ManageEngine FacilitiesDesk

ManageEngine Enhances FacilitiesDesk (CMMS - CAFM )Software; Offers Greater Customization and Building Maintenance Capabilities

2010-10-05T08:08:00.000-07:00

AUSTIN, TX, September 22, 2010 – ManageEngine, makers of a globally renowned suite of cost effective network, systems, security, applications and facilities management software solutions, today announced a new version of its integrated facilities management software, ManageEngine FacilitiesDesk. This latest edition provides greater flexibility through extensive customization capabilities and adds the ability to manage the physical infrastructure, from individual offices to entire buildings.

The new FacilitiesDesk software allows facilities professionals to ensure the physical infrastructure for which they are responsible is properly maintained. Using the application’s calendar function, preventative maintenance and recurring housekeeping activities - such as electrical wiring checks, safety inspections, carpet cleaning and wall painting - can be scheduled in advance to ensure they are performed on-time. And because the software is easy-to-use, employees too can use FacilitiesDesk to quickly notify the facilities team in the event a problem, a water leak for example, should occur.

New customization capabilities make the job of facilities professionals easier. Working with the templates that are part of FacilitiesDesk, in only a minute or two administrators may customize request forms by choosing to auto-populate some values, hide fields that aren’t needed in certain situations, rearrange fields to display information in a specific order, and other options. The result of such extensive customization is a form that is tailored specifically to the needs of that environment.

"We've been on the lookout for a suitable facilities, admin and maintenance management solution for quite some time now and FacilitiesDesk quickly became our tool of choice for several of our facilities, admin and maintenance related tasks," said Ragid Kader, infrastructure & facilities administrator at Qatar Gas Transport Company Limited (Nakilat) QSC. "Now when users call with a problem, we are able to address the problem faster as we have the best facilities and maintenance management software. With FacilitiesDesk we are able to gain complete control of facilities, asset and maintenance operations."

"Facilities professionals are faced with a growing list of responsibilities and management's expectation that they are controlling operating costs while maintaining the infrastructure," said Ananda Raman Krishnan, product manager, ManageEngine FacilitiesDesk. "We've designed FacilitiesDesk to help these professionals stay ahead of the game through proper planning, and quickly address incidents when they do occur. We know what keeps facilities professionals awake at night!"

The new features found in FacilitiesDesk join an already extensive list of capabilities designed to allow facilities professionals to take complete control of maintenance management for both facilities and assets. FacilitiesDesk is available in two versions - Computerized Maintenance Management Software (CMMS) and Computer Aided Facilities Management (CAFM). While each version provides specific benefits, the two are designed to easily integrate, offering a robust feature set, including tracking and management of assets, work orders, and maintenance requests; as well as portfolio and move management.

Pricing and Availability

ManageEngine FacilitiesDesk is available as a downloadable file for both Windows and Linux platforms. A 30-day fully functional trial edition is freely available for evaluation from the website. Pricing starts at $275 for the CMMS Standard Edition; the Enterprise CAFM Edition starts at $995 (annual subscription). Perpetual licensing models are also available.

For more information please visit the product web page at http://www.manageengine.com/products/facilities-desk/index.html

About ManageEngine

ManageEngine is the leading provider of low-cost enterprise IT management software and the only one making the 90-10 promise – to provide 90 percent of the capabilities offered by the Big 4 at just 10 percent of the price. The ManageEngine suite offers enterprise IT management solutions including Network Management, HelpDesk & ITIL, Bandwidth Monitoring, Application Management, Desktop Management, Security Management, Password Management, Active Directory reporting, and a Managed Services platform. ManageEngine products are easy to install, setup and use and offer extensive support, consultation, and training. More than 40,000 organizations from different verticals, industries, and sizes use ManageEngine to take care of their IT management needs cost effectively. ManageEngine is a division of ZOHO Corporation. For more information, please visit www.manageengine.com.

Media Contact:
Greg Wise
Weber Shandwick, for ManageEngine
+1–512–794–4716
gwise@webershandwick.com

Ashish Kuriakose
ManageEngine
ashish@manageengine.com

Mobile Maintenance

2010-06-16T06:28:00.000-07:00

Today facilities managers, supervisors or craft person are on the move more than ever. Rise of wireless communications has enabled CMMS software providers to support the need for mobile maintenance. ManageEngine FacilitiesDesk CMMS Software comes with PDA based work order management allowing more flexibility and movement.

