ECM Briefs

Weekly Recap: May 21-25

Jessica Mott — Fri, 25 May 2012 12:58:00 GMT-04:00

News of the Week

On Monday, May 21st, OpenText Business Process Solutions group announced that OpenText MBPM 9 (formerly Metastorm BPM) has attained the Common Criteria Certification and Validation Scheme (CCEVS) at Evaluation Assurance Level 4+ (EAL4+), augmented with ALC_FLR.2, through the National Information Assurance Partnership (NIAP).

"Security remains one of the most important capabilities for both our government and commercial customers alike," said Steve Russell, senior vice president of research and development, OpenText, Business Process Solutions. "The Common Criteria Certification at EAL4+ is one of the toughest certifications to achieve. Earning this critical accreditation underscores OpenText's commitment to providing customers with not only the most flexible but also the most secure business process management solutions in the market space."

Tuesday, May 22nd, OpenText unveiled record-setting SQL Server 2012 benchmarking study results.
"These results show that no organization is too big to deploy intensive email monitoring solutions in conjunction with SQL Server 2012," said James Latham, Chief Marketing Officer at Open Text. "Given our highly productive relationship with Microsoft, customers can confidently tap OpenText's deep understanding of governance and business process management while using Microsoft's database technology to ensure scalability and availability, as well as to lower their total cost of ownership."

Wednesday, May 23rd, OpenText released a media alert detailing customer Allergan’s Gartner Enterprise Architecture presentation on how it’s using Enterprise Architecture to standardize processes and meet regulatory compliance mandates.

Thought-Provoking Blogs

On OpenText Blogs, Chief Strategy Officer and Executive Chairman, Tom Jenkins describes how mobile apps will shape the evolution of enterprise application software, creating a need for organizations to develop a private cloud apps environment.

ECM Briefs looks at what’s trending in the biopharma industry and finds that many companies are streamlining processes with enterprise content management in an effort to get to market faster.

The Fax Solutions blog touches on the important educational aspects of trade shows and conventions in Promoting Fax Technology Awareness One Event at a Time while another post: Take the Plunge into RightFax 10.5, encourages partners and customers to join the OpenText Learning & Enablement team for the 2012 Technical Deep Dives.

OpenText’s Dave Martin contributes a guest post to the Microsoft SQL Server Team Blog, sharing fantastic results from a recent benchmark survey in: Is SQL Server 2012 Enterprise Class? Absolutely!

OpenText in the Media

CMSWire’s GRC Roll-up helped in spreading the good news of OpenText BPM’s recent attainments of the Common Criteria Certification at Evaluation Assurance Level 4+.

Business2Community published an interesting rebuttal in response to Fast Company article: Why CMOs Are Facing Extinction.

Have You Seen It?

In this video, OpenText’s Chief Marketing Officer, James Latham, and Brian Ellefritz talk social media at the recently held SAPPHIRENOW conference in Orlando, Florida.

Community Corner

Local communities across Canada will host a yard sale on Saturday, May 26th in support of The Canadian Breast Cancer Foundation. Yard Sale for the Cure is in its third year and has been successful in raising over $1,000,000!

Top Trends - Biopharma Streamlines Processes with ECM

Stephanie Fazio — Thu, 24 May 2012 04:00:00 GMT-04:00

Biopharmaceutical companies around the world are under the gun to streamline their processes and take a second look at their overall approaches to drug development. According to a recent ebook written by Mark Terry for FierceBiotech IT, a growing trend takes a closer look at the way information technology is impacting drugmakers across all areas of their businesses, from research labs and regulatory groups to marketing operations and manufacturing.

After a lot of soul searching, many biopharma companies are turning to technology like enterprise content management (ECM) to help them get their products to market faster.

In the book, Terry writes:

ECM technologies encompass a variety of platforms and applications for documents and content that an organization creates and uses. At one time, of course, drugmakers and their peers in other industries were married to paper-based approaches to content management. The growth of various digital content including text files, photographs, video, email and web pages have rendered paper systems obsolete. And drugmakers have thus been assembling the technologies and components needed to establish ECM solutions that can give them control over their mounting content.

Interested in learning more? Check out Terry’s ebook here.

