Energy Advice Line

Eddie's 5 Tips to Manage Emails

2018-05-09T09:27:00.000+01:00

In the current digitalised world, emails have become an everyday part of life. It has become common to check emails on the go, and it has almost become an expectation to have a reply in a matter of minutes; but what is the best way to manage a constant influx of emails?

I have listed a few of my favourite tips – let me know what do you think!

Before you begin to implement a new strategy to manage your emails, you should have a clear out! We are all guilty of saving emails ‘just in case’ or subscribing to mailing lists that we never look at. Making sure you de-clutter, and delete all unnecessary emails so you can have a fresh start and really make the most of my top tips.

- Create Separate Folders to Organise Your Inbox
This will de-clutter your main inbox, making it easier to manage the incoming mail, while making it simpler to find old emails that you may need to refer to in the future.

- Dedicate Time to Your Inbox
Setting aside specific time each day to check your inbox will allow you to concentrate on other tasks without constantly being distracted by incoming mail. The amount of time you choose to spend on your emails will vary depending on your job role, some will need to check every hour, and others will only need to check once a day. If you’re unsure, I would recommend starting with three a day, once in the morning, then again in the early afternoon and then finally an hour or so before you go home. Once you have tried this for a few days you can begin to adjust.

- Send Less Mail
This one seems stupidly obvious and you may think you already do this, but if you want to receive fewer emails into your inbox; make a conscious effort to send less. Think about the email you are about to send, is it really needed or could you pick up the phone/walk across the office and have that discussion.

- Create Templates
Doing this won’t help to reduce the amount of emails you get, but it will mean you spend less time looking at them. If you notice a pattern in your responses or if you are consistently sending similar emails, consider creating templates so you can customise emails depending on who you are sending it to, rather than typing a whole new email every time.

- One Touch Rule
Adopting the one touch rule means you only come in to contact, with any incoming emails, once (This rule works best for those who set aside specific time to deal with emails). Once the email has been opened you must then do something with it, either by replying, carrying out the action required or putting it on your to do list. This rule is a great one to adopt for anyone who finds them continuously read the same emails over and over again.

These were just a few of my favourite ways to manage emails. All of the suggestions can be implemented as soon as you have finished reading this article – so give it a go and let me know how you get on!

Eddie – The nation’s favourite energy Guru x

Bristol Energy takes the alternative approach

2018-04-17T22:12:00.001+01:00

What is Bristol Energy?
Bristol Energy is a supplier founded by Bristol Council in 2015. It describes itself as 'a force for social good' and looks to deliver energy on a not for profit basis. The company focuses on using renewable energy to bring lower prices to consumers than the Big Six.

Bristol Energy has hit the headlines this week due to an alternative take on environmentally producing energy in the UK.

The new scheme aims to use actual human bodily waste to create a substance known as biomethane. This is a gas that is a clean alternative to fossil fuels, and therefore more environmentally friendly.

Working in collaboration with GENeco, the organisation will turn poo from the local residents into energy. Furthermore, any profits from the alternative service will be reinvested into the community.

The science behind it works as follows:

GENeco turns the waste into a sludgy substance
The sludge goes through anaerobic digestion
This process creates a biogas
Biogas is then cleaned and transformed
The new substance is the same composition as natural gas (98% methane)

This innovative project will also look to use waste food products in a similar way. Want to find out more about how the project works? Click here to watch the video and find out more.

Interested to find out if a scheme like this can save money on your business energy bills? Contact Energy Advice Line today by calling 0800 915 1800 to get a free, no obligation quote and see how much you could save.

Is the National Grid running out of juice?

2018-03-15T07:41:00.001+00:00

With the recent hit of the 'Beast from the East', and the small bursts of cold weather since, questions have been raised as to whether or not the National Grid is prepared. As temperatures drop the instinct is to crank up the heating to keep warm, but can our supplies keep up?

The question pops up every year, if not mulitple times a year, but this year the Grid was hit with infrastructure problems around the same time as the cold snap which put extra pressure on an already stretched system.

Our largest gas storage system in the UK, Rough, requires maintenance. Gas prices aren't as high as they once were, which means that the repairs were looking costly and the decision has been made to close it down. It was due to supply the last bulk of gas to the UK during the 'Beat from the East' but the cold temperatures actually caused a fault in the system.

Shortly thereafter, South Hook also suffered problems. South Hook is the UK's largest LNG (liquified natural gas) plant. This, in addition to three power stations being out for most of the day, caused the UK to go back to coal powered energy for the most part of the 24 hour problems.

Energy experts have been monitoring this situation for a long time, which is why we didn't suffer any shortage of power through the bitterly cold weather. We have an agreement in place that allows us to import energy when we need it and peaks costs over short periods of time when extra supply is really needed.

We also saw a lot of the extra energy being picked up by wind turbines over the snowy weekend, with nuclear power being the fourth in line to provide the power.

The best way to ensure that your house is kept warm during future cold spells is to take the time and make sure that it is adequately insulated. An advantage of this then means that you don't need to put the heating on as high, you'll get warmth that lasts longer by using less power. It will be an investment at first, but you'll find the savings appear in the long term.

Saving money in a cold snap

2018-02-27T21:32:00.001+00:00

The 'Beast from the East' has arrived on UK soil. Whether you're prepared or not, there's a few things to keep in mind with the cold front on our doorsteps.

First thing's first - what is it?

The current cold snap is what's known as a polar vortex. It's cold air that sits above the north and south poles and is controlled by low pressure, moving in different directions depending on which pole it is at. This weather has come over to us from Russia, with Siberian winds.

How can I keep warm?

