Ireland telecommunications is in the spotlight due to the launch of the Exemplar Network.  The launch is currently limited to a testbed in the Dublin area but is planned for a phased nationwide roll-out by 2013.

The Irish government has invested €5 million in the development of the network and expects to invest another €5 million before the network is done.  This is on top of the large but undisclosed sum given to InTune Networks, a network vendor whose technology is showcased in the Exemplar Network.

InTune is developing ultra-fast broadband communications technologies that are to be showcased in the Exemplar Network.  The technology is rumored to be a new type of WDM laser coupled with Ethernet switching and OTN to offer transport and switching in the same unit.  The product, the iVX8000, is positioned to solve the Metro-Network bandwidth bottlenecks and offer a dynamic provisioning mechanism to respond to ever-changing metropolitan demands.

It seems as though we’ve heard this story before.  The telecom vendor sector is littered with carcasses of companies who have tried to approach the WDM/Ethernet layers with a new technology.  The most recent one being Matisse Networks of California whose implementation of Optical Burst Switching promised but never really delivered.

Let’s hope the luck of the Irish is on InTune’s Side.

I recently went to the LTE World Summit in Amsterdam.  The show was quite a bit smaller than I would have expected for an industry under pressure to transform itself.  There were a number of very good speakers and panels that more than made up for the apparent lack of industry participation.  Overall the show was sufficient but it left me with the impression that the LTE/Mobile industry in Europe needs leadership, badly.

Currently mobile networks in Europe are at an impasse on which technologies to implement to cope with the current and (non)expected broadband data usage on their networks.  Their US and Asian counterparts have already started to implement infrastructure that can cover not only todays 100Mbit/second demands at the base station but can cover a 10x increase in case of another data explosion.

The LTE show should have been a place where the Vendors could show leadership in the infrastructure game by demonstrating the solutions that can solve the impending (existing!) bandwidth issues.  Instead all of the major vendors showed the same presentations and same concepts as last year.  One Vendor I didn’t see anything from was NSN (Nokia Siemens Networks), though as they were hidden in a separate set of “invitation-only” showrooms.  Maybe they have a real solution but want to keep it secret…

A number of Carriers also presented their LTE plans and this too was disappointing.  One major global carrier stated “We are LTE ready!” and proceeded to explain their claim.  They setup a small network, configured the proper technologies for various classes of voice/video/data services and simultaneously served 5 (that’s right “five”) customers.  According to this global carrier that services millions of customers globally at any given second, they can claim “LTE readiness” by successfully completing a trial of “5″ customers.

The only carriers I saw that could provide concrete evidence of being on the LTE path were US based.  I believe this is because of (or a lagging indicator of) the “iPhone effect” where Apple forced mobile carriers, kicking and screaming, into the 21st century.

Perhaps I’m being a little too hard on the Vendors and Carriers.  I would also place quite a bit of the challenges we face at the feet of the standards bodies that drive the LTE concept.  Standards are being developed and the LTE people are continually modifying how they make use of the standards in order to accommodate their charter.  You could almost say they’re “evolving” which, of course, is the “E” in LTE.

While there I took part in a panel that tried to provoke a discussion about the current state of mobile backhaul.  The title of the panel was “Mobile backhaul, is it fixed?”, literally meaning “do we have a standard solution for mobile backhaul?”. The direct answer is of course, no.  Mobile backhaul is a mess, especially in Europe where synchronization is a major issue with technological and political hurdles.  That topic, however, is meat for another blog post.

At the European Telecommunications Blog we focus on explaining the technologies, cultures and business traits that affect doing business in the Telecommunications sector in Europe.  We have several people in the trenches in the largest markets who daily engage Carriers, Systems Integrators and Vendors to understand the pulse of the European Telecomms sector.

Every so often we put together a white paper that summarizes our findings and I am pleased to announce that we have just completed one.  Our latest white paper discusses “Bridging the Knowledge Gap” of doing business in Europe and is part 2 of our series on how to expand into the European Marketplace.  Here is a link to register and receive download instructions for the white paper.

