Tools, Trends, and Technology.

Sharepoint Check-in von vielen Dokumenten

2013-09-08T15:17:00.000+02:00

Wer z.B. via Windows Explorer mehrere Dokumente in eine Dokumentenbibliothek hoch lädt wird unter Umständen vor der Herausforderung stehen, diese auch alle einchecken zu müssen, damit sie für die Kollegen sichtbar sind. In der folgenden Anleitung wird beschrieben, wie das geht:

Websiteaktionen > Websiteeinstellungen
Websiteverwaltung > Inhalt und Struktur
Dokumentenbibliothek auswählen
Ansicht ändern auf "Für mich ausgecheckt"
Files auswählen (Checkbox)
Aktionen > einchecken

Email senden an Sharepoint Liste

2013-09-03T19:30:00.000+02:00

Für verschiedene Szenarien kann es sinnvoll sein, dass Emails (z.B. an bestimmte Key-Accounts oder einen dedizierten Emailverteiler) auch in einer Sharepointliste vorgehalten und gespeichert werden. So ist jeder Mitarbeiter über den aktuellen Status informiert, wenn er die Liste abonniert. Prinzipiell lässt sich die Emailfunktion einfach einrichten unter Listeneinstellungen > Kommunikation > Einstellungen für eingehende E-Mail > Eingehende Email. Allerdings bringt nicht jede Liste die Funktionalität für den Empfang von Emails mit.

Listen mit E-Mail-Fähigkeit (engl.)

Announcements
Blog Posts
Calendar
Discussion Board
Document Library
Form Library
Picture Library

Listen ohne E-Mail-Fähigkeit:

Contacts
Custom List
Issue Tracking
Links
Objectives
Project Tasks
Survey
Tasks
Wiki Page Library

Projektmanagementframework

2013-07-28T15:40:00.000+02:00

Überall Projekte!
In meiner beruflichen Laufbahn bin ich immer wieder auf Projekte gestoßen. Ich habe dabei gelernt, dass es gut ist, Aktivitäten, "größere Todos", komplexe Arbeitspakete und sonstige Tätigkeiten beim Namen zu nennen. Viele davon sind nämlich genau das: Projekte.

Für mich selber - und später auch für meine Mitarbeiter - habe ich für interne (meist IT) Projekte ein Framework erstellt. Es ist eine Zusammenfassung meiner Erfahrungen bei Projekten und insbesondere dann geeignet, wenn man mit dem Projekt (oder Projektmanagement) noch ganz am Anfang steht.

Ziel des Projektmanagementframeworks:

Vereinheitlichung von Projektvorgehen (intern)
Best Practices etablieren und Projektverantwortliche unterstützen, die kein fundiertes IT-Projektmanagementwissen haben
Vergleichbarkeit der Projekte durch einheitliche Meilensteine schaffen

Download hier.

Sharepoint Community München | Protokoll vom 16.Jul.2013

2013-07-20T13:32:00.000+02:00

Ich war gestern beim regionalen Sharepoint Community Treffen in Ismaning bei der Henrichsen AG.

Fazit: insgesamt eine lohnende Veranstaltung zum Kontaktaufbau (Kunden, Partner) und diskutieren von Trends. Ich werde sporadisch wieder hingehen.

Kurzprotokoll: Bei der kostenlosen, Veranstaltung waren etwa 25 Personen anwesend. Der Anteil Anbieter zu Anwender war etwa 50:50.

Anwender: Infineon, München airport, IDeaS, …
Anbieter: Henrichsen, NewsGator, AvePoint, …

Vorträge

Florian Laumer, Senior Consultant bei Henrichsen stellte das "Universal Migration Tool", dass die Integration und Aufarbeitung von (eingescannten) Inhalten in unterschiedliche Dokumentenmanagementsysteme sicherstellt (Sharepoint, easy enterprise/ecl, i.r.i.s., saperion)
Clemens Kretschmer, Regional Sales Director DACH bei Newsgator stellte das Social-Collaboration Tool Newsgator vor. Nach eigenen Angaben werden sie selbst von Microsoft in Ausschreibungen hinzugezogen, weil die Integration besser ist, als mit Yammer!
AvePoint zeigte den "Sharepoint Policy Enforcer", der von der Sharepoint Administration festgelegte Regeln zu Rechten (z.B. Berechtigung vererben), Sitestrukturen und Speicherplatz verwaltet und bei Verstoß zurücksetzt.
Eine in USA lebende Teamleiterin bei IDeaS stellte die Sharepoint Community aus Minnesota vor. In den USA gibt es zahlreiche Events bei dem sich Anbieter und Anwender zum Thema Sharepoint treffen („Sharepoint Saturdays“, Mnspug online, Sharepoint-joint.com).

