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Facebook for Churches: Getting Your Church Staff to Care

Facebook For Churches: How Our Church Uses Facebook

Facebook for Churches: Pastors on Facebook

Facebook for Churches: Resources (posted by Kevin Hendricks)

Facebook for Churches: Next Steps

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John Edmiston certainly has. In an article at the Lausanne World Pulse, he lists 10 ways the internet is changing evangelism and missions. It’s clear from his list that the internet is providing unique ways for Christians to make themselves available. It’s also clear that in order to be visible to the vast majority of the population, you need to be visible online.

Within five years, at least half the globe should be online; within fifteen years, Internet reach should be almost universal. Global proclamation will soon be within the reach of any Christian with a computer.

Here are three of the 10 items from Edmiston’s list. You can read the rest at Ten Ways the Internet is Changing Evangelism and Mission:

2. Ratiocination. People ‘think aloud’ in cyberspace. The theology and practice (including ecclesiology and missiology) of most Christians is now primarily formed as a peer-to-peer online process with occasional expert input. There is less and less reference to decisions promulgated by the central governing ecclesiastical bodies of the major world religions. People do their own thinking, and they do so increasingly online through sources such as Wikipedia; out-of-copyright commentaries; and through browsing various websites, e-groups, and postings on social networks. Those ministries who wish to influence opinion need to start doing so in cyberspace, because that is where Christian opinion is now largely being formed.

3. Exploration. People do their private, personal, and controversial thinking online. If a person wants to find out about a suspected medical matter or investigate a forbidden political opinion, they first check it out online. A Muslim wishing to find out about Christianity is not likely to ask his or her family or imam; rather, he or she will look at Christian websites. About one-quarter of all Internet users make regular queries about religious matters. They are exploring their own and other faiths. The Church needs to have an evangelistic, apologetic, and missionary presence in this new global marketplace of ideas.

[...]

5. Validation. People use the Internet to check things out. This applies to everything from a ‘too-good-to-be-true’ investment scam to the local church they plan to attend when they move to a new city. One oft-quoted statistic is that eighty-five percent of young people check out a church’s website before deciding whether or not to even visit that church in the first place. Churches and organizations that are easy to validate online have a huge competitive advantage. This includes having a clear statement of faith and making your ethos, programs, meeting times, address, contact information, operating principles, and finances clear and above board to the honest online enquirer.

Read the rest of the article at LausanneWorldPulse.org.

The site you’re on right now, Gospel.com, was started three years ago in order to highlight Christian content from smaller internet ministries who might have previously been overlooked. Our goal is to facilitate numbers 3 (exploring) and 5 (validating) above.

Even a short three years later, the time and monetary cost of establishing a digital presence has gone way down. Now, it’s trivial to start up a blog and a Facebook page for any idea you might have. What this means is that individuals, ministries and churches have it easier than ever to make themselves available to people seeking information about Christ and Christianity.

How have you seen the internet change how you interact with your faith? Have you ever used the internet as a platform for evangelism?”

(Via Blog – Gospel.com – Christian Resources from over 300 ministries.)

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• Put them at the top
• use > between the levels
• use tiny type – Breadcrumbs are just an accessory
• use the term “You are here”
• Bold face the last item – highlights where they are
• Don’t use as a substitute for a page name

Used with permission from Steve Krug – Taken From Don’t Make Me Think: A Common Sense Approach to Web Usability, 2nd Edition

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Reminders on Navigation:

1. Every page needs a name on it (main headline)
2. Name needs to match what was clicked to get there
3. Name needs to be prominent
4. Have a “you are here” marker

Used with permission from Steve Krug – Taken From Don’t Make Me Think: A Common Sense Approach to Web Usability, 2nd Edition

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1. Site ID or Logo: Your sense of where you are
2. Sections/Primary Navigation: May include secondary navigation as well
3. The Utilities (help, site map, cart, About Us, Contact etc.): Less prominent sections
4. A way to search: Simple search with no options to breakdown (Make sure it works)
5. A way to get home