Using your iPhone or Blackberry or any PDA device you can do the following

Work Requests raised through phone calls can now be instantly created from your hand-held device on entering details such as, requester name, request title and description.

View work order details then and there
Assign requests to supervisors instantly
Spontaneously add resolution to a request
View/Edit resolutions for a request
Add work log for a request
Add the time spent details for a request from your mobile device
Add craft person work log
Add the time spend details of the craft person too from your hand held device

No add-on and no additional cost. PDA support is a standard feature in ManageEngine FacilitiesDesk. Use the following links to try ManageEngine FacilitiesDesk from your mobile

PDA CAFM Software Demo

PDA CMMS Software Demo

Username and Password : administrator

Automate Work Request Dispatch

2010-06-08T05:07:00.000-07:00

Maintenance administrators spend their most productive time during the day sorting accumulated work requests. Here are a few tips how you can leave the mundane sorting to FacilitiesDesk CAFM / CMMS Software

We are going to setup a dispatcher for us using three components from the FacilitiesDesk Admin console.

Here are the 3 ingredients

- Groups

- Business Rules

- Notifications

1. Create different types of group based on problem category or based supervisor skill sets

A group is a transient holder to place requests of similar kind or requests based certain criteria. Supervisors will listen group based on their skill sets and pickup requests.

Quote:

Action: Create a HVAC groups where HVAC supervisors will be listening to it. You can also create queues based on specific skill sets say Electrical, plumbing etc.

2. Define Business rules to classify work requests based on any defined criteria

Business Rules helps you classify requests based on conditions / rules. Say, you can classify a work request with title "HVAC problem" and place it in the HVAC group or assign it to a HVAC technician.

Configure business rules to classify work requests and place them in relevent groups. Define business rules based on the work request title or description.

3. Notify supervisors about the request assigned

Notify supervisors immediately via email or SMS, whenever a request has been assigned to them or to the group they are subscribed to.

To all the maintenance request administrators:

If you can get this working and if it saves you an hour of sorting and dispatching, Drop a line.

CMMS, CAFM Mobile Demo

2010-05-25T06:27:00.001-07:00

We have updated ManageEngine FacilitiesDesk demo with mobile login for Supervisor and Craftperson.

Try it from your iPhone, Blackberry or any mobile device and let us know your feedback.

To access the mobile demo, goto http://demo.facilitiesdesk.com and click on the mobile image.

HVAC Maintenance

2010-05-05T02:39:00.000-07:00

Buildings today need proper operating systems not only for people comfort but also for equipments. For example, all your telecommunications systems requires specific environment to operate properly. To achieve this, you need to have your HVAC systems always in top condition.

To prevent any problem for your HVAC systems, proper maintenance chart should be developed. And its always good to have a cmms software to implement the maintenance chart and also to keep track of all the maintenance activities.

HVAC Maintenance check should include

General Checks :

Thermostat : Check thermostat settings to ensure comfortable cooling and heating.

Electrical Connections : Check and tighten all electrical connections, loose and faulty electrical connections can be unsafe and also reduces lifetime for major hvac components.

Lubrication : Lubrication is a must for all moving parts, this not only reduces the noise levels but also improves the life by reducing friction and ensures smooth operation of moving parts.

Drains : Check drains for any blocks, a plugged drain may cause water damage and affects HVAC performance

System Check : Check system start, run and stop to ensure proper and safe functioning.

Cooling Checks :

Coils : Check and clean evaporator and condenser coils. Clean coils improve the ability to cool fast and saves energy.

Refrigerant : Check refrigerant level and adjust if needed. Maintain optimal level of refrigerant makes your HVAC system more efficient.

Blowers : Inspect and clean blower assembly (includes blower housing, blower wheel and motor). Airflow problems can reduce system efficiency

Heating Checks :

Gas or Oil : Check all connections, pressure, burners for leaks and cracks for safe and efficient running.

Using FacilitiesDesk cmms software maintenance module you can keep track of every HVAC system. You can also create multiple maintenance activity schedules along with checklists and safety tips to keep the system running effectively and efficiently.

Preventive Maintenance

2010-04-16T06:01:00.000-07:00

Preventive maintenance is a systematic way of checking and repairing a asset, equipment, machine or vehicle. Asset life can be significantly extended by simply tightening screws, cleaning, lubricating and replacing parts that show wear. Most of the equipment manufacturers design a specific preventive maintenance checklists for maintenance professionals to follow when they take the equipment down for maintenance.

