eGovernment Resource Centre - Engagement Digest

10 online and social media campaigns that changed the world

Thu, 16 May 2013 22:45:40 +1000

By Peter Dockrill. Tech Life Australia, May 16, 2013.

Govt departments must use social media

Thu, 16 May 2013 22:24:56 +1000

by Ibrahim Badawood, Al-Madinah. Saudi Gazette, Thursday, 16 May 2013.

Verifying the APS on Twitter

Thu, 09 May 2013 21:42:12 +1000

by Pia Waugh. AGIMO Blog, 8 May 2013.

Putting citizen collaboration at the heart of public services

Thu, 09 May 2013 21:34:27 +1000

PublicService.co.uk, 8 May 2013. "There needs to be a dramatic shift in how the public sector sees its mission and delivers its services – putting the customer at the heart of the mission, writes Lior Arussy, president of the Strativity Group..."

Social Network for Emergencies to Launch in San Francisco

Thu, 09 May 2013 15:00:42 +1000

By Lauren Katims Nadeau. Government Technology, May 8, 2013.

David Cameron's No 10 Twitter messages deleted without being read

Thu, 09 May 2013 14:27:11 +1000

More than 3,000 messages to David Cameron's official Number 10 Twitter feed are deleted without even being read every month, it has emerged. By Rowena Mason, Political Correspondent. The Telegraph, 2 May 2013. "Direct messages intended for the Prime Minister's office are routinely ignored, even though aides reply to letters sent to Mr Cameron by mail. A Freedom of Information request about the @Number10gov Twitter feed reveals it gets 100 to 200 direct messages from Mr Cameron's followers every day..."

Facebook's future tied to government

Thu, 09 May 2013 10:46:43 +1000

Written by Jeffrey Roy. Canadian Government Executive, Volume: 19 Issue: 4. Tuesday, 30 April 2013.

Crowdsourcing saves time and money

Thu, 09 May 2013 08:48:34 +1000

by Kate Jones. The Age, April 30, 2013.

Malaysia's first-ever 'social media election'

Mon, 06 May 2013 15:46:42 +1000

A slew of recent cyber attacks has fueled concern about popular sites being compromised on voting day, by Kate Lamb. Global Post, May 4, 2013.

Rules of Citizen Engagement: To Protect and Serve Data

Mon, 06 May 2013 15:23:43 +1000

Through strategic networking and mobility initiatives, federal, state and local governments connect and communicate with constituents. CDW Government LLC, 2012.

The Social Media Experiment in Government: Elements of Excellence

Mon, 06 May 2013 14:43:22 +1000

Posted by Andrew Krzmarzick. GovLoop, April 8, 2013.

Civic Cloud - Moving Citizen Engagement to the Cloud

Mon, 06 May 2013 14:35:57 +1000

Posted by Emily Jarvis. GovLoop, April 29, 2013.

White House releases We the People API

Mon, 06 May 2013 13:56:57 +1000

By Frank Konkel. Federal Computer Week, May 3, 2013.

When senior public officials use online platforms to lead social change, we're witnessing a paradigm shift in government

Mon, 06 May 2013 13:22:36 +1000

eGov AU - Craig Thomler's professional blog - eGovernment and Gov 2.0 thoughts and speculations from an Australian perspective, Friday, May 3, 2013.

Focus on how to be social, not how to do social

Mon, 06 May 2013 10:25:54 +1000

By Chris Rasmussen. ConnectedCops, April 29, 2013.

What do the public like about UK police Facebook pages?

Mon, 06 May 2013 10:16:22 +1000

by Russell Webber, ConnectedCops, April 30, 2013.

British government to start posting exclusive stories via Twitter

Wed, 01 May 2013 14:48:30 +1000

By Hunter Skipworth. Pocket Lint, 29 April 2013.