Event Roundup: May 21-25

Jessica Mott — Mon, 21 May 2012 10:57:00 GMT-04:00

Events

On Tuesday, May 22nd the Local Government Strategy Forum gets underway in England at the Selsdon Park Country Club. OpenText Public Sector Sales Director, Simon Lill, will address, The future of Local Government Enterprise Information Management - The end of point solutions?

On Wednesday, May 23rd the two-day Gartner EA Summit kicks off at the National Harbor in Maryland. OpenText will be there as a platinum sponsor and OpenText customer, Tom Holmberg from Allergan, will be speaking at a Solution Provider Session.

Webinars

Tuesday, May 22nd
• 3:30pm GMT: Integrating SharePoint into your Governance Strategy

Wednesday, May 23rd
• 4:00pm GMT: Disposition Approvals and Processes: Open Discussion

Thursday, May 24th
• 4:00pm GMT: View & Manage Permissions in OpenText Content Server Effectively

Weekly Recap: May 14-18

Jessica Mott — Fri, 18 May 2012 11:04:00 GMT-04:00

News of the Week

On Monday, May 14th OpenText announced that analyst firm Forrester Research, Inc. named OpenText a leader in its report The Forrester Wave: Digital Asset Management For Customer Experience, Q2 2012. The report described OpenText as an “ECM vendor with an emerging CXM vision”, praising the functionality of OpenText’s Media Media Management product.

"OpenText is acting on a powerful and independently validated vision for OpenText Media Management that is aimed directly at equipping our customers with comprehensive Customer Experience Management solutions," said James Latham, Chief Marketing Officer for OpenText. "We believe OpenText's recognition as a Leader in this report demonstrates our drive for solutions that support information exchange within organizations to help them securely and successfully engage with customers, employees and partners, and support social collaboration."

Thought-Provoking Blogs

On OpenText Blogs, George Harot happily reports that augmented reality apps have a found purpose, as he shares his experience using the World Lens iphone translation app which allows you to point your mobile at any Spanish text, and have the English translation instantly overlaid onto your screen.

On ECM Briefs, we took a look at social media in relation to the evolution of marketing, highlighting OpenText CMO James Latham’s views on the subject in his recently published podcast and article.

Joyce Hostyn digs deeper into the psychology of change, reasoning that in order “to succeed in effecting change we need to tap into the power of the mind.”

On the Because Process Matters Blog, Theodore Papailiou discusses some of his takeaways from the recent Gartner BPM Summit in his post, Gartner BPM: A view from a Sales Engineer. In another post titled Mending your Lending, Deb Miller addresses the complexities of loan processes and offers insights from our recent financial survey, which will be completely unveiled during our webinar on June 13th.

The OpenText Fax Solutions team touches on a few interesting topics this week, sticking up for the underappreciated fax machine which made No. 14 in a list of 15 Current Technologies a Child Born Today Will Never Use, while another post offers speculation on how the HIMSS electronic medical record adoption model (EMRAM) will fare in Britain’s public health network. A final post this week covers the National Health Service (NHS), noting that while healthcare IT adoption is on the rise, challenges still remain.

OpenText in the Media

In her CMSWire article, OpenText’s Marci Maddox discusses mobile experience strategy, explaining that although mobile is important it should not always come first.

CMSWire also recapped results published in the Q2 2012 Forrester Wave Digital Asset Management for Customer Experience report, noting that OpenText was named a front-runner in the DAM arena.

Mark Mandel, RM Practice Manager at OpenText, contributed to AIIM’s ERM Expert Blog posting his thoughts on Why the RMA is DEAD.

Have You Seen It?

In this video, Simon Harrison (VP Sales, Northern Europe) talks about the future of ECM and OpenText.

Have You Heard It?

OpenText’s James Latham has been talking up a storm and has two podcasts to show for it! James talks cloud computing and big data with Bonnie D. Graham of SAPGameChangersRadio from SAPPHIRE Now 2012 and shares his thoughts on how marketing professionals must evaluate their content strategies to maximize the power of social media.

Mark it on Your Calendar!

OpenText’s Deb Lavoy will be on the expert panel for CMSWire’s upcoming tweet jam, Wednesday, May 23rd at 1pm EST. The discussion will focus on ‘Creating Great Mobile Experiences’ and tweeters can join in or follow the conversation using #CXMChat.

