ECM News by Open Text

Personalization and Social Media

Thu May 17 2012 19:35:00 GMT+0200

For: Marketing, business and IT leaders who want to better understand how the rise of social media has changed the way marketers perform their jobs, how mobile devices have changed the marketing landscape, and how one company has adapted social media tools to improve customer loyalty. Topic: This podcast discusses how social media has changed the way the world communicates and the impact on marketing. Contributor: James Latham, Chief Marketing Officer, Open Text

Deploying a Content Management Strategy

Mon Apr 30 2012 22:31:00 GMT+0200

For: Marketing, business and IT leaders who take a holistic view of marketing with an eye towards achieving continuous improvements in global marketing efforts. Topic: This podcast discusses the importance of deploying a content management strategy. Contributor: James Latham, Chief Marketing Officer, Open Text

Global Brand Management Takes Center Stage at NAB

Tue Apr 10 2012 15:49:00 GMT+0200

The theme for the 2012 NAB Show is "The Great Content Shift." From more capable video cameras in smartphones to ever-faster networks, digital video has become critical for enterprises. But how do enterprises and broadcasters efficiently manage this shift to digital content on a global basis? In this ECM News Podcast, Guy Hellier and John Price from the OpenText Customer Experience Management team discuss the challenges the content shift presents for global brand management and preview the OpenText presence at NAB.

Conversations About Content with OpenText's Tom Jenkins: Managing Content in the Cloud #4

Wed Feb 08 2012 15:36:00 GMT+0100

For: Senior business and IT managers and leaders Topic: Based on the book Managing Content in the Cloud, this podcast looks at strategies for discovering content and delves into Web 3.0 Contributors: Tom Jenkins, Executive Chairman and Chief Strategy Officer, OpenText. Hosted by Megan McKenzie

Making Content More Sustainable

Fri Jan 13 2012 17:46:00 GMT+0100

For: Business and IT leaders. Topic: Sustainable content management Contributor: Eugene Roman, Chief Technology Officer, OpenText

Conversations About Content with OpenText's Tom Jenkins: Managing Content in the Cloud #3

Thu Dec 22 2011 21:27:00 GMT+0100

Is Your Company Purpose-Driven?

Mon Jun 20 2011 21:26:00 GMT+0200

For: Business and technology leaders interesting in achieving greater success. Topic: This podcast provides an overview of what it means for an organization to be purpose-driven and how social media technologies can help teams to be more effective as a result. Contributor: James Latham, Chief Marketing Officer, Open Text

Sharing Corporate Data for the Emerging Workforce

Thu Jun 16 2011 15:23:00 GMT+0200

For: Business executives and managers, people attending Enterprise 2.0 Topic: James Latham will be part of a panel discussion at Enterprise 2.0 which is titled Sharing Corporate Data For The Emerging Workforce. This podcast provides a preview of some of the topics that will be discussed during the panel. Contributor: James Latham, Chief Marketing Officer, OpenText

Conversations About Content with OpenText's Tom Jenkins: Managing Content in the Cloud #2

Mon May 16 2011 21:21:00 GMT+0200

Capitalizing on Content: Quantifying the Value of ECM

Wed Mar 23 2011 14:56:00 GMT+0100

For: Senior business and IT managers and leaders Topic: We all know ECM brings value to an organization. But how much? A new AIIM Research study discussed in this podcast helps to answer that question. Contributors: Doug Miles, Director of the AIIM Market Intelligence Division and James Latham, Chief Marketing Officer, OpenText. Hosted by Megan McKenzie.

OpenText and Metastorm: A new generation of process improvement solutions

Thu Feb 17 2011 22:41:00 GMT+0100

For: All business and IT managers and leaders, OpenText and Metastorm customers Topic: How the OpenText acquisition of Metastorm brings benefits to customers of both companies and points to a new generation of process improvement solutions. Contributors: Lubor Ptacek, Vice President of Product Marketing for OpenText, Laura Mooney, Vice President of Corporate Communications, Metastorm

Collaborating Across The Nation On Brain Research

Mon Dec 13 2010 17:22:00 GMT+0100

For: CMOs, physicians and researchers, hospital administrators. Topic: This podcast discusses how The Brain Institute at the University of Utah was created and how Open Text technology has helped foster greater collaboration between physicians and researchers Contributor: Dr. Paula Millington, Ph.D., Director, Media Solutions, the University of Utah.