Jumpers, and lots of them! Other than the obvious layering up, try and make sure any gloves aren't woollen where you're using your hands a lot outside. You may have seen when deicing the car that the ice sticks to the wool, this means that it then melts and makes your fingers even colder - there's a reason ski gloves aren't knitted.

Should I blast the heating in short bursts, or keep it low?

The verdict is always out on this one, some believe that keeping the heating on low all the time is more efficient, and others believe you should only have it on a little before you need it and only a little after it's reached the desired temperature. While there's no ultimate answer, having the heating on low does mean that everything is circulating through the pipes and there's less chance of the system freezing.

Be draught proof

It doesn't need to cost a fortune to prepare the house - padded strips can be bought from DIY stores at little to no cost; line your doorframes and block out any unwated chilly breezes. If you're not using your open fireplace then consider getting it temporarily filled so that no warmth escapes up the chimney, and no cold breezes come down!

Check in on your neighbours

The cold is difficult for everyone, but particularly elderly neighbours, if you have anyone vulnerable living in your neighbourhood then consider dropping in and saying hi. It doesn't need to be a massive gesture taking up your entire evening, but pop in and make sure they have anything they might need. A good deed makes everyone feel better.

Be prepared for the energy bills

If there's any costs you can cut back on during this time, then do because your heating bill is going to rise. Consider the little things like making your own coffee to take to work (and keep your hands warm), have a packed lunch, plan your food shop with similar ingredients - your bank account will thank you later, even if you have to be a little boring for a couple of weeks.

If you have any questions regarding the price of your energy bill, or if you want to know if you could be saving money by switching to someone else then give us a call on 0800 915 1800 and speak to one of our impartial gurus. Visit energyadviceline.org.uk for more information.

Top Tips for 2018

2018-01-26T12:00:00.000+00:00

If you're looking to get your energy spend in check for 2018 then look no further. We've got reminders of some of the easily forgotten jobs, as well as a couple of different ones you may not have thought of before.

Energy saving light bulbs - now a standard in most stores, there's really no excuse to not be using them. Be sure to check the colour of the bulb your buying, soft or warm whites are best for the home whereas cool or pure whites are more suitable for the office according to the Energy Saving Trust. Bonus tip: when did you last clean your lights? Dust in the fittings can reduce efficiency so be sure to give them a quick wipe when you change the bulbs.
Clearing out the freezer - one for the home, while having your freezer sufficiently filled helps keep the temperature constant, over-filling can result in the items nearer the door defrosting without you realising. Consider defrosting a couple of times a year to ensure everything is working as it should.
PAT Testing - make sure to book a regular PAT testing with your local service engineers and ensure that all office and work place electroics are working up to scratch and not likely to cause any hazards. While replacing old equipment will be an upfront cost, newer devices are likely to be more efficient meaning long term savings.
The Tea Round - While often the tea round can be a good time for a bit of office gossip catching up, it's also more energy efficient than everyone making their own 'sneaky tea'. The guidelines to keep in mind however include not filling the kettle with more water than you need, always fill enough to cover the heating element, and it doesn't necessarily need to reach a full boil before making the tea.
Get a smart meter - You've no doubt received a letter from your supplier by now requesting to book an appointment for your smart meter installation. The main aim of these units is to report your energy usage back to your supplier in real time, but it also helps you to see how much your spending - consider tracking your usage for one month, and then trying to beat it the next.

And don't forget, it always pays to make sure you're paying the best rates on the market. Visit energyadviceline.org.uk for your free, no obligation quote and find out how much you could be saving when you switch. Not all suppliers charge if you leave the contract early, or you can register for a renewal reminder to check again once your contract is up for renewal.

Here's why energy should be simpler

2017-11-16T22:46:00.000+00:00

The Energy Advice Line has welcomed calls by an industry insider for the Big Six suppliers to introduce simple changes that would see customers paying less for their energy, and being treated more fairly.

Julian Morgan, managing directer of the price comparison, switching, and advice service for energy users, said regulators should heed the comments by First Utility, a leading independent supplier, and enforce the changes.

"First Utility has echoed what we have been saying for some time - that energy companies need to make simple changes, like actually talking to their customers, in order to restore trust and deliver them a better deal," Mr Morgan said.

"We hope that Ofgem takes on board what this supplier is saying and apply the recommendations across the market - and crack down on those who don't fall into line."

Ed Kamm, chief customer officer at First Utility, has claimed that the Big Six suppliers avoid communicating with their customers because they know customers are "overpaying".

Mr Kamm made the claims as he identified four simple changes suppliers should be forced to make to ensure households and businesses pay less for their energy and are treated more fairly. He said regulators should:

force suppliers to talk to their customers: customers who were prompted to supply meter readings or switch to a new tariff when their deals epired, were likely to pay less for their energy
call things what they are: 70% of major energy supplier customers are on a standard tariff, which generally costs hundreds of pounds more than the cheapest deal. Mr Kamm said there was nothing standard about this tariff and that it should be called 'out of contract tariff'
make switching easier: introduce 24-hour switching and fine suppliers who fail to get it right
make bills and tariffs simple: not succumb to pressure from suppliers to reverse recent changes that slashed the number of tariffs each supplier can offer to just four

Mr Morgan said all of the recommendations, especially making switching easier, could transform the relationship between customers and suppliers that had suffered so badly in recent years.

"If suppliers were customer-focused rather than profit-focused, all parts of the energy market would benefit, including suppliers themselves," Mr Morgan said.

"Customers should be told when cheaper deals are available, their tariffs should be simple to understand and it should be simple to change supplier if there are cheaper deals elsewhere.