Community Corner

Saturday, May 19th is National Fill a Truck Event! The goal is to collect 1 million kilograms of clothing and electronics across the country to benefit the Canadian Diabetes Association. Over 70 communities nationwide will take on the challenge. This event runs from 10:00am-3:00pm in Waterloo Public Square…see you there!

To all those who get to enjoy this long weekend…have a safe and happy Victoria Day!

Social Media and the Evolution of Marketing

Stephanie Fazio — Thu, 17 May 2012 02:45:00 GMT-04:00

The rise of social media as a business tool is really quite remarkable. Look back just five years ago and you might remember debating whether or not to have an account on Facebook or MySpace. Regardless of what you chose, the world has changed dramatically due to social media. If you think that’s overstating things, just look at the impact on the Middle East during the Arab Spring of 2011. Postings on Twitter and Facebook helped show the world what was happening in countries like Egypt and other places where news cameras were often not allowed.

For those of us who work in the world of marketing, social media has added an entirely new element to how we operate. As CMO James Latham outlined in an article he wrote for Information Management, the growth of social media has helped to usher in a new era in marketing, from both a tactical and structural level. You can also hear some of his thoughts in a recent podcast on how marketing leaders have to examine their content strategies in order to fully leverage the power of social media.

Event Roundup: May 14-18

Jessica Mott — Mon, 14 May 2012 10:52:00 GMT-04:00

Events

SAPPHIRE NOW and the ASUG Annual Conference 2012 get underway today, Monday, May 14th, at the Orange County Convention Center in Orlando, Florida. It’s sure to be a busy event with multiple Customer Reference Roundtables, microforums, and ASUG education sessions. We’ll be at booth #1071 – stop by to chat and get information on our ECM Suite for SAP Solutions!

Also on today’s agenda, is the Institute of Financial Operations - Fusion Conference 2012 in Nashville, Tennessee. Visit OpenText at booth # 218 and learn how our Open Text Accounts Payable for Oracle can increase efficiency when it comes to invoice processing.

OpenText Content Day UK takes place Wednesday, May 16th at Twickenham Stadium. The two-day event is targeted to ECM professionals and will offer more than 40 educational and inspirational sessions. Also, OpenText BPS Live! will be joining the fun to showcase its latest solutions. See you in London!

Webinars

Thursday, May 17th
• 2:00pm AEST: Optimise Your Lawson & Movex Functionality

Weekly Recap: May 7-11

Jessica Mott — Fri, 11 May 2012 12:24:00 GMT-04:00

News of the Week

On Thursday, May 10th OpenText shared news of an unprecedented double-win after achieving two 2012 Pinnacle Awards in the "Global Software Solution Partner of the Year" and "SAP Enterprise Support Integrated Award" categories.

"OpenText's long-standing, strategic partnership with SAP is benefiting thousands of businesses around the world," said Patrick Barnert, vice president, SAP Solutions at OpenText. "Not only have we won a Pinnacle Award for the fifth straight year, but we have won again in two categories, which is truly unprecedented. These prestigious awards clearly reflect all the hard work and dedication that our teams have put into providing world-class, tightly integrated solutions to our mutual customers. We look forward to our involvement in this year's SAPPHIRE® NOW conference, as well as our continued value-driven collaboration with SAP in the coming years."

Thought-Provoking Blogs

On OpenText Blogs, Get to Know OT features Tanya, User Experience Designer for OpenText. Her out of the ordinary passion can described as “cycling cuisine queen and not unlike most OT employees, this foodie is one smart cookie!

OpenText Events is happy to announce its new app, OpenText Events LIVE! Download the app and get instant access to agendas, sessions, speakers, and more!

Deb Lavoy paints a picture portraying why you should strive for a business that matters over a business that’s social in her blog post, Why Brands Need to be More Like Artists.

Tom Jenkins makes the case for mobile ECM apps in part 8 of his ongoing blog series, The Rise of the Mobile Enterprise.

The Fax Solutions team looks at why protected health information (PHI) security is still a challenge.

In other blogs, Lubor Ptacek explores the broadening application of content analytics, attributing it to more affordable computing power and more realistic demands on technology.

OpenText in the Media

OpenText’s Deb Lavoy gets a mention for her “refreshing point of view” on connecting with customers through storytelling in Fast Company’s, 6 Questions All CMOs Need To Ask Themselves.

