eGovernment Resource Centre - Engagement Digest

@ACTIONbuses continue Twitter service updates [ACT]

Wed, 23 May 2012 15:42:35 +1000

ACT Government - Katy Gallagher, Media Release, 21 May 2012.

Measuring Social Engagement: 3 Ways To Identify High Value Content

Wed, 23 May 2012 12:59:40 +1000

by Nan Dawkins. Marketing Land, May 22, 2012.

Fostering civic innovation in California

Tue, 22 May 2012 15:18:57 +1000

by Luke Fretwell. GovFresh, May 7, 2012.

Cabinet Office issues social media guidance for civil servants

Tue, 22 May 2012 11:41:21 +1000

Guidance on use of social media for civil servants published as part of the government's ICT strategy, by Sade Laja. Guardian Professional, Thursday 17 May 2012.

Social media guidance for civil servants [UK]

Tue, 22 May 2012 11:35:38 +1000

This guidance was produced as part of the UK Government ICT strategy. UK Cabinet Office, Government Digital Service, 17th May, 2012.

Tell Us How: Civil Service Engagement [UK]

Fri, 18 May 2012 14:34:02 +1000

UK Cabinet Office. Tell Us How launched its second challenge – Civil Service Engagement – on 29 March 2012.

Can Twitter and Facebook Transform 311?

Thu, 17 May 2012 21:10:46 +1000

By Steve Towns. Public CIO, May 15, 2012.

6 Stages of Digital Engagement

Thu, 17 May 2012 21:01:58 +1000

CivicPlus.

Free Tool Gauges Website Engagement Effectiveness

Thu, 17 May 2012 20:54:11 +1000

By Brian Heaton. Government Technology, May 15, 2012.

Public engagement and co-design for wicked problems

Thu, 17 May 2012 15:46:52 +1000

by Gov20Radio, May 11, 2012.

To tweet or not to tweet: Feds weigh the dangers and benefits

Thu, 17 May 2012 15:37:45 +1000

By Alice Lipowicz. Federal Computer Week, May 4, 2012.

Which federal agency packs the most online punch? [US]

Thu, 17 May 2012 14:31:57 +1000

By Alice Lipowicz. Federal Computer Week, May 14, 2012.

EPA offers Twitter response cheat sheet [US]

Thu, 17 May 2012 14:17:31 +1000

By Alice Lipowicz. Federal Computer Week, May 16, 2012.

The Government of British Columbia Selects Clarabridge to Improve Voice of the Citizen Initiative

Thu, 17 May 2012 11:41:29 +1000

Enhanced Understanding of Citizen Feedback Provides Increased Public Participation in Democratic Decision Making. Press release, Reston, Va., May 14, 2012 (Business Wire)

Twitter promises closer government ties as number of UK users hits 10m

Wed, 16 May 2012 13:33:49 +1000

By Mark Molloy - Metro, 15th May, 2012.

Social Media Quick Tip: Pinterest and Police

Wed, 16 May 2012 10:48:24 +1000

By Lauri Stevens. Connected Cops, May 10, 2012.

Think before you tweet

Wed, 16 May 2012 09:49:21 +1000

By Joseph Marks. Nextgov, May 14, 2012.

Working the Network: A Manager's Guide for Using Twitter in Government

Wed, 16 May 2012 09:36:46 +1000

Ines Mergel has written this guide, detailing the benefits - and risks - of hosting a Twitter feed. IBM Center for the Business of Government, May 2012

Crowdsourced crisis mapping: how it works and why it matters

Wed, 16 May 2012 09:08:26 +1000

by Marta Poblet, Visiting Researcher, School of Management and Information Systems at Victoria University, Pompeu Casanovas, Visiting Professor, School of Management and Information Systems & Salvador de Madariaga Fellow at Victoria University. The Conversation, 16 May 2012.

On Social Media Timing Is Everything! [Research]

Mon, 14 May 2012 12:00:43 +1000

Posted by Heidi Cohen, on May 11, 2012. Facebook, Twitter, Tumblr and Blog Post Timing – 12 Tips.

Facebook Australia users get donor feature

Thu, 10 May 2012 22:33:49 +1000

One week after US and UK Facebook users were given a tool to share their organ donor status, Australians can now do the same, by AAP. Computerworld, 8 May, 2012.

Which Social Network Should You Use - and When? [INFOGRAPHIC]

Thu, 10 May 2012 15:38:39 +1000

by Sam Laird. Mashable, April 17, 2012.

Should Ambassadors Tweet? U.S. Embassies and Social Media

Thu, 10 May 2012 13:07:53 +1000

by Daniel Schuman. Sunlight Foundation, May 8, 2012.

Majority of US embassies tweeting for diplomacy, report says

Thu, 10 May 2012 13:00:50 +1000

By Alice Lipowicz. Federal Computer Week, May 8, 2012.

Making news: New media and the Public Service - Threat and opportunity

Thu, 10 May 2012 09:37:00 +1000

By Percy Allan. PS News, Wednesday, 9 May 2012.

The Stratford Institute for Digital Media Invites Canadians to Participate in the Citizen-App Challenge

Wed, 9 May 2012 15:48:07 +1000

Toronto, Ontario - Marketwire, 4 May 2012.

In-house social media struggles in local government

Wed, 9 May 2012 15:07:26 +1000

Yammer stammers in Australia, as staff resist extra comms channel, By Simon Sharwood, APAC Editor . The Register, Posted in Public Sector, 2nd May 2012.

2012 State of Social Media Marketing: Social Media Measurement, Objectives, and Budget Implications

Tue, 8 May 2012 14:55:45 +1000

Marketing Profs, Sponsored by Lithium, May 2, 2012.

Consumers Expect More Engagement from Brands Through Social Media, Lithium Social Survey Finds

Tue, 8 May 2012 14:44:13 +1000

More than a third of consumers say their opinions about brands and products are shaped by social media, creating an opportunity for marketers to improve social customer expectations and demonstrate social media ROI

Lithium Network Conference, San Francisco, May 4, 2012

'Government IT' is not the same as 'Gov 2.0'

Thu, 3 May 2012 23:24:41 +1000

by Alex Howard. Gov20.Govfresh, April 24, 2012.

Twitter value includes response

Thu, 3 May 2012 21:16:01 +1000

By Alice Lipowicz. Federal Computer Week, April 30, 2012.

HHS readies for Facebook organ donation initiative [US]

Thu, 3 May 2012 20:58:59 +1000

By Alice Lipowicz. Federal Computer Week, May 1, 2012.

From talking at citizens to talking with them

Thu, 3 May 2012 14:47:20 +1000

by Craig Thomler. Canberra Times, May 1, 2012.

comScore Releases 'The Digital Politico' Report Highlighting 5 Ways Digital Media is Shaping the 2012 U.S. Presidential Election

Thu, 3 May 2012 13:41:14 +1000

Digital Advertising and Social Media Play Prominent Roles in Political Campaigns, Delivering Amplified Exposure and Facilitating Online Fundraising. Reston, VA, April 30, 2012.

Never Read the Comments: Government Accountability Board joins Facebook, is flooded with criticism

Fri, 27 Apr 2012 11:43:16 +1000

Posted by Christie Taylor. Dane101, 26 April 2012.

Wisconsin Government Accountability Board - Facebook Page

Fri, 27 Apr 2012 11:39:00 +1000

The Wisconsin Government Accountability Board (G.A.B.) is charged with oversight of Wisconsin's campaign finance, elections, ethics, and lobbying laws.

Facebook policies are....