Are you rolling out a change or new initiative in your company? Don’t even think about starting a change process without completing these steps.

Start with a plan

Any change you want to get rolling, whether it is a change in strategy, policy or when changing systems, must come with a well thought out plan.

If you don’t have a plan before beginning the change process, the expenses for your change effort will increase rapidly. Chances are, you will also find that your efforts will not be accepted among your staff and may ultimately fail. [click to continue…]

If you really want to get the most out of your staff, you need to be willing to challenge them.

Challenging work brings lots of benefits to workplace morale, improvements to culture as well as increased employee output.

Below are some reasons as to why challenge is so important in the workplace. [click to continue…]

Are your customers complaining about the level of service they are receiving?

Are you immediately jumping to the conclusion that the customer is being unreasonable?

While customer service interactions can often be frustrating, and client requests can frequently appear demanding, there may be barriers in your organization that might make reasonable consumer requests seem excessive. [click to continue…]

We are confronted with obstacles every day. Sometimes they can be predicted, other times they cannot.

Being confronted with an obstacle is much more different than being confronted with a failure. While avoiding failure prevents action, avoiding obstacles may still bring success.

Since obstacles differ from failure, they require a totally different outlook. [click to continue…]

Picture yourself logging into your analytics tracking software to find that you had a huge and unexpected surge in traffic over the past day.

What do you do? Do you celebrate? Hope another surge in traffic comes tomorrow? [click to continue…]

You have just passed a huge milestone in your business. What do you do next?

Don’t rest yet! There is still plenty for you to do. However, remember that there are also plenty of things NOT to do. [click to continue…]

Pretend you have an important position you have to fill. Do you hire from the outside or do you promote from within?

This is a very important question you have to answer, and it is imperative that you weight the costs and benefits of each strategy. [click to continue…]

While change is an issue we face more than any other, it is is also something we have the most difficulty dealing with.

Between identifying the actions needed to handle change, to getting your entire staff to embrace new ways of doing things, change management is a daunting practice that many managers dread.

If you are undergoing a period of transition in your company or industry, here are some things to keep in mind to help streamline the change process. [click to continue…]

We’re taught at an early age that failure is a bad thing. When we do poorly on tests, we receive a failing grade.

When a business goes bankrupt or dies, it is said to fail.

We are constantly reminded every day that failure is something negative. But what about the positives of failure? There are so many benefits to failing, I find it difficult to argue that failure is anything close to negative. [click to continue…]