Community Corner

Have a heart…and take part in the 14th Annual Hardy Hearts Walk on Saturday, May 12th at the Picnic Shelter in Waterloo Park. Registration starts at 9:00am and donations will go to The Waterloo Regional Cardiac Rehabilitation Foundation Inc. (a.k.a. as Hardy Hearts).

And don’t forget to wish Mom a “Happy Mother’s Day!” on Sunday, May 13th. Is Mom a music lover? Take her to a “Mother's Day Concert” compliments of The Waterloo Concert Band. Door prizes to be won!

Get to Know OT: Tanya

Stephanie Fazio — Fri, 11 May 2012 09:07:00 GMT-04:00

Name: Tanya

Occupation: User Experience Designer for OpenText

Number of years at OpenText: It’s a bit of a long story, but let’s just say I began working with the company as a contractor in 1999 and became a full-time employee in 2011.

Office location: Austin, TX

Tell us a bit about what you do at OpenText:

I lead the user research initiatives for the User Experience Team which include doing usability testing of software, conducting customer interviews, writing surveys and helping design the user interfaces of OpenText products.

What do you like best about working for the company?

I really enjoy working with our customers. They are all so smart, innovative and committed to being successful with our software. I learn from them and am inspired by them daily. I also enjoy learning and working with the latest technology. OpenText is always investigating new trends in technology, which is a lot of fun.

When you’re not working, what do you like to do with your time?

Most of my time not working is spent being a mom and driving a carpool for my two kids. In what little time is left, I like to read and ride my bike. I also have a passion for "trailer food" and attending live music events, especially the Austin City Limits Music Festival.

Tell us something interesting either about yourself or what you've done.

I have a Ph.D. in Cognitive Psychology. When I tell people that, they often assume that I don't use my degree at all. But I use it every day! I actually always wanted to work with people using technology. It was my intention to work to make technology accessible to everyone.

On another note, I celebrated my birthday this year by riding my new bike to food trailers around Austin with my husband, sampling their food along the way.

Thanks Tanya!

Event Roundup: May 7-11

Jessica Mott — Mon, 7 May 2012 10:24:00 GMT-04:00

Events

The National Conference on Managing Electronic Records (MER) 2012 kicks off today, Monday May 7th, at the Westin Hotel in downtown Chicago. Celebrating its 20th anniversary, MER continues to offer great speakers, sessions, and networking opportunities. Look for us at the OpenText table!

Henry Stewart DAM New York will be held at the Hilton New York from Thursday, May 10th-Friday May 11th. The two day conference is dedicated to digital asset management – all from the user’s perspective. Don’t miss OpenText’s Digital Media Solutions Expert, Guy Hellier’s, TechTrack, From “Born Digital” to “Made for Multi Channel.

Content Day Nordic will get underway at the Courtyard Marriott in Sweden on Thursday, May 10th. This will be the first time Content Day Nordic operates as a two-day event. Day one will feature keynotes, breakouts and exhibitions and day two will be tailored to the technical audience, focusing on educational sessions.

Webinars

Tuesday, May 8th
• 11:00am EDT: OpenText Contract Management 10.1 Release Overview & Roadmap

Thursday, May 10th
• 11:00am EDT: Administrating OpenText Public Information Request Tracking 10.0.0

Weekly Recap: April 30-May 4

Jessica Mott — Fri, 4 May 2012 11:11:00 GMT-04:00

News of the Week

On Thursday, May 3rd OpenText announced Exceed onDemand for Apple iPad.

"As a new generation of enterprise workers usher into the post-PC world, organizations need to bridge the gap between their critical line-of-business applications and these new devices." said Eugene Cherny, General Manager for Connectivity at OpenText. "Exceed onDemand for iPad allows them to offer a mobile, touch-friendly, collaborative solution to access UNIX applications, without sacrificing security or compliance."

Thought-Provoking Blogs

On OpenText Blogs, George Harot looks at instant gratification as the deciding factor in what can make or break an app. While apps are acquired in a matter of seconds, they can just as easily be deleted if the user’s expectations are not met.

A recent ECM Briefs post explores James Latham’s approach to creating and deploying a content management strategy. His thoughts on the matter are fleshed out in his recently published DOCUMENTmedia article and can be heard in this podcast.

Lastly, on the Customer Communications Management Blog, Marc van der Zon promotes the benefits of making personalized communications part of your business strategy.

