 22nd at 3pm.

In other blogs, Lubor Ptacek writes about Gesture Control in the Enterprise and the Consumerization Chasm – that’s right, he’s talking about Tom Cruise in Minority Report, Google Glass, and Xbox Kinect. Lubor points out that while using such interactive devices to browse movies is cool, using them in the enterprise can result in some really powerful benefits – the opportunities are endless!

Lubor also presented at the Gartner Portal, Content and Collaboration conference on April 30th, 2013 in San Diego. You can view his SlideShare presentation, Strategic CIO and the Information Enterprise, here.

OpenText In The Media

Financial News UK featured The Forrester Wave’s recognition of OpenText as one of the top twelve smart process application vendors. Forrester evaluated these vendors on their ability to provide a broad suite of technologies, along with the strategic vision for automating the complex and dynamic processes that most organizations must deal with.

CMSWire featured two posts this week by OpenText employees. Joyce Hostyn talks about the concept of narratives and their power on story sharing within communities. In her article she writes, “For community to succeed, you need a space for people to come together and form relationships. For relationships to form, you need engagement. To create engagement, you need a compelling narrative. One which encourages people to contribute their own stories to the narrative.”

In her post, Deb Lavoy poses the question, “What will 21st century organizations aspire to?” Deb acknowledges that business needs are driving us to seek out new models for growth and efficiency, and our humanity is driving us to find more ways to ensure prosperity for individuals and communities. Challenging, but awesome.

Community Corner

Join OpenText on Sunday, May 5th as we take part in the Lutherwood Steps for Kids 5km walk to help raise awareness for the children in our community who struggle with mental health challenges. Registration is at 8:30am at the Lutherwood Children's Mental Health Centre, located at 285 Benjamin Road in Waterloo. We hope to see you there!

OpenText Weekly Recap: April 22-26

Rebecca Grieb — Fri, 26 Apr 2013 02:26:00 GMT-04:00

Press Releases
Today OpenText announced that it was named a leader in Forrester’s Smart Process Applications Wave Report. Recognized as one of 12 Smart Process App vendors that matter most today, OpenText received this based on its position through the rankings of its current offering, strategy, and market presence.

"Our positioning in Forrester's 2013 Smart Process Applications Wave report further validates for us OpenText's leadership in the EIM market and its success in delivering the highest value to our clients," said OpenText Chief Marketing Officer Kevin Cochrane. "Our forward-thinking approach to spearheading the development of Smart Process Applications has resulted in a solution that supports the pace of innovation today's businesses and their customers expect...”

Download a complimentary copy of The Forrester Wave: Smart Process Applications, Q2 2013 report today!

Thought-Provoking Blogs
Earth Day 2013 was this Monday, April 22 and OpenText didn’t waste any time helping to make our earth a little more ‘green’ – employees at Headquarters in Waterloo participated in collecting over 500 pounds of garbage! On the OpenText Blog, James McGourlay encourages others to go green, asking that everyone do their part in caring for our earth to make for a better tomorrow.

Jamie Pepper offers recommendations on how to maintain employee engagement in social business software. Pepper suggests that finding a way to implement the software along with a culture that supports the use of it and establishes a purpose is crucial, and it begins with creating and maintaining at the engagement level.

On the Because Process Matters blog, Derek Weeks shares a new post reflecting on OpenText innovations that have been in the works over the past few years. He discusses how enhancements to OpenText Smart Process Applications have given our customers more agile work environments, helping them to innovate faster, and solve problems that extend beyond the boundaries of BPM.

On the Fax Solutions Blog, Jay Juntti writes on attending HIMSS13 in New Orleans last month and learning about the technological complexity in healthcare compared to that in other industries. Luckily, OpenText offers a wide range of information exchange products designed to help healthcare providers, payers and suppliers communicate sensitive data – like protected health information – both quickly and securely.

Henry Bayard is excited to be representing OpenText in two of the panel discussions set to take place at the Bankers’ Association for Finance and Trade – International Financial Services Association (BAFT-IFSA) 2013 Global Annual Meeting. ! Check out his post to learn more about the upcoming event in Naples, Florida, April 28 – May 1.

OpenText In The Media
CMO Australia interviewed OpenText Chief Marketing Officer, Kevin Cochrane about marketers who bypass their own Information Technology to source third-party technologies. Cochrane says these companies are missing the chance to better align platforms to their business needs and suggests that they use the IT function in their own organizations to align platforms and help drive productivity, insight and efficiency.

TechWorld featured an article citing that the European Court of Human Rights (ECHR) is using a document management system from OpenText to handle applications and disseminate case law more efficiently! In an interview, John Hunter of ECHR spoke on the importance of this subject saying, “For a lot of people in the world, human rights is very important. We have this public duty to make available to as wide an audience as possible the judgments of the court.”

BizWire Express captured OpenText’s Killer Content Award for Best Customer Relationship Enhancement – we are thrilled! “OpenText has created a personalized customer onboarding web site that welcomed new customers who have purchased products through partner SAP to the OpenText family.”

Have You Seen It?
In this OpenText customer success video, Robert Taylor, CEO of the Institute of Public Administration of Canada (IPAC) and Denise Amyot, a past-president of IPAC describe how Public Service Without Borders, a purpose-driven social platform is built on OpenText Tempo Social! This platform offers public servants, academics and private citizens across the globe a secure environment to collaborate, innovate, exchange ideas and improve services.

OpenText Weekly Recap: April 15-19

Rebecca Grieb — Fri, 19 Apr 2013 02:46:00 GMT-04:00

Press Releases
On Tuesday, April 16th OpenText announced it received a 2013 SAP® Pinnacle award as a Solution Extension Partner of the Year. SAP Pinnacle awards are presented annually to the top SAP partners that have excelled in developing and growing their partnership with SAP (NYSE: SAP) and driving customer success.

"As our sixth consecutive win, this honor represents more than a shared vision for success; it signifies an unwavering dedication to providing our mutual customers with a competitive edge in the business world.” – Patrick Barnert, senior vice president of Partners and Alliances at OpenText.

Thought-Provoking Blogs
On the OpenText Blog, Tom Jenkins discusses the evolving role of the CIO in organizations, arguing that today’s CIO is focused on delivering value at the individual, departmental, and enterprise level. His post includes survey results from a CIO report concluding that 76% of survey respondents indicate that IT plays a key role in ensuring that organizational objectives are met.

Dylan McConnell introduced OpenText’s upcoming webinars for the month of May and showed off the cool new OT Crib. Customer Service employees at OpenText headquarters in Waterloo were moved to a new work space location – complete with colourful couches, whiteboards, smart boards, and more! These employees can also now keep track of real-time metrics on televisions around the floor – not too shabby!