"But this is not the way it works in practice. Suppliers have built their business models on discouraging customers from engaging with them or taking a pro-active approach to their energy supplies.

"It's got to change and we hope Ofgem takes heed of what this industry insider has to say."

The Energy Advice Line is one of the UK's leading price comparison and switching services for business and domestic energy customers. It is also an advocate for energy market reform and has campaigned for a better deal for energy users, including calling for a ban on cold calling and changes to regulations to make it easier for all consumers to switch suppliers.

This service is completely independent and free. Consumers can quickly and simply search the market for the best available energy deals from an extensive panel of small and large energy suppliers. The service also offers a free advice line for business energy customers.

For further information visit www.energyadviceline.org.uk

How much is your renewal?

2017-11-02T20:06:00.000+00:00

Customers need to be wary of not ignoring their renewal letter when it arrives from their current business electricity supplier.

A number of suppliers in the UK will tend to offer a renewal rate that is 30-40% in excess of the current retail price with the primary objective that the customer will not act on the letter so that the contract can be rolled over onto more expensive renewal rates.

The suppliers renewal letter is very misleading...

A supplier's renewal letter can be very misleading in the way that it presents the price to the customer by using terminology such as "Don't worry, we are protecting your business prices for a further 12 months". If this terminology is used in the subject header of the letter many customers will trust their supplier and assume that the electricity rates detailed within the letter are competitive and the supplier is offering their best price first time.

A supplier intends to place you on an expensive renewal rate...

This is unfortunately the case as most suppliers will always try and put business energy customers on a expensive renewal rate hoping that the letter is filed away and it is only when the customer gets their first bill after the roll over that they realise how much their energy spend has gone up. Unfortunately in many cases it is then too late to act and the renewal has been assumed.

Read more about 'Avoid Expensive Business Electricity Renewal Prices' here

Energy price cap on the way

2017-10-12T18:34:00.000+01:00

Plans have been announced that aim to bring in a cap to energy prices, but what does this mean?

The draft legislation outlines how energy regulator Ofgem will gain power to cap tariffs known as 'Standard Variable Tariffs'. Unlike a fixed rate tariff, variable plans allow for prices to rise, and fall, depending on the changing market rates.

There are currently around 12 million households on a variable tariffs, and while it can work to your benefit when prices drop, there are currently no restrictions in place as to when these prices rise and you could face paying some very large bills.

Experts say that it is unlikely this price cap will come into force before the winter, but it is currently slated to last until 2020. Ofgem will also have the capability to extend it until 2023 if it decides this is necessary.

This cap won't affect all tariffs; pre-payment meters and green tariffs are exempt.

Julian Morgan, managing director of price comparison service Energy Advice Line, commented, "We're interested to see these caps come into place, and find out how it's going to properly affect the market. It's hard to say at this point in time how companies are going to react, but the chances are that the rates for these tariffs are most likely going to rise.

"The only way to get the best price for your energy, and save money along the way, is to check the market and see what options suit your usage - don't move to a capped tariff just because you think it's the right thing to do."

Energy Advice Line provides a free, no obligation quoting service that allows your business to check out the latest rates on the market and find the best price for your needs. Head to energyadviceline.org.uk to find out more and start saving today.

Our cold calling campaign continues

2017-10-05T17:59:00.000+01:00

The Energy Advice Line has spearheaded a campaign for the energy regulator Ofgem to ban the practice of cold calling because it placed undue pressure on consumers to agree to energy deals that were not necessarily the cheapest available.

"Although this case related to automated calls, it highlights the lengths that some companies go to to pressure consumers to buy their product or service," Mr Morgan said.

"We firmly believe that truly independent and reputable price comparison and switching services should not resort to unsolicited telephone calls. In awarding the record fine, the Information Commissioner rightly described nuisance calls as a 'modern pest'.

"Chooseing an energy supplier is a cruical decision because a bad choice can cost a household or business hundreds of pounds, or even more in the case of large organisations.

"Consumers need time to consider their decision and not be placed under pressure during an unsolicited telephone call."

Mr Morgan said he was aware of cases where consumers had been called, repeatedly, in once case while they were attending a funeral, by unscrupulous energy 'brokers' using heavy pressure sales techniques to force them to agree to an energy deal.

He said in many cases these cellars were not independent, despite their claims to the contrary, and were often calling on behalf of a single energy supplier and therefore not necessarily offering the cheapest deals.

"We would like Ofgem or the Information Commissioner to investigate the practice of cold calling by energy suppliers and the third parties they sometimes engage to do it," Mr Morgan said.

"Consumers need to take control of their energy supplies and shop around to find them the best deals, and switch accordingly.

"Truly independent and reputable services like the Energy Advice Line would never engage in cold calling because we don't need to. Consumers trust us to help them shop around and we never pressurise them to make a decision.

"Unfortunately not all suppliers or price comparison services take the same view and consumers need to be protected from them."

The Energy Advice Line is one of the UK's leading price comparison and switching services for business and domestic energy customers. It is also an advocate for energy market reform and has campaigned for a better deal for energy users, including calling for a ban on cold calling and changes to regulations to make it easier for all consumers to switch suppliers.

The service is completely independent and free. Consumers can quickly and simply search the market for the best available energy deals from an extensive panel of small and large energy suppliers. The service also offers a free advice line for business energy customers.

For further information visit energyadviceline.org.uk

Are you ready for winter energy bills?

2017-09-21T22:26:00.000+01:00

More small and medium-sized firms should seek help with reducing their energy bills says The Energy Advice Line.

Julian Morgan, managing director of the price comparison, switching and advice service for energy users, said a new survey by Vickers Energy Group suggested firms were not taking control of their gas and electricity supplies.