Facebook and government - Digital innovation: bringing your staff along with you

Wed, 01 May 2013 11:58:23 +1000

Presentation by Paul Chandley, General Manager Online Strategy and Communication, Department of Justice, Victorian Government, 23 April 2013. Today's seminar is designed to give you useful and practical insights into how Victorian agencies can more effectively engage on the platform that more than 12 million Australians actively use. Paul discusses: The authorising environment for digital innovation in Victoria; Where to find out what others are doing; How widespread Facebook now is in government; and the way they approach digital innovation at Justice.

How to Destroy Your Social Media Credibility Through Automation

Tue, 30 Apr 2013 10:03:59 +1000

By Mike Allton, Business 2 Community, Published April 29, 2013.

White House joins Tumblr

Mon, 29 Apr 2013 15:09:54 +1000

By Frank Konkel. Federal Computer Week, April 26, 2013.

Victoria Police and Neighbourhood Watch Eyewatch Initiative

Mon, 29 Apr 2013 11:21:19 +1000

Around 8,000 people have already thrown their support behind the Eyewatch pilot since the initiative was launched in February last year.

Communities to keep a close watch on crime

Mon, 29 Apr 2013 10:39:59 +1000

Media Release from the Minister for Police and Emergency Services, Kim Wells, Wednesday, 24 April 2013.

[Infographic] How Police Departments Use Twitter

Thu, 25 Apr 2013 22:40:06 +1000

By Bright Planet. ConnectedCops, April 23, 2013.

Report: Facebook and Twitter don’t change the American political status quo

Thu, 25 Apr 2013 22:33:35 +1000

Social media has yet to show its supposed promise as a great leveler of American democracy, according to a new study from the Pew Research Center’s Internet and American Life Project, which found that sharp divisions in political participation among socioeconomic groups persist despite the presence of Facebook and Twitter. By Jon Gold - Framingham. Computerworld, Thursday, 25 April, 2013.

Civic Engagement in the Digital Age

Thu, 25 Apr 2013 22:27:52 +1000

by Aaron Smith. Pew Internet and American Life Project, April 25, 2013.

Using Social Media to Increase Productivity in the Enterprise

Thu, 25 Apr 2013 21:05:54 +1000

By Christian Buckley, Business 2 Community, April 24, 2013.

We Must Run Government IT Like A Startup

Wed, 24 Apr 2013 12:06:12 +1000

by Jonathan Feldman. Information Week - Government, January 22, 2013.

When it matters most: reaching citizens and residents

Mon, 22 Apr 2013 13:37:45 +1000

Posted by Mary Yang for GovDelivery. Reach the Public, April 16, 2013.

VicHealth - Seed Challenge

Thu, 18 Apr 2013 23:49:57 +1000

VicHealth is sowing the seed for innovation by calling for people from across the nutrition sector, fruit and vegetable industries, researchers, social innovators/entrepreneurs, the digital world and related sectors to collaborate and seek solutions to a wicked problem. They are offering up to $100,000 for the brightest ideas.

Indonesia's President joins Twitter, attracts 1 mil followers

Thu, 18 Apr 2013 21:17:08 +1000

By Clarice Africa. Futuregov, 18 April 2013.

Indonesia to curb corruption with crowdsourcing portal

Thu, 18 Apr 2013 21:03:55 +1000

By Clarice Africa. FutureGov, 18 April 2013.

How to properly tweet a government funding announcement

Thu, 18 Apr 2013 20:56:35 +1000

Jordan Press, Published: April 17, 2013.

Social media raises open records worries

Thu, 18 Apr 2013 20:44:39 +1000

By Andrew Dowd Leader-Telegram staff, Posted Wednesday, April 17, 2013. "Facebook helped a few Eau Claire City Council candidates connect with voters leading up to the April 2 election. But now that they’re serving as public officials, they’ve gotten into the murky area where open government laws are too slow to keep up with ever-changing social media technology. 'Social media is really tricky,' city attorney Stephen Nick said Tuesday night when briefing the council on open records and open meetings laws. 'It's an evolving area, because it's an evolving area in how we communicate.'..."