On the Fax Solutions blog, OpenText wished HIPAA a “Happy Birthday”, congratulating it on maturing into the most powerful healthcare privacy regulation in the U.S. With more than 10,000 information exchange solutions deployed worldwide in the healthcare industry, OpenText understands the challenges related to HIPAA compliance and is committed to keeping pace with these changes.

In its latest report, Davidson Consulting recognized OpenText as the leader in the fax over IP (FoIP) server market. Telecom Reseller agreed stating, “…the OpenText RightFax brand is clearly the leading FoIP server brand as the company also led in production FoIP servers and in the United States FoIP server market.”

OpenText In The Media
KM World says our recent release of OpenText Media Management 7.2 is raising the bar for digital asset management (DAM). With a multiplicity of capabilities and features, Media Management 7.2 allows entertainment and media organizations to securely streamline their digital media creation, publishing and distribution processes.

Elearning! featured a post by OpenText’s Michael Skinner where he asks, “Is your enterprise software more than just a pretty face?” This article describes the smart user interface design, and the ways in which it simplifies software, therefore allowing end-users – the client – to find the information they need.

OpenText CSO, Tom Jenkins will address the Faculty of Arts graduating class at the University of Waterloo and receive an honorary doctor of law degree at the ceremony on June 12, 2013. We are proud of Tom’s accomplishments and contributions to the industry and know he will leave a lasting impression on the graduates!

Have You Seen It?
Certified Management Accountants (CMA) Ontario is using OpenText technology to keep its member records safe and secure, enabling effective governance of member information. Check out this short video for CMA’s customer success story!

In this quick video, our second OpenText customer success story of the week highlights Pinellas County in Florida, describing how the Clerk's Office is using OpenText's case management technology to streamline and automate the management of probate files.

Keeping Boston In Our Thoughts
Our thoughts go out to all those affected by the tragic events at The Boston Marathon on Monday: participants, family, friends, and the brave individuals who assisted in saving many lives. Stay strong, Boston!

OpenText Weekly Recap: April 8-12

Rebecca Grieb — Fri, 12 Apr 2013 01:57:00 GMT-04:00

Thought-Provoking Blogs
On the OpenText Blog, Christian Walker addresses the need to define policies before procedures when trying to implement holistic information governance. In this post he shares why “PHIGs” (Principles of Holistic Information Governance) are fibre for your content diet!

On the Fax Solutions Blog, Sam Bradshaw compares fax with paper to digital documents, noting that misplaced, mis-sent, and mismanaged paper records invite a bevy of business risks including loss or breach of confidential data, audit failure, and damage to customer trust.

Scott Mitchell argues that banks should be embracing cloud-based solutions – including cloud, mobile, and social technologies – with business and technology operations.

Darren Lewis argues that maintaining a balance of speed and accuracy is vital to the service you provide, regardless of your industry. OpenText EasyLink EDI Managed Services can decrease IT burdens, improve productivity, and streamline your EDI-based supply chain.

In other posts, Lubor Ptacek looks at the growing market for fax services, observing that fax machines are out and cloud-based fax systems are in! OpenText is a market leader in this space – check out our Fax Solutions page for more information.

OpenText In The Media
Fierce Content Management featured Media Management 7.2, OpenText’s Digital Asset Management update.
“…[OpenText] is trying to create a more usable media management system. Our customers strive to create content that can be easily repurposed, reused, reformatted and transformed for use across multiple platforms and devices." – Kevin Cochrane, CMO, OpenText

Have You Seen It?
OpenText was at the NAB Show this week in Las Vegas! In this short video, Lubor Ptacek, VP of Strategic Marketing discusses the importance of rich media in Enterprise Information Management and the exciting media management demos seen at our booth.

John Price, Product Marketing Manager for OpenText's Digital Asset Management (DAM) products also attended the NAB Show – check out what he had to say on OpenText Media Management 7.2 in this quick video!

Did You Know?
OpenText’s Lubor Ptacek is taking on the Boston Marathon this coming Monday, April 15th! The marathon’s website will provide a live feed of all athletes with updates at every 5km mark. OpenText will be cheering on Lubor (bib 9760) – good luck!

OpenText Weekly Recap: April 1-5

Rebecca Grieb — Fri, 5 Apr 2013 02:05:00 GMT-04:00

Press Releases
On Tuesday April 2nd, OpenText revealed OpenText Media Management 7.2, an enterprise software solution that empowers entertainment and media companies to securely streamline their digital media creation, publishing and distribution processes.

"Our customers strive to create content that can be easily repurposed, reused, reformatted and transformed for use across multiple platforms and devices," said Kevin Cochrane, OpenText's CMO. "The latest release of OpenText Media Management meets these demands by providing integrated tools for world-class digital asset management of video, audio, images and all of your digital media files throughout the enterprise…”

Thought-Provoking Blogs
On the OpenText Blog, OpenText CEO Mark Barrenechea discusses the future of communication and collaboration in The Social Enterprise. In this post he shares a statistic that 78% of survey respondents agree that better customer engagement is a top business objective of social media.

James McGourlay takes a moment to remind us that great customer service involves “being human” and that it’s important to recognize that there is a person on the other side of our virtual communications.

On the Fax Solutions Blog, Sandra Davis shares her belief that we have a huge opportunity to improve patient care in the healthcare industry while simultaneously addressing the many security and compliance concerns. Luckily, OpenText offers a number of solutions.

David Leeinterviews IT security expert Daniel Berger, president and CEO of Redspin, covering topics such as the key to effective audits, the risk of email, and where security in the healthcare and finance verticals is headed.

In other posts, OpenText VP of Strategic Marketing, Lubor Ptacek, argues that Maybe, There Are No Systems of Engagement. Lubor dissects the two separate worlds of systems of record and systems of engagement, suggesting that perhaps there is only one – systems that manage enterprise information.

OpenText In The Media
OpenText’s Partner Spotlight winner for the month of April is Traen! As a trusted OpenText partner for over a decade, Traen builds and delivers ECM solutions based on software from market leading vendors and specializes in add-on software that allows organizations to enhance the value of their ECM investment. Congratulations!

CMSWire featured OpenText in multiple posts! In What Does Your Employee Experience Look Like? OpenText’s Joyce Hostyn reminds us that Employees – especially those on the front line – are an organization’s most important touch point.

OpenText's Deb Miller contributed a CMSWire post discussing the role technology plays in advancing information-driven innovation.

Another CMSWire post touched on OpenText’s new updates this month, citing that these new media management upgrades will contribute substantially to Digital Asset Management (DAM) systems.

OpenText’s Tom Walker wrote a piece for Insider PROFILES titled, When Is Too Much Information Not Enough?, in which he examines and compares the quantity of data with the quality of information.