Conversations About Content with OpenTexts Tom Jenkins: Managing Content in the Cloud #1

Sat Nov 13 2010 23:14:00 GMT+0100

For: CEOs, CIOs, IT managers, business managers, all Open Text customers and users Topic: This is the first podcast in a series of conversations with Tom Jenkins, Executive Chairman and Chief Strategy Officer at Open Text, about his newest book, Managing Content in the Cloud. An overview of the key challenges that companies are facing today as they struggle to manage their content as well as a discussion of the future of Content Management. Contributor: Tom Jenkins, Executive Chairman & Chief Strategy Officer, Open Text

New Skills for a New Era of Content

Mon Nov 08 2010 15:43:00 GMT+0100

For: CTOs, CIOs, IT and business managers Topic: Companies that help their knowledge works develop news skills for managing content in Web 2.0 world stand to gain a competitive advantage and boost productivity. Contributor: Eugene Roman, Chief Technology Officer, Open Text

Introducing ECM Suite 2010

Tue Sep 21 2010 03:00:00 GMT+0200

For: CIOs, IT managers, business managers, all Open Text customers and users Topic: An overview of the innovative new features in ECM Suite 2010, the largest research and development effort in Open Text's history. Contributor: Eugene Roman, Chief Technology Officer, Open Text

How Globalization Impacts Marketing

Fri Sep 03 2010 15:47:00 GMT+0200

For: CMOs, regional marketing managers, media industry Topic: This podcast discusses the issues and impact that globalization has had on the marketing industry Contributor: James Latham, Chief Marketing Officer, Open Text

Email Management for Litigation - Lessons from Legal Nightmares

Wed Aug 11 2010 16:47:00 GMT+0200

For: Business managers and IT professionals interested in addressing the problems associated with electronically stored information, including email. Topic: This podcast examines how recent court cases involving email point to the need for better email management. Contributors: Barclay Blair, President and Founder of ViaLumina Group & Jeremy Barnes, Program Manager - Email Management at Open Text

Swedish SAP User Group Embraces Open Text Social Workplace

Wed Jul 28 2010 17:19:00 GMT+0200

For: CMOs, Marketing Executives, Business Managers, Partners, End-Users. Topic: This podcast will examine the Swedish SAP User Group's use of the Open Text Social Workplace solution. Contributors: Gil Yehuda, Industry Analyst & Enterprise 2.0 Expert & Emma Almroth, Manager, Swedish SAP User Group.

Don't Buy Social, Invest in Enablement

Tue Jul 20 2010 19:32:00 GMT+0200

For: CMOs, Marketing Executives, Business Managers, Partners, End-Users. Topic: How the power of relationships and the resulting information unleashed by social networking tools will improve the way we do business in an enabling and empowering way. Contributors: Gil Yehuda, Industry Analyst & Enterprise 2.0 Expert & Debra Lavoy, Director of Product Marketing at Open Text.

Idea Management: It's More About People Than Ideas

Tue Jul 13 2010 17:35:00 GMT+0200

For: CMOs, Marketing Executives, Business Managers, Partners, End-Users. Topic: How organizations can work to maximize their ECM investment by implementing idea management techniques to increase organizational knowledge and capture important ideas. Contributors: Gil Yehuda, Industry Analyst & Enterprise 2.0 Expert & Con O'Connell, Principal Technologist at Open Text

Weighing Cost Reduction and Risk Management in Utilities

Mon Jun 21 2010 16:36:00 GMT+0200

For: Information technology and records management professionals in utilities organizations. Topic: Discussing the challenges associated with investment in risk mitigation and maximizing customer satisfaction and shareholder value in the utilities sector. Contributors: Philip Cleghorn, Industry Marketing Manager, Open Text & Charles Piotrowski, Corporate Records Manager for Central Vermont Public Service (CVPS).