Diskussion

Die anschließende Diskussion war hauptsächlich vom Thema Collaboration bestimmt. Wie so oft, gab es Befürworter und einige wenige Gegner zu Sharepoint als Kollaborations- und Kommunikationsplattform (Hauptgegenargumente: Sicherheit, "gläserner Mitarbeiter", Ablenkung, Ineffizienz, Spielerei). Auch die Themen Wissens- und Dokumentenmanagement wurden kurz angesprochen.

Sharepoint Training

2013-07-17T19:30:00.000+02:00

I have conducted several Sharepoint Trainings and would like to share this plan with you. This can be used as a checklist for your training and can easily be adapted to other IT training.

I.PRE-TRAINING

Goal: e.g., realization of Sharepoint full potential in business units, knowledge transfer to sharepoint key-users (basics and some advanced), internal marketing, change management
Attendees: e.g., (team)leaders of business units, project managers, Sharepoint project team
Planning:

Date, Duration: when and how long?
Location: where?
Training description: what?
Trainer: who will conduct the training?
Attendees: who?
Modality: Presentation, workshop, e-learning, blended learning
Pre-requisites: e.g., screencast
(Outlook)Invitation: summarize all the information above
Creation of storyboard, concept, content (.mm)

II.REALIZATION

Creation of presentation .ppt:
i.Introduction

Administrative information: breaks, etc
Trainnig Goal: what will you learn today?
Attendees' expectations: what makes this day successful for you?
Sharepoint introduction: overview, history, What's new (at your company)?

ii. Basics

(Web-)sites, Site Collections
Lists
Document libraries
Views
Other helpful features
Examples

iii. Advanced (as needed)

Webparts
Projectsites
Contenttypes
Processes / workflows
Rights management
MySite
Communication & collaboration
Sharepoint Designer

iv. Wrap-up

Goal achieved?
Expectations met?

III. POST-TRAINING

Email to attendees with training material and links
Sharepoint community invitation (key-users?)
Links to tutorials, blogs, e-learning
Date of next training session

Sharepoint Offline use

2013-07-10T14:04:00.000+02:00

You are probably here because you are interested in making Sharepoint files and folders available for offline use. I have come across this requriement quite a few times. It is usually the sales or service team that need to have all relevant files readily available at their fingertips while on the move or at the customer site.

To my understanding, Sharepoint does not offer an "out of the box" solution for this, but there are various workarounds and helpful featuers that you might want to consider to fulfil this requirement:

"Sync to local Sharepoint Workspace": ths creates a local copy of your Sharepoint Site, see here.
"Outlook Sync": this build-in connection feature comes in handy for a single list or few libraries. You can copy/sync your files directly to MS Outlook (including preview)!
"Open in Windows Explorer": this feature lets you open a document library in good old windows explorer. In this view, you can drag & drop files from this Sharepoint bib to your local harddrive
"3rd Party": Knowing that Sharepoint uses a windows explorer fileshare structure, you can make use of professional thirdparty tools. I use a sync tool called "SyncToy" - which is free.
"SkyDrive": In Sharepoint2013 you have the ability to use SkyDrive (a "Dropbox" clone) which copies your files to the cloud. Not quite local on your machine but at least reachable with your mobile device.
"Sharepoint Add-ins": I am not aware of any other professional Sharepoint Add-ins that might also sync data, but I am sure it is available
"Excel/OneNote": you can export lists easily with the export to excel command. Files that are stored in one note are automatically synced with Sharepoint (unless manual sync is activated)
"Custom programming": If all else fails, you could program a bidirectional interface to your needs

Depending on how important this requirement is, you might want to consider a seperate tool. I found that the Semantic Guide by Semafora (previously Ontoprise) has a very good offline client.