OpenText Weekly Recap: March 25-28

Rebecca Grieb — Thu, 28 Mar 2013 02:09:00 GMT-04:00

For those enjoying the shortened work week, we’ve decided to bring you the Weekly Recap a day early to ensure that you don’t miss out on what OpenText has been up to.

Thought-Provoking Blogs
On the OpenText Blog, Chief Strategy Officer, Tom Jenkins shares his excitement as OpenText receives Frost & Sullivan’s 2013 Global Company of the Year Award for the Enterprise Digital Media Market.

Spring has arrived – and so have product roadmaps! Sign up for a webinar and take a look at where we're headed with our EIM solutions and have your questions answered by our Product Management team. Can’t make the live start time? Check back soon for an on-demand recording.

In his blog Lubor On Tech, OpenText’s VP of Strategic Marketing, Lubor Ptacek argues that the mission of IT departments is changing. In an effort to help CIO’s make better decisions with the information they are given, Lubor offers what he calls “Maslow’s Hierarchy of – A Strategic CIO.”

“What is the ideal fax software deployment model for my business?” That is the question OpenText’s Greg Horton offers a solution to in his new post on the Fax Solutions blog. In this post, Greg encourages organizations to choose a deployment model that fits its business strategy before deciding on which software product to purchase.

OpenText is proud to announce that OpenText RightFax 10.5 has been approved by the Cisco Developer Network (CDN) for inclusion in Cisco’s Solution Incentive Program (SIP)! OpenText has worked closely with Cisco for many years to deliver the best in fax technology to businesses, and we are excited to share this news with you!

OpenText in the Media
In a recent article by the Waterloo Chronicle, Mayor of Waterloo Brenda Halloran addresses the state of the City of Waterloo, focusing on the positive changes including the “booming” technology sector. Citing Waterloo as a city with “strong entrepreneurial spirit”, Halloran said, “People are drawn to this city for all it has to offer. Our ability to reinvent ourselves and to diversify our economy has made Waterloo a city of choice to live, work, learn and play”.

CMSWire’s Jed Cawthorne may not be totally on board with gamification, but he is a fan of a SlideShare presentation by OpenText's Corrine Schmid, applauding her representation of gamification, which OpenText exercises in the business world.

OpenText is combining Business Process Management (BPM) with Enterprise Information Management (EIM) software, allowing companies to create and deliver applications sooner. Discover how you can get started with OpenText Smart Process Applications in as few as 30 days at the Gartner BPM Summit in April.

“By providing business users with ready-to-use building blocks that include process models, application logic, persona-based user experiences, and case configurations, we are helping our customers remain agile to keep pace with ever-changing customer expectations,” said OpenText CEO, Mark Barrenechea.

OpenText Weekly Recap: March 18-22

Rebecca Grieb — Fri, 22 Mar 2013 01:44:00 GMT-04:00

Press Releases
On Tuesday, March 19th, OpenText announced major enhancements to its Employee File Management software for use with SAP solutions. This additional functionality empowers Human Resources departments, helping them to go digital and securely operate at new levels of speed and efficiency.

"Many of our customers recognize the benefits of making their HR processes completely digital but struggle to manage content across cloud and on-premise environments," said Muhi Majzoub, OpenText's senior vice president, Engineering. "…Our strong relationships with SAP and other industry experts help us continue to deliver innovative solutions that solve key customer challenges."

Thought-Provoking Blogs
On OpenText Blogs, a guest post by ConceptShare discusses the relationship between Work-in-Progress (WIP), Digital Asset Management (DAM) and the ConceptShare toolset, highlighting three perspectives on leveraging DAM to manage work in progress.

Agnes Kolkiewicz sits down with Doug Mills, the Chief Information Officer at Mosaic Company, to get his perspective on why information can be a source of opportunity and growth for organizations, including his company. Check out the video of the interview here!

Deb Miller recaps OpenText’s involvement at the March 14th AIIM Washington DC meeting, sharing that the OpenText EIM presentation provided numerous examples of how to link information-based strategy to business value.

Frank Del Pinto encourages readers to “Mind the Gap”, providing us with his top five reasons to close the gap between marketing automation and web experience management systems.

On the Fax Solutions Blog, Doreen Eatough describes why SecureiX stole the spotlight stage at OpenText EIM Days. An extension to OpenText Enterprise World, OpenText EIM Days gives customers around the world an opportunity to interact with and learn from OpenText product experts. Check out the blog for more information and find an EIM Day in a city near you!

Another post on SecureiX featured an article written by Ray Horak, technology editor for Telecom Reseller. “OpenText SecureiX establishes a secure, two-way communication stream unlike any other application on the market…”

Greg Osterdyk, co-founder and CTO of The Fax Guys, (an OpenText Partner) shares his personal success story using OpenText SecureiX. As Osterdyk says, “Using SecureiX, I was able to send the documents within two minutes. It was sent securely and encrypted, and I was notified when the file was downloaded. This is the way email should work.”

Jay Juntti attended the HIMSS13 event in New Orleans where he noted the many benefits OpenText offers to the healthcare industry, as outlined by OpenText Sales Manager, Steve Warren.

David Lee reports on the dangers of faxing time delays, explaining how a late message recently led to NFL three-time Pro Bowl defensive end Elvis Dumervil being cut from the Denver Broncos team – yikes! Luckily OpenText fax automation is here, and could be the difference between you and your six-minute-too-late time stamp.

OpenText in the Media
CTV Kitchener visited OpenText to talk co-op programs and student hiring in an on-camera interview with co-op student, Odile Vanderzaag, and Human Resources spokesperson, Robert Brown. Odile discusses the competitive edge and practical learning she hopes to gain and Robert shares his own story in which he progressed from OpenText co-op to OpenText employee.

OpenText was honored with the 2013 Global Frost and Sullivan Company of the Year Award. Expanding on this recognition, Frost & Sullivan stated its reasoning for giving out this award: “OpenText is the first to market with a broad platform geared toward the specific needs and performance demands of users from across the organization.”

CMSWire’s Document Management Roll-Up noted last week was a busy one, calling OpenText, “a heavyweight in the enterprise information space.” Check out the article for OpenText’s latest announcements!

Image and Data Manager captured OpenText’s newest product announcements, focusing on Smart Process applications, which will initially target insurance case management, customer service and HR Recruitment and Onboarding.

EIM Featured at AIIM D.C. Meeting

Deborah Miller — Wed, 20 Mar 2013 02:23:00 GMT-04:00

The AIIM organization is an advocate, educator and supporter of the information professional global community, and there was certainly an attentive crowd at the D.C. Chapter AIIM meeting this past Thursday evening. The audience was there to hear about Enterprise Information Management and more. Carol Keuch, NCC-AIIM President and VP at the IQ Business Group, pulled together an exciting panel on EIM, Market Views and Emerging Technologies, featuring Patricia Burke, OpenText Public Sector Industry Strategist, along with IMC, Iron Mountain and Notable Solutions.