Improving Collaboration within the Enterprise

Tue Jun 01 2010 16:49:00 GMT+0200

For: CMOs, Marketing Executives, Business Managers, Partners, End-Users Topic: Momentive Performance Materials wanted to improve internal communication by using social collaboration tools from Open Text. In this podcast, Luke Otten from Momentive will share how this technology has helped the company improve internal communication between employees and external communication with customers and partners. Contributors: Luke Otten, Web Development Leader, Momentive Performance Materials

World Kitchen Cooks Up ROI with ECM, SAP

Mon May 17 2010 16:06:00 GMT+0200

For: All SAP customers, CIOs, IT and Line-of-Business Managers Topic: How World Kitchen enhances SAP business processes with the Open Text ECM Suite Contributor: Randall M. Peterson, Vice President Information Technology, World Kitchen, LLC

Putting Your Digital Assets to Work

Fri Apr 09 2010 19:16:00 GMT+0200

For: CMOs, Marketing Executives, Business Managers, Partners, End-Users Topic: With the launch of Open Text Media Management 7, professional marketers, broadcast/entertainment firms and publishing companies can reduce costs and streamline the entire creative process. Contributors: James Latham, Chief Marketing Officer, Open Text; Scott Bowen, Senior Vice President, Enterprise 2.0 Technologies, Open Text

Boost Productivity with Open Text Everywhere

Tue Mar 23 2010 14:50:00 GMT+0100

For: CIOs/CTOs, Business and IT Managers, Partners, End Users Topic: With the launch of Open Text Everywhere, enterprises can boost productivity by making content and processes available on smartphones. Contributor: Eugene Roman, Chief Technology Officer, Open Text

ECM Strategy - Measuring the Maturity of Enterprise Content Management

Thu Mar 18 2010 15:33:00 GMT+0100

Business Department Managers, Business VPs Directors, CIO/CTO, IT Directors/Managers Topic: Realizing the true business value of your ECM ecosystem. Contributors: Randy Baird, VP - ECM Strategic Consulting at Open Text

How QAD Created a Smart Enterprise

Wed Feb 17 2010 21:03:00 GMT+0100

For: Business Department Managers, Business VPs Directors, CIO/CTO, IT Directors/Managers Topic: QAD explains how it created a single version of the truth to users across the globe Contributors: Scott Lawson, Business Systems Architect for QAD

Stelter Success - Using Social Media to help your customers

Fri Jan 15 2010 20:00:00 GMT+0100

For: CMOs, Marketing Managers Topic: Stelter uses social media to provide value to their customers by facilitating a 'meeting place' for people tackling the same types of issues to share best practices, research and ideas. Contributors: Bev Hutney, Director of Innovation and Research, The Stelter Company

Keys to AP Fraud Prevention

Mon Dec 07 2009 19:01:00 GMT+0100

For: CFOs, Accounts Payable managers, IT managers Topic: Optimization before automation: Keys to AP fraud prevention Contributors: Peter Goldmann, President, White Collar Crime 101 LLC; Tom Walker, Open Text portfolio manager for SAP Invoice Management; Gary Moulton, Partner, Forensic and Dispute Services, Deloitte

Content-Enriched Business Processes for SAP Deliver Rapid ROI

Wed Nov 18 2009 21:04:00 GMT+0100

For: All SAP customers, CIOs, IT and Line-of-Business Managers Topic: How connecting SAP business processes to supporting content is the next big opportunity for significant productivity gains. Contributors: Tom Roberts, Global Vice President of Ecosystem, SAP and Patrick Barnert, Vice President of SAP Solutions, Open Text

Case Study: How People's United Made their Web Investment Pay Off

Thu Oct 29 2009 15:25:00 GMT+0100

For: Marketing, communications and Web professionals interested in how to increase customer engagement and improve Web effectiveness Topic: Case study: Discover how People's United Bank, with the help of Xpediant Solutions, conquered the complexities of multiple online properties and achieved hard dollar ROI from the launch of a Web platform that grows along with their business. Contributors: Scott Hulbert, director of online services, People's United Bank and Qusai Mahesri , managing director of Xpediant Solutions

Content World Special Podcast: How Two Companies Capitalized on their Content

Tue Oct 27 2009 18:36:00 GMT+0100

For: Marketing, communications and Web professionals interested in how to increase customer engagement, improve Web effectiveness and demonstrate results Topic: In this short podcast, hear the story of two companies that harnessed the power of Web content management and digital asset management solutions from Open Text to achieve operational and hard dollar ROIs. Contributors: Gina Brasseur, MAX administrator for Compassion International and Scott Hulbert, director of online services at People's United Bank

Taking the Cost and Risk Out of the Inbox

Wed Oct 14 2009 17:36:00 GMT+0200

For: Business managers and IT professionals interested in addressing the problems associated with electronically stored information, including email. Topic: Substantial corporate costs and risks, particularly those incurred throughout the e-discovery process, directly correlate to the volume of electronic content retained. In this podcast, experts explain how organizations can take the cost and risk out of the inbox with proper email management. Contributors: Jeremy Barnes, Program Manager, Email Management at Open Text, and Doug Magnuson, Huron Consulting.