"It's crucial for SMEs not to put their energy supplies in the too hard basket and just coast along hoping for the best," Mr Morgan said.

"Just because the lights are on and the printer is working, doesn't mean that your business electricity bills are sorted. When prices are high and volatile as they are at the moment, it's important to take charge to avoid paying much more than you need to."

According to the survey, almost 50% of firms said they didn't have "readily available" funds to pay for their energy bills and 75% said they were familiar with "bill shock" during energy intensive cold winter months.

Further, the survey found that 40% of SMEs had never been offered any help or advice on how to reduce their expenditure on energy.

Mr Morgan said more firms needed to pick up the phone and discuss their energy bills with an independent and reputable energy service like the Energy Advice Line.

"We have expert advisers who know all there is to know about energy bills and switching," Mr Morgan said. "Being on the right tariff is key and good advice is essential.

"Taking out a fixed term contract, for example, can significantly reduce the prospoext of "bill shock", which comes from not really knowing what you are paying for your energy.

"This security of knowing that your tariff will not increase over a certain period makes it much easier for a firm to budget for their energy bills and to reduce the risk of not having the money to pay a bill when it arrives.

"We can also advise on other ways to keep bills under control, like paying by direct debit.

"But most of all we can help firms find the cheapest available deals for the needs, and facilitate the switch so that it's seamless and easy. To do otherwise is to throw money away."

The Energy Advice Line is a consumer champion and an independent price comparison and switching service for householders and small and medium-sized businesses. The service enables consumers to quickly and simply compare electricity and gas prices, and to switch to the best available deal on the market.

The service also offers free advice and a contract management service, including alerts to remind business consumers when their fixed-term energy contracts are about to end.

For further information, visit energyadviceline.org.uk

What is collective switching?

2017-09-07T12:28:00.000+01:00

The Energy Advice Line has welcomed an Ofgem ruling that requires energy suppliers to publicise "collective switch" tariffs on their Cheapest Tariff Message (CTM).

Suppliers are already obliged to include information on bills about the cheapest tariffs available and how much a customer might save by switching to the deal.

But under a new ruling, suppliers must also include details of the tariffs available through collective switches - those organised by a group of people who use their buying power to get a better deal.

Normally a customer would have to register with the collective before switching, but under the new ruling they will be able to switch after the collective rate has already been fixed.

"When carried out in a responsible and trustworthy manner, we value collective switches as an innovative way of engaging consumers and facilitating the switching process," Ofgem says. "Collective switches provide consumers, including the vulnerable, with another means of accessing better energy deals, which in turn enables them to save money."

But Julian Morgan, managing director of the price comparison, switching and advice service for energy users, said it was important for consumers to examine collective switch tariffs very carefully as often they were not as cheap as they appeared at first glance.

"There's no reason why more customers should not benefit from collective switch tariffs, an innovative way of securing good deals and encouraging consumers to switch," said Julian Morgan, managing director of the Energy Advice Line, the UK's leading price comparison, switching and advice service.

"But it's important to look at the details of the tariffs and ascertain wehther it is genuinely cheaper than other deals available elsewhere. The collective may not have had access to the best deals, for whatever reason, so consumers need to be careful."

Mr Morgan said there was no better way to find the best deal than shopping around and checking the market.

"You should do this yourself or use the services of a reliable and reputable service like ours. Our quotes are quick, simple and you can compare this with what you are already paying, or the collective switch tariff publicised on the CTM.

"The important thing is to stay in control of your energy supplies, switch regularly and make informed decisions. That's the best recipe for saving money on your energy bills."

The Energy Advice Line is a concumer champaign and an indepdendent price comparison and switching service for householders and small and medium-sized businesses. The service enables consumers to quickly and simply compare electricity and gas prices, and to switch to the best available deal on the market.

The service also offers free advice and a contract management service, including alerts to remind business consumers when their fixed-term energy contracts are about to end.

For further information, visit energyadviceline.org.uk

Only 1/5 business shop around for energy

2017-08-24T19:46:00.000+01:00

Most small and medium-sized firms were missing out on savings by failing to shop around for their energy supplies.

Julian Morgan, managing director of the price comparison, switching and advice service for energy users, said he was shocked by the findings of the survey by independent supplier Opus Energy.

The survey found that 81% of small businesses failed to shop around for their energy supplies, while almost one-quarter were paying out-of-contract rates for their gas and electricity.

Significantly, 12% of businesses had never switched suppliers, opting to stay loyal to their existing energy company.

“It’s very clear, and actually quite shocking, to see that so many time-pressed small business owners and decision makers are simply not prioritizing their energy supplies,” Mr Morgan said.

“There’s no doubt that most of these firms are paying more than they need to by not switching – and depending on the size of the company and the sector they are in – this could amount to hundreds of pounds in lost savings each year.

“Those companies that have never switched suppliers have lost out the most, probably by a significant amount.”

Mr Morgan said many SME owners wrongly believed it was not worth their while to switch suppliers, and that it would be a long and complicated process to shop around.

“Nothing could be further from the truth, “ Mr Morgan said. “Using a reliable and reputable switching service like the Energy Advice line means business owners save themselves all the legwork.

“And once we find them a cheaper deal, we handle the switching and provide a free contract management service as well. There’s no obligation and the service is free.”

Mr Morgan particularly appealed to small firms that had never switched suppliers, and those who were on expensive out-of-contract rates to shop around for good fixed-rate deals.

In other areas, the Opus Business Boost Report showed that the majority of UK SMEs were trying to manage their energy better and had adopted a positive attitude towards renewable supplies.

