Esendex Support Blog

SMS Inbound Delays on VodafoneUK Traffic - Resolved

Jonathan — Tue, 30 Jun 2009 06:26:00 +0100

The issue with some VodafoneUK inbound traffic being delayed has now been resolved and normal service has been resumed.

SMS Inbound Delays on VodafoneUK Traffic

Kate — Mon, 29 Jun 2009 17:17:00 +0100

VodafoneUK are currently experiencing technical difficulties which may result in some inbound traffic being delayed. They are currently working on this and hope to have this resolved soon.

SMS Delivery Outage for O2UK - Resolved

Kate — Fri, 12 Jun 2009 11:41:00 +0100

This issue has now been resolved and normal service has been resumed.

SMS Delivery Outage for O2UK

Kate — Fri, 12 Jun 2009 10:25:00 +0100

Premium services, LBS and outbound traffic may see delays in delivery or expired messages. O2 have advised of a major service failure in their systems. Messages may be delivered with delay or may expire. Steps have been taken by Esendex to minimise the impact on customers. Updates will follow shortly.

Infrastructure Failover Testing and System Update - [Complete]

Kate — Fri, 05 Jun 2009 15:52:00 +0100

We will be performing quarterly failover tests and a system update on our infrastructure as indicated below.

Purpose of maintenance: Infrastructure Failover Testing and System Update
Date: Sunday 5th July 2009
Time: 10:00am - 12:00pm BST time
Duration: 2 hours. Possible disruption at different times during the maintenance window
Service Affected: Outbound messages will be delivered with delay and inbound messages may be slow to come through.

Esendex apologises for any inconvenience experienced by this necessary work. Although we do not anticipate the maintenance to have an impact for the full two hours, the service should be considered at risk for the duration of the maintenance window.

We do appreciate your co-operation and understanding during this event. If you have any queries relating to this maintenance please contact us on 0845 356 5759 or alternatively submit a support ticket by emailing support@esendex.com

Kind Regards,

Esendex Support Team

Update:

Maintenance has now completed, your should experiance normal service.

Thank you,

Esendex Maintenance Team

Delays on some UK inbound traffic - Resolved

Kate — Fri, 29 May 2009 17:07:00 +0100

Any delays experienced on inbound traffic have all been resolved now. If you have any queries please contact the support team.

Delays on some UK inbound traffic

Kate — Fri, 29 May 2009 12:43:00 +0100

Customers may experience delays on some UK inbound traffic. This is being worked on and should be resolved shortly.

SMS Delivery Outage for O2UK - Resolved

Kate — Mon, 18 May 2009 09:53:00 +0100

This issue has now been resolved and normal service has been resumed.

SMS Delivery Outage for O2UK - Update

Kate — Fri, 15 May 2009 17:31:00 +0100

This is being worked on by O2UK as a priority and won't affect any new message submissions. Some previously submitted messages may be delivered with delay or may expire.

SMS Delivery Outage for O2UK

Kate — Fri, 15 May 2009 15:22:00 +0100

Premium services and outbound traffic may see delays in delivery or expired messages. O2 have advised of a major service failure in their systems. Messages may be delivered with delay or may expire. Steps have been taken by Esendex to minimise the impact on customers. Updates will follow shortly.

Delays on Inbound Traffic - Resolved

Kate — Wed, 13 May 2009 16:58:00 +0100

There are no more delays in inbound traffic, but some message events may take a little time to come through.

Delays on Inbound Traffic

Kate — Wed, 13 May 2009 16:27:00 +0100

We are currently experiencing delays on some inbound traffic. We are working to resolve this and will keep you updated.

French Network Delays - Resolved

Kate — Fri, 24 Apr 2009 14:37:00 +0100

We have been informed by the networks that the delays with French traffic have all been resolved, but if you are still experiencing any issues please let us know.

French Network Delays

Kate — Mon, 20 Apr 2009 17:14:00 +0100

We are currently seeing some delays for traffic to France; the networks are aware of the issue and are working to resolve this as soon as possible. We will keep you updated on the progress.

Planned maintenance completed

Nicholas — Sun, 05 Apr 2009 13:00:00 +0100

The planned maintenance period was concluded an 1pm GMT. Our appologies for any disruption in our service that occured during this time.