Preventive maintenance is usually outlined in instruction manual or maintenance checklist. In most of the preventive maintenance checklist the first step would be cleaning the exterior and interior of a equipment. Cleaning, lubricating and tightening are the three important steps in any preventive maintenance checklist.

Preventive maintenance ensures machines, equipments, assets and vehicles are kept in proper working condition. A major, expensive repair can be avoided by carrying out preventive maintenance activities at scheduled time intervals. Scheduling preventive maintenance will be easier when you have a cmms software implemented.

Implement a cmms software to keep track of preventive maintenance schedules for every machine, asset, equipment and vehicle. You can also prevent missing any preventive maintenance activity by uploading and maintaining the preventive maintenance checklists in CMMS software.

Plant Maintenance and CMMS Software

2010-04-15T06:26:00.000-07:00

Plant maintenance refers to strategies, methods, checklists and practices used to keep industrial plants running effectively and efficiently. Starting from regular checks of equipment or assets to make sure they are functioning properly, to cleaning floors, rooms, walls, restrooms etc. The general aim of plant maintenance is to create a productive working environment that is also safe for its workers.

Not all factories and plants are same, each plant is unique and the ways to maintain these facilities and plants often vary. For example, a assembly unit will have different machinery than a chilling unit. Meaning every unit generally has its own maintenance plan, tailored to its priorities and particularities. A maintenance plan should include scheduling times (preventive maintenance) for equipment, asset checkups and general clean-up.

Most plants employ their own maintenance staff. This can include workers such as on-site engineers, whose job is to make sure that machines continue to operate effectively without any downtime. Downtime of key equipment will result in stoppage of the line which can be financially damaging.

Preventive maintenance is a crucial aspect to make sure a plant runs efficiently. Periodic checking of machines to see if it is operating correctly is one commonly used preventive measure. This can prevent machines, equipments from breaking down and also help to anticipate a possible problem.To ensure safe and clean work place its not only maintaining the machines and equipments but also the floors, walls, restrooms, cafe etc. Cleaning and clearing wastes will make it a better place to work.

With so many critical maintenance work items which determines the plant output. One critical maintenance activity missed might bring the whole plant down, so its always good to have a cmms software to manage the schedule and keep track of each and every maintenance activity. A well implemented cmms software for a plant will result in improved productivity gains.

Role of CMMS Software

2010-04-14T05:42:00.000-07:00

In general the role of Computer Maintenance Management Software (CMMS ) encompasses the entire maintenance spectrum helping maintenance and facility managers across the organisation to take effective control of facilities, assets, equipments and maintenance operations and lower the total cost of maintenance.

Main challenge of today’s businesses is do more with less. The only way to acheive this is through better work processes, skilled employees and enabling technology. CMMS software is one tool that can genuinely enable your organization to meet the goals.

10 to 30% reduction in maintenance related expenditures is acheived/claimed by organizations that successfully implement CMMS software and its supporting processes. Factor in, the lost opportunity due to equipment or asset failures and the potential liability of safety related failures, it is plain to see the value behind even a large scale CMMS software implementations.

Hotfix for 6.0 ~ Release Announcement

2010-03-22T07:36:00.000-07:00

Dear Users,

We are glad to release the Hot Fix build no:6001 for ManageEngine FacilitiesDesk.

Existing users (from Build number: 6000) can apply the HotFix 6001 from the following link:

Hot Fix Download

New users can directly download the exe file of the product from the following link:

Product Download

What's New?? From build 6000...

Asset booking with booking calendar
My bookings view in home page for both meetings and assets
Support for Pop3S and IMAPS
AD login for craftperson
Revamped asset details page

Below are the issue fixed in the build 6001:

Listing of asset additional fields in listview is fixed
Issues in Preventive Maintenance Calendar is fixed
Additional fields issue in create space is fixed
Issue related to booking meeting room is fixed
Category not getting replaced in templates is fixed

Many more trivial issues were also fixed apart from these to improve the working of FacilitiesDesk. Hope you now have excellent usability experience.

As always all your feedback are welcome.

Happy Facility Management!

