Case Stories – ForeSee http://www.foresee.com Customer Experience Analytics Sat, 28 Jan 2017 21:12:01 +0000 en-US hourly 1 https://wordpress.org/?v=4.7 VOC Leaders: How MSC Industrial Supply leverages CX data to gain an edge (video) http://www.foresee.com/voc-leaders-msc-industrial-supply/ http://www.foresee.com/voc-leaders-msc-industrial-supply/#respond Thu, 15 Dec 2016 18:46:40 +0000 http://www.foresee.com/?p=41661 Amy Gableman is a Customer Experience (CX) advocate and UX designer at MSC Industrial Supply, one of the nation’s largest direct distributors of metalworking, maintenance, repair, and operations (MRO) products....

The post VOC Leaders: How MSC Industrial Supply leverages CX data to gain an edge (video) appeared first on ForeSee.

]]> http://www.foresee.com/voc-leaders-msc-industrial-supply/feed/ 0 Watch our ‘VOC Leaders’ interviews & YouTube channel http://www.foresee.com/foresee-youtube-channel/ http://www.foresee.com/foresee-youtube-channel/#respond Tue, 06 Dec 2016 19:37:20 +0000 http://www.foresee.com/?p=41061 At ForeSee, we firmly believe that developing and nurturing a customer experience strategy is the best path to success. However, it’s not always easy to navigate the CX waters to...

The post Watch our ‘VOC Leaders’ interviews & YouTube channel appeared first on ForeSee.

]]> http://www.foresee.com/foresee-youtube-channel/feed/ 0 Satisfaction matters: What great customer experience strategies get right. http://www.foresee.com/satisfaction-matters-what-great-customer-experience-strategies-get-right/ http://www.foresee.com/satisfaction-matters-what-great-customer-experience-strategies-get-right/#respond Wed, 30 Nov 2016 21:22:12 +0000 http://www.foresee.com/?p=40851 Customer satisfaction does matter, but it can be difficult to manage and assess. You can’t rely on idioms and common sense, you’ll need to adopt a method for measuring that satisfaction. And to measure it the right way, you need a methodology rooted in rigor and science. What does this mean? Simply put, satisfaction measured the right way should include a CX strategy that is:

The post Satisfaction matters: What great customer experience strategies get right. appeared first on ForeSee.

]]> http://www.foresee.com/satisfaction-matters-what-great-customer-experience-strategies-get-right/feed/ 0 VOC Leaders: How Travelzoo uses CX data to make smarter decisions (video) http://www.foresee.com/voc-leaders-how-travelzoo-uses-cx-data-to-make-smarter-decisions-video/ http://www.foresee.com/voc-leaders-how-travelzoo-uses-cx-data-to-make-smarter-decisions-video/#respond Mon, 07 Nov 2016 19:15:50 +0000 http://www.foresee.com/?p=39941 Lisa Oswald is a customer experience (CX) advocate and Senior Vice President of Customer Service for Travelzoo, a trusted online publisher of travel and entertainment deals that places a premium...

The post VOC Leaders: How Travelzoo uses CX data to make smarter decisions (video) appeared first on ForeSee.

]]> http://www.foresee.com/voc-leaders-how-travelzoo-uses-cx-data-to-make-smarter-decisions-video/feed/ 0 Highlights from the road: ForeSee’s CX Forums http://www.foresee.com/highlights-from-the-road-foresees-cx-forums/ http://www.foresee.com/highlights-from-the-road-foresees-cx-forums/#respond Fri, 04 Nov 2016 21:35:20 +0000 http://www.foresee.com/?p=39861 ForeSee is passionate about improving the lives of our clients and their customers. Helping companies create great amazing customer experiences is our raison d’etre. And we believe that great experiences...

The post Highlights from the road: ForeSee’s CX Forums appeared first on ForeSee.