Used with permission from Steve Krug – Taken From Don’t Make Me Think: A Common Sense Approach to Web Usability, 2nd Edition

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1. Navigation helps us find what we are looking for
2. Tells us where we are
3. Gives us something to hold on to – To feel grounded
4. Tells what is on the site
5. Tells how to use the site
6. Good navigation creates a good impression

Used with permission from Steve Krug – Taken From Don’t Make Me Think: A Common Sense Approach to Web Usability, 2nd Edition

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- Ruth Stalker-Firth For A List Apart

Theoretically, usability testing is a great way of finding out what is wrong with the products and services we design. We sit the users down in the lab and ask them to perform certain tasks, to “tell us what you think—give voice to your stream of consciousness.” And on the whole, it works.

I’m no mind reader (apart from when I am playing poker) but sometimes I do get the impression that users tend to say one thing when they mean another. However, they are not to blame—context is. In the lab, you shine the lamp into their eyes and
ask lots of questions until you reach the finale:

“Would you use this site/service/product/software?” you say.

“Oh yes,” they reply.

You smile at them, all pink and happy. Some of the nice users even add a flourish.

“I will look at it this evening when I get home.”

And the real charmers will throw in a knee-trembling claim:

“I will tell my girlfriend/husband/dog, she/he has been looking for exactly this sort of thing.”

They pocket their cash, say their goodbyes, and enter into the outside world. And the minute they step out the door, real life intrudes on their thoughts. Should they’ve peas or beans for tea? Catch the bus or the tube? They’ve stopped thinking about you and your site/service/product/software, even before they turn the corner. By the time they get home, they’ve forgotten all about you, your lab, and their promises—even when sitting next to their girlfriend/husband/dog.

They don’t think about your site/service/product/software. They watch Ugly Betty instead. They might, in the worst case scenario, never think about it or you again.

This is, in part, due to the exam-style conditions users are under. The desire to perform well and the need to please can lead to answers that simply aren’t true. Especially, when there is a cash incentive. We can’t help being nice to people who give us money. Money aside, the artificiality of getting users to step through a series of tasks in a laboratory can lead to behavior that is different to how they would behave if they were in their natural “habitat” doing the same tasks of their own accord. Therefore, wouldn’t it be better if we could probe inside their minds and study user behavior and motivations in a more natural context?

Aha! Enter ethnography.

Ethnography: stalking your user (legally)

Traditionally, ethnography is performed by observing users often in the workplace, sometimes over a long period of time, in order to build up a pattern of user behavior—and it can be a tedious process.

An ethnographer and I once stood on the observation deck of a steel-rolling mill watching the mill operator put in his mid-morning bacon butty order over the intercom. “Do you want ketchup?” came the reply. The ethnographer turned to me and said, “My job is to ask, ‘What is ketchup?’” I laughed out loud in an unethnographic manner, but he had a point. It was a case of, as my old boss used to say, “I don’t know what I don’t know.”

At the end of a field study, ethnographers might tell you what users do (eat tomato sauce in the workplace) but observation alone will not tell you how they feel (they hate the level of automation, but love ketchup). This can be problematic because
feelings and satisfaction are high on the usability consultant’s list of what is important and needs to be measured. Also, observation alone does not tell you what is really important to users and what is mundane. Probing inside users’ heads does.

Cultural probes are a “quick and dirty” way of looking into users’ thoughts. They allow you to capture what types of knowledge and aspects of users’ jobs are important as well as how they feel about them. Probes go beyond classical user study techniques which focus on either what people say (questionnaire and interviews) or what they do (observation studies).

What’s a cultural probe?

One of the simplest cultural probes is a diary. This can be as simple as a pocket-sized diary in which, for a week or so, users jot down specifics about when, how, and why they interact with a website or service. Online blogs and photo diaries on Flickr work just as well—with the added advantage that you, the usability consultant, can see what is happening to users in real time and you don’t have to spend a lot of time afterwards converting the information you get into digital form.

Alternatively, giving users a dictaphone to talk into instead of writing/typing notes can allow you to capture all types of potentially useful information and head off the excuse that the user didn’t have a pen handy or the dog was sick on the diary (oh yes, it can be like asking for homework).