For support please Contact:

facilitiesdesk-support@manageengine.com

Toll Free
US : +1 888 720 9500
Intl: +1 925 924 9500

We wish you a Merry Christmas & a Happy New Year

2009-12-23T08:08:00.001-08:00

Model your Space in your Facilities Management System for easy asset management and tracking of space optimization with FacilitiesDesk 6

2009-12-15T01:31:00.000-08:00

Dear All,

Its indeed a pleasure to let you know that, we have unveiled FacilitiesDesk 6 (Download Now!)

Let me walk you through the interesting benefits of the release...

Space Modeling:

FacilitiesDesk now offers the flexibility to model your space details based on property type (ex: building, stadium, airport etc..) and add details of all your facilities across different locations.

Define your space details up to three levels of hierarchy based on the space type. For example, if space type is building which will be level 1 then, the floor and room will be level 2 and 3 respectively.

Get clarity in understanding your infrastructure better especially with already available AutoCAD integration and hence improve space optimization and management.

Vendor Management

Decrease your workload on the asset management and maintenance. The Vendor Management screen gives details of all the vendors your company deals with.

Each of the vendor details gives comprehensive information like all the assets sold by the vendor, the asset details, asset maintenance and asset lease contracts associated with the vendor and all the Purchase order history relevant to this vendor.

This one shot information helps your facilities department in evaluating the vendor and his transactions and hence proceed with decision making like continuing with the vendor, assets purchase that needs to be stopped or increased with a particular vendor, etc.

And...

FacilitiesDesk allows facilities management personnel to pull out the apt “Maintenance checklist and safety tips” from the KnowledgeBase for a known planned maintenance task or while resolving popular breakdown maintenance issue for an asset.

The planning of schedules for preventive maintenance of assets is enhanced. Now plan your preventive maintenance with “start and end dates” in your usual daily, weekly, monthly and yearly schedules. Also chart your maintenance schedules on desired days of a month, ex: second Saturday or third Sunday of the chosen month.

With this release we offer craft personnel logins for separate licenses bought based on number of staffs

Thats from our news table..hope to serve you better and better..

Happy Facilities Management!

Team FacilitiesDesk

Lighting - Preventive Maintenance Checklist

2009-10-27T03:54:00.000-07:00

Inspect at regular intervals
Check exterior lights to make sure cables aren't torn;
All screws and hardware should be in place and working
Replace gaskets to provide a better watertight seal.
Replace burned-out lamps
Ensure that each lamp has the same color temperature.
Dust lamps and clean lens surfaces to enhance lighting performance.

Using FacilitiesDesk you can schedule preventive maintenance tasks for the above checklist. This will help you to keep your Lighting systems always healthy.

HVAC - Preventive Maintenance Checklist

2009-10-22T04:22:00.000-07:00

Need complete inspection at least twice a year
Seasonal preventive maintenance of chillers and boilers is involved. Have a qualified mechanical contractor provide services.
Inspect the tower fill, support structure, sump and spray nozzles, fill valve, drive coupling, blades and bearings.
Inspect cooling towers, disassemble screens and access panels for inspection
Inspect motor starter contacts for wear and proper operation.
Lubricate bearings annually.
Investigate unusual noises.
Inspect couplings and check for leaks.
Cleaning or replacing air filters at least quarterly, based on condition.

Using FacilitiesDesk you can schedule preventive maintenance tasks for the above checklist. This will help you to keep your HVAC systems always healthy.

Facilities Management Best Practices Webinar Series

2009-10-13T05:30:00.000-07:00

The Webinar Series is all set to provide you with invaluable information on Facility & Infrastructure Management trends and best practices. You’ll also understand the savings in time and money that you and your company can realize through a world-class Integrated Facilities Management system.

No matter whether you’re in a public or private sector organization, this Webinar Series provides practical answers to the broad range of issues facing facilities and real estate professionals today.

Facilities Management Webinar series is scheduled on 21st, October,2009 at 2.00 PM Eastern Daylight Time ( EDT).

https://www2.gotomeeting.com/register/883156770

So mark your calendars!!

FacilitiesDesk Partner Program

2009-10-07T04:13:00.000-07:00

FacilitiesDesk MarketPlace

We aim to offer the finest solutions with services to clients all over the globe. FacilitiesDesk believes that novel solutions, superior technologies and strong partners are the key elements for client satisfaction. That is why we are always on the watch to develop our partner network to new geographies.