Social Media for Enterprise

Mon Jun 22 2009 16:01:00 GMT+0200

For: Business and government managers, and IT professionals interested in better understanding the opportunities and challenges around Social Media. Topic: Experts explain how organizations can bloom with the right Enterprise 2.0 technologies, while helping to meet top-line revenue and customer retention targets; contain bottom-line costs, and ensure appropriate risk mitigation measures are met. Contributors: Cheryl McKinnon, Director of Enterprise 2.0 at Open Text; and Lee Bryant, co-Founder of Headshift, a leading Enterprise 2.0 consultancy.

Do More with Less: Three Sure Fire Strategies for Manufacturing

Tue May 05 2009 19:53:00 GMT+0200

For: Information technology and records management professionals in manufacturing organizations. Topic: Hugh Ritchie, Industry Manager for Energy and Manufacturing Industries at Open Text says three key strategies for managing information in organizations can make a huge difference in improving processes and helping manufacturing

Cash is King: Now Use Invoice Management to Put a Crown on His Head

Wed Apr 01 2009 13:19:00 GMT+0200

For: CEO, CFO, CTO, CIO, board of directors, accounts payable managers. Topic: In a cash-is-king economy, this podcast explores how a more efficient accounts payable system can help any company do a better job of managing cash. Contributors: Tom Walker, Portfolio Manager, SAP Accounts Payable Solutions, Open Text; Bernhard Fischer, Vice President of Solution Management, SAP; Henry Ijams, CEO of Paystream Advisors

A Glimpse Inside CARE Canada's I Am Powerful Campaign

Wed Jan 28 2009 23:10:00 GMT+0100

For: Non-profit charitable organizations, CIOs and IT managers Topic: How CARE Canada is using Open Texts Enterprise Content Management solutions to manage content for the organizations well known I Am Powerful marketing and awareness raising campaign Contributors: Hana Gunn, Campaign Assistant, CARE Canada

Connecting Students and Teachers in a Safe and Secure Environment

Thu Jan 22 2009 20:50:00 GMT+0100

For: School district administrators, CIOs and IT managers Topic: How Olentangy School District has used Open Text to help improve communication, collaboration and knowledge sharing for teachers, staff, students and parents. Contributors: Keith Pomeroy, Director of Technology, Olentangy School District; John Myers, Vice President, Open Text

Proposed CMIS Standard to Provide Foundation for Next Generation ECM Applications

Tue Nov 18 2008 20:07:00 GMT+0100

For: Senior IT and Business Managers and Strategists Topic: Business and technology implications surrounding the proposed Content Management Interoperability Services (CMIS) standard Contributor: Richard Anstey, Vice President Technology and Product Strategy for ECM Suite at Open Text

How to Relieve the Pressures of eDiscovery within Energy Organizations

Tue Oct 21 2008 22:42:00 GMT+0200

For: Information technology and records management professionals in energy organizations. Topic: Experts from Vedder Price and Open Text talk about how energy organizations can get a handle on the exploding volume of online content to better address the costs and risks of volume of online content to better address the costs and risks of Manufacturing and Energy at Open Text; Stephen Ludlow, Program Manager for eDiscovery Solutions at Open Text, and Rebecca Ptaszynski; an associate in the Commercial Litigation Group at Vedder Price.

The Future of Content: Digital Asset Management and Web 2.0

Mon Aug 18 2008 20:04:00 GMT+0200

Business development managers and CIOs/CTOs in broadcast and entertainment, publishing and corporate marketing organizations industry-wide. - Topic: Taking a look into the latest developments in Web 2.0 and Digital Asset Management - Contributor: Scott Bowen, President of Artesia, the Open Text Digital Media Group.

Records Management in Pharmaceutical and Life Sciences Industry

Fri Jun 20 2008 17:52:00 GMT+0200

For: Information technology and records management professionals in life sciences organizations. Topic: Experts from Entium Technology and Open Text summarize the various ways records are defined in the life sciences industry and how the Federal Rules of Civil Procedure affects life sciences organizations. Contributors: Therese Harris, Program Manager - Life Sciences, Liz Kofsky, Program Manager - Records Management and Christine Ardern, Director, Records Management for Entium Technology.