Call for public service to embrace social media

Thu, 18 Apr 2013 15:43:24 +1000

by Ross Peake. The Canberra Times, April 18, 2013.

The World's Biggest Social Media Team

Mon, 15 Apr 2013 14:01:33 +1000

In 2013, Tourism Australia has an ambitious goal to use the power of social media to make Australia the most talked about holiday destination in the world. There are officially just three people with 'social media' titles at Tourism Australia. Yet look a little more closely and in fact the content shared comes from millions of people who interact and enthusiastically help sell the country.

9 Content Marketing Lessons From Tourism Australia

Mon, 15 Apr 2013 13:47:27 +1000

by Salma Jafri, Search Engine Watch, April 11, 2013.

Overcoming Hindrances to Public-Sector Collaboration

Thu, 11 Apr 2013 22:23:58 +1000

By Colin Wood. Government Technology, April 5, 2013.

Social Media in Government Is Way More Advanced Than You Think

Wed, 10 Apr 2013 15:33:21 +1000

by Beverly Macy. Huff Post Tech Blog, 3 April 2013.

US Army Social Media Handbook 2013

Wed, 10 Apr 2013 15:11:12 +1000

This document provides extensive social media guidance. It contains information for Army leaders, guidance for Army Families, operations security tips, branding information, checklists, regulations and frequently asked questions. The 2013 Social Media Handbook is your one-stop-shop for Army social media information.

The Road To RoI: Building a Strategy for Social Marketing Success

Tue, 09 Apr 2013 10:17:07 +1000

Wildfire by Google, March 2013. "... The road to social marketing success begins with a strategy built around five key initiatives: 1. Integrating social into the marketing mix 2. Organizing for social 3. Aligning social to business objectives 4. Engaging consumers 5. Building a multi-network presence This report explores these initiatives in-depth, and shares tips on how to incorporate them into your social marketing plan. Through a series of real-life examples and best practices, you’ll learn how to build a strategy that influences the conversation around your brand so you can get the most out of social..."

How to Avoid PR Disaster With a Social Media Policy

Tue, 09 Apr 2013 10:10:35 +1000

by Lisa Buyer, Search Engine Watch, April 5, 2013.

The digital toolbox: Poor social media practice is the unavoidable outcome of a skills shortfall

Mon, 08 Apr 2013 14:32:05 +1000

by Andy Price, Public Technology. 4 April 2013.

Six seconds of Social Gov

Thu, 04 Apr 2013 22:04:54 +1100

By Frank Konkel. FCW, April 2, 2013.

Feds could take a Twitter lesson from Capitol Hill

Thu, 04 Apr 2013 15:32:18 +1100

Federal Computer Week, April 3, 2013.

Column: Using Video Games to Engage Citizens

Wed, 03 Apr 2013 11:41:44 +1100

By John M. Kamensky, senior fellow, IBM Center for the Business of Government. Government Technology, April 2, 2013.

Should political accounts for governments declare they're not run by the public service?

Tue, 02 Apr 2013 10:52:00 +1100

eGov AU - Craig Thomler's professional blog - eGovernment and Gov 2.0 thoughts and speculations from an Australian perspective, Thursday, March 28, 2013.

Vote Compass - not just interesting, but useful for government and the public

Tue, 02 Apr 2013 10:40:18 +1100

eGov AU - Craig Thomler's professional blog - eGovernment and Gov 2.0 thoughts and speculations from an Australian perspective, Tuesday, April 2, 2013.

Vote Compass: Time to get engaged

Tue, 02 Apr 2013 10:34:45 +1100

ABC News, Updated Tue March 26, 2013.

Missing a Trick - a UK perspective on police and social media for #poltwt

Tue, 02 Apr 2013 09:51:49 +1100

By Nathan Constable. Connected Cops, March 25, 2013.

What's New Newsletter - March 28, 2013

Thu, 28 Mar 2013 14:53:14 +1100

New items added to the eGovernment Resource Centre week ending March 28, 2013.