Improve your profit

As a FacilitiesDesk partner, you will broaden your business solution and turn out to be more successful. You gain help in selling, developing, marketing and delivering FacilitiesDesk Software to the growing demand of the Computerized Maintenance Management System (CMMS) and Computer Aided Facilities Management Software(CAFM) market.

Benefits FacilitiesDesk Partner Program:

Sturdy positioning of your value proposition and competency
Expanded business opportunities
Shared strategic sales and marketing initiatives
Access to a broad and strong growing customer base
Access to the expanding and high potential ManageEngine FacilitiesDesk community

Want to know more? Contact FacilitiesDesk

Happy Reselling!

Facilities-asset-maintenance-management-software

2009-10-05T05:56:00.000-07:00

A nice review of FacilitiesDesk by WarePrise.com

It can be quite challenging for organizations to manage multiple facilities and assets which are located in various sites. One way to overcome this would be to utilize a facilities, asset and maintenance management software.

I can recommend is ManageEngine’s FacilitiesDesk – an integrated, web based facilities management software.

Thanks WarePrise for the nice review.

Try FacilitiesDesk

2009-09-16T03:22:00.000-07:00

How easy to get a evaluation copy of a CMMS/CAFM software ? How often you feel, why it is difficult to get a evaluation copy or access to a online demo of a CMMS or CAFM software ?

Most of the time you end up making a decision based on the limited resources available on the net. Thats why, we at FacilitiesDesk have all the options open

You can play with online demo or you can download a evaluation copy. No form registration, we have a strong belief that if you like the product you will comeback. You download the product, evaluate it against your requirements or play with the online demo. If it meets the requirements the next step is to look at the pricing. Again you have the complete information on pricing in our website with the option to buy online.
Forgot to mention, you have free support during your evaluation.

CAFM Pricing

2009-09-15T03:21:00.000-07:00

From whatever we read on internet its all about six figure investment to implement a CAFM System. If the cost of the software itself is huge added to that you have annual maintenance cost for the software that will be in four to five figure range then how to justify the selection of software. For any organization (small, medium or large ), it will be impossible to afford a CAFM system with that pricing.

ManageEngine FacilitiesDesk takes a different tack. We have a one user free version and we have published our pricing starting from 995 $. No hidden costs, Come on, I hear you say, how can a product that costs 80-90% below the competition be just as good? Actually we say our product is better, but don't take my word for it. Try it out yourself . You have the following options to try

Product Demo link
http://demo.facilitiesdesk.com

Product Download link
http://www.manageengine.com/products/facilities-desk/download.html

Product Pricing
http://www.manageengine.com/products/facilities-desk/store.html

Maintenance - Planning & Scheduling

2009-09-07T23:23:00.001-07:00

From David Berger's article on Planning versus Scheduling

Maintenance planning: Maintenance planning ensures the most cost-effective use of capital and operating budgets to meet your performance targets. This includes the following elements:

Ensuring the most cost-effective policy for each asset and component, encompassing failure-based, use-based or condition-based maintenance
Establishing efficient and effective job plans for planned or repetitive maintenance work
Determining resource requirements to implement year’s maintenance program, including identifying any training needs
Ensuring adequate spare parts availability to meet this year’s demand, balanced with a healthy turnover rate and low obsolescence
Optimizing processes and making full use of supporting technology such as your CMMS, mobile devices and analytical tools
Tracking results and modifying plans in order to meet or exceed priority performance targets

Maintenance scheduling

Despite the clever plans that might be drafted as described above, nothing really happens unless work is actually scheduled. Maintenance scheduling is the process of matching the work backlog that results from the planning cycle with available staff, contractors, materials, equipment and other resources. This includes committing to a calendar date.

The CMMS is an excellent tool for both maintenance planning and scheduling. Sophisticated features abound such as:

Ability to sort and filter a schedule by type of work, craft, time period, priority, required date, percent completion, etc.
Drag and drop capability on a graphical schedule, for more easily balancing workload by moving work orders from one day or crew to another
“What-if” analysis to play with various schedules in simulation mode, and select a schedule only if optimal
Tools to assist with turnarounds and major overhauls

To maximize resource utilization and efficiency, there always should be more work in backlog than resources available to accomplish it. Schedules need constant revision as work is completed, new work requests are received, and priorities change. As well, CMMS analysis tools allow maintenance planners to detect trends and anomalies so longer-term maintenance plans can be updated, such as switching from a policy of failure-based to condition-based maintenance for a given asset to avoid a costly recurring failure.