OpenText in the Media

OpenText’s Chief Marketing Officer, James Latham, contributes a byline in DOCUMENTmedia in which he shares his approach for Creating a Content Management Strategy to Achieve Marketing Greatness.

In her CMSWire article, Being Human: Why Knowledge Workers Need Adaptive Case Management, OpenText’s Deb Miller highlights the human factor as the most important element in driving meaningful process improvements for your business.

In KMWorld’s, Three hot issues in records management, OpenText’s Mark Mandel gives his thoughts on an integrated approach to records management and commented on the benefits of auto-categorization.

UK publication, The Drum, reported news of a shift in mailing practices spurred by rising stamp costs that will see UK businesses transitioning from traditional to electronic communication.

Have You Seen It?

New OpenText Tempo YouTube video shows why you need to Get in with the right cloud to ensure safe file sharing!

Also, take some time to click through an interesting slideshare presentation by OpenText’s Joyce Hostyn on the Psychology of User Adoption.

Community Corner

On Saturday, May 5th, Waterloo will host “DIG IN”, a region-wide, one day food drive. It runs from 10:00am – 3:00pm with a concert to follow at Waterloo Public Square. Do your part to support your community. Every donation makes a difference!

A Strong Content Management Strategy = Marketing Greatness

Stephanie Fazio — Tue, 1 May 2012 11:30:00 GMT-04:00

As we all know, marketing to a global audience presents many challenges. While you may know everything about your market in, say, North America, what do you know about other regions? What type of cultural issues may drive their activities in APAC? How do they conduct business in EMEA? What is their adoption of social media technologies?

Take a look at an article that James Latham, Chief Marketing Officer at OpenText wrote that appeared in Document Magazine. The article discusses the importance of taking a holistic view when creating and deploying a content management strategy. Pay special attention to the example of how Nissan improved their customer experience by carefully mapping out and deploying their content management strategy.

You can also catch a great podcast James recorded on this subject here.

Event Roundup: April 30-May 4

Jessica Mott — Mon, 30 Apr 2012 10:24:00 GMT-04:00

Events:

The final U.S. OpenText BPS Live event takes place Thursday, May 3rd in Dallas, Texas. See you there!

Webinars:

Wednesday, May 2nd
• 10:00am GMT: Cutting Costs - The future of HR: Employee File Management Webinar

Thursday, May 3rd
• 4:00pm GMT: Navigation and Dashboard Tools for Content Server by KineMatik

Weekly Recap: April 23-27

Jessica Mott — Fri, 27 Apr 2012 10:46:00 GMT-04:00

Thought-Provoking Blogs

On OpenText Blogs, CSO and Executive Chairman, Tom Jenkins outlines a fusion of features, that in conjunction with secure access, will render mobile devices indispensible for managing business related content.

Clement Delapre provides statistics showing that while individuals are quick to go mobile in their everyday lives, the majority of the business world is developmentally delayed, forgoing the benefits that mobilized content would provide to both employees and customers.

Jennifer McCredie suggests letting go of traditional marketing tactics in favour of digital engagement, pointing to research from Sirius Decisions that predicts: “by the year 2015, 71% of all inquiries for Marketing will be coming from the Web.”

On the Because Process Matters Blog, Derek Weeks shares a YouTube video Talking about OpenText Shared Services Center as part of his recent post, High-Velocity BPM Comes to the Cloud.

The Fax Solutions Blog team recaps a recently held IT Webinar and reviews responses to some of the polling questions in regards to the current state of security and compliance in the healthcare industry.

In other blogs, Lubor Ptacek provides an OpenText history lesson, describing the who, what, when, where, and why of the company. Do you know where OpenText got its name from? Read the blog and find out!

OpenText in the Media

Canada 3.0 took place this week and there was no shortage of interesting discussion. The Record’s Power of big data will transform society, Canada 3.0 forum told captured OpenText President and CEO, Mark Barrenechea’s attitude toward the huge data sets and what they have in store for the future, “With big data comes big responsibilities.”

John Price contributed a CMSWire post, DAM Irony and the Evolving Ecosystem, which looks at how the challenge of islands and silos of digital assets has been recreated with islands and silos of DAM throughout the organization.

The Branham 300 rankings are out and OpenText took the number one spot on the list of the top 25 top software companies in the country. The full story can be found at The Record.