Of the 500 SMEs surveyed, 78% said they were keen to be supplied with renewable energy and of these, 40% wanted it because of its smaller environmental impact and 38% to advance their green credentials.

More than half (51%) of businesses already have smart meters to help them keep track of their energy use, although a fifth didn’t know how to use their meter.

The Energy Advice Line is one of the UK's leading price comparison and switching services for business and domestic energy customers. It is also an advocate for energy market reform and has campaigned for a better deal for energy users, including calling for a ban on cold calling and changes to regulations to make it easier for all consumers to switch suppliers.

The service is completely independent and free. Consumers can quickly and simply search the market for the best available energy deals from an extensive panel of small and large energy suppliers. The service also offers a free advice service for business energy customers throughout the to of their energy contracts.

For further information visit www.energyadviceline.org.uk

Energy should be simple - let's make it so

2017-08-10T19:16:00.000+01:00

force suppliers to talk to their customers: customers who were prompted to supply meter readings or switch to a new tariff when their deals epired, were likely to pay less for their energy
call things what they are: 70% of major energy supplier customers are on a standard tariff, which generally costs hundreds of pounds more than the cheapest deal. Mr Kamm said there was nothing standard about this tariff and that it should be called 'out of contract tariff'
make switching easier: introduce 24-hour switching and fine suppliers who fail to get it right
make bills and tariffs simple: not succumb to pressure from suppliers to reverse recent changes that slashed the number of tariffs each supplier can offer to just four

Use batteries to slash your energy bills

2017-07-27T16:32:00.000+01:00

UK Government has launched the first phase of a four-year plan in order to bring down the average cost of domestic electricity bills.

The plan, cited at £246 milllion, is part of an investment into battery technology as a long-term vision including giant battery facilities around the National Grid to store excess wind and solar energy that is produced in preparation for a rise in demand.

Homes throughout the UK will be helped with solar panels in order to generate and store their own electricity, employing the new batteries in order to sell the remaining power back to the National Grid when it is not required.

Costs will also be reduced for both domestic and business customers who turn off their appliances at peak times, in favour of powering their equipment at the cheaper off-peak times.

Estimations from the government and Ofgem (the energy industry regulator) currently state that consumers could save between a massive £17 billion and £40 billion by the year 2050.

The first phase is to be known as the 'Faraday Challenge', named after the Victorian English scientist who studied electromagnetism and electrochemistry.

Plans include establishing a centre for battery research in order to make the UK a world leader in design, development and the manufacturing of electric batteries. The project will be lead by the Engineering and Physical Sciences Research Council (EPSRC) in order to join the most innovative minds and best facilities with the goal of making products more accessible and affordable.

Earlier in 2017 a consultation was held with regards to the industry's strategy to increase productivity within the UK and received more than 1,900 responses from a variety of businesses and organisations.

Cleaner technologies remain the priority for the industry.

Business and energy secretay Greg Clark said: "A smarter energy system will create new businesses and high-skilled jobs, while making sure our infrastructure is able to cope with demand."

Gareth Redmond-King, head of climate and energy at WWF, said battery storage was a "game-changer" in the ability to produce clean power from renewables.

"These technologies give us flexibility to run on solar when the sun isn't shining, and be powered by wind when it is still.

"It will support the transition to electric cars and enable our homes to be more efficient - which means cheaper, as well as cleaner and greener energy."

It's always worth ensuring that both your home and business are running as efficiently as possible. This means that you can keep an eye on your energy expenditure and be aware of any unnessecary expenses that could otherwise be avoided. If you're unsure whether or not you're on the best rate for your energy spend, get in touch with our gurus for your free, no obligation, quote at energyadviceline.org.uk

Does better service mean better prices?

2017-07-20T22:05:00.002+01:00

Business energy users and households should consider customer service as well as price when choosing a supplier, according to the Energy Advice Line.

The call follows a newspaper survey that showed a huge disparity between suppliers when it came to total spending on customer service.

“Instances of very poor customer service and bungling by energy suppliers still abound and this comparison of spending sheds interesting light on possible reasons why,” Mr Morgan said.

“The difference between the highest and lowest spenders on customer service is significant, so it seems sensible to consider factors in addition to price when making a decision on which supplier to go with.”

The Telegraph newspaper defined customer service to including complaints handling as well as simple requests such as a change of address, and any technology that customers can use to communicate with their supplier.

Of those suppliers who responded to the request for information about spending on customer services, Scottish Power rated the highest at £42 per head per year. However, this included a one-off investment to improve out-of-date IT systems and does not reflect ongoing investment in customer services. Ofgem banned the firm from recruiting new customers last month until it had fixed its customer services problems.

First Utility was ranked second highest spender at £26 per customer each year, followed by British Gas (£16), E.On (£14) and npower (at least £6.67). EDF and SSE refused to disclose their customer services spending.

“We help countless customers each year who contact us in desperation and frustration at the terrible standards of customer service offered by their supplier,” Mr Morgan said.

“Resolving a problem with a bill, or even changing something as simple as an address, can prove to be a time-consuming and infuriating exercise. If you are a business this can be an expensive waste of time.

“We would urge all customers not to make price the only factor when choosing supplier, although value-for-money is obviously crucial.

“Our expert advisers, who know the energy industry well, can help you make the right informed choice.”

The Energy Advice Line is one of the UK's leading price comparison and switching services for business and domestic energy customers. It is also an advocate for energy market reform and has campaigned for a better deal for energy users, including calling for a ban on cold calling and changes to regulations to make it easier for all consumers to switch suppliers.