Typical questions in a cultural probe are based on the basic interrogatives:
what, when, where, why, who, and how. And just as important as ”How are users interacting?” is ”How are users feeling?”
Ratings can be useful for feelings so that interactions can be measured by emotion. Knowing why or why not users interact with something may help designers tune the final version. Also, users often use products and software in ways designers didn’t foresee them being used, and this becomes more obvious outside the laboratory when users have space to record what they do.

A few tips to keep in mind when you launch a cultural probe:

1. Open-ended
   questions are a great way of encouraging users to write extra
   information down. Questions such as “What would you do differently in
   this type of situation?” uncover all sorts of thoughts that may lead to
   new solutions. Identifying whether an event or situation came up
   unexpectedly or whether it was triggered by something else (“it was my
   cat’s birthday”) is useful too.
2. Giving users the choice of
   how they record their thoughts and feelings—text, photos, and
   drawings—is a good strategy so that they can decide on the best way of
   communicating for them and don’t feel hampered or self-conscious.
3. The
   diary in whatever form can be as small or large as desired. However,
   size does play a part in how it is perceived by users. In paper form,
   space for 40 entries can be overwhelming whereas 10 entries might
   encourage them to complete the book. The digital equivalent sends out
   less of a psychological message as users have as little or as much
   space as they need.

Most users are shy to begin with but once they are alone with their thoughts and a platform on which to express themselves many are very forthcoming. They record all sorts of issues they simply would not have been prompted to think about when completing a questionnaire or performing a task in the lab, conscious of the two-way mirror. Diaries and blogs introduce a sense of intimacy that encourages users to tell you what is truly on their minds.

When to probe

Using probes during the initial stages of a new project can help you generate design solutions that answer users’ needs. During one such study I handed out diaries to ten users and asked them to describe incidents, over the ten days that followed, when they felt that their mobile phones had let them down. I asked them to describe a solution – even a magical one – to their situation which would guarantee them a successful outcome to the problems they had. The users sketched out all sorts of solutions: a stylus to take notes on their mobile during a call, a mobile which could text a fax, a mobile which could open word documents or texts whilst in the middle of a phone call.

By understanding exactly how testers used their mobile phones on a daily basis—and specifically, how they used them when they needed to respond quickly to someone else—it was easier for me to see a general trend. Users wanted their mobiles to be more like miniature networked computers, not just telephones.

Analyzing the results: emergent behavior

We may be individuals, but we are all human, and it follows that we have similar sorts of concerns and irritations. Even if your user group seems to contain the most diverse bunch of people you have ever seen common themes will emerge. They always do.

By analyzing the results of your cultural probe, you can build up a pattern of how users behave: what they love and hate, what motivates them to do what they do and why. Solutions based on this knowledge can help you to give users what they need, rather than what they say they want. Results can also help identify unrecognized needs and invent new products—and create happy users who feel as if you can read their minds.

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Definition: one user at a time is shown something and asked to either figure out what it is or try to use it to do a task

Tips For Usability Testing

General Information

Great sites require testing

The point of testing is not to prove or disprove something. It’s to inform your judgement

Testing one user is 100% better than testing none

Testing one user early in the project is better than testing 50 at the end

Testing is an iterative process – test it – fix it – test again

Recruiting Test Subjects

The importance of recruiting representative users is over rated

Nothing beats a live audience reaction

3-5 users per round of testing

offer a reasonable incentive

Keep invite simple

Avoid discussing the site (or organization) before

Don’t be embarrassed to ask friends/neighbors

Used with permission, taken from Don’t Make Me Think: A Common Sense Approach to Web Usability, 2nd Edition

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Web Facts Of Life: Discerning The Users Mind

1. We don’t read pages we scan them
2. We don’t make optimal choices
   “Satisficing” – our choices we make are sufficient and satisfying
3. We don’t figure things out, we muddle through

Used with permission, taken from Don’t Make Me Think: A Common Sense Approach to Web Usability, 2nd Edition

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