Brian Podolsky raised the question, “OpenText Tempo: Time to Drop the Dropbox?” in his Kennedy Kraft blog post.

If you missed it, OpenText celebrated its 20th Anniversary last Friday, April 20th. Local media was in attendance including The Record which published OpenText celebrates two decades in a short lifespan industry and 570 News which captured Tom Jenkins’ thoughts on the milestone in this YouTube interview. If you’d like the “short and tweet” coverage, be sure to check out the storified summary!

Community Corner

Waterloo Earth Day is Saturday, April 28th! The family fun starts at 10:00am at the Laurel Creek Conservation Area. Plant a tree, build a birdhouse, take part in a traditional drumming circle and get in touch with nature.

When you wish upon a star…make sure you’re using a high powered telescope so that you can see it clearly! Saturday, April 28th is also Waterloo’s Free Public Star Party! In celebration of the "International Day of Astronomy", members of the public are invited to view the night sky using telescopes, cameras, and computers. The star gazing starts at 7:30pm at the Waterloo Park Picnic Area #9.

Event Roundup: April 23-27

Jessica Mott — Mon, 23 Apr 2012 12:11:00 GMT-04:00

Events:

Canada 3.0 kicks off tomorrow, Tuesday, April 24th at the Stratford Rotary Complex in Stratford, Ontario. Keynote presenters and panelists will share their perspectives and ideas on a range of topics influencing Canada’s digital media future. OpenText speakers attending include: CEO & President, Mark Barrenechea, CSO & Executive Chairman, Tom Jenkins, and VP of Product Marketing, Lubor Ptacek. For details on the conference sessions, please view the schedule. We look forward to seeing everyone tomorrow - let’s make that moonshot goal a reality!

Webinars:

Tuesday, April 24th
• 10:00am EDT: Alchemy Customer Briefing - Morning Session
• 10:30am EDT:ILTA Webinar - Stop Risking the Firm with Dropbox and get in the RIGHT cloud with OpenText Tempo
• 11:00am EDT: OpenText Content Server 10.0.0 Update 6 Overview and Roadmap

Wednesday, April 25th
• 11:00am EDT: OpenText Web Site Management Product Overview and Roadmap

Thursday, April 26th
• 11:00am EDT: Fax Continues to Thrive: The Continued Improvement of OpenText RightFax

Weekly Recap: April 16-20

Jessica Mott — Fri, 20 Apr 2012 09:15:00 GMT-04:00

News of the Week

On Tuesday, April 17th OpenText announced new solution, OpenText Global Brand Management as well as OpenText Media Management 7.1.

"The OpenText Global Brand Management Solution is focused on helping companies increase the value of their brand, a concern for Chief Marketing Officers everywhere," said James Latham, Chief Marketing Officer at OpenText. "Global Brand Management provides transparency and secure access to all digital marketing content, helping to increase productivity, integration and performance, while significantly contributing to better ROI and lower total cost of ownership, and ultimately a rich and engaging customer experience."

On Wednesday, April 18th OpenText revealed the latest version of its document management solution, OpenText Alchemy.

"Businesses of all sizes are being required to be accountable for an ever increasing number of documents being generated and received within their organization," said Matthew Brine, General Manager, OpenText Fax and Document Distribution. "OpenText Alchemy builds on the core tenets of simplicity, usability and reliability to deliver a range of new capabilities in a simple web interface that further streamlines the process of managing the entire data and document lifecycle, from capture to destruction."

Thought-Provoking Blogs

On OpenText Blogs, Joyce Hostyn discusses the Psychology of Adoption - Why Most Change Programs Fail, suggesting that “…when it comes to success of an ECM deployment, technology is only a small piece of the puzzle. ECM isn’t a technology challenge. It’s a people challenge.”

The OTCC team is helping users help themselves with the new and improved Customer Self-Service site, also known as CSS Phase 2. Check out the video for a quick review of customer friendly features such as personalized information, semantic search, and easy file upload!

In other blogs, Lubor Ptacek discusses the challenge millenials face in finding a progressive workplace that accommodates and encourages their technological acuity and innovative ways of thinking. This topic will serve as the basis for Lubor’s Canada 3.0 session next week, The millennials’ role in the consumerization of IT.