The service is completely independent and free. Consumers can quickly and simply search the market for the best available energy deals from an extensive panel of small and large energy suppliers. The service also offers a free advice line for business energy customers.

For further information visit www.energyadviceline.org.uk

Will independent suppliers help you save?

2017-07-13T21:22:00.000+01:00

The UK’s most highly rated price comparison and switching service for energy users has urged consumers in search of the best deals to seek out smaller independent suppliers.

Julian Morgan, managing director of the service ranked number one on consumer feedback site Trustpilot, said more independent suppliers were entering the energy market than ever and challenging the monopoly of the Big Six.

“The clear message for consumers is that there are highly competitive alternatives to the major players now and it makes sound financial sense to take a look at what the independents are offering,” Mr Morgan said.

“Consumers have made it clear that they have lost faith in the Big Six after years of high prices and lack of competition in the market. I am pleased to report that that situation has started to change.

“The suppliers on our panel now include more small and independent suppliers than ever before, and they’re offering highly competitive deals in a bid to take on the Big Six.

“We’re advising both domestic and non-domestic energy consumers to use a reputable and independent price comparison service like the Energy Advice Line to seek out the smaller players to see what they have to offer.

“These consumers could well save money and bag a better level of customer service if they do.”

Extra Energy, a highly competitive new entrant to the UK energy market, launched two new tariffs costing less than £940 in a bid to take the top spot for the cheapest dual-fuel energy tariff of 2014.

In November it was reported that more than 36% of all consumers who switched energy supplier had switched to Extra Energy to take advantage of the big savings being offered to homes and businesses.

The company claims that by running “a highly efficient and lean operation” that does not advertise it is able to pass on big savings to consumers.

Mr Morgan the business model adopted by Extra Energy and other new entrants to the UK energy market was proving very popular with business and domestic energy consumers.

“High prices, poor service and tarnished reputations of the big energy suppliers are prompting more and more consumers to consider their options,” Mr Morgan said.

“Lots of consumers are now switching to small, independent suppliers that might not be household names but are offering competitive deals and the prospect of better customer service.

“Smaller companies are often more nimble and customer-focused because they have to be competitive to get ahead. This is winning over customers who have lost faith in the Big Six.”

The Energy Advice Line is one of the UK's leading price comparison and switching services for business and domestic energy customers. It is also an advocate for energy market reform and has campaigned for a better deal for energy users, including calling for a ban on cold calling and changes to regulations to make it easier for all consumers to switch suppliers.

The service is completely independent and free. Consumers can quickly and simply search the market for the best available energy deals from an extensive panel of small and large energy suppliers. The service also offers a free advice line for business energy customers.

For further information visit www.energyadviceline.org.uk

Tax cuts for community energy

2017-06-29T20:25:00.000+01:00

Previously, the Government announced plans to slash the tax reliefs available to community energy projects by at least 30%. The plans to cut tax reliefs for community energy schemes to build new renewable power capacity such as solar and wind. Green campaigners have warned of the adverse affects this will have on the UK's renewable sector.

These changes were announced during the third reading of the finance bill last week and came about completely unexpectedly. No longer will investors in community energy projects be able to benefit from Enterprise Investment Schemes, or the Social Investment Tax Relief as well as other schemes. This in turn makes the investments less attractive due to the sudden decrease in monetary benefit.Earlier this year the Government announced subsidy cuts for domestic solar installations, also known as the feed in tariffs, by up to 87%.

The CEE carried out a survey during October with participation from 80 community energy groups - over 11,000 people were questioned. This survery revealed that 90% of the groups admitted their projects would struggle in the face of the proposed cuts. It is estimated that this change in the plans will lead to the loss of 27,000 jobs, not including the 1,000 already predicted as other solar energy businesses are closing down.

Solar was close to the point where it would be classed as subsidy free, and currently only adds £6 a year to a consumer's bill. Greenpeace energy campaigner Barbara Stoll accused the Government of making a "political choice, not an economic necessity".

Companies currently producing solar energy have blamed the planned subsidy cuts as the reason for their closure . They have caused uncertainty, however it could end up being a short-term issue as future announcements concerning a 'reset' will help to restore investors faith in renewable power.

The changes will come into force from 30 November this year. Financial secretary to the Treasury Dave Gauke has claimed that it will avoid the 'misuse' of the tax break by venture capital schemes. It was announced as part of the summer budget as the Government claimed to monitor the use of venture capital schemes by community energy to ensure that the schemes have not been abused, and ensuring they provide value for the tax payer.

As the energy sector continues to be brought into the limelight it serves as a reminder that it is just as important as ever to keep on top of your energy spend, and make sure your home and your business is continuing to be as energy efficient as possible. You'll thank yourself when the next bill arrives on your doorstep.

Always compare energy with an impartial expert, such as the Energy Advice Line, to make sure that the advice you are given is truly unbiased and completely reliable. Find out more at energyadviceline.org.uk.

Restaurants - take control!

2017-06-22T19:41:00.000+01:00

Britain's catering sector should take control of energy costs by cutting waste and shopping around for better deals to recude it's £1.3 billion annual spend on energy, according to Energy Advice Line.

A survey of 150 restaurant owners, managers and chefs carried out by Big Six energy supplier E.ON showed energy worries came second only to staff issues, yet three-quarters admitted they didn't know how to reduce their energy consumption.

The research revealed that despite more than 80% of restaurateurs saying they considered sustainability when making business decisions, 75% said they do not have the tools and knowledge to make changes. Energy costs make up almost a quarter of overheads for the restaurant and catering industry, with an estimated 10% of this lost on wastage.