Sharepoint 2010 KPI

2013-06-04T10:43:00.002+02:00

I spent some time with the Sharepoint KPI features recently and wanted to share the first results with you. The project management "magic triangle" has the categories: budget, time, quality. For each of these aspects I created a simple user defined list with the following specs:

List 1 Costs: Title, Amount spent (€)
List 2 Quality: Title, Status of workpackage (%)
List 3 Time: Title, Milestone in time (checkbox)?

As you can see, this is a very basic approach. In the next step I added an indicatordetails list (DE: Geschäftsdaten > Indikatordetails). This can be configured using the options panel. Make sure to create 3 list items (cost, quality, time) and configure each so it matches your custom list from above. For Cost I used the sum as an indicator (20.000€ was my max budget, lower values were better) - you will see that this is analog to conditional formatting Excel.

Well done. Now you have the indicators in place that aggregate information from your custom list. But what you'll really want (if you are a visual person like me) is to add a statuslist. This gives you the status icons you know from Excel.

Sharepoint 2013 Preview

2013-06-03T14:46:00.000+02:00

This video provides a good overview about the new Site layout as well as the minimalistic look and feel ("Metro" Style) of Sharepoint 2013. Microsoft has obviously spent a significant amount of time to improve the GUI. I especially like the new project site. First impression: well done!

Reading a column from a Sharepoint list element

2012-06-01T13:52:00.001+02:00

Even the title is rather complicated... Solving this took quite some time. Extracting one field (=column) of a specific list element in Sharepoint is what I need to do. This should be done to use the information in another application. I checked online but couldn't find the best way of doing it. One promising way seems to use an XML View of the list - this can easily be exportet.

This is how you create it - and call it from your browser:

http://{0}/_vti_bin/owssvr.dll?Cmd=Display&List={1}&XMLDATA=TRUE
{0} – The URL to your site. This could be the root web or a child site.
{1} – The GUID for your list.

Example:

GUID for my list: {F24D7439-1A5F-41E1-9E0D-2BD39151C33F}
http://sharepoint/MyList/_vti_bin/owssvr.dll?Cmd=Display&List=%7bF24D7439-1A5F-41E1-9E0D-2BD39151C33F%7d&XMLDATA=TRUE

You may want to limit the number of results using a custom view:

GUID for my specific view: {968A1E8C-25E6-4801-93D9-412E85B3ABFE}
http://sharepoint/MyList /_vti_bin/owssvr.dll?Cmd=Display&List=%7bF24D7439-1A5F-41E1-9E0D-2BD39151C33F%7d&View=%7b968A1E8C-25E6-4801-93D9-412E85B3ABFE%7d&XMLDATA=TRUE

There are many different ways of achieving this. An alternative is the business connectivity Services: http://msdn.microsoft.com/de-de/library/ee557658.aspx

or reading directly from the SQL database: http://www.codeproject.com/Articles/14232/Useful-SQL-Queries-to-Analyze-and-Monitor-SharePoi

This should be done with caution - and only if it is at all necessary (reasons: performance, licence violation, instable primary key).

EDIT: this is another way of achieving what I was looking for: http://msdn.microsoft.com/de-de/library/ff521580.aspx
The MSDN article descirbes how you read a value of a field in a Sharepoint list using C#.

Integrated Knowledge Management Framework

2012-02-22T21:52:00.001+01:00

As part of my master thesis I developed a framework for the successful implementation of an IT-driven Knowledge Management project: the introduction of an Expert System for the Support organization.

This is based on the combination of practical experience as a project manager of the introduction of an expert system at a medical devices manufacturer and theoretical considerations provided by Amrit Tiwana in his book (The Knowledge Management Toolkit: Practical Techniques for building a Knowledge Management System, 2000).

The derived model consists of four phases. The resulting framework combines the benefits of both worlds: theory and practice.

PHASE I: IS-ANALYSIS
Where are we – and where should we be?

Alignment of Knowledge Management and Business Strategy
SWOT Analysis
Analysis and audit of the existing infrastructure and processes
Benefits, needs of a KM initiative (measure ROI)

What is our goal – and how will we reach it?

Project Goal Definition
Project Management (time, budget, quality, risks, identification of stakeholders)
Design the KM Team (expertise, organizational structure, responsibilities)
Rough Requirements analysis

PHASE II: KM SYSTEM IDENTIFICATION
What should the perfect solution look like?