The main point of this latest paper is to explore factors that all companies must adhere to if they wish to thrive in Europe.  The markets on this side of the Atlantic Ocean do business a bit differently.  North American and Asian companies who wish to enter these markets need to understand that their approach they’ve used so far might not be the best way to find success.  Here is a snippet of the white paper as a teaser:

In order to come to market successfully in Europe the manufacturer or service provider must be mindful of the way business is conducted in Europe. To do this, the first topic we will cover is a commonly overlooked business characteristic. Understanding how relationships play a major role in day to day business dealings through Europe.

The second topic is assessing a product or service through the eyes of your intended customer prior to launch. This is a totally acceptable and recommended business practice. Not only does it provide critical acceptance criteria, it will also supply valuable competitive information not typically available prior to head to head competition.

The third topic has been difficult to adapt to.  Most companies who expand to Europe prefer to go it alone without partnerships and in some cases this direct approach is successful, however the majority of companies need relationships with VARs and large vendors to establish their value and brand. European telecommunications carriers and large network providers procured much of their equipment through these channels opposed to their counterparts in North America.

I hope that this nugget of information helps you and if you feel like it then please pass it along.  As always we welcome any and all feedback, please comment below!

I’m an Internet Junkie….there I finally admitted it.

What I really mean is that I’m constantly connected.  Through my laptop at home, my mobile phone or even my new iPad, I’m constantly connected. The amount I’m connected is probably an order of magnitude higher than the average person as I work in the Internet industry.  Each one of the devices I connect with basically does the same thing; Emails, web browsing, Intranet access and even VoIP calls.  The only difference is the context in which I use them.

At home I have a full communications package with phone, fax and Internet connectivity from Deutsche Telekom.  They are a very good provider, very few (if any) outages and the speed is always first rate.  I have T-Mobile for my mobile phone and the service there is also top notch.  The mobile data speeds are better than I expect, most of the time, and the network coverage is excellent.  Recently I procured an iPad and the experience there mirrors the experience of my mobile phone.

With all that said, you would think that I have nothing to complain about.  On the contrary, I have an issue with the contract.  More specifically, I have an issue with paying more than once for the same service!

All of these various devices are a demarcation point for access to the Internet.  In the case of Deutsche Telekom, all IP traffic goes over the same network, regardless of where it’s originated.  This means all DSL, Ethernet, Business Services and Mobile IP traffic is serviced by the same routers, switches and access gear.  Once a packet…always a packet….

This is the same with just about every market and carrier across the planet.  The recent drive to consolidate various services onto an IP infrastructure has yielded all IP networks in nearly every Carrier on the globe.  These all IP networks  carry all types of service, Voice, Data, Internet, Intranet.  Furthermore most of these carriers have plans to streamline their business process to integrate all of their various business units into a single entity (if they haven’t done it already)

With this in mind I’d like to know why a company like Deutsche Telekom cannot offer me a flat rate IP service that covers all of my IP devices?  I’d like to see DT charge me a single rate for IP service regardless of the amount of devices I use to access the network……let’s just add this to the long list of wishes

Today, Apple releases the iPad in the international market.  While we have gotten used to mobile apps, emails, calendars, and the occasional web surfing on mobile devices over the 3G network, the iPad promises to place a much larger demand for content.  Average users, not just “power” users will be everywhere able to surf the web, download content, etc. with more ease than even sitting at home on their computers.  Even with devices such as the iPhone, with it’s limited browsing capabilities due to it’s small screen size, we saw a much larger demand on the 3G networks that is driving the carriers to upgrade their backhaul networks to cope.  Will the iPad have a large impact if it is as successful in the international market as it’s release in the US?  Are the carriers ready to handle this today?

The nine markets released today are:

• Australia
• Canada
• France
• Germany
• Italy
• Japan
• Spain
• Switzerland
• UK

Do you have an iPad or plan to get one?  Tell us what your experience is and your likely uses for it!  Comment below.

