Data quality news -

Giving customers a seamless experience no matter where they shop

Mon, 22 Apr 2013 16:12:54 +0100

When retailers are targeting contemporary shoppers, they may find that maintaining strong data quality for in-store buying preferences is not enough to win customers for life.

Is your data smart or just big?

Thu, 18 Apr 2013 12:18:12 +0100

The analytics strategy is at the heart of most businesses' plans for the next few years, with dreams of velocity, veracity, volume and variety inspiring their investments.

Retailers using technology to provide better customer experiences

Thu, 04 Apr 2013 12:53:16 +0100

If stores have address management programs to protect data quality, they can safely accept remote payments and even pad their contact lists with new client data.

Consumers require�mobile banking features

Wed, 20 Feb 2013 10:11:26 +0000

As consumers become more familiar with the ins and outs of their smartphones, tablets and other gadgets, individuals demand the ability to use those devices for more sophisticated tasks.

Businesses need to focus on user experience

Mon, 11 Feb 2013 10:34:56 +0000

In today's technical business world, decision-makers need to prioritize customer experience to keep consumers satisfied and coming back for more.

Big data tools used to improve customer service, marketing initiatives

Mon, 11 Feb 2013 10:33:41 +0000

The proliferation of digital technologies in the consumer and business world has given decision-makers a chance to improve customer service on a number of levels, especially if companies use tools to improve data quality.

Banks invest in IT to improve customer experience

Wed, 06 Feb 2013 10:40:39 +0000

The banking sector has always been relatively slow to adopt new technologies, largely because the information under its control is highly sensitive and can introduce significant risks if exposed or used incorrectly.

Consumers want more out of mobile banking apps

Tue, 05 Feb 2013 10:05:22 +0000

The ongoing proliferation of mobile devices like smartphones and tablets is introducing a number of new demands by people around the world.

Data quality can save customer relationships, trust

Wed, 26 Dec 2012 23:26:06 +0000

We are currently in an era defined by growing competition in which companies are battling to earn and retain loyal customers.

Big data plans can help businesses learn deeper customer insights

Mon, 10 Dec 2012 22:37:13 +0000

Although customer relationship management systems have been touted as a way to gain a 360-degree view of customers, the amount of data they contain and process provides a limited scope, Christopher Bucholtz wrote in a recent CRM Buyer article

Companies looking to big data to improve customer experience

Mon, 29 Oct 2012 15:49:16 +0000

Companies are quickly turning to big data in order to gain a competitive advantage over others in their industries, according to eWeek.

Big data can help employees address customer concerns more effectively

Wed, 17 Oct 2012 17:17:45 +0100

Companies are currently working to empower their employees with access to valuable information so they can tap that data to make better decisions.

Big data to help airlines understand passengers better

Mon, 15 Oct 2012 20:07:50 +0100

Marketers are eager to take advantage of big data, which they anticipate will allow them to better understand - and ultimately, anticipate - customers' needs and desires.

Big data improving customer relationship management systems

Wed, 26 Sep 2012 23:02:26 +0100

Customer experience management efforts and consumer relations are becoming more data-driven.

Data quality important to call centers

Mon, 25 Jun 2012 15:40:59 +0100

Call center interactions are becoming more data-centric. Customers have come to expect a level of personalization and service regarding difficult issues that calls for collection and use of data.

Multiple data channels boost service, marketing efforts

Tue, 29 May 2012 22:08:52 +0100

In today's multichannel business world, call centers need to be capable of both postal address verification and email validation. It's an important aspect of customer service, and can be useful whether your employees are looking up a client record or launching a direct marketing campaign.

Make customer service intuitive with Big Data's help

Fri, 25 May 2012 00:14:48 +0100

Technological advances have made it possible for companies in the financial, healthcare and retail industries to learn even more about their customers and use that insight to improve the level of service they deliver.

Making data central to customer service

Fri, 18 May 2012 23:07:34 +0100

While more businesses are engaging in data collection in order to form a more complete picture of their customer bases, how many of them are actually achieving more insight from the effort?

Contact centers can leverage big data to improve customer satisfaction

Wed, 16 May 2012 20:44:30 +0100

Leveraging information in regard to consumer trends and behavior, contact centers can drastically improve customer service.

Mobile banking needs to revolve around customer experience, experts say

Wed, 02 May 2012 21:25:49 +0100

The proliferation of smartphones and tablets in the consumer and business landscape will drive the use of mobile banking over the next 10 years, making it as routine as visiting an ATM.

Businesses advised to make use of customer data

Tue, 03 Apr 2012 10:28:52 +0100

Customer data can be a valuable resource for businesses, according to an expert.

Poor data security 'can repel customers'

Fri, 09 Mar 2012 15:09:09 +0000

Businesses have been warned customers can be put off brands if they have been involved in data security breaches.

Social media 'changing nature of customer service'

Thu, 23 Feb 2012 16:21:40 +0000

The type of service businesses should provide to customers is being transformed by social media, according to an expert.

Security a major issue for mobile device users

Mon, 26 Sep 2011 17:04:58 +0100

Security of data is now the top concern among US cell phone users, a study has revealed.

Social CRM 'set for massive growth in 2012'

Wed, 07 Sep 2011 14:16:45 +0100

Revenue generated by social CRM software will undergo substantial growth, according to new forecasts.