OpenText in the Media

CMSWire has got OpenText news and events covered, giving readers the low down on two new OpenText solutions in Busy OpenText Releases Global Brand Management, Upgrades OpenText Alchemy and sharing notes from Marci Maddox’s OT Content Day New York breakout session, Behind the Scenes Look at the New Digital Media World.

Have you read it?

Fix yourself a coffee - we have a number of interesting OpenText and Aberdeen whitepapers for your perusal!
• Online Marketing - How to Create Value from Today's Digital Environment (by OpenText)
• Multi-Channel Digital Marketing: The New Era of Customer Engagement (by Aberdeen)
• Social Compliance: Protect Brand Equity and Ensure Governance (by Aberdeen)
• CEM - Using the Power of Analytics to Optimize Customer Delight (by Aberdeen)

AIIM has also issued an interesting research report, details can be found in this press release carried by Reuters, AIIM Research Finds Enterprises Late to the Mobile Revolution.

Community Corner

Looking to do something good for the environment? Help keep Waterloo Park the beautiful place it is by picking up litter Saturday, April 21st from 10am – noon at the Tim Hortons Community Clean-up Event. Gather garbage for a chance to win a grand prize bike and enjoy Tim Hortons refreshments!

Event Roundup: April 16-20

Jessica Mott — Mon, 16 Apr 2012 10:41:00 GMT-04:00

Events:

The highly anticipated NAB Show gets underway today, Monday, April 16th, at the Las Vegas Convention Center. Get in on the OpenText action by visiting booth #SL8620 in the South Hall (be sure to enter our draw for a Kindle Fire!) or catch one of the OT information sessions, From Born Digital to Made for Multi-Channel and A New Way to Securely Exchange Large Media Files with OpenText.

The SAP Conference for Utilities, EMEA, 2012 takes place Wednesday, April 18th. Don’t miss OpenText’s customer presentation, Direct Marketing Made Easy at Dong Energy with SAP Document Presentment. Also be sure to stop by the OT booth, we’d love to meet with you!

ShareFEST 2012 kicks off Thursday, April 19th in Philadelphia. OpenText is happy to attend as a silver sponsor and looks forward to customer presentation, A CRO’s Journey to Making Collaborative Trials a Reality with SharePoint and BPM, a case study shared by Andy Corts, Chief Information Officer of the Sarah Cannon Research Institute.

Webinars:

Tuesday April 17th
• 11:00am EDT: OpenText eDOCS Product Overview and Roadmap

Wednesday April 18th
• 4:30pm SGT: Optimise Accounts Payable Processes & Improve Efficiencies with SAP Invoice Management by OpenText
• 11:00am EDT: OpenText Archive Server Product Overview and Roadmap
• 11:00am EDT: Customer-Centered Innovation: Driving Operational Excellence from the Outside-In

Thursday April 20th
• 11:00am EDT: The Psychology of Adoption: Why Most Change Programs Fail

Weekly Recap: April 9-13

Jessica Mott — Fri, 13 Apr 2012 10:10:00 GMT-04:00

Thought-Provoking Blogs

On OpenText Blogs, Tom Jenkins posts part six of his blog series, The Rise of the Mobile Enterprise. Looking at interface and usability, he notes that although consumers prefer the personalized experience mobile apps provide, many companies have yet to provide mobile access to ECM systems.

NAB Show veteran, John Price, describes how the Las Vegas event has evolved in tandem with emerging technologies. This year’s theme is “The Great Content Shift” and OpenText will be hosting two information sessions on digital asset management. Be sure to visit the OT booth SL8620.

James Murray gives his top five reasons why Enterprises should be using Wave for building their native mobile apps.

In other blogs, Lubor Ptacek considers the mobile security conundrum, stating that with device synchronization it is crucial that users protect their content, favoring biometrics over the inconvenience of entering complex passwords on a small keyboard.

Gartner’s Business Process Management Summit is right around the corner and the Because Process Matters blog has taken the opportunity to create a shortlist of sessions you don’t want to miss. Check out our Must-See Guide to #GartnerBPM. If you can’t make it to Baltimore, be sure to follow the event on Twitter!

OpenText in the Media

OpenText’s Tom Walker takes a couple of pages in the SAP Insider to describe how corporations can Increase Profit by Enabling Informed Decision Making.

As part of her adaptive case management series, OpenText’s Deb Miller shares her evaluation of business improvement approaches and tools in her recently posted CMSWire article, The Best Way to Improve Business Performance.