If you’ve been in the telecommunications market longer than a decade you have witnessed the rise of the Chinese dragon.  Chinese firms have aggressively engaged every marketplace on the planet with a rulebook that is totally alien to incumbent vendors.  Aggressive pricing, support giveaways and a seemingly limitless supply of human capital are tactics used in every engagement. North America is now the last frontier.

The secret to Chinese success is a very simple idea;  A complex system is made up of cleverly connecting simple components together.  We can use our human capital to connect these discrete components together and build software around them  much less expensively than our western counterparts.  We will pass these cost savings along to our customers and undercut the competition.

This model has been wildly successful at gaining marketshare in Europe.

Customers are in the drivers seat as they can use the threat of Huawei or ZTE to dictate pricing to almost any other vendor.  I have been many sales meetings where a customer put an offer from a chinese vendor on the table and said:

“You’ve got some really interesting technology here.  Here’s the pricing from a chinese vendor, if you match it we an discuss this project further.”

So, price is more important than technology differentiators.  That’s a powerful statement and contrary to how the western vendors have positioned themselves.

This is a headache for the western(American/European) based telecommunications vendors.  Most of them have reacted by slashing prices, discounting aggressively or offering free services to match the financial terms that the Chinese vendors have set.

The 400Kg gorillas of the telecoms vendor world (Cisco, Alcatel, Ericsson) have many ways to counter this threat; Relationships, long contract cycles, deep pockets and of course brand name recognition, but these models aren’t sustainable in the long run.

So how can we change the game to our advantage?

As usual, we need to turn our attention to the next-generation technology companies for an answer. Some of these small technology firms have found a way to leverage their expertise to change the rules of the game by vertically integrating technologies into silicon.  This strategy is core to obviate the labor cost burden most western vendors have today while simultaneously adding more technology differentiators for Carriers to exploit.

So, price is more important than technology differentiators. That’s a powerful statement….

As stated above, complex systems are cleverly connected discrete components.  If these components can be integrated into silicon we gain a cost reduction by obviating the need for a bunch of people to “glue components together”.  Although the initial R&D cost is high, the follow-on manufacturing cost is significantly reduced.  This can result in a scenario where a company can compete with the chinese on price while maintaining a Wall St. margin expectation.

When components and software are tightly integrated together on silicon, a performance advantage emerges.  Consumers, businesses and Carriers have been clamoring for more bandwidth, cleverer packet handling, more services and lower cost.  Integrated Silicon, whether it’s in the form of ASICs (Application Specific Integrated Circuits) or FPGAs(Field Programmable Gate Arrays) is the foundation of ensuring network elements have the ability to provide all existing and future services at wirespeed,

There has also been concern regarding the software development practices of Chinese Vendors.  Issues ranging from disregard of software patents to blatant piracy have been reported.  This is only a threat of the software has code that is portable, i.e. can be run on any other machine.  When the hardware is vertically integrated and the software written specifically for this hardware then the threat of software appropriation is significantly reduced.

A number of companies have been very successful at this, even some of the 400Kg gorillas.  Here are a few examples of companies who have integrated silicon at the core of their product strategy:

• Juniper Networks – Internet Processor Family of ASICs
• Timetra, later Alcatel – MPLS and Ethernet chips
• Infinera - The Photonic Integrated Circuit
• Accedian Networks – integration of testing, measurement and service creation
• CyanOptics – Vertical Integration of Lambda, Ethernet and Transport technologies.

Vertical Integration of technologies is the only way forward for Western Technology companies.  If you run a high-tech company in the western hemisphere, leveraging advanced technology expertise to reduce costs, increase performance and protect Intellectual Property is the way to secure your future.

As always, I’d love to hear your comments, please let me know what your experiences are.

Telecommunications company Ericsson has initiated a dialog about the future, specifically about how we will communicate 10 years from now.  The name of the campaign is 2020, Shaping Ideas.  Most would take a cursory look at consider it just a marketing campaign and they would be doing themselves a disservice by not investigating further.