Expert Advice: Governance strategies for Enterprise 2.0

Mon Jun 09 2008 20:51:00 GMT+0200

For: Information technology and records management professionals Topic: Experts from AIIM and Open Text discuss strategies for embracing Enterprise 2.0 technologies while ensuring corporate needs for content management are being met. Contributors: Dan Keldsen, Director of Market Intelligence, AIIM; Cheryl McKinnon, Director of Collaborative Content Management, Open Text; Liz Kofsky, Records Management Program Manager, Open Text.

Addressing HIPAA Regulations and Improving Collaboration in the Healthcare Industry

Wed May 07 2008 21:23:00 GMT+0200

For: Information technology managers and CIOs in the healthcare industry. Topic: How Jefferson Memorial Hospital helped improve collaboration between the hospital staff, doctors and nurses all while addressing HIPAA regulations. Contributor: Josh Bauman, Systems Analyst, Jefferson Memorial Hospital.

Mission Critical ECM: European Court of Human Rights

Tue Apr 22 2008 17:49:00 GMT+0200

For: Information technology managers and CIOs/CTOs Topic: 2007 Global Star Award Finalist European Court of Human Rights discusses how Web-based knowledge management has helped it keep pace with a staggering volume of applications that has nearly quadrupled in the past decade. Contributor: John Hunter, head of the IT division for ECHR

Social Computing in the Enterprise

Thu Mar 20 2008 10:37:00 GMT+0100

For: Business managers as well as IT professionals interested in better understanding the opportunities and challenges around Enterprise 2.0 Topic: Web 2.0 social computing tools are coming the enterprise computing environment, like it or not. Here's some insight on how to cope. Contributors: Author David Weinberger, a fellow at Harvard's Berkman Center, and Tom Jenkins, Executive Chairman and Chief Strategy Officer, Open Text.

Creating a System of Record

Wed Mar 05 2008 21:30:00 GMT+0100

For: Compliance, IT and Business Managers Topic: Creating a system of record for identification and management of official documents that are often located in multiple repositories. Contributors: JP Harris, Vice President of Content Strategy, Open Text

Global-Scale ECM Management in the Biotechnology Industry

Wed Feb 06 2008 15:57:00 GMT+0100

For: Information technology managers and CIOs/CTOs in Pharmaceutical and Life Sciences companies Topic: A biotechnology company explains how it has been able to scale its content management solution to span the globe. Contributors: Mark Z. Wescott, IT Manager, ECM Team, Genzyme and Therese Harris, Program Manager - Life Sciences

Management of Change Best Practices in the Oil and Chemical Industries

Wed Jan 30 2008 21:18:00 GMT+0100

For: Petrochemical industry managers and IT professionals Topic: Increasing Management of Change (MOC) efficiency, enhancing safety and lowering costs Contributors: Dr. Rainer Hoff, President of Gateway Consulting Group and Chris Vassalotti, Director of Business Solutions for the Open Text Energy Group.

Electronic Submissions - Pharmaceutical and Life Sciences Industry

Fri Nov 23 2007 17:18:00 GMT+0100

For: Information technology managers and CIOs/CTOs in Pharmaceutical and Life Sciences companies Topic: Industry trends towards electronic submissions and the benefits of the eCTD format for both life sciences companies and industry regulators Contributors: Harv Martens, International Committee for Harmonization on Pharmaceutical Industry Standards/ING America and Therese Harris, Program Manager - Life Sciences

Microsoft Office SharePoint and Open Text Get Legal

Mon Nov 05 2007 16:24:00 GMT+0100

For: Information technology managers and CIOs/CTOs within law firms Topic: Tips and strategies for maximizing Microsoft SharePoint in the legal industry Contributors: Andy Jurczyk, CIO of Sonnenschein Nath & Rosenthal and Mohit Thawani, Business Development Manager, Legal Solutions Group, Open Text

ECM with Microsoft Office SharePoint and Open Text

Thu Oct 25 2007 12:30:00 GMT+0200

For: Information and content management professionals Topic: How Microsoft and Open Text are working together to help customers manage and organize enterprise content Contributors: Evan Richman, Microsoft Worldwide ECM Lead and Jens Rabe, Vice President and General Manager of the Microsoft Line of Business at Open Text