]]> http://www.foresee.com/highlights-from-the-road-foresees-cx-forums/feed/ 0 How Ratings & Reviews boost holiday season visibility http://www.foresee.com/stand-out-this-holiday-season-3-steps-to-better-ratings-more-reviews/ http://www.foresee.com/stand-out-this-holiday-season-3-steps-to-better-ratings-more-reviews/#respond Tue, 11 Oct 2016 16:00:18 +0000 http://www.foresee.com/?p=38241 I recently wrote a blog post about the critical role ratings and reviews play in increasing trust, improving visibility, and boosting SEO and SEM during the critical holiday season. I...

The post How Ratings & Reviews boost holiday season visibility appeared first on ForeSee.

]]> http://www.foresee.com/stand-out-this-holiday-season-3-steps-to-better-ratings-more-reviews/feed/ 0 How myHermes is boosting business with ForeSee Ratings & Reviews http://www.foresee.com/myhermes-ratings-and-review-case-study/ http://www.foresee.com/myhermes-ratings-and-review-case-study/#respond Fri, 16 Sep 2016 14:00:45 +0000 http://www.foresee.com/?p=36691 Like many B2C companies, leading U.K.-based online parcel shipping service myHermes relies on customer ratings and reviews as a core component of its business strategy. A high volume of reviews...

The post How myHermes is boosting business with ForeSee Ratings & Reviews appeared first on ForeSee.

]]> http://www.foresee.com/myhermes-ratings-and-review-case-study/feed/ 0 VOC Leaders: How Rack Room Shoes gets in-step with customers (video) http://www.foresee.com/voc-leaders-rack-room-shoes/ http://www.foresee.com/voc-leaders-rack-room-shoes/#respond Mon, 08 Aug 2016 13:00:17 +0000 http://www.foresee.com/?p=34521 Paul Voss is Director of CRM for U.S.-based Rack Room Shoes. He recently sat down with us to discuss how ForeSee’s technology is helping his company understand their Voice of...

The post VOC Leaders: How Rack Room Shoes gets in-step with customers (video) appeared first on ForeSee.

]]> http://www.foresee.com/voc-leaders-rack-room-shoes/feed/ 0 ForeSee Client Disney Talks Omnichannel Retail Success http://www.foresee.com/omnichannel-webinar-february-12/ http://www.foresee.com/omnichannel-webinar-february-12/#respond Thu, 05 Feb 2015 13:41:44 +0000 http://www.foresee.com/?p=15361 Delivering a great omnichannel experience--one that transcends individual touch points and consistently delights your customers--is no easy task. But it becomes much easier when your customer experience data provides actionable insights to help you drive meaningful change. That’s exactly what our client, Disney, has done--and continues to do--and you’re invited to learn more in our upcoming webinar, “Omnichannel Success: How Disney Offers Guests a Unified Customer Experience” on Thursday, February 12 at 11:00 a.m. PST / 2:00 p.m. EST.

The post ForeSee Client Disney Talks Omnichannel Retail Success appeared first on ForeSee.

]]> http://www.foresee.com/omnichannel-webinar-february-12/feed/ 0 Interview: WoMI Offers Actionable Insights for Cars.com http://www.foresee.com/interview-womi-offers-actionable-insights-for-cars-com/ http://www.foresee.com/interview-womi-offers-actionable-insights-for-cars-com/#respond Thu, 19 Sep 2013 13:22:31 +0000 http://foreseeblog.com/?p=4921 ForeSee's Word-of-Mouth Index (WoMI) offers actionable insights for Cars.com. Since the company began utilizing WoMI, the data has proven, beyond a shadow of a doubt, that NPS was overstating their detractors. The company now uses WoMI exclusively to illustrate promoters and detractors, ultimately driving key strategic decisions such as the allocation of resources or increased investment.

The post Interview: WoMI Offers Actionable Insights for Cars.com appeared first on ForeSee.

]]> http://www.foresee.com/interview-womi-offers-actionable-insights-for-cars-com/feed/ 0