Each speaker brought a specific viewpoint on the topic beginning with a broad overview by Suresh V. Shenoy, EVP of IMC. IMC has partnered with OpenText on transformation initiatives, recently on streamlining USCIS Freedom of Information Act processing to cut 60% off the average processing time of Department of Homeland Security cases. Mr. Shenoy highlighted key innovations from ambient orbs that monitor anything from the stock market to manufacturing processes and glow when something needs attention, to fold-up cars and pill boxes that remind patients to take their medicine. Self-driving cars are not far-off as well, he noted, and Virginia’s highway system already includes embedded sensors that track congestion. Kevin Walsh from Iron Mountain pointed out the necessity of maintaining physical records despite the push to digitization. Walid Dimachkie, a Product Manager for mobility and web products with Notable Solutions, quizzed on mobile marketplace options.

Our OpenText EIM presentation provided numerous examples of how to link information-based strategy to business value. Many in the audience were records and content management professionals, with careers that span the evolution from physical to digital records. Patricia focused on how EIM enables them and their organization CIOs to not only be custodians of data, but to make that data available to help streamline and improve agency operations for day-to-day and strategic decisions. Discussion was lively, with active audience interaction.

Bob Alioto of Ankar Laroia’s OpenText architecture group and Kelly Berkley from the OpenText Marketing organization provided technical depth and marketing materials and commentary respectively during the program and networking session. The OpenText team enjoyed meeting all the participants at this key Washington event. Many thanks to Ray Shultz, our civilian agency representative, who saw to it that OpenText participated in this session.

EIM Users and Their Stories: A CIO's Perspective

Agnes Kolkiewicz — Tue, 19 Mar 2013 02:52:00 GMT-04:00

Many organizations consider rapid growth of information to be a challenge. There are information silos to think of, there is data chaos, there are storage costs to consider, and there are increasing user demands for better and more accurate information. But even as many IT departments are scrambling to make sense of this new landscape while trying to address market disruptors such as cloud or mobility, those who adapt and perceive the potential generally stay ahead of the curve.

Doug Mills, the Chief Information Officer at Mosaic Company, is no stranger to these challenges. A few years ago, he wouldn’t have considered information to be a strategic asset. In this video Doug explains why information can be a source of opportunity and growth for his company:

So how do you get there? What is the information management journey? When I recently talked with Doug, he explained that it’s not always easy and there are roadblocks to overcome but with a smart approach there may be light at the end of the tunnel:

Q: In the last few years we have seen a fairly rapid and drastic transformation in IT. What do you think are some of the main drivers of that change?

Doug Mills: I think that two things immediately come to mind. One is consumerization. As more technology is put into hands of individuals at home, they want to bring that technology to work. That really impacts the IT organization and keeps them on their toes to be very responsive. Another trend that is really impacting IT organizations is cloud computing and the ability to rapidly implement cloud solutions. IT organizations need to adapt, embrace cloud and make it part of their portfolio when they are servicing their business.

Q: How do you see the CIO role evolving?

DM: The CIO role continues to evolve. In the old days it used to be more focused on the infrastructure and operations and as long as the systems were up and operational that was a successful CIO. Over the last few years that has changed into delivering a lot of value to your business, growing revenue, delivering capabilities that will allow you to have competitive advantage. I think that is going to continue. The CIO really needs to become and retain the role of trusted advisor with his or her business colleagues.

Q: We see different dynamics at customer organizations regarding the role of IT as opposed to the business in making technology investment decisions. How are these decisions made at Mosaic?

DM: In terms of making business decisions on the solutions and capabilities we deliver we have implemented a very robust governance process which is a partnership of IT as well as the business sponsor. We are seeking and demanding that there be value creation with our investment and it is up to our business colleagues to articulate what that value is and how that value can be measured. Then jointly we would build a proposal. The way our governance structure is set up the business ultimately has the authority to approve and prioritize the initiatives. We have the responsibility to deliver value for that investment.

Q: Are there any business areas right now that are the most likely to be requesting new solutions?

DM: That is likely the marketing area. Everybody has jumped on social media as a way to promote products and promote differentiation – of Mosaic in our case. So marketing wants those tools and capabilities that can measure customer sentiment and tracking of what is being said on the internet, and we are closely partnering with them to get there.

Q: Since you mentioned marketing’s use of social tools, what impact do you see the increased role of social and mobility having on the enterprise?

DM: Those social tools are creating a huge challenge from my perspective. First of all, from a CIO responsibility you need to know what corporate information is being posted so that it can be available if there is a new discovery initiative that needs to be tracked. Also, we need the ability to respond quickly to what employees may be posting in case it’s not appropriate so it doesn’t hurt the reputation of the company. With respect to information being leaked, that is a huge concern. We have taken many measures in the security field to lock down access to certain information that may be confidential or a source of competitive advantage such as building layers of protection in security, event monitoring, and logging of email archiving. Still, from a CIO perspective you can never say we are 100% protected. We will never be that way because the biggest threat unfortunately is people.

Q: How important is information governance to Mosaic?

DM: Very. We have built a framework around a comprehensive information strategy where we are clearly identifying what information is owned by what roles within the company and we are making sure that information is constructed consistently across the enterprise. But it is a very large initiative and probably the biggest value we are going to be able to deliver from an IT perspective in the coming years will focus on mining the information that we have available. Of course, if the information isn’t standardized and timely we are just not going to be able to do that effectively.

Q: What are some of the roadblocks that prevent Mosaic, or have in the past, from being able to use information in a more strategic fashion?

DM: There are a few roadblocks that come to mind. One is organizational resistance. It is hard to attain a single source of truth on information if everybody wants to take that information and change it even 1% and make it their own. Then you have another source and another source and another source. So I think managing change in the organization is one issue. The second roadblock is implementing large information management solutions be it ERP or content management and identifying all information sources, migrating them and making sure users are not going back to the old way.

Q: Do you have any best-practices that you can share on addressing those roadblocks?

DM: The number one thing that can be done to address the change management issue is carve your project, carve your initiative down into very small chunks. Do a pilot. Have some successes and then really celebrate and promote those successes. For us, when we started down the path of a global document management system the amount of work was going to be insurmountable. So we first took one department. We had some success there. Then we took another department. Then we had an ISO certification imitative where we could say we will deliver the document management component of that. Our new solution will address the ISO requirements and advance our strategies. So once you get some momentum, then you can really go.

Q: How do you define success when it comes to enterprise software deployments?

DM: Success for enterprise software is all about adoption. It’s about whether the solution becomes interwoven in the enterprise. Is it a place that people go to when they come to work in the morning or are they working around it? If there is high adoption there is going to be high value creation and to me that is a success. That means the system is going to be very highly reliable, and a highly functional solution.

