ECMBlogFeed

Trust is a Critical Success Factor for InfoGov

Mon, 28 Sep 2015 16:15:12 +0000

TRUST. It’s the first point in the Boy Scout Law. (A Scout is Trustworthy.) It’s an old Russian proverb made famous by a U.S. President. (Trust but Verify.) It’s printed on U.S. banknotes and coins. (In God We Trust.) And it’s foundational to success in information management / information governance. Trust is defined as the […]

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There’s a 60%+ Chance You’re Looking Backwards Through the InfoGov Telescope

Thu, 17 Sep 2015 22:39:36 +0000

Conventional wisdom currently holds that between 60% and 65% of all content management projects are failures. How exactly this is defined is open to interpretation, but I think it’s safe to say that fewer than one-third of such projects produce results commensurate with expectations. What’s scary is that this number hasn’t really changed much in […]

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The 5 Most Important Things a Business Analyst Must Know to Be Smart About Information Governance

Tue, 04 Aug 2015 18:59:06 +0000

Ever try to bring technology people and business managers together to discuss better ways to manage information and automate processes? While they generally agree on the macro objectives, they often have very different ideas as to what to do and how to do it – sometimes to the point where I want to put on […]

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Your Business Process Shouldn’t Break When Your Technology Does

Mon, 13 Jul 2015 15:56:54 +0000

United Airlines last week suffered (yet another) technology malfunction that affected nearly a third of its flights for the day, and at least one report related a sordid tale within which lies at least one particularly important lesson: Your business process shouldn’t break just because your technology does. Amidst what was unfolding as a chaotic […]

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Good InfoGov is Harder Than it Looks

Wed, 17 Jun 2015 22:28:39 +0000

Mama Said (There’d Be Days Like This) – Single by The Shirelles, 1961 Clients often tell me that they go to countless meetings and conferences on the subject of information governance* and come home thinking: “that sounds straightforward enough.” But then they try some of what they learned and get nowhere fast. “Man, this is […]

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The 7 Most Important Things a Compliance Officer Must Know to Be Smart About Information Governance

Tue, 09 Jun 2015 17:41:19 +0000

Want to know whether something’s a fad or an actual trend? Keep tabs on the job requirements being posted for positions related to the issue you’re investigating! Companies tend not to want to throw money at things they don’t believe have traction, so if they’re asking for it, chances are it’s real. This is precisely […]

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The 8 Most Important Things a Records Manager Must Know to Be Smart About Information Governance

Wed, 03 Jun 2015 13:31:17 +0000

“No one puts Baby in the corner.” Dirty Dancing, 1987 Am I the only one who is bothered by organizations’ tendency to dismiss records manages as nothing more than glorified librarians? (Never mind; I know I’m not.) The truth is, the precepts and disciplines they adhere to extend far beyond simple classification, and in fact […]

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Industry, Shmindustry – Information Governance is a Profession

Wed, 15 Apr 2015 16:34:16 +0000

Industry noun | in·dus·try | \ˈin-(ˌ)dəs-trē\ : the process of making products by using machinery and factories : a group of businesses that provide a particular product or service – Merriam-Webster Dictionary Those of us in “the industry” love to talk about the leading players in “the industry,” latest trends in “the industry,” and where […]

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The Push-Pull of Information Access & Security

Thu, 26 Mar 2015 17:07:56 +0000

The Push: Facilitating information access is fundamental to improving enterprise business processes, collaboration, and overall company performance. The Pull: Tightening information security is fundamental to enhancing data integrity, personal privacy, and general compliance. The Burning Question: Don’t these two points tend to work against one another? The Answer: Yes! Findability. Shared Workspaces. The Cloud. Mobility. […]

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Records Mis-Handling and Data Breaches: Cheaper by the Hundred-Millions?

Thu, 19 Mar 2015 14:30:12 +0000

Just a bit more than two years ago, I calculated the penalty of mishandling medical records from more than 67,000 people to be $2.09 apiece. Then this morning, reports arrived saying Target has agreed to settle a class-action lawsuit related to its 2013 data breach for what comes to 25¢ for each of the 40+ […]

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