Get More from your CAFM Implementation

2009-09-03T02:31:00.000-07:00

Steven from iwmsnews.com done a wonderful series of posts highlighting the ways to improve your IWMS or CAFM implementation. It gives you very good insight, starting from information gathering to contract evaluation to training needs to vendor scorecard to everything that need to be given consideration while selecting or implementing a CAFM software.

We recommend to have a look at the series of post available here. And also look forward to more articles from Steven. Thanks Steven for you time and effort in bringing this out.

CMMS Benefits

2009-09-02T02:51:00.000-07:00

Most of us will have this common question,

Why I need a CMMS/CAFM Software, What benefits it gives over our current manual process.

The following will be the outcome or benefits of using a CMMS/CAFM Software

Improved Maintenance Productivity
Improved Machine Quality
Reduce Down Time
Improved Employee Productivity
Minimal or Reduced Outside Contract Work
Better Service to Other Departments
Reduced Maintenance Costs
Reduce Clerical Costs
Increase Overall Productivity & Profits

The above benefits are all dependent on the

Effectiveness of CMMS / CAFM software implementation
Commitment of all involved

Asbestos Management

2009-09-01T03:21:00.000-07:00

Asbestos must be properly managed to prevent people dying from asbestos diseases in the future. Workers who carry out building maintenance and repair are particularly at risk. Half a million commercial buildings still contain asbestos.

If you are responsible for managing the maintenance and repair of a building, you must manage any asbestos in it. As well as protecting people from exposure to asbestos fibres.

You can browse through the following links for more information

Managing asbestos - a PDF guide to managing asbestos and the law.
HSE asbestos - Health and safety guide to asbestos.
Asbestos Law - Information on the law and asbestos.

Two Reasons to Invest in CMMS Software during a Recession

2009-08-20T04:51:00.000-07:00

These days many companies are scaling back on expenditures of any kind. And, why not? It just makes sense. Obviously, the severe economic downturn has impacted organizations across the United States and the Globe. Capital conservation has become the rule and cutbacks are inevitable. Yet, this is the just the kind of environment that completely justifies investment in Computerized Maintenance Management Software for organizations seeking to lower costs and protect vital plant and equipment assets. That’s your responsibility, right?

1. Immediately Lower Operational Costs – Computerized Maintenance Management System (CMMS) Software provides an essential tool for managers working aggressively working to decrease downtime, inventory, material and contractor costs. Here’s how:

a. Less Downtime – Simple: Decreased downtime means increased production. A 1% improvement in productivity has 10 times the positive impact than a 1% reduction in costs. Imagine the gain in a production facility running 24 hours per day: A conservative estimated gain of 24 hours of production per year pours thousands of dollars to the bottom line. Savings estimate: Downtime cost of $2,500/Hour x 24 Hours = $60,000 annual profit increase.

b. Reduced Inventory – Elementary: Asset maintenance management allows you purchase inventory and parts when you need them instead of relying on guesswork. Without CMMS Software, managers might not know what is in their stockroom, can’t find what they need and, frequently end up buying parts they already have. Of course, CMMS Software allows you to lookup parts, check stock and order only as needed. Savings estimate: Reducing an $800,000 inventory just 10% with a 10% interest rate results in an annual savings of over $8,000 in an annual profit increase.

c. Eliminate Contractor Costs – Smart: Managed maintenance keeps repairs in-house using a more efficient work crew. CMMS Software focuses crew time on work orders designed to keep the plant moving. Result? No maintenance logjams requiring expensive contractor time. This outcome creates not only a savings on labor but also a savings on parts! Savings estimate: Using a realistic 10% annual reduction in labor and material costs on a budget of $680,000 you return another $68,000 to the bottom line.

2. Increase Maintenance Productivity Right Now – Better work planning and scheduling maximizes crew efficiency while focusing crew time on work orders designed to keep the plant moving. Productivity increases of 10% to 20% using modern CMMS Software are standard. Maintenance managers know that saving just 60 minutes (12.5%) per day for each worker in a six-person crew at a $30/hr labor rate for 250 days/year can preserve $45,000 annually for the organization.

When implemented properly, a Computerized Maintenance Management System using CMMS Software can be a huge cost and time saving addition to your organization’s bottom line. Isn’t that what your objective is?

Improved performance - WWF Malaysia

2009-08-19T06:53:00.000-07:00

WWF - Malaysia automates support operations to achieve improved performance in tracking assets dynamically, managing asset maintenance with FacilitiesDesk.