Q: What do you think is the future of information management? What’s the ideal?

DM: The ideal future for me would be that there would be this one, simple, information management solution and approach that you would implement once and that would manage any type of unstructured data or structure data in the enterprise. It is a huge challenge to get that today because it seems like every unique source of structured or unstructured data is a unique implementation and we need a solution that would make it easy for us to connect all these various sources. I would like to see highly indexed, highly responsive search applied to every source whether it be a web content or a document management repository or quite frankly an ERP system. That would be the vision. That would make life so much simpler to me as a consumer of the information if I could just put in my key words and find all of the sources in my enterprise. That would be fantastic.

Would you like to read more about Mosaic’s use of EIM technologies? We have recently published a success story and video so make sure to check them out.

OpenText Weekly Recap: March 11-15

Rebecca Grieb — Fri, 15 Mar 2013 03:42:00 GMT-04:00

Press Releases

This week, OpenText released several announcements on new ECM, BPM, iX and Discovery products which deliver upon OpenText’s EIM strategy.

On Monday, March 11th, Forrester Research highlighted OpenText for transforming BPM and social tools with Smart Process Applications. The firm cited the real-world benefits of OpenText's BPM and social tools, supporting the emergence of smart process applications that will better drive business outcomes.

On Tuesday, March 12th, OpenText released a cloud-based file transfer and messaging service, OpenText SecureiX. "The requirement for secure file transfer and collaboration continues to grow and mismanaged email poses serious security risks. SecureiX delivers upon our EIM strategy of offering the next evolution in enterprise communication and file delivery…” said Mark Barrenechea, OpenText’s president and CEO. Also on Tuesday, OpenText unveiled Smart Process Applications, which are designed to accelerate an organization's ability to deliver quick wins from their Business Process Management Suite (BPMS) investments.

On Wednesday, March 13th OpenText made two additional announcements, unveiling the availability of OpenText Archive and OpenText InfoFusion. OpenText Archive enables organizations to now manage the increasing volumes of data and growing requirements for regulatory compliance without breaking the bank. OpenText InfoFusion is a powerful Information Access Platform that reinvents the way organizations discover, analyze and act on unstructured information across the enterprise. "While there has been a lot of attention given to the potential value locked in unstructured content, most organizations are actually just trying to come to grips with the volume and the velocity of growth of unstructured information," added Barrenechea about these announcements.

Thought-Provoking Blogs
There has been a lot of talk at OpenText this week around Smart Process Applications. This week’s BPM Blog examines the “on-ramps” and “off-ramps” of dynamic processes within organizations.

On the Fax Solutions Blog, the OpenText Partner Program is Creating a Buzz! Check out this post to learn more about the unique opportunities for success that we offer!

In his first of three blogs, Matthew Brine examines how OpenText SecureiX and fax complement each other. After all, SecureiX was born out of a clear market need for a better, safer way to exchange business and personal identification information beyond fax and email. In his second blog post, Brine expands his thoughts on OpenText SecureiX, stating that he’s never seen OpenText’s partners more energized by our new offerings.

Matthew’s third blog this week was on the OpenText Cisco Live Melbourne event, giving us a sneak peek into the future of secure information exchange.

OpenText is proud to be a new member of the Xerox Cloud Consortium, an elite group of companies with unique cloud-based offerings and capabilities. In his new blog, Jim Wieser explains why joining other technology leaders in the Xerox Cloud Consortium helps us to combine our efforts to deliver the best possible solutions to our customers.

One of the biggest challenges every organization faces as they implement enterprise software is user adoption. On the OpenText Blog,Lynn Elwood writes about the OpenText Resonate KT acquisition and how this will contribute to simplifying ECM.

Is Enterprise Content Management infrastructure or application software? OpenText’s Lubor Ptacek answers this question in his new blog post featured in Lubor On Tech.

OpenText in the Media

CMSWire commends OpenText, as a company with drive and a vision of where it wants to go in its article this week on the release of BPM Smart Process Applications and OpenText SecureiX.

Classifying OpenText as a heavyweight in the enterprise information management space, CMSWire discussed both the InfoFusion and OpenText Archive announcements and what they means for OpenText.

In another CMSWire post, OpenText's Deb Lavoy proposes "a flipped business" based on a humanized organization, reminding readers that “people are our greatest asset” in business.

AliTek Consulting has won this month’s OpenText Partner Spotlight distinction for its consistent delivery of quality and strategic vision to our joint customers. Congrats, AliTek!

The OpenText Resonate KT acquisition sparked InfoTech Spotlight to declare this as a major strength added to OpenText’s Enterprise Content Management Portfolio this week. Resonate KT products are used by more than 500 OpenText customers in 20 countries, enabling organizations to visualize unstructured data, create new user experiences for ECM.

OpenText’s Chris Crowell will be speaking at East Coast Start Up Week on March 20-24 in Fredericton, N.B. If you’re an entrepreneur or want to become one, this is an amazing opportunity to learn from the best and the brightest. Check out the website and choose which events are right for you.

OpenText Weekly Recap: March 4-8

Rebecca Grieb — Fri, 8 Mar 2013 06:03:00 GMT-04:00

Press Releases
On February 28th, OpenText was presented with the 2013 Global Frost & Sullivan Company of the Year Award. This honor recognizes OpenText for its ability to stay ahead of the product development curve, pioneering many of the key capabilities that define enterprise information management. We are thrilled!

Developing custom applications with OpenText Enterprise Content Management (ECM) just got easier! This week OpenText acquired Resonate Knowledge Technologies (Resonate KT) and our CEO, Mark Barrenchea shared his enthusiasm stating "OpenText customers will be able to easily visualize their information, build applications, extract information and drive faster adoption of EIM through the use of Resonate KT software.” Welcome aboard Resonate KT!

Thought-Provoking Blogs
OpenText’s President and CEO, Mark Barrenechea commented further on our recent announcement of the OpenText Resonate KT acquisition. We are looking forward to enriching our customers experience with information with Resonate KT!

Discovery technologies was the focus of another CEO Blog written by Mark Barrenchea this week in the fifth installment of his CEO White Paper Series. Check out the blog to find out which organizations are unleashing the power of information!

On the Fax Solutions Blog, Jacob Block discusses HIMSS13 Online, the virtual extension of the HIMSS Annual Conference & Exhibition. HIMSS13 Online will be open during select times from March 4-7 and on March 13. Check out the blog to learn more!

Matthew Brine shares his excitement over the anticipated launch of OpenText SecureIX, our new secure information exchange in The Future of Secure Information Exchange.

Jacob Block tackles yet another blog discussing the growing availability and advantages of cloud technologies like those offered by OpenText EasyLink.

Derek Weeks left EIM Days in Washington, DC and is now standing At The Intersection of Social Street and Core Systems Ave. Check out his BPM blog to discover more about Smart Process Aps and EIM technologies!