Create the KM Blueprint (incl. make or buy decision)
Content Selection
Conduct a Detailed Requirement Analysis (RFP, including Use cases and Requirements)

Which vendor proposes the best solution to our requirements?

Evaluate the KM Systems (RFP results, references, demo accounts, “Beauty Contest”, Presentations)
Conduct a pilot project
Evaluation of the pilot (surveys, user interviews, key-user feedback)
Decision on vendor

PHASE III: DEPLOYMENT
How can we deploy the system?

Conduct contract negotiations
Perform System Deployment (Installation, Configuration, Customizing, Training, Testing)

How can we improve culture and adapt processes?

Manage Change, Culture and Reward Structures
Roll-out and ongoing user support

PHASE IV: EVALUATION AND REFINEMENT
How did it work out?

Evaluate Performance
Perform Lessons Learned

How can we move on from here?

Incrementally refine the KMS
Launch additional KM Measures

Feel free to add your comments.

The Knowledge Management Toolkit

2012-01-15T15:02:00.002+01:00

According to Tiwana in "The Knowledge Management Toolkit" (2000) there are some necessary steps for successful knowledge management:

Identifying knowledge gaps
Creating a culture of knowledge sharing
Creating appropriate metrics
Developing communities of practice
Diffusing best practices
Training
Structuring processes
Removing knowledge sharing barriers
Aligning local knowledge
Creating process triggers
Making knowledge management a part and parcel of routine work

In addition, he favors solutions that leverage the intranet as it is at the heart of any business. Do these still look relevant 12 years later?

The Invention of the Wheel

2011-10-20T15:53:00.001+02:00

I have been looking for this video for quite some time today. But it was worth the search: it is classic in the sense that for any project, any process or tool update - in fact any given change, there are people that don't see the benefit of it. And I'm not saying this is a bad thing. It is just important to know that new ideas are usually rejected - simply because they are different. Keep that in mind as evidence for the importance of change management for your next technology project.

Wasting less time with Priority Inbox for MS Outlook

2011-07-07T18:02:00.003+02:00

I recently came to the conclusion that I wasted too much time moving emails back and forth in my MS Outlook folders. Googlemail just introduced a new feature which I also wanted to implement for Outlook: Priority Inbox. This basically moves the most important (new, or flagged) messages on top of your inbox and simply ignores the rest (with google and in many companies you get unlimited storage) to stay on top of your information overflow.

So, how can you set this up in Outlook?

First, you need to group the inbox by Flag Status
Secondly you start using the flags for messages (e.g., some messages are flagged for follow up, other’s are completed, the rest is unflagged)

HINTS

Don’t worry about the unflagged messages, although it might be a strange feeling at first to have so many messages in your inbox. The idea is that you don’t waste time deleting or sorting messages into folders that are rather unimportant. Most messages are trash, then there is messages that contain info you simply need to know about - and finally there is a couple of items where you actually have to do something (=flag them to move them on top of the pile!).
If you want you can use two folders and move all your @Completed and @Unflagged messages into these dumps at the end of the week.
Today's searches (yes, even the Microsoft search) are quite powerful. They'll help you find you what you are looking for.

Remember: don’t waste time with old news.

Netzwerk-Treffen, Unternehmenskultur, IT & Co. Die größten Hürden von Wissensmanagement-Projekten

2011-04-15T13:26:00.004+02:00

This is my summary of the Network meeting on April 14, 2011. The setting was well chosen in the the rooms of mein-arbeitstraum.

According to the Gallup organization only 13% of all employees are engaged at work. This means that the rest is either indifferent or actively disengaged. Of course, this context hinders the acceptance for knowledge sharing as it initially creates more work for the employees.

OLAF SCHMIDT, K+K, "8 REASONS FOR PROJECT FAILURE"