Business Challenge

The global conservation organization, WWF-Malaysia has worked on important conservation projects, from saving endangered species such as tigers and turtles, to protecting our highland forests, rivers and seas. As they grew and their area of work varies from Species, Forests, Freshwater, Marine, Environmental education, Policy, all these demanded access of lots of resources and tools to manage activities. And the challenge is to manage all those resources, assets and their facilities avoiding manual and paper based process.

WWF - Malaysia started relying on spreadsheets and their email system to facilitate information gathering and retention; and notify them on critical dates. At times, institutional memory was used on certain issues. This system was quite laborious and time-consuming for administrators to manually manage information and facilities management activities.

WWF - Malaysia therefore decided to implement software that featured the integrated facilities management capabilities and generated reports that were relevant to the environmental tasks carried out. They evaluated many leading facilities management and reporting software to identify what best suited their needs. While some of them had fewer features and lack of efficient pre-sales support, others carried exorbitant price tags.

WWF - Malaysia was in need of a simple and cost-effective, easy-to-use yet feature-rich tool to eliminate its issues relating to asset management and reporting.

The Solution

A clear vision to keep track of assets that are on the move, to maintain dynamic service history and notify the support operations personnel on critical dates compelled WWF - Malaysia to try out several alternatives. The choice of software narrowed down to FacilitiesDesk.

A qualified list of innate features and dynamic support came in as major attractions for WWF - Malaysia to immediately choose and deploy the software. Being a NGO environmental management organization, WWF - Malaysia wanted to "Go Green" with FacilitiesDesk. Facility sector of support operations at WWF - Malaysia found it quite easy to use the Web-based Facilities Management Software to maintain, track and manage assets and reporting from a central console. In clear terms, FacilitiesDesk had significantly simplified Facilities Management activities support operations staff at WWF - Malaysia.

The FacilitiesDesk Advantage

One of the many features that had compelled WWF - Malaysia to choose FacilitiesDesk was its extensive list of Reports. Many of these were found to be quite essential to meet the needs of tracking tons of activities happening with WWF - Malaysia. The ability to schedule report generation with an option to send it to a customized list of addresses came in as added advantage. Moreover, the fully web-based and intuitive user interface enabled easy access and usage of FacilitiesDesk even by front line officials, who are not familiar with Software Technology, resulting in a clear dip in the learning curve graph of "non-technical" users.

An important aspect that impressed WWF - Malaysia was the devoted and technically competent support team that provided round the clock support along with quick resolution of issues. Also, FacilitiesDesk's purchasing feature was considered needful because, they were is also looking for a tool to aid the purchasing job function. Being an NGO, it helps them in having an audit trail for both internal & external auditors.

The Outcome

"As our organisation grew in size, we found that recording our data on a simple spreadsheet wasn't good enough. We had to move to a database that could relate one piece of information to another. So, the management decided that we engage on suitable software that can capture this information effectively.

Although we have minimal computer knowledge and just in few weeks of usage, we found FacilitiesDesk software is easy to use thus helps in managing our various resources in the organisation. We find the ability to link one database to another is very useful in consolidating our information on one particular resource.

The structures in the system able us to group relevant information together thus allowing us to present all details in an orderly manner; e.g The division of pages (module) in this software helps us to focus on relevant section of Facility Management i.e. there is the Vendor, Asset, and Purchasing section.

In general, the system has made findings mush easier compare to the traditional way of having different folders for each topic. Here with this system all topics are carefully listed together on a page and separated with just a click away. We have saved plenty of time, energy and papers.

We are pleased with this new system and thank FacilitiesDesk very much"

- Seng Yip Leong, Senior Executive Facilities, Support Operations Department. WWF-Malaysia.

WWF-Malaysia talks about FacilitiesDesk

2009-08-18T09:35:00.000-07:00

Hello all,

We are happy to share with you the testimonial of WWF Malaysia.

WWF - Malaysia automates support operations to achieve improved performance in tracking assets dynamically, managing asset maintenance with FacilitiesDesk.

"FacilitiesDesk is easy-to-use, completely web-based and integrated facilities management software. It has simplified traditional way of tracking assets and helped us save plenty of time, energy and papers."

- Seng Yip Leong, Senior Executive Facilities - Support Operations Department,
WWF, Malaysia.