Greetings, healthcare professionals! Scott Schneider would like to personally invite you to an upcoming webinar from OpenText, in partnership with FierceHealthIT. The webinar is taking place on Tuesday, March 12th at 2pm EST – check out his blog for more information.

James McGourlay was just at OpenText EIM Days in Calgary and now he is inviting you to join! This is an event that brings together some of the greatest minds in the world of Enterprise Information Management. Check out the EIM Day schedule and find a location near you!

OpenText in the Media
TMCnet featured OpenText and the crucial role it plays in the marketplace alongside our OpenText Partner Program Offers Unique Opportunities for Success. Through this program, companies seeking to sell OpenText products can receive the sales and marketing tools necessary to make a true impact.

There’s no place like home – and OpenText’s Deb Miller takes a look at Creating a Great Customer Experience and how The Power of Oz can help us to achieve just that in her new post featured on CMSWire!

There is an urgency to leverage information assets, both inside and outside the enterprise. InOpenText builds enterprise cloud apps around EIM core, Asia Cloud Forum discusses how OpenText’s EIM strategy is helping to achieve better business decisions and performance.

Have You Seen It?
OpenText EIM Days are taking place across the globe. Check out this short video and see what goes on at these interactive, insightful Enterprise Information Management (EIM) events, and hear first-hand from customers and partners about how valuable attending can be!

OpenText Weekly Recap: February 25- March 1

Rebecca Grieb — Fri, 1 Mar 2013 04:44:00 GMT-04:00

Press Releases
OpenText is delighted to be honored as Frost & Sullivan's 2013 Company of the Year! On February 28th, Frost & Sullivan applauded OpenText for its ability to stay ahead of the product development curve, pioneering many of the key capabilities that define enterprise information management.

Thought-Provoking Blogs
In a recent article in CIO Magazine, those working in IT executive and management roles were called upon to “take leadership roles and make EIM their top priority”. Jennifer McCredie expands on this in her post on the OpenText Blogs.

OpenText CEO Mark Barrenechea also responded to this article in CIO Magazine by encouraging organizations to make EIM a strategic priority.

We are preparing to launch our first customer webinar series on Right Fax 10.5! Throughout the month of March, we will outline the benefits and best practices for upgrading to OpenText RightFax 10.5. Check out the blog to register.

OpenText in the Media
Business models are changing, along with social hierarchies and dynamics. Enterprise Collaborative shared a piece on the shifts driving the move to social business, written by OpenText’s Deb Lavoy.

Focus on Information Technology produced an industry profile featuring OpenText this week. Describing what is it like to work at OpenText, the article highlights the company as an employer which attracts staff workers of all ages and backgrounds. Check out the company profile to read more on the many opportunities to explore, as well as the great benefits and innovative atmosphere that we offer!

OpenText was also recognized in KMWorld Magazine as a tech-company which has in its own way, “helped to create a market, redefine one or enhance one.” The organizations listed in this article all have two things in common: velocity of innovation and the agility to properly serve customers. OpenText is proud of this acknowledgment!

Have You Seen It?
In this week’s Customer Success Story, The Mosaic Company recognizes the “maturity of the SAP integration”, noting that OpenText software made all the difference within the company allowing users to have a stronger sense of trust in The Mosaic Company.

Sprint’s Corporate Intranet Manager Scott Granger, describes the boost in productivity of Sprint employees with its new central portal, i-Connect, built using OpenText Portal in this short Customer Success video. We are thrilled to be part of this story, knowing that our products are enabling Sprint to deliver award-winning customer service!

OpenText in CIO Magazine: Make EIM Top Priority

Jennifer McCredie — Fri, 1 Mar 2013 11:43:00 GMT-04:00

In a recent article in CIO Magazine, CIOs and other IT managers are called upon to “take leadership roles and make EIM their top priority”.

The article, based on a survey of almost 140 CIOs and IT business executives and conducted by IDG Research Services, reveals that many IT executives understand the risks associated with unmanaged information assets. The survey respondents also understand the huge potential that lies dormant in volumes of information that organizations house today.

Much of this information resides in documents, emails, social media, slide decks, videos – what is typically referred to as the "unstructured information" that remains largely unmanaged in the enterprise. When managed effectively, this information can be a key differentiator in helping organizations deliver superior products and services and increase revenue through improved customer satisfaction and retention.

Enterprise Information Management (EIM) helps organizations access, manage, and exploit their growing volumes of information. The majority of business leaders surveyed in the article believe that EIM delivers benefits like improved information access and analysis, lower costs, and better alignment of IT with core business objectives. In fact, a whopping 80 percent of respondents stated that having a comprehensive EIM strategy is either critically or very important. Despite these recognized benefits, more than two-thirds of the organizations surveyed don’t yet treat EIM as a strategic priority.

Key Findings: Alignment Between Effective EIM and Achieving Top Business Objectives

For an overview of the key trends and challenges CIOs face with the management of enterprise information read the full article.

OpenText Weekly Recap: February 18-22

Rebecca Grieb — Fri, 22 Feb 2013 03:59:00 GMT-04:00

Press Releases
On Wednesday, February 20th, OpenText announced StreamServe 5.6 – OpenText's new Customer Communications Management (CCM) solution that extends the value of Enterprise Information Management by integrating with other OpenText EIM solutions.

On Thursday, February 21st, OpenText shared a customer success story, describing why the central bank of the Federal Republic of Germany, Deutsche Bundesbank, selected OpenText EIM Solutions to establish a digital environment to safely house business critical assets and encourage increased productivity and collaboration.

"OpenText's advanced content management solutions are eliminating time-consuming paper-based processes and helping us to meet our vision for a secure, unified and state-of-the-art electronic document processing system," said Alexander Degitz, project manager at Deutsche Bundesbank. "This digital overhaul is enabling our bank to maximize workflow and raise information to the level of department spanning knowledge. The transfer of physical floating files to their electronic counterparts effectively reduces paperwork, improves speed of document based processes and makes information broadly available through search."

Thought-Provoking Blogs
Content marketing has changed and Tom Jenkins, Chief Strategy Officer of OpenText, has written a new blog this week on customer experience management and managing content marketing.

In The Value of Information, Marc van der Zon argues that using valuable information as part of your information governance strategy will lead to more business.

Cisco Live events bring together the best of the best in tech to foster dialogue, education, and business relationships. OpenText will be a proud exhibitor and sponsor of Cisco Live 2013 in Melbourne coming up March 5th-8th; check out this blog to learn more about OpenText’s involvement.

David Lee reminds us in his blog, Game Over: “Anonymous” Posts more than 4,000 U.S. Bank Executives’ Credentials that we live in an age of professional hackers therefore putting our data is at risk. Luckily, OpenText offers various ways to make information exchange secure through a variety of mediums including fax, EDI and automated notifications.