There are a number of reasons why knowledge management projects fail.
It is important to create a passion for sharing. This should be the number one priority.
Knowledge management is not (just) an IT topic because "a fool with a tool is still a fool".
Don't become lazy ("Wash me, but don't make me wet"-effect). Some serious work is required to make kdb projects successful.
An evaluation of the organization is important - is sharing of knowledge already part of the culture? Or do knowledge silos exist, i.e. departments don't communicate with each other?
Wikipedia Fail (Wikipediairrtum): sharing does not work, only if there is the right amount/kind of people.
A critical mass needs to be reached: usually only 1% write content, about 8% comment and rate - the rest simply consumes.
It is not enough to know how it works theoretically - you have to know it by heart in order to explain it to others.
Don't put pressure on knowledge projects. Especially the change in culture takes a considerable amount of time.
The concept of knowledge management needs to be adjusted iteratively.
Profit from other people's mistakes (network!). Learn from best practices.
Communicate with all relevant stakeholders frequently.
Accept counterarguments and don't block them. Rather resolve them along the way.
It is important that the goal of the project is aligned to the strategic goals of the company - knowledge management should be part of the company vision.
Summary: a change in the culture is always needed, new ways of communication shall be accepted, don't administer but create knowledge.

DR. MICHAEL MÜLLER, SCINOVIS

2 major trends exist: demographical change & social software.
Provide quality information and have a controlled, initial amount of data.
As contiunity is key, a beta status indicator (like goolemail) might be a good idea.
Focus of all projects shall be the usage of knowledge not the collection.
Is shared knowledge understandable for other users? Should real (as in: this is how we really do it) or ideal processes be documented? Can knowledge be documented at all? It has to happen continuously.
To improve quality it might make sense to install a consultant that enters the information who asks the right questions.
Web 3.0: ontologies; drawback: often it is too hard for employees to enter this data.
Good experience with knowledge maps with mindmaps (not optimal for big maps => .mm to Wiki).
Process-oriented knowledge management is a current trend to integrate knowledge within process descriptions.
Usually there is strawfire effects (Strohfeuer) in knowledge management, with every new tool.
Can the five senses be attracted: sounds of motors, scents of flowers?
Workflows for rating and notifications about new articles are necessary.
Demand-driven knowledge promises good results. Don't collect knowledge in advance. A better concept is to answer questions that are answered throughout the day.
Ideal Knowledge Management: employees ask good questions.
"Vision of single source"
Problem is usually: I don't have time to fix the fence, I must collect the lost chickens!

All in all, these talks provided a solid overview of risks and chances of knowledge management in enterprises.

Johnny Bunko's 6 Career Secrets

2011-02-25T11:36:00.001+01:00

I just learned the following helpful career advises:

There is no plan: Don't spend too much time planning your career. It often turns out differently. Be open for challenges.
Think strengths not weaknesses: Focus on your strengths and improve them!
It is not about you: It is about making other people look good and helping out.
Make excellent mistakes: If you make a mistake, don't panic. Learn from it. Only strong people can handle mistakes. Other's would rather try to avoid mistakes which won't lead to innovation.
Persistence trumps talent: In the long run it is more important to persist at what you do. Keep on doing what you do and you will succeed.
Leave an imprint: Try to make a difference in your job and your life now. Be enthusiastic at what you do. This makes it easier to succeed.

(The adventures of Johnny Bunko, The last career guide you'll ever need by Daniel H. Pink)

Project Plan With MS Excel 2007 (including Gantt)

2011-02-01T11:04:00.002+01:00

For a recent project (introduction of a knowledge database) I created this Excel Project Plan that makes use of table styles, conditional formatting, data validation and grouping. The highlight on the second tab is a nice Gantt chart which is basically a bar graph. I think this approach works well for small and medium projects! You can find good tutorials to create these kind of graphs on youtube (e.g., this one).

Update: here you can download the file.

Online Educa 2010 Review

2011-02-01T09:58:00.003+01:00

GENERAL IMPRESSION

The Hotel Intercontinental in the centre of Berlin provided a great framework for 2010’s conference. There was an exceptional international atmosphere - 108 countries participated. The Dutch had the highest presence at the conference, followed by the English. Usually the groups were between 20-40 people so that discussions and questions were possible. Although the weather conditions were bad, most presenters and participants made it to the conference. Due to the high attendance, some workshops had to be held in an additional location (Hotel Schweizerhof).

The presenters were dedicated and motivated training professionals that focused on best practices and recent studies about innovative technology. The quality of the speeches and presentations was very high. The audience participated in discussions and made valuable input. Unfortunately, some interesting seminars were offered at the same time. Also, we were of the impression that the focus of some presentations and case studies was on Universities - but the main principles can easily be adapted to any company.

All in all the conference was a worthwhile investment.