"The findings must be a major concern for the catering industry, which is one of the most energy-intensive sectors in the UK," said Julian Morgan, managing director of the Energy Advice Line, the UK's leading price comparison and switching service for consumers.

"It's estimated that reducing energy use by 25% across the industry could result in savings of £325 million - a significant amount for a sector where margins are often very tight.

"We urge small and large organisations in this sector to really take control of their energy costs - by implementing a workplace energy saving plan, and by shopping aorund for the very best energy deals.

"We understand that energy bills often languish in the too hard basket in the hospitality sector, but in reality this is the industry that can least afford to do that."

The survey revealed that the profit margin of an average UK restaurant was approximately 8%. With estimated energy savings of nearly 25% achievable in most restaurants, the research showed they could boost profit margins to around 12.6%.

Chefs and retaurateurs admitted to leaving on gas hobs, grills, deep fryers, heat lamps and ovens throughout service so that high quality food could be turned out quickly. The Carbon Trust estimates that the UK hopsitality sector generates the equivalent of about 8 million tonnes of carbon - greater than the entire carbon emissions of Costa Rica or Kosovo.

Michelin-starred chef Glynn Purnell and E.ON have launched a campaign to help small businesses save energy and money through a special Energy Toolkit created to help firms manage their energy use and plan efficiencies.

"Restaurants need to strike a balance between quality food and service and energy costs, for the sake of their bottom line and the environment," Mr Morgan said.

"It sounds hard but it's not - restaurateurs need to devise an energy saving strategy and get their staff to embrace the policy. There is a range of things they can do to save money - choosing energy-saving equipment, locating fridges and freezers away from hot kitchens, and considering induction hobs instead of gas just to name a few.

"But switching suppliers is the easiest way of all to cut costs. Restaurateurs are simply wasting large amount of money if they don't check the market for the best deals and switching suppliers accordingly."

The Energy Advice Line is a consumer champion and an independent price comparison and switching service for householders and small and medium-sized businesses. The service enables consumers to quickly and simple compare electricity and gas prices, and to switch to the best available deal on the market.

The service also offers free advice and a contract management service, including alerts to remind business consumer users when their fixed-term energy contracts are about to end.

For further information, visit energyadviceline.org.uk

What's the deal with smart meters?

2017-06-15T19:49:00.000+01:00

According to a report by Smart Energy GB, the recent roll out of smart meters has helped around three quarters of customers understand their energy bills better. But are the meters as efficient and as useful as the energy suppliers claim they are?

Nearly 80% of domestic energy customers have now begun taking steps to minimise their energy usage, for example turning off lights, not having the heating turned up as high, or even changing the way in which their household appliances are used. A simple display illustrating the use of energy is really helping people to further understand the way in which their energy spend is calculated.

However, one apparent flaw to the system is it's reliance on a mobile network to transmit the data back to energy suppliers, such as the meter supplied by Ovo. Despite the UK spending £11bn on the project, paid for by customer's bills, this is still an issue that will affect a large number of consumers living in the rural areas of the country. Even in built up cities there are still black spots where signal is weaker than it would be expected to be - and surely a customer would rather have this resource used for their own personal communication, rather than having it taken up by themselves and their neighbours to transmit extra data.

Earlier this year MPs on the energy and climate change committee warned that the government's programme regarding smart meter installation to homes by 2020 could end up as a 'costly failure' to the UK - particularly because of the meter's reliance on the mobile network, and how it is almost non-existent still in some areas of the country.

Smart Energy GB is continuing to promote their use for the domestic consumers, while insisting that a new network is being built in order to facilitate the use of smart meters in homes. "All smart meters in households across the country will run through a new, secure, dedicated national data and communications network, currently being built solely for smart meters. It is scheduled to go live in 2016 and will cover 99.25% of England, Scotland, and Wales," it says.

Do you have a smart meter for your home, or even your business? How has it affected you and the way your household manages their energy usage? Every household and microbusiness in Great Britain can have a smart meter installed as part of the national roll-out until 2020.

For the latest advice on your business energy contract speak to our team of professional advisors today energyadviceline.org.uk

Which? reveals top energy deals for June

2017-06-11T20:21:00.000+01:00

Is your energy contract up for renewal this month? Are you looking to switch supplier and save yourself a bit of money at the same time?

The team at Which? have taken it upon themselves to go through some of the cheapest deals on the market so you can be sure that you're saving money.

They've compared how this year's deals stack up against this time in 2016, and the good news is that they're looking, on average, £100 cheaper.

Check out the full article from Which? here.

What's next? If you want to change your tariff simply give us a ring on 0800 915 1800 and let us know which you're thinking of switching too. We can then compare it with your existing tariff to see what kind of a saving you could make, or if there's another tariff that's even better for you. You can also check our quotes online at energyadviceline.org.uk

What is the Energy Market Reform?

2017-06-01T20:21:00.000+01:00

Energy Market Reform (EMR) aimed at overhauling the UK’s power generation is likely to hit small and medium-sized firms hardest when it comes to price rises, according to the Energy Advice Line.

Julian Morgan, managing director of the price comparison, switching and advice service for energy users, said the package of measures designed to ‘keep the UK’s lights on’ had now come into effect and would likely impact SMEs the most.

“We expect the EMR to have a significant impact on price rises over the next ten years, as suppliers need to spend £110 billion on new-generation infrastructure,” Mr Morgan said.

“In the short term, some suppliers have confirmed that 0.1p/kWh will be added to the price of energy in 2015, and these increases are likely to rise gradually but significantly over the next decade as investment increases.”

Mr Morgan said large intensive energy users such as those in the steel, cement and paper industries, would benefit from exemptions of between 50 and 100 percent of any energy price rise resulting from the reforms.