Also contributing to CMSWire, OpenText’s Deb Lavoy posts a piece that grapples with Social Enterprise ROI: Measuring the Immeasurable.

Have You Seen It?

Take three and a half minutes to view this new YouTube video and see how OpenText Fax and Secure Document Distribution can transform healthcare and transform lives.

We’re having a blast spreading the knowledge at OT Content Days and we want to share our storified snippets with you! See what we were up to in Toronto, New York City, and Ottawa!

Community Corner

Are you good with your hands? Get creative at “Play with Clay” in Waterloo! For $8 per participant, all ages are invited to sculpt their own masterpiece which they can later paint and glaze. Get all the details here.

Event Roundup: April 9-13

Jessica Mott — Mon, 9 Apr 2012 10:31:00 GMT-04:00

Events:

OpenText Content Day is on the move! Back to back content days will take place in New York on Wednesday, April 11th and in Ottawa on Thursday, April 12th. We look forward to seeing everyone!

Webinars:

Tuesday, April 10th
• 11:00am EDT: OpenText Media Management 7.1 Product Overview and Roadmap

Wednesday, April 11th
• 11:00am EDT: OpenText Web Experience Management Product Overview and Roadmap

Thursday, April 12th
• 2:00pm EDT: A Simple and Compliant Solution to the Paper Problem in Healthcare

Weekly Recap: April 2-6

Jessica Mott — Thu, 5 Apr 2012 12:35:00 GMT-04:00

Thought-Provoking Blogs

On OpenText Blogs, Kimberly Edwards looks at what constitutes “TMI” (too much information) when it comes to online privacy and web personalization and also notes the sliding scale of tolerance that exists when viewed from the consumer or worker’s perspective.

Stephanie Fazio shares Insights from the 2012 AIIM Conference. OpenText representatives chatted up a storm with attendees, talking about their content and information management needs. Thanks for the great company and conversation!

On the Fax Solutions Blog, Doreen Eatough presents a summary of the three trends in Healthcare IT that stood out to her at the recently held HIMSS12 in Las Vegas.

In other blogs, Lubor Ptacek looks at The Social Divide that may be emerging as a result of some people choosing not to participate in social media. Lubor reflects on the potential impact the splitting of the social media and anti-social media classes may have on our society in the future.

Marc van der Zon looks at what it takes to for companies to provide a memorable experience and foster customer loyalty.

OpenText in the Media

OpenText was mentioned in two TMCnet publications this week: Enterprise Fax over IP: Considering the 'Paper Problem' in Healthcare, looks to OpenText for its research on compliancy issues as well solutions that can be implemented to reduce risky communication processes; and IBM, OpenText, EMC, Laserfiche Champions in ECM Vendor Landscape, provides a more in-depth look at the report from the Info-Tech Research Group.

Community Corner

International Pillow Fight Day (yes, it’s a thing) takes place on Saturday, April 7th in cities around the world! The gentle

swinging of feather-free pillows starts at 3pm in Waterloo’s public square. Have fun…but remember, safety first!

And to those who are celebrating this weekend, have a very Happy Easter!

Insights from the 2012 AIIM Conference

Stephanie Fazio — Mon, 2 Apr 2012 01:08:00 GMT-04:00

A couple of weeks ago we attended the 2012 AIIM Conference in San Francisco where the focus was on managing information in the local, social and mobile era. We had a lot of great conversations with people about their organization’s content and information management needs. We hope everyone found the event as informative and fun as we did.

Throughout the week we talked to people about many topics including:

• The consumerization of enterprise IT

• Improving enterprise search and access to information across organizational and technology boundaries

• Ensuring that information is dynamically delivered to staff and customers via websites, mobile devices and social media

• Enhancing information sharing and collaboration by leveraging virtual collaboration solutions, social networks, and existing and emerging communications technologies

We love working with organizations to develop and broaden their ECM strategies and wanted to share some resources that might help you leverage your content across mobile and social channels.

• Information Governance Executive Brief eBook

• On-Demand Webinar: A Critical Component to Successful Information Governance

• Whitepaper: Is it Time to Consider Automated Classification?

• Making the Most of Mobile: Content on the Move

• OpenText Social Communities: Paving the Road towards a More Social Business

Let us know if you’re looking for more information – I’m sure we can help. Leave a comment here on this post or email us!