OpenText’s Vice President of Product Management, Pam Bernardino, recently joined an impressive list of technology and marketing experts as a panelist at ITExpo East 2013, which highlighted emerging trends and products in the information technology sector. Read more about Pam’s experience and the panel discussions in Jacob Block’s post, OpenText’s Pam Bernardino Talks Tech at ITExpo East.

This week we saw an online-attack on US Fast-food giant, Burger King on Twitter. In his post, How safe is your company’s social media? In this blog, Matthew Mullerworth proves that no organization is immune to cyber-attacks.

Matthew Mullerworth also shares his observation on the mismanagement of information. He suggests that OpenText Enterprise Information Management could be the answer, bringing ‘structure to the unstructured’ by unleashing the power of information within an organization.

As millions of viewers tuned into the Super Bowl this year, we watched the tables turn on the game and the lights go out on the field. Two brands reacted quickly and seized the opportunity to expand their advertising during the blackout, Oreo and Tide. In Why being first on social media matters, Jamie Pepper explains that being quick and ready to react on social media platforms results in effective and efficient ways to get the most out of your brand advertising.

OpenText in the Media
OpenText was featured as one of KMWorld’s 1000 Companies That Matter in Knowledge Management. We have been judged, analyzed and compared – and the results are in!

CMSWire also shared a post by Frank Del Pinto, Director of Product Marketing for Web Experience Management at OpenText titled ‘Mind the Gap’ – Top 5 reasons to Close the Gap Between Marketing Automation and WEM Systems.

OpenText’s Vice President of Strategic Marketing, Lubor Ptacek, participated in an AIIM panel discussion on the future of content management. In this video, Lubor gives the “traditional” software vendor viewpoint on where the future of content management is going.

What is ECM and why does it matter? In this video, OpenText Vice President of ECM, Lynn Elwood, explains the importance of business information and the broad spectrum of solutions that ECM covers.

OpenText Chief Strategy Officer, Tom Jenkins was featured in a few articles this week including an interview in Backbone Magazine and a mention in We can create jobs and growth while ensuring Canada’s sovereignty. Jenkins also discussed technological innovation in Canada alongside other industry leaders and experts at The Business Innovation Summit 2013 which was hosted by the Conference Board of Canada on February 19th and 20th.

Have You Seen It?
In this OpenText DDR Customer Success Story, Kim Scharf, Senior Director of IT Enterprise Services shared her excitement on DDR’s custom Lease Management System explaining, “When we look for solutions, we look to OpenText first.” Scharf describes how DDR's custom Lease Management System, built using OpenText ECM Suite, supports the entire lease flow process for improved visibility and greater efficiencies.

OpenText Chief Strategy Officer, Tom Jenkins was interviewed on BNN’s The Close on The Current State of Innovation in Canada. Jenkins gave his opinion on what should be happening now to improve the industry, and was quoted saying “innovation comes from money, but also teamwork and planning.”

In one of this week’s OpenText Customer Success Stories Stephane Haelterman from Belgian Railways describes how the OpenText ECM Suite for SAP Solutions is successfully moving the company closer to providing complete transparency on all the structured and unstructured data within their company.

OpenText Weekly Recap: February 11-15

Rebecca Grieb — Fri, 15 Feb 2013 04:35:00 GMT-04:00

Press Releases
Today, OpenText announced that Hong Kong Polytechnic University is deploying OpenText EIM to better manage the University’s records and information. With OpenText's ECM solution, Hong Kong Polytechnic intends to gain better control over its content, ensure greater data integrity, and address its growing data needs.

Thought-Provoking Blogs
In ECM: Governing the Power of Information, OpenText CEO Mark Barrenechea writes an overview of Enterprise Content Management (ECM) and how the associated technologies, along with an information governance strategy, can balance the cost and risk of enterprise information with improved performance and opportunity.

Lubor Ptacek, OpenText’s VP of Strategic Marketing discusses in his blog, Lubor On Tech, that ROI may not always be the silver bullet.

On the Fax Solutions blog, Sam Bradshaw writes on football, National Signing Day, and how OpenText brings it all together.

In HIPAA Enforcement – A Whole New Ball Game, David Lee discusses the reality for healthcare organizations – that they must improve their information security or face the consequences of fines, time-consuming investigations, and damaging public exposure. Fortunately, OpenText has a solution.

OpenText’s Deb Lavoy challenges social collaboration in the workplace in her new post, Collaboration Isn’t Working: What We Have Here is a Chasm.

Based on a blog by Mike Clements, Vice President of Diem Technologies entitled, “Nine Reasons Why Healthcare Providers Continue to Fax,” OpenText’s Jacob Block declares that fax remains the standard to beat in healthcare.

OpenText in the Media
February’s OpenText Partner Spotlight focuses on SL Information of Malaysia. SL Information has been a partner of OpenText for more than 12 years, and serves more than 60 OpenText customers in Malaysia with a dedicated staff consisting of 85 employees.

CMSWire introduced a February Tweet Jam which will be held on Wednesday, February 27, 2013. The event will feature an expert panel including OpenText Director of Product Management, Deb Lavoy.

OpenText is listed in Enterprise Apps Today as one of its Mobile BPM: 10 Vendors to Watch for its exciting new approach of using HTML5 rather than native apps.

The media continues to write about Kevin Cochrane’s new role as OpenText’s CMO.

In Document Management Roll-up, CMSWire discusses the future of OpenText and Cochrane’s new plans for the company.

Cochrane was also featured in a CMSWire interview which focused on his background, strengths and future challenges.

FierceContentManagement interviewed Kevin Cochrane about his goals to “bring the spirit of open source to a traditional ECM vendor.”

In a separate CMSWire article entitled, Social Business Challenges Transforming Companies… Slowly, OpenText Director of Product Management, Deb Lavoy shares her thoughts on social business strategies, stating that "It's less about social, and more about being connected."
Have You Read It?
OpenText was named one of the top employers of 2013 by the Financial Post! OpenText Senior Vice President of Global Human Resources, Manny Sousa shared his thoughts saying, “Each individual we bring into the company knows they will make an impact and stand out in terms of their accomplishments – it’s part of the OpenText proposition.”

Have You Seen It?
In this OpenText Customer Success video, Paul Strandlund, Web Operations Manager, describes how City of Edmonton uses OpenText Web Site Management to create an effective online platform to communicate with citizens.

OpenText Weekly Recap: February 4-8

Rebecca Grieb — Fri, 8 Feb 2013 11:45:00 GMT-04:00

Press Releases
On Tuesday, February 5th, OpenText announced that industry veteran Kevin Cochrane joined the company as Chief Marketing Officer. Cochrane will be responsible for the strategic planning and implementation of OpenText’s global marketing efforts in the Enterprise Information Management (EIM) market. We are thrilled to have him aboard!