Above all else this campaign is a platform for discussion to shape the future of communications.  Thought-Leaders, visionaries and experts from all walks of life have been asked a few questions about how communications will shape the future; To quote directly from the campaign’s website:

What will life be like in 2020? What will consumers, enterprises and society want from communications in 2020? How will the world evolve? What habits and needs will people have? What kinds of technologies will they use to make life easier?

These interviews have been distilled into small videos that are available to see on the 2020 Shaping Ideas site.  The topics discussed range from eliminating poverty to the dramatic rise of women in the workforce, to the next generation and how communications technology will shape those trends.  According to the site there will be a new video every week.  A List of the videos so far:

• Jeffrey Sachs – Fighting Poverty with Connectivity
• Ian Pearson – Twenty-Four/Seven Connected
• Carlota Perez – Golden Age or Another Crisis?
• Johan Bergendahl – New Demands on the Telecom Industry
• Don Tapscott – Growing Up Digital
• Adrian Bowyer – Download, Adjust, Print!
• Anne Lise Kjaer – Ethical Business and Female Power
• Hans Rosling – On Our Way to a Stable World

I hope as the site evolves we will be able to see longer and unedited interviews as well as a place for those of us who are interested to participate in the discussion.  A moderated way of allowing public dialog between those if us interested and the people featured in the interviews could add another dimension to this endeavour.

When going through the site I was struck by the notion that Ericsson has designed this platform to have a life of its own.  This is a considerable risk as some opinions can (and probably will be) contrary to Ericsson’s vision of the future.  Obviously Ericsson has gone into this endeavour with their eyes wide open and are aware of the inherent risks.

The real question now is; Will Ericsson use these discussions to shape their own activity in this market?

To take advantage of new technologies we have re-done the look and feel of this blog.  The main driver behind this was to improve the usability as well as bring it in-line with the overall Protege corporate identity (the company that makes this blog possible).

The bulk of the work was done while most of the readers were not looking at the site. However, since people from all over the world read this site a few might have seen some strange pages,  graphics or other anomalies.  We apologize for this.

Not all of the work has been completed yet. There are a few tweaks that have yet to be implemented, which are cosmetic and won’t affect overall site performance.

Thanks for your patience and as usual, please comment below or use our contact form to let us know how we are doing or what we could be doing better.

This is one of the most clever messages I have seen in quite awhile. It’s about the publishing industry and the work they’ve gone through to understand their customers.

Just click play, read and be patient…..

I hope this gives you as much of a smile as it gave me.

In European hotels there is a big surprise at how much a days worth of Internet costs.  This amounts to gouging a captive audience and “Social Democracy Europe” should find it unacceptable, but it’s been happening for well over a decade.

In the states Wifi access in hotels, in my experience, is between $7 and $12 for the day and in a lot of cases it’s free, a significant difference to Europe.  Especially in the San Francisco bay area, if Internet isn’t free in the room then the hotel takes a hit in their core business.  It should be obvious what is important to the business traveller.

The issues of Internet in European hotels don’t stop with the charges.  Most of the time the connection is hobbled in a way to make it unusable.  More often than not there is some packet handling done by the internet provider that breaks VPN connections, therefore the reason I wanted the Internet in the first place is rendered useless.  Secondary to this but just as important is the fact that VPN-like technologies are also used in email clients (SSL for example) the these are also often broken.  Yet another reason that the very expensive Internet connection is useless.

Where are the consumer watchdogs that Europe is so proud of?

Since these VPN and email issues have surfaced relatively recently (in the last 2 years), I first thought it was an issue with my laptop or configuration but after polling various people I see that these issues are widespread.  This is further corroborated by seeing upset customers at checkout time in various hotels being charged €27 for an internet connection that didn’t work properly.

Some hotels have the gall to use this packet handling as a way to upsell the end-user to a premium service with an option for “full VPN access”.  If I get this right, I purchase a service that doesn’t work properly and if I want to work properly then I must pay an extra fee.  Where are the consumer watchdogs that Europe is so proud of?

At least one hotel chain, Radisson, offers free WiFi to their guests and it has prompted me to look at a Radisson hotel before any others on the list.  If they have a vacancy and the rate is reasonable then I’ll stay there without hesitation.