MOST IMPORTANT TRENDS

Summary of the trends that were discussed throughout the conference:
• The density of iPad/iPhones was incredible: apple products are the de-facto standard for mobile learning and mobility

• The notion was that technology and apps exist now. The challenge is now simply to facilitate them and see what works and what doesn’t

• Web 2.0 (interaction, socialising, fun) is still a big deal and in the process of being implemented in most enterprises

• Some presenters claim the “death of the LMS”. However, there will still be room for LMS in the future but there is a need to put more emphasis on exploring the benefits of informal learning options

• Marketing of new tools becomes an essential implementation step, done through “Product Evangelists”

• Next step: integration of marketing, learning and product knowledge information in one integrated knowledge portal for the customer (all relevant information in one place)

• Start to interact with customers now! Because the competition already does...

• “A teacher that can be replaced by a machine – should be” = re-define roles & responsibilities of trainers

• Blended learning is successful = now enhance the training portfolio with twitter and Facebook updates to keep customers informed (helps to keep retention on a high level!)

• Game based learning and simulation is making progress but still cumbersome and expensive to build

• Balancing individual vs. organizational learning is a challenge

• Working in the cloud is still a big trend

• Challenge: Finding the right mix / blend of learning modalities

• To sum up: be social, be ethical and share your knowledge

Outlook Desktop Alert Settings

2010-12-17T10:44:00.005+01:00

If you are like me, the Outlook desktop alert might distract you. It pops up and plays a sound to inform you about incoming emails. Let's make this more subtle:

In Outlook 2007 click on Tools > Options

Go to E-mail Options...

Click Advanced E-mail Options

Click Desktop Alert Settings...

Change the settings to fit your needs (e.g., 3 seconds with 50% transparency).

Done!

3 Excel Tips

2009-05-27T10:30:00.003+02:00

I have spend quite some time to find answers to the following 3 questions:

How do I group a pivot table by month/year/quarter?

Click on a single date entry in the pivot table - options - group selection (make sure all date fields are correctly entered as date, no blanks or text like n/a)

How do I create a running total in a pivot table?

If you don't want the sum of every value separately but want to add it all up over a period of time do the following: Have a look at the Pivot Table Field list (panel on the right), find the entry in the values area ("Sum of..."). Click on the arrow. Select the Value Field Settings in the list. IN the dialog select Summarize by 'Sum', and in the next tab (Show value as) select 'Running Total'. Why is it so complicated? I don't know.

How do I use the TODAY() function in a complex formula?

If you want to use the TODAY() function in a formula you might get an error (e.g., volatile). I wanted to generate the Sum of values if the date was before today. The trick is to seperate the comparison and the date from another and concatenate it afterwards. Excel seems to like it better this way:

"<=" & TODAY()

Excel 2007

2009-05-22T11:44:00.004+02:00

Recently I have been spending quite some time with Microsoft Excel 2007. I belong to the group of people who really benefit from the new design and layout, especially the ribbon. I don't have Excel at home so I might have to convert files on my machine. I came across two tools that might be intersting for you as well:

Excel Viewer
Zamzar - free online file conversion

Musilicious

2009-04-28T13:23:00.001+02:00

Be your own band:

Online Storage

2009-03-31T15:46:00.003+02:00

As you may know, I like to store some of my files online using googlemail or google docs. This works fine but there are also other nice tools out there:

www.humyo.de
www.getdropbox.com

Humyo gives you more online space (10GB) but with dropbox you can install a little client and then simply drag your content to a dedicated folder on your harddrive and it will be synced automatically (no upload dialog necessary)!

Photoshop online alternative

2009-01-23T13:29:00.002+01:00

I know I am not the first one to say it but desktop applications are going to die - soon. Check out Snipshot an interesting alternative to Photoshop.

Folder size

2009-01-23T13:07:00.007+01:00

If you are like me you like to clean up your harddrive every now and then. It is a lot easier when you know where the big and unused files are on your computer. I recently downloaded folder size - this application makes it easy to spot where your big files are located. It is indeed a shame that Windows doesn't come with it out of the box.

Networking networks

2009-01-23T13:01:00.004+01:00

As you might have noticed I added a link to my Xing homepage under my picture. I use a wide range of online profiles for different purposes. Xing is great for connecting with colleagues but I think the great potential of these social networks hasn't been released yet. By connecting different networks (e.g., blogger and xing) people can get a better impression of what kind of person you are.