Social Media and Compliance

Fri Oct 05 2007 16:20:00 GMT+0200

For: Information technology managers and CIOs/CTOs in all size companies Topic: Balancing increased use of social communications tools with the need to ensure compliance and address eDiscovery requirements Contributors: Kailash Ambwani, CEO of FaceTime Communications, and Bill Forquer, Executive Vice President, Open Text Corporation

Meeting FRCP Rules for eDiscovery in Government

Fri Sep 21 2007 11:07:00 GMT+0200

For: Technology, business and risk managers in federal, state and local government agencies Topic: Understanding implications of the new federal rules of civil procedure (FRCP) for discovery of electronic information and strategies for minimizing risk Contributors: Catherine Smith, Associate, Vedder Price and Kathleen Kummer, Director of Government Solutions, Open Text

Connecting Parents, Teachers and Students

Mon Jun 25 2007 11:19:00 GMT+0200

For: CIOs/CTOs and information technology managers in the education industry. Topic: How to provide a safe social networking environment within school districts. Contributors: John Myers, Vice President and General Manager of the FirstClass Division of Open Text; Nate Dhamers, Director of Technology Services, Glenbard Township District 87

Trends in Legal IT

Wed Jun 13 2007 12:16:00 GMT+0200

For: Information technology managers and CIOs/CTOs within law firms Topic: The latest challenges in the Legal Industry and how one law firm is using LegalKEY software to add value to its new business intake and conflicts procedures. Contributors: Mohit Thawani, Business Development Manager of the Open Text Legal Solutions Group and Steven Burchell, Director of Client Management for Sedgwick, Detert, Moran & Arnold.

Opening Up Open Text with Online Communities

Thu May 24 2007 16:31:00 GMT+0200

For: Anyone using or implementing ECM solutions. Topic: Lessons learned from building the Open Text Online community. Contributors: Martin Sumner-Smith, Vice President of the Customer Partnership Programs at Open Text; Bo Warburton, Vice President and General Manager of the ECM Division at TechRP; David Forbes President of Formark; Jeff Brown Senior Business Analyst for Bank of Montreal Financial Group

Enhancing SAP with ECM

Mon Apr 23 2007 16:11:00 GMT+0200

For business unit leaders, CIOs/CTOs and others who depend on or are involved in managing business-critical ERP systems. Topic: Getting control of documents and other unstructured information to extend the value of an ERP system, improve processes, and reduce costs and risks. Contributors: Patrick Barnert, Vice President, SAP Applications LoB, Open Text, and Philip Cleghorn of Open Text customer Suncor, a fast-growing integrated energy company.

Getting control over digital assets

Wed Apr 18 2007 16:12:00 GMT+0200

For: Business development managers and CIOs/CTOs in broadcast and entertainment; publishing and corporate marketing organizations industry-wide. - Topic: The latest developments and trends in digital asset management (DAM); and how one company is using DAM to create a self-service environment for its product dealers and representatives. - Contributors: Scott Bowen, President of the Artesia Digital Media Group at Open Text and Joe Propri, Business Systems Analyst for Kichler Lighting, a leading supplier of decorative lighting fixtures. - http://opentext.com/news

Overcoming Public Sector Content Management Challenges

Thu Apr 05 2007 16:01:00 GMT+0200

For: Managers and seniors staff within global public sector organizations - Topic: Understand the information challenges facing the public sector at federal and state levels, and how ECM can help convert rooms full of paper storage to employee workout rooms. - Contributors: Bailey Spencer, who heads Open Text Public Sector business and Todd Neven of Momentum Systems, a provider of complex ECM solutions for U.S. government agencies, which was recently acquired by Open Text. - http://opentext.com/news

Coping with the New Federal Rules for E-discovery

Mon Feb 12 2007 08:37:00 GMT+0100

For: Corporate counsel and staff, information technology managers, CIOs/CTOs, corporate risk managers. Topic: Learn about the implications of recently released federal guidelines for eDiscovery and tips for minimizing corporate risk in the event of a lawsuit. Duration: 15 minutes. Contributors: Tim Carroll, co-chair of the records management practice at Vedder Price, and Bill Forquer, executive vice president of Open Text.