Thought-Provoking Blogs
In the Fax Solutions Blog, OpenText Solutions Consultant Kieran Lane gives his impressions from the Cisco Live London show. The OpenText booth was popular at the event, and RightFax Connect – one of OpenText’s most exciting new offerings – was of particular interest to the crowd.

James McGourlay, OpenText’s SVP of Global Customer Service, contributed this week to the OpenText Customer Corner blog. In his post, McGourlay discusses why the company has been working on ways to make its customers feel more at ease with OpenText programs and services.

OpenText in the Media
Deb Miller, Director of Industry Marketing at OpenText, wrote on The Many Faces of Case Management Her post features a fresh perspective from Rob Gascho, Energy Industry Strategist at OpenText, on some of the latest trends in the Energy sector.

In CMOs On The Move, Kevin Cochrane, OpenText’s new CMO was featured and welcomed to the team. “Kevin brings a passion for brand, customers, products, and sales enablement, and I look forward to his many contributions,” said OpenText CEO, Mark Barrenechea.

Technology Marketing Corporation wrote on Dealing with Natural Disasters in the Data Center. In the article Pam Bernardino, VP of Marketing and Product Management talks about how OpenText prepares for these types of disasters with well-prepared recovery plans.

OpenText was recently named one of the best employers in Germany for the second time! The article mentions an increase in OpenText sales and the expanding communication channels within the company.

A number of publications this week featured Kevin Cochrane, OpenText’s newly appointed CMO. Among them was CMSwire, which outlined why Cochrane’s new role bodes well for OpenText.

OpenText Weekly Recap: January 28-February 1

Rebecca Grieb — Fri, 1 Feb 2013 04:40:00 GMT-04:00

Press Releases
On Thursday, January 31, it was announced that leading research analyst firm Gartner has recognized OpenText in its recent research report titled Market Update: Match BPMS Vendors to Your Usage Scenarios.

Thought-Provoking Blogs
On OpenText Blogs, Mark Barrenechea, CEO of OpenText, writes on creating relevance across the customer lifecycle in his White Paper Series.

Deb Lavoy, Director of Product Management at OpenText writes ‘Social Business’ is Only Half of Enterprise 2.0, explaining the two forces compelling a business shift. “Social is accelerating complexity and vice versa. The very best of us and even our technology are daunted by the challenge of understanding issues and taking action in such an environment.”

Kimberly Edwards, Product Marketing Manager at OpenText writes about managing the data and information in our ‘drawers’ and online applications in her article Could Junk Drawer 1.0 become the Junk Drawer 2.0?

Michael Melhem, Software Architect at OpenText asks ‘What exactly is Enterprise Social good for?’ In this article he attempts to answer this question by providing fourteen ways in which we can find value in the social aspect of business.

On the Fax Solutions Blog Jim Wieser, Senior Strategic Partner Manager discusses Protected Healthcare Information (PHI), and how – with respect to fax – may be incidentally stored in a confirmation page or transmission report.

Continuous connectivity to the internet is vital to the success of any organization. In this blog, Jacob Block examines just how crucial this really is. Read the blog to find out why and how OpenText has successfully understood the importance of uninterrupted service.

OpenText In The Media
The Huffington Post published an article featuring those working in Waterloo’s technology sector, including OpenText Vice President of Engineering, Muhi Majzoub. The article showcases the region and its 1,000 tech companies, which employ approximately 30,000 people in the area.

In this SAP article, we learn that Belgian Railways use SAP Extended Enterprise Content Management by OpenText to manage all types of data.

Mediacaster discusses how many places are embracing technological opportunities these days, and how Canada's smartest technology cities are among these world leaders.

Have You Seen It?
In this video, Emergency Medicine Physicians share its experience with providing physicians with one-click access to information and applications and a more personalized end user experience using OpenText Customer Experience Management solutions.

OpenText Weekly Recap: January 21-25

Rebecca Grieb — Fri, 25 Jan 2013 12:00:00 GMT-04:00

Press Releases

On Thursday, January 24th, OpenText announced its financial results for the fiscal year second quarter ending December 31, 2012.

"We performed well in the quarter, delivering the highest quarterly revenue, non-GAAP operating margin, and non-GAAP EPS in the Company's history," said OpenText CEO Mark J. Barrenechea. "We are committed to leading the market with the broadest range of EIM software and services, both on premise and in the cloud."

Thought-Provoking Blogs

On OpenText Blogs, Tom Jenkins, chief strategy officer and executive chairman of OpenText, raises the issue of information security in today’s enterprise, referencing an AIIM research report that reveals 53% of respondents cite staff as the most likely source of a security breach.

James McGourlay announces the launch of the “Welcome Site,” also known as the “front desk” of OpenText Customer Service, where visitors have quick and easy access to a number of resources and technical expertise that will help them maximize their OpenText investments.
Launch of the welcome site:

Jamie Pepper looks at how you can leverage NFC (Near Field Communication) and QR Code technologies, breaking down what they are, what they do, why they’re useful, and the common link between them.

Agnes Kolkiewicz shares the first entry in a series of conversations she had with Kevin Moss, senior vice president of Information Management at DDR, in which they discuss the pivotal role information management plays in DDR’s business strategy.

Dylan McConnell posts OpenText’s upcoming webinars for February 2013. Looks like a great lineup, so be sure to register soon!

On the Fax Solutions Blog, Jaap Jan Pepping lists the top five reasons why OpenText Fax and Document Distribution Group will be attending next week’s Cisco Live event in London.

David Lee explains that not all cloud security is created equal; stressing that consumer-focused security is not on par with enterprise-focused security which takes a multi-layered approach in ensuring business continuity and transparency.

Also, the Fax Solutions team has a webinar-on-demand that you won’t want to miss -- “Next Gen Fax Innovations for Reliable and Secure Communications,” which focuses on financial services and healthcare industries, in which fax remains a crucial component of day-to-day business.

OpenText in the Media

PwC’s UpFront magazine published a candid, one-on-one interview with OpenText CEO Mark Barrenecha, in which he opens up about his simple business philosophy, his fondness and great expectations for the Waterloo Region, as well as OpenText’s main goal to transform modern enterprise around the world by helping businesses harness the power of Big Data.

Telecom Reseller catches up with three of our OpenText experts to discuss the process of and the benefits in transitioning fax services to the cloud.

Database Trends and Applications posts a short synopsis of our latest announcement on OpenText Report & Output Management solutions for mainframes.

Have You Seen It?

In this video, Ashley Jones, Desktop Applications Manager at Hogan Lovells, London discusses the success the law firm and its lawyers have had with OpenText’s Document Management system – “the product has worked just brilliantly - each new version has introduced important, interesting new features.”