But he said offering big businesses cheaper power meant that smaller firms not included in the exemption, and households, could be left to pick up the tab.

“As ever, small businesses will have to be vigilant and clever when it comes to buying their energy and controlling their usage,” Mr Morgan said.

“The only way to keep bills down in this market for the foreseeable future is for firms to really take control of their energy supplies and be smart when it comes to choosing a supplier.

“This means using a reputable and impartial service like the Energy Advice Line to compare the market and switch suppliers regularly to stay ahead of the curve and avoid price hikes.”

The EMR is a package of measures designed to replace retiring nuclear and fossil-fuelled power stations that have reached the end of their working lives. New low-carbon generators are also needed to help meet Government environmental targets.

To encourage investment in low-carbon generation, the government is offering "contracts–for–difference" (CfD) whereby qualifying projects are guaranteed a minimum price for their electricity.
Another key mechanism will support lower carbon power generation, such as wind farms, as well as providing security for those who ‘keep the lights on’ by keeping their plants available as back-up for times when renewable sources are unavailable.

The government acknowledges the measure will contribute to higher electricity prices but says the increases will be less steep than they would have been if no action were taken.

The Energy Advice Line is a consumer champion and an independent price comparison and switching service for householders and small and medium-sized businesses. The service enables consumers to quickly and simply compare electricity and gas prices, and to switch to the best available deal on the market.

The service also offers free advice and a contract management service, including alerts to remind business consumers users when their fixed-term energy contracts are about to end.

For further information, visit www.energyadviceline.org.uk

Inefficient buildings cause bills to soar

2017-05-04T18:38:00.000+01:00

Are you the owner of a new build? Looking to refurbish your business or remodel your home? Pay close attention as some efficiency claims are not quite what they seem.

Make sure you check your bill when it comes in and see if it sounds reasonable against your actual energy usage - anything alarming should be reported straight away to your supplier. There may be an issue with your bill, an incorrect meter reading provided, or your home is not as efficient as claimed when you purchased.

A study carried out by Bath University has uncovered statistics which highlight how the lack of follow up regulations mean that energy efficient buildings are failing their occupants. What is known in the industry as the 'performance gap' covers the difference between what a building is predicted to use and what it actually uses once the occupants have moved in.

Our buildings in Britain account for almost half of the country's greenhouse gas emmissions and the study proposes this could be cut if buildings act as they are predicted to.

After interviewing a series of building modellers it was found that they were unable to agree on what aspects of the building are most useful for energy efficiency, and what impact they actually make on the total of a bill each month or year.

The UK's Green Building Council has called for a method of certifying buildings that falls in line with the current certificates that we recognise for our electric appliances. This is currently not a legal obligation but could be something required in the future.

If you're unsure whether your bill seems reasonable or not, or would like to find out what the best rates on the market for your home are, contact Energy Advice Line. The free and no obligation advice service can look up what rates you should be paying, advise on the best choice for your situation, and manage the switching process for you if you would like to do so. For more information head to energyadviceline.org.uk

UK's coal free day

2017-04-27T21:28:00.000+01:00

Statistics from the National Grid show that last week was officially the UK's first ever working day without relying on power from coal since the industrial revolution.

The UK has relied on coal for power since it began using the fossil fuel and the only remaining plant (West Burton 1) went offline on Thursday 21 April 2017. Nation Grid tweeted the above graphic, highlighting the first period of coal free power since 1880.

This isn't the first time England has been powered coal-free, as during 2016 shorter periods were also successful - the largest of note being 19 hours. Coal's share of the market also dropped to 9%, down from 23% in 2015.

The government and energy industry have been working on making the country coal free as alternative methods of production develop - coal-free days will become more common as these options become more and more viable.

Coal was the main method of powering the UK until the early 1990s, and 2025 will see the forced closure of the last coal power station, as per existing government plans to move away from being reliant on fossil fuels and meet the UK's commitment to renewable energy.

Mainland Europe still hold the best record for using renewable power alone, last May Germany and Portugal had fossil fuel free periods.

Energy prices will continue to fluctuate as we move away from fossil fuels, and the only way to make sure that you are always getting the best price is to keep on top of the market. Not all tariffs have a penalty for switching mid-contract so if a better price comes up it pays to change. The Energy Advice Line handles the switching process for you, making it quick and simple. Find out more at energyadviceline.org.uk

Image courtesy of National Grid Twitter.

Small firms need to be protected

2017-04-20T22:01:00.000+01:00

The Energy Advice Line has joined calls for small businesses to be given the same consumer protections as domestic energy users.

The call comes as it emerged that business energy users would not receive the much-trumpeted announcement of a self-imposed price freeze by Big Six supplier SSE.

Julian Morgan, managing director of the price comparison, switching and advice service for domestic and business energy customers, said the plight of business energy users had been ignored for too long.

He backed calls by the Federation for Small Businesses (FSB) for a better deal for small and micro businesses. The FSB said they were disadvantaged compared to domestic energy users and large companies when taking out energy contracts.

"We support calls by the FSB for micro businesses to be given the same consumer rights as domestic consumers when it comes to energy," Mr Morgan said.

"We also endorse calls for the energy regulator to make suppliers publish their default tariffs for small business customers who currently face difficulties when attempting to compare prices and switch providers.

"Vast numbers of small and micro business are run by a very small number of people, and very often just the owner. They have no more expertise or knowledge about energy contracts than a domestic consumer, and therefore they need the same protection."

Read more about 'Energy Advice Line calls for better protection for small firms' here

Seek independents when switching this year

2017-04-